Loan Servicing Operations Representative - Year Up
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for supporting the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling complex levels of transactions with limited supervision to complete daily tasks and duties.
Responsibilities:
- Supports the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial risk exposure
- Processes routine transactions and documents loan history and activity
- Analyzes requests and determines an appropriate course of action in accordance with established guidelines and regulations for customer, investor, or other third-party inquiries
- Researches and prepares loan documentation with limited supervision
Skills:
- Attention to Detail
- Fiscal Responsibility
- Oral Communications
- Written Communications
- Decision Making
- Drives Engagement
- Emotional Intelligence
- Executive Presence
- Problem Solving
- Innovative Thinking
- Negotiation
- Research
- Risk Management
- Strategic Thinking
Required Background:
Must be a current Year Up intern at Bank of America
Shift:
1st shift (United States of America)Hours Per Week:
40