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BACKGROUND Tulsa For You and Me: a collection of talent and economic development programs dedicated to building a vibrant and inclusive city through a booming economic landscape. Operated under the stewardship of the George Kaiser Family Foundation (GKFF), our affiliated programs include nationally recognized and innovative organizations like Tulsa Remote, Tulsa Innovation Labs (TIL), inTulsa, Build In Tulsa, Atlas School, Campus Tulsa, and Tulsa Service Year. The Integrated Strategies group is composed of several expert teams dedicated to fostering cross-program collaboration, driving operational excellence, and equipping Tulsa for You programs with the tools, insights, and best practices to drive tangible results. This role will sit within the Integrated Strategies Research, Analytics, and Data (RAD) team. Our North Star goal is both ambitious and clear: to attract and build 20,000 jobs in high-growth industry clusters by the year 2033. A cornerstone of this mission is our commitment to ensuring that at least one-third of these opportunities are accessible to Tulsans from historically underrepresented communities. This is an extension of our broader vision for a more equitable, innovative, and vibrant Tulsa, where a strong state of economic health provides the basis for equal opportunity. Led by Tulsa Innovation Labs (TIL), one of our renowned programs, Tulsa was recently awarded Tech Hubs funding by the Economic Development Agency to develop Tulsa’s Autonomous Systems industry. The successful development of this industry is dependent on a robust workforce ecosystem that meets industry demands and provides accessible skill development pathways for Tulsans. As the Workforce Intermediary, TIL will advance synergies between Autonomous Systems industry stakeholders and workforce providers to ensure talent supply meets the needs of employer demands. PRIMARY PURPOSE AND FUNCTIONS As part of this role, the Lead Workforce Analyst will work closely with TIL and the Workforce Intermediary and will be pivotal in developing a Labor Market Observatory (LMO). The LMO will harness data from education, industry, and workforce partners to facilitate in-depth analysis of skill development pathways and integration into the local workforce. The Lead Workforce Analyst will be instrumental in establishing the LMO's data infrastructure and leveraging data to produce reports, dashboards, briefs, and white papers that inform industry workforce solutions. We seek a driven candidate with the technical expertise to generate high-quality research and the passion to disseminate evidence-based analysis to shape workforce solutions. Requirements ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Strategic Leadership and Stakeholder Engagement <ul> <li> Provide data-driven thought leadership on strategizing and designing a robust workforce development ecosystem in Tulsa. </li> <li> Liaison with key community partners, data providers, and internal team to support the construction of a federated data system capable of informing key workforce decisions. </li> <li> Design and implement evaluation frameworks to measure the effectiveness of workforce programs and initiatives. </li> <li> Effectively communicate research findings to key stakeholders and devise actionable strategies to enhance and implement workforce programs. </li> <li> Use data and insights to engage with local and state policymakers to align workforce development strategies with broader economic development goals and priorities. </li> </ul>Research, Analysis, &amp; Reporting <ul> <li> Conduct detailed analysis of matriculation patterns from education and workforce development programs into industry, identifying areas for improvement. </li> <li> Generate insightful white papers and policy briefs to inform workforce solutions for Tulsa’s autonomous systems industry. </li> <li> Produce polished, publicly accessible reports and dashboards to assess industrial demand for jobs and skills, identifying critical gaps in the current workforce and talent pipelines. </li> <li> Create dynamic dashboards and data visualizations to monitor industry, workforce, and educational pipelines in Tulsa’s autonomous systems industry. </li> <li> Ensure the accuracy, completeness, and reliability of data used in analysis and reporting. </li> <li> Stay abreast of workforce, education, and labor market trends and literature, pinpointing areas of opportunity for Tulsa. </li> <li> Provide training and support to internal team members and community partners to navigate dashboards, reports, and analysis. </li> </ul> KNOWLEDGE EXPERIENCE AND SKILL REQUIREMENTS <ul> <li> BS or BA in Business Administration, Finance, Mathematics, Statistics, Public Policy, Economics, or a related field </li> <li> Masters or PhD, preferred </li> <li> Minimum of 7 years of related experience; or an equivalent combination of related training, graduate study, and experience </li> <li> Demonstrated experience in writing and publishing research findings related to economic development, workforce, higher education or related fields </li> <li> Experience with gathering and analyzing publicly available data from sources such as the Census Bureau, the Bureau of Labor Statistics, Lightcast and others. </li> <li> Experience in advanced research methods using tools such as Python, STATA, or R </li> <li> Proficiency in data visualization tools such as Tableau or Power BI </li> <li> Strong project management skills, including developing project plans, managing timelines, and delivering results from inception to completion </li> <li> Excellent interpersonal and communication skills, with the ability to build relationships and clearly present complex ideas </li> </ul> Physical Requirements: <ul> <li> Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard. </li> <li> Position frequently requires the ability to sit, walk, and stand for extended periods of time. </li> </ul> Hours &amp; Location: <ul> <li> This is not a fully remote position as we work in a hybrid office environment. In-Office and hybrid/flexible schedules are based on business need, staff readiness, and approved by one's supervisor. </li> <li> You must live in or be able to relocate to Tulsa, OK or the surrounding area. </li> <li> This is a full-time position with an expectation of working 40 hours per week. </li> <li> The typical hours of operation are 8:00 a.m. to 5:00 p.m. </li> </ul> Benefits And Compensation: As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and generous retirements contributions designed to support you and your family. Details: <ul> <li> 100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents. </li> <li> 401K employee and employer contributions </li> <li> Paid time off to support you while you are out of the office. </li> <li> Paid holidays so our employees can spend time with those they care about. </li> <li> Employer paid AD&amp;D life insurance, with employee option to add supplemental life insurance.</li> </ul>

inTulsa

Lead Workforce Analyst

Salary Range Minimum 44,928 Salary Range Maximum 73,632 The Merchandise Assistant provides entry-level merchant support for various buying office teams. This position serves as a developmental opportunity in preparation for a career advancement as an Assistant Buyer. The role encompasses operational support for Digital, Buying, and creative teams, involving leadership in photography planning and execution, as well as purchase order creation. Strong operational acumen and an understanding of Site merchandising are essential for success in this position. The role specifically involves supporting website product display activities. Fundamental requirements include the ability to collaborate, take ownership of one's business, and achieve results. What You Will Do <ul> <li>Generate AdHoc reports using Excel to fulfill supervisor's data entry needs for purchase orders, POS, price changes, and daily sales information.</li> <li>Assist the Assistant Buyer in maintaining the purchase order logbook.</li> <li>Take ownership of the purchase order creation process by collaborating with vendors and the buying team, ensuring continuous item maintenance.</li> <li>Track merchandise logistics and independently troubleshoot shipping problems.</li> <li>Compile and distribute reports for the buying team and vendor partners.</li> <li>Maintain the vendor database, contact list, and related department records.</li> <li>Manage incoming and outgoing vendor communications promptly.</li> <li>Handle all aspects of sample management, including receiving samples, accurately recording sample movements in the loan room, and delivering samples to internal locations.</li> <li>Utilize the Stella dashboard to manage merchandise workflow and address issues (e.g., On Hand Not Live (OHNL), Issue Tracking System (ITS) Report).</li> <li>Prepare samples and product photography leadsheets for delivery to the Creative Production team.</li> <li>Perform product attribution in Facet.</li> <li>Participate in "product turn-in" meetings with Creative Production to finalize detailed product photography plans.</li> <li>Support the Buying team in reviewing and validating images for display on digital platforms.</li> <li>Cultivate strong relationships with vendor partners and maintain accurate vendor contact information.</li> <li>Drive continuous process improvement by identifying and resolving challenges and opportunities in photography planning, both internally and with external partners.</li> </ul> Skills You Will Need Operational Acumen: Proficiency in executing operational processes related to purchase order creation, logistics tracking, and troubleshooting shipping issues. Collaboration: Strong collaborative skills for effective teamwork with vendors, the buying team, and various internal departments. Ownership and Accountability: Proactive approach to taking ownership of tasks and processes, especially in managing the purchase order creation process. Results-Driven Approach: Ability to achieve tangible results, meet deadlines, and actively contribute to continuous process improvement. Communication Skills: Clear and proactive communication approach to collaborate across functional lines and organizational levels. Who You Are <ul> <li>Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.</li> <li>Candidates with a high school diploma or equivalent are encouraged to apply.</li> <li>Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.</li> <li>Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.</li> <li>Ability to work a flexible schedule based on department and company needs.</li> </ul> What We Can Offer You <ul> <li>An inclusive, challenging, and refreshingly fun work environment</li> <li>Competitive pay and benefits rooted in principles of equity</li> <li>Performance incentives and annual merit review</li> <li>Merchandise discounts</li> <li>Health and Wellness Benefits across medical, dental, vision, and additional insurance</li> <li>Retirement Savings Plan with 401k match opportunity</li> <li>Employee Assistance Program (mental health counseling and legal/financial advice)</li> <li>Resources for continuous learning, career growth, and leadership development</li> <li>8 paid holidays</li> <li>Paid Time Off (first year prorated depending on start date)</li> <li>Tuition reimbursement program</li> <li>Guild education benefit funds 100% of tuition, books, and fees in designated programs</li> <li>Colleague Resource Groups (CRGs) and give-back/volunteer opportunities</li> <li>Empowerment and autonomy to perform impactful work with tangible results</li> </ul> About Macy’s Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Salary Range Minimum 44,928 Salary Range Maximum 73,632

Macy's

Merchandise Assistant

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Provide technical direction in the creation, delivery, and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation, and selection of IT solutions for software for a specific business process. Establish the current and future use of the practice, metrics, and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with the architectural direction. <h2>Location</h2> This role is designated as a fully remote position within the United States. <h2>The Main Responsibilities</h2> <ul> <li>Build, deploy, test, and maintain Order Management applications developed on ServiceNow App engine Studio [Flow designer, Action Designer, Closed Loop Automation]</li> <li>Configure product/service catalog in ServiceNow.</li> <li>Review performance observations from Apigee alerts and proactively help build robust systems and engage in all aspects of the SDLC</li> <li>Mentoring junior engineers in ServiceNow development and testing(Order Management, Catalog, Flow Designer).</li> <li>Contributing to design and architecture solutions for shopping workflow and order management systems. </li> <li>Working with Solution Managers, System Architects, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business-impacting projects.</li> </ul> <h2>What We Look For in a Candidate</h2> Required Qualifications: <ul> <li>Total of 8+ years of experience, Bachelor’s degree and/or graduate degree in marketing, sales, information systems, merchandising, or similar field</li> <li>4 years of hands-on expertise in the ServiceNow platform related to Catalog-Driven Order Orchestration, Order Management, Order Decomposition, Order Fulfillment, and Order Fallout Management capabilities</li> <li>4+ years of experience with ServiceNow App Engine Flow Designer, REST/SOAP Integrations (API - Inbound/Outbound integrations) in ServiceNow</li> <li>Proficiency in Flow Designer, Integration Hub, GIT Hub Spoke, Kafka Spoke, GCP spoke, JavaScript</li> <li>Experience in monitoring/analytics platforms like Splunk, AppD, etc</li> <li>A self-starter mentality to work in a fast-paced working environment and should have excellent interpersonal and communication skills</li> </ul> Preferred Qualifications: <ul> <li>Domain Skills: TM Forum: Conversant with TM Forum open APIs (like 622, 641, 646, 679, other order management related) and Open Digital Architecture</li> <li>Database Skills: Understanding of relational databases and the ability to write and understand SQL queries.</li> <li>Expertise in Telcom Order management practices, Catalog &amp; Shopping cart expertise.</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 336036 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 01/21/2025

CenturyLink

ServiceNow Developer - Order Management in Telecommunication (OMT)

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Corporate Systems IT Transformation Program Manager is a key role in ensuring success of large-scale deployments with significant complexity and unique requirements. Working with the Corporate Systems Migration Champion, they are responsible for planning, organizing and managing the implementation to meet scope, timing and budget expectations and overall program outcomes. This role participates in and leads the completion of complex solutions to meet Program Milestones and engaged according to PMO criteria and standards. <h2>The Main Responsibilities</h2> <ul> <li>Accountable for timely program completion and delivery.</li> <li>Analyzes work plans and schedules and develops program progress and status reports </li> <li>Coordinate and facilitate program meetings. </li> <li>Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.</li> <li>Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.</li> <li>Ensure adherence to program related policies and processes.</li> <li>Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all program issues</li> <li>Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery.</li> <li>Identifies additional opportunities for improvement in the SFDLC.</li> <li>Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, schedule preparation, status/jeopardy reports, risk analysis, project status report</li> <li>Acts as mentor and team leader to other teammates</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Bachelor’s Degree and/or 5+ years of experience decommissioning and/or moving apps from data centers to the cloud</li> <li>Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with cloud migration projects</li> <li>Knowledge of Billing and ERP Apps</li> <li>Strong leadership and team management abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to identify issues and quickly develop and execute effective solutions</li> </ul> Preferred: <ul> <li>Project Management Professional </li> <li>Master’s Degree and/or 10+ years in project management experience</li> <li>Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with cloud migration projects</li> <li>Strong leadership and team management abilities</li> <li>Excellent verbal and written communication skills</li> <li>Ability to identify issues and quickly develop and execute effective solutions</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336708 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/12/2025

Sr Lead Technical Program Manager

<h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team </h3> At Stripe, we are building a powerful suite of Data Products that enable all Stripes to understand, analyze, and take action based on data and metrics. As a Full Stack Engineer in our Data Products Workbench Team, you will play a crucial role in developing high leverage tooling and user interfaces for data visualization and analysis, all of which are critical to driving data literacy, empowering decision-making, and improving ML model performance across the organization. The team is part of the Data Platform Products organization and our long-term vision is to build a unified data product development experience at Stripe. <h2 id="what-youll-do">What you’ll do</h2> Joining our Data Products Workbench Team means being part of an innovative and diverse team working on impactful projects that empower the entire Stripe organization. You will have the opportunity to shape the future of data-driven decision-making and help build world-class data products. If you have a passion for data, analytics, and delivering high-quality software, we would love to hear from you. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Build and launch new capabilities and products that bring significant value to users </li> <li>Work with a wide range of systems, processes and technologies to own and solve technical and product problems </li> <li>Design, develop, and maintain robust and scalable user interfaces and backend systems for our Data Products, ensuring high performance, accessibility, and responsiveness. </li> <li>Uphold our high engineering standards, and elevate quality and engineering efficiency within our many codebases and processes </li> <li>Collaborate with stakeholders across the organization including dependency engineering teams, product, design, infrastructure, and operations </li> <li>Mentor engineers earlier in their technical careers to help them grow </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for people with a strong background or interest in building successful products; you’re passionate about solving business problems and making impact, you are comfortable in dealing with lots of moving pieces; and you’re comfortable learning new technologies and systems. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>Have a strong technical background, including 3+ years of experience working on full stack code bases and doing anything it takes to solve problems and delight users. </li> <li>Proficiency in front end technologies (HTML/CSS/Typescript/React/Redux/REST APIs). </li> <li>Experience with server-side programming using languages like Python, Node.js, or Go. </li> <li>Prefer simple solutions and designs over complex ones, and have a good intuition for what will last and scale. </li> <li>Are motivated by solving hard problems, and measure your success in terms of impact doing so. </li> <li>Thrive in a highly collaborative environment involving different stakeholders and subject matter experts. </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Experience of building front end technologies involving data-oriented products or analytics tools. </li> <li>Experience with data visualization libraries such as D3.js, Highcharts, or Plotly, and an understanding of principles of effective data visualization. </li> <li>Familiarity with relational and non-relational databases, and ability to design and optimize data schemas to support efficient querying and data processing, optimizing data pipelines, and ensuring seamless data flow across systems. </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $209,800 - $314,800. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations New York, Toronto, South San Francisco HQ, or Chicago Remote locations Remote in United States Team Data Platform Job type Full time <a href="#">Apply for this role </a>

Stripe

Staff Full Stack Engineer, Data Products

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The recently reorganized Product Operations team works across all Product teams at Stripe to ensure our product development and delivery processes are optimized and set up to deliver the highest quality products for all our users. The team helps to align go-to-market (GTM) and Product across various business verticals, and lead critical, cross-functional programs. Our team’s mission is to enable efficient, user-centered product development at scale. We create,manage, and improve the central programs across Stripe that help us manage tensions as a growing tech company, from aggregating user feedback, to planning, to establishing launch processes, and helping create frameworks for strategic resource allocation. Our programs facilitate cross-team information sharing throughout the development life cycle. We have a particular focus in ensuring that GTM and Product teams are tightly aligned in how we win users today and plan for the future. <h2 id="what-youll-do">What you’ll do</h2> You will be responsible for building and optimizing an end to end vertical program that enables product development and delivery on a global scale. You’ll work closely with Product, Operations, and Revenue generating teams across Stripe to deliver strategic projects and program improvement. The successful candidate has experience leading large-scale highly cross-functional programs or products spanning product and operations/sales, is able to distill complexity into clarity, and drives impact and velocity across teams. They have had experience working in or closely with Product, and have had experience owning a business vertical or a full stack program where they are the ones ultimately responsible for the outcome metrics. They are curious, driven, focused, and detail-oriented, able to influence without authority, relentless in driving to closure, and able to build strong relationships. They thrive in a fast-paced, ambiguous environment. They are strategic, able to see the big picture and business context, and able to find creative solutions as a result. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Create systems to capture, prioritize and track user requirements. </li> <li>Design and run complex processes across product and operational teams. </li> <li>Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies). </li> <li>Facilitate project/program retrospectives and then implement the changes needed. </li> <li>Build with a mindset of scale and flexibility for all internal and external stakeholders. </li> <li>Partner with other teams to help them execute on important strategic initiatives or drive </li> <li>operational scale and efficiency. </li> <li>Build and communicate out bi-weekly program efficacy and efficiency metrics to leadership and partnering Orgs. </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>10+ years of experience in similar or related technology roles, ideally in a multiproduct or platform company. </li> <li>Significant experience working with cross-functional stakeholders on projects with both depth and breadth in their complexity. </li> <li>You enjoy bringing an ownership mentality and doing whatever it takes to execute on complex projects. </li> <li>You have a proven track record for working well across teams and with external partners. </li> <li>You are an “operator” and have a process-oriented mindset and ability to influence people to get things done. </li> <li>You have clear experience building and executing programs from scratch and measuring their impact. </li> <li>You have excellent written and verbal communication skills and use them to effectively roll out large scale programs. </li> <li>You have an analytical mindset to bring the data to trade-offs discussions and build the correct metrics to measure your program's success. </li> <li>Strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization </li> <li>Strong project-management skills, with the ability to handle multiple, high-priority projects in a highly demanding environment </li> <li>An extremely responsive and collaborative team-player mentality </li> <li>Excellent judgment and demonstrated ability to handle time-sensitive work </li> <li>Experience on a wide variety of projects, learned new things, and directed your own work from day to day </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>2+ years of Product Management experience or consulting experience at a top tier management consulting firm </li> <li>P&amp;L experience or experience owning a business vertical </li> <li>Experience at a company with a global user base </li> <li>Experience at a company with a multi-user strategy (enterprise, SMB, self serve) and multi-product </li> <li>Experience at a company during the its scale phase </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $180,200 - $270,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations New York, South San Francisco HQ, or Seattle Remote locations Remote in United States Team Revenue Operations Job type Full time <a href="#">Apply for this role </a>

Strategy & Operations, Product

Sales · Remote USA · Fully Remote <h1>Director of RV OEM &amp; Partner Program Sales</h1> Are you ready to be a big part of something big? At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership. And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be! What We Offer <ul> <li>An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.</li> <li>The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.</li> <li>Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental &amp; vision, 401K with company match, and wellness program.</li> </ul> What You’ll Do The Director of RV OEM &amp; Partner Program Sales is the heartbeat of Trader within the Industry through the eyes of the OEMs and Dealer Associations. This role plays a critical part of the company’s growth engine and is responsible for building relationships that drive direct market share and revenue opportunities for the company by working with the largest OEM, Association and Strategic Partners in its respective industry. Responsibilities include but are not limited to: <ul> <li> Represent Trader Interactive’s entire product suite to building, maintaining and expanding relationships and sales revenue with Trader Interactives RV OEM &amp; Association &amp; Partnerships that drive dealer program adoption</li> <li>Collaborate and introduce other business partners teammates to expand the dealer program relationship to other Trader offerings such as Media and Registration Data</li> <li>Work with partner coordinator to analyze market conditions to develop, coordinate and implement national and/or regional strategic promotions with OEM &amp; strategic partners</li> <li>Create revenue potential through conducting quarterly business reviews with both current and prospective customers.</li> <li>Work alongside the top experts across the company to discover and communicate new problems within the industry that Trader could develop solutions to solve</li> <li>Stay current on technologies and developments within the market, addressing pain points within the industry and noting competitor positioning and providing insights to company strategy</li> <li>Present during Trader Interactive webinars and speaking engagements as assigned</li> <li>Utilize Salesforce to build a pipeline of qualified opportunities to continually supplement sales, forecasting and determining share</li> </ul> Travel Required, approximately 25% (conferences, stakeholder meetings) What We’re Looking For <ul> <li>5+ years of experience in working with executive level decision makers, or OEM partner sales, and strategy development</li> <li>3+ years of direct RV industry experience and relationships</li> <li>Must have experience with long sales cycles, large $MM deals, and medium-to-large business accounts</li> <li>Proven ability to develop strong account relationships, utilization of data in sales process which leads to repeat business and long-term partnerships</li> <li>Experience communicating with all levels of the business, from C-suite to engineers, to best determine pain points, collect insight on the needs of clients, and create applicable contracts</li> <li>Inventive approach to business solutions and emerging technology stacks, with the ability to look at a business, identify inefficiencies, and leverage tech to improve processes</li> </ul> Bonus Points: <ul> <li>Demonstrated track record of over achievement of budget &amp; KPI expectations</li> <li>Demonstrated implementation and management of modern consultative sales methodologies</li> <li>CRM experience, preferably Salesforce</li> </ul> So come and join our team - because every role is a big role in our plans to go big. TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit. <dl> <dt>Department</dt> <dd> Sales </dd> <dt>Locations</dt> <dd> Remote USA </dd> <dt>Remote status</dt> <dd> Fully Remote </dd> </dl> Sales · Remote USA · Fully Remote <h1>Director of RV OEM &amp; Partner Program Sales</h1> <h2>Already working at Trader Interactive?</h2> Let’s recruit together and find your next colleague.

Trader Interactive

Director of RV OEM & Partner Program Sales

​Position Summary: The Regional Head of Customer Experience and Growth - Latin America will be responsible for leading our entry into the Latin American market, contributing to our go-to-market strategy, and leveraging their regional expertise to drive growth. This individual will build and lead a high-performing team dedicated to managing and growing our newly acquired customers, ensuring an exceptional customer experience and fostering long-term relationships.Key Responsibilities:Go-to-Market Strategy:<ul> <li>Collaborate with the executive team to develop and execute a comprehensive go-to-market strategy for Latin America.</li> <li>Provide regional insights and expertise to tailor the strategy to local market dynamics.</li> <li>Identify and prioritize target markets and customer segments.</li> </ul>Team Leadership:<ul> <li>Build and lead a regional customer experience and growth team.</li> <li>Recruit, mentor, and develop top talent, fostering a culture of excellence and continuous improvement.</li> <li>Provide dotted line leadership for all employees in Latin America, serving as the regional lead in this first phase.</li> <li>Set clear performance goals and provide regular feedback and coaching.</li> </ul>Management of Customer Success and Onboarding:<ul> <li>Oversee the management of onboarding programs for enterprise-level customers, ensuring a seamless and successful onboarding experience.</li> <li>Develop strategies to understand and meet customer motivators, strategic goals, and business outcomes.</li> <li>Ensure the creation and execution of comprehensive success plans for customers.</li> <li>Influence product adoption and engagement through strategic guidance and support.</li> </ul>Customer Engagement and Relationship Building:<ul> <li>Oversee the development and implementation of customer success strategies to ensure customer satisfaction, retention, and growth.</li> <li>Establish and maintain strong relationships with key customers, acting as a trusted advisor and advocate.</li> <li>Monitor customer health and proactively address any issues or concerns.</li> </ul>Workshops and Executive Business Reviews:<ul> <li>Facilitate and oversee workshops on best practices for product utilization and employee engagement.</li> <li>Conduct and supervise Executive Business Reviews to evaluate and enhance customer success and engagement.</li> </ul>Voice of the Customer and Continuous Improvement:<ul> <li>Build and share thought leadership content on employee communication and engagement.</li> <li>Represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements.</li> <li>Translate customer feedback into product direction and strategy, ensuring alignment with customer needs.</li> </ul>Regional Expertise:<ul> <li>Stay abreast of regional market trends, competitor activities, and regulatory changes.</li> <li>Adapt global best practices to fit the unique needs of the Latin American market.</li> <li>Represent the company at regional industry events and conferences.</li> </ul>Collaboration and Communication:<ul> <li>Work closely with sales, marketing, product, and support teams to align efforts and drive customer success.</li> <li>Communicate effectively with internal and external stakeholders to ensure alignment and transparency.</li> <li>Provide regular updates to the executive team on regional performance and customer insights.</li> </ul>Qualifications:<ul> <li>15+ years of experience in customer success, customer experience, or a related field, with a proven track record of leadership in the Latin American market.</li> <li>Strong understanding of the Latin American business landscape, cultural nuances, and regulatory environment.</li> <li>Excellent leadership and team-building skills with a passion for developing and empowering others.</li> <li>Exceptional communication and interpersonal skills, with fluency in English, Spanish and/or Portuguese.</li> <li>Data-driven mindset with the ability to analyze metrics and drive actionable insights.</li> <li>Strong strategic thinking and problem-solving abilities.</li> </ul>Willingness to travel within the region as needed.Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Regional Head of Customer Experience and Growth- LATAM

<h2>About the team</h2>Follow Up Boss is the leading CRM for fast-growing real estate teams. Our first line of code was written in 2011 after an interview with a real estate leader, who told us a story about how they couldn't even sit down to watch a movie with their kids because they had to stay on their phone, manually forwarding leads out to their agents. They became our very first customer. Twelve years later, we serve tens of thousands of brokers, team leaders, and solo agents just like them, helping solve the many challenges around the fast-paced, always-on, relentless business of real estate sales. Our company is part of Zillow Group, which gives us the freedom to focus on the success of our customers and our team. The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at <a href="https://www.zillow.com/careers/design" target="_blank">https://www.zillow.com/careers/design</a><h2>About the role</h2>As a Senior Product Designer within the Follow Up Boss team, you’re responsible for uncovering insights, building a strong opinion, setting a high quality vision, and articulating your vision through impressive designs and compelling experiences. You will play a critical role in how Follow Up Boss realizes that vision, helping us shape and deliver high quality and innovative experiences that will build momentum for the Follow Up Boss team, agents, and business.This role involves occasional U.S. travel to team building offsites, retreats, and gatherings (at least 4-6 times per year).Responsibilities:<ul> <li>Deliver high-quality designs that directly influence strategy and decision-making.</li> <li>Design digital experiences for web, iOS, and Android platforms.</li> <li>Collaborate with PMs and Engineers to shape our product strategy, vision, and roadmap.</li> <li>Propose, test, and evaluate ideas to enhance our agent experiences.</li> <li>Lead design activities like journey mapping, co-design sessions, prototyping, design critiques, and user testing, while managing the design process and project plans.</li> <li>Facilitate online and in-person workshops with designers and cross-functional teams.</li> <li>Use data to inform design decisions, continuously refining and enhancing the user experience.</li> <li>Present design work and seek regular feedback from partners and stakeholders.</li> <li>Independently lead projects from early discovery and ideation through final execution</li> <li>Partner with our Design System team leveraging and contributing to our ecosystem.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Please submit a portfolio (or work samples demonstrating your design expertise) and resume with your application</li> <li>5+ years as a product designer, user experience designer, or similar role.</li> <li>Skilled in Figma and prototyping tools like Protopie with experience crafting both high-level concepts and refined micro-interactions.</li> <li>Expertise in visual design, ensuring consistency in color, typography, and motion.</li> <li>Applies UX methodologies like service blueprints, user journeys, and usability testing to complex systems.</li> <li>Designs with a systems mindset, seamlessly integrating large-scale concepts and detailed interactions.</li> <li>Engages audiences and stakeholders through compelling storytelling and customized presentations.</li> <li>Passionate about creating meaningful, trend-forward designs that drive impact.</li> <li>Leads design strategy, ensuring alignment with brand voice and vision.</li> <li>Demonstrated ability in translating complex data into clear, actionable design solutions.</li> <li>Experience working reliably with diverse, cross-functional teams</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Product Designer, Follow Up Boss/B2B

Customer Service · Remote USA · Fully Remote <h1>Customer Service Team Lead</h1> Are you ready to be a big part of something big? At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership. What We Offer <ul> <li>An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.</li> <li>The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.</li> <li>Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental &amp; vision, 401K with company match, and wellness program.</li> </ul> What You’ll Do <ul> <li>Serve customers by providing product and service information and resolving product and service problems</li> <li>Lead case management and problem resolution</li> <li>Manage process execution</li> <li>Report overall issues and updates regarding private party customer service to department management</li> <li>Monitor operations to ensure all phone calls, emails, chats and texts are answered in a timely manner</li> <li>Report any errors customers are having with company platforms to product teams, namely in terms of placing, changing or otherwise using company products</li> <li>Prepare daily, weekly, and monthly reports on various customer service metrics and KPIs to monitor adequate service in all areas</li> <li>Participate in agent development and training via coaching, meetings, and customer contact reviews</li> <li>Participate in growth of department by providing ideas and feedback</li> <li>Positive care of elevated customer concerns</li> </ul> What We’re Looking For <ul> <li>2+ years experience working with high volume inbound and outbound calls and emails</li> <li>Superior communication skills, both written and verbal, with internal and external customers</li> <li>Strong phone contact handling skills and active listening skills</li> <li>Ability to analyze a problem in real-time and provide a solution</li> <li>Ability to maintain a calm demeanor under pressure and with frequent changes</li> <li>Ability to maintain a positive, empathetic, and professional attitude toward customers at all times</li> </ul> Bonus Points <ul> <li>Experience leading, mentoring and developing a customer service team</li> <li>Familiar with Google Suite, and Microsoft Suite, intermediate level Powerpoint and Excel</li> <li>Familiarity or working experience in the Recreational Vehicle and Powersports Industry</li> <li>Familiarity with AWACS, Braintree, Salesforce, and Dialpad</li> </ul> So come and join our team - because every role is a big role in our plans to go big. TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit. <dl> <dt>Department</dt> <dd> Customer Service </dd> <dt>Locations</dt> <dd> Remote USA </dd> <dt>Remote status</dt> <dd> Fully Remote </dd> </dl> Customer Service · Remote USA · Fully Remote <h1>Customer Service Team Lead</h1> <h2>Already working at Trader Interactive?</h2> Let’s recruit together and find your next colleague.

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