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<h2>The Opportunity</h2>The Associate Director, Operations Center Support, directs and oversees targeted support services to centers across the network. They are responsible for ensuring high-impact services and deployments that improve operational performance, drive compliance, and sustain high-priority initiatives.This role leads multiple deployment teams and is responsible for developing and maintaining the solution playbooks across targeted improvement areas. They utilize metrics to evaluate impact, identify performance gaps, and inform prioritization of support efforts. Leveraging their Operations and Quality expertise, they partner with Operational Excellence and other functions to continually assess improvement opportunities and develop new / enhance existing solutions. This position is a Subject Matter Expert (SME) resource in both operations and quality.In addition, the Associate Director, Operations Center Support, is accountable for coaching and developing team leaders, instilling a culture of adaptability, accountability, and engagement. They ensure that all team activities are executed in full compliance with legal, regulatory, and safety standards, with a strong focus on the donor and employee experience.You will report to the Director, Operations Center Support.*Overnight travel required up to 80% of the time without lengthy lead-time.<h2>The Role</h2>Operational and compliance support1 - Direct and oversee deployment teams to ensure consistent execution of targeted Operations and Quality support services across centers, aligned with defined playbooks and service standards.2 - Utilize performance metrics to identify opportunities for center support, evaluate impact of deployments, and guide prioritization of resources and services.3 - Collaborate with field and support functions (e.g., OE, Quality) to assess improvement opportunities and co-develop enhanced or new solutions.4 - Partner with field leadership to monitor and sustain improvements following deployments, ensuring long-term value realization.5 - Partner with Operational Excellence to test initiative rollouts in select centers and support sustainment as part of broader implementation.6 - Follow all EHS and OSHA policies and procedures. Ensure the center and all employees comply with OSHA regulations and training. Promote and support safety in all aspects of operations. Ensure compliance with all Company SOPs and applicable federal, state and local regulations.7 - Uphold brand standards during all deployments. Drive excellent customer service via open communication with donors, efficient donor flow, and effective resolution of complaints / concernsPeople leadership and development8 - Lead, mentor, and develop Sr. Managers and Managers on the Center Support team, building capability in coaching, service delivery, and performance accountability.9 - On board new team members, ensuring on time training of team service offerings and implementation procedures.10 - Mentor and manage team members, developing their ability to coach / train center staff and instilling accountability for value delivery. Provide regular feedback on role performance, identifying strengths and areas of improvement. Coordinate with multiple centers to assess team performance.11 - Oversee staffing plans, including role assignments and interim coverage, to ensure teams are equipped with high-quality talent for support needs.12 - Lead culture, consistently demonstrating CSL values, and facilitating a positive employee experience with open communication, coaching, and prompt responses to outreach.13 - Provide oversight of employee-related issues. This includes, but is not limited to, decisions for employee relations, corrective actions, and salary structures. Adhere to all HR policies and practices through fair and equitable treatment of all employees.Standards and processes14 - Own and maintain the solution playbooks and standard implementation processes across all service offerings, ensuring consistency and alignment with strategic objectives.15 - Define and update the roadmap of Center Support services, prioritizing based on business needs, metrics, and value delivery.16 - Perform other duties, as assigned, to support business needs.<h2>Your skills and experience</h2>Education<ul> <li>Bachelor's degree in business administration or biological sciences preferred, OR equivalent combination of education and professional work experience required.</li> <li>Certification by a recognized quality organization such as the American Society for Quality preferred.</li> </ul>Experience<ul> <li>Minimum 5 years of management experience, including managing employees. 1 year Center Manager Experience preferred.</li> <li>Minimum of 3 years relating to quality or regulatory experience required.</li> <li>Experience working in a complex organization, progressively taking on more responsibilities.</li> <li>Experience managing multi-site locations preferred.</li> <li>Understanding of industry standards/cGMP, various local, state, and federal laws that apply to the business and where to find information on standards and interpretations.</li> <li>Experience working in a regulated environment with regulatory authorities and international inspections.</li> <li>Computer literate with proficiency in office applications and use of electronic quality and operational systems.</li> </ul>Additional Comments<ul> <li>Maintain company technical training certification, current professional licensure or certifications, knowledge of ever-changing and complex government and industry regulations and ability to monitor compliance remotely with these regulations.</li> <li>Proficient in English.</li> <li>Able to interact with regulatory agencies/auditors as necessary.</li> </ul>Working Conditions<ul> <li>Ability to make decisions which have significant impact on the department's creditability, operations and services.</li> <li>Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations.</li> <li>Ability to take direction from multiple individuals.</li> <li>Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.</li> <li>Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.</li> <li>Stand and work up to 100% of the time, working sitting 15% of the time. Perform periodic remote reviews.</li> <li>Occasionally lift and carry up to 25 lbs.</li> <li>Required to reach, bend, kneel and have high level of manual dexterity.</li> <li>Fast paced environment with frequent interruptions.</li> <li>Manage a center in the absence of center management.</li> </ul>#LI-Remote<h2>Our Benefits</h2>CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit <a href="https://cslbenefits.com/cslp" target="_blank">https://cslbenefits.com/cslp</a>.<h2>About CSL Plasma</h2>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about <a href="https://www.cslplasma.com/about-csl-plasma" target="_blank">CSL Plasma</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about <a href="https://www.csl.com/careers/inclusion-and-belonging" target="_blank">Inclusion &amp; Belonging</a> at CSL.<h2>Do work that matters at CSL Plasma!</h2>

CSL Behring

Associate Director, Operations Center Support

Counseling & Recovery Services of Oklahoma

Children Therapist ($10,000.00 Sign-on Bonus)

Req ID: 76653 Location: Tulsa -TUL Areas of Interest: Accounting; Bank Operations; Wealth Management Operations Pay Transparency Salary Range: Not Available Application Deadline: 06/29/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> If you're ready to grow your career with a leading provider of sophisticated financial solutions, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. <h2>Job Description</h2> The Plan Services Specialist I is primarily responsible for ensuring the timely and accurate processing of plans assigned within the group, which typically includes retirement plans of varying levels of complexity, size and relationship sensitivity. Although the position operates within defined policies and procedures, this position has decision making authority and responsibility <h2>Team Culture</h2> All team members have a stake in our success and are encouraged to share their ideas around efficiencies. Our camaraderie, shared decision making, and mutual respect for one another are what make us a successful team. We achieve more together. This team believes in cross-training to achieve the highest level of overall team support. To better assist with daily processing, we focus on load leveling and knowledge sharing to ensure cross-coverage and plan knowledge. We accomplish this through daily huddles and info sessions. <h2>How You'll Spend Your Time</h2> <ul> <li>You will perform all daily and cyclical activities in compliance with applicable regulations, tax laws, and the governing document specific to each retirement plan. </li> <li>You will issue new loans and distributions.</li> <li>You will generate reports and participant statements, while being responsible for quality control. </li> <li>You will research and resolve any cash or asset exceptions. You will investigate and respond to inquiries from Reconciliation, Participant Service Group, or the Relationship Management team regarding problems, complaints, or requests. </li> <li>You will work closely with project coordinators to execute changes in investment selections within plans, fund mappings, or additions.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Accounting or Finance or related field and 4-5 years’ experience in a payroll or trust environment; or equivalent work experience. Payroll or benefits experience is strongly preferred. <h2>Working Conditions &amp; Physical Requirements</h2> Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Plan Services Specialist I

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead. Job Duties and Responsibilities Customer Service Representative: $18.50/hr starting pay with opportunity to increase pay to $20.35/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days! What You’ll Do: <ul> <li>Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services</li> <li>Maintain strong knowledge of our wireless products, accessories and pricing plans </li> <li>Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution</li> <li>Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback</li> <li>Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base</li> </ul> What’s in it for You: <ul> <li>Career Growth: Opportunity to promote two levels within your first year!</li> <li>Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement</li> <li>Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)</li> </ul> Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends! Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview. Skills, Experience and Requirements <ul> <li>High school diploma or GED required</li> <li>Ability to work full-time on-site </li> <li>Flexible to work shifts which can include evenings, weekends, or holidays</li> <li>Smartphone or device with active network connection</li> <li>Pre-employment screen required</li> <li>Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity</li> </ul> Salary Ranges Compensation: $18.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: <a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">DISH Benefits</a>. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Dish Network

Wireless Customer Service Representative - Paid Training Provided

<h2>Company Description</h2> Therapy &amp; Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy &amp; Beyond, we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential! <h2>Job Description</h2> Why you will love working at Therapy &amp; Beyond with us! <ul> <li>Competitive Compensation: $85,000 to $95,000 salary with uncapped bonuses!</li> <li>Flexible scheduling available </li> <li>Collaboration - Holistic treatment team approach with OTs and SLPs</li> <li>Clinic Culture - Fun work environment with weekly spirit days and team events!</li> <li>Mentorship - Direct Treatment Support from Executive BCBA Leadership and Mentor and Develop BCBAs and RBTs through advanced training initiatives</li> <li>Treatment Focused: Centralized Operations and Billing teams dedicated to your admin tasks</li> <li>Work/Life Balance - Recognized Holidays and Generous PTO<ul><li>Paid day off for your birthday! </li></ul> </li> <li>Career Advancement:<ul> <li>Opportunities to grow into a Leadership role</li> <li>Provide oversight and mentorship for BCBA Candidates</li> <li>Professional Affiliations and Expanding Knowledge:<ul> <li>Reimbursements for Licensure</li> <li>Individual memberships in CASP</li> <li>3 flexible CEU days and internal CEU opportunities</li> </ul> </li> </ul> </li> <li>Generous benefit Package: <ul> <li>Medical, Dental, Vision, and Disability</li> <li>Company Paid- Life Insurance</li> <li>401K with company match</li> <li>Company Paid Short-Term Disability</li> <li>HSA and FSA options</li> <li>Employee Assistance Program </li> <li>Employee Recognition</li> </ul> </li> </ul> What to expect in a typical day: <ul> <li>Facilitate a team approach toward treatment in a clinical setting</li> <li>Train, supervise, and mentor behavior therapists</li> <li>Implement, monitor, collect, and evaluate data.</li> <li>Understand and utilize the following skill sets:<ul> <li>Evaluate the Efficacy of Treatment;</li> <li>Perspective-taking of patients, staff, and families;</li> <li>Effective Demonstration of Implementation of Therapy;</li> <li>Demonstration of Professional Behavior;</li> <li>Competence with Crisis Intervention;</li> <li>Facilitating Effective Training with Parents and Staff</li> </ul> </li> </ul> <h2>Qualifications</h2> <ul> <li>Masters in a Behavior related field</li> <li>Active BCBA Certification</li> <li>Minimum 2 year experience as a BCBA</li> <li>Experience in a clinical treatment setting preferred</li> </ul> <h2>Additional Information</h2> All your information will be kept confidential according to EEO guidelines.

Therapy and Beyond - Aba Therapy

Senior Board Certified Behavior Analyst (Sr. BCBA)

Req ID: 76632 Location: Tulsa -TUL Areas of Interest: Information Technology Pay Transparency Salary Range: not available Application Deadline: 08/29/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Job Description</h2> Develop and deliver conceptual, logical, and physical architectures and designs that align with software requirements and business needs. Research innovative solutions and create prototypes to validate ideas. Contribute to IT Governance policies by effectively utilizing them in solution vetting and architecture, incorporating the 7 R’s (Roadmap, Reuse, Retire, Resources, Risks, Return, and Resiliency) in all architectural activities. Take ownership of projects, providing strategic, architectural, and technical leadership, and act as the single point of contact for all technical matters while collaborating with project managers and business analysts to deliver the required technical solutions. Ensure that project technical resources adhere to the defined IT architecture and meet technical performance requirements. Partner strategically with IT and LOB management, influencing decisions with innovative and well-supported ideas. Develop, test, debug, and document high-performing, multi-platform, distributed applications, including prototyping and proof of concepts specific to project planning phases. Provide application support before and during emergencies, conduct root cause analysis, design application disaster recovery processes, and establish performance metrics for tracking and remediation. Promote development consistency to enhance code reuse, reduce costs, accelerate development, and facilitate smoother deployment. Mentor project team members, sharing technical and product knowledge, and train others in new technologies identified during prototyping and proof of concepts. Guide developers in architecting solutions and understanding IT Governance policies and procedures. May perform other duties as assigned. This position is 100% remote. Travel required in the form of quarterly onsite office visits, conference attendance once per year. Less than 5% of the time. <h2>Education &amp; Experience Requirements</h2> Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or a related field and 10 years of technical experience as Architect, Technical Lead, Senior Software Engineer, Software Engineer, or closely related position. This position also requires: 10 years of experience with software engineering principles including data structures, algorithms, programming paradigms and SOLID design principles; 10 years of experience with software architecture principles including modularity, architectural styles, design patterns and anti-patterns, risk analysis and assessment, trade-off analysis, diagramming and modeling, and governance; 10 years of experience with multiple and diverse technologies, platforms and processing environments; and 10 years of experience with multiple backend development languages including Java, C#, Python, Go, etc. Additional requirements include: 5 years of experience with multiple architectural styles such as layered, service-based, event-driven, etc.; 5 years of experience multiple database technologies including relational, document, key-value, in-memory, etc.; 5 years of experience with supporting agile teams by providing advice and guidance on opportunities, impacts, and risks while taking account of technical and architectural debt. This position also requires: 2 years of experience with frontend web development languages and frameworks; 2 years of experience with strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models; 2 years of experience with product management and experience in the full SDLC using modern ways of working including Agile, Kanban, DevOps, etc. BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Senior Solutions Architect

*Candidates must reside in Cleveland or Columbus, Ohio.* Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities <ul type="disc"> <li>Directly aligned to assigned distributions’ book of business for 2-5K lives that varies in level of complexity.</li> <li>Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty</li> <li>Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.</li> <li>Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.</li> <li>Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.</li> <li>Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.</li> <li>Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.</li> <li>Actively participate in finalist meetings for prospective customers and implementation meetings, as needed</li> <li>Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) </li> <li>Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.</li> <li>Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.</li> <li>Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant</li> <li>Ensure timely submission and validation of Broker of Record (BOR) changes.</li> <li>Additionally, ensure all compliance requirements are met.</li> <li>Mentor newly hired associates and assist with process training.</li> <li>Able to serve as a subject matter expert across some products and processes.</li> </ul> Required Experience and Skills: <ul type="disc"> <li>5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment</li> <li>Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid</li> <li>Strong understanding of industry marketplace and legal developments.</li> <li>Proactive customer focused mindset</li> <li>Strong focus on customer satisfaction and obtaining results</li> <li>Proven ability in building relationships both internally and externally with people at all levels of the organization</li> <li>Ability to analyze data to influence and execute on renewal decisions</li> <li>Excellent presentation skills, oral and written communication skills</li> <li>Strong attention to detail</li> <li>Lead team meetings</li> <li>Strong critical thinking and problem-solving skills to deliver client focused solutions</li> <li>Strong commitment to meeting metrics </li> <li>Strong computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)</li> <li>Strong experience using Salesforce</li> <li>High School diploma</li> <li>Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire</li> <li>Regular travel in local market (10% - 20%)</li> </ul> Preferred Experience and Skills <ul type="disc"> <li>Bachelor’s degree in related field</li> <li>7+ years related account management or customer service experience in the insurance industry</li> </ul>

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