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<h2>Job Description</h2> You have an obsession for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you will <a href="#">have the opportunity to</a> take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker <a href="#">in Branch Banking</a>, you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week. Job responsibilities <ul> <li>Delivers an exceptional customer experience by acting with a customer-first attitude</li> <li>Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations</li> <li>Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships</li> <li>Influences, educates, and connects customers to technology</li> <li>Possesses initiative and knowledge to provide financial options for customers using a consultative approach</li> <li>Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together</li> <li>Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs</li> </ul> Required qualifications, capabilities, and skills <ul> <li>1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results</li> <li>High school degree, GED, or foreign equivalent</li> <li>Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire</li> <li>Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training</li> <li>Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs</li> <li>Ability to work branch hours including weekends and some evenings</li> </ul> Preferred qualifications, capabilities, and skills <ul> <li>College degree or military equivalent</li> <li>Professional, thorough, and organized with strong follow-up skills</li> <li>Exude confidence with clients when sharing product knowledge and solutions</li> <li>Experience adhering to policies, procedures, and regulatory banking requirements</li> </ul> Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: <a href="https://mortgage.nationwidelicensingsystem.org/Safe/SitePages/default.aspx" target="_blank">https://mortgage.nationwidelicensingsystem.org/Safe/SitePages/default.aspx</a> <h2>About Us</h2> Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" target="_blank">FAQs</a> for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans <h2>About the Team</h2> Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

J.P. Morgan

Relationship Banker - Memorial and 91st - Tulsa, OK

Is your interest in building capabilities which enable innovation, speed, scalability and efficiency? The Global Identity &amp; Access Management Team is dedicated to transformative improvements and enhancements to both compliance and user experience. Key Responsibilities: <ul> <li>Execute on the strategy and design of MetLife’s Identity Management program.</li> <li>Establish organization training plans, manage escalations, communicate goals and deliver robust solutions for business impact.</li> <li>Bring an expert level of understanding of relevant technologies, provide leadership to team members.</li> <li>Align to senior management’s vision while communicating status updates and metrics.</li> <li>Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.</li> </ul> Essential Business Experience and Technical Skills: Required Skills: <ul> <li>Bachelor’s degree in information technology, security, or related degree or equivalent experience.</li> <li>A minimum of 7 years of experience in Identity and Access Management, with 3 - 5+ years on SailPoint IIQ.</li> <li>Strong understanding of Identity and Access Management principles and technologies (SailPoint IIQ, RBAC/ABAC, LDAP/AD).</li> <li>High degree of empathy, assertiveness, and persuasiveness and potential to lead diverse teams.</li> <li>Proven experience leading transformational IAM projects in large, complex organizations.</li> </ul> Preferred Skills: <ul> <li>Demonstrates comprehension of Enterprise Security concepts.</li> <li>Experience managing development teams or having hands on software engineering experience.</li> <li>Strong project coordination and organizational skills, preferably using Agile methodology.</li> <li>Knowledge of business concepts, tools and processes needed to make good decisions to support the business.</li> <li>Ability to assist in production of status reports, metrics, requirements, project progress tracking, and analysis.</li> <li>Must be able to effectively communicate security-related concepts to a broad range of technical and non-technical staff.</li> </ul>

MetLife

Director, Identity Management

Location - the ideal candidate for this position will live and have familiarity with dental recruiting in OH / TX. The Team You Will Join The team you will join is Network Development, and the role is responsible for recruitment of out of network dentist to participate in MetLife's Preferred Provider Network. The Opportunity The Network Recruitment Specialist is responsible for the recruitment of out of network dentist into MetLife's Preferred Dental Network. The position is required to support the dental current book of business and any new dental business. Increasing the MetLife Preferred Network allows our dental business to receive dental services in network on a national level. This is an exciting opportunity to join a professional organization that cultivates a positive culture that includes a collaborative environment and potential for growth. Success in this role requires strong negotiation skills, the ability to create and implement effective recruitment strategies. The Network Recruitment Specialist is responsible for recruitment, negotiation and contract out of network dentist to participate in MetLife's Preferred Network. You’ll collaborate closely with the Network Team, Sales and Client Services, and Finance in an environment where every contribution is respected, and every perspective is heard. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Lead targeted Recruitment Efforts in your assigned territory.</li> <li>Create recruitment list of out of network dentist to contract with MetLife Preferred Network.</li> <li>Oversee the assigned territory.</li> <li>Manage positive and professional relationships with Dental Providers.</li> <li>Develop recruitment strategies to target out of network dentist to participate in MetLife's Preferred Dental Network.</li> <li>Coordinate with the required departments including, Sales, Client Services and Finance. </li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>If required: 3+ years of experience as Network Recruiter, Dental Practice Management, or Dental Office/</li> <li>CRM/Salesforce, Proficient in Excel, MicroSoft</li> <li>Excellent Verbal and Written Communication Skills</li> <li>Strong Organizational and Time-Management Skills</li> <li>Self-Starter and Motivated</li> <li>Travel is required</li> <li>High School diploma or equivalent required, bachelor's degree preferred</li> </ul> What Can Give You an Edge (Additional Skills) <ul> <li>Suggested 3-5 of years of experience in Network, Dental Practice Management or Dental Office. </li> <li>CRM/Salesforce, Excel, MicroSoft.</li> <li>Strong Negotiation Skills.</li> <li>Familiar with Dental PPO and HMO Plans.</li> </ul>

Dental Network Development Recruiter (OH/TX)

Location - the ideal candidate for this position will live and have familiarity with dental recruiting in NJ/NY. The Team You Will Join The team you will join is Network Development, and the role is responsible for recruitment of out of network dentist to participate in MetLife's Preferred Provider Network. The Opportunity The Network Recruitment Specialist is responsible for the recruitment of out of network dentist into MetLife's Preferred Dental Network. The position is required to support the dental current book of business and any new dental business. Increasing the MetLife Preferred Network allows our dental business to receive dental services in network on a national level. This is an exciting opportunity to join a professional organization that cultivates a positive culture that includes a collaborative environment and potential for growth. Success in this role requires strong negotiation skills, the ability to create and implement effective recruitment strategies. The Network Recruitment Specialist is responsible for recruitment, negotiation and contract out of network dentist to participate in MetLife's Preferred Network. You’ll collaborate closely with the Network Team, Sales and Client Services, and Finance in an environment where every contribution is respected, and every perspective is heard. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Lead targeted Recruitment Efforts in your assigned territory.</li> <li>Create recruitment list of out of network dentist to contract with MetLife Preferred Network.</li> <li>Oversee the assigned territory.</li> <li>Manage positive and professional relationships with Dental Providers.</li> <li>Develop recruitment strategies to target out of network dentist to participate in MetLife's Preferred Dental Network.</li> <li>Coordinate with the required departments including, Sales, Client Services and Finance. </li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>If required: 3+ years of experience as Network Recruiter, Dental Practice Management, or Dental Office/</li> <li>CRM/Salesforce, Proficient in Excel, MicroSoft</li> <li>Excellent Verbal and Written Communication Skills</li> <li>Strong Organizational and Time-Management Skills</li> <li>Self-Starter and Motivated</li> <li>Travel is required</li> <li>High School diploma or equivalent required, bachelor's degree preferred</li> </ul> What Can Give You an Edge (Additional Skills) <ul> <li>Suggested 3-5 of years of experience in Network, Dental Practice Management or Dental Office. </li> <li>CRM/Salesforce, Excel, MicroSoft.</li> <li>Strong Negotiation Skills.</li> <li>Familiar with Dental PPO and HMO Plans.</li> </ul>

Dental Network Development Recruiter (NJ/NY)

Ready to be a Titan? ServiceTitan is looking for an extraordinary Senior Manager of Finance Analytics to develop insightful and in depth reporting and take our understanding of our financial performance to the next level.What You'll Do:<ul> <li>Create KPIs for the Board and our public filings</li> <li>As a manager/doer, lead a team that works directly with our finance and pricing teams to gather requirements, develop solutions, and provide proactive insights</li> <li>Creatively answer questions nobody is asking but that help us improve how we run our business</li> <li>Mentor and grow your teammates to deliver strong products across the business</li> <li>Enable Observability and QA results from your team and partner teams to ensure high quality results have been delivered</li> <li>Ensure high data quality by partnering both with data engineers and our finance team; Work with key stakeholders throughout the broader analytics community to keep metrics accurate and clearly defined.</li> <li>Produce Tableau dashboards as well as data marts</li> </ul>Required Skills:<ul> <li>Must have experience creating financial metrics that go to the Board at a regular cadence</li> <li>Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity</li> <li>Bachelor degree in a business or quantitative field</li> <li>5+ years of experience as a business analyst (SQL/Tableau)</li> <li>2+ years managing a small (1-3 person) team</li> <li>Tableau and/or powerBI (Tableau strongly preferred)</li> <li>SQL expertise and previous experience with data warehouses (Snowflake preferred)</li> <li>Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail</li> <li>Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with</li> <li>Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders are required</li> </ul>Preferred Skills:<ul> <li>Candidates with experience creating public metrics for post-IPO companies are strongly preferred</li> <li>Experience in dbt (data engineering)</li> <li>Experience in python (data manipulation)</li> <li>Experience with using dbt/Airflow for scheduling automated processes</li> <li>Experience with Data modeling and Data warehousing/building and using KPI data marts</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Manager, Product Analyst

Position Summary Manage the functions and employees of the Indirect and Consumer Underwriting departments in order to achieve loan production goals as well as ensure that all functions of the underwriters are carried out according to TTCU policies and procedures and meet State and Federal regulation requirements. Assist with a variety of administrative duties which include reports and analysis for the Senior Vice President of Lending. Collaborates with Lending division Vice President’s to ensure timely and efficient underwriting occurs within the respective areas, reporting and addressing any concerns through his/her analysis. Responds to Indirect Representative with underwriting assistance requests. Performs duties in compliance with regulatory requirements including, but not limited to: requirements of the CFPB, ALL REGS, the Bank Secrecy Act, TILA, Reg Z, Reg B, and the CFPB. Supervises: Underwriting Manager and Mortgage Underwriting Manager *This position is not remote* Essential Job Functions and Responsibilities 20% - Supervise direct reports to maximize productivity, efficiency, and the potential of the human assets of TTCU, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Prepare, present, and adhere to annual budget for department. 20% - Manage Underwriters to ensure members are serviced in a quality manner and in accordance with TTCU policy. Resolve problems and troubleshoot processing issues and member complaints in a manner that ensures quality service to members while protecting the financial interests of TTCU. Maintain compliance with all federal regulatory laws and secondary investor guidelines. 30% - Evaluates products and procedures currently in place. Process and monitor the monthly Repossession report and review all previous month's repossessions. Discuss and make recommendations to underwriting policies and lending procedures with Lending Leadership. Implements changes as needed to ensure member satisfaction, problem resolution and credit union efficiency. 30% - Lead researching, analyzing, implementing, and managing new processes affecting the Underwriting group. This includes ensuring processes are operationally efficient as well as maximizing the strategic value Underwriting. Maintain software parameters and controls in order to facilitate product revisions and implementation of new products, if applicable. Audit underwriting findings and offer suggested changes to parameters that correlate with strategic initiatives. MINIMUM QUALIFICATIONS Educational Requirements: High School Diploma or GED required. Bachelor’s degree in Business, Economics, Finance, or another related discipline required. Certificates/Licenses: Must have and maintain a valid driver’s license. Must have a clean driving record; an annual MVR may be pulled to ensure compliance. Underwriting certifications preferred EXPERIENCE: <ul> <li>Advanced experience in underwriting and processing loans, preferably within a financial institution: 8-10 years.</li> <li>Experienced with Indirect and Consumer segments (Ideal candidate must have experience in Indirect and Consumer Underwriting).</li> <li>Supervisor and/or Management experience: 4-6 years.</li> </ul> Position Competencies 15% - Develop Others: Develops others through coaching, feedback, and challenging stretch goals, tasks, and assignments; holds frequent development discussions; aligns employee career development goals with organizational needs. 15% - Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position- related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities. 14% - Member Focus: Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome. 14% - Motivate Others: Can determine performance drivers for each person and customize motivational techniques in order to create a climate in which people perform at their best; is someone people like working for and with. 14% - Resilient: Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity. 14% - Self Awareness: Recognizes and understands own moods, emotions, and drives; is able to utilize feedback and self-reflection productively. 14% - Manage Complexity: Gathers and analyzes diverse sources of data; separates what is relevant from what is not; determines root causes; defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction. ADDITIONAL REQUIREMENTS Job Knowledge • Intermediate knowledge with Microsoft Office (Word, Teams, Excel, PowerPoint, SharePoint, and Outlook). • Ability to learn proprietary computer software such as Correlation, OnBase, &amp; Zest ArcOS (Decision Manager) • Ability to learn or experience with Credit Union Dealer Lending and Encompass Software. • Ability to learn Credit Union software such as Concur and UKG • Knowledge of financial loan parameters and how to apply them to a specific applicant’s situation. • Knowledgeable in Consumer, Mortgage and Commercial Underwriting preferred • Advanced problem solving and decision-making skills. • Good organization skills and attention to detail and accuracy. • Ability to independently manage the details of multiple programs and projects, to track activities and meet deadlines. • Strong attention to detail and the ability to maintain confidential information appropriately and exercise discretion, sensitivity, and tact at all times. Interpersonal Skills • Intermediate level of written and verbal communication skills required to effectively interface with members and employees and focus on conflict resolution and positive reinforcement. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches team members to meet high performance standards. • Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees. Working Conditions Routinely perform work indoors in climate controlled private office with minimal noise. Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan own work activity as well as the work activity of others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively manage multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

TTCU Federal Credit Union

Director of Underwriting

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Go to Hillcrest HealthCare System Careers</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/UticaPark" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Utica Park Clinic

Outpatient Pulmonary NP | Tulsa, OK | NO Call/No Weekends

By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s <a href="https://www.zendesk.com/company/policies-and-guidelines/candidate-privacy-notice/" target="_blank">Candidate Privacy Notice</a>.<h2> Job Description </h2>We are looking for a US-based Customer Success Specialist to join the Zendesk AI Agents (Ultimate) team! In this role, you will manage a portfolio of Enterprise customers, serving as their primary contact and helping them achieve strategic goals using the Ultimate platform. You will become a product expert, understanding how Ultimate can create value for your customers. Specialists will build strong customer relationships, create Success Plans, and drive engagement. You will stay updated on product features, provide training, and work cross-functionally with various teams to secure resources for customer objectives. Regular reporting on KPIs, developing business cases, and leading quarterly value workshops are key responsibilities. Additionally, you will uncover expansion opportunities, collaborate with Account Executives, and ensure contract alignment. The ideal candidate has experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills.What you’ll be doing<ul> <li>Own a portfolio of Enterprise customers, as their single point of contact, help them achieve their strategic goals and realize significant value using the platform.</li> <li>Be a product expert and develop a comprehensive understanding of how Ultimate can be used to create value for support teams and in our partner CRMs. Engage in customer onboarding by helping to define objectives, project scope and minimizing time-to-value.</li> <li>Build strong customer relationships and keep engagement high through committing to mutual Success Plans with each customer, outlining strategic goals, mutual initiatives, what measured success looks like, and a roadmap of future projects to secure renewal.</li> <li>Stay up-to-date on new features and accelerate product adoption by working closely with frontline support teams, reviewing their solutions and providing proactive training and best practices.</li> <li>Work cross-functionally and build strong relationships with Product Management, Sales, Implementation, and Customer Engineering and be responsible for securing resources to realize your customers’ objectives.</li> <li>Provide regular reporting on automation, product adoption, and account health KPIs, and develop strategies to improve them.</li> <li>Build business cases and ROI calculations, leveraging industry benchmarks and best practices, and lead quarterly business value workshops with customers to align realized value with executive stakeholders and unlock expansion across new channels, markets, brands, and use cases.</li> <li>Uncover and qualify expansion opportunities and work closely with Account Executives on closing them. Know your customers’ contracts and when changes to an existing contract are necessary.</li> </ul>What you bring to the role <ul> <li>Experience in Customer Success, Account Management or related roles in a SaaS company.</li> <li>You have a successful track-record of managing medium and large accounts, with complex technical solutions and multiple stakeholders, in a high-touch B2B environment.</li> <li>You’re a product expert with an aptitude for understanding how the product and integrating its features, integrations, capabilities &amp; best practices help your customers achieve their goals.</li> <li>You are a natural advisor, with experience in coaching executives and project teams in a technical and business context. You enjoy understanding customers’ goals and defining, presenting, and executing mutual success plans to achieve objectives and drive ROI.</li> <li>You are analytical and measure value via a data-oriented approach, including continuous monitoring of account health and ROI to identify churn risk and capitalize on revenue opportunities.</li> <li>You regularly liaise with technical teams, both internally and externally. You can troubleshoot technical challenges (i.e. product, CRM integrations, APIs) and collaborate with Product to implement fixes. </li> </ul>Basic Qualifications:<ul> <li>Experience in managing Enterprise customers</li> <li>Experience working in SAAS</li> </ul>Preferred Qualifications: <ul> <li>3-5 years experience in managing Enterprise customers</li> <li>Familiarity with Zendesk CRM </li> </ul>Tech Stack<ul> <li>Salesforce CRM</li> <li>Ticket management, ideally in Jira</li> <li>Slack</li> <li>G-Suite</li> </ul>The US annualized OTE (On Target Earnings) range for this position is $105,000.00-$157,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.About Zendesk - Champions of Customer ServiceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

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