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<a href="#"> </a> <a href="#">About Us</a> <a href="#">Nursing</a> <a href="#">Current Employee Job Search</a> <a href="#">Go to Hillcrest HealthCare System Careers</a> <a href="https://hillcrest.com/rncareers" target="_blank">Nurse Residency Program</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul>

Hillcrest Medical Center

Desktop Support Tech

Job Title Customer Care Advocate Job Location Cary, NC. - Virtual. New Hires must live within a commutable distance of Cary, NC. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional. With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position. Group Disability: What You Can Expect Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing. The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call. <ul> <li>Always remain professional.</li> <li>Never place blame on the customer or employer.</li> <li> Make a customer connection. </li> <li>Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.</li> </ul> Principal Responsibilities <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li> <li>Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.</li> <li>Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.</li> <li>Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.</li> <li>Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.</li> <li> Support special product and/or service campaigns as needed, or if solicited by the customer. </li> <li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.</li> <li>Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.</li> </ul> Required Qualifications <ul><li> New hires should live a commutable distance from the site the role is posted in. </li></ul> <ul> <li>1+ years of customer service experience. </li> <li>Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime &amp; shift worked, which may change based on business need.</li> <li>Candidates must be available for the full duration of training in office from April 21st to June 9th. </li> </ul> Preferred Qualifications <ul> <li>High School diploma or GED equivalent.</li> <li>Some college, or professional certification.</li> <li>Insurance or Financial Services industry experience or Product specific experience.</li> <li>Prior Call Center experience is highly preferred.</li> <li>A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.</li> <li>A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.</li> <li>Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.</li> <li>Superb listening skills and professional oral &amp; written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.</li> </ul> Business Category Global Customer Service &amp; Operations Number of Openings 24 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.

MetLife

Customer Care Advocate

Guardian's Group Benefits Client Management team is hiring a Sales Support Associate II. The Sales Support Associate position provides administrative support to staff within a region and will work closely with internal &amp; external partners to ensure accurate files are maintained, manage broker firm/producer licensing, and broker changes related to client requests.You Will:<ul> <li>Manage/distribute the region's general email box, including but not limited to proposal requests, experience reports, agent of record (AOR) changes, and renewal requests</li> <li>Order checks &amp; supplies as requested by the team</li> <li>Create shipping labels as needed</li> <li>Maintain system records for accuracy</li> <li>Manage Broker Firm and Producer licensing/changes as they relate to AOR changes, Broker Firm mergers &amp; acquisitions, etc.</li> <li>Miscellaneous activities required to support region's staff</li> <li>Using data and analytics to support sales activities and performance tracking</li> <li>Communicate with external partners (Brokers/Planholders)</li> </ul>You Have:<ul> <li>Proven basic math /analytical skills</li> <li>Ability to access and utilize internal Sharepoints and systems</li> <li>Computer proficiency in data entry, Excel, Word, PowerPoint</li> <li>Ability to represent Guardian in a professional manner</li> <li>High school diploma or equivalent</li> <li>Ability to navigate throughout a matrixed organization</li> <li>Ideal candidates should have previous experience in an administrative role</li> </ul>Location and Work Arrangement:<ul> <li>The preferred location for this position is Florida. We will also consider candidates based in Louisiana.</li> <li>The work arrangement is "Mobile/Work from Home."</li> </ul>Salary Range:$36,420.00 - $54,630.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <a href="http://www.guardianlife.com/careers/corporate/benefits" target="_blank">www.guardianlife.com/careers/corporate/benefits</a>. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="#">applicant_accommodation@glic.com</a>.Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Guardian Life

Sales Support Associate II - Group Benefits

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must reside in Hudson and/or Bergen County to travel for home visits within these regions. Travel up to 75% required. Position Purpose: Develops, assesses, and facilitates complex care management activities for primarily physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families.<ul> <li>Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome</li> <li>Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs</li> <li>Identifies problems/barriers to care and provide appropriate care management interventions</li> <li>Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services</li> <li>Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs</li> <li>Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate</li> <li>Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services</li> <li>May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources</li> <li>Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators</li> <li>Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits</li> <li>Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Other duties or responsibilities as assigned by people leader to meet business needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 – 4 years of related experience. License/Certification: <ul><li>RN - Registered Nurse - State Licensure and/or Compact State Licensure required</li></ul>Pay Range: $55,100.00 - $99,000.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Care Manager (RN) - Hudson and/or Bergen County

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Applicants for this role have the flexibility to work remotely from their home within the state of Iowa.**Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.<ul> <li>Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service</li> <li>Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service</li> <li>May apply working knowledge of assigned health plan(s) activities and resources</li> <li>Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols</li> <li>Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship</li> <li>Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed</li> <li>Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a High School diploma or GED Requires 1 – 2 years of related experiencePay Range: $17.50 - $27.50 per hourCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Care Management Support Coordinator II

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe DealShield Customer Service Representative (DS-CSR) is the first point of contact for many customers and prospective customers, with that contact being via phone or email. The DS-CSR will provide information in response to inquiries about products and services and to handle and resolve customer inquiries, challenges, and complaints. For prospective customers, the CSR will provide information; answer general and specific questions; promote products; and, refer potential dealers to sales team, as appropriate. For existing customers, the DS-CSR will answer questions and address concerns; resolve specific issues (access requests, purchase, returns, payments, etc); provide basic technical support (smartphones, tablets, website, etc.); and, maintain accurate customer records. The DS-CSR will look for larger trends and issues within the scope of their daily work and escalate those to the DealShield Customer Service Manager and/or the DealShield Product Operations Manager.Job Responsibilities:Sales &amp; General Inquiries<ul> <li>Understand the type of inquiry from the customer/potential customer by listening/reading carefully to interpret the nature of the request.</li> <li>Have a thorough understanding of DealShield; the attributes and benefits of its products/services; and, the terms and conditions related to those products/services.</li> <li>Be able to communicate that information in a clear and concise way.</li> <li>Interact with customers and potential customers in a friendly, efficient manner</li> </ul>Need/Problem Resolution<ul> <li>Understand the type of inquiry from the customer by listening/reading carefully to interpret the nature of the request.</li> <li>Collect information and analyze the need problem in order to identify the probable solution and take action to fulfill the request or solve the problem.</li> <li>Consult with other DealShield team members – including other DS-CSRs, the DealShield Customer Service Manager, the DealShield Product Operations Manager and/or personnel from Finance, Relationship Management, Loss Prevention and/or Remarketing.</li> <li>Partner with all parties informed of the status of open issues and work closely with escalation partners to identify, document and update knowledge base.</li> </ul>Customer Interaction &amp; Record Maintenance<ul> <li>Provide responsive and timely telephone and email support.</li> <li>Serve as the single point-of-contact for customer issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).</li> <li>Keep records of customer interactions, recording details of customer, type of call/email, actions taken and follow-ups needed (if any).</li> </ul>Time/Task Management &amp; Team Interaction<ul> <li>Follow Customer Service team guidelines, shifts/schedules and other policies set by the DealShield Customer Service Manager.</li> <li>Work with others on the Customer Service team with a ‘one team’ philosophy, supporting other DS-CSR’s and the DS-CSM, as appropriate.</li> <li>Follow-through on commitments to customers, team members, others on the DealShield team and to DealShield management.</li> <li>Make time for learning and professional growth.</li> </ul>Thought &amp; Personal LeadershipUnderstand the critical role that the DS-CSR plays in regard to both: 1) the perception that a customer or prospective customer has toward DealShield; and, 2) the business goals &amp; objectives of DealShield.<ul> <li>Embrace discussion and feedback by and from all team members to encourage participation, buy-in and open communication.</li> <li>Perpetuate a culture of personal responsibility and accountability.</li> </ul>Ambassadorship<ul> <li>Act as an ambassador of DealShield to potential or existing DealShield customers, Manheim and Cox Automotive Group personnel and to third parties.</li> <li>Communicate DealShield’s value proposition and fit within the Cox Automotive Group portfolio</li> <li>Demonstrate DealShield culture and values, including the philosophies of ‘can do’, ‘fail fast, innovate faster’, ‘care and respect’, ‘thrive with the challenge’</li> </ul>QualificationsMinimum:<ul> <li>High School Diploma/GED and 3 years’ experience in a related field.</li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;</li> <li>OR 5 years’ experience in a related field</li> </ul>Preferred:<ul> <li>College degree or equivalent experience preferred.</li> <li>Minimum of 2 years of Call center and/or client interfacing experience</li> <li>Travel – infrequent, but must have flexibility</li> <li>Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.</li> <li>Understand foundational levels of computers and technology; internet, email</li> <li>Excellent oral and written communications skills, particularly in a phone or email context.</li> <li>Experience working in a contact center metrics driven environment</li> <li>Strong communication skills and basic computer knowledge</li> <li>Ability to operate under tight pressure</li> <li>Experience working in the automotive industry preferred</li> <li>Strong communication and interpersonal skills required.</li> <li>Strong time/task management skills required.</li> <li>Strong analytical and problem solving skills required.</li> <li>Ability to prioritize, multi-task and meet deadlines required.</li> <li>Ability to maintain stable performance and composure under pressure or opposition (such as time pressure or situation/solution ambiguity).</li> <li>Arrive to scheduled shift on time and focus on tasks at hand.</li> <li>Outstanding reliability and follow-through.</li> <li>Proficiency with (or ability to quickly learn) call center systems, such as I3 Call Center software, SalesForce.com tools, etc.</li> <li>Proficiency with (or ability to quickly learn) MS Office products and related software programs is essential.</li> </ul>This position is remote but the ideal candidate will reside within driving distance to one of our locations: Statesville, NC, Bordentown, NJ, Matteson, IL, Euless, TX, Tolleson, AZ, Ocoee, FL, Riverside, CA, or Atlanta, GA.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 02/25/2025

Cox Automotive Inc.

Customer Care Specialist II (Manheim)

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Ardent Health Careers</a> <a href="https://hillcrest.com/rncareers" target="_blank">Nurse Residency Program</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/hillcrestmedicalcenter" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Hillcrest Healthcare System

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The primary responsibility of the Customer Engagement Advocate II is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Public Sector. The Customer Engagement Advocate is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Customer Engagement Advocate II service and skills make a positive contribution to the strength of Lumen's relationship within our accounts <h2>The Main Responsibilities</h2> Become the Single Point of Contact (SPOC) for all post sale activities once the customer’s services are up and running <ul> <li>Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service.</li> <li>Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.</li> <li>Revenue Forecasting – understand the base they support, forecast disconnects, recompete impacts and utilize Salesforce to accomplish these tasks.</li> <li>Leverage Gainsight to work through tasks like renewals, first bill reviews.</li> <li>Partner with Sales, Service and Support personnel to strategically support accounts.</li> <li>Make accurate and timely decisions based on customer needs and business requirements.</li> <li>Develop, maintain, and manage customer relationships from the operational to executive levels throughout the organization.</li> <li>Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen's products meet their goals.</li> <li>Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service.</li> <li>Portal On boarding/process training. Onboard customers in partnership with SME organization. Review Customer Information Guides with Customer, update when necessary. Liaise with internal departments and customer to ensure all needs are addressed related to onboarding.</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Minimum 3 years’ experience in a telecommunications customer -facing environment supporting Enterprise Customers.</li> <li>Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle.</li> <li>An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf.</li> <li>Drive balanced communication with tact and diplomacy, while juggling competing customer &amp; company priorities.</li> <li>Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.</li> <li>Strong understanding of IP Products and Services.</li> <li>Experience in teaming effectively with others across different disciplines, functions, and organizations.</li> <li>Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image.</li> <li>Ability to multitask and meet multiple timelines.</li> <li>The ability to travel to customer sites.</li> <li>Working knowledge of the applicable tools &amp; techniques of customer support within telecommunications.</li> <li>Working knowledge of MS Office suite.</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> <h2>What to Expect Next</h2> Requisition #: 336941 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/27/2025

CenturyLink

Customer Engagement Advocate II

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. <h2>The Main Responsibilities</h2> • Provide top level escalation support for Leadership. • Support management team members when needed. • Anticipate and proactively address opportunities or potential problems. • Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. • Act as s SME for key products and implementation processes. • Act as a support resource for implementation of advanced solution-based product and services. • Produce best practice documentation to facilitate effective and efficient WIP management. • Collaborate across organizational boundaries to identify and correct process gaps. • Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. • Provide critical date management and escalation support to meet committed delivery objectives. • Validate order details for sold services. • Follow established protocol for submitting orders to Order entry and provisioning. • Provide timely response to customer and service delivery inquiries. • Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. • Ability to stay focused in high paced stressful working environment. • Meet learning, development, and personal growth objectives to provide a superior customer experience. • Ability to maintain a positive outlook and lead teams through change. • Ability to perform as a leader. • Applies expertise and judgement to reach good decisions. • Approaches work with a continuous improvement mindset. • Ability to learn and adhere to customer care policies, processes, and principles. • Ability to maintain an advanced level understanding of products and services. • Have a working knowledge of the implementation workflow. • Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. <h2>What We Look For in a Candidate</h2> • Provide top level escalation support for Leadership. • Support management team members when needed. • Anticipate and proactively address opportunities or potential problems. • Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. • Act as s SME for key products and implementation processes. • Act as a support resource for implementation of advanced solution-based product and services. • Produce best practice documentation to facilitate effective and efficient WIP management. • Collaborate across organizational boundaries to identify and correct process gaps. • Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. • Provide critical date management and escalation support to meet committed delivery objectives. • Validate order details for sold services. • Follow established protocol for submitting orders to Order entry and provisioning. • Provide timely response to customer and service delivery inquiries. • Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. • Ability to stay focused in high paced stressful working environment. • Meet learning, development, and personal growth objectives to provide a superior customer experience. • Ability to maintain a positive outlook and lead teams through change. • Ability to perform as a leader. • Applies expertise and judgement to reach good decisions. • Approaches work with a continuous improvement mindset. • Ability to learn and adhere to customer care policies, processes, and principles. • Ability to maintain an advanced level understanding of products and services. • Have a working knowledge of the implementation workflow. • Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $72,300 - $96,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $75,994 - $101,325 in these states: CO HI MI MN NC NH NV OR RI $79,613 - $106,150 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335934 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/07/2025

Lead Customer Care Manager

<h2>DESCRIPTION</h2> Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like seeing how your work impacts the bigger picture? Answer yes to these and you’ll fit right in here at Amazon Robotics (AR). We passionately work to apply new advances in robotics and automation to solve real-world challenges to transform the Amazon customer experience. We are Amazon Robotics and we will give you the tools and assistance you need to invent with us in ways that are rewarding, fulfilling and fun. We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully assist existing robotic technologies in the network. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within (AR) to raise the bar on quality and the customer experience. The Field Hardware Support Engineering team is the primary link between AR and Reliability and Maintenance Engineers (RME) coaching the site on maintenance best practices, robotics systems and tools. You will work directly with RME leaders and technicians at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology. You will identify maintenance pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of maintenance, engineering, product, and solution stakeholders from Global Robotics and Central RME to ensure North America maintenance organizations become self-sufficient with Amazon Robotics’ technologies. Key job responsibilities Front line resolution of technical inquiries and escalations from RME; the topics of these inquiries and escalations may include but are not limited to: deep diving offline robotic hardware, driving root cause corrective action, spares and tool identification • Provide On-Site escalation assistance to reliability and maintenance teams (deep dive HW functionality gaps, capture and address VOC, remove roadblocks, escalate to partner teams as required) • Work with reach back support teams on resolution of complex technical inquiries and escalations • Engage partner teams to improve process bottlenecks and influence managers and directors • Serve as Subject Matter Expert for two to three Amazon Robotic assets • Identify and address trending hardware performance issues and improvement opportunities, and implementing solutions in the AR network • Escalate building risks to program management and hardware support engineering leadership, define and deliver risk resolution plans • Capture “voice of the customer” and leverage field experience to insist on the highest standards in product design and development priorities • Execute continuous improvement projects using automation • Work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required <h2>BASIC QUALIFICATIONS</h2> - Bachelor’s degree in Engineering (Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Process Engineering) or relevant STEM degree - - 4+ years experience in a manufacturing, warehouse, or equivalent environment with experience resolving technical issues with a cross functional team - - Experience managing multiple high-priority tasks simultaneously - - Excellent business communication skills for technical and non-technical topics - - Troubleshooting expertise with proven problem-solving and analytical skills - - Ability and willingness to travel up to 75% and a minimum of 50% <h2>PREFERRED QUALIFICATIONS</h2> - Masters degree in Engineering and/or MBA - - Knowledge and understanding of Data Analysis (Tableau, Adv. Excel or equivalent), SQL - - Experience creating SOP’s, defining KPIs, understanding of Lean Principles and Process Flow Development - - Familiarity with Agile PLM - - Project management experience - - Experience with robotics hardware, software, and/or system troubleshooting - - Experience with customer facing technical support and relationship building Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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