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<h1>Strategic Customer Success Manager</h1> Sales | San Francisco, United States | Remote, Remote | <a href="https://careers-americas.icims.com/jobs/15499/strategic-customer-success-manager/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise opportunity ahead of us, selling impactful products that lead cloud and artificial intelligence use. In this role, you will: <ul> <li>Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.</li> <li>Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.</li> </ul> Your background: <ul> <li>8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Problem-solving skills and a customer-centric mindset.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $171,800 - $229,000 Zone B: $154,600 - $206,100 Zone C: $142,600 - $190,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15499/strategic-customer-success-manager/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Customer Success Manager, Strategic

<h3>About SmartAsset:</h3> SmartAsset is an online destination for consumer-focused financial information and advice that powers SmartAdvisor, a national marketplace connecting consumers to financial advisors. Reaching approximately 75 million people each month through its educational content and personalized calculators and tools, SmartAsset's mission is to help people make smart financial decisions. Ranked on the Inc. 5000 and Deloitte Technology Fast 500™ lists of fastest growing companies in 2021, SmartAsset closed a $110 million Series D round, valuing the company at over $1 billion. SmartAsset was also named to Y Combinator's list of Top 100 Companies of all time and Forbes' list of America's Best Startup Employers in 2020. About You: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EST. Responsibilities: <ul> <li>Interact with consumers via phone (inbound and outbound), email, SMS text and live chat.</li> <li>Guide SmartAsset users through the process of matching and meeting with financial advisors</li> <li>Call users expressing interest in speaking with financial advisors to schedule calls with financial advisors</li> <li>Build valuable relationships with our financial advisor partners</li> <li>Leverage customer service skills and scripted talking points to deliver personalized service</li> <li>Document and communicate user challenges</li> <li>Document all customer interactions and outcomes in our internal CRM</li> <li>Meet personal/team qualitative and quantitative targets</li> <li>Drive innovation by providing thoughtful feedback</li> <li>Other projects and duties as assigned</li> </ul> Required Skills and Experience: <ul> <li>1+ years telephone sales or relevant call center experience </li> <li>Experience with multi-channel support (call, email, chat, SMS, social media) preferred</li> <li>Strong communication skills (Including Email) and a great phone presence</li> <li>Strong email writing skills with attention to detail</li> <li>Ability to learn and quickly adapt based on user and business needs</li> <li>Comfortable in a fast-paced, high growth environment</li> <li>Organized, detail-oriented, and excellent time-management skills</li> <li>Must be available to work some holidays or weekends during peak seasons</li> </ul> <h3>Available Benefits and Perks: </h3> <ul> <li>All roles at SmartAsset are currently and will remain remote - flexibility to work from anywhere in the US.</li> <li>Medical, Dental, Vision - multiple packages available based on your individualized needs</li> <li>Life/AD&amp;D Insurance - basic coverage at 100% company paid, additional supplemental available </li> <li>Short-term and Long-term Disability</li> <li>FSA: Medical and Dependant Care </li> <li>401K</li> <li>Equity packages for each role</li> <li>Time Off: PTO, 3 Month Paid Parental Leave, Secondary Caregiver Leave</li> <li>EAP (Employee Assistance Program)</li> <li>Employee Resource Groups supporting our underrepresented communities</li> <li>Pet Insurance</li> <li>Home Office Stipend</li> </ul> SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="mailto:Recruiting@smartasset.com" target="_blank">Recruiting@smartasset.com</a>. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Minimum Salary of $45k + Commission + equity + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States

SmartAsset

Client Experience Specialist

Tulsa Community College

Academic Support Specialist (PT)

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Compliance Technology Team at Coinbase plays a critical role in achieving our mission. Compliance Technology designs, builds and maintains complex systems at a global scale to meet BSA/AML regulations with industry best practices. Within the Compliance Technology - KYC team, we are building KYC technology, Customer Risk Rating models, and internal and external reports and dashboards to support our Compliance processes and stakeholders. The ideal candidate should have strong data analytics, SQL, Python, and data visualization skills. In addition, the candidate should have working knowledge of BSA/AML compliance, KYC and customer risk rating. Software engineering experience in Compliance will be a big plus. What you’ll be doing (ie. job duties): <ul> <li>Build Compliance systems and infrastructure working in a cross-functional dynamic environment</li> <li>Use your strong technical skills to build and enhance KYC Customer Risk Scoring models</li> <li>Investigate issues, fix production bugs and build enhancements requested by end-users in the Compliance and Operations teams</li> <li>Writing clear documentation which can be reviewed by regulators and external examiners</li> <li>Working to a deadline to deliver accurate reports and dashboards</li> <li>Collaborate cross-functionally to deliver solutions</li> <li>Design and build self-service dashboards and reports, including the use of visualizations</li> <li>Produce Data Extracts for Compliance stakeholders </li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum 2 years of technology experience in a data analytics or a systems engineering role at a large consulting, financial institution, technology or a financial technology firm</li> <li>Excellent programming skills; strong Python, Go and/or other programming language skills</li> <li>Prior development experience in Legal, Compliance and/or Risk products or services</li> <li>Ability to thrive in a fast paced and dynamic environment; prior experience in a start-up or high growth environment will be a plus</li> <li>Knowledge of software development life cycle (SDLC): requirements development, system design, development, testing and production launch. Software engineering experience will be a big plus</li> <li>Ability to successfully collaborate in a cross-functional environment </li> <li>Data-driven approach to problem solving </li> <li>Strong communication skills, both verbal and written (including writing formal documentation)</li> <li>A quick learner and a team player who enjoys building and doing hands-on work</li> <li>Keen interest in learning about crypto and building innovative solutions</li> </ul> Nice to haves: <ul> <li>Excellent analytical skills; strong SQL skills</li> <li>Knowledge of data visualization tools like Tableau, Redash and Looker (moved from What we look for)</li> <li>Prior development experience in KYC and Risk Rating </li> <li>Prior experience with GitHub</li> <li>Knowledge of cryptocurrencies will be a big plus but not a prerequisite.</li> <li>Model Validation and working with external examinations</li> <li>Knowledge of Agile Methodologies, including SCRUM</li> </ul> Job #: P58117 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Customer Risk Developer

<h1>Principal Technical Program Manager, Customer Support Platform</h1> Engineering | Remote, Americas | Remote, Remote | Seattle, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/14618/principal-technical-program-manager%2c-customer-support-platform/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team As a Technical Program Manager reporting to a Head of TPM on the Customer Support team you will define product/program technical strategy to build a scalable customer support platform that streamlines support agent experiences and enables greater efficiencies. You will create long-term vision for the team and associated roadmap for your areas of ownership. You will build consensus among partners. You will use deep domain and technical expertise to ensure success of large cross organization programs. You will demonstrate a comprehensive understanding of fundamental challenges, shape technical requirements and collaborate with partners to develop comprehensive solutions. You will influence solution architecture to meet the latest needs of the business and contribute to programs and process across organizational boundaries. <ul> <li>Define the strategic goals for areas owned, communicate value proposition to partners and ensure support.</li> <li>Anticipate challenges, create long-term vision and associated road map for areas of ownership.</li> <li>Take ownership of strategic but ambiguous plans, bring clarity by translating them to well defined goals that engineering teams can achieve.</li> <li>Provide technical leadership on engineering programs and lead the end to end the delivery of complex programs across multiple teams, balancing the right tradeoffs and ensuring successful outcomes.</li> <li>Use deep technical skills and domain knowledge to influence department leaders on strategic direction.</li> <li>Define and track improvement to metrics for quality and performance across complex projects involving many teams.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/14618/principal-technical-program-manager%2c-customer-support-platform/job?mode=apply" target="_blank">Apply for this job</a>

Principal Technical Program Manager, Customer Support Platform

<h1>Sr. Demand Generation Strategist, Customer Lifecycle Marketing</h1> Marketing | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15248/sr.-demand-generation-strategist%2c-customer-lifecycle-marketing/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a demand generation professional to join our team as a Senior Demand Generation Strategist to help drive end-to-end campaigns and increase demand for our Software Development solutions with emphasis on Compass. Your role will be to build and execute the B2B demand generation strategy, working alongside sales, product marketing, and other internal teams. If you get excited about building and launching new businesses by partnering with teams across Atlassian, you'll love it here. We are looking for a senior marketer who thinks outside of the box with a creative slant and creates delightful customer experiences and campaigns to reach our target audiences. You thrive in funnel analytics and understand how to create pipeline via marketing programs and channels. You love the science of marketing as much as the art and enjoy building, implementing and measuring new systems, processes and campaigns. You will work with world-class product teams and new emerging businesses within Atlassian. In this role you'll get to <ul> <li>Manage macro and micro-segmentation to deliver more targeted and relevant messaging to improve engagement and conversion.</li> <li>Facilitate campaign success by building solid distribution strategies and execute on operational processes to launch, measure, and adjust campaigns.</li> <li>Own awareness, adoption, and retention campaigns and closely partner with fellow demand generation experts and product marketers to ensure proper messaging and execution across multiple channels (paid, organic, owned, web).</li> <li>Support the Product Marketing team with new features and product launches and translate business goals into demand-generation strategies and execution plans.</li> <li>Understand Atlassian's products and customer journeys and how to market and engage our key targets and personas successfully.</li> <li>Measure, analyze, and report campaign performance and deliver weekly campaign performance briefs to marketing and sales leadership.</li> <li>Drive tight alignment with Sales and Product Marketing to ensure seamless execution and meet quarterly pipeline goals.</li> <li>Partner with Analytics and Performance marketing teams to develop a measurement framework.</li> <li>Leverage marketing automation tools and related technology integrations to increase demand.</li> </ul> More about our team: Serious collaboration is the key to success for this role. You’ll be working cross functionally with product marketing, analytics, sales, design, web and corporate marketing team. We run our organization like an agile team. The top priority items are easily identifiable and everyone on the team rallies around those deliverables, and each other, on a regular basis. On the first day we'll expect you to have: <ul> <li>7+ years of experience in B2B demand generation.</li> <li>Extensive experience implementing enterprise programs and processes.</li> <li>Understanding and experience working with high-touch sales and low-touch self-serve motions (emphasis on high-touch sales/Enterprise and Midmarket).</li> <li>Comprehensive understanding of enterprise lead generation standard methodologies and industry trends, and self-serve funnel.</li> <li>A passion for metrics. You live for the data and use it to guide your programs and spend.</li> <li>Fluent in marketing automation and CRM capabilities with hands-on experience (SFDC + Marketo a big plus).</li> <li>Extraordinary program management and communication skills and a consistent track record of working across sales, marketing and technology teams.</li> <li>The desire to roll up your sleeves and do the dirty work to get the job done.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,700 - $200,900 Zone B: $135,600 - $180,800 Zone C: $125,000 - $166,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15248/sr.-demand-generation-strategist%2c-customer-lifecycle-marketing/job?mode=apply" target="_blank">Apply for this job</a>

Sr. Demand Generation Strategist, Customer Lifecycle Marketing

Job Description:The Strategic Account Support Representative partners closely with the Account Executive (AE) and Customer Success Manager (CSM) to secure renewals for our Strategic Accounts. They work closely with the account team to be proactive with accounts to identify opportunities for renewal or upsell. This role will ensure revenue renewal, customer success and long term partnership with assigned customers.The Strategic Account Support Representative will partner with Sales teams to prioritize sales opportunities; helping to remove roadblocks, so we can execute with precision and secure revenue for the company.Who you’re committed to being:<ul> <li>You have strong interpersonal and communication skills; in addition, you can synthesize complex business challenges build clear solutions and messages for audiences at various levels of sophistication</li> <li>You are a great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment</li> <li>You listen, think logically, strategically, and tactically to solve complex problems</li> <li>You are highly self-motivated and you demonstrate an ability to assume responsibility and work autonomously</li> <li>You can build trust with key stakeholders and look to collaborate across teams for success</li> </ul>What you’ll do:<ul> <li>Complete expansion and new business transactions, as well as proactive renewal management including all administrative tasks such as obtaining Purchase Orders when required, quoting, and order creation and submission</li> <li>Review and recommend contract terms, aide customers in navigating the MSA process</li> <li>Assist reps and customers with vendor form agreements and other administrative tasks relate to sales process</li> <li>Coordinate with Finance and Legal teams to ensure contract and invoice alignment to sales orders provide quotes to prospective customers as advised by the Sales team</li> <li>Research and find data to support individual and comprehensive selling activities</li> <li>Look for areas of improvement within the systems and process to further enable efficiency.</li> <li>Operate as primary field and inside support resource, providing task offloading as needed.</li> </ul>Experience you’ll bring:<ul> <li>Experience dealing with Procurement departments for large organizations.</li> <li>Experience with the SaaS renewal experience</li> <li>Experience negotiating large renewals in ARR</li> <li>Experience with Salesforce CRM</li> </ul>Requirements:<ul> <li>Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.</li> <li>Good verbal, written and presentation and interpersonal skills both with customers and internal stakeholders.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $79,200 - $97,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote#LI-MW1

Pluralsight

Strategic Account Support Representative

<h1>Sr. Customer Success Manager, Enterprise</h1> Sales | San Francisco, United States | Remote, Remote | New York, United States | Austin, United States | Seattle, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15610/sr.-customer-success-manager%2c-enterprise/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for an Enterprise Customer Success Manager Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. In this role, you will: <ul> <li>Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.</li> <li>Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Manage post-sales activity for your customers through relationship-building, product expertise and execution.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.</li> </ul> Your Background <ul> <li>5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,600 - $194,100 Zone B: $131,000 - $174,700 Zone C: $120,800 - $161,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15610/sr.-customer-success-manager%2c-enterprise/job?mode=apply" target="_blank">Apply for this job</a>

Sr. Customer Success Manager, Enterprise

<h2>About the team</h2>ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life’s next chapter. The team values delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges. The effectiveness of the Associate Manager of Customer Success is ultimately evaluated based on the seamless executions that align with Listing Showcase and customers’ quality standards. This role at Listing Showcase offers an opportunity to work with a dedicated team, focusing on efficient onboarding practices and collaboration to ensure successful client conversions.<h2>About the role</h2>The Associate Manager of Customer Success at Listing Showcase is accountable for overseeing all initiatives involved in deploying new customers to Listing Showcase. Strong leadership abilities are necessary for this role, particularly in guiding and motivating a team of Customer Success Managers to ensure that each implementation is exceptional and achieves success.This is accomplished by:<ul> <li>Leading a team and providing coaching to all team members relative to a best-in-class customer onboarding experience.</li> <li>Cultivating relationships with Sales to understand customers' expectations and reasons for choosing Listing Showcase.</li> <li>Collaborating with Product Development/IT to understand Listing Showcase’s product capabilities and how they address customers' needs.</li> <li>Working with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between customers' and Listing Showcase systems.</li> <li>Implementing efficiency gains to maximize the customer experience and to establish a culture of continuous improvement.</li> <li>Partnering with Sales Leadership to effectively transition customers from onboarding to ongoing relationship management.</li> <li>Maintaining a close connection to all active implementation projects; communicating status updates to various stakeholders.</li> <li>Establishing and maintaining a high level of customer satisfaction.</li> <li>Fostering a working environment that is energizing, motivating, and contributes to positive team engagement.</li> <li>Collaborating with direct reports to drive personal and organizational success; executing Listing Showcase’s core people practices including performance management, professional development, coaching, and recognition.</li> <li>Understanding capacity for each direct report, allocating new deals based on availability to provide the highest level of customer service.</li> <li>Analyzing key Implementation metrics to assess the team’s performance relative to customer service; recognizing trends and leading actions to maximize productivity and efficiencies.</li> <li>Implementing internal workflow policies/procedures; recommending and managing improvement efforts.</li> <li>Serving as an escalation point, visiting customers on site when appropriate.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $74,700.00 - $119,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>This role requires focus on the success of our Showcase customers in a dynamic and changing real estate market.Requirements:<ul> <li>Four-year degree or equivalent experience preferred</li> <li>Previous management experience and technology implementation experience preferred but not required</li> <li>Real estate knowledge preferred</li> <li>Excellent leadership and motivational skills; must excel at providing direction, motivating, and coaching to direct reports and be visible with front-line managers and associates</li> <li>Excellent written and verbal communications and interpersonal skills</li> <li>Good organizational and time management skills</li> <li>Demonstrated proficiency with complex technology</li> <li>Ability to adapt to change and a rapidly growing environment</li> <li>Flexibility in scheduling to meet customer needs with short turnaround</li> <li>Strong analytical skills</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Associate Manager, Customer Success, Enterprise

<h2>About the team</h2>ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life’s next chapter. The team values delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges. The effectiveness of the Associate Manager of Customer Success is ultimately evaluated based on the seamless executions that align with Listing Showcase and customers’ quality standards. This role at Listing Showcase offers an opportunity to work with a dedicated team, focusing on efficient onboarding practices and collaboration to ensure successful client conversions.<h2>About the role</h2>The Associate Manager of Customer Success at Listing Showcase is accountable for overseeing Agent Success initiatives involved in deploying, engaging, and activating Enterprise customers with Listing Showcase. Strong leadership abilities are necessary for this role, particularly in guiding and motivating a team of Customer Success Managers to ensure that each customer is handled exceptionally and achieves success.This is accomplished by:<ul> <li>Leading a team of Agent Success Managers and providing coaching to all team members relative to a best-in-class customer interactions.</li> <li>Cultivating relationships with Sr. CSMs and Broker Development to understand customers' expectations and reasons for choosing Listing Showcase.</li> <li>Collaborating with Product Development/IT to understand Listing Showcase’s product capabilities and how they address customers' needs.</li> <li>Developing systems and processes that align with the high volume nature of the role, and capture value feedback, insights, and learnings from the customer</li> <li>Working with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between customers' and Listing Showcase systems.</li> <li>Implementing efficiency gains to maximize the customer experience and to establish a culture of continuous improvement.</li> <li>Partnering with Cross Functional stakeholders to create effective outreach strategies during onboarding and carrying those through to ongoing relationship management.</li> <li>Maintaining a close connection to all active implementation projects; communicating status updates to various stakeholders.</li> <li>Establishing and maintaining a high level of customer satisfaction.</li> <li>Fostering a working environment that is energizing, motivating, and contributes to positive team engagement.</li> <li>Collaborating with direct reports to drive personal and organizational success; executing Listing Showcase’s core people practices including performance management, professional development, coaching, and recognition.</li> <li>Understanding capacity for each direct report, allocating new deals based on availability to provide the highest level of customer service.</li> <li>Analyzing key Implementation metrics to assess the team’s performance relative to customer service; recognizing trends and leading actions to maximize productivity and efficiencies.</li> <li>Implementing internal workflow policies/procedures; recommending and managing improvement efforts.</li> <li>Serving as an escalation point, visiting customers on site when appropriate.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $74,700.00 - $119,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>This role requires focus on the success of our Showcase customers in a dynamic and changing real estate market.Requirements:<ul> <li>Four-year degree or equivalent experience preferred</li> <li>Previous management experience and technology implementation experience preferred but not required</li> <li>Real estate knowledge preferred</li> <li>Excellent leadership and motivational skills; must excel at providing direction, motivating, and coaching to direct reports and be visible with front-line managers and associates</li> <li>Excellent written and verbal communications and interpersonal skills</li> <li>Good organizational and time management skills</li> <li>Demonstrated proficiency with complex technology</li> <li>Ability to adapt to change and a rapidly growing environment</li> <li>Flexibility in scheduling to meet customer needs with short turnaround</li> <li>Strong analytical skills</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

65 Customer Service Jobs