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<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.OverviewResponsible for the maintenance, configuration, and reliable operations of assigned systems. Develop enhancements mainly within program, modules, or applications, including integrations.Key ResponsibilitiesPrimary duties may include, but are not limited to:<ul> <li>Development of custom applications using Now Platform.</li> <li>Support of applications within assigned platform modules and resolve technical software issues and provide enhancement plans.</li> <li>Work with end user to gather requirements on new features and modules.</li> <li>Perform integration work around assigned applications.</li> <li>Develop new platform implementations and customizations, as needed, based on customer needs.</li> <li>Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting into specific applications.</li> <li>Document design, development work and testing results.</li> <li>Perform IT testing and assist on user acceptance testing.</li> </ul>Experience<ul> <li>Bachelor's degree in computer engineering, computer science, or other related field, and three (3) to five (5) years of experience, or any combination of education and experience, which would provide an equivalent background.</li> <li>CAD design certification required.</li> <li>Experience working in medium sized company (500-2000 employees) having operations in multiple countries, or as consultant serving customer within similar business size.</li> <li>Experience building software following agile methods and principles.</li> <li>Experience building applications and related components.</li> <li>Experience with HTML, jQuery, MVC, C#, MS SQL Server, T-SQL, .NET., Microsoft .NET Core, Azure, JavaScript, HTML5, CSS3, jQuery Mobile, and Bootstrap.</li> <li>Experience with CAD, CAM, CAE, PDM, PLM.</li> <li>Experience authoring CAD-CAE documentation.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Working knowledge of responsive design/coding. </li> <li>Working knowledge of application(s).</li> <li>Working knowledge of business acumen to understand impact of work.</li> <li>Excellent customer orientation skills.</li> <li>Excellent problem-solving skills including the ability to question status quo.</li> <li>Excellent communication skills including the ability to articulate task management, priorities and issues.</li> <li>Ability to identify critical path items in complex projects.</li> <li>Ability to use sound judgement in making technical decisions including the ability to work independently with little direct oversight.</li> <li>Ability to identify, troubleshoot, and resolve complex issues in the given area of responsibility using internal and external information sources.</li> <li>Ability to develop and document operational protocols for managing CAD-CAE tools.</li> </ul>

T.D. Williamson

Applications Analyst II

<h1>Senior Technical Product Marketing Manager, Jira</h1> Marketing | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15625/senior-technical-product-marketing-manager%2c-jira/job?mode=apply" target="_blank">Apply for this job</a> We’re looking for a Senior Product Marketing Manager with significant understanding of the agile project management &amp; collaborative work management space. In this role, you will help drive adoption of our solutions for project management for both technical and business teams by aiding the creation of compelling technical content that resonates with IT, Engineering, and Business leaders. You are someone who excels as an individual contributor but you are also skilled at working within cross-functional projects that span field marketing, product management, product marketing, and growth teams to further Atlassian’s position in the collaborative work management &amp; agile project management spaces. More about you: <ul> <li>5+ years of experience in product marketing, solutions consulting, sales engineering, or product management</li> <li>You are skilled at communication and adept at presenting and demoing the value of products and solutions to IT buyers and influencers, as well as internal stakeholders</li> <li>You have experience defining and delivering technical product marketing deliverables such as: product and solution demos, videos, presentations, blogs, webinars, competitive analyses, white papers, and enablement material</li> <li>You can develop content including videos/demos, white papers, messaging, and enablement </li> <li>You can drive storytelling around cross-functional collaboration, project management, teamwork and knowledge management</li> <li>You have the ability to switch context from technical conversations with customers to creating compelling technical marketing content that keeps the full business picture in mind</li> <li>You are excited to build trusted relationships with analysts and other influencers through product and solution briefings, demos, and evaluations, as well as through online communities and social media</li> <li>You have experience working with product management and sales teams to shape the product strategy, and partner with other product marketing and solution engineers to build great technical content</li> <li>You can work cross-functionally with stakeholders in Product, Design, and Marketing to prioritize content needs and push new content out across channels</li> <li>You can provide support around these topics for analyst reports, GTM motions and campaigns, and Atlassian events</li> <li>You can provide input to the broader Product Marketing team regarding asset and configuration management topics</li> </ul> Qualifications: <ul> <li>Hands-on experience with Jira, Confluence or similar software strongly preferred</li> <li>Strong writing and content creation skills including short and long-form</li> <li>Previous experience with asset management, discovery, configuration, and related topics is a plus</li> <li>B2B marketing experience</li> <li>Experience with Camtasia, Adobe Creative Cloud, Apple Final Cut Pro, or similar screen capture and video editing/production tools a plus</li> <li>Familiarity with Atlassian solutions is a huge plus; ability to quickly learn new technologies is required</li> <li>Able to travel to Atlassian’s international offices as needed </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,700 - $200,900 Zone B: $135,600 - $180,800 Zone C: $125,000 - $166,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15625/senior-technical-product-marketing-manager%2c-jira/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Senior Technical Product Marketing Manager

Req ID: 75764 Location: Tulsa -TUL Areas of Interest: Finance; Investment Management; Mortgage Servicing; Portfolio Management; Professional; Trading Pay Transparency Salary Range: Not Available Application Deadline: 12/04/2024 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best, and work for the best. You've come to the right place to grow your career. <h2>Job Description</h2> The Mortgage Servicing Rights Analyst II is primarily responsible for analyzing and managing risks associated with MSRs, requires the ability to manipulate large datasets to build financial models and software, and manage MSR transactions. This position requires a structured and quantitatively oriented approach that includes strong programming skills and understanding of mortgage/fixed income markets, MSR hedging strategies, and MSR purchase/sale transactions. <h2>Team Culture</h2> Our team is very collaborative. Our camaraderie, shared decision-making, and mutual respect for one another are what make us a close-knit team. All team members have a stake in the game and are encouraged to share their ideas on how to create efficiencies and impact our bottom line. Going above and beyond to deliver error-free work is who we are. <h2>How You'll Spend Your Time</h2> <ul> <li>You will generate comprehensive financial reporting on the MSR asset going to the MSR Valuation Committee, Asset/Liability Committee (ALCO), and the Board using historical, market, and industry data to develop key assumptions required for MSR valuation and document supporting justification for assumptions chosen. </li> <li>You will maintain thorough documentation of the MSR modeling processes and assumptions to meet regulatory and model risk management standards. You will also work with the Financial and Management Accounting Departments to monitor, understand, and meet regulatory and accounting requirements relating to all aspects of MSR.</li> <li>You will expand team capacity and efficiency by developing software which speeds up operational tasks while reducing errors. You will also create sophisticated hedge analysis tools which allow the team to better understand market conditions and hedging decision trade-offs. </li> <li>You will develop tools which allow detailed prepayment model tuning and analysis to ensure the MSR model is accurately reflecting customer behavior patterns and generating a fair value estimate. You will also develop methods and reports for understanding MSR model sensitivity to key assumptions such as prepayment speeds, discount rates, escrow value, etc.</li> <li>You will manage MSR Transactions. This includes leading operational MSR transaction processes to achieve the Bank’s strategic goals. You will stay in tune with MSR market transactions and pricing dynamics, and facilitate bidding on deals – generate bid assumption sets, manage approval process, etc.</li> <li>You will negotiate Letters of Intent (LOI) and Purchase and Sale Agreements (PSA) with counterparties, brokers, and internal and external legal counsel.</li> <li>You will run the MSR valuation and shock sensitivities daily which inform hedging decisions to protect the bank from unnecessary income statement volatility. </li> <li>You will run and interpret Key Rate Duration (KRD) and other risk reports for the MSR asset and all hedge instruments while providing feedback and recommendations around hedging strategy to MSR Manager. </li> <li>You will execute trades to implement hedging strategies to mitigate risk associated with the MSR asset and perform historical testing of theoretical hedging strategies to evaluate and support new or different hedging approaches.</li> </ul> <h2>Education &amp; Experience Requirements</h2> <ul> <li>This level of knowledge is normally acquired through completion of an undergraduate degree in Engineering/MIS/CS/Math/Finance or a related quantitative field, plus 5+ years of related experience in mortgage capital markets, fixed income, quantitative finance or other related field, or equivalent combination of education and experience. Chartered Financial Analyst (CFA) is preferred. A Masters’ degree in a quantitative field is a plus.</li> </ul> BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

MSR Analyst II

What you can expectAs a Technical Account Engineer, you will collaborate closely with one of Zoom's largest customers. The TAE ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness.About the TeamThe TAE team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated customer technical consultants. We provide our customers with useful resources to enable them to succeed with our solutions; we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.What we’re looking for<ul> <li>Have a Bachelor’s in Engineering/Computer Science/Technology or equivalent work experience</li> <li>Experience: 3-5+ years of experience supporting a contact center or software environment for a customer-facing environment is required.</li> <li>Familiarity with Zoom Contact Center or similar communication platforms is required. Proficient in troubleshooting common technical issues with call flows, queues, or skills-based routing.</li> <li>Have a solid understanding of IP Telephony and SIP</li> <li>Excellent verbal and written communication skills in English, with the ability to explain technical concepts to non-technical users.</li> <li>Have an understanding of Managed Services and ITiL concepts and practices</li> <li>Have project management experience, working within large/enterprise level and Telco space</li> <li>Have excellent customer-facing skills and a background in consultation</li> <li>Be able to serve as a technical subject matter expert on Zoom's architecture and collaboration space</li> <li>This remote position may require flexibility to accommodate different time zones.</li> <li>Occasional evening or weekend work may be required based on client needs.</li> </ul>Salary Range or On Target Earnings:Minimum:$76 800,00Maximum:$186 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/21/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Consultant- Telephony

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. We’re looking for a Senior People Technology Analyst to play a crucial role in the implementation, maintenance, and optimization of Workday as well as the support and administration of additional People Technology systems and integrations that fall under the People Team’s purview. This role involves working closely with cross-functional teams and end-users to ensure the effectiveness of our People Systems. <h2>About the role </h2> <ul> <li>Location: Mexico City</li> <li>Full-time </li> <li>Reports to: Manager, People Technology</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.</li> <li> (All figures cited below in MXN and pertain to workers in Mexico City)</li> <ul> <li>570600 - 750300 MXN</li> </ul> </ul> As a Senior People Technology Analyst, you’ll: <ol> <li>System Implementation, Configuration and Integration Development</li> <ol> <li>Plan and execute medium-to-large size projects to enhance People processes; scope and develop new scalable processes as Webflow evolves</li> <li>Lead implementation and configuration of Workday and other People Systems functionality/modules as well as related integrations based on organizational requirements</li> <li>Ensure accurate setup of employee data, compensation structures, and People processes</li> <li>Act as an internal consultant, providing guidance and best practices on processes and technical build</li> </ol> <li>Reporting and Data Management</li> <ol> <li>Analyze complex data sets, generate reports, and provide insights to support strategic decision-making. Develop custom reports and dashboards as needed</li> <li>Collaborate with People Operations and cross-functional partners to ensure data integrity and quality across People systems</li> <li>Ensure compliance with relevant regulations and internal policies. Support audits and data integrity efforts</li> </ol> <li>End-User Support</li> <ol> <li>Provide support to end-users, addressing inquiries and issues related to People Technology functionality</li> <li>Troubleshoot and resolve technical problems within Workday, supported systems, and related integrations</li> </ol> <li>Training and Documentation</li> <ol> <li>Develop training materials and conduct training sessions for end-users on People systems, processes and best practices</li> <li>Maintain comprehensive documentation of system configurations, processes, and user guides to ensure knowledge transfer and continuity</li> </ol> <li>Continuous Improvement</li> <ol> <li>Actively participate in ongoing system enhancement projects to streamline processes</li> <li>Identify opportunities for process optimization and recommend solutions to enhance efficiency and user experience</li> <li>Maintain up-to-date and industry best practices knowledge of Workday and other People systems to contribute to the ongoing enhancements</li> </ol> </ol> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. <h2>About you </h2> Requirements <ul> <li>Minimum of 5 years of experience directly supporting Workday as a technical analyst, and 2+ years of exposure administering and supporting other people systems</li> <li>Bachelor's degree in Human Resources, Business Administration or a related field, is preferred</li> <li>Background in configuring and supporting key support HCM modules (i.e., Advanced Compensation module in Workday (especially compensation planning), Workday Time Tracking, and Workday Leave and Absence, Workday Benefits</li> <li>Experience project managing technical projects from discovery all the way through to post-production support</li> <li>Experience in identifying gaps in processes and supporting the enhancement and evolution of systems to ensure scalability</li> <li>Preferred: 2+ years utilizing integration iPaaS tools (Zapier, Workato, Mulesoft)</li> <li>Preferred: Familiar with troubleshooting/updating integrations using Workday Studio</li> </ul> You’ll thrive as a Senior People Technology Analyst at Webflow if you: <ul> <li>Believe the People function is a strategic partner and resource to not only execs, but all team members</li> <li>Seek first to understand the needs and pain points of your cross-functional partners before prescribing solutions</li> <li>Are comfortable delivering radical candor to your peers and superiors</li> </ul> <h3>Our Core Behaviors:</h3> <ul> <li> Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers</li> <li> Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment</li> <li> Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care</li> <li> Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates</li> </ul> <h3>Benefits &amp; wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company.</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement</li> <li>Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support health and wellness, smart work, and professional growth</li> <li>Professional career coaching, internal learning &amp; development programs</li> <li>401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage</li> <li>Discounted Pet Insurance offering (US only)</li> <li>Commuter benefits for in-office employees</li> </ul> Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law. <h3>Remote, together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" target="_blank">Glassdoor</a>. <h3>Please note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice" target="_blank">Webflow’s Applicant Privacy Notice</a>.

Webflow

Senior People Technology Analyst (Workday)

Immigration sponsorship is not available for this positionWhat you can expectYou will specifically support our customers within Zoom Phone’s Tier 2 Technical Support team. This function supports, develops and maintains strategic partnerships with our enterprise customers. The Technical Support Engineer ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.About the TeamThe Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.Responsibilities<ul> <li>Providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.</li> <li>Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.</li> <li>Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.</li> <li>Being involved in customer installation and training.</li> <li>Providing support to customer/users where the product is highly technical or sophisticated in nature.</li> <li>Applying company policies and procedures to resolve routine issues. Works on problems of limited scope.</li> </ul>What we’re looking for<ul> <li>Have a proven track record in a Technical Support role.</li> <li>Have the ability to manage a high volume of cases, calls, and chats while in a fast-moving, team-oriented environment</li> <li>Be located in Las Vegas, Nevada</li> <li>Have a CCNA, Network+, or SSCA SIP certification or equivalent experience</li> <li>Have understanding of network firewalls, switches, systems, and tools required</li> <li>Have prior CCaaS/VoIP experience required</li> </ul>Salary Range or On Target Earnings:Minimum:$65 200,00Maximum:$158 900,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/22/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Technical Support Engineer

Overview This is a remote role that may only be hired in the following location: VA This position will assist in developing and maintaining the firm's Loan forecasting models and tools to report on and manage the financial metrics, balance sheet and risk of the company. This role will be responsible for assigned tasks that support data analysis, modeling, reporting, and documentation that aligns to SR 11-7 and SR 15-19. Responsibilities <ul> <li>Data Analysis - Applies sophisticated analytics to assess future risk, opportunities, and effectiveness and translates results into meaningful solutions to improve decision making. Applies data analysis techniques to access the input data quality, integrity, and appropriateness of the data used in the models. Design data extraction, data logic includes clean up and transformation. Perform exploratory data analysis during model development. </li> <li> Modeling - Responsible to build new and existing loan forecasting models which cover total balance, commitment, unfunded, funded, attrition/runoff and prepayment model components. Align model segmentation to business expectation, credit loss forecast team. Engages in model validation and address findings from model validation reports. </li> <li>Reporting - Updates Internal Procedures and Guidelines documents to make sure the model operation processes are up to date and model development documentation is aligned to FCB MRM policy and SR 11-7 and SR 15-19. Maintains the process flows updated and saves operational/governance controls.</li> <li>Business Support - Work with business and CCAR stakeholders regarding current and/or proposed PPNR models working with businesses, risk, and finance teams to submit and validate data and analyze the consolidated results production and data quality assurance of the submission and partnering with other CCAR teams such as documentation, process or review and challenge to provide and analyze results. Collaborates with model validation, Credit Team, data team, other modeling teams and audit.</li> <li>Financial Support - Develop robust qualitative and quantitative models and analytics for improving CCAR stress testing results and capital decision-making. Support treasury ALM on interest rate risk management by building BAU models. Enhance analytics to support line of business to understand the economic driver of business growth.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience financial, statistical, or quantitative analysis experience OR High School Diploma or GED and 6 years of experience in financial, statistical, or quantitative analysis experience Preferred Qualifications <ul><ul> <li>Master’s degree in statistics, economics, econometrics, applied mathematics, quantitative finance or related field is preferred. CFA is preferred.</li> <li>3+ years of relevant business/academic experience in Quantitative modeling and model development, model implementation, or model validation experience. </li> <li>Knowledge in statistical modeling techniques such as model forecasting and statistical modeling approaches such as linear/logistic regression model, time series, and error-correction models, GARCH (OLS, VAR, Cointegration, etc.)</li> <li>Ability to program in statistical/mathematical programs such as SAS, R, Python, or other data analytics (e.g. SQL) or quantitative libraries.</li> </ul></ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #EJC #LI-DNI

SVB Financial Group

Quantitative Analyst I (Remote)

A Technical Support Engineer II assists enterprise customers by troubleshooting and resolving complex technical issues related to the Zoom product, hardware, integrated platforms, and networking systems. They analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement solutions. The role requires excellent communication skills to explain technical concepts and ensure customer satisfaction. As a Technical Support Engineer II, you will work with our elevated Support entitled customers utilizing multiple Zoom product solutions.Responsibilities:<ul> <li>Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels</li> <li>Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions</li> <li>Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content</li> <li>Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and product engineers</li> <li>Stay up to date with all Zoom’s products, offerings, and integrations, as well as software and hardware competitors and partners in the industry</li> <li>Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors</li> <li>Demonstrates good judgment in selecting methods of techniques for obtaining solutions</li> </ul>Requirements:<ul> <li>Minimum 3-5 years of at least Tier II level Technical Support experience</li> <li>Bachelor’s degree in Computer Science, Engineering or related degree or technical experience equivalent</li> <li>Demonstrated ability to troubleshoot technical issues using various browser and desktop tools</li> <li>Excellent time management skills</li> <li>Experience with room-based videoconferencing, VoIP and SIP/H323 protocol</li> <li>Knowledge in firewall management and networking (Basic Home, Netgear, Sony, Cisco ASA, Sonicwall, Meraki)</li> <li>Experience with Softphone architecture and physical phone hardware/networking</li> <li>Working knowledge with Outlook and O365 Administration</li> <li>Excellent communication (both oral, written, and interpersonal) and customer service skills as well as troubleshooting skills are a must</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Technical Support Engineer II - Unified Communications

Habitat for Humanity International (HFHI) is currently seeking an IT professional to fill the role of Solution Architect. At its core, solution architecture involves defining and envisioning various aspects of a business solution, considering both strategic and transactional considerations. The Solution Architect’s scope of activities include developing both a near and long-term vision for an overall solution. While scope specific, the Solution Architect must consider the overall ecosphere, ensuring adaptability to evolving user demands, workloads, or pivots to business needs. This position may be based remotely within the US and requires 15% travel. Responsibilities: *Facilitate alignment between business and IT, providing technical guidance through the Solution Delivery Lifecycle. *Document solution standards, Define: High level designs, cross-system integrations, different solution phases, implementation approach, monitoring and alert approach, tradeoff analysis, and functional/non-functional requirements. *Provide development or vendor teams with guidance, frameworks, and solution documentation. *Analyze trends and disruptions, and assess their risk and impact on targeted business outcomes. *Communicate effectively to the audience, enabling visualization of the future state and trigger long-term planning. *Create appropriate architecture positions that empower teams to make actionable decisions. *Serve as the key bridge between Project Delivery teams/Developers and the Enterprise Architecture Group. Requirements: *Bachelor’s degree in Computer Science or related field or equivalent combination of education and experience. *10+ years of related experience. *Significant experience in managing services through partners/vendors in outsourced model. *Passionate and knowledgeable about the technology landscape, with a history of predicting and planning for implementation of trending technologies to maximize investment. *Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals. *Thorough understanding of operational support processes with excellent business acumen. *Proven record of building software solutions. *Proven history of thriving in a fast-paced environment, while dealing with ambiguity. *Excellent verbal and written communication skills. *Active support of HFHI Values: -Humility – We are part of something bigger than ourselves. -Courage – We do what’s right, even when it is difficult or unpopular. -Accountability – We take personal responsibility for Habitat’s mission. -Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct. Preferred: *Experience working in a nonprofit setting. The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $104,210 to $122,600. #LI-DNP

Terwilliger Centre for Innovation in Shelter

Solution Architect

Req ID: 75768 Location: Tulsa -TUL Areas of Interest: Information Technology; Information Services Pay Transparency Salary Range: Not Available Application Deadline: 11/15/2024 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You make the most out of every opportunity. Bring your knowledge, skills, and abilities to us as a Technical Analyst III. You’ll be positioned for a great career! <h2>Job Description</h2> The Technical Analyst III is primarily responsible for supporting mission critical application systems software and interfaces requiring technical and systems knowledge along with advanced troubleshooting skills. Provide day-to-day support for complex applications systems including supporting business users working with multiple internal and external applications with critical interfaces having a significant direct impact to our customers. Help enable business success and create raving fans with business users by providing top notch support for systems including coordinating and participating in application development, testing, disaster recovery planning/testing, change management/deployment, and daily support. <h2>Team Culture</h2> Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. <h2>How You'll Spend Your Time</h2> <ul> <li>You will utilize troubleshooting skills to provide day-to-day support for the operation of complex mission critical application systems.</li> <li>You will be a Subject Matter Expert grow technical understanding of processing and data flows across multiple assigned applications including: software, system integrations, and network connectivity with tiered on premise and cloud environments.</li> <li>You will track metrics and trends of application performance and remediate issues.</li> <li>You will work extensively with Wealth Management personnel and management utilizing your business acumen and project management skills to help facilitate meetings to research and resolve support issues and write business and functional requirements to provide solutions to business requests. </li> <li>You will be responsible for systems process analysis, design, simulation, testing, implementation, application configuration, deployments, and disaster recovery</li> <li>You will analyze, design, plan, test, document, deploy, and support systems software and programs.</li> <li>You will perform business process modeling (includes logical modeling, data retention, and business process modeling) for simple projects.</li> <li>You will understand and create data flow documentation (includes data mapping and conversion mapping).</li> <li>You will develop simple to complex stored procedures and provide technical requirements/specifications for console applications. </li> <li>You will perform batch job scheduling responsibilities including writing, reading, and troubleshooting job plans.</li> <li>You will develop and maintain application documentation; define and maintain application configuration.</li> <li>You will employ established IT governance policies, project architecture methodology, and technology standards.</li> <li>You will drive change control processes as applied to supported applications and projects; drive support incident management. </li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of (a/an) ­­­­­­­­­­­­­­­­­­­ Bachelor’s Degree in Information Technology or Computer Science or related field of study and ­­/ or 3-5 years of directly related experience in ­­­­­­­­­­­­­Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience.Single application data flows across multiple applications • Application and Infrastructure Troubleshooting skills • Intermediate SQL skills a must • .Net debugging skills preferred • Scripting experience for example, Java Script or other tools • Employ RDBMS principles in the design of simple to moderate data structures. • Single application data flows across multiple applications • Software integration, system integration, and technology used • Tiered environments (e.g. Deployment tiered - development, testing, UAT, production, DR and Multi-Tiered application environments – Web and Application (internal and external), Database, Messaging etc…) • Application disaster recovery • IT and IS standards and concepts • Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity. Enjoy working in teams and across departments to achieve business objectives while building strong relationships to become a trusted advisor and create raving fans. Influence change by being flexible and adaptable. • Project Management Methodology (basic framework, phases, artifacts, and process) • Quality / Testing Methodologies and tools • IT lifecycle Governance • Ability to effectively plan time, method, manner and sequence of own work assignments • Agile, waterfall, or other project management strategy • Oral and written communication skills to effectively represent self and BOKF • Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers. <h2>Working Conditions &amp; Physical Requirements</h2> Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

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