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<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. The Scaled Technical Account Manager (Scaled TAM) oversees and supports a scaled portfolio of enterprise users by leveraging automated tools, standardized processes, and proactive engagement techniques. This role focuses on consistent, high-quality account management rather than individualized, deep-dive engagements. The Scaled TAM ensures that all assigned users receive timely technical guidance, health checks, and adoption strategies. Additionally, they work cross-functionally across internal Stripe teams and provide an elevated support experience. If you embody a user-first and consultative mindset and are a keen problem solver, we want to hear from you. <h2 id="what-youll-do">What you’ll do</h2> <h3 id="responsibilities">Responsibilities</h3> Portfolio Management &amp; Monitoring <ul> <li>Manage a scaled book of enterprise user accounts, typically at a higher ratio. </li> <li>Use dashboards and reporting tools to identify usage trends, spot red flags, and forecast potential risks. </li> <li>Bring a builder mentality as you scale and grow the segment and set the strategic direction for user support and engagement. </li> </ul> Proactive User Engagement <ul><li>Develop one-to-many outreach programs, such as webinars and value-add activities, addressing common challenges and best practices. </li></ul> Conduct routine technical health checks to spot areas of improvement for Stripe’s users.Support Experience <ul> <li>Be directly accountable for analyzing and improving their support experience and providing contextual insight regarding users’ experience with support. </li> <li>Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the user. </li> <li>Collaborate with Engineering and other Operations teams to diagnose and solve technical user problems. </li> <li>Coordinate escalations for complex or high-impact incidents. </li> </ul> Customer Advocacy <ul> <li>Deliver an elevated services and support experience (fast, smart, concise, human, accurate, and informed) to your assigned users and internal stakeholders. </li> <li>Represent user priorities within the Operations org via support channels, documentation or product/feature feedback or development. </li> </ul> Knowledge Base &amp; Process Improvement <ul> <li>Analyze and optimize our support documentation and processes, and develop best practices to improve users’ experiences and help scale operations. </li> <li>Collaborate internally to streamline operational workflows and enhance efficiency. </li> </ul> Collaboration &amp; Team Alignment <ul> <li>Partner with other TAMs, Customer Success Managers, and Account Executives to ensure consistent customer experiences throughout the user lifecycle. </li> <li>Communicate proactively with leadership about progress against portfolio targets and any resource or process needs. </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>2+ years of experience in operations or account management roles, preferably in payments, fintech, or a similarly fast-paced industry </li> <li>Familiarity with ticketing systems (JIRA, Zendesk) and CRM platforms (Salesforce, Gainsight, etc.) </li> <li>Proficiency in data analytics and reporting (Power BI, Tableau, or similar) to interpret account health metrics </li> <li>Demonstrated experience understanding APIs, integrations, or common technical troubleshooting steps (depending on product focus) </li> <li>Demonstrated experience understanding SQL and ability to write, edit and understand basic SQL queries (ability to query data within databases) </li> <li>Ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity </li> <li>Demonstrated technical aptitude and prior experience with data analysis and use of technical tools to troubleshoot user issues </li> <li>Willingness to learn new technologies and product features and functionality </li> <li>Excellent communication skills and ability to engage with users at scale through written content (newsletters, webinars) and virtual sessions </li> <li>Strong time management and organizational abilities to balance multiple accounts and outreach programs </li> <li>A customer-first mindset with the ability to quickly build rapport, instill confidence, and drive adoption </li> <li>Ability to collaborate with cross-functional teams to achieve desired results </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience </li> <li>Experience in high-volume user management or portfolio-based customer success models </li> <li>Prior exposure to automation or one-to-many engagement strategies (creating webinars, developing email campaigns, etc.) </li> <li>Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvements </li> <li>Experience in product, consulting, or project management </li> <li>Industry knowledge specific to payments, fintech, or compliance frameworks </li> </ul> Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual US base salary range for this role is $88,900 - $133,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations Chicago Team Operations Job type Full time <a href="#"> Apply for this role </a>

Stripe

Scaled Technical Account Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase stores more digital currency than any company in the world, making us a top tier target on the internet. Security is core to our mission and has been a key competitive differentiator for us as we scale worldwide. Essential to scaling is building and running a security compliance program that reflects how we protect the data and assets in our care, to open the doors with customers, regulators, auditors, and other external stakeholders. If you love working with fast moving companies to grow and scale a technology compliance program and create positive change across the business, we’d like to speak with you about joining our team. Coinbase is looking for a Technology Controls Manager to drive second line of defense technology compliance initiatives and play a critical role in building and overseeing the design, implementation and monitoring of a technology control framework. What you’ll be doing (ie. job duties) <ul> <li>Build, maintain and provide oversight over a technology controls inventory to mitigate technology risks and meet regulatory requirements, technology policies and technology frameworks</li> <li>Build close relationships with stakeholder teams including Security, Engineering, Technology Governance, IT, and Operational Risk to advise on technology requirements and ensure excellence in control ownership</li> <li>Assist with the build and implementation of control a monitoring and testing program over technology control effectiveness and key metrics </li> <li>Support company wide initiatives to build a Technology Risk and Controls function and advance program maturity</li> <li>Develop technology control requirements for new products, update relevant controls, and provide subject matter expertise over requirements to product organization and other stakeholders </li> <li>Develop control and testing requirement documentation and deliver training to owners over control implementation, maintenance and remediation plans </li> <li>Support annual Technology Risk and Controls Assessment </li> </ul> <ul> <li>Perform control gap assessments over technology control environment and design and track remediation efforts to completion</li> <li>Provide ongoing reporting to stakeholders and leadership on above responsibilities and communicate progress and escalations management </li> <li>Work closely with internal and external auditors to educate them about a complex technology control environment </li> <li>Oversee quality of technology control initiatives and identify and analyze process gaps and thematic issues</li> <li>Develop creative solutions to prove risk mitigation and solve for complex regulatory problems faced by the crypto industry</li> <li>Identify opportunities to address systemic program challenges, recommend solutions and drive issue resolution </li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum of 7+ years of technology compliance or equivalent audit experience with experience leading and/or building a team of Full Time employees</li> </ul> <ul> <li>Strong knowledge and hands-on experience in technology frameworks such as COBIT, COSO, NIST, ISO 27001</li> <li>Prior experience working closely with auditors and/or external regulators </li> <li>Experience leading compliance initiatives from start to finish</li> <li>Experience reporting technology compliance posture to senior stakeholders</li> <li>Strong understanding of operational resilience programs and related regulatory requirements (DORA)</li> <li>Proven technical understanding and audit experience of cloud technologies, AWS preferred </li> <li>Ability to effectively and autonomously accomplish outcomes across cross-functional teams in ambiguous situations with minimal supervision</li> <li>Strong oral and written communication skills </li> <li>Ability to multitask, direct cross functional work, and hold others accountable to committed deadlines in a fast paced environment </li> </ul> <ul> <li>Ability to communicate with technical / non-technical stakeholders to align on shared outcomes</li> </ul> Nice to haves: <ul> <li>BA or BS in a technical field or equivalent experience </li> <li>Security certifications e.g. CISA, CISSP, COBIT or other relevant certifications</li> <li>Technical understanding of fintech services and/or crypto space</li> </ul> Position ID: P69476 #LI-remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $193,970—$228,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Manager, Technology Controls

<h2> Sr. Security Solutions Architect </h2> <a href="#"> apply now </a> <a href="#"> Back To Search Results </a> LOCATION: Tulsa, Oklahoma FLEXIBILITY: Hybrid/Onsite SALARY: $130,000 - $164,000 SALARY: $130,000 - $164,000 POSTED: January 9, 2025 JOB TYPE: Direct Hire JOB ID: 29109 <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h4> Job details </h4> <h4><a href="https://jobs.inceed.com/job/29109" target="_blank">To Apply for this Job Click Here</a></h4> Compensation: $130,000 – $164,000 Location: Tulsa, Oklahoma Senior Solutions Architect Position Overview: The Senior Solutions Architect is responsible for defining and implementing enterprise-wide architectures, directing large-scale integration efforts, and setting technology standards for network and unified communications. This role provides technical leadership, develops high-level design plans, and stewards projects to evaluate, implement, and deprecate technologies. The architect will partner with business and technology experts to create scalable solutions and guide the strategic direction of IT processes and technology. Key Responsibilities: 1. Solutions Architecture (50%) <ul> <li>Partner with business and technology subject-matter experts to translate business requirements into technological solutions. </li> <li>Collaborate with other architects to design scalable and adaptable architectural solutions. </li> <li>Develop and maintain enterprise-grade architectural plans for systems, products, and projects. </li> <li>Create and update policies, standards, reference architectures, and guidelines to ensure consistency across the organization. </li> <li>Research and lead the adoption of high-value retail and technology industry trends and emerging technologies. </li> <li>Serve as a technical expert across multiple technologies. </li> </ul> 2. Strategic Planning (20%) <ul> <li>Collaborate with business leaders to develop business cases that add value to the organization. </li> <li>Estimate future work and assist in the creation of the departmental budget. </li> <li>Research and document strategic plans to advance IT processes and technology. </li> <li>Contribute to the annual IT Strategic Plan creation and implementation. </li> </ul> 3. Product and Project Stewardship (15%) <ul> <li>Act as the architectural steward for projects, ensuring solutions adhere to architectural guidelines. </li> <li>Create or assign reference architectures for engineering and development teams. </li> <li>Provide technical expertise and advice as needed, including fulfilling the role of Product Owner when assigned. </li> <li>Ensure documented deliverables meet architectural standards. </li> </ul> 4. Leadership (10%) <ul> <li>Mentor technical resources to enhance their skillsets and career growth. </li> <li>Identify and facilitate growth opportunities for other team members. </li> </ul> 5. Service Management (5%) <ul> <li>Assist in resolving IT incidents and problems. </li> <li>Review and approve changes generated from change management weekly. </li> <li>Analyze incident trends and establish problem records to prevent future incidents. </li> </ul> Position Specifications: Required Education: <ul> <li>Bachelor’s Degree in Management Information Systems, Computer Science, Engineering, Telecommunications, or a related field, or 5 years of professional experience in an architectural capacity. </li> </ul> Desired Education: <ul> <li>Certifications such as VMware, Cisco Data Center, Cisco Route/Switch, Information Systems Security Professional/Manager (CISSP/CISSM), ITIL Foundation, and Project Management. </li> </ul> Required Experience: <ul> <li>10 years of experience with local and wide-area networks, system design, virtualization technologies, storage area networking, and cybersecurity technologies. </li> <li>5 years of experience leading the design and architecture of technology solutions. </li> <li>Proficiency with Microsoft, VMware, Palo Alto, Cisco, Citrix, and NetApp solutions. </li> <li>Strong understanding of infrastructure services including compute, storage, network, and security. </li> <li>Experience with project management, ITSM, ITIL, and troubleshooting complex problems. </li> </ul> Desired Experience: <ul> <li>Experience with IBM AS/400/IBM Power Systems, multiple database platforms, data protection software, SharePoint, Microsoft Project, AIX Unix, and RHEL. </li> <li>Familiarity with Cisco Routing and Switching, Palo Alto, Riverbed, Infoblox, and multiple virtualization or container-based technologies. </li> </ul> If you are interested in learning more about the Senior Solutions Architect opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #LI-Onsite #LI-RS1 <h4><a href="https://jobs.inceed.com/job/29109" target="_blank">To Apply for this Job Click Here</a></h4> <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h4> Apply Now </h4> "*" indicates required fields <h2> About Us </h2> Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance &amp; Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide. It feels weird tooting our own horn, but we are super proud to be: (same list awards and recognitions) Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

Inceed

Sr. Security Solutions Architect

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The IT Procurement team is on the frontline of growth, business continuity and global expansion support for Coinbase. We directly contribute to the mission of economic freedom and accessibility for all, by ensuring every person at Coinbase has the physical and virtual tools required to succeed, from the very first day. We excel at global logistics, we solve problems with decisive action and a “security first” mindset, while always providing best in class service to our customers. What you’ll be doing (ie. job duties): <ul> <li>Own the end to end hardware lifecycle and associated system(s)</li> <li>Act as a liaison between business units, IT teams, and external vendors to ensure alignment on project goals and deliverables</li> <li>Translate business needs into functional and non-functional requirements for technology teams, with a strong understanding of the ecosystem, tools and use cases</li> <li>Conduct gap analysis, impact assessments and process modeling to support system enhancements and operational improvements</li> <li>Manage vendors and customers, acting as an SME in asset management with demonstrated expertise in project management</li> <li>Gather, document, and analyze business requirements from stakeholders to develop technical specifications and system solutions for the ITAM program</li> <li>Contribute to all ITP initiatives; que management, software, hardware, systems and performance monitoring, with minimal oversight and measurable outputs</li> <li>Facilitate decision-making by presenting trade-offs and technical/non-technical implications clearly</li> <li>Collaborate with technical teams to ensure scalable, secure, and efficient system architectures.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Comfortable working with engineering, product, QA, design, vendors and business teams</li> <li>Experience with data analysis and KPIs to measure program success and set targets for improvement</li> <li>Ability to deliver under pressure and reprioritize effectively with minimal supervision</li> <li>System administration experience, specific to Procure to Pay or Asset Management</li> <li>Experience in a procurement, program management, or vendor management role</li> <li>Ability to identify and articulate requirements from a technical and business perspective</li> <li>Demonstrated success with data analytics and reporting at an enterprise level</li> <li>Excellent communication skills</li> <li>Ability to deliver in a fast paced, ambiguous environment </li> <li>Possess a strong understanding of compliance and audit specific to procurement and ITAM</li> </ul> Nice to haves: <ul> <li>Experience with Zip</li> <li>Experience with Oomnitza</li> <li>IT or Engineering Program Management experience</li> <li>Global logistics program management </li> <li>Experience negotiating large contracts</li> </ul> ID: P70727 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $170,765—$200,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Technical Program Manager, Procurement

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our R37 GenAI Lab Process Analyst in the Perfect Claim pillar, you will play a key role in both the assessment and optimization of existing edits and the design and implementation of future edits within a novel claim scrubber system. This position requires an analytical mindset, strong collaboration skills, and the ability to drive innovation in claim processing. To thrive in this position, you will need to be an innovative self-starter and a collaborator as you work with both external vendors and internal partners to achieve goals. You’ll use your prior experience in conceptualizing and developing products and framework to help shape the future state of work, as we build a new GenAI enabled product platform. Here's what you will experience working as a Process Analyst: <ul> <li>Analyze and optimize current edits in claim scrubbers to improve claim processing accuracy and efficiency. </li> <li>Design new edits to address future needs, anticipating changes in claim processing requirements based on payer policies and reimbursement guidelines.</li> <li>Collaborate with cross-functional teams to implement optimization solutions and new edits. </li> <li>Monitor and evaluate the performance of edits, making data-driven recommendations for further enhancement. </li> <li>Ensure compliance of edits with industry standards and regulations. </li> <li>Conduct testing and validation to ensure new edits function accurately and effectively. </li> <li>Analyze trends and patterns to predict future requirements and challenges in claim processing. </li> <li>Produce detailed reports and presentations to communicate findings, analytics, and recommendations. </li> <li>Travel domestically and internationally; 25-50%.</li> </ul> Required Qualifications: <ul> <li>Bachelor's Degree</li> <li>3-5 years of experience in healthcare operations (i.e. revenue cycle management, provider, payer, vendor).</li> <li>Expertise in healthcare billing operations.</li> <li>Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.</li> </ul> For this US-based position, the base pay range is $84,456.00 - $139,823.91 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Process Analyst

Regent Bank

Analyst, BSA-CRB Customer Success

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact , expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.The Senior Business Systems Analyst role supports the Leadership Team of Application Services and will focus on supporting the Customer Success organization by providing systems and processes to ensure successful onboarding, adoption, operational effectiveness, support and retention of Blackbaud customers throughout the customer journey. Examples include data integrations, product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational efficiency improvements, workflow design, documentation, education, and adherence monitoring work efforts. The analyst will also seek to ensure optimal usage of the existing tools which support the customer operation organization including, Certinia (formally FinancialForce), Coveo, Docebo LMS, and Salesforce ecosystems.What you'll do::<ul> <li>Partner with cross functional departments to uncover business needs and understand how to best leverage our core customer-lifecycle management systems such as Gainsight, Salesforce, Workday, etc.</li> <li>Support business strategy development for the services teams and manage mapping, documenting, and implementing customer success processes </li> <li>Prepares preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design </li> <li>Analyze different technology solutions/approaches, which may include reviews of different market solutions and/or internal solutions; recommend best practice driven approach</li> <li>Develop and prioritize user stories to drive system requirements, aligned with and enabling business process change; able to engage with application team in discussion to ensure technical design meets functional objectives in Azure Dev Ops (ADO)</li> <li>Participates in sprint planning, design reviews and sprint reviews to ensure that business processes are properly supported; responsible for updated proposed workflows </li> <li>Performs Data review / audits, identify specific performance improvement opportunities (system performance, functional performance, user performance, etc.) </li> <li>Facilitate successful testing and launch activities including UAT, Regression testing and internal/external readiness and change management</li> </ul>What you'll bring: <ul> <li>5+ years professional experience in Business Analysis, preferably in a role focused on Customer Success and Enablement utilizing Salesforce-related technologies and solution design </li> <li>Strong understanding and experience with Salesforce and Customer Success technology; Coveo Enterprise Search, Docebo LMS and Gainsight experience preferred </li> <li>Strong understanding or experience with process definition methodologies </li> <li>Familiarity with application tracking analytics and processes (MixPanel, Heap)</li> <li>Knowledge of Azure Dev Ops (ADO) and SAFe, Agile, or Scrum Methodologies.</li> <li>Highly proficient with Microsoft Visio and/or other modeling tools</li> <li>Knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results </li> <li>Ability to deliver work which meets minimum standards of quality, security, and operability.</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Senior Business Systems Analyst, Customer Success

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ONE Gas

Sys Analyst II, Citrix Admin (Hybrid) Tulsa or Oklahoma City

Liberty Mutual Strategic Ventures

Analyst Product Analysis

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary The Network Relations Sr Analyst supports our Medicaid Provider Experience programs to maintain provider risk management and positive relationships supporting high value initiative activities with our Provider network. The Network Relations Sr Analyst will assist in driving coordination of internal and external solutions to achieve Best-in-Class provider satisfaction, affordability and quality improvements as set by each Medicaid Health Plan.<ul> <li>Deploy and support the Medicaid Provider Engagement program including onsite meetings at Aetna offices as required</li> <li>Reviews, learns and participates with operations teams regarding policy and procedures related to claims/providers.</li> <li>Assist with the monitoring of executed provider contracts to ensure Network Access meets State requirements</li> <li>Coordinates provider information with Provider Data Services including Member Services and other internal departments as requested as Provider Demographics are updated</li> <li>Supports providers by resolving problems and advising providers of new protocols, policies, and procedures</li> <li>Deliver training materials for staff and provider network. Participates as need for initial and ongoing provider in-services and provider education. </li> <li>Participates, when requested, in Grievance and Appeals meetings, and/or assists with tracking and trending provider grievances,</li> <li>Assists as requested for responses for all governmental, regulatory and quality assurance provider complaints; timely and continuous reconciliation of provider records; oversees Provider Access and Availability by reviewing Appointment Availability Audits conducted by staff</li> <li>Provides support and maintenance assistance for websites, portals, directories, manuals, and dashboards; plans, coordinates, and conducts provider forums and monthly webinars; develops communications including newsletters</li> <li>Provides assistance and support to other departments, as needed, to obtain crucial or required information from Providers, such as HEDIS, Credentialing, Grievance and Appeals, SIU, etc. Coordinates provider status information with member services and other internal department</li> <li>Promotes and educate providers on cultural competency</li> </ul> Required Qualifications<ul> <li>Minimum of 3 to 5 years’ experience in Provider Relations; experience in Medicaid servicing or managing non-standard relationships with providers with exposure to benefit plan design and/or contract interpretation</li> <li>Excellent interpersonal skills and the ability to work with others at all levels </li> <li>Knowledge of Medicaid Regulatory Standards for Network Access, Credentialing, Claims Processing, Provider Appeals &amp; Disputes and Network Performance Standards</li> <li>Excellent problem-solving skills</li> <li>Strong communication skills</li> <li>Candidates are to reside within applicable state with ability to travel as needed to provider sites and Aetna office locations as required</li> </ul> EducationBachelor’s degree or an equivalent combination of formal education and experienceAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 07/02/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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