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<blockquote> COMPANY OVERVIEW </blockquote> SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. <blockquote> JOB SUMMARY </blockquote> We are seeking a visionary Director of Technology Operations to lead our IT infrastructure, cloud, and operations team. This role is responsible for the oversight of core IT functions, while driving modernization through cloud transformation, automation, DevOps, and Site Reliability Engineering (SRE) practices. The ideal candidate will be proactive, strategic, and technically strong, focused on delivering operational excellence while preparing the organization for future technological advancements. Key duties and responsibilities: <ol> <li> Infrastructure Management &amp; Optimization: <ul> <li>Lead the IT infrastructure team, ensuring high availability, scalability, and performance across data centers, networks, and on-premises environments.</li> <li>Optimize existing infrastructure while driving cost efficiency and innovation through automation and modern tools.</li> </ul> </li> <li> Cloud Strategy &amp; Execution: <ul> <li>Spearhead the organization’s cloud-first strategy, including the migration of legacy systems to cloud platforms such as AWS, Azure, or Google Cloud.</li> <li>Ensure seamless integration between on-premises and cloud systems, implementing best practices for multi-cloud and hybrid environments.</li> </ul> </li> <li> Automation &amp; DevOps Implementation: <ul> <li>Lead the adoption of DevOps practices across the technology organization, fostering a culture of continuous integration, delivery, and deployment.</li> <li>Champion automation across infrastructure, operations, and application pipelines to improve efficiency and reduce manual tasks.</li> </ul> </li> <li> Site Reliability Engineering (SRE): <ul> <li>Establish and lead the SRE function, focusing on building scalable and reliable systems, improving observability, and enhancing incident response capabilities.</li> <li>Collaborate with development and product teams to ensure applications are resilient, performant, and aligned with customer needs.</li> </ul> </li> <li> Security &amp; Compliance: <ul> <li>Oversee the implementation of robust security protocols and compliance measures across the infrastructure, ensuring adherence to industry regulations and best practices.</li> <li>Collaborate with security teams to integrate security into the DevOps pipeline (DevSecOps).</li> </ul> </li> <li> Proactive Problem Solving &amp; Innovation: <ul> <li>Develop a proactive, solution-oriented culture, identifying potential infrastructure issues before they arise and addressing root causes quickly and effectively.</li> <li>Stay ahead of emerging technology trends, recommending innovative solutions that align with business objectives and enhance operational capabilities.</li> </ul> </li> <li> Team Leadership &amp; Development: <ul> <li>Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence, curiosity, and innovation.</li> <li>Build strong cross-functional relationships with engineering, product, and business teams to ensure alignment on operational and strategic goals.</li> </ul> </li> <li> Vendor Management &amp; Budgeting: <ul> <li>Manage vendor relationships, contracts, and negotiations to ensure the best value and service.</li> <li>Develop and manage the operations budget, balancing operational costs with strategic investments in new technologies.</li> </ul> </li> </ol> <blockquote> KEY SKILLS AND QUALIFICATIONS </blockquote> <ul> <li>Bachelor’s degree in computer science, Information Technology, or related field (Master’s preferred).</li> <li>10+ years of experience in IT operations, infrastructure, and cloud technologies.</li> <li>Proven leadership in cloud platforms (AWS, Azure, Google Cloud) and a strong understanding of cloud-native architectures.</li> <li>Hands-on experience with automation tools (Terraform, Ansible, etc.), CI/CD pipelines, and containerization (Docker, Kubernetes).</li> <li>Deep knowledge of DevOps, SRE, and ITIL frameworks, with a strong track record of implementing these practices in high-growth environments.</li> <li>Strong problem-solving skills with a focus on root cause analysis and long-term solution implementation.</li> <li>Excellent communication and leadership skills, with the ability to influence and inspire teams.</li> <li>Experience managing complex budgets and optimizing operational costs.</li> </ul> <blockquote> WORKING CONDITIONS </blockquote> <ul> <li>This position will report to an office and will be part of a larger team atmosphere.</li> <li>Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.</li> <li>Business casual working environment</li> </ul> <blockquote> PHYSICAL REQUIREMENTS </blockquote> <ul> <li>Be able to sit for long periods of time without problem</li> <li>Extensive use of fingers and hands for typing</li> <li>Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time</li> <li>If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.</li> </ul> CLASSIFICATION*: Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: 10% travel to other office locations DIRECT REPORTS: Sr Systems Support Engineer, IT Operations Analyst, Sr Systems Administrator, Desktop Support Tech II, Linux Systems Administrator Note: The responsibilities and qualifications outlined above are representative, but not all-inclusive, and additional responsibilities and qualifications may be assigned based on business needs. Attention All Third-Party Agencies, Headhunters, and Recruiters SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact <a href="#">Katie.Halstead@SageNet.com</a> for any questions.

Sagenet

Director, Technology Operations

<h2>Job Details</h2> Level Management Job Location Community Care College - Tulsa, OK Position Type Full Time Education Level 4 Year Degree Job Category Human Resources <h2>Description</h2> Community HigherEd is currently seeking a Human Resources Director for our three college campuses (Community Care College, Clary Sage College, and Oklahoma Technical College) to plan, lead, and coordinate the HR department's activities, policies, and staff. They are responsible for ensuring that the organization's mission and talent strategy are implemented and that legal compliance is maintained. This is a senior leadership position that requires a minimum Bachelor’s Degree from an accredited institution with a background in Human Resources, risk management, benefits, servant leadership, and public speaking, with the ability to identify culturally aligned talent. Must be confident in the ability to process terminations, conduct, and performance issues when necessary. Ability to advise, train, and support newly hired and existing managers. The HR Director must possess the following: <ul> <li>Proven ability to hire and retain top talent</li> <li>Proven coaching and development skills, including demonstrated ability to support, advise others</li> <li>Working knowledge of all staff, faculty, and executive positions in the Organization</li> <li>Highly developed interpersonal skills</li> <li>Excellent time management skills and organizational skills</li> <li>Excellent presentation, public speaking, written and verbal communication skills</li> <li>Energy, creativity, initiative, and entrepreneurial zeal</li> <li>Resilience, resourcefulness, and enthusiasm</li> <li>Demonstrated commitment to diversity and dedication to excellence </li> <li>Ability to model the CARES philosophy and core values with courage, teamwork, perseverance, and vision</li> </ul> Full-time, Monday through Friday days, with great benefits! Duties/Responsibilities: <ul> <li>Retain working knowledge of every position and their responsibilities for all three campuses</li> <li>Knowledge of organizational structure, workflow, and operating procedures</li> <li>Research, development, and implementation of company policies, manuals, employment forms </li> <li>Oversee advertising, recruitment, interviewing, vetting, and decision-making process to identify culturally aligned talent</li> <li>Conduct, manage and process terminations, suspensions, probations, furloughs, or layoffs when needed</li> <li>Investigate, document, and take action when needed for any harassment, whistleblower, or other such complaints or policy violations</li> <li>Provide counsel, advice, and support to all company employees</li> <li>Assist managers with addressing employee or departmental conflict, behavior, or performance challenges</li> <li>Conduct and track employee satisfaction surveys, polls, and exit interviews</li> <li>Provide incentives and recommend solutions for enhancing employee satisfaction</li> <li>Conduct employee evaluations and peer reviews expediently and as needed</li> <li>Knowledge of community support services</li> <li>Take action when potential liability situations are not resolved by managers</li> <li>Develop, train, and conduct leadership in-services for managers</li> <li>Work with senior executives on strategies to achieve company objectives and goals</li> <li>Oversee and ensure all introductory and annual evaluations are updated, conducted, and documented appropriately, assist with training managers on conducting appropriate evaluation appraisals to ensure consistency</li> <li>Assist, advise, and review employee corrective actions</li> <li>Recommend and approve compensation recommendations and other job-related negotiations</li> <li>Manage Paycom HR data system</li> <li>Oversee open enrollment, recommend and manage all employee benefits, work with Broker, HUB Int.</li> <li>Work with facilities manager, maintenance, and security for various issues, safety, and or other situations</li> <li>Develop procedures and assist in implementing emergency response efforts, maintain ER manual</li> <li>Supervise HR personnel, and surrogate supervisor in other departments as needed, in the absence of campus executives</li> <li>Provide employee assistance opportunities when necessary </li> <li>Ensure sound judgment and ethical practices are being observed by all employees in accordance with the company’s core values and mission </li> </ul> Compliance <ul> <li>Design, develop, update, and enforce the following manuals: Employee Manual, Maintenance, OSHA OTC, OSHA, CCC/CSC, Automotive, Welding, First Aid, Emergency Response, Tornado/Fire, Employee Drug Testing, and Student Drug Testing</li> <li>Analyze, revise, manage, and implement employee policies and procedures</li> <li>Manage employee file compliance documentation, including, ACCSC, OBPVS, State Board, CAAHEP, DOE, and other accrediting bodies</li> <li>Research and compile required legal documents, serving as company representative for employee court and or appeal cases with agencies such as EEOC, OESC, DOL</li> <li>Manage OSHA, Workers Comp, accidents, incidents, FMLA</li> <li>Provide, recommend, and retain proof of mandated continuing education opportunities for employees</li> <li>Develop, retain, and enforce compliance-related security report policies, crime statistics, qualifications, licensures, and credentials, in compliance with all regulatory accrediting bodies</li> <li>Ensure ADA compliance</li> <li>Institutional Effectiveness Compliance as it pertains to employee demographics</li> <li>Investigate all Title IX allegations, working with Title IX Coordinator</li> </ul> Public Relations <ul> <li>Represent the campus at professional meetings, conferences, functions, etc...</li> <li>Ensure all vendors, guests, applicants, VIPs, etc.. who visit the campus and or HR are treated with the utmost courtesy and professionalism at all times</li> <li>Retain a professional presence on LinkedIn</li> <li>Monitor Glassdoor, Indeed, and other recruitment sites, always respond to any negative comments on behalf of the company.</li> <li>Strive for best places to work initiatives and above 90 percent employee satisfaction reviews</li> <li>Always maintain an open-door policy</li> <li>Promote and set the example as a brand ambassador</li> <li>Create an environment of Excellence in Customer Service with a focus on Servant Leadership toward students/faculty/staff and guests</li> </ul> Benefits: <ul> <li>Health, Dental, Vision, Life Insurance</li> <li>Generous paid time off policy</li> <li>Paid holidays, Birthday, Bereavement, and Volunteer Day</li> <li>Internal Educational Assistance Program</li> <li>Professional Development</li> <li>401k retirement plan and 4% match</li> <li>Free monthly student services at Clary Sage College and Community Care College</li> </ul> Who We Are: Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College. Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success. <h2>Qualifications</h2> Required Skills/Abilities: <ul> <li>Proven ability to hire and retain top talent</li> <li>Proven coaching and development skills, including demonstrated ability to support, advise others</li> <li>Working knowledge of all staff, faculty, and executive positions in the Organization</li> <li>Highly developed interpersonal skills</li> <li>Excellent time management skills and organizational skills</li> <li>Excellent presentation, public speaking, written and verbal communication skills</li> <li>Energy, creativity, initiative, and entrepreneurial zeal</li> <li>Resilience, resourcefulness, and enthusiasm</li> <li>Demonstrated commitment to diversity and dedication to excellence </li> <li>Ability to model the CARES philosophy and core values with courage, teamwork, perseverance, and vision</li> <li>Proficient with Google Workspace, Microsoft Office Suite, and related software.</li> <li>Proficiency with, or the ability to quickly learn, the organization’s HRIS and talent management system; experience with Paycom is desirable.</li> </ul> Education and Experience: <ul> <li>Bachelor’s Degree from an accredited institution required </li> <li>The ideal candidate will have 3-5 years experience in a managerial HR position</li> <li>Be well-versed in the laws and regulations related to the hiring and firing of employees</li> <li>A background in Human Resources, risk management, benefits, servant leadership, and public speaking, with the ability to identify culturally aligned talent </li> </ul> Physical Requirements: <ul> <li>Prolonged periods of sitting at a desk and working on a computer and phone.</li> <li>Must be able to lift 20 pounds at times, such as file boxes. </li> <li>Must be able to access and navigate each department at the organization’s facilities, including traveling between local campuses with a personal vehicle.</li> </ul>

Community Care College

Human Resources Director

Airtable is seeking an AR Manager. In this role, you will manage the Billings and Collections team, related processes and functions, partnering closely with Revenue Operations and Revenue Accounting teams to drive efficiency and scalability. This role will require both the ability to think strategically about long term scalability and growth while being able to execute tactically. You will partner with key stakeholders to identify changes to business processes and opportunities for automation and process enhancement. You will routinely engage with Finance leadership to inform on key metrics and drive change to improve the billing process and cash conversion. You will lead a highly motivated team to achieve and surpass billings and collections targets while also solutioning for opportunities to further automate. Key success in this role will be your ability to motivate team members, engage with customers, manage escalations, and serve as a thought partner to cross functional stakeholders while scaling with the business needs. <h1>What you'll do</h1> <ul> <li>Oversee and manage day-to-day billings/collections operations and manage escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company</li> <li>Implement framework and administer policies to improve the accounts receivable function</li> <li>Support monthly accounting close cycles and ensure internal and external reporting deadlines are met; includes real-time analysis and review, as well as supporting close and financial reporting reviews following close</li> <li>Own the Bad Debt Analysis, Cash Forecasting, and other AR Driven responsibilities</li> <li>Analyze billings/collections data to identify trends and opportunities to inform data-driven decisions and initiatives</li> <li>Establish factoring policies and procedures that include research and analyses in order to make recommendations to the revenue recognition team.</li> <li>Implement accounts receivable automation projects to promote efficiencies and reduce manual transactions</li> <li>Maintain, track, and report Billings/Collections scoreboard statistics and KPI metrics</li> <li>Provide thought leadership to drive end to end accounts receivable initiatives and enhancements </li> <li>Represent the interests of Billings/Collections in cross functional projects</li> <li>Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment.</li> <li>Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.</li> <li>Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.</li> <li>Build a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee retention and development</li> <li>Manage off-shore team to drive industry standard success and efficiency </li> <li>Perform backup functions for accounts receivable daily responsibilities and tasks</li> <li>Support internal and external audits </li> <li>Collaborate with cross-functional partners in a Slack-heavy communication ecosystem</li> <li>Partner with FP&amp;A to develop and communicate billings/collections targets and forecast cash collections accurately</li> <li>Partner with key personnel on new business initiatives to ensure invoicing and receivables management procedures are met within established parameters</li> </ul> <h1>Who you are</h1> <ul> <li>Minimum of 7+ years of Accounting/Billings/Collections experience, experience in high-growth enterprise SaaS or technology public companies is a plus</li> <li>Knowledge and experience with financial system applications such as Workday, Salesforce, Slack and strong Excel, Google Sheet/Slide, or PowerPoint skills </li> <li>Strong communication skills and the ability to understand and articulate existing challenges and obtain buy-in from stakeholders to drive towards a solution</li> </ul> Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing" target="_blank">EEO rights as an applicant</a>. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank">Life at Airtable</a>. For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is: $128,000—$181,300 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://drive.google.com/file/d/1fKEf0G59m8RT2ZaOJyxoqQ3kW3oUaxhZ/view" target="_blank">here</a>.

Airtable

Head of Revenue

<h2>About the team</h2>Zillow Group, Inc. is reimagining real estate to make it easier to unlock life’s next chapter. As the most visited real estate website in the United States, Zillow and its affiliates help high-intent movers find and win their home through digital solutions, first class partners and easier buying, selling, financing and renting experiences. The FP&amp;A (financial planning &amp; analysis) team is on the front line of Zillow Group’s highest priority critical initiatives and works on some of the company’s most visible projects. This role not only offers excellent exposure but also the chance to collaborate with different groups across our company. Join a dynamic team that helps drive the company towards its goals, with an abundance of growth opportunities along the way.<h2>About the role</h2>Zillow Group is looking for an experienced Finance Manager to join the Corporate Financial Planning and Analysis team! In this role you’ll build and drive financial insight, rigor, and efficiency on our growing FP&amp;A team; partnering with senior leadership within marketing, communications, and shared services. This highly visible role requires an engaging, proactive, and analytical candidate with a proven track record of fostering relationships across functions and levels, allowing for the opportunity to influence business leaders on a regular basis.<h2>You Will Get To:</h2><ul> <li>Partner closely with business team members and senior leaders to ensure we are making the right decisions today for sustainable, thoughtful, and efficient growth.</li> <li>Build and maintain processes to analyze business results and trends; provide analytical support and relevant insight to senior leadership.</li> <li>Drive the monthly expense forecasting and annual operating plan processes for supported teams; ensuring alignment of these groups across the varying needs of the businesses they support is critical.</li> <li>Own headcount planning and management for each supported team within our Anaplan planning tool.</li> <li>Prepare financial analyses to support critical initiatives, investment and cost reduction opportunities.</li> <li>Deliver insights based on operational metrics such as return on investment, ROAS and website traffic.</li> <li>Deliver insights based on operational input metrics such as gearing ratios, return on investment, and other operational key performance indicators.</li> <li>Identify and lead initiatives to continuously improve, automate, and scale forecasting and reporting tools, processes, and methodologies.</li> <li>Facilitate strategic decision making through positive relationships with internal business partners. Continuously identify and recommend areas to improve efficiency to leadership and peers</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $97,800.00 - $156,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor’s degree in Finance, Accounting, Economics or related field</li> <li>5-7 years of experience in financial analysis, preferably in an role supporting marketing</li> <li>Expert in Microsoft Excel with strong analytical and quantitative skills and extensive experience building sophisticated financial models</li> <li>Experience with SQL and Tableau</li> <li>Ability to cultivate relationships, earn trust, and build rapport with business partners</li> <li>Excellent written and interpersonal communication skills with the ability to communicate complex financial information to non-financial collaborators</li> <li>Knowledge of GAAP to incorporate accounting treatment into forecast projections and financial results</li> <li>A self-starter, who is able to think quickly and react to a changing business environment</li> <li>Ability to work in a fast-paced environment to meet daily, weekly, and monthly deadlines</li> <li>Intensely curious; always peeling back the next layer of the onion to reveal the underlying truths</li> </ul><h2>Preferred, but not required</h2><ul> <li>Additional desired software and technical experience including Anaplan &amp; Workday</li> <li>Public company experience</li> <li>Master's degree in finance, Accounting, Economics, or related field.</li> <li>Knowledge of marketing metrics and key performance indicators</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Finance Manager

<h2>Job Description</h2> Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're looking for a successful Mid Market Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Mid Market account base, and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: <ul> <li>Directly drive top-line revenue growth through the acquisition of new Mid Market customers and developing strategies to penetrate top tier accounts.</li> <li>Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.</li> <li>Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.</li> </ul> <ul><li>Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.</li></ul> <ul> <li>Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.</li> <li>Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.</li> <li>Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.</li> <li>Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.</li> <li>Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.</li> <li>Negotiate and close complex deals, leveraging a consultative approach, utilizing exceptional communication skills to present compelling business cases and value propositions.</li> </ul> What You Bring to the Role: <ul> <li>BA/BS degree or equivalent experience required.</li> <li>A Minimum of 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.</li> <li>Strong, consistent track record of achieving targets &amp; quota achievement in 2 of the last 3 years; President’s club membership is a plus.</li> <li>Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.</li> <li>Experience in managing customer relationships with organizations across a range of revenue scales.</li> <li>History of sales success with VP and C-level executives in Mid Market accounts.</li> <li>Outstanding presentation, negotiation, and closing skills.</li> <li>Experience creating and leveraging territory and account plans.</li> <li>An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.</li> <li>Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.</li> <li>Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.</li> <li>Ability to travel to customer locations. </li> </ul> Where We Work: Fully Flexible In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. #Remote #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $198,000.00-$298,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Mid-Market Account Executive

<h2>Overview</h2> Locations: US Remote, United States of America Director, SaaS Sales- Capital One Software (Remote) Who we are: Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Director, Sales, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. Who we are searching for: If you have a passion for Enterprise software sales, breaking new ground, generating revenue, and leading high performing teams; bring your experience to help build and lead a new division for Capital One! We are seeking a dynamic and results-driven Director of Sales to lead and manage our sales efforts on the East Coast. As the Director of Sales, you will be responsible for driving revenue growth by overseeing a team of high-performing individual contributors, developing and executing strategic sales plans, and building strong relationships with key customers and partners. This role requires a seasoned sales leader with a strong understanding of the cloud data management landscape, exceptional leadership skills, and a proven track record of exceeding sales targets in a fast-paced, competitive enterprise sales environment. <h2>Key Responsibilities:</h2> <ul> <li>Sales Leadership:Lead, mentor, and manage a team of individual contributors to achieve and exceed sales quotas. Provide coaching, training, and performance feedback to develop the team’s skills and ensure high levels of productivity.</li> <li>Talent Acquisition and Development:Hire, develop, and retain a world-class sales force. Ensure that the sales team is composed of top talent, equipped with the necessary tools and knowledge to succeed, and motivated to deliver outstanding results. </li> <li>Revenue Growth:Drive revenue growth through new customer acquisition and expansion of existing accounts. Collaborate with marketing, product, operations, and customer success teams to maximize sales opportunities.</li> <li>Customer Relationships:Build and maintain strong relationships with key customers, partners, and stakeholders in the East Coast market. Understand customer needs, provide solutions, and ensure high levels of customer satisfaction.</li> <li>Market Expansion:Identify and pursue new market opportunities within the East Coast market. Work with cross-functional teams to develop go-to-market strategies for new product launches or market segments.</li> <li>Compliance:Ensure the sales team adheres to company policies, procedures, and industry regulations.</li> </ul> Basic Qualifications: <ul> <li>Bachelor’s Degree</li> <li>At least 7 years of experience in enterprise software sales </li> <li>At least 3 years of experience is a sales leadership role</li> <li>At least 5 years of experience in business development using a CRM Software</li> <li>At least 3 years of experience with people management </li> <li>At least 5 years of experience prospecting new business</li> </ul> Preferred Qualifications: <ul> <li>MBA or Master's Degree in Engineering or Business Law</li> <li>10+ years of experience in enterprise software sales</li> <li>Strong problem-solving skills</li> <li>Demonstrated ability to make data-driven decisions</li> <li>Strong written and oral communication skills</li> <li>Demonstrated ability to build and scale sales teams in new markets</li> <li>Experience in Cloud Data Management, Cloud Economics, or Cloud Financial Management solutions</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $225,000 - $225,000 for Director, SaaS Sales Executive Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Director, SaaS Sales- Capital One Software (Remote)

Habitat for Humanity International (HFHI) is seeking a talented professional to fill the position of the Global Foundations, Organizations &amp; Institutions (GFOI) Administrator and Project Support. This person will provide project, event, and administrative support to the GFOI leadership. This self-starter will use their experience and interpersonal skills to collaborate and negotiate with all levels of the organization regarding various GFOI projects. This person will report to GFOI VP. This is a part-time position (30 hours) that may be based remotely or hybrid near Atlanta, GA and requires up to 5% travel. Responsibilities: *50% - Proactively assist with projects and special assignments, such as GFOI roadmap/ strategy, FOI donor strategies e.g. UNHCR. *Work with GFOI LT and GFOI Team to develop a 3-year GFOI Framework. *Work with VP on development of specific donor frameworks (e.g. UNHCR, For Profits etc. *Support design and review of presentations in ppt and other formats for key meetings e.g. OLT, SMG, AOs. *30% - Provide administrative support, manage VP calendar, VP expenses, support in GFOI retreats and other key GFOI meetings. Maintain accurate records in CRM system on behalf of VP-GFOI. *20% - Support VP-GFOI – Be flexible to take on last minute projects and tasks as needed. Requirements: *Bachelor’s degree or equivalent combination of education and experience. *2+ years of relevant experience. *This proactive self-starter must be flexible, collaborative, and able to multitask in a fast paced environment. Must have strong organizational skills and extremely high attention to detail. Must maintain confidentiality of sensitive issues and be a problem solver. *Outstanding people skills and high emotional intelligence in order to proactively anticipate departmental needs and interact with all levels of the organization and external customers. *Ability to work autonomously within established procedures and practices. *Must have excellent written and verbal communications skills. The person in this role must be able to articulate clear information to wide range of people. Communications with staff in regional and field offices from areas both within and outside the US will be included in this role. *Proficiency with Microsoft Office Word, Excel, Outlook and PowerPoint required. *Ability to multi-task and prioritize is important. Must be able to execute tasks within defined timelines. *Active support of HFHI Values: -Humility – We are part of something bigger than ourselves -Courage – We do what’s right, even when it is difficult or unpopular -Accountability – We take personal responsibility for Habitat’s mission -Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct. Preferred: *High level of Habitat knowledge. *Experience with CRMs. The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $18.47-$23.73 per hour. #LI-DNP

Terwilliger Centre for Innovation in Shelter

Project Support Administrator (Part-time)

About Pinterest: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our <a href="https://www.pinterestcareers.com/our-life/pinflex/" target="_blank">PinFlex</a> landing page to learn more. The Business Development team at Pinterest is responsible for developing partner strategy, as well as sourcing, evaluating, executing and managing partnerships that are a critical lever for growth and progress of the company against key strategic initiatives. The team works closely with senior leadership, product, marketing, legal and revenue teams to deliver these partnerships. The Business Development Lead for Measurement Partnerships source and evaluate new partnerships and manage existing strategic partnerships with measurement partners that help prove advertising performance for Pinterest. This position will report to the Director of BD for Advertising and Measurement Partnerships. What you’ll do: <ul> <li>Lead partner strategy for Measurement and Targeting partnerships, including helping the company understand the industry landscape to identify opportunities</li> <li>Actively monitor, synthesize, inform, and action off industry trends (including privacy and regulatory) and opportunities in service of proving ad performance on Pinterest</li> <li>Lead the process of identifying partnerships to pursue, including building the business case through strategic/financial analysis and due diligence </li> <li>Negotiate complex deals </li> <li>Build relationships with leaders at emerging and established companies </li> <li>Coordinate deal execution and partner management across relevant teams including product, engineering, legal, marketing and sales </li> </ul> What we’re looking for: <ul> <li>You have a Bachelor’s Degree or equivalent practical experience and 6+ years of work experience in business development with demonstrated experience in online measurement partnerships </li> <li>You are strategic, driven, and analytical with a passion for the online advertising industry and technology</li> <li>You are comfortable navigating the evolving privacy and regulatory landscape and understand the implications to Pinterest and the measurement ecosystem broadly</li> <li>You are experienced in performing broad quantitative analysis and negotiating complex deals</li> <li>You have experience and knowledge of the online advertising industry and measurement partner ecosystem </li> <li>You have the ability to work effectively with cross-functional senior executives in a rapidly changing environment </li> </ul> Relocation Statement: <ul> <li>This position is not eligible for relocation assistance. Visit our <a href="https://www.pinterestcareers.com/pinflex/" target="_blank">PinFlex</a> page to learn more about our working model.</li> </ul> In-Office Requirement Statement: <ul> <li>We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.</li> <li>This role will need to be in the office for in-person collaboration 1-2 times per half, and therefore can be situated anywhere in the country. </li> </ul> #LI-REMOTE #LI-KR1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found <a href="https://www.pinterestcareers.com/pinterest-life/" target="_blank">here</a>. US based applicants only $116,450—$240,000 USD Our Commitment to Diversity: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify <a href="#">accessibility@pinterest.com</a> for support.

Pinterest

Business Development, Ad Measurement

Who are we? AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion. AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global &amp; Market Expansion. Supporting those strategies are 18,000 colleagues at more than 150 operating locations and a global network of sales, service and support location in 30 countries around the world. At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner. We also are sensitive to the needs of our communities, and, as a company, support programs that help those communities meet their health, education and social needs. AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&amp;P 500. url: <a href="http://www.ametek.com" target="_blank">www.ametek.com</a> Position Summary The Customer Service Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction. Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries. Essential Duties &amp; Responsibilites <ul> <li>Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.</li> <li>Grow customer relationships with our key customers by customer visits with Sales, regular phone contact and check ins. </li> <li>Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.</li> <li>Maintain files for quotations, orders, contracts and documents for assigned customers.</li> <li>Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.</li> <li>Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.</li> <li>Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.</li> <li>Must have solid understanding of repair operations and associated work flow.</li> <li>Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.</li> <li>Build relationships and support outside Sales personnel to ensure awareness of and alignment with AMETEK repair center goals and customer needs.</li> <li>Ensure compliance to US Export Regulations.</li> <li>Review and negotiate contract Terms and Conditions for the Customer Service and Sales Team.</li> <li>Performs other related duties as assigned by different departments of the company.</li> <li>Assimilate technical knowledge of products and processes.</li> <li>Observes all safety and security procedures. </li> <li>Uses equipment and materials properly.</li> <li>Reports potentially unsafe conditions.</li> <li>Other duties as assigned.</li> </ul> Education <ul> <li>College Degree or comparable work experience ​​​​​​​Experience </li> <li>Minimum 5 years as a Customer Service Representative in the Aviation or manufacturing Industry. </li> <li>Experience the General Aviation Market is preferred</li> <li>Must understand the process flow for fabricated and purchased parts. </li> <li>Must thoroughly understand Engineering and Manufacturing Bills of Material and be capable of performing requirements analysis and reconciliation of both make and buy components.</li> <li> Strong computer skills are a must, to include Excel, Word, and PowerPoint <ul> <li>Excel – ability to create pivot tables, charts, v-lookups, formulas, advanced filters etc.</li> <li>PowerPoint – layout, charts, transitions/animations, general design and layout.</li> <li>Oracle experience strongly preferred; specifically, Quantum.</li> </ul> </li> <li>Must have strong analytical skills and be versatile as well as have healthy experience of collection and analysis of complex data, both narrative and statistical. </li> <li>Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill; and the demonstrated ability to be self-directed and effectively relate to all levels of the organization.</li> <li>Experience must include negotiation and bid and cost proposal experience. </li> </ul> Preferred <ul> <li>Prior contracts experience.</li> <li>Knowledge of ERP/MRP systems. Experience with Quantum. </li> </ul> Qualifications <ul> <li>Must read, write and speak English fluently. Strong attention to detail and focus on quality and accuracy.</li> <li>Ability to read and interpret documents such as Parts Manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. </li> <li>Should have ability to work alone and also within a team.</li> <li>Ability to multi-task and in a fast paced, changing environment. </li> <li>Ability to handle stress and demonstrate strong problem solving ability.</li> <li>The candidate should be self-motivated, a quick learner, and innovative.</li> <li>Preferred:</li> <li>Strong business judgment and ethical work habits.</li> <li>Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.</li> <li>Strong attention to detail and focus on quality and accuracy.</li> <li>Customer focused and results oriented. </li> <li>Looks for ways to continuously improve and promote quality.</li> <li>Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment.</li> <li>System knowledge such as Microsoft office and Quantum.</li> <li>Ability to work well under pressure, multi task and meet deadlines. </li> <li>Looking for a hands-on individual with the ability to see the big picture.</li> </ul> ​​​​​​​ Direct Reports <ul> <li>None</li> </ul> ​​​​​​​ Typical Working Conditions <ul> <li>Work will be conducted mostly indoors whether in an office type environment or in a “shop” type environment.</li> <li>Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been open to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.</li> <li>May require after hours, including weekends, availability to cover AOGs and customer schedules.</li> </ul> ​​​​​​​ Essential Physical Tasks <ul> <li>Must be performed with or without reasonable accommodation.</li> <li>The employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.</li> <li>The work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet.</li> </ul> ​​​​​​​Other <ul> <li>Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder</li> <li>Travel: 0%</li> <li>Relocation is not available for this position</li> </ul>

AMETEK

Customer Support Specialist

<h2>Job Description</h2> Customer Service and Support software is a $30+ billion market that is growing at 17%+ each year. The top 10 vendors own 50% of the Market. The CRM world is as competitive as ever, our business is looking to our Competitive Intelligence team to increasingly influence the strategic direction of the company and product. In this role, you will become enriched with deep subject matter expertise in not only our competition but also the markets we serve. This position demands a strategic mind, an inquisitive nature, and the ability to synthesize vast amounts of information into actionable insights. In addition, the role calls for tight collaboration with cross-functional teams, including Product Marketing, Product, Sales, Customer Success and Enablement, to produce insightful POVs, competitive assets, and strategic programs to drive success. This role is a hybrid of traditional roles in product analysis, strategy, product marketing, and sales support – requiring a mix of skills including: research, writing, positioning, data analysis and operational support. If you have a passion for driving broad and strategic impact to the business, driving initiatives, and working cross functionally, getting up on stage and getting our business passionate about our strong position, this role is meant for you. <h1>What you'll be doing</h1> <ul> <li>Research, monitor, and articulate the designated competitor’s business and product strategies to a diverse set of audiences.</li> <li>Support field teams with global competitive training (in partnership with Sales Enablement), scalable self-serve competitive assets (internal and external facing), as well as high touch support on sales deals and in competitive situations with customers (present to prospects and customers if needed).</li> <li>Provide prescriptive mentorship to our sales and customer success teams through 1:1 engagement to help Zendesk win, grow and retain every customer.</li> <li>Support the delivery of regular insights for company-wide briefings and department specific updates (Company all hands, Product Summits, C-staff meetings, Sales Kickoff, Sales &amp; Success Training) to deliver actionable and impactful insights and recommendations.</li> <li>Work with cross-functional teams (e.g., Product, Marketing, Sales, Finance, and Legal) to ensure competitive insights and the CI team’s POV are incorporated into decision making.</li> </ul> <h2>Basic Qualifications:</h2> <ul> <li>5-7+ years of CI, market intelligence, product, sales, and/or pre-sales experience.</li> <li>Technical proficiency and curiosity. You enjoy getting into the details with software products and understand how they fit within established and constantly evolving markets.</li> <li>Able to distill large amounts of information into compelling stories and presentations.</li> <li>Strong analytical and critical-thinking skills, with the ability to draw insights from complex data sets.</li> <li>Shown executive presence and ability to deliver compelling presentations to a wide range of audiences including executive management, sales teams, customers and partners.</li> <li>Attention to detail, including documenting analyses, results and processes to drive scale across the team.</li> <li>Ability to prioritize multiple concurrent initiatives and quickly switch focus across domain areas.</li> </ul> <h2>Preferred Qualifications:</h2> <ul> <li>Experience working in the CRM/Customer Engagement space (Customer Service, Sales Automation, Marketing Automation).</li> <li>Experience with Competitive Intelligence and have been certified through accredited providers.</li> <li>Field-facing experience working with customers in a sales or customer success capacity.</li> <li>Shown understanding of enterprise software or SaaS economics; comfortable reviewing a 10-K or S-1 to extract insights.</li> <li>Hands-on experience in performing analysis using Tableau or similar BI tools.</li> <li>Experience in market research and quantitative analysis, including building models and scenario planning.</li> </ul> Where we work: <h2>Fully Flexible:</h2> In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. <h2>#Remote</h2> #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $143,000.00-$215,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

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