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<h1>Customer Service - Customer Service Representative 105-1048</h1> Tulsa, OK, USA Req #652 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Representative 105-1048

<h1>Customer Service - Customer Service Representative (Part Time) 105-1069</h1> Tulsa, OK, USA Req #680 Thursday, October 17, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul type="disc"> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul type="disc"> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul type="disc"> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative (Part Time) 105-1069

<h1>Reporting - Manager Data Risk Adjustment 135-5004</h1> Tulsa, OK, USA Req #676 Thursday, October 17, 2024 JOB SUMMARY: The Manager of Risk Adjustment is responsible for directing a team of data analysts in providing analytical support and various cost and quality metrics to both internal and external customers. Facilitates submission of encounter records to regulatory agencies, resolution of rejected records and reconciliations. Facilitates submission of data for CMS and other regulatory audits. Oversees calculation and tracking of risk factors and analyzes trends in risk scores. Performs analysis and makes recommendations for improving risk coding accuracy. Works with risk adjustment vendor and medical groups to improve risk coding accuracy and submission processes. Facilitates data warehouse maintenance using internal and external data source. Supervises and directs personnel in the preparation of various production and ad hoc reports. KEY RESPONSIBILITIES: <ul> <li>Organizes and lead the team responsible for risk score tracking and improvement.</li> <li>Maintains internal risk adjustment models using published documentation from CMS.</li> <li>Manages projects, including creating and leading a team of analysts, interaction with other departments and outside parties. Perform quality review of work product produced by assigned analysts.</li> <li>Conducts major analytical projects without immediate supervision, including all aspects from programming to analyzing and abstracting information into written reports and possible oral presentation.</li> <li>Oversees training of new analysts and professional development of supervised analysts.</li> <li>Supervises and performs advanced analytical modeling for IPPS and OPPS Pricers and other models as needed. Oversees provider contract modeling.</li> <li>Facilitates submission of encounters to regulatory agencies (CMS Encounter Data and Edge Server Data).</li> <li>Oversees other data submission to regulatory agencies including audit universes, Part C and D reporting submissions, and other submissions as required.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Ability to conduct concurrently multiple analyses without immediate oversight.</li> <li>Ability to manage multiple projects, including creating and leading a team of analysts, interaction with other departments and outside parties.</li> <li>Ability to apply advanced actuarial, mathematical and statistical techniques and principles into the analysis of financial and health related data.</li> <li>Possess strong oral and written communication skills.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Proficient in Microsoft Office applications.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Bachelor’s degree in Mathematics, Statistics, Economics, Actuarial Science required.</li> <li>Proficiency in SAS, SQL, or other Analytical Software.</li> <li>6 plus years analytical experience; preferably in a Managed Care or Healthcare environment.</li> <li>4-6 years management experience strongly preferred.</li> <li>Experience with various risk adjustment models including the CMS Medicare model, CMS ACA Model and 3rd party software strongly preferred.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Reporting - Manager Data Risk Adjustment 135-5004

Who are we? AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices. AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&amp;P 500. url: <a href="http://www.ametek.com" target="_blank">www.ametek.com</a> Summary of Position: A Planner facilitates the timely planning of deliveries within a supply chain. They optimize inventory planning to meet service, cost, and delivery objectives. Planners oversee logistics and schedule resources (technicians/equipment), manage budgets, and ensure that work is on schedule and timelines/lead times are communicated to the customer service team. Essential Duties &amp; Responsbilties: <ul> <li>Generates master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecats or customer orders. </li> <li>Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times. Release production work orders.</li> <li>Expedites parts for customers and operations that delay schedules and alters schedules to meet unforeseen conditions.</li> <li>Evaluates exception requests and communicates approval or disapproval to appropriate individuals. </li> <li>Approves customer purchase orders; determines lead time information; when customers need less time than normal lead time, evaluates material availability to determine how the request fits within material availability and scheduling requirements.</li> <li>Reviews engineering change notices and locates parts to meet latest revision requirements.</li> <li>Creates rework orders for parts that need rework.</li> </ul> Education: <ul> <li>Some college preferred </li> <li>High School Diploma/ Relevant Experience </li> </ul> Experience: <ul> <li>Solid understanding of planning and scheduling.</li> <li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute amounts such as discounts, interest, and percent. Ability to apply mathematical concepts to practical situations.</li> <li>Ability to communicate verbally in one-on-one situations with management and co-workers, including the ability to speak simple sentences; listen to others without interrupting and get clarification when needed.</li> <li>Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. Ability to read and understand blueprints and specifications. Ability to write routine reports and correspondence. </li> <li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to perform repetitive mental functions.</li> <li>To perform this job successfully, an individual should be able to operate the software and equipment used in the department, including but not limited to Microsoft Excel and Quantum (Example: SAP).</li> <li>Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.</li> <li>Strong attention to detail and focus on quality and accuracy.</li> <li>Exhibits dependability, including following instructions; responding to supervisor’s direction; and taking responsibility for own actions.</li> <li>Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.</li> <li>Ability to prioritize and plan work activities; use time efficiently; and work within deadlines.</li> </ul> ​​​​​​​Direct Reports: <ul> <li>None</li> </ul> ​​​​​​​Typical Working Conditions: <ul> <li>Work will be conducted mostly indoors in a “shop” type environment.</li> <li>Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been opened to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.</li> </ul> ​​​​​​​Essential Physical Tasks: <ul> <li>Work will be conducted mostly indoors in a “shop” type environment.</li> <li>Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been opened to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.</li> </ul> ​​​​​​​Other: <ul> <li>Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder.</li> <li>Travel 10%</li> </ul>

AMETEK

Planner & Scheduling Coordinator

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYLooking for a career opportunity? Come join ONEOK as a Measurement Process Analyst within the Natural Gas Gathering and Processing division in Tulsa, Oklahoma. This position will have the ability to work a flex and HYBRID schedule, working from home on Wednesday and Friday. The ideal candidate will have experience in natural gas with resolving exceptions, collecting and auditing data, prepare compliance documents, and preparing reports. As our Measurement Process Analyst, you’ll be driving innovative project management and collaborating with multiple teams. Don’t miss this exciting opportunity to make an impact! Job Profile Summary Verify receipt of and analyze information related to meter data processing. Evaluate gas flow characteristics and flow patterns to ensure accurate, reliable, and timely distribution of measurement volumes to stakeholders while maintaining the SOX documented process.Essential Functions and Responsibilities<ul> <li>Resolve system generated exceptions on meters using expertise in natural gas measurement</li> <li>Assure all missing data is collected or appropriately estimated to ensure completion of the records per contractual obligations or standards. Assure that data has been entered into measurement system accurately from field activities and from third-party measurement. Collaborate with the field technicians and balance analysts as needed for equipment failures and suggested remediation</li> <li>Perform multi month checks (rollups) and volume statement reviews for accuracy and prepare SOX compliance documents</li> <li>Prepare appropriate documentation to support estimates or prior period adjustments that meet standards established for gas measurement. Collaborate with balance analysts and measurement leadership for workflow and approval</li> <li>Compile and prepare reports for internal and external customers concerning various measurement activities such as reporting volumes received, delivered, and reporting lost and unaccounted for gas. Collaborate with IT as necessary for any custom report requests ensuring the report meets the customer’s expectations</li> <li>Review documentation in Test-It and compare to historical and current information in Flow-Cal to assure gas measurement calculations and SOX data points are correctly captured. Collaborate with field technicians on any discrepancies and suggested remediation from calibration or data issues</li> <li>Assist with resolving questions from customers, regulatory agencies, third-party integrators, auditors, employees, and others regarding various measurement activities, such as transmission of data and volumetric reports, in a timely and accurate manner in collaboration with balance analysts and measurement leadership</li> <li>Participate in the analysis of measurement system processes and assist with any necessary improvements for processing volumetric data, increasing customer satisfaction, and/or reducing costs. Participate in activities as needed to complete improvements</li> </ul>Education<ul><li>Bachelor's degree in closely related discipline or related formal education and the following job-related experience:</li></ul>Work Experience<ul> <li>Experience with gas measurement applications such as Flow-Cal and Test-It and familiarity with reporting capabilities</li> <li>Experience using word processing, spreadsheet, and communication applications such as Word, Excel, Outlook, and SharePoint programs for reporting and analysis</li> <li>Experience and/or training related to:</li> <li>Gas measurement methods and standards</li> <li>Electronic gas measurement applications such as Pgas, Flow-Cal, WINCCU</li> <li>Chart integration processes</li> <li>Supervisor Control and Data Acquisition (SCADA) system</li> <li>Experience reading and interpreting reports, budgets, governmental regulations, trade journals, manuals, and correspondence</li> </ul>Knowledge, Skills and Abilities<ul> <li>Ability to: to monitor and analyze gas measurement information via graphs or reports and experience with various customer flow pattern types</li> <li>Ability to: to develop information and make presentations to groups and individuals</li> </ul>Licenses and Certifications<ul><li>None required</li></ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul><li>Travel in and around office surroundings and job sites</li></ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>#LI-HYBRIDONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. Expected Salary Range$65,000.00 - $97,000.00

ONEOK

Measurement Process Analyst

Customer Service - Customer Service Team Lead 105-1047

<h1>Customer Service - Supervisor Customer Service 105-4001</h1> Tulsa, OK, USA Req #667 Monday, October 7, 2024 JOB SUMMARY: The Customer Service Supervisor will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs of our members, providers and internal customers. You will be responsible for providing ongoing coaching to inspire our Customer Service Representatives to deliver exceptional customer service as well as coaching to develop CSRs in their current role or to take on additional responsibilities. You will play a collaborative role in growing and implementing company standards and processes. You will communicate within the department and interdepartmentally and should be analytical, supportive and prepared to act as a resource. You will be responsible for meeting and maintaining performance benchmarks, meeting operational compliance requirements required by CMS regulations, company and departmental policies and managing critical processes. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Be a driver of change and passionate about helping employees adapt to organizational change. KEY RESPONSIBILITIES: <ul> <li>Perform to a high level of accuracy through effective time management, being meticulous and organized. </li> <li>Manage and assess customer service staff activities and provide CSRs with regular performance-related feedback and coaching. </li> <li>Strategizing and monitoring of daily activities of customer service operation and telephone performance standards. Make staff adjustments as required. </li> <li>Hiring, training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems to successful resolution for our members. </li> <li>Ensure CSRs understand and comply with all contact center objectives, performance standards and policies. </li> <li>Monitor and evaluate CSR performance, provide learning and coaching opportunities and take appropriate corrective action when necessary. </li> <li>Analyze data and collaborate with other supervisors and members of management to maintain contact center results that maximize customer satisfaction. </li> <li>Identify operational issues and seek improvements. </li> <li>Lead and implement change initiatives related to business processes and improvements. </li> <li>Drive adoption and proficiency changes within the organization. </li> <li>Coaches and motivates assigned staff to achieve highest quality and quantity of work and to exceed customer expectations. </li> <li>Responds and resolves member/provider issues/complaints elevated to a supervisory level.</li> <li>Actively participates on company and departmental committees as assigned. Identifies and communicates any new processes or activities that directly impact employees or operations of department. </li> <li>Communicates regularly to employees any benefit, network, or process changes that have a direct impact on inquiry responses. </li> <li>Maintains regularly scheduled meetings to inform and instruct staff of any changes in process or compliance issues.</li> <li>Assist in the development or review of departmental policies and procedures to ensure operational excellence.</li> <li>Other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Thorough knowledge of CMS regulations for MAOs as related to customer service functions.</li> <ul> <li>Proficiency with technology, especially computers, software applications and phone systems.</li> </ul> <li>Excellent problem solving, leadership and customer service skills. </li> <li>Analytical, efficient, and thorough.</li> <li>Demonstrated ability to coach, train and motivate employees and evaluate their performance.</li> <li>Exceptional verbal and written communication skills.</li> <li>Ability to read, analyze and interpret complex documents including health benefit manuals.</li> <li>Ability to remain calm and courteous under pressure and navigate tense situations.</li> <li>Highly organized and attentive to detail.</li> <li>Successful completion of Health Care Sanctions background check.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High School diploma or equivalent; Bachelor’s degree preferred.</li> <li>Three to five years’ previous customer service experience preferably in a call center or healthcare environment or equivalent educational experience.</li> <li>Minimum 1 year in leadership or decision-making role within customer service department.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Supervisor Customer Service 105-4001

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours!The Human Resources Information Systems (HRIS) Analyst is responsible for the maintenance of HR system data, administration of HR programs and collaborating with HRIS team to support Workday modules. This role also provides ad hoc queries, data integrity support and assesses trends in HR systems and data management. The ability to embrace challenges with energy and assist with developing solutions aligned with customer needs and expectations are keys to success.Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.<h2>Responsibilities/Expectations:</h2><ul> <li>Supports analysis and implementation of configuration solutions, process improvement initiatives and standard methodologies to achieve strategic and operational objectives</li> <li>Participates in implementation and ongoing support of new Workday functionality, processes and tools to continually optimize HR business processes</li> <li>Creates and completes support tickets in partnership with senior level consultants, HR COEs and internal and external customers</li> <li>Collaborates with others to advise leadership and HR teams to continuously evaluate and use Workday and other technology capabilities to enhance investment</li> <li>May serve as backup for Workday functional workstreams</li> <li>Provides ad hoc query and data integrity support</li> <li>Other duties as assigned</li> </ul><h2>Education/Years of Experience:</h2><ul> <li>Required: Bachelor’s degree in Information Technology/Systems, Computer Science, Systems &amp; Network Administration, Human Resources, Business, or related; a minimum two (2) years’ in HR Systems or related experience</li> <li>Preferred: Master's degree in Information Technology/Systems, Computer Science, Systems &amp; Network Administration, Human Resources, Business, or related; a minimum four (4) years’ in HR Systems or related experience</li> </ul><h2>Other Requirements:</h2><ul> <li>Experience working in small-to-medium teams and collaborating with internal customers to achieve project goals, complete projects and contribute to a team environment</li> <li>Ability to work creatively and analytically in developing system solutions to meet business needs</li> <li>Demonstrates project mentality with ability to set, manage and meet expectations and timelines</li> <li>Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority</li> <li>Works with others collaboratively; encourages teamwork to meet common goals</li> <li>Advanced proficiency with Microsoft Office suite</li> <li>Committed to maintaining strict confidentiality to protect sensitive information</li> <li>Preferred: General Workday experience, preferably among multiple modules: Payroll and Core HCM, Absence, Time Tracking, Compensation, Benefits, Security, and/or Reporting</li> </ul><h2>About Tulsa:</h2>Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on <a href="https://www.cnn.com/travel/article/where-to-travel-best-destinations-2022/index.html" target="_blank">CNN Travel's best destinations to visit in 2022!</a>Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out <a href="https://visittulsa.com/" target="_blank">visittulsa.com</a> to learn more!Why Choose Williams?We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!<ul> <li>Competitive compensation</li> <li>Annual incentive program</li> <li>Hybrid work model - one work from home day each week for most office-based roles</li> <li>Flexible work schedule for most field-based roles</li> <li>401(k) with company matching contribution and a fixed annual company contribution</li> <li>Comprehensive medical, dental, and vision benefits</li> <li>Generous company-paid life insurance and disability benefits</li> <li>A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account</li> <li>Healthcare and Dependent Care Flexible Spending Accounts</li> <li>Paid time off, including floating and company holidays</li> <li>Wellness Program with annual rewards</li> <li>Employee stock purchase plan</li> <li>Robust employee learning and development</li> <li>High internal mobility (we promote from within)</li> <li>Parental leave (we provide up to 6 weeks for each parent)</li> <li>Fertility coverage and adoption benefits</li> <li>Domestic partner benefits</li> <li>Educational reimbursement</li> <li>Non-profit donation matching contributions and time off to volunteer</li> <li>Employee resource groups</li> <li>Employee assistance programs</li> <li>Technology to make our work more productive and collaborative</li> <li>Regular employee engagement surveys and feedback processes</li> </ul>Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.For more information, please visit <a href="https://www.williams.com/careers/total-rewards/" target="_blank">https://www.williams.com/careers/total-rewards/</a>.<h2>Education Requirements:</h2>Skill Requirements:Competency Requirements:

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