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WHO WE ARE Empowering Connections, Inspiring Possibility SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C. WHAT YOU’LL DO We are seeking a talented Business Analyst with experience in software where companies are building applications. The ideal candidates will possess excellent analytical skills, a deep understanding of business processes, the ability to see the big picture, and the capability to translate complex business needs into effective technical solutions. This role requires collaboration with stakeholders across all departments and their leaders. Major duties and responsibilities: <ul> <li> Requirements Gathering: <ul> <li>Work closely with stakeholders from every department to elicit, analyze, and document business requirements for new applications and systems.</li> <li>Conduct interviews, workshops, and surveys to gather detailed business needs.</li> </ul> </li> <li> Strategic Analysis and Vision: <ul> <li>Analyze business objectives and challenges, providing insights that align with the company's strategic goals.</li> <li>Maintain a holistic view of business processes to identify opportunities for improvement and innovation.</li> </ul> </li> <li> Process Analysis and Improvement: <ul> <li>Analyze current business processes and workflows in areas such as SAP, Salesforce, ServiceNow, Infrastructure, Security, Automation, and R&amp;D.</li> <li>Identify opportunities for simplification, automation, and optimization.</li> <li>Develop process models and documentation.</li> </ul> </li> <li> Solution Design: <ul> <li>Collaborate with software development teams to design applications that meet business requirements.</li> <li>Create functional specifications, user stories, and acceptance criteria.</li> <li>Ensure alignment of solutions with business goals.</li> </ul> </li> <li> Stakeholder Communication: <ul> <li>Serve as a liaison between business units and technical teams.</li> <li>Engage with stakeholders and leaders from all departments to ensure requirements are understood, and solutions meet organizational needs.</li> <li>Present findings, recommendations, and status updates to stakeholders at various levels.</li> <li>Facilitate meetings and workshops to drive consensus.</li> </ul> </li> <li> Testing and Validation: <ul> <li>Develop test plans and test cases to validate that solutions meet business requirements.</li> <li>Coordinate and participate in user acceptance testing (UAT).</li> <li>Document and track issues, ensuring resolution before deployment.</li> </ul> </li> <li> Change Management Support: <ul> <li>Assist in developing training materials and documentation for end-users.</li> <li>Support change management efforts to successfully adopt new systems and processes.</li> </ul> </li> </ul> WHO YOU ARE Key Qualifications <ul> <li> Education: <ul> <li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li> </ul> </li> <li> Experience: <ul> <li>3-5 years of experience as a Business Analyst in a software development environment.</li> <li>Proven experience in building applications and working with software development life cycles (SDLC).</li> <li>Familiarity with enterprise systems such as SAP, Salesforce, or ServiceNow.</li> </ul> </li> <li> Skills: <ul> <li>Exceptional analytical and problem-solving abilities.</li> <li>Ability to see the big picture and understand how individual components fit into the larger strategy.</li> <li>Excellent written and verbal communication skills.</li> <li>Proficient in business analysis techniques and tools (e.g., UML, BPMN).</li> <li>Experience with Agile methodologies (Scrum, Kanban) is highly desirable.</li> <li>Knowledge of database concepts and basic SQL skills are a plus.</li> </ul> </li> </ul> Personal Attributes: <ul> <li>Detail-oriented with a focus on quality and accuracy.</li> <li>Proactive and self-motivated with the ability to work independently and in a team.</li> <li>Strong interpersonal skills and the ability to work effectively with diverse stakeholders across all departments.</li> <li>Strategic mindset with the ability to anticipate needs and propose innovative solutions. </li> </ul> WHERE YOU’LL WORK Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. PHYSICAL REQUIREMENTS <ul> <li>Be able to sit for long periods without problem</li> <li>Extensive use of fingers and hands for typing</li> <li>Extensive use of eyes to be able to analyze documents electronically and physically for long periods </li> </ul> CLASSIFICATION*: Salaried/Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: Negligible DIRECT REPORTS: None SAFETY SENSITIVE: No Equal Opportunity Employer SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies. Ready to join a team that values trusted connections? Apply now! Attention All Third-Party Agencies, Headhunters, and Recruiters SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement in place. All third-party contact with SageNet must be through our People Operations Department. Any contact made outside of the SageNet People Operations Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact <a href="#">Katie.Halstead@sagenet.com</a> for any questions.

Sagenet

Business Analyst

<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.OverviewDevelop, manage, execute and grow a profitable market position for TDW Products and Services in EH, East.ResponsibilitiesSales development (60%)<ul> <li>Develops and executes sales and customer engagement action plans that deliver profitable growth in the assigned territories for TDW Products &amp; Services, according to the accepted business strategies, with emphasis on achieving the greatest possible sales volume and margins,</li> <li>Develops and maintains a strong technical knowledge (following appropriate and ongoing training) about TDW products and services to a level necessary to have technical focused discussions with clients in the territory to provide solutions to their pipeline problems.</li> <li>Achieves annual sales and booking targets by proactively identifying business opportunities, developing, negotiating and closing commercial opportunities with new or existing customers.</li> <li>Develops and maintains an ongoing, effective key account program that provides management with measurable goals, objectives, strategies, tactics, programs, and other pertinent information on selected key account customers.</li> <li>Maintains an accurate report of all sales activities and opportunities by updating CRM on a daily/weekly basis and as required and participates in weekly/bi-weekly sales meeting updates.</li> <li>Prepares all necessary reports and forecasts as requested by the management in a timely and accurate manner.</li> </ul>Channel Partner Management (20%)<ul> <li>Sources, identifies and recommends potential Channel Partners under the guidelines of the Global Channel Partner Program and Policy.</li> <li>Selects target Partners and negotiates Partners agreements in close collaboration with the Legal department, and according to the Channel Partner Policy</li> <li>Is accountable for the performance of Channel Partners in the assigned geographic area, in terms of sales, bookings, customer engagement activities, and achievement of the Joint Business Plan.</li> <li>Organizes and coordinates onboarding program for new and existing Channel partner</li> <li>Facilitates the development of Joint Business Plan with each Channel Partner and monitor its implementation, execution and achievement,</li> <li>Implements measuring and monitoring tools that track daily, weekly, monthly, and annual activities for Channel Partners, coaches them on how to effectively grow account base and recruit new Sales resources,</li> <li>Upon reviewing each markets forecasts and sales activity reports, provides timely feedback to the Channel Partners, ensuring that each market's monthly sales goals are achieved,</li> <li>Works with each market's Channel Partners to gain a thorough understanding of market trends, best practices, competitions and customers needs,</li> <li>Organises training, enablement and certification programs tailored to local markets,</li> <li>Defines and assists in the development of required support materials for the program,</li> </ul>Market knowledge development and sharing (10%)<ul> <li>Establishes and maintains credible knowledge and data of oil and gas pipeline market in the assigned territory</li> <li>Establishes and maintains credible knowledge and data of competitor product/service offerings, pricing, delivery, technology, and actions, ensures the competitive information is communicated throughout the organization, and recommends changes to maintain a competitive position.</li> </ul>Operations/Execution (10%)<ul> <li>Liaise with the Operations and Commercial Operations Teams for successful delivery and execution of products and services within the territory, measured by customer's satisfaction / feedback.</li> <li>Be a part of the Channel Partner Managers and Marketing Manager Community of Practice to ensure alignment of program, progress and development of Channel Partners in the Eastern Hemisphere.</li> </ul>Experience<ul> <li>Engineering degree, with min. 7 years' experience in engineering and at least 7 years exposure in a sales/business development role,</li> <li>Experience with solution-oriented selling.</li> <li>Excellent presentation skills with the ability to communicate commercial, marketing &amp; technical information to all levels.</li> <li>Willing to travel as required.</li> <li>Fluent in English. Any other language is an asset.</li> </ul>

T.D. Williamson

Sales Representative

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.WHO WE ARETealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.WHO WE ARETealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.WHAT WE ARE LOOKING FORWe are looking for a passionate, motivated, high-performing sales-person with experience selling data driven SaaS technology. The ideal candidate historically meets and exceeds quota, thrives on winning and is willing to take the necessary steps to get there including but not limited to aggressively prospecting, building and maintaining a pipeline of 4X quota, as well as possessing the ability to strategically navigate through organizations in an effort to get in front of key decision makers. This role will focus on an assigned territory and be open to travel within region as needed. YOUR DAY TO DAY<ul> <li>Drive the strategic vision, roadmap, and execution for products and services within Tealium’s product suite, particularly focusing on Data Sources and Destinations (Tags, API Integrations, etc.).</li> <li>Qualify, build and manage an accurate sales pipeline working accounts in your assigned territory. Maintain a high volume of activity including outbound calls, emails and social selling.</li> <li>Prospect into enterprise sized companies with a focus on generating new business.</li> <li>Deliver web based sales presentations, illustrating strong product knowledge and sales best practices.</li> <li>Strategically focus and target your territory to close new business, leveraging support staff and providing direction and guidance to your sales prospecting team.</li> <li>Maintain a strong level of proficiency in all products, including the target buyer, product positioning, major benefits and features, as well as the skills to communicate those benefits to customers</li> <li>Ensure 100% customer satisfaction with all prospective customers</li> </ul>WHAT YOU BRING TO TEALIUM<ul> <li>You bring 5+ years of full cycle SaaS sales experience in a Digital Marketing or Big Data/Analytics environment (CDP highly preferred)</li> <li>You have proven success penetrating new markets and closing new business</li> <li>You are technically adept, self-motivated and driven by results</li> <li>You possess the ability to accurately forecast based upon realistic opportunity assessments</li> <li>Bachelor of Science or Bachelor of Administration required</li> <li>You have the ability to travel up to 20% for occasional offsite prospect and client meetings, trade shows, conferences, etc.</li> </ul>WAGE TRANSPARENCYIn many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:<ul> <li>Employees are eligible to receive an annual bonus and stock options. </li> <li>Employees and their families are eligible for medical, dental, vision, life, and disability insurance. </li> <li>Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.</li> <li>Employees are eligible for flexible paid time-off and extended paid parental leave. </li> <li>We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.</li> <li>We offer 15 hours of paid work time for volunteer activities and programs. </li> <li> Our sick leave accrual is the following for our employees: <ul> <li>Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.</li> <li>Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.</li> <li>Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.</li> </ul> </li> </ul>An overview of our benefits and perks can be found on our careers page, <a href="https://tealium.com/careers/" target="_blank">https://tealium.com/careers/</a>. Additional details regarding the benefits package will be provided during your interview process. Compensation Range- $100,000 - $150,000 USD Base Salary, PLUS Commission Compensation, PLUS Stock Options This position will earn commission on deals closed pursuant to Tealium’s commission policy, the details of which will be provided upon request.#LI-KK1WHY YOU WANT TO WORK HEREAt Tealium, we don’t just offer the ordinary, we provide the extraordinary: <ul> <li> Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium</li> <li> Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries</li> <li> Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually</li> <li> Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment</li> <li> Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants </li> <li> Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays</li> <li> Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness</li> <li> Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs</li> <li> Health and Related Benefits Programs, offering market competitive benefits programs</li> </ul>Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.#LI-Remote*Offerings vary by level and location.

Tealium

Sr. Account Executive (Remote)

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Collaborate closely with Leadership, Operations, Enablement, and Business Technology teams, to build and optimize cross-functional processes to address business problems, mainly in Salesforce. </li> <li> Participate in team events during the Software Development Lifecycle (SDLC). <ul><li>Including, but not limited to the following: daily stand-up, sprint planning, sprint review, sprint demos, UAT.</li></ul> </li> <li> Own high impact initiatives/projects and drive from conception to execution and ongoing iteration. <ul><li>Including but not limited to the following: analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.</li></ul> </li> <li>Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.</li> <li>Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.</li> <li>Lead User Acceptance Testing (UAT) to ensure the tool meets requirements and functions as intended.</li> <li>Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.</li> <li>Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in Salesforce and integrated applications. </li> <li>Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.</li> <li>Partner with the Business Technology Teams to align business roadmap with cross-team capacity and prioritization for system development. </li> <li>Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.</li> </ul>What you'll need:<ul> <li>Bachelor’s in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field.</li> <li> 3+ years of related work experience in the following: <ul> <li>Business operations within SaaS with a strong knowledge of the customer journey.</li> <li>Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.</li> <li>Cross-functional (written &amp; verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.</li> <li>Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects.</li> <li>Understanding business information to make effective business decisions in areas of expertise.</li> <li>Understanding of the business to apply knowledge and drive system &amp; process best practices to meet organizational objectives.</li> <li>Self sufficient, forward and critical thinking, self starting problem solver, and work with little direct supervision.</li> <li>Salesforce experience with Service and Sales Cloud. Excellent understanding of Salesforce.com best practices and functionality.</li> </ul> </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Business Analyst, Post Sales

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager (Evergreen)

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit <a href="http://www.classy.org/" target="_blank">www.classy.org</a>. The Classy from GoFundMe team is searching for a highly professional and analytical Business Operations Manager to lead our Sales Operations and Post-Sales Operations teams. This individual will tackle complex challenges with scalable, growth-oriented solutions. We are in search of someone with strong leadership capabilities, an analytical mindset, and the ability to work effectively with stakeholders across all levels. As Classy from GoFundMe supports thousands of nonprofit organizations in their online fundraising endeavors and aims to extend its services to thousands more, this role within our team is pivotal in fulfilling our mission to mobilize and empower the world for good. The Job… <ul> <li>Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency.</li> <li>Monitor key sales metrics and performance indicators, providing actionable insights to leadership.</li> <li>Work closely with the Sales team to optimize Salesforce usage and other sales technologies.</li> <li>Develop and implement strategies to streamline the sales process, from lead generation to deal closure.</li> <li>Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion.</li> <li>Foster a collaborative and performance-driven team culture.</li> <li>Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions.</li> </ul> You… <ul> <li>Bachelor’s degree in Business, Operations, or related field</li> <li>8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company</li> <li>Proven experience using Salesforce to manage and optimize sales processes</li> <li>Strong analytical skills and experience working with data to drive decision-making</li> <li>Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams</li> <li>Demonstrated leadership experience, with the ability to manage and develop a team.</li> <li>Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment</li> </ul> Why you’ll love it here: <ul> <li>Market competitive pay.</li> <li>Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. </li> <li>401(k) retirement plan with company matching.</li> <li>Hybrid workplace with fully remote flexibility for many roles.</li> <li>Monetary support for new hire setup, hybrid work &amp; wellbeing, family planning, and commuting expenses.</li> <li>A variety of mental and wellness programs to support employees. </li> <li>Generous paid parental leave and family planning stipend.</li> <li>Company provided life and disability coverages.</li> <li>Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.</li> <li>Learning &amp; development and recognition programs.</li> <li>“Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.</li> <li>Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.</li> <li>Employee resource groups.</li> <li>Your work has a real purpose and will help change lives on a global scale.</li> <li>You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. </li> <li>We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.</li> <li>We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!</li> </ul> GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $125,000 - $170,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="#">accommodationrequests@gofundme.com</a> Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers. Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with <a href="https://www.gofundme.org/" target="_blank">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2023/09/FY2023-org-annualReport.pdf" target="_blank">FY ‘23 annual report</a>. Our<a href="https://www.gofundme.com/c/gofundme-2023-year-in-help" target="_blank"> annual “Year in Help” report </a>reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank">Newsroom</a>.

Classy

Sales Operations Manager

<h2>Summary</h2> For 20 years, Yelp has been synonymous with helping consumers discover and connect with great local businesses - from restaurants and nail salons to movers and plumbers. With unmatched local business information, photos, and review content, Yelp provides a one-stop local platform to discover, connect and transact with local businesses of all sizes by making it easy to request a quote, join a waitlist, and make a reservation, appointment, or purchase. Currently, Yelp experiences 4 billion sessions and 100 million monthly active users in the US alone and has continued to grow organically. Yelp sees an opportunity for exponential growth by doubling down on efforts to address all local needs beyond finding restaurants with potential for expansion in untapped markets and international areas, we expect transformational growth. As the Director of Product, you will lead a high-performing product team to implement Yelp's growth strategy, striving to become the leading growth team in the industry. Leveraging your strong leadership and experience, you lead the vision/goal, own the overall roadmap, introduce new strategies, and optimize existing growth mechanisms and levers. You will partner with an industry leading technical platform &amp; eng team who have great depth and knowledge to determine points of leverage and efficiency. The culture at Yelp is a unique blend of a dynamic startup environment with the stability and resources of a successful public company. You will have full ownership of your focus area and be able to make fast decisions in a highly collaborative setting. This opportunity is fully remote and does not require you to be located in any particular state within the US. We welcome applicants from throughout the US. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. <h2>What you'll do:</h2> <ul> <li>Foster and build a fun, diverse, and inclusive culture that reflects <a href="https://www.yelp.careers/us/en/culture-at-yelp" target="_blank">Yelp’s values</a>.</li> <li>Lead Yelp’s growth initiatives, including developing and refining strategies and testing approaches.</li> <li>Create the vision and roadmap for growth features.</li> <li>Manage, mentor, and recruit a top-tier growth product team.</li> <li>Develop products that drive growth without compromising the user experience.</li> <li>Collaborate with tech and product management teams to ensure alignment and successful outcomes.</li> <li>Utilize data to guide decisions on roadmap priorities and growth experiments.</li> </ul> <h2>What it takes to succeed:</h2> <ul> <li>Extensive experience in Retention, and App Growth Strategies.</li> <li>Expertise building 0-1 features that enhance consumer distribution, and engagement</li> <li>Strong product intuition, business insights and growth experience, with over 5 years in team leadership roles.</li> <li>Proven track record in building and scaling teams of product managers including Group Product Manager level product leaders.</li> <li>Experience in a leading consumer or marketplace business with significant user growth.</li> <li>Demonstrated ability to manage the full product development lifecycle.</li> <li>Experience fostering an inclusive, collaborative, and accountable team culture.</li> <li>Passionate about Yelp’s mission.</li> <li>A Bachelor’s Degree or an equivalent work experience is required.</li> </ul> <h2>What you'll get:</h2> <ul> <li>Compensation range is $188,000-335,000 annually. You may also be offered a bonus, restricted stock units, and benefits.</li> <li>This opportunity has the option to be fully remote in all locations across the US.</li> <li>You can find more information about Yelp's five star benefits <a href="https://www.yelp.careers/us/en/benefits-at-yelp" target="_blank">here</a>!</li> </ul> <h2>Closing</h2> At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. Pursuant to the San Francisco Fair Chance Ordinance and similar laws in other locations, we will consider for employment qualified applicants with arrest and conviction records. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:accommodations-recruiting@yelp.com" target="_blank">accommodations-recruiting@yelp.com</a> or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. #LI-Remote <a href="https://docs.google.com/document/d/e/2PACX-1vSiQ5ajIdwoMv07VjFKWB71xJJU-yzWOgQkZLRngmFFhquutnmdihX5_E9lY0Qq6m7VSTNQfeO_tMKK/pub" target="_blank">Recruiting and Applicant Privacy Notice</a>

Yelp

Director, Product - Growth (Remote - United States)

<h2>Overview</h2> Locations: US Remote, United States of America Senior Manager, SaaS Sales Representative - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager SaaS Sales Representative , you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. Who we are searching for: Capital One Software is looking for a tenacious and talented Software Sales Professional to join our newly established Business Development Team. In this SaaS startup-type (B2B) environment, you will effectively seek and manage new business opportunities. You will also be leaned on to provide consulting and guidance to our collective Capital One Software Teams and participate in important projects that dramatically enhance the customer experience. Due to the entrepreneurial spirit required to thrive in this role, you will be intelligent about market trends and leverage sales techniques that enable us to be a best-in-class business development shop. Roles and Responsibilities <ul> <li>Leverage customer insights, competitor insights, analytics and creative thinking to help your team develop compelling deck materials to support meetings and pitches with prospective partners. </li> <li>Identify any potential impediments to the business development process and autonomously solve or escalate to senior leaders if necessary. </li> <li>Utilize various forms for communication including, but not limited to email, phone, direct mail, and Linkedin channels to prospect/set presentations with potential clients. </li> <li>Create testing, evaluation and performance feedback processes</li> <li>Provide ongoing consumer research expertise and consultation to internal partners and senior leaders in support of marketing strategy decisions. </li> <li>Lead research design, execution and delivery of insights utilizing a variety of brand measurement sources, including brand health and communications trackers, creative pre-testing, in-market advertising and media effectiveness studies, and ad-hoc custom qualitative and quantitative studies. Proactively engaging in outbound activity leveraging best of breed software and tactics to effectively target ideal customers</li> <li>Track and manage sales activities in CRM system</li> <li>Communicating customer needs with software developers, managers and executives</li> <li>Submitting orders for sales processing</li> <li>Negotiating service agreements and product prices with customers</li> <li>Discussing software needs with customers to determine the best-matched products</li> <li>Advising customers on technical matters regarding their software options </li> </ul> Business Growth:Develop thorough understanding of partner’s business dynamics and identify opportunities to strengthen the strategic relationship with customers to mutually grow our respective businesses, deliver improved customer experience, and position Capital One Software as the partner of choice for future opportunities. Influence senior leaders on storytelling approach and value proposition/marketing recommendations. Partnership:Evaluate industry trends, technological shifts and market dynamics to identify and engage the right partners to advance the development of Capital One Software projects, programs and products that positively impact the customer experience. Collaboration: Work closely with colleagues across Capital One Software including: Product, Engineering, Marketing, Operations, Finance, Customer Success and others to identify opportunities to drive improvement in quality, volume, service, and profitability. Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One Software in the face of shifting consumer and regulatory behavior. Basic Qualifications: <ul> <li>At least 6 years of experience in business development using a CRM</li> <li>At least 3 years of experience with Enterprise SaaS Sales</li> </ul> Preferred Qualifications: <ul> <li>1+ year of Salesforce, Databricks, or other cloud-related technology sales platform </li> <li>7+ years of experience in business development using a CRM</li> <li>2+ years of experience in AWS, Azure, GCP, or Snowflake</li> <li>4+ years of experience with Enterprise SaaS Sales</li> <li>Ability to influence, take initiative, and drive results in a fast-paced environment</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $165,000 - $165,000 for Sr. Manager, SaaS Sales Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Senior Manager, SaaS Sales Representative - Capital One Software (Remote)

Director, Insurance Sector Sales, MetLife Investment Management Job Location: Whippany, NJ / Flexible Setting: Hybrid or Virtual Reports to: Managing Director, Global Head of Insurance, Institutional Client Group Travel 75% The Team You Will Join MetLife Investment Management Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600 billion in combined managed assets. The enterprise has more than 900 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at <a href="http://www.metlife.com/investments" target="_blank">www.metlife.com/investments</a> to learn more. MIM’s Institutional Client Group (ICG) is the global product distribution organization of MetLife Investment Management. The insurance channel represents a significant component of our client base and a high growth area across all products, solutions, and global regions. The Opportunity Reporting directly to the MD and Global Head of Insurance segment within ICG, the Director, Insurance Sector Sales, will be responsible for expanding our insurance company client base in North America, including prospecting, and developing relationships with new clients as well as managing relationships for existing clients to maximize cross-sales, ensure retention, and provide a consistent first-class client experience. You will also be responsible for covering clients in select US-based offices of Asian insurance companies. You must be an experienced salesperson with the proven ability to develop consultative relationships with clients to best position MetLife as a value-add solutions provider. Being a true team player, you should thrive in a collaborative global environment and be motivated to help drive strategic initiatives to build MIM’s overall business. The Director, Insurance Sales, is an exciting opportunity to join MIM at a critical point in our evolution as a third-party asset manager. You will have the potential to drive the growth of one of our strongest client segments, delivering real impact to MIM and MetLife. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Develop and grow new relationships with investment decision makers at North American insurance companies; assist non-US ICG team members with sales initiatives as appropriate. </li> <li>Act as primary senior relationship manager for the insurance client base, marshalling MetLife resources to deliver differentiated solutions and best-in-class client experience. </li> <li>Develop and maintain a deep understanding of MIM products and services across diverse asset classes. </li> <li>Contribute to idea generation and development of new products to help grow the insurance business. </li> <li>Execute the MIM sales process systematically, with emphasis on teamwork, transparency, and accountability, using appropriate tools, e.g. SalesForce.com and other mediums. </li> <li>Coordinate cross-functionally within MetLife to facilitate a collaborative approach to winning and supporting mandates. </li> <li>Seek to continuously improve ICG and the service and products we bring to the market. </li> <li>Leverage and contribute to the development of our sales support and client service capabilities; coordinate with the RFP and Client Service teams to produce timely and thoughtful responses to Requests for Information, Requests for Proposals, Due Diligence Questionnaires, and other ad hoc questions from potential and existing clients. </li> <li>Recommend innovative marketing tools and strategies to further grow the business and experience of MIM clients.</li> </ul> What You Need to Succeed (Required Qualifications) Essential Business Experience and Technical Skills: <ul> <li>10+ years of institutional asset management experience, ideally including 5+ years specifically focused on insurance companies. Deep understanding of the institutional investment landscape, including clients, drivers, competitors, sales process, and tools, and the proven ability to develop and sustain relationships with investors and consultants. </li> <li>Demonstrated success attracting, retaining, and growing AUM. </li> <li>Expertise in investments products and solutions, preferably public and private fixed income, and real estate; specific knowledge of insurance investment needs and strategies.</li> <li>Strong team player skills; excellent communication with the broader sales team in the US and abroad; ability to build trusted relationships with senior investment professionals internally and externally. </li> <li>Understanding of service &amp; operational aspects of institutional sales; proven ability to partner internally to ensure excellent client management. </li> <li>Experience with non-US institutional investors preferred but not required. </li> <li>Organizational intelligence and ability to navigate a large, matrixed, global organization. </li> <li>Self-starter with the ability to work both independently and collaboratively and the drive to build and develop a business in a complex, performance-oriented environment. </li> <li>Willingness to embrace new ideas and contribute to a culture of experimentation to achieve and exceed goals.</li> <li>Excellent written, oral, and presentation skills</li> </ul> The wage range for this position is $172,200 to $229,600. The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP"). Your eligibility for and award of incentives are governed by the terms of the plan. Benefits We Offer Our U.S. benefit programs are geared toward health and wellness, financial protection, and retirement savings. In addition to comprehensive health coverage including medical/prescription drug, dental, vision, and no-cost short- and long-term disability benefits also include: <ul> <li>Retirement plan (cash balance pension) with a minimum monthly contribution regardless of an employee’s pay and 401(k) with employer matching.</li> <li>Company-paid life insurance and legal services, and discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.</li> <li>Employee Assistance Program (EAP) and digital mental health programs.</li> <li>Expert support for medical second opinions, cancer care navigation, diabetes and hypertension, weight loss/fitness, joint and spine health, caregiving, and more.</li> <li>Generous paid time off, including a floating cultural heritage day.</li> <li>Paid volunteer time off and charitable contribution match.</li> <li>Tuition assistance.</li> <li>Family benefits including paid parental leave, adoption and surrogacy assistance, child and eldercare support, college advising program.</li> </ul> Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at <a href="#">accommodations@metlife.com</a>. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. #MIM

MetLife

Director Insurance Sector Sales MIM

<a href="#">Apply</a> Description Department: Sales Support Team Location: Tulsa, OK Job Type: Full-time Reports To: Manager – Sales Support Team Company Overview: IOU and AU, LLC are dynamic and innovative companies committed to providing exceptional service and support to our customers. Industrial Oils Unlimited (IOU) has been manufacturing high-performance lubricants for the industrial, manufacturing, metalworking, heavy equipment, and energy industries since 1970. With seven offices in four states, we are proud to provide hands-on customer service, advanced technical support, and quality products for our customers. Adjuvants Unlimited (AU) works to help the agrochemical industry. AU strives to make life easier for our customers by providing value through the art of formulation chemistry. We are seeking a dedicated and experienced Sales Support candidate to join our team and play a pivotal role in ensuring our customers' satisfaction and loyalty. Job Summary: You will play a pivotal role in supporting our Sales team, maintaining strong high-value customer relationships and executing large complex orders. Your responsibilities will include assisting with customer onboarding, coordinating account activities, and ensuring the smooth execution of customer initiatives. This role requires excellent organizational skills, attention to detail, and effective communication with both customers and internal teams. Key Responsibilities: Customer Support: Serve as a primary point of contact for customers, assisting with their inquiries, requests, and providing updates on project status. Account Coordination: Collaborate with other departments to plan and execute customer initiatives, ensuring that timelines and deliverables are met. Customer Onboarding: Assist in the onboarding of new customers, helping to gather necessary information and set up their accounts in our systems. Complete pricing orders. Relationship: Use interpersonal skills and professionalism to develop positive relationships both internally and externally. Deliver high quality communications to efficiently summarize, resolve, raise issues and celebrate wins. Project Management: Monitor project progress, track key milestones, and communicate project status to customers and internal teams. Documentation: Maintain accurate and up-to-date records of customer interactions, project details, and any relevant data in our CRM and ERP systems. Reporting: Prepare regular reports on project performance, providing insights and recommendations for improvement. Cross-functional Collaboration: Work closely with other departments, such as sales, operations, production, and purchasing to ensure seamless execution of customer initiatives. Problem Resolution: Identify and resolve issues that may arise during the course of customer projects and escalate as needed. Understand the bigger picture and apply critical thinking skills and organizational problem-solving skills to prioritize and navigate blocking issues. Technical Skills: Develop knowledge of internal software to understand and handle dependencies between teams and systems. Requirements <ul> <li>Bachelor's degree in business, marketing, or a related field (or equivalent work experience).</li> <li>1-3 years of experience in a customer-facing role, account management, or project coordination.</li> <li>An analytical and curious nature.</li> <li>An interest in solving problems collaboratively.</li> <li>Strong organizational and time management skills, with the ability to manage multiple projects concurrently.</li> <li>Experience and ability to influence without authority across teams.</li> <li>Ability and interest in operating environments that have some ambiguity.</li> <li>Excellent written and verbal communication skills.</li> <li>Proficiency in using CRM, ERP and project management software.</li> <li>Skilled in using Microsoft products such as Office, Teams, and One Note.</li> <li>Detail-oriented with a focus on accuracy and follow-through.</li> <li>Ability to work both independently and as part of a collaborative team.</li> <li>Strong interpersonal skills and a customer-focused approach.</li> </ul>

137 Sales & Business Development Jobs in Broken Arrow, OK, USA