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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Line of Business Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Business Job Description: The Funds Trade Support Sr. Specialist will be responsible for handling trade corrections, manual trade exceptions and other financial transactions in support of Domestic and Institutional Mutual Fund Trading. This includes Price Protection. The incumbent will collaborate with various internal and external business partners, including Fund Families, Portfolio Managers, Trading desks, and Transfer Agents. The ideal candidate should be well organized, have an ability to handle multiple functions under tight deadlines, and have strong communication skills. Microsoft Office knowledge is required. Required Skills: <ul> <li>Must have ability to communicate Trade information to external parties.</li> <li>Process manual trade instructions</li> <li>Validate key control reports.</li> <li>Perform Quality Assurance</li> <li>Strong organizational skills</li> <li>Strong communication skills (verbal and written)</li> <li>Strong problem-solving and decision-making skills</li> <li>Time management skills</li> <li>Moderate knowledge of investments and financial markets preferred​</li> </ul> Desired Skills: <ul> <li>​This role typically requires 1+ years' experience in operations functions.</li> <li>Thorough working knowledge of the operational aspects of transactions and products.</li> <li>Proficiency in Microsoft Office products including advanced Excel skills​</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Transaction Management Ops. Analyst - Funds Trade Support

<h2>About the team</h2>Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.<h2>About the role</h2>The Program Manager, Business Operations (Go-to-Market &amp; Training) will own the rollout process and drive adoption of revenue-critical product features across Zillow Home Loans’ team of Loan Officers for our Digital and Premier Agent business. The focus of this role will be to help ZHL grow by launching and driving adoption for new product features internally, developing new operational processes, innovating our go to market strategy, and fostering relationships aided by product. The role requires someone who has a strong track record of project execution, is a great communicator, approaches problems in a structured manner, is comfortable with working with data and navigating ambiguity and working with data. You will tackle a variety of unstructured challenges, diving into a wide array of problems that drive impact for ZHL across sales, business operations, product, go-to-market, and analytics. You Will Get To:<ul> <li>Communication: Act as a liaison between product development, marketing, and sales teams to ensure alignment and clear communication across departments.</li> <li>Sales Training &amp; Content Creation: Partner with marketing and sales to develop and deliver comprehensive training programs and product demos for sales teams, ensuring they are well-versed in product features, benefits, and competitive advantages.</li> <li>Sales Support: Provide ongoing support to sales teams through regular coaching, troubleshooting, and making necessary adjustments to enablement strategies.</li> <li>Feedback Loop: Gather and analyze feedback from sales teams and data trends to continuously refine and improve training materials and strategies.</li> <li>Drive ongoing adoption: Ensure that sales teams are proficient with CRM systems, sales enablement platforms, and other technologies to streamline processes and enhance productivity.</li> <li>Performance Metrics: Build and improve processes around measuring the effectiveness of go-to-market initiatives and sales enablement programs.</li> <li>Process improvement &amp; launch playbooks: Own and optimize the end-to-end GTM process, including: launch checklists, partnering on internal communications, driving initial and ongoing adoption, and assessing adoption trends and impacts</li> <li>Change &amp; Stakeholder Management: Stand up change-management playbooks (RACI, comms cadences, FAQ bank) so every release has a standard “Day 0, Day 30, Day 90” plans</li> <li>Voice of the Customer:Understand sales team needs and how that relates to training and adoption</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,100.00 - $167,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>4-7 years of relevant experience</li> <li>Launch Enabler: You’ve driven product or process rollouts in fast-growing fintech, SaaS, or consulting settings and owned the full enablement arc - from storyboard to post-launch analytics.</li> <li>Instructional Design: Comfortable building live workshops, training videos and/or lesson modules that make complex features click</li> <li>Change manager: you’ve steered teams through new tools or workflows, standing up RACIs, comms cadences and plans that hit adoption targets.</li> <li>Data-forward operator: Excel/Tableau is second nature; you translate funnel data into dashboards, insights, and concrete next steps. SQL experience a plus.</li> <li>First-principles thinker: You question default paths, design lean experiments, and iterate quickly based on signal, not noise</li> <li>Ability to influence: Crisp decks, concise Slack updates, and a consultative style let you align Product, Ops, and Sales leaders to a single plan of record.</li> <li>Project-management toolbox: Juggle multiple launches, manage detailed project plans, and keep cross-functional stakeholders on time and accountable.</li> <li>Adaptableand used to working in dynamic and ambiguous environments. Consulting, startup or high growth company experience heavily preferred, FinTech or mortgage experience a bonus</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Program Manager, Business Operations (Go-to-Market & Training)

<a href="#">Return to Job Search</a> <h2>Moving Center General Manager Trainee</h2> U-Haul is looking for a responsible, motivated and thoughtful person to come onboard to learn how to manage one of our moving and storage centers. As General Manager Trainee you will be able to see the ways to make our rental facilities profitable and efficient by keeping track of inventory and managing equipment. You will be solving problems as they arise. Managing a U-Haul moving and storage center is varied, fast-paced and rewarding work. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul offers General Manager Trainees: <ul> <li>Full medical coverage, if eligible</li> <li>Prescription plans, if eligible</li> <li>Dental and vision plans</li> <li>Registered Dietitian Program, if eligible</li> <li>Gym Reimbursement Program</li> <li>Weight Watchers, if eligible</li> <li>Virtual doctor visits</li> <li>Career stability</li> <li>Opportunities for advancement</li> <li>Valuable on-the-job training</li> <li>Tuition Reimbursement Program</li> <li>Free online courses for personal and professional development at U-Haul University®</li> <li>Business-travel insurance</li> <li>You Matter Employee Assistance Program</li> <li>Paid holidays, vacation and sick days, if eligible</li> <li>Employee Stock Ownership Plan (ESOP)</li> <li>401(k) savings plan</li> <li>Life insurance</li> <li>Critical illness/group accident coverage</li> <li>24-hour physician available for kids</li> <li>MetLaw Legal Program</li> <li>MetLife auto and home insurance</li> <li>Mindset App Program</li> <li>Discounts on cell phone plans, hotels and more</li> <li>LifeLock identity theft protection</li> <li>Savvy consumer-wellness programs - from health-care tips to financial wellness</li> <li>Dave Ramsey’s SmartDollar Program</li> <li>U-Haul Federal Credit Union membership</li> </ul> General Manager Trainee Responsibilities: <ul> <li>Manage the fleet to deliver clean and well-maintained equipment</li> <li>Track and itemize inventory</li> <li>Ensure that customers receive the highest quality of care</li> <li>Keep track of fuel receipts and petty cash</li> <li>Clean and monitor the premises, and maintain a secure environment</li> <li>Participate in ongoing continuous U-Haul education through U-Haul University</li> </ul> Minimum Requirements: <ul> <li>1-3 years of management experience in retail or another service industry with responsibility for financial results and customer satisfaction</li> <li>Computer expertise</li> <li>Organizational expertise</li> <li>Management proficiency in high-volume retail with profit and loss (P&amp;L) accountability</li> <li>Valid driver’s license and the ability to maintain a good driving record</li> <li>High school diploma or equivalent</li> <li>Able to work weekends and holidays</li> </ul> Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. Pay Range is: $16.00 - $20.00 Hourly U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

U-Haul International, Inc.

Moving Center General Manager Trainee

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Line of Business Job Description: The primary responsibility of this role is to work with various Investment and Monetary Control teams, Merrill branch offices, Consumer Investments, and senior management to minimize client and Merrill exposure. An analyst prepares, summarizes, and distributes various daily, weekly, and monthly reports for supporting Merrill and Consumer Investments lines of business. The candidate will be responsible for: Daily reports: <ul> <li>​Analyzing margin calls greater than 25K, across domestic, international, MESD, and MEAC accounts</li> <li>Identifying and resolving transactions that are processed in Invalid Prefix No-Name accounts</li> <li>Monitoring FINRA extension requests to ensure trade details are accurate and extensions are approved</li> <li> Validating and resolving deficit equity scenarios due to market fluctuations on open commitments and unsecured debits &amp; shorts for all domestic and international offices</li> <li>Summarizing all margin, Reg T, minimum equity, and LMA collateral calls over 250K</li> <li>Identifying accounts with potential interim exposure during severe market declines</li> <li>Assisting with the creation of daily scorecards to ensure compliance, violations, and collections obligations are resolved within appropriate regulatory timeframes</li> </ul> Weekly reports: <ul> <li>Obtaining and summarizing by region all forced liquidations processed by IMC Obligations</li> <li>Reporting all liquidations across domestic, international, MESD, MEAC, and LMA lines of business</li> <li>Providing a consolidated risk report as a snapshot of weekly consolidated data and potential trending exposure across all Merrill and Consumer Investments</li> </ul> Required Skills: <ul> <li>​Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint)</li> <li>Ability to understand overall themes and objectives of assigned reports</li> <li>Strong organizational skills, attention to detail, and ability to work independently</li> <li>Strong written and verbal communication skills in order to perform in a proactive and effective manner across all levels of the organization</li> <li>Handling of escalations of account issues to branch office/Edge managers in order to resolve open exposure</li> </ul> Desired Skills: <ul> <li>College Degree preferred</li> <li>Familiarity with financial processes across ML sales support screens</li> <li>Knowledge of margin and option requirements</li> <li>Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry and department (e.g., Regulation T, New York Stock Exchange, Firm policies and procedures and margin and option rules and regulations)</li> <li>Requires direct internal contact with business partners. Support forced liquidation processing to ensure trading commitments (cash commitments and Regulation T calls) and equity deficiency calls (maintenance calls and minimum equity calls) are met within regulatory and Firm policy timeframes.</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transaction Management Ops Analyst - Exposure Reporting

Job Description: About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* GF (Global Finance) Global Financial Control India (GFCI) is part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business (LOBs) and Enterprise Finance functions. The capabilities hosted include General Accounting &amp; Reconciliations, Legal Entity Controllership, Corporate Sustainability Controllership, Corporate Controllership, Management Reporting &amp; Analysis, Finance Systems Support, Operational Risk and Controls, Regulatory Reporting and Strategic initiatives. The Financed Emissions Accounting &amp; Reporting team, a part of the Global Financial Control-Corporate Sustainability Controller organization within the CFO Group, plays a critical role in supporting the calculation of asset level balance sheet Financed Emissions, which are integral to the Bank ’s goal of achieving Net-zero greenhouse gas emissions by 2050. Job Description* The role is responsible for building data sourcing process, data research and analytics using available tools, support model input data monitoring and develop necessary data or reporting frameworks to support our approaches to net zero progress alignment, target setting, client engagement and reputational risk review, empowering banking teams to assist clients on net zero financing strategies and specific commercial opportunities. The role will support and partner with business stakeholders in the Enterprise Climate Program Office, Technology, Climate and Credit Risk, the Global Environment Group, Lines of Business, Legal Entity Controllers and Model Risk Management. Additionally, the role will support data governance, lineage, controls by building, improving and executing data processes. Candidate must be able to communicate across technology partners, climate office and the business lines to execute on viable analytical solutions, with a focus on end-user experience and usability. Candidate must be strong in identifying and explaining data quality issues to help achieve successful and validated data for model execution. This individual should feel at ease creating complex SQL queries and extracting large, raw datasets from various sources, merging, and transforming raw data into usable data and analytic structures, and benchmarking results to known. They must feel comfortable with automating repeatable process, generating data insights that are easy for end users to interpret, conduct quantitative analysis, as well as effectively communicate and disseminate findings and data points to stakeholders. They should also understand greenhouse gas accounting frameworks and financed emissions calculations as applied to different sectors and asset classes. The candidate will have experience representing ERA with critical Climate stakeholders across the firm, and should demonstrate capacity for strategic leadership, exercising significant independent judgment and discretion and work towards strategic goals with limited oversight. Responsibilities* Net zero transition planning and execution: Partners with GEG, Program Office and Lines of Business in developing and executing enterprise-wide net zero transition plan and operational roadmap, with a focus on analysis and reporting capabilities, data procurement, liaising with consultants, external data providers, Climate Risk and Technology functions. Data development &amp; Operations: Research on data requirements, produce executive level and detailed level data summary, validate the accuracy, completeness, reasonableness, timeliness on the dataset and develop desktop procedures for BAU operations. Perform data review and test technology implementation for financed emissions deliverables. Execute BAU processes such as new data cycle creation, execute data controls and data quality processes. Produce data summary materials and walk through with leadership team. Data Analytics &amp; Strategy: Analyze the data and provide how granular data movements across history affects the data new results. Find trends of data improvements or areas for improvement. Develops automated data analysis results and answer the common questions to justify the changes in data. Support ad hoc analytics of bank-wide and client net zero commitment implementation, with an initial focus on automation of financed emissions analysis, reporting against PCAF standards and net zero transition preparedness analytics and engagement to enhance strategy for meeting emissions goals for target sectors. Requirements* Education* Bachelor’s degree in data management or analytics, engineering, sustainability, finance or other related field OR master’s degree in data science, earth/climate sciences, engineering, sustainability, natural resource management, environmental economics, finance or other related field Certifications If Any NA Experience Range* •Minimum 15+ years in Climate, Financed Emissions, finance, financial reporting •Three (3) or more years of experience in statistical and/or data management and analytics and visualization (intersection with financial services strongly preferred) Foundational skills* <ul> <li>Deep expertise in SQL, Excel, automation &amp; optimization, and project management</li> <li>Knowledge of data architecture concepts, data models, ETL processes</li> <li>Deep understanding of how data process works and ability to solve dynamically evolving and complex data challenges part of day-to-day activities.</li> <li>Knowledge of data architecture concepts, data models, ETL processes</li> <li>Deep understanding of how data process works and ability to solve dynamically evolving and complex data challenges part of day-to-day activities.</li> <li>Experience in extracting, and combining data across from multiple sources, and aggregate data to support model development.</li> <li>Experience in multiple database environment such as Oracle, Hadoop, and Teradata</li> <li>Deep expertise in SQL, Excel, Python, automation &amp; optimization, and project management</li> <li>Strong technical and visualization skills, with the ability to understand the business goals, needs, and be committed to delivering recommendations that will guide strategic decisions.</li> <li>Knowledge on Alteryx, Tableau, R, (knowledge of NLP, data scraping and generative AI welcome)</li> <li>Strong leadership skills and proven ability in motivating employees and promoting teamwork.</li> <li>Excellent interpersonal, management, and teamwork skills.</li> <li>High level of significant independent decision-making ability.</li> <li>Highly motivated self-starter with excellent time management skills and the ability to effectively manage multiple priorities and timelines.</li> <li>Demonstrated ability to motivate others in a high-stress environment to achieve goal.</li> <li>Ability to effectively communicate and resolve conflicts by both oral and written communication to both internal and external clients.</li> <li>Ability to adapt to a dynamic and evolving work environment.</li> <li>Well-developed analytical and problem-solving skills.</li> <li>Experience and knowledge of the principles and practices of management and employee development.</li> <li>Ability to think critically to solve problems with rational solutions.</li> <li>Ability to react and make decisions quickly under pressure with good judgment.</li> <li>Strong documentation &amp; presentation skills to explain the data analysis in a visual and procedural way based on the audience.</li> <li>Ability to quickly identify risks and determine reasonable solutions.</li> </ul> Desired skills <ul> <li>Advanced knowledge of Finance</li> <li>Advanced knowledge of Climate Risk</li> </ul> Work Timings* Window 12:30 PM to 9:30 PM (9 hours shift, may require stretch during peak period) Job Location* Mumbai

Sr Operations Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The DLP Operations Response Manager is responsible for optimizing and managing Data Loss Prevention (DLP) operations, ensuring that security events are effectively triaged, investigated, and responded to in alignment with enterprise security objectives and regulatory requirements. This leader will oversee a team of DLP response analysts, drive process efficiency and automation, and ensure that DLP controls are operating effectively across cloud, endpoint, and network environments. Operating within a Follow-the-Sun model, this role will collaborate with regional operations leads to standardize workflows, improve detection accuracy, and enhance response times. The DLP Operations Response Manager will also develop executive-level presentations and reports, providing key stakeholders with insights into operational performance, emerging risks, and areas for improvement. This position requires a proactive, hands-on leader who can balance high-level operational oversight with direct engagement in event management, process optimization, and tool enhancements. This role may require occasional on-call weekend schedule Must be onsite in Charlotte - Ballantyne, not open to other locations Manages a team or teams accountable for providing cybersecurity defense across multiple disciplines. Leads the analysis, implementation, execution and ongoing improvement of proactive security controls to prevent external threat actors from infiltrating company information or systems. Utilizes experience and deep knowledge of IT platforms, tools, and concepts to ensure cybersecurity protection is integrated at all layers of defense. Leads alert responses and problem solving workgroups across multiple functions with a focus on the enterprise risk framework. Typically has over 10 years of relevant experience including managing teams. Key Responsibilities <ul> <li>Oversee DLP operational effectiveness, ensuring that events are triaged, analyzed, and responded to in a timely and consistent manner.</li> <li>Manage and mentor a team of DLP response analysts, providing guidance on event investigation, remediation, and continuous process improvement.</li> <li>Drive efficiency and automation in DLP response workflows to improve alert fidelity, reduce false positives, and enhance detection accuracy.</li> <li>Act as a key liaison between regional DLP operations leads, driving consistency and standardization in event handling and response.</li> <li>Partner with DLP Engineering, Security Operations, and Governance, Risk &amp; Compliance (GRC) teams to optimize workflows and enhance automation.</li> <li>Monitor operational KPIs and identify trends to improve response time, incident handling, and overall DLP program maturity.</li> <li>Ensure regulatory compliance with internal policies and external standards (e.g., FFIEC, GDPR, CCPA, NIST).</li> <li>Serve as the primary escalation point for high-priority DLP incidents, ensuring that response actions are well-documented and effectively managed.</li> <li>Develop and deliver executive-level presentations and reports, translating operational data into actionable insights for senior leadership.</li> <li>Continuously assess and improve DLP controls, ensuring they align with evolving business and security requirements.</li> </ul> Required Qualifications <ul> <li> 10+ years of experience in cybersecurity operations, data protection, or risk management, with a focus on DLP event management and response.</li> <li>Experience leading and managing teams in a security operations or DLP environment.</li> <li>Proven ability to optimize event triage and incident response workflows, improving detection and remediation capabilities.</li> <li>Experience managing global, 24/7 security operations within a Follow-the-Sun model.</li> <li>Strong knowledge of DLP technologies, security monitoring, and event correlation across cloud, endpoint, and network environments.</li> <li>Hands-on experience with DLP tools (e.g., Symantec, Microsoft Purview, Forcepoint) and SIEM/SOAR platforms.</li> <li>Experience developing executive-level reports and presentations to communicate DLP performance, risks, and improvements.</li> <li>Knowledge of regulatory and compliance requirements (FFIEC, GDPR, CCPA, NIST).</li> <li>Strong analytical and problem-solving skills with a proactive approach to process optimization.</li> <li>Ability to manage multiple projects and priorities, ensuring DLP operations run efficiently and effectively.</li> </ul> Preferred Qualifications <ul> <li>Experience in financial services or other highly regulated industries.</li> <li>Industry certifications such as CISSP, CISM, or CISA.</li> <li>Familiarity with machine learning, automation, and AI applications in DLP event management.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Data Loss Prevention Operations Response Manager - East

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk. Responsibilities: <ul> <li>Performs standard transaction processing and reconciliation according to the established written guidelines and procedures</li> <li>Responds to client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Performs basic research, follow-up and resolution of routine research requests</li> <li>Identifies potential issues in daily operational tasks and escalates risk concerns, as needed</li> <li>Provides general operational support including handling inbound calls, mail sorting, and mail distribution</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Recording/Organizing Information</li> <li>Written Communications</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Prioritization</li> <li>Collaboration</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Line of Business Job Description: Perform Deposit Checks for Merrill Clients team supports the deposit of checks into Merrill brokerage accounts, the opening and sorting of mail that may contain a check, and the validation of financial transactions for Merrill brokerage accounts <ul> <li>​Performs standard activities supporting the creation and maintenance of accounts according to the established guidelines and procedures</li> <li>Responds to client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Performs basic research, follow-up and resolution of routine research requests</li> <li>Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate</li> <li>Provides general operational support including handling inbound calls, mail sorting, and mail distribution</li> <li>Reviews required account documentation for accuracy</li> <li>Meets or exceeds individual productivity and quality goals and collaborates effectively to meet group goals</li> <li>Adapts to ever changing products and services </li> <li>Complies with all Bank of America policies</li> </ul> Required Skills: <ul> <li>Account Management: ability to provide services and support to clients</li> <li>Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently</li> <li>Recording/Organizing Information: ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications</li> <li>Written Communications: ability to clearly convey information in written form through email in a way that easily enables the resolution of request</li> <li>Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment</li> <li>Collaboration: The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way</li> <li>Research: The ability to gather information about a topic, review, and apply the results to perform a task within procedural guidelines</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transaction Management Ops Representative - BPRO ML Check Deposit

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Core Technology Infrastructure part of the Global Technology &amp; Operations organization consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, CTI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. CTI delivers industry-leading infrastructure products and services to the company’s employees, customers, and clients around the world. Job Description We are seeking a talented and experience Key Management system (KMS) Administrator to manage and maintain our organizations Key management infrastructure. In this role, you will be responsible to develop and implement a comprehensive key management strategy aligned with industry best practices and regulatory requirements. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions.​ Responsibilities <ul> <li>Administer and maintain the KMS platform, ensuring its availability, security, and performance.</li> <li>Ensure compliance with relevance regulatory requirements and industry standards and identify and mitigate the key management-related risks.</li> <li>Collaborate with other teams such as networks, IT security and compliance, Engineering, and stakeholders to ensure alignment and effective key management. Communicate key management plans, policies, and procedure to stakeholders.</li> <li>Manage the entire key lifecycle and ensure secure key storage, backup, and recovery processes.</li> <li>Stay up to date with industry standards, best practices, and emerging technologies in key management.</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications. ensure the changes are properly documented and communicated to stakeholders.</li> <li>Ensure that all the key managements activities are monitored, and the logs are being reviewed periodically.</li> <li>Manage the lifecycle of the SSL certificate including installation and renewal. Monitor on the certificate expiration and renewal.</li> <li>Respond to and manage key management related incidents, such as key compromises or certificate expiration or other issues, co-ordinate with stake holders to resolve incidents and minimize impact. Also, document and report on incidents including root cause analysis and lessons learned.</li> </ul> Requirements Education: Bachelor’s degree in engineering, computer science Certifications If any - NA Experience Range: 7 - 9 years. Foundational Skills <ul> <li>Primary Skills: Thales HSM, Cipher Trust Manager, Linux, Scripting</li> <li>Strong knowledge in Cryptographic keys and certificate and their life cycle.</li> <li>Hands on experience working on Linux/Unix and/or Windows server platforms</li> <li>Strong understanding of cryptographic principles and key management best practices.</li> <li>2+ years hands on experience on Thales HSM or Cipher Trust Manager.</li> <li>Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS.</li> <li>Additionally having knowledge in API calls on Thales HSM or Cipher trust manager.</li> <li>Excellent troubleshooting and problem-solving skills.</li> <li>Strong communication and collaboration skills.</li> <li>Familiarity of Incident and Problem Management systems like Remedy or ServiceNow.</li> <li>Ability to work independently and as part of a team in a fast-paced environment.</li> <li>Knowledge on security standards and regulations. Eg: PCI-DSS, HIPAA</li> </ul> Desired Skills <ul> <li>Experience with Key management systems and HSM(eg: the product from Thales, Entrust, Vormetric, etc)</li> <li>Experience with industry monitoring tools like Splunk, etc.</li> <li>Ability to quickly learn new technologies.</li> <li>Prior experience with Operating critical Infrastructure or Application environments</li> <li>Ability to communicate technical concepts to non-technical stakeholders.</li> <li>Familiarity with cloud based key management systems such as AWS KMS, etc.</li> <li>Stakeholder management</li> <li>Certifications on AWS certified security, Redhat.</li> </ul> Work Timings* (IST – 9 hrs shift) 6:30 am - 10:30 pm (weekdays) any 9 Hours: Weekend: Rotational support 16*7 support Shift: Morning or Afternoon Job Location Hyderabad/Chennai

Technology Operations Specialist II - GBS IND

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: <ul> <li>This role as Treasury Implementation Advisor is responsible for the management and implementation of treasury and cash management solutions and products for new and existing clients covered by Japan Global Payment Solutions and Global Corporate Banking sales teams at Bank of America.</li> <li>Implementation Advisors serve a critical role as local contact point for clients during the implementation phase of client life cycle - not limited to advising on required documentation, technical specifications/requirements and supporting testing to ensure clients are able to properly use the bank’s treasury products and solutions.</li> <li>Implementation Advisors will need to liaise with different internal and external stakeholders, both locally and internationally, to deliver first class experience.</li> </ul> Responsibilities: <ul> <li>Manage the implementation of treasury and cash management products and services for new and existing clients.</li> <li>Work with clients to create and agree on an implementation delivery timeline. Clearly communicate the project status; identify issues, resolution steps and deadlines.</li> <li>Engage key stakeholders throughout the implementation process and coordinate with internal Business Partners as necessary.</li> <li>Work with Global Payment Solutions and Corporate Banking sales teams including providing advising the Sales teams as required during the Sales process.</li> <li>Facilitate internal and external calls to work on implementation requests utilizing project management and technical skills.</li> <li>Maintain up-to-date working knowledge of the bank’s and market's products/services offerings including payment and trade capabilities, internal operational processes, and local regulatory requirements.</li> <li>Provide technical support to clients where necessary.</li> <li>Maintain the expected quality standards to ensure client’s needs are met, and continued effort is made to exceed the client’s expectations.</li> <li>Understand the risks associated with the Products and its related processes. Ensure risks are identified and minimized.</li> <li>Lead or participate in internal initiatives/projects representing the voice of the business, taking ownership, and delivering the execution of these projects.</li> <li>Demonstrate key attributes for success including ability to pay attention to detail, being a team player, take end-to-end ownership, drive results to grow the business, as well as sustaining intensity and optimism while focusing on the client.</li> </ul> Skills: <ul> <li>At least 3-5 years of working experience in the area of Client Implementation or a similar client-facing role in the banking industry focusing on treasury and cash management solutions for Corporates and/or Financial Institutions.</li> <li>Have strong understanding of payments in Japan including electronic payments, SWIFT, Zengin, BOJNET, FXYCS, Foreign Currency and Foreign Exchange (FX).</li> <li>Project management/process coordination experience with the ability to work under pressure.</li> <li>Ability to communicate fluently in Japanese and English - both orally and written.</li> <li>Communication and interpersonal skills – ability to work with our clients and business partners and to positively influence people.</li> <li>Excellent, time management, presentation, and analytical problem-solving skills.</li> <li>Self-motivated, flexible, proactive; excellent team player and able to work independent of direct supervision.</li> <li>Ability to manage multiple requests with various levels of complexity and expected resolution periods simultaneously.</li> <li>Good understanding of Treasury and Cash Management services and products.</li> <li>General PC, Windows, Microsoft Office knowledge (Excel, Word, PowerPoint, Access).</li> </ul>

Officer, Treasury Implementation Advisor - Client Fulfillment, Global Operations

Job Description: Job Title: KYC CDD Operations Analyst – Anti-Money Laundering Corporate Title: Assistant Vice President Location: Dublin Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being an inclusive workplace with opportunity for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. At Bank of America we focus on our teammates career as a priority, with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location: Dublin Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy. Role Description: The EMEA Anti Money Laundering Know Your Customer/Client Due Diligence (AML KYC/CDD) Operations team is part of the Global Operations organization and is responsible for the end-to-end client AML KYC globally. The team supports the Global Markets (GM) and Global Corporate &amp; Investment Banking (GCIB) businesses in completing KYC/CDD checks as well as maintaining client records. The associate will join a dynamic team and will be responsible for the completion of the AML KYC/CDD operational process on assigned clients and will become a technical expert in KYC/CDD procedures. The environment is constantly changing as new procedures &amp; initiatives are implemented and there will be the opportunity for the associate to contribute towards these exciting changes. As a technical AML KYC / CDD expert, the associate will work complex cases and will also help guide less experienced associates in resolving operational queries. Responsibilities: <ul> <li>You will conduct client due diligence and enhanced due diligence in accordance with internal policies, procedures and regulatory guidelines aligned to jurisdictions and/or client structures.</li> <li>You will conduct the KYC / CDD checks on clients that are part of the standard cycles or outside of the standard cycles due to a change in client or jurisdictional requirements.</li> <li>You will Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil requirements.</li> <li>You will perform client refresh/remediation through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met</li> <li>You will participate in internal/external Audits and Quality checks </li> </ul> What we are looking for: <ul> <li>You will have Anti Money Laundering, Know Your Customer/Client Due Diligence experience</li> <li>You will have experience performing in a process-oriented production environment that changes periodically</li> <li>You will have the ability to organise work, prioritise tasks and handle multiple assignments simultaneously</li> </ul> Additional Skills: <ul> <li>Excellent verbal and written communications skills</li> <li>Familiar with MS Office Suite (Excel/Word/Outlook/Access)</li> <li>Thrives in a collaborative team environment</li> </ul> Benefits of working at Bank of America Ireland: <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons</li> <li>20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum</li> <li>Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc</li> <li>Use of a flex fund to use towards benefits</li> <li>Access to free counselling through an Employee Assistance Programme and virtual GP services</li> <li>Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to join our Arts &amp; Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area</li> </ul> Bank of America Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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