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<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time   Education Level High School     Salary Range $45,000.00 - $50,000.00 Salary/year   Job Category Admin - Clerical    <h2>Description</h2>  <h1><strong> The Position</strong></h1> <p>The successful office manager/receptionist is an energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative duties and executive support-related tasks and able to work independently with little or no supervision. Well organized, flexible, and enjoys the administrative challenges of supporting an office. This role is located in our downtown Tulsa, OK office and will require a regular presence in the office five days per week.</p>  <p><strong>Responsibilities Will Include</strong></p> <ul> <li>Oversee the day-to-day operations of the office, including maintaining common areas, managing supplies, and ensuring the office is clean and well-kept</li> <li>Organize and schedule meetings and appointments for C-Suite Executives</li> <li>Expense report entry and management for C-Suite Executives</li> <li>Assistance with travel arrangements and accommodations</li> <li>Oversee visitors to the office and ensure a friendly, personal experience</li> <li>Organize and order on-site catering</li> <li>Liaise with facility management to maintain the office condition and arrange necessary repairs</li> <li>Acting on-site safety coordinator </li> <li>Assist with special projects and party planning </li> <li>Assist Executive Team with occasional out-of-office errands</li> <li>Assist Executive Team with other tasks as assigned</li> </ul>   <h2>Qualifications</h2>  <p> <strong>Required Skills and Abilities</strong></p> <ul> <li>Exceptional organizational skills with a strong ability to prioritize, manage deadlines, and successfully deliver in a fast-paced environment</li> <li>Excellent communication, interpersonal, and relationship-building skills</li> <li>Strong familiarity with key productivity tools (e.g., Microsoft Suite)</li> <li>Ability to work independently and cross functionally with different departments</li> </ul> <p><strong>Education and Experience</strong></p> <ul> <li>High School Diploma</li> </ul> <p>Global will require a pre-employment drug screening.</p>

Global Holdings

OFFICE MANAGER/RECEPTIONIST

<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time     <h2>Responsibilities</h2>  <ul> <li>Assists in the management of the contract review process.</li> <li>Responsible for interfacing with internal and external customers.</li> <li>Responsible for execution of the procedures outlined by the Manager.</li> <li>Ensures the prompt review and processing of documents for New Company Account set up.</li> <li>Assists in the organization and completion of semi-annual audits and bank audits as necessary.</li> <li>Assists in the completion of risk rating of all companies.</li> <li>Performs research and analysis of issues that are presented from internal and external sources.</li> <li>Understanding of ever-changing regulatory environment and flexibility to change processes when needed.</li> <li>Assists in the management of contract and supplemental document storage and organization.</li> <li>Assists in the maintaining of all versions of contracts and other company agreements and notices.</li> <li>This position requires the exercise of discretion and independent judgment in determining priorities and recognition of potential issues.</li> <li>Performs other duties as necessary.</li> </ul>  <h2>Qualifications</h2>  <ul> <li>A Bachelor's Degree or equivalent work experience is preferred with three to five years in a related field.</li> <li>Must be able to effectively communicate verbally and written.</li> <li>Must have attention to detail.</li> <li>Must have strong organizational skills.</li> <li>Must be familiar with various software programs.</li> </ul>

CONTRACT MANAGEMENT ANALYST

<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time    Job Category Information Technology   <h2>Description</h2>  <ul> <li><strong>Facilitate Agile Ceremonies: </strong>Lead and facilitate all agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.</li> <li><strong>Coach and Mentor Teams:</strong> Guide and coach the team on agile principles and practices to ensure they understand and follow the Scrum framework effectively.</li> <li><strong>Remove Impediments:</strong> Identify and address impediments to team progress and facilitate solutions through collaboration with other teams and stakeholders.</li> <li><strong>Promote Collaboration:</strong> Foster collaboration within the team and across teams, promoting transparency, communication, and servant leadership.</li> <li><strong>Support Product Owner: </strong>Assist the product owner with backlog refinement and prioritization, ensuring the team is always working on the highest priority items.</li> <li><strong>Monitor Metrics: </strong>Track and communicate team metrics and progress to stakeholders, using data to drive decision-making and continuous improvement.</li> <li><strong>Continuous Improvement:</strong> Promote a culture of continuous improvement through regular retrospectives and by identifying opportunities to increase efficiency and effectiveness.</li> <li> <strong>Facilitate Decision Making:</strong> Help the team make decisions that maximize value and minimize risk, foster an environment of trust and empowerment. </li> </ul>  <h2>Qualifications</h2>  <ul> <li><strong>Experience: </strong>5+ years of experience as a Scrum master in a software development environment, with a deep understanding of agile methodologies.</li> <li><strong>Certification: </strong>Certified Scrum Master (CSM) or equivalent certification is required. Additional certifications such as Certified Scrum Professional (CSP) or Agile Certified Practitioner (PMI-ACP) are a plus.</li> <li><strong>Leadership Skills:</strong> Strong leadership and facilitation skills with the ability to lead and influence teams without direct authority through leading by example and serving.</li> <li><strong>Problem-Solving: </strong>Excellent problem-solving and conflict-resolution abilities, with a proactive and solution-oriented mindset.</li> <li><strong>Communication:</strong> Exceptional interpersonal and communication skills, both written and verbal, with the ability to effectively communicate with technical and non-technical stakeholders.</li> <li><strong>Adaptability:</strong> Flexibility and adaptability in a fast-paced and changing environment, with a passion for continuous learning and improvement.</li> <li><strong>Technical Knowledge:</strong> Familiarity with modern software development practices and tools is preferred.</li> </ul>

SCRUM MASTER

<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time   Education Level 4 Year Degree     <h2>Description</h2>  <p>RESPONSIBILITIES</p> <ul> <li>Design, develop, test, debug, and document software applications, including batch scripts, system integrations, web applications, and multi-platform, distributed systems. Ensure comprehensive documentation and configuration management.</li> <li>Lead software development projects, guiding a team of two or more developers. Establish best practices based on industry standards and conduct code reviews to ensure adherence to these practices.</li> <li>Collaborate with the Solution Architect to define project architecture and design. Provide technical leadership and lead proof-of-concept activities for technology and tool evaluations.</li> <li>Manage software development tasks within the scope of the sprint, ensuring proper ticket creation, tracking, and prioritization.</li> <li>Offer mentorship and technical guidance to junior developers, sharing knowledge and training team members on new technologies and development methodologies.</li> <li>Diagnose and resolve application issues, conduct root cause analysis, and implement solutions to ensure application stability and reliability.</li> <li>Communicate effectively with stakeholders, providing updates on project progress, risks, and issues.</li> <li>Participate in sprint planning, ensuring appropriate allocation of resources and timely project delivery.</li> <li>Contribute to continuous improvement by identifying process enhancements and implementing best practices.</li> <li>Perform other related duties as assigned.</li> </ul>   <h2>Qualifications</h2>  <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or a related field with 10+ years of experience in software development.</li> <li>Strong expertise in SQL and C# with comprehensive knowledge of the Software Development Life Cycle (SDLC), including design, documentation, coding, testing, debugging, implementations, and maintenance.</li> <li>Experience in project leadership and code review, with the ability to interact effectively with stakeholders and team members.</li> <li>Strong organizational skills and project management experience, with the ability to manage a dynamic and changing environment.</li> <li>Customer service orientation, with a proactive approach to problem-solving and the ability to collaborate with cross functional teams.</li> </ul>

LEAD SOFTWARE DEVELOPER

<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time     <h2>Description</h2>  <p><strong>Job Summary:</strong></p> <p>A CRM Accounts Manager is a results-driven individual who will develop strong relationships with business customers, connecting with key business executives and stakeholders to handle business queries and find innovative solutions for complex problems while collaborating with CRM sales and Technology integration to provide top tier business to business service.</p>  <p><strong>Specific</strong><strong> Responsibilities May include</strong></p> <ul> <li>Implementation and oversight of software releases and process changes.</li> <li>Configuration management across multiple business accounts.</li> <li>Collaboration with executives and managers to assess and develop strategic goals for CRM Roadmap planning.</li> <li>Establish productive, professional relationships with key personnel on assigned business accounts, monitoring customer expectations and satisfaction.</li> </ul> <p><strong>Essential Duties</strong></p> <ul> <li>Identify and review trends across industry; analyzes and shares this information for growth strategies and future development</li> <li>Assist in production of supplemental training materials for use.</li> <li>Answer queries, handle escalations, and cascade messaging in a clear, concise manner, ensuring the timely and successful delivery of solutions according to customer needs and objectives.</li> <li>When necessary, launch new initiatives and projects that improve upon support-related processes to meet changing customer needs.</li> <li>Oversee day to day CRM support relationships with customers, training of new employees on team, monitoring productivity, addressing issues as they arise to ensure maximum efficiency and consistent service experiences.</li> <li>Responsible for administrative aspects including tracking customer inquiries, creating, and maintaining updated process documentation.</li> <li>Work with the technology team to ensure development requests from their customers are entered into the backlog and the priorities aligned appropriately.</li> <li>Responsible for communicating new product releases to their customers. Includes working with the customer to ensure configuration changes are also updated to support the new technology release.</li> <li>Establish and monitor metrics, leveraging customer feedback to drive continuous improvement of service practices.</li> </ul>   <h2>Qualifications</h2>  <p><strong>Competencies and Skills</strong></p> <ul> <li>Highly motivated with strong verbal and written communication skills and the ability to work well under pressure.</li> <li>Excellent listening and presentation abilities with strong problem-solving skills</li> <li>Understand usage of CRMS and the product knowledge and platform functionality to deliver focused solutions to customer needs.</li> <li>Demonstrable ability present and influence key stakeholders at all levels of an organization.</li> <li>Sets high standards of performance for self and team; assuming responsibility and accountability for successfully completing assignments or tasks.</li> <li>Adhere to all company policies, procedures, and business ethics codes.</li> </ul>  <p><strong>Knowledge Qualifications and Conditions</strong></p> <ul> <li>Availability to work weekends and/or extended hours as required.</li> <li>Position is a hybrid role some remote and in-office work hours are required.</li> <li>Minimum 3 years of relevant B2B customer service. Corporate customer service experience a plus.</li> <li>Proven track record of consistently meeting/surpassing targets and KPIs, with the capability of handling large corporate accounts.</li> <li>Able to understand and translate technical information in terms the customer can understand.</li> <li>Working knowledge of support methods and practices, problem resolution and escalation protocol</li> <li>Strong analytical skills to identify trends and patterns.</li> <li>Proven ability to juggle multiple customer requests at a time, while maintaining sharp attention to detail.</li> <li>Advantageous to have experience in both account management and establishing new business relationships.</li> </ul>

CRM ACCOUNTS MANAGER

<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time   Education Level 4 Year Degree    Job Category Project Management   <h2>Description</h2>  <p><strong>Job Summary:</strong> The Project Coordinator will support projects in all aspects. This includes coordinating resources, scheduling meetings, managing documentation, and communicating with stakeholders. The Project Coordinator will ensure that projects are delivered on time, within scope, and within budget.</p>  <p><strong>Key Responsibilities:</strong></p> <ul> <li>Assist in the planning and implementation of projects.</li> <li>Coordinate project activities, resources, equipment, and information.</li> <li>Create and maintain comprehensive project documentation, plans, and reports.</li> <li>Monitor project progress and handle any issues that arise.</li> <li>Act as the point of contact and communicate project status to all participants.</li> <li>Work with the Customer Success Director to eliminate blockers.</li> <li>Prepare and distribute project-related reports and documentation.</li> <li>Schedule and coordinate project meetings and minutes.</li> <li>Track project performance, specifically to analyze the successful completion of short and long-term goals.</li> <li>Perform risk management to minimize project risks.</li> <li>Ensure all projects adhere to frameworks and all documentation is maintained appropriately for each project.</li> <li>Manage relationships with clients and stakeholders.</li> <li>Conduct post-project evaluations and identify successful and unsuccessful project elements.</li> </ul>   <h2>Qualifications</h2>  <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in Business Administration, Project Management, or related field.</li> <li>Proven work experience as a Project Coordinator or similar role.</li> <li>Strong working knowledge of Microsoft Office and project management software (e.g., Microsoft Project, Trello, Asana).</li> <li>Excellent organizational and multitasking skills.</li> <li>Ability to work on tight deadlines.</li> <li>Strong communication and interpersonal skills.</li> <li>Detail-oriented with a focus on accuracy.</li> <li>Ability to work independently and as part of a team.</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Certification in Project Management (e.g., PMP, CAPM) is a plus.</li> <li>Experience in [specific industry relevant to your company] is preferred.</li> <li>Knowledge of risk management and quality assurance control.</li> </ul>

PROJECT COORDINATOR

<h2>Job Details</h2>    Job Location Global Holdings LLC - Tulsa, OK   Position Type Full Time   Education Level 4 Year Degree     Salary Range $80,000.00 - $90,000.00 Salary/year   Job Category Information Technology    <h2>Description</h2>  <p>Global is seeking a highly motivated, self-starter to take on the Documentation Specialist role. S/he will be primarily responsible for preparing internal and external documentation.</p>  <ul> <li>Management of document life cycle from creation to deactivation.</li> <li>Preparation of internal and external documents such as user guides and product overviews</li> <li>Monitor and follow up on assigned projects and documentation requests.</li> <li>Manage document library.</li> <li>Standardization of documentation and the processes required to create and manage the document library.</li> </ul>  <h2>Qualifications</h2>  <ul> <li>Expert knowledge of grammar, usage, punctuation.</li> <li>Self-motivated and able to work independently while balancing multiple projects, priorities, and meeting deadlines.</li> <li>Highly collaborative and able to effectively work across multiple roles and levels of the organization.</li> <li>Highly organized with strong written and verbal communication skills.</li> <li>Knowledge of Microsoft Word, Adobe Acrobat, Adobe InDesign, SharePoint, and Visio.</li> <li>Flow charts and process diagram is a plus.</li> <li>Proficient in proof reading and an attention to detail.</li> <li>Bachelor’s degree in English or related field or equivalent work experience in technical documentation preparation.</li> </ul>

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