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<h1>Customer Service - Customer Service Representative 105-1002</h1> Tulsa, OK, USA Req #659 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Representative 105-1002

Financial Planning & Analysis - Financial Analyst 127-2004

<h2>Posting Details</h2> Position Information Position Title Department Assistant II Job Description Job Summary: The Department Assistant reports to the Assistant Director of Operations and Finance and is responsible for managing our front desk operations as well as providing administrative support to University School staff, students, and families. Essential Functions (Responsibilities): <ul> <li>Greets visitors, answers, and routes incoming calls.</li> <li>Handles routine correspondence for the department leadership.</li> <li>Purchases and maintains office supplies as needed.</li> <li>Processes mail.</li> <li>Assists with travel arrangements.</li> <li>Maintains reception and common areas.</li> <li>Assists in compilation and retention of meeting minutes.</li> <li>Provides support for University School events and functions.</li> <li>Maintains confidentiality and discretion regarding college data, files, and personnel information.</li> <li>Performs other duties as assigned/needed.</li> </ul> Required Qualifications Knowledge/Skill/Ability <ul> <li>Excellent organizational, communication, and customer service skills.</li> <li>Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.</li> <li>Experience with Microsoft Office programs.</li> <li>Excellent verbal and written communication skills, ability to communicate effectively at all levels of the company.</li> <li>Demonstrated effectiveness in working with a diverse group of people.</li> <li>High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines.</li> </ul> Equivalent Education/Experience <ul><li>High School Diploma required.</li></ul> Preferred Qualifications Experience working with children or in a school environment preferred. Physical Demands Special Job Dimensions: Work requires working with highly sensitive or confidential information. Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description. Posting Detail Information Posting Number S863P Open Date 09/11/2024 Close Date Open Until Filled Yes Special Instructions to Applicants Advertising Summary <h2>EEO Statement</h2> EEO Statement Eeo Statement Summary The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status. The University of Tulsa is an Equal Opportunity Employer including Disability/ Veteran. <h2>Supplemental Questions</h2> Required fields are indicated with an asterisk (*). <h2>Documents Needed To Apply</h2> Required Documents <ol> <li>Resume</li> </ol> Optional Documents <ol> <li>Cover Letter</li> </ol>

University of Tulsa

Department Assistant II

<h1>Customer Service - Customer Service Representative 105-1020</h1> Tulsa, OK, USA Req #672 Tuesday, October 15, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative 105-1020

OSH, a physician-owned hospital, is looking for a full-time Accreditation and Compliance Coordinator to work Monday - Friday, 8a - 5p. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses! Come be a part of Tulsa's only 5-star rated hospital! Healthcare or medical staffing experience a plus! Job Mission: Provides administrative support to ensure successful accreditation surveys and compliance standards. Requires: High School Diploma or equivalent required. Related advanced education preferred. Occupational Experience: Previous Administrative Assistant or medical staffing experience. Specialty Knowledge Skills: Highly proficient in computer and applications including all Microsoft products. Excellent customer service skills and telephone etiquette. Must be able to communicate successfully with physicians and administration. Did you know at OSH we are physician owned? Yes! Physicians opened OSH more than 20 years ago because they recognized a need for a hospital in our community that truly focused on the needs of the patient. We at OSH are focused on ensuring our patients have the best experience possible from the moment they enter the facility and throughout every department they encounter. We are looking for patient focused team members to help us continue with our physicians’ original mission and vision of the hospital of exceeding patients’ expectations. Did you know that at OSH we offer benefits to our team members that includes an insurance plan that covers 100% if you use an OSH or Premier Family Care provider? Did you know that OSH offers discretionary quarterly bonuses to all full-time and part-time members? This bonus can increase your annual salary by 10-13%! Did you know that we are Tulsa’s only 5-star rated hospital? Our incredible staff and physicians are committed to making sure our patients are receiving the best care while at our facility! If you are looking for a new workplace to call home? Come join the OSH team! **Free fitness center on site for all employees to use.** OSH and its affiliates are equal opportunity employers.

Oklahoma Surgical Hospital

Accreditation and Compliance Assistant

<h1>Customer Service - Customer Service Representative 105-1057</h1> Tulsa, OK, USA Req #660 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative 105-1057

<h1>Marketing - Sales &amp; Retention Support 110-1012</h1> Tulsa, OK, USA Req #670 Tuesday, October 15, 2024 JOB SUMMARY: This position is a part of a team that provides support to our sales and retention reps in the form of data gathering, data entry and analysis, proposal and financial exhibit development, and coordinates with internal and external customers to install and renew employer group benefits. KEY RESPONSIBILITIES: <ul> <li>Monitor email and respond to Request for Proposals (RFPs): Gather benefit information from a variety of sources, coordinates response, inputs data and maintains all appropriate documentation.</li> <li>Utilizing a proposal template, inputs data to prepare proposals for benefit plan offerings.</li> <li>Analyze and prepare accurate benefit comparisons and assist in making recommendations. </li> <li>Coordinate and works closely with the sales and retention team members to review contracts for each group that is either new or renewing.</li> <li>Develop relationships with agent contacts for any validation of or to request missing information.</li> <li>Responsible for the coordination and tracking of workflow routing to install group changes, including new group and renewing group submissions, group changes and terminations.</li> <li>Includes both detailed technical works, as well as client communication such as delivering reports and models to clients. </li> <li>This role works closely with a variety of individuals including external agents, underwriting, configuration, enrollment, customer service and data analysis and reporting. </li> <li>Understand and demonstrate project management skills such as managing the quality and timeliness of client deliverables, participating in client calls and meetings as appropriate and assisting with the preparation and delivery of clear and concise client friendly communications.</li> <li>Responsible for general overall department support, including but not limited to cross covering for alternate team members, answering and routing incoming calls.</li> <li>Performs other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Above average ability working with software and systems both as currently used by the Company and alternative industry standards.</li> <li>Proficient in Excel and all Microsoft applications.</li> <li>Based on area of expertise, demonstrated application of financial and business knowledge</li> <li>Well-developed presentation skills to clients, within department and to project teams.</li> <li>Use initiative to identify and overcome obstacles, manage through ambiguity, remain focused and highly productive.</li> <li>Work cross-functionally and at all levels as both a self-starter and in a team environment.</li> <li>Think and work independently, critically, creatively, analytically and with sound judgment.</li> <li>Simultaneously manage multiple assignments while maintaining composure, good judgment and commitment to deadlines.</li> <li>Successful completion of Health Care Sanctions background check.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>3+ years of relevant and progressive experience or equivalent combination of education and job-related experience; At least a high school diploma required.</li> <li>Health insurance experience preferred</li> <li>Licensed Life and Health insurance agent in the state of Oklahoma, OR ability to obtain license within 45 days after hire date.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Marketing - Sales & Retention Support 110-1012

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ONE Gas

Accountant II

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYONEOK is looking for an IT Applications Manager with a minimum of 5-10 years of midstream or related energy experience. We are looking for an individual with the experience and skills to lead an IT Applications team that supports the Gas Measurement business unit and the applications they depend upon, such as Quorum FLOWCAL and TESTit, Autosol ACM, and various custom-built reports and solutions. The ideal candidate should be able to coach and mentor direct reports, supporting their growth and career development to help them increase their impact. They must consistently support the staff through regular, actionable feedback, including constructive criticism. This includes ensuring that each member of the team understands expectations for their level and how they are performing against them. They must be supportive of lateral moves to broaden the scope of a team member’s impact and growth despite the loss of not having them in the team. As manager, this role will be accountable for the team, do the right thing for the company, and be able to balance necessary conversations with empathy and respect. They must be responsible for creating and protecting an inclusive environment where everyone can thrive. They must also facilitate the team’s successful delivery, keeping everyone on track and helping them to navigate or remove blockers. This includes communicating clear direction and stretch goals for the team while setting them up for success in achieving them. It is also expected that the manager would cover for the team as project manager when needed and ensure that meetings or ceremonies are effective. The ideal candidate must excel at communications, be able to facilitate the open exchange of ideas, and encourage team members to share their views, thoughts and feelings. This must be done in a way to foster a culture where it is safe to ask questions, make mistakes, and be vulnerable without consequence. It is also expected that as manager, they can land proper messaging about department-wide or company-wide initiatives, and organizational changes, ensuring that the team understands the reasoning, can move things forward positively and be resilient to change. As manager, they must be able to prioritize work effectively in alignment with strategic direction of the team, department, and company. They will be expected to identify short- and medium-term opportunities, ensuring technical and strategic alignment by influencing the work and strategic direction the team is taking. Remote candidates will be considered, but the selected candidate will be expected to regularly travel to our corporate office in Tulsa, Oklahoma.This position is eligible for remote work in one of the following states: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.Job Profile Summary Oversees IT service delivery for one or multiple business applications, including identification and prioritization of work requests, managing development resources, and ensuring agreed upon service levels are met.Essential Functions and Responsibilities<ul> <li>Supervise and direct employees working with a specific business application or group of applications. Ensures issues are prioritized, assigned and resolved as needed. Communicate IT activities to business process owners and coordinate activities across teams as needed</li> <li>Oversee supervisors and individual contributors engaged in design, development and maintenance activities for IT business applications. Consult with other IT and business personnel to ensure proper controls are designed into the solution for appropriate levels of reliability.</li> <li>Provide input to IT strategic planning process. Develop tactical plans for applications based on overall strategies.</li> <li>Consult with business process owners on potential and existing technology solutions, including recommendations for process improvements, project planning, and resource allocations. Participate in and lead steering teams as needed</li> <li>Ensure company technical and development standards are met and appropriate communication channels are in place for infrastructure team.</li> <li>Manage small to medium software implementation and update projects</li> <li>Collaborate with other IT work groups when resources (hardware, software or people) are required outside the team</li> <li>Direct activities of a development team including budgeting (expense and capital) and providing financial and personnel updates to impacted business leaders on a frequent basis</li> <li>Interact with business users via consulting and training to ensure effective use of technology solutions</li> <li>Maintain tactical and strategic relationships with key software and service vendors</li> </ul>Education<ul><li>Bachelor's Degree in MIS, computer science, mathematics, or related field or an equivalent combination of formal education and the following job related experience</li></ul>Work Experience<ul> <li>Experience managing small to medium software implementation projects</li> <li>Experience managing all aspects of the software development lifecycle, including requirements gathering, RFP development, software evaluations, development methodologies, testing and deployment</li> <li>Experience in use and function of office equipment including computers and applicable software</li> <li> Training and experience relative to one or more of the following areas: <ul> <li>Industry specific package solutions</li> <li>Enterprise Resource Planning systems</li> <li>Application programming languages and tools</li> <li>Information Technology infrastructure</li> <li>Data base management techniques</li> </ul> </li> <li>Experience with basic infrastructure technologies and experience communicating impacts resulting from development activities</li> <li>Experience interacting, advising and communicating effectively with subordinates, peers and all levels of management</li> <li>Experience developing information, conducting meetings and making presentations</li> </ul>Knowledge, Skills and Abilities<ul> <li>Ability to: direct the activities of a development team, including planning, budgeting, personnel development, and other administrative functions</li> <li>Ability to: identify, prioritize and negotiate application support and project requirements with process owners and key business segment leadership</li> <li>Ability to: manage integrated solutions that support multiple business functions including understanding of business processes inside the functions and related technology that supports those processes</li> <li>Ability to: guide the business towards strategic IT solutions, ensuring business leadership has a clear understanding of the cost/benefit of the solution</li> <li>Ability to: apply math, algebra, and statistical methods</li> <li>Knowledge of: personnel policies and procedures</li> <li>Ability to: communicate and/or exchange information and instructions; conduct oral presentations</li> </ul>Licenses and Certifications<ul><li>None required</li></ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul> <li>Travel to other locations may be required.</li> <li>If not located in Tulsa, the selected candidate will be expected to regularly travel to our corporate office in Tulsa, OK.</li> </ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. Expected Salary Range$129,000.00 - $193,000.00

ONEOK

Manager - IT Applications

<h1>Customer Service - Customer Service Representative 105-1048</h1> Tulsa, OK, USA Req #652 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

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