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<blockquote> COMPANY OVERVIEW </blockquote> SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. <blockquote> JOB SUMMARY </blockquote> We are seeking a visionary Director of Technology Operations to lead our IT infrastructure, cloud, and operations team. This role is responsible for the oversight of core IT functions, while driving modernization through cloud transformation, automation, DevOps, and Site Reliability Engineering (SRE) practices. The ideal candidate will be proactive, strategic, and technically strong, focused on delivering operational excellence while preparing the organization for future technological advancements. Key duties and responsibilities: <ol> <li> Infrastructure Management &amp; Optimization: <ul> <li>Lead the IT infrastructure team, ensuring high availability, scalability, and performance across data centers, networks, and on-premises environments.</li> <li>Optimize existing infrastructure while driving cost efficiency and innovation through automation and modern tools.</li> </ul> </li> <li> Cloud Strategy &amp; Execution: <ul> <li>Spearhead the organization’s cloud-first strategy, including the migration of legacy systems to cloud platforms such as AWS, Azure, or Google Cloud.</li> <li>Ensure seamless integration between on-premises and cloud systems, implementing best practices for multi-cloud and hybrid environments.</li> </ul> </li> <li> Automation &amp; DevOps Implementation: <ul> <li>Lead the adoption of DevOps practices across the technology organization, fostering a culture of continuous integration, delivery, and deployment.</li> <li>Champion automation across infrastructure, operations, and application pipelines to improve efficiency and reduce manual tasks.</li> </ul> </li> <li> Site Reliability Engineering (SRE): <ul> <li>Establish and lead the SRE function, focusing on building scalable and reliable systems, improving observability, and enhancing incident response capabilities.</li> <li>Collaborate with development and product teams to ensure applications are resilient, performant, and aligned with customer needs.</li> </ul> </li> <li> Security &amp; Compliance: <ul> <li>Oversee the implementation of robust security protocols and compliance measures across the infrastructure, ensuring adherence to industry regulations and best practices.</li> <li>Collaborate with security teams to integrate security into the DevOps pipeline (DevSecOps).</li> </ul> </li> <li> Proactive Problem Solving &amp; Innovation: <ul> <li>Develop a proactive, solution-oriented culture, identifying potential infrastructure issues before they arise and addressing root causes quickly and effectively.</li> <li>Stay ahead of emerging technology trends, recommending innovative solutions that align with business objectives and enhance operational capabilities.</li> </ul> </li> <li> Team Leadership &amp; Development: <ul> <li>Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence, curiosity, and innovation.</li> <li>Build strong cross-functional relationships with engineering, product, and business teams to ensure alignment on operational and strategic goals.</li> </ul> </li> <li> Vendor Management &amp; Budgeting: <ul> <li>Manage vendor relationships, contracts, and negotiations to ensure the best value and service.</li> <li>Develop and manage the operations budget, balancing operational costs with strategic investments in new technologies.</li> </ul> </li> </ol> <blockquote> KEY SKILLS AND QUALIFICATIONS </blockquote> <ul> <li>Bachelor’s degree in computer science, Information Technology, or related field (Master’s preferred).</li> <li>10+ years of experience in IT operations, infrastructure, and cloud technologies.</li> <li>Proven leadership in cloud platforms (AWS, Azure, Google Cloud) and a strong understanding of cloud-native architectures.</li> <li>Hands-on experience with automation tools (Terraform, Ansible, etc.), CI/CD pipelines, and containerization (Docker, Kubernetes).</li> <li>Deep knowledge of DevOps, SRE, and ITIL frameworks, with a strong track record of implementing these practices in high-growth environments.</li> <li>Strong problem-solving skills with a focus on root cause analysis and long-term solution implementation.</li> <li>Excellent communication and leadership skills, with the ability to influence and inspire teams.</li> <li>Experience managing complex budgets and optimizing operational costs.</li> </ul> <blockquote> WORKING CONDITIONS </blockquote> <ul> <li>This position will report to an office and will be part of a larger team atmosphere.</li> <li>Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.</li> <li>Business casual working environment</li> </ul> <blockquote> PHYSICAL REQUIREMENTS </blockquote> <ul> <li>Be able to sit for long periods of time without problem</li> <li>Extensive use of fingers and hands for typing</li> <li>Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time</li> <li>If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.</li> </ul> CLASSIFICATION*: Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: 10% travel to other office locations DIRECT REPORTS: Sr Systems Support Engineer, IT Operations Analyst, Sr Systems Administrator, Desktop Support Tech II, Linux Systems Administrator Note: The responsibilities and qualifications outlined above are representative, but not all-inclusive, and additional responsibilities and qualifications may be assigned based on business needs. Attention All Third-Party Agencies, Headhunters, and Recruiters SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact <a href="#">Katie.Halstead@SageNet.com</a> for any questions.

Sagenet

Director, Technology Operations

Airtable is seeking an AR Manager. In this role, you will manage the Billings and Collections team, related processes and functions, partnering closely with Revenue Operations and Revenue Accounting teams to drive efficiency and scalability. This role will require both the ability to think strategically about long term scalability and growth while being able to execute tactically. You will partner with key stakeholders to identify changes to business processes and opportunities for automation and process enhancement. You will routinely engage with Finance leadership to inform on key metrics and drive change to improve the billing process and cash conversion. You will lead a highly motivated team to achieve and surpass billings and collections targets while also solutioning for opportunities to further automate. Key success in this role will be your ability to motivate team members, engage with customers, manage escalations, and serve as a thought partner to cross functional stakeholders while scaling with the business needs. <h1>What you'll do</h1> <ul> <li>Oversee and manage day-to-day billings/collections operations and manage escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company</li> <li>Implement framework and administer policies to improve the accounts receivable function</li> <li>Support monthly accounting close cycles and ensure internal and external reporting deadlines are met; includes real-time analysis and review, as well as supporting close and financial reporting reviews following close</li> <li>Own the Bad Debt Analysis, Cash Forecasting, and other AR Driven responsibilities</li> <li>Analyze billings/collections data to identify trends and opportunities to inform data-driven decisions and initiatives</li> <li>Establish factoring policies and procedures that include research and analyses in order to make recommendations to the revenue recognition team.</li> <li>Implement accounts receivable automation projects to promote efficiencies and reduce manual transactions</li> <li>Maintain, track, and report Billings/Collections scoreboard statistics and KPI metrics</li> <li>Provide thought leadership to drive end to end accounts receivable initiatives and enhancements </li> <li>Represent the interests of Billings/Collections in cross functional projects</li> <li>Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.</li> <li>Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.</li> <li>Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.</li> <li>Build a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee retention and development</li> <li>Manage off-shore team to drive industry standard success and efficiency </li> <li>Perform backup functions for accounts receivable daily responsibilities and tasks</li> <li>Support internal and external audits </li> <li>Collaborate with cross-functional partners in a Slack-heavy communication ecosystem</li> <li>Partner with FP&amp;A to develop and communicate billings/collections targets and forecast cash collections accurately</li> <li>Partner with key personnel on new business initiatives to ensure invoicing and receivables management procedures are met within established parameters</li> </ul> <h1>Who you are</h1> <ul> <li>Minimum of 7+ years of Accounting/Billings/Collections experience, experience in high-growth enterprise SaaS or technology public companies is a plus</li> <li>Knowledge and experience with financial system applications such as Workday, Salesforce, Slack and strong Excel, Google Sheet/Slide, or PowerPoint skills </li> <li>Strong communication skills and the ability to understand and articulate existing challenges and obtain buy-in from stakeholders to drive towards a solution</li> </ul> Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing" target="_blank">EEO rights as an applicant</a>. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank">Life at Airtable</a>. For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is: $128,000—$181,300 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://drive.google.com/file/d/1fKEf0G59m8RT2ZaOJyxoqQ3kW3oUaxhZ/view" target="_blank">here</a>.

Airtable

Head of Revenue

<h2>Job Description</h2> Job Summary We are seeking an experienced Senior Specialist to manage and oversee tier 1 and tier 2 content management logistics for our marquee events, including Relate. This role involves communicating and managing all associated deadlines for all sessions, ensuring seamless execution and delivery of exceptional content. The ideal candidate will excel in executive communication, secure high-profile speakers, manage their requirements and onsite experience, and coordinate deliverables for session promotion materials. What You’ll Be Doing <ul> <li>Oversee the planning, organization, and execution of content sessions for our tier 1 and tier 2 events.</li> <li>Communicate and manage deadlines for all content-related tasks, ensuring timely delivery of all sessions.</li> <li>Secure speakers, manage their riders, and ensure a seamless onsite experience.</li> <li>Manage deliverables for session promotion materials, working closely with the marketing team.</li> <li>Liaise with executives to communicate progress and updates on all tier 1 and tier 2 events.</li> <li>Ensure the delivery of exceptional content sessions that meet high standards and event objectives.</li> <li>Work with various teams across the organization to ensure all event logistics are aligned and executed flawlessly.</li> <li>Act as the primary liaison between executive stakeholders and the content management team.</li> <li>Schedule and facilitate regular update meetings with executives to review event progress, address concerns, and provide status reports.</li> <li>Create and manage: an executive communications schedule and process to keep C-suite up to date with all tier 1 and tier 2 events.</li> <li>Create and manage a repeatable process for inviting and managing all executive participation for tier 1 and tier 2 events. </li> <li>Prepare comprehensive briefing materials for executives, including session outlines, speaker bios, and key talking points.</li> <li>Ensure that executive feedback is incorporated into event planning and execution.</li> <li>Provide real-time updates to executives during events, addressing any last-minute changes or issues promptly.</li> </ul> What You Bring to the Role <ul> <li>Minimum of 3 years of experience in content management, event production, or a related field.</li> <li>Excellent verbal and written communication skills, with the ability to effectively interact with executives and high-profile speakers.</li> <li>Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines simultaneously.</li> <li>Proven ability to build and maintain relationships with speakers, stakeholders, and team members.</li> <li>A proactive approach to problem-solving, with the ability to anticipate challenges and develop solutions.</li> <li>Ability to work independently while collaborating effectively with global teams.</li> <li>Willingness to travel as needed for meetings and events.</li> </ul> Preferred Qualifications <ul> <li>Experience in managing content logistics for large-scale events.</li> <li>Familiarity with project management software and tools.</li> <li>Strong project management skills with a track record of delivering successful events.</li> <li>A customer-oriented attitude, always thinking about the customer experience while planning and executing content. </li> </ul> Why Join Us This role offers the opportunity to work on high-profile events, collaborate with talented professionals, and contribute to the success of our marquee events. If you are a strategic thinker, a strong communicator, and passionate about delivering exceptional content, we would love to hear from you. #LI-SM12 #LI-Remote Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $74,000.00-$112,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Senior Specialist, Global Events

<h2>Job Description</h2> Zendesk is seeking an experienced, proactive and solution oriented Senior Creative Producer to support Creative in the production of Event and Demand Generation initiatives. The ideal candidate is an experienced producer whose clear communication, project management acumen, creative process fluency, and stakeholder collaboration seamlessly converge to deliver high-quality demand generation events and campaigns that drive impactful business results. Key Responsibilities: Work-stream Expert: Serve as the subject matter expert for Event and Demand Generation Creative workflow, partnering closely with Creative team and program stakeholders. Process Architect: Implement, uphold, and enhance creative workflows to maximize efficiency and project success. Project Management: Develop detailed plans and workflows to keep projects on schedule and within budget, aligning with organizational goals. Resource Management: Oversee internal teams, vendors, and contingent workers to ensure optimal resource allocation and utilization. Team Collaborator: Coordinate and inspire designers, writers, videographers, and developers, driving collective success. Relationship Builder: Forge strong alliances with creative teams, agencies, and strategic partners for stellar project outcomes. Culture Advocate: Infuse positivity, champion our values, and maintain team morale. Problem Solver: Collaborate with stakeholders to foresee needs and address challenges proactively. Accountability: Ensure project goals, deliverables, and budgets are clearly defined, communicated, and adhered to. Budget Management: Manage project budgets and purchase orders with precision, while complying with all protocols. OKR Alignment: Align tasks and projects with OKRs, strategies, and company values to drive impactful results. Qualifications <ul> <li>5+ years of experience with in-person and online event production and execution.</li> <li>3+ years of experience in campaign management, with a strong understanding of the creative process. </li> <li>Top-notch communicator and proactive problem solver within big cross-functional teams, including agencies.</li> <li>Expert-level Project Management skills, especially in an agile setting.</li> <li>Proficiency in Budget &amp; Resource Management.</li> <li>Eagle-eyed attention to detail.</li> <li>Ability to blend data-driven decisions with a touch of empathy.</li> <li>Asana Expert (or other workflow tools).</li> </ul> What We Offer <ul> <li>A dynamic and creative role within a global corporation</li> <li>An opportunity to develop iconic, creative events and campaigns. </li> <li>A collaborative workplace that prioritizes innovation and growth</li> <li>A competitive salary and comprehensive benefits package</li> <li>Opportunities for professional development and career progression</li> </ul> Where We Work: Fully Flexible In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. #Remote #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $118,000.00-$178,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Senior Creative Producer, Events and Demand Generation

<h1> Credentialing Specialist</h1> Job Locations US-OK-Tulsa | US-TN-Nashville | US-SC-Chapin <dl> <dt>ID</dt> <dd> 2024-5536 </dd> <dt>Category</dt> <dd> Go To Market/Marketing/Account Management/Sales </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. <h2> Overview </h2> As a Credentialing Specialist you will be responsible for processing the on-boarding compliance activities of new customers in accordance with HireRight compliance procedures. Conduct audit of all existing customers as required following same compliance procedures. You will be responsible for creating and maintaining detailed customer records. Role Purpose: To be successful in this role you must be a detail oriented self starter able to work independently. You need to be the type of individual who is willing to take personal responsibility for your work and be adept at responding to varying customer needs in a timely manner. You must also possess the ability to identify and resolve problems, as well as gather, analyze and apply information skillfully. You must also have solid organizational skills, communication skills including both written and oral. You are willing and able to work across all divisions of the company to get answers, commitments and generally ensure high customer satisfaction. You must be proficient at using systems tools to efficiently ensure all requests are passed through quality or returned to the researcher within the agreed upon timeline. <h2> Responsibilities </h2> <ul> <li>Analyze the information gathered to determine if the client meets all compliance standards.</li> <li>Create and maintain detailed records of the findings for auditing purposes.</li> <li>• Responsible for documenting all step by step procedures of the compliance process and to make assessments and recommendations.</li> <li>Interface with the Compliance and Legal teams at HireRight to ensure all requirements are met.</li> <li>Assist in the selection process of physical location inspection vendors.</li> <li>Support ongoing audit activities related to physical location inspection vendors to ensure that they are complying with all HireRight requirements.</li> <li>Maintain file documentation on each potential HireRight customer, including check lists to verify that all compliance steps have been successfully completed.</li> <li>Interact with sales department as required regarding status of audit and to seek assistance and support as required.</li> </ul> <h2> Qualifications </h2> Education <ul> <li>College degree preferred</li> <li>High School or equivalent required </li> </ul> Experience <ul><li> Minimum of two years related experience preferred.</li></ul> Skills <ul> <li>Entry level for more complex support and administrative functions.</li> <li>Applies generally straightforward methods or procedures.</li> <li>Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.</li> <li>Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.</li> <li>May require specialized skills in administrative or technical fields</li> </ul> <h2> What do we offer </h2> HireRight offers a competitive benefit package which includes: <ul> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Paid Life/AD&amp;D Insurance</li> <li>Voluntary Life Insurance</li> <li>Short &amp; Long Term Disability</li> <li>Flexible Spending Accounts</li> <li>401K</li> <li>Generous Vacation and Sick Program</li> <li>10 Paid Holidays</li> <li>Education Assistance Program</li> <li>Business Casual Attire</li> <li>Generous Referral Program</li> <li>Employee Discounts and Rewards</li> <li>And much more!</li> <li>All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. </li> </ul> HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time. <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5536/credentialing-specialist/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5536/credentialing-specialist/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. 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HireRight

Credentialing Specialist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Customer Self-Service and Automation (CSSA) team at Coinbase is dedicated to enhancing the customer experience by developing robust self-service and automation solutions. Our goal is to empower customers with effortless and highly efficient self-service support options, ultimately enhancing product satisfaction. Collaborating closely with Product, Engineering, Design, Analytics, and other teams, we aim to revolutionize customer interactions. We are currently seeking an experienced Senior Technical Program Manager to oversee our Agent Tooling and AI efforts, focusing on identifying automation opportunities and ensuring scalability. The ideal candidate will possess a blend of technical proficiency, project management acumen, and a profound understanding of customer and agent needs. This role plays a crucial part in shaping the future of customer engagement through strategic planning, technological innovation, and cross-functional cooperation. What you’ll be doing <ul> <li>Gain a very deep understanding of agent and business processes with the intention of identifying automation and RPA opportunities.</li> <li>Help define the strategy behind long-term agent tooling and work with technical and non-technical stakeholders to align on and execute that strategy</li> <li>Collaborate with Program stakeholders to monitor the agent and customer impact of your efforts</li> <li>Lead UAT for your launches and develop ongoing quality monitoring for your solutions.</li> <li>Maintain awareness of industry trends and evolving technologies to ensure your solutions are focused on delivering the best experiences possible</li> <li>Contribute to OKR development via data analysis and goal setting in order to achieve business objectives</li> <li>Develop metrics and KPIs to measure the effectiveness of the agent systems, making data-driven decisions to enhance performance and customer satisfaction</li> <li>Serve as the point of contact for all matters related to the agent tooling strategy, providing expert guidance and support.</li> <li>Team up with external &amp; internal stakeholders (engineering, product, analytics, customer experience, etc) to develop business requirements and define success criteria</li> <li>Manage requirements documentation, milestone mapping, prioritization, and program communication</li> <li>Create thorough functional specs, project / release plans, and roadmaps</li> <li>Monitor program status, identify issues / risks, succinctly communicate issues, and proactively collaborate to ensure timely resolution</li> </ul> What we look for in you <ul> <li>7+ years of program management experience at a technology company and/or in a technical capacity</li> <li>3+ years of similar experience working with Customer Support organizations</li> <li>Experience working with and an understanding of basic concepts for ML and/or LLMs</li> <li>Experience working with Customer Support tools (IVRs, chatbots, CRMs, etc)</li> <li>Strong understanding of customer experience principles and how technology can enhance customer satisfaction</li> <li>Experience building strategy and roadmaps (both technical and programmatic) with clear success criteria</li> <li>Ability to communicate with technical and non-technical stakeholders in order to drive alignment</li> <li>Exceptional communication and leadership skills, with the ability to influence and drive consensus across diverse stakeholder groups</li> <li>Ability to leverage data to inform critical decisions and make recommendations</li> <li>Prior experience working with global teams/stakeholders across a wide range of timezones</li> <li>Proficiency in software development concepts as well as SQL</li> </ul> Nice to haves: <ul> <li>Proficiency in Product Management/UX/Design best practices</li> <li>Experience working with localization teams </li> <li>Experience with Salesforce, Amazon Connect, Looker, and Snowflake</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $162,350—$191,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Senior Technical Program Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We're looking for an experienced Senior Manager, Technical Programs to oversee our team of Technical Program Managers and drive the successful execution of strategic programs in partnership with leaders in our Technology organization. As our products scale to meet our accelerating business and expanding product lines, you will bring expertise in technical program management to help us deliver on great Affirm products. You will also actively develop and grow our key TPM talent as well as evolve the team to set it up for success as it faces new challenges. What you’ll do <ul> <li>Work closely with our leads and partners in Product, Engineering, Design, Infrastructure, Operations and Analytics to map out strategies and roadmaps, and ensure alignment with company wide goals. </li> <li>Develop the OKRs, priorities and operational models and work alongside our team to reach them. Ensure high-quality program management and ongoing technical skill development for the team. </li> <li>Establish and execute robust prioritization of programs across the Product and Engineering plans. </li> <li>Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, coaching, career development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment. </li> <li>Taken on complex, multi-year, multi-disciplinary, and highly visible technical projects in service of our team’s mission of supporting critical programs that drive company goals.</li> <li>Partner with Product and Engineering to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.</li> <li>Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge.</li> <li>Proactively identify and drive resolution of dependencies, evaluate risks, and communicate status to upper management and program stakeholders.</li> </ul> What we look for <ul> <li>Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience</li> <li>3-5 years of experience managing technical program management teams</li> <li>7+ years of experience program managing technical implementations</li> <li>Passion and drive to change consumer finance for the better</li> <li>Organized and strategic approach to collaborating across multi-disciplinary teams</li> <li>Strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams.</li> <li>Track record of successfully launching software products by driving complex large technology applications and geographically distributed backend systems.</li> <li>Clear and compelling written and verbal communication</li> <li>Obsesses over getting the details right but knows how to ship on time</li> <li>Prior experience in FinTech, Payments or Commerce is a plus.</li> </ul> Pay Grade - USA31 Employees new to Affirm or promoted into a new role, typically begin in the min to mid range. USA base pay range (CA, WA, NY, NJ, CT) per year: Min: $190,000 Mid: $237,500 Max: $284,900 USA base pay range (all other U.S. states) per year: Min: $171,000 Mid: $213,700 Max: $256,500 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Staff Technical Program Manager

CEO’s Executive Operations team functions as the "Office of the CEO and Executive Team." The team provides administrative support for the Executive Team and leads organization-wide strategies. As CEO continues to grow, the Executive Operations team supports various organizational culture initiatives, including internal communications strategies.

Center for Employment Opportunities

Executive Operations

SUMMARY: Plan, organize and manage Company resources to execute and complete programs and projects within the defined scope, quality, time and cost constraints. This includes both firm-business programs and new-business projects. Although a Program Manager (PM) at this level should generally be assigned small programs with mentorship from a Senior PM or Principal PM, he will retain primary responsibility and accountability for his assigned programs/projects. For the training simulation modification business, this position should generally manage programs involving less than 10 direct-charging program staff, be less than $5M in contract value for any product program or $30M for any service program. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as primary point of contact with the customers on all program matters, except contractual issues. Develop program plans, including task definitions, schedules, budgets, and risk management. Implement and execute program plans. Continuously assess the status of on-going programs, comparing the results to the plan. Adjust the plans to ensure the desired program results are achieved. Support Quarterly Program Reviews (QPR). Report status of all financial, customer, technical, schedule, resource, quality, and risk factors. Update spend plans for labor, materials, and ODC. Maintain effective customer and supplier relationships. Be the customer advocate in CymSTAR to ensure their reasonable expectations are realized. Ensure subcontractors are dealt with in a professional and reasonable manner. Be transparent with both customers and suppliers to the maximum extent reasonable. Negotiate with the Engineering Managers and other Company management/supervision to ensure human resources are available, applied to, and withdrawn from the program in a timely manner. Establish and maintain program office files of all correspondence with both internal and external interfaces. Establish highly effective communications with and among assigned staff to ensure all tasks are accomplished and interfaces between various team members and/or program components are well defined and consistent. Ensure risk management analyses are performed and managed to minimize impacts. Ensure all deviations from the contracts/subcontracts are appropriately processed through CymSTAR Contracts. Comply with all Company process and procedures and Government regulations. Manage assigned proposal efforts, ensuring consistency between the scope of work and Company bids for all proposal efforts. Ensure bid submissions are competitive and have reasonable profit opportunity. Perform other related tasks as assigned by the Director of Programs or upper management. Plan and ensure the timely delivery of all contractually required data (management and technical). Identify and seek to understand customer expectations (not just contractual requirements) early in the program. Resolve any discrepancies with CymSTAR to ensure alignment. SUPERVISORY RESPONSIBILITIES: Managerial oversight of all Company staff assigned to the program. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. However, an entry-level program manager will normally be assigned to smaller programs and/or as an Assistant PM on larger programs, and a Principal Program Manager will normally be assigned as a mentor for at least the first 2 years. The requirements listed below are representative of the advanced knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor’s degree from an accredited 4-year program (emphasis in business or management desired); at least 3 years’ experience in leadership roles; or equivalent combination of education and experience. Background will include interaction with others in the fields of engineering, contracts, procurement, and production. Knowledge of FAR/DFAR and US Department of Defense acquisition process, DoD contracting, local, state and federal safety regulations and ISO 9001 quality management requirements. LANGUAGE SKILLS: Ability to read, analyze, and interpret common schedule reports, technical documents, financial reports, and legal/contractual documents. Ability to calmly respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, customers, public groups, and/or Company Members. MATHEMATICAL SKILLS: Ability to comprehend and apply principles of modern algebra and statistical methods. COMPUTER SKILLS: Experienced and proficient in the use of standard Personal Computer productivity software tools including word processors, spreadsheets, presentation graphics, project management, and simple databases. REASONING ABILITY: Able to consistently exercise rational discretion and judgment in performance of job. Ability to define problems, collect data, establish facts, reason, and draw valid conclusions. Ability to understand and interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CITIZENSHIP: U.S. Citizenship and able to qualify for U.S. Government SECRET Security Clearance. OTHER SKILLS and ABILITIES: Must possess effective interpersonal skills with the ability to communicate effectively at all levels of the Company and with customers and suppliers. Ability to think and act quickly, calmly, and logically on his feet in pressure situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee is frequently required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 5 pounds, must frequently lift and/or move up to 10 pounds, and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, electrical shock, moving parts and vibration. The noise level in the work environment is usually quiet, but exposure to high level mechanical tool sounds will occur infrequently. The employee is occasionally required to work weekends and perform shift work. The employee is frequently required to travel to and work at customer sites for short periods of time. OTHER REQUIREMENTS: Possess good organizational and time management skills. Be self-motivated, innovative and proactive in fulfilling responsibilities. Treat employees, customers and coworkers with respect. Be honest and dedicated in their work. Maintain a professional appearance and comply with any company dress code. Cymstar is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 918 - 251-8100 or email at <a href="mailto:hr@cymstar.com" target="_blank">hr@cymstar.com</a>.

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