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<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $19.00 - $28.51 Hourly Travel Percentage None Job Shift Day Job Category Sales <h2>Description</h2> SUMMARY: This is a key customer service support role that interacts between AAON Reps, Customer Service, AAON Accounting and various vendors to assure AAON handles all orders, returns and warranties in a manner that maximizes good customer service for our partners and best possible outcomes on parts warranties. Responsibilities: The following is a list of the essential duties and responsibilities that are expected of the position; however, additional duties may be assigned, as required. <ul> <li>Manages daily processing of parts orders, adjusts orders, and processes debits as needed.</li> <li>Maintains customer satisfaction by researching and investigating concerns, implementing corrective action, and communicating with customers and co-workers, as necessary.</li> <li>Filters calls to assist with freight claims, credit inquiries, tech support issues, lead times, part identification, etc.</li> <li>Prepares air freight shipping documents.</li> <li>Operates credit card machine.</li> <li>Prints packing list for shipping department.</li> <li>Solicits support from and communicates effectively with the entire sales team.</li> <li>Informs management of progress and account status to keep sales process moving.</li> <li>Communicates with vendors, reps, production, purchasing, and accounting as needed.</li> <li>Orders office supplies and clears stock orders.</li> <li>Assists with training as needed.</li> </ul> <h2>Qualifications</h2> Preferred Education and Experience: High School Diploma, 3-5 years minimum experience in a customer service organization, preferably in wholesale parts or construction. Education beyond the minimum is an added advantage for career development activities. Certificates, Licenses, Registration Requirements: License(s): Current Driver’s License Certification(s): None Other Certifications: HVAC training <ul> <li>Demonstrates technical expertise to develop credibility, loyalty, trust, and commitment.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Parts Administrator I

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Engineering <h2>Description</h2> Job Summary: Conduct experiments, test, and assemble prototypes to contribute to product development. Analyze data to support the ongoing enhancement and advancement of products. Essential Job Duties and Responsibilities: <ul> <li>Supports engineers in various tasks such as research, development, testing, and maintenance of engineering systems and equipment.</li> <li>Conducts tests, experiments, and calibration procedures on equipment and components, ensuring accuracy and reliability of results.</li> <li>Collects, records, and analyzes data from tests and experiments, providing valuable insights to engineers and project teams.</li> <li>Operates and maintains a variety of technical equipment and instruments used in engineering projects, ensuring they are in optimal working condition.</li> <li>Identifies and troubleshoots technical issues that arise during testing or operation, proposing and implementing solutions to ensure project continuity.</li> <li>Maintains accurate records, logs, and documentation of testing procedures, results, and equipment maintenance activities for future reference and analysis.</li> <li>Ensures compliance with quality standards, regulations, and procedures throughout the engineering process to meet project objectives and industry requirements.</li> <li>Collaborates closely with engineers, technicians, and other team members to achieve project goals and deadlines, contributing to a productive and cohesive work environment.</li> <li>Adheres to safety protocols and guidelines, promoting a safe working environment and minimizing risks to personnel and equipment.</li> <li>Demonstrates the ability to locate parts, diagrams, and drawings independently within the AAON database.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Two-years HVAC degree from a technical school. Minimum of 1-3 years in the HVAC industry or equivalent experience in a similar industry. EPA 608 and A2L certification required. Education or experience beyond the minimum is an added advantage for career development. Knowledge, Skills, and Abilities: <ul> <li>Demonstrates effective communication skills.</li> <li>Exhibits strong attention to detail.</li> <li>Demonstrates analytical problem-solving abilities.</li> <li>Works well in a team environment.</li> <li>Manages tasks effectively.</li> <li>Works efficiently in a fast-paced environment.</li> </ul> Work Environment: <ul> <li>Office with periodic visits to the test lab and manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift up to 50 lbs., climbing, stooping, sitting, or standing for prolonged periods.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Engineering Technician I

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Assign and track XOI calls to technical support specialist to ensure quick and satisfactory resolutions for field related calls. Process RGA including follow ups and billing. Track and report claim numbers processed daily. Essential Responsibilities/Activities: • Consistently deliver a high level of customer service to exceed customer needs. • Follow proper RGA procedures as outlined in training and feedback provided by supervisor. • Communicate clearly with customers to determine needs and find effective solutions. • Develop and implement systems and procedures to maintain positive customer relations and ensure the prompt and thorough resolution of customer inquiries, requests, and complaints. • Provide clear and concise communication when escalation is needed to warranty lead, supervisor or manager as needed. • Providing feedback on the efficiency of the RGA and XOI processes. • Ensure customer satisfaction and provide professional customer support. Other Responsibilities/Activities: • Ability to stay calm when customers are stressed or upset. • Order entry to provide support to other departments as needed. • Ability to process claims in high volume times. • Comfortable using computers. <h2>Qualifications</h2> Education/Experience: • High school diploma, general education degree, or equivalent. • Experience working with customer service. • HVAC industry experience helpful. Essential Mental Functions: • Strong organizational skills. • Strong customer communication and customer service orientation • Ability to execute multiple tasks simultaneously under time pressure. • Professionalism Equipment or Software Knowledge or Skills: • Microsoft Office Suite • Database software • Salesforce Essential Physical Functions: • Lift or move up to 10lbs. • Sit for up to 85 percent of work hours. Travel: Some travel is expected. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Warranty Support Specialist I

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Travel Percentage Up to 25% Job Shift Day Job Category QA - Quality Control <h2>Description</h2> Job Summary: The Quality Manager is responsible for site level Quality Management System compliance and improvement opportunities to ensure our products meet customer and engineering specifications. This role involves leading Quality Assurance initiatives, managing quality teams, and developing strategies to improve overall product quality assurance and manufacturing efficiency. The Quality Manager drives multiple cross functional teams, collaborates across departments, and works with other locations to promote and evolve the AAON quality culture. Essential Job Duties and Responsibilities: <ul> <li>Establish and maintain site level quality standards and records based on Global QMS.</li> <li>Leads and mentors the Tulsa quality assurance team, providing training, guidance, and support to ensure effective performance.</li> <li>Oversees Quality Assurance initiatives, projects, internal and external audits, and corrective actions.</li> <li>Analyzes data from a variety of sources including internal audits and inspections, quality control inspections, unit testing, field and customer feedback, and external supplier audits to identify trends and areas for improvement.</li> <li>Collaborates with production, engineering, and supply chain teams to address quality issues and implement corrective actions.</li> <li>Manages the investigation and resolution of customer complaints related to product quality. Meets with customers, vendors, and suppliers to ensure quality expectations are met.</li> <li>Travels to Suppliers and Job sites as needed.</li> <li>Stays up-to-date with industry trends, and best practices in quality management.</li> <li>Drives continuous improvement initiatives, utilizing tools such as Six Sigma, Lean, and root cause analysis.</li> <li>Participates in yearly department strategic planning sessions, monthly Quality reporting to Senior and Executive Leadership, and customer facing meetings.</li> <li>Collaborate across site locations and travel between location to ensure global implementation and compliance with the QMS.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Bachelor’s degree in Engineering, Quality Assurance or a related field, or equivalent experience required, and 6+ years’ Quality Assurance experience in a manufacturing environment. Knowledge, Skills, and Abilities: <ul> <li>Strong knowledge of quality standards (ISO, AS9100, etc.) and methodologies (Six Sigma, Lean).</li> <li>Excellent leadership and interpersonal skills, with the ability to communicate effectively across all levels of the organization.</li> <li>Proficient in quality management software and statistical analysis tools.</li> <li>Strong problem-solving skills and attention to detail.</li> </ul> Work Environment: <ul> <li>Primarily works in a professional, office environment.</li> <li>Ability to sit/stand for extended periods of time.</li> <li>Ability to ascend/descend stairs unassisted.</li> <li>Work may require periodic visits to a manufacturing facility with exposure to loud noises, seasonal hot and cold temperatures, dust, and chemical fumes.</li> <li>Ability to travel occasionally as needed.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Quality Assurance Manager

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Supply Chain <h2>Description</h2> Job Summary: Manages efficient flow of inventory from the warehouse to the production floor. Essential Responsibilities/Activities: <ul> <li>Provides the highest level of customer service to the Production team to maximize company success.</li> <li>Ensures on time and accurate delivery of parts to each Production line in a timely and organized manner.</li> <li>Hires and trains staff, communicates job expectations, and implements company policies and procedures.</li> <li>Evaluates inventory organization for most efficient space utilization. </li> <li>Provides Manufacturing with all required parts in a timely manner.</li> <li>Accurately sorts, maintains, and stages product.</li> <li>Maintains accurate inventory levels through cycle counts and/or daily checks.</li> <li>Ensures inventory is appropriately labeled and placed in the accurate bin locations.</li> <li>Completes forklift inspections daily. </li> <li>Rejects damaged goods and takes corrective action.</li> <li>Logs non-conforming product and verifies returned goods.</li> </ul> <h2>Qualifications</h2> Degree(s): None License(s): None Certification(s): AAON Forklift Certification <ul> <li>Minimum of a high school diploma or GED.</li> </ul> Essential Mental Functions: <ul> <li>Demonstrates strong leadership abilities.</li> <li>Communicates effectively in written and spoken form.</li> <li>Possesses excellent interpersonal relationship skills.</li> <li>Presents a strong, confident, and decisive personality.</li> <li>Demonstrates strong multi-tasking capabilities and excellent organizational skills.</li> <li>Works effectively in a team environment.</li> <li>Works effectively in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Lift up to 50lbs.</li> <li>Sit or stand for up to 95 percent of work hours.</li> <li>Seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Warehouse Production Leader

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $89458.00 - $121031.00 Salary Travel Percentage Up to 25% Job Shift Day Job Category Marketing <h2>Description</h2> Job Summary: The Product Manager is responsible for developing product line strategies and roadmaps which deliver profitable growth and meet market requirements. This includes managing the product throughout the product lifecycle, gathering and prioritizing customer product requirements, defining the product vision, and working closely with engineering to deliver successful products. The product manager works cross-functionally with all business departments to support the company’s overall strategy and goals. Essential Job Duties and Responsibilities: <ul> <li>Defines the product strategy and roadmap via multi-generation product/technology plans.</li> <li>Delivers business cases and product requirements with prioritized features and corresponding justification.</li> <li>Works with customers to understands product needs.</li> <li>Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.</li> <li>Understands regulatory changes and how it impacts products and strategies.</li> <li>Researches and understands the competitive landscape.</li> <li>Uses the analysis of critical factors and variables that will influence long-term success.</li> <li>Becomes an expert with respect to the products, applications, competition and the markets through use of available tools and resources.</li> <li>Develops the core positioning, value proposition and messaging for the product.</li> <li>Collaborates with engineering, supply chain and manufacturing in the product development process to ensure product requirements are met.</li> <li>Performs product training presentations to customers, builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, and responds to internal customers.</li> <li>Creates accurate and punctual reports, delivers presentations, and shares information and ideas with stakeholders.</li> <li>Establishes pricing strategy to meet revenue and profitability goals, while monitoring and adjusting tactical pricing to ensure compliance.</li> <li>Delivers a monthly sales forecast and is a critical part of a monthly SIOP process.</li> <li>Supports the development of sales tools and collateral.</li> <li>Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.</li> <li>Supports sustaining activities, such as material productivity, supplier obsolescence and shortages.</li> <li>Briefs and trains the sales force as needed.</li> <li>Keeps knowledge up to date, following technology practices and standards, and is a technical resource for others.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Bachelor’s degree required, preferably in Mechanical, Electrical or Chemical Engineering, and a minimum of 3 years’ experience as a Product Manager, or related role. Knowledge, Skills, and Abilities: <ul> <li>Deep knowledge of HVAC products.</li> <li>Strong technical knowledge and skills; understanding of mechanical equipment operation and application.</li> <li>Critical thinking skills using analytical reasoning, problem solving, and adaptability to make good strategic decisions.</li> <li>Effective communication skills, both verbally and in writing, and with good listening skills.</li> <li>Strong customer focus skills to understand customer needs and build trusting relationships.</li> <li>Knowledge of innovation strategies and demonstrated ability to deliver creative solutions.</li> </ul> Work Environment: <ul> <li>Ability to sit/stand for extended periods of time.</li> <li>Work is primarily performed in an office environment but may require periodic visits to manufacturing facilities with exposure to loud noises, seasonal hot and cold temperatures, dust, and chemical fumes.</li> <li>Ability to travel up to 15% of the time.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Product Manager I

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Engineering <h2>Description</h2> Job Summary: Creates and enters coil/mechanical drawings into an electronic system utilizing Computer Aided Design software. Essential Responsibilities/Activities: <ul> <li>Creates and revises electrical drawings for manufacturing.</li> <li>Updates drawings to meet current production requirements.</li> <li>Reads and understands technical manuals, instructions, and criteria.</li> <li>Understands in-house programs for drawing create and store.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Degree(s): None License(s): None Certification(s): CAD training <ul> <li>Applicable certification from a Technical/Vocational Training institution.</li> <li>Minimum of 1-2 years of industry experience or equivalent experience in a similar industry.</li> <li>Basic knowledge of commonly used symbols, practices, and procedures within the mechanical field is preferred.</li> </ul> Essential Mental Functions: <ul> <li>Communicates effectively in written and spoken form.</li> <li>Exhibits good decision making and problem solving abilities. </li> <li>Demonstrates strong multi-tasking capabilities.</li> <li>Works effectively in a team environment.</li> <li>Works effectively in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Lift up to 50lbs.</li> <li>Sit or stand for up to 95 percent of work hours.</li> <li>Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Electrical Drafter I

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $71622.00 - $87538.00 Salary Travel Percentage Up to 25% Job Shift Day Job Category Supply Chain <h2>Description</h2> Job Summary: Supervises and coordinates activities of workers engaged in material movement or handling, receiving, loading, unloading, transporting, stacking, order filling, shipping, and maintaining stock in a storeroom or warehouse. Review shipping or receiving orders and requests for movement of materials and products. Essential Responsibilities/Activities: <ul> <li>Provides the highest level of customer service to the Production team to maximize company success.</li> <li> Hires and trains staff, communicates job expectations, and implements company policies and procedures.</li> <li>Develops schedules and assigns work to team members to ensure efficient flow of inventory from the warehouse to the production floor. </li> <li>Reviews and approves hours worked on a reoccurring basis.</li> <li>Evaluates inventory organization for most efficient space utilization and makes recommendations to improve processes. </li> <li>Oversees the efficient sorting, maintaining, and staging of products. </li> <li>Maintains accurate inventory levels through cycle counts and/or daily checks.</li> <li>Ensures inventory is appropriately labeled and placed in the accurate bin locations.</li> <li>Ensures forklift safety inspections are completed.</li> <li>Supervises salvage of damaged or used material and that appropriate action is taken.</li> <li>Logs non-conforming product and verifies returned goods.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Minimum of a high school diploma or GED and 2 years of warehouse or storeroom experience. License(s): None Certification(s): AAON Forklift Certification Essential Mental Functions: <ul> <li>Demonstrates strong leadership abilities.</li> <li>Communicates effectively in written and spoken form.</li> <li>Possesses excellent interpersonal relationship skills.</li> <li>Presents a strong, confident, and decisive personality.</li> <li>Demonstrates strong multi-tasking capabilities and excellent organizational skills.</li> <li>Works effectively in a team environment.</li> <li>Works effectively in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Lift up to 50lbs.</li> <li>Sit or stand for up to 95 percent of work hours.</li> <li>Seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Supervisor, Warehouse

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $77789.00 - $105244.00 Salary Travel Percentage Up to 25% Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: The Mechanical Support Engineer uses engineering principles and HVAC knowledge to resolve complex technical issues escalated from other Customer Care teams, ensuring accurate and efficient customer service. Essential Job Duties and Responsibilities: <ul> <li>Advises Technical Support Specialists and Field Service Technicians in resolving technical issues.</li> <li>Analyzes and diagnoses problems, providing effective solutions to enhance service delivery.</li> <li>Communicates complex technical concepts clearly to both technical and non-technical stakeholders.</li> <li>Collaborates with cross-functional Engineering and Manufacturing teams to identify areas for improvement and implement best practices. </li> <li>Investigate high-level customer complaints to remedy the situation and/or promptly implement corrective measures as required. </li> <li>Develops and maintains documentation related to technical processes and troubleshooting procedures. </li> <li>Prepares and delivers reports of problem situations and proposed resolutions to manufacturer representatives and external customers. </li> <li>Provide post-sales engineering input and support to field modifications, national and local parts sales, and national account teams. </li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Bachelor’s degree in Engineering, or related technical field, and 2+ years’ experience in the HVAC industry. Knowledge, Skills, and Abilities: <ul> <li>Strong problem-solving skills and the ability to think critically under pressure.</li> <li>Excellent communication skills, with the ability to convey complex ideas in a clear and concise manner.</li> <li>Proficiency in Microsoft Office.</li> <li>Experience in AutoCAD and SolidEdge is preferred. </li> <li>Ability to work collaboratively in a fast-paced environment.</li> </ul> Work Environment: <ul> <li>Primarily works in a professional, office environment.</li> <li>Ability to sit/stand for extended periods of time.</li> <li>Ability to ascend/descend stairs unassisted.</li> <li>Ability to lift and carry 50+ lbs.</li> <li>Ability to travel occasionally as needed. </li> <li>Work may require periodic visits to a manufacturing facility with exposure to loud noises, seasonal hot and cold temperatures, dust, and chemical fumes.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Mechanical Support Engineer

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Resolves warranty issues for units in the field working with sales representatives and/or service technicians (internal/contractor). Essential Responsibilities/Activities: <ul> <li>Assures adequate company commitment to jobs and customer relationships.</li> <li>Coordinates with the leadership projects which require field service technician(s) (internal/contractor).</li> <li>Explains control sequences for equipment operation to assist in troubleshooting.</li> <li>Interprets wiring diagrams over the telephone to help diagnose issues in the field.</li> <li>Meets and responds to customers, sales representatives, and vendors as necessary.</li> <li>Orders replacement parts.</li> <li>Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor).</li> <li>Assesses the allowed cost to repay for authorized warranty work.</li> <li>Maintains a working knowledge of all customers and sales representatives.</li> <li>Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.</li> <li>Adheres to AAON warranty terms and conditions and provides final approval on warranty payables.</li> <li>Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.</li> <li>Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner.</li> <li>Have an on call-rotation for 24/7 coverage.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years in the HVAC industry or equivalent industry experience. Associate degree in applied science or two-year technical degree preferred. Essential Mental Functions: <ul> <li>Communicates effectively in written and spoken form.</li> <li>Excellent interpersonal relationship skills.</li> <li>Exhibits good decision-making and analytical problem-solving abilities.</li> <li>Demonstrates strong multi-tasking capabilities and organizational skills.</li> <li>Works effectively in a team environment and in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Ability to lift up to 50 1bs.</li> <li>Ability to sit or stand for up to 95 percent of work hours.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

74 Aaon Jobs