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Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The Global Information Security (GIS) team is responsible for protecting bank information systems, confidential and proprietary data, and customer information. The team develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities, develops, deploys and manages a risk-based controls portfolio, and manages and operates global security operations centers that monitor, detect and responds to cybersecurity incidents. The GIS team goal is to ensure that the control processes and effectiveness are within the identified risk tolerance. The team manages the performance and effectiveness of the working control through the establishment of metrics with thresholds. They also validate the reasonability of Laws, Rules and Regulations mapping alignment to the controls, as aligned by the GIS Policy team. Job Description: This role provides daily operational support for the BISO ERP Governance and Strategy team, including the coordination of projects, forum and committee preparation, report generation, metric compliance and quality assurance, and process and procedure documentation. The individual will also help facilitate communication, awareness, and training. A large part of the role is coordinating the various projects and work activities that support the BISO ERP Exceptions Governance activities. Responsibilities include coordinating with cross-functional stakeholders, BISO SLT, and SISOs to support modifications and improvements to the BISO ERP Exception Review Framework and related projects, reports, metrics, documentation, and communication materials. Responsibilities: <ul> <li>Creating and QA’ing Key Risk Review monthly reports, creating dashboards etc.</li> <li>Calculating the BISO Key Risk Review Deliverable Metrics which measure the creation, completeness, and deliverable of the KRR’s.</li> <li>Producing and pulling metrics for Monthly Business Reviews</li> <li>Creating incident summaries every month and following along with GIS Incident Response team for better understandings</li> <li>Partners with the Phishing and Vishing metrics program owners monthly for data results delivery</li> <li>Coordinates with DLP, ADSF, BISO Exceptions teams to deliver their content in KRRs</li> <li>Serve as a coordinator for BISO ERP Governance metrics, reports, and supporting documentation.</li> <li>Work with leadership on curation and prioritization of projects and related work activities.</li> <li>Support BISO SLT and SISOs with development, enhancement of BISO ERP Governance materials.</li> <li>Perform QA of finalized content drafted by the BISO ERP Governance team.</li> <li>Closely partner with BISO Engagement Leads to ensure timely presentation, review, and modification of metrics.</li> <li>Facilitate weekly project and pipeline review meetings with BISO ERP Governance leadership.</li> <li>Support BISO teams on developing, implementing, and delivering relevant metrics and reports.</li> <li>Provide support for BISO ERP Exception Strategic planning and updates</li> <li>Pulling Metrics, Preparing Reports, Creating risk dashboards, Stakeholders management etc. </li> <li>Should have good knowledge in MS Office tools including MS Visio and Sharepoint</li> </ul> Requirements: Education: Bachelor’s Degree or technology and cybersecurity background Certifications: CEH, CompTIA Security+, CISA, CRISC, CISM, CISSP (Good to have) Experience Range: 6+ years Foundational skills: <ul> <li>Producing and pulling metrics for Monthly, Quarterly Business Reviews</li> <li>Creating and QA’ing Key Risk Review monthly reports, creating dashboards etc.</li> <li>Exemplary presentation and communication skills, specifically written communications</li> <li>Good knowledge in project management, stakeholder management and co-ordination with LOB partners</li> <li>Extensive knowledge of analyzing vulnerabilities and validation of remedial plans</li> <li>Good experience in performing Quality reviews, identifying gaps and following up with stakeholders on closing the observations</li> <li>Knowledge/Experience in Application security, Risk assessments, Cloud technologies, GRC (Governance, Risk, and Compliance) and/or third-party management with emphasis on security processes and controls</li> <li>Experience evaluating threats/risks posed by new technologies spanning networks, hardware, software,</li> <li>Ability to evaluate technology to ensure cyber-secure development that adheres to internal application policy, standards, and baselines.</li> <li>Bachelor’s degree in information technology, information security or related field</li> <li>Must be flexible to work during hours that needs collaboration with US partners.</li> <li>Highly skilled with all Microsoft tools</li> </ul> Desired skills: <ul> <li>Comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding</li> <li>Excellent critical thinking skills, attention to detail, thoroughness, diligence</li> <li>Contribute to create a positive team culture within a diverse workforce </li> <li>Strong risk awareness, including operational, compliance, and reputational risk</li> <li>Work independently and as part of a team to achieve team, bank objectives</li> </ul> Work Timings: 13:30 – 22:30 IST Job Location: Chennai / Mumbai / Hyderabad

Bank of America

Senior Analyst - System Administration and Support

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Detailed Job Description Bank of America’s Global Risk Management business is looking for a Quantitative Financial Analyst in the Market Behavior Analytics group within Global Risk Analytics. This group is responsible for developing surveillances and other sophisticated controls over activities in our Global Markets business. These controls detect potentially suspicious activities and patterns of behavior. Building these controls requires knowledge of big data techniques, ability to architect systems that can efficiently scale to hundreds of billions of data points per day, machine learning over unstructured and structured data, graph analytics, and experience with building UI for data rich applications. Key responsibilities include: <ul> <li>Understanding financial data: schemas, flow, size, data issues, data controls, etc. </li> <li>Building performant big data pipelines that are the backbone of building large scale surveillance systems.</li> <li>Building surveillance models using sophisticated modeling techniques including machine learning and AI.</li> <li>Testing the efficacy of surveillances using advanced modeling techniques.</li> </ul> Required Skills: <ul> <li>Successful candidates will have a Bachelor’s or Master’s degree in computer science or related disciplines.</li> <li>At least 2 years of relevant experience in software engineering in Quantitative Finance or other industries.</li> <li> Ability to analyze and find interesting patterns in data with at least one of the following:<ul> <li>Experience in implementing distributed algorithms on large amounts of data using Big Data, batch and streaming technologies like Hadoop, Spark, Flink, Kafka etc. </li> <li>Experience in building user facing applications over large amounts of data using technologies like React, Angular, JavaScript etc.</li> </ul> </li> <li>Experience with SQL and NoSQL databases such as MongoDB, HBase, Cassandra, Oracle etc. to process large scale data.</li> <li>Strong communication skills and ability to effectively communicate quantitative topics to technical and non-technical audiences.</li> <li>Ability to effectively present findings, data, and conclusions to senior leaders.</li> <li>Ability to operate independently with minimal supervision to deliver sub tasks as well as ability to participate in group settings.</li> </ul> Preferred skills: <ul> <li>Experience in machine learning / AI models</li> <li>Experience with large scale financial data sets</li> <li>Experience to code independently with minimal oversight in at least one programming language like Python or Java.</li> </ul> Minimum Education Requirement: Successful candidates will have a Bachelor’s or Master’s degree in computer science or related disciplines. Shift:1st shift (United States of America) Hours Per Week: 40

Quantitative Finance Analyst - Markets Behavior Analytics Group

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description An opportunity has opened up on the Asia Pacific, Global Accounting &amp; Reconciliation Team within Global Operations. The APAC Reconciliation team, based in Singapore, is responsible for managing a wide variety of reconciliations with focus on risk and exposure management and process improvement for the global markets business. As a member of the Team, you will prepare daily/ monthly reconciliations including month-end balance sheet attestation. Partake in tactical and strategic projects focused on improving the reconciliation space, executing controls to reduce risk across the recon utility, and overall support of the operating model. The candidate will get the opportunity to develop greater understanding as to how Bank of America operates as a whole, allowing for interaction with various operational teams across different regions. Primary Responsibility: • Serve as a reconciliation team member contributing to daily BAU production work through the completion of responsible reconciliations • Interact with stakeholders from different operational teams and locations to deliver on BAU and remediate issues • Assist with Month End Balance Sheet Attestation • Manage group mailbox and ensure queries are responded to in timely manner • Contribute to Audit Requests related to Reconciliations performed • Contribute to reducing risks and driving operational excellence in the reconciliation space • Support all other reconciliation responsibilities of the team Requirements • Minimum Bachelor's degree or equivalent • 3-5 years of Financial Industry experience, operations and/ or reconciliations experience preferred • Ability to work in a team environment and able to effectively coordinate and collaborate across various teams • Self starter, able to manage own time, work independently but know when to escalate • Ability to manage multiple priorities/ tasks to meet tight deadlines • Willingness to learn with excellent attention to detail • Excellent verbal and written communications skills • Utilizes Microsoft Office products (Word, PowerPoint, Outlook) effectively, intermediate Excel skills preferred Other Qualifications: ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change. ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Officer, Operations Senior Analyst (APAC Reconciliation), Global Markets Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation. Responsibilities: <ul> <li>Supply guidance and customer service for business partners and operations teams regarding status of request</li> <li>Communicate actions on specific LOB requests to enable further action or remediation.</li> <li>Continuously monitor and update processes and procedures based on LOB/AML/CDD policies as they change due to regional or jurisdictional requirements.</li> <li>Operations coordination, planning, and measurement (metrics)</li> <li>Reporting-volumes, trends, and reconciliation as needed.</li> <li>Review data entry and information to ensure that account closures comply with guidelines.</li> <li>Assemble the information from various reports into a consolidate format to send to the Lines of Business (LOBs) for approval.</li> <li>Serve as the liaison between Client Account Offboarding &amp; Control team (CAO&amp;C) and the Lines of Business (LOB) to capture stakeholder decisions directly escalated for account closure decisioning.</li> <li>Communicate effectively with inter-department groups such as: Global Banking Client Account Offboarding &amp; Control, Global Markets Client Offboarding, Cross Line of Business, AML Restrictions, Bulk Operations Team, Data Quality, and GBS associates to send to the Line of Business (LOB) for approval.</li> <li>Create and perform Metrics along with knowledge of SAS, Teradata, Excel, and tableau.</li> <li>Create/run reports and backing them into Teradata.</li> <li>Proactively identify risk areas or gaps within current process controls and raise items to team and manager.</li> <li>Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards</li> <li>Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation</li> <li>Complies with controls and Quality Assurance (QA) practices to support business continuity efforts</li> <li>Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness</li> <li>Performs QA activities including executing on controls, managing cases, and reporting results</li> <li>Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success</li> <li>Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting</li> </ul> Required Skills: <ul> <li>Excellent communications skills and ability to present to an audience.</li> <li>Ability to work in a collaborative environment.</li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds.</li> <li>Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.</li> <li>Strong communication skills (verbal, written and presentation) and active listening skills.</li> <li>Enthusiastic, energetic, determined, and positive – especially under pressure</li> <li>Critical thinker and risk minded.</li> <li>Preferred Intermediate proficiency using Microsoft Office products such as Word, Excel, PowerPoint</li> <li>Ability to work to manage deadlines with attention to detail.</li> </ul> Additional Skills: <ul> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change.</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> <li>Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Business Control Analyst - Global Operations - Global Markets Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Responsibilities: <ul> <li>Maintains accuracy of client portfolio using internal and external comparison tools</li> <li>Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling</li> <li>Explores methods to enhance processes, further reduce risks, and boost client experience</li> <li>Partners with colleagues on the trade and sales support teams, as well as external agents</li> <li>Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting</li> <li>Escalates potential risks and exposures to manager in a timely manner</li> <li>Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions</li> <li>Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines</li> <li>Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.</li> <li>Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements</li> <li>Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met</li> <li>Ensure all jurisdictional regulatory requirements related to KYC are adhered to</li> <li>Support business with KYC related queries and requests</li> <li>Participate in remediation, internal/external Audits (where applicable)</li> </ul> Required Qualifications: <ul> <li>Two or more years of financial services experience</li> <li>Excellent verbal and written communications skills</li> <li>Documented experience performing in a process-oriented production environment that changes periodically</li> <li>Familiar with MS Office Suite (Excel/Word/Outlook/Access) </li> <li>Work in a team environment</li> <li>Organize work, prioritize tasks and handle multiple assignments simultaneously</li> <li>Successfully meet tight deadlines while ensuring data accuracy and integrity</li> <li>Work and execute with minimal supervision or remote management </li> </ul> Desired Qualifications: <ul><li>Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience</li></ul> Skills: <ul> <li>Data Collection and Entry</li> <li>Recording/Organizing Information</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Research</li> <li>Fraud Management</li> <li>Risk Management</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Quality Assurance</li> <li>Problem Solving</li> <li>Adaptability</li> <li>Customer and Client Focus</li> <li>Prioritization</li> <li>Result Orientation</li> <li>Written Communications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

AML Refresh Ops - Ops Sr Analyst MKTS

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships. Responsibilities: <ul> <li>Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development</li> <li>Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues</li> <li>Provides quality assurance review and testing on operating key controls</li> <li>Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency</li> <li>Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients</li> <li>Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Critical Thinking</li> <li>Data Collection and Entry</li> <li>Data Quality Management</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Problem Solving</li> <li>Research Analysis</li> <li>Customer and Client Focus</li> <li>Innovative Thinking</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Quality Assurance</li> </ul> Required Qualification's : <ul> <li>Role is responsible for reviewing client data that cannot be verified by a third party vendor in accordance with the Customer Identification Program.</li> <li>Processes routine/standard alerts (via applications and email) to appropriate front line unit (FLU) according to established procedures and prescribed processes.</li> <li>Daily responsibilities will cover one or more operations functional areas such as: Reviewing Initial Report, Sending out Alerts, Responding to Email Requests</li> <li>Provides quality service and effective and efficient operations support for the assigned areas, internal business partners and/or external customers and clients.</li> </ul> Desired Qualification's: <ul> <li>Strong written communication skills</li> <li>Strong problem resolution and decision-making skills</li> <li>Attention to Detail and completeness for record retention is critical</li> <li>Highly motivated mindset</li> <li>Adapt to change in a highly regulated industry</li> <li>Collaborative mindset</li> <li>Analytical thinking</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

CIM Ops Information Management Analyst

Technical Account ManagerWhat you can expectWe are looking for an amazing Technical Account Manager (TAM) with Contact Center experience to join our team. The ideal candidate will build impactful relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness.About the TeamThe TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.Responsibilities: <ul> <li>Serving as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space.</li> <li>Partnering closely with the customer account team ( Account Executive and Customer Success Manager) to drive and strengthen the customer relationship</li> <li>Managing technical feature requests and requirements that are key to the customer’s success and process workflow.</li> <li>Developing a trusted- technical advisor relationship with customers and provide recommendations based on the Zoom product suite to address their business needs.</li> <li>Partnering with Customer Success Manager to notify customers about product enhancements and incremental product releases.</li> <li>Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager</li> </ul>What we’re looking for<ul> <li>Have experience (5+) in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer.</li> <li>Have deep understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience troubleshooting network issues (e.g., firewalls, NAT, etc.).</li> <li>Have experience with video conferencing and UC tools such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.</li> <li>Have administration experience with Windows, Mac, and Linux.</li> <li>Be familiar with cloud CCaaS platforms like NICE, Genesys, Five9, etc., and contact center technologies (ACD, omnichannel, routing).</li> <li>Have experience with on-premise solutions like Genesys Engage, and understanding of telecom infrastructure including PBX, carriers, VoIP, and networking protocols like UDP/TCP/IP.</li> <li>Project management skills (PM but not required), with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction.</li> <li>Possessing certifications in Cisco (CCNA, CCNP, CCIE) and contact center-centric industry certifications are highly valued.</li> </ul>Salary Range or On Target Earnings:Minimum:$97 600,00Maximum:$225 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/17/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Account Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. Responsibilities: <ul> <li>Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity</li> <li>Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems</li> <li>Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank</li> <li>Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution</li> <li>Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls</li> <li>Records data captured during client interactions accurately</li> </ul> For internal employees; participation in a work from home posture does not make you ineligible to post” Hours: Tuesday through Saturday 12:00pm-9:00pm Required Qualifications: • Strong analytical and organizational skills • Demonstrated ability to solve complex problems by reviewing related information. • Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed. • Customer centric approach • Demonstrates a strong sense of urgency • Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience. • Comfortable taking inbound or making outbound calls to clients in a high production focused environment. • Communicates effectively and confidently and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Good time management skills • Flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Prior experience in Retail Fraud Servicing, Claims or Fraud Detection. • Experience working in an environment where both individual and team goals are met or exceeded routinely. Skills: <ul> <li>Analytical Thinking</li> <li>Client Experience Branding</li> <li>Customer and Client Focus</li> <li>Due Diligence</li> <li>Research</li> <li>Attention to Detail</li> <li>Data Collection and Entry</li> <li>Policies, Procedures, and Guidelines</li> <li>Referral Management</li> <li>Written Communications</li> <li>Adaptability</li> <li>Business Intelligence</li> <li>Investigation Management</li> <li>Issue Management</li> <li>Relationship Building</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:2nd shift (United States of America) Hours Per Week: 40

Senior Fraud Analyst II

<ul> <li> <a href="https://koch.avature.net/en_US/careers/SearchJobs" target="_blank"> &lt; Back to Search Results </a> </li> </ul> <h2> Senior Applications Engineer </h2> Location(s) Tulsa, Oklahoma Company John Zink Career Field Sales Job Number 173432 <a href="https://koch.avature.net/en_US/careers/Login?jobId=173432" target="_blank"> Apply now </a> <a href="#"> Share </a> <ul> <li> <a href="#">Email</a> </li> <li> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;display=popup" target="_blank">Facebook</a> </li> <li> <a href="http://twitter.com/intent/tweet?url=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;text=Senior+Applications+Engineer" target="_blank">X</a> </li> <li> <a href="https://koch.avature.net/_linkedinApiv2?portalUrl=https%3A%2F%2Fkoch.avature.net%2F&amp;action=INIT_SHARE&amp;shareUrl=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432" target="_blank">LinkedIn</a> </li> </ul> John Zink, a Koch Engineered Solutions company, is looking to add a Senior Applications Engineer to our team located in Tulsa, OK. This position is located in Tulsa, OK. The Senior Applications Engineer will be expected to have a strong technical ability connected to the selection and implementation of Flares and adjacent solutions. This role focuses on direct ownership of high value customer engagement, requiring strong economic thinking skills around marginal analysis and risk evaluation, to develop value proposition and influence key decision makers. What You Will Do <ul> <li>Engage in discussions with a global customer base to better understand their equipment needs.</li> <li>Coordinate with multiple John Zink and Koch Engineered Solutions business offices to find creative solutions that best meet the customer’s needs.</li> <li>Collaborate with a diverse team of engineers to develop the technical and commercial proposal that communicates the value of our proposed solution.</li> <li>Work with the equipment execution team to ensure the equipment is built in compliance with customer specifications and expectations.</li> <li>Develop commercial proposals based upon applications of our technical solutions.</li> <li>Lead formal and informal presentations to progress high level knowledge sharing around technologies and operating practices.</li> </ul> The Experience You Will Bring Requirements (Basic Qualifications): <ul> <li>Experience with process design or technical sales for combustion related equipment</li> <li>Experience working cross functionally with sales and engineering teams</li> <li>Experience negotiating technical clarifications, terms and conditions, contracts, etc. </li> <li>Willing and able to travel 25%, both domestic and international</li> </ul> What Will Put You Ahead <ul> <li>Five (5) years of applications engineering, technical sales, or business development experience in the Petrochemical or Refining industries</li> <li>Experience working with a global customer base</li> <li>Bachelor’s degree in Mechanical, Electrical, Chemical, Technology Engineering, or other relevant technical degree or 5+ years of closely related experience in the combustion industry</li> </ul> At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. #LI-RP3 Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy <a href="https://jobs.kochcareers.com/pages/culture" target="_blank">here</a>. Who We Are As a Koch Engineered Solutions company, John Zink is a global leader in emissions control and a pioneer in modern Combustion solutions. Our research and development facilities make up the largest testing complex of its kind. Additionally, our worldwide service organization is the largest, most technically advanced team of its kind. We provide solutions to capture emissions, destroy pollutants, manage waste and heat vital processes to help industries operate more cleanly and efficiently. At Koch, employees are empowered to do what they do best to make life better. Learn how our <a href="https://www.kochind.com/about/business-philosophy" target="_blank">business philosophy</a> helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: <a href="http://www.kochcareers.com/doc/Everify.pdf" target="_blank">http://www.kochcareers.com/doc/Everify.pdf</a> <a href="https://koch.avature.net/en_US/careers/Login?jobId=173432" target="_blank"> Apply now </a> <a href="#"> Share </a> <ul> <li> <a href="#">Email</a> </li> <li> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;display=popup" target="_blank">Facebook</a> </li> <li> <a href="http://twitter.com/intent/tweet?url=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;text=Senior+Applications+Engineer" target="_blank">X</a> </li> <li> <a href="https://koch.avature.net/_linkedinApiv2?portalUrl=https%3A%2F%2Fkoch.avature.net%2F&amp;action=INIT_SHARE&amp;shareUrl=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432" target="_blank">LinkedIn</a> </li> </ul>

John Zink Hamworthy Combustion

Senior Applications Engineer

Job TitleConsulting AnalystJob Description SummaryThe role of the Industrial Consulting Analyst is to provide analytical support, information research, data modeling, report writing, and data manipulation and visualization tool development. This requires the Industrial Consulting Analyst to collaborate with senior team members throughout the consulting process. The Industrial Consulting Analyst assembles data, using analytical and quantitative methods, to analyze performance, identify problems, develop recommendations, and effectively communicates results using reporting and data visualization tools to support the client and the consulting team’s goals. The Industrial Consulting Analyst will also assist in developing data manipulation and visualization tools to support consulting process and reporting improvements.Job DescriptionEssential Duties<ul> <li>Working with senior team members, interpret, evaluate, and organize real estate, financial, supply chain, demographic, and other quantitative and qualitative data into an effective narrative as a part of client presentation materials</li> <li>Effectively use Microsoft PowerPoint, Excel, PowerBI and other applicable data visualization and presentation tools to organize and demonstrate recommended strategies for client presentations.</li> <li>Supports ad hoc operational projects for the betterment of the Industrial platform</li> <li>Build data modeling and visualization tools to support improved data interpretation and knowledge delivery</li> <li>Attend client presentations to support senior team members</li> <li>Build effective client relationships to help the team meet or exceed internal and external client needs</li> <li>Assist senior team members in the research and development of white papers and industry reports</li> </ul>Other Requirements <ul> <li>Bachelor degree in Business, Consulting, Accounting, Finance, Economic Development, Supply Chain or related field</li> <li>4-6 years of experience preferred</li> <li>Demonstrated economic, financial, and quantitative/qualitative problems solving skills</li> <li>An ability to develop highly creative solutions to complex issues utilizing data visualization and analytics tools (e.g. Lightcast, Alteryx, ESRI, PowerBI, etc.)</li> <li>Strong knowledge and proficiency with spreadsheet and presentation software including Microsoft Office (Word, Excel, PowerPoint, Outlook)</li> <li>Excellent oral and written communication skills to effectively communicate complex topics to clients via professional presentations and reports</li> <li>Excellent time management, organizational and analytical skills</li> <li>Excellent interpersonal communication, leadership, and relationship building skills</li> <li>Exceptional organizational skills; able to balance multiple priorities and projects, keeping all team members informed of process and issues</li> <li>Ability to work effectively in large teams and independently in an in office or remote setting.</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $63,750.00 - $75,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

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