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Paylocity

Airbase Customer Success Manager III - Remote, US

Overview This is a remote role that may be hired in several markets across the United States. The Senior Application Support Analyst is responsible for the support and health of all Direct Bank applications. Duties include, but are not limited to, monitoring and supporting Direct Bank infrastructure such as load balancers, servers, databases, network, firewall and B2B partner connections working individually or with support from other teams. Performing application updates as supplied by the vendors, updating certificates, validating server and end user patching. Provide Production Support for Direct Bank applications and responsible for responding to or inputting and updating Service Now tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Review and remediate Direct Bank infrastructure vulnerability records as they are reported. Provide system monitoring and event management. Direct Bank application support will include application code and/or configuration updates that may involve implementation of new software or software features on servers and desktop environments, defining test cases, testing, and roll-out. Provide assistance with release management and building test cases using Azure DevOps. Provides support for internal procedures including risk governance, audits, access management reviews. Responsibilities This position will be responsible to provide support for all Direct Bank applications. <ul> <li>Provide front-line support for consumer banking applications and respond promptly to all reported issues.</li> <li>Knowledge and understanding of application IT infrastructures (servers, load balancers, firewalls, etc.) Not build/configure, but understanding with the ability to engage engineers responsible for build/configurations/patching.</li> <li>Ability to work in a fast-paced, dynamic workplace. Maintain availability while working on multiple tasks.</li> <li>Provide release management assistance in Azure DevOps environment.</li> <li>Provide clear and timely communications to management, other IT staff, and business users as appropriate. No external customer contact.</li> <li>Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization.</li> <li>Strong oral and written communication skills while interfacing with internal peers, managers, and vendors.</li> <li>Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment.</li> <li>Coordination of planned disaster recovery testing.</li> <li>Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics <ul> <li>Minimum 5 years experience working with consumer banking core applications. </li> <li>Strong banking operations knowledge and/or technical skills.</li> <li>Understanding of application infrastructure and experience with requesting Windows servers, SQL databases, load balancers, DNS entries, certificates, firewall rules, etc.</li> <li>Experience using monitoring tools such as DynaTrace and Splunk</li> <li>Managing the remediation of server vulnerabilities</li> <li>Experience supporting in-house developed and SaaS hosted applications</li> <li>Experience with Azure DevOps, and familiarity with CI/CD Pipelines and release management processes.</li> <li>SQL database skills including debugging and writing/running queries.</li> <li>Experience with ServiceNow – add/update/resolving tickets. Familiar with CMDB inventory.</li> <li>Experience with providing customer service for internal business and technical partners</li> <li>Understanding of User Access management including an understanding of applications roles and entitlement relationships.</li> <li>Ability to work with cross-functional teams</li> <li>High attention to detail</li> <li>Adept with all computer systems such as Outlook, Microsoft Word and Excel, and comfortable navigating corporate portals.</li> <li>Proactive self-starter with proven ability to quickly learn new applications, processes, and procedures.</li> </ul> If hired in New Jersey, the base pay for this position is generally between $109,800 and $140,100. If hired in California, the base pay for this position is generally between $114,600 and $152,800. If hired in North Carolina, the base pay is generally between $95,500 and $127,300. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necesary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Senior Application Support Analyst - Infrastructure (Remote)

HireRight

Customer Service Supervisor

Overview This is a remote role that may only be hired in North Carolina. The role is an integral part of the Community Affairs team working directly with the head of Philanthropy to execute the CRA Grant Allocation and CRA Services plans which support the Bank’s CRA and Community Benefit Plan commitments. The role administers the operational control processes involved in the grant lifecycle to ensure compliance with grant provisions, CRA and other relevant regulations, as well as Bank policies and standards. Maintains governance documentation including grant and services related standard and procedures ensuring alignment with regulatory guidance. Administers processing of volunteer service hours to ensure appropriate and timely CRA qualification to meet the bank’s service commitment. Supports the platform in which grants and services are managed to ensure efficient, complete, and consistent processing. Identifies opportunities for improvement. Mitigates risk in both the grants and services processes through checks and balances in a manner acceptable to Audit, Compliance and CRA exam review. Collaborates with cross department team members, including but not limited to CRA Community Development Officers, to successfully process grants. Analyzes progress against business goals, drafts management reports and presents analysis to department leadership. Responsibilities <ul> <li>Underwrites grant applications for approximately $20M annually. Collaborates with Community Development Officer’s to confirm/clarify necessary documentation for CRA and risk evaluation. Recommends approval or denial for each application summarizing appropriate conclusions and motivating factors behind the recommendation. Ensures quality check is executed by CDO or relevant designate to prepare for management approval. Assists with identifying opportunities for process improvement as applicable.</li> <li>Volunteer Services Evaluation- Evaluates submitted services/events for CRA qualification. Responds and/or corrects service submissions as a result of regular quality check process. Assists with identifying opportunities for process improvement as applicable. Reporting – Facilitates regular reports to various audiences including Community Affairs leadership, Date Integrity Reporting, Finance and other departments that need to have regular awareness of grant and service activity and budgeting.</li> <li>CRA Grant/Service System Administration Support – May assist with configuration support of grants and services system as necessary.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Community Leadership, Compliance, or Financial Services OR High School Diploma or GED and 10 years of experience in Community Leadership, Compliance, or Financial Services License or Certification Type: Valid driver's license Required Additional Preferred Skills: Familiarity with the Community Reinvestment Act and qualifying criteria for grants/services and examination procedures. Experience with grant administration. Knowledge of the Community Reinvestment Act and key components of the lending, investment and service tests. Knowledge of government assistance programs for first time or affordable home buyers, small businesses, and community development projects. Communication skills - interpersonal. Experience with MS Office Suite to aid in analysis of data and management presentations. Keen sense of urgency with the ability to organize and manage multiple priorities and projects. Detail oriented. Computer skills - software. Ability to travel frequently to other offices, Bank clients, etc. in personal mode of transportation. This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at <a href="https://jobs.firstcitizens.com/benefits." target="_blank">https://jobs.firstcitizens.com/benefits.</a>

Community Development Officer

<h3> Position Summary </h3> Deloitte Services LLP is seeking a high performing candidate to pursue and develop strategic relationships within the National Reconnaissance Office (NRO) Client Business Unit. Candidates should have strong relationship management skills to open doors and build new client relationships that are deep and durable. Candidates should have a proven track record in selling professional services, an entrepreneurial spirit, and relevant industry experience (preferably with either Defense, or other Federal clients). In this role, candidates will have responsibility for relationship and business development, as well as sales for the wide range of services offered by Deloitte's US subsidiaries. The individual is responsible for building the relationship between Deloitte and the client, helping to market Deloitte's services and capabilities, as well as the planning and penetration of target areas within the client's organization. Recruiting for this role ends on May 31, 2025 As the Client Relationship Executive, you will: <ul> <li>Build trusted advisor relationships with key client executives through content-driven discussions aligned to the client's priorities and relevant trends.</li> <li>Develop a broad understanding of Deloitte’s capabilities to bring the best Deloitte resources to address client issues.</li> <li>Demonstrate valuable industry/sector perspective with consideration of the client’s mission and translating those insights into opportunities.</li> <li>Identify creative ideas for new products and services for the client.</li> <li>Establish relationships with other businesses and product vendors within the client’s ecosystem to drive additional "sell with" and "sell through" opportunities.</li> <li>Lead strategic processes and discussions based on the client history, organization challenges, regulatory, and decision processes.</li> <li>Identify and influence key decision-makers at all levels within the client organization.</li> <li>Navigate the sales cycle, from opportunity identification, through solutioning and storyboarding, identifying contract vehicles, coordinating teaming/alliance partners, aligning on price to win, to close and warm hand-off to the delivery team.</li> </ul> The Team Transparency, innovation, collaboration, inclusion, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte’s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization to bring the full breadth of Deloitte, its commercial and public-sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Government marketplace. Required Qualifications: <ul> <li>At least 10 years’ experience as a relationship and/or business development manager (specifically with in the Intelligence Community and/or the National Reconnaissance Office)).</li> <li>At least 10 years’ experience with strong professional services sales management knowledge.</li> <li>At least 5 years’ experience with a proven track record doing capture and sales.</li> <li>At least 5 years’ experience directly driving business growth at the National Reconnaissance Office.</li> <li>Working knowledge of the National Reconnaissance Office’s competitive and teaming landscape; proven ability to assemble teams, teaming relationships.</li> <li>Bachelor’s Degree.</li> <li>Expertise in driving call plans and developing value propositions.</li> <li>Experience in relationship building that increases account penetration and leads to increased revenue opportunities with new and existing clients.</li> <li>Demonstrable ability to leverage pre-existing network of clients or contacts in the marketplace.</li> <li>Ability to influence and lead cross-functional teams in client pursuits.</li> <li>Strong background in crafting and delivering proposals.</li> <li>Excellent spoken, written communication, interpersonal, and relationship building skills.</li> <li>Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Active TS Clearance with CI Polygraph</li> </ul> Preferred Qualifications: <ul> <li>MBA or Masters Equivalent</li> <li>Experience working with Intelligence Community clients with a focus on the National Reconnaissance Office (NRO) mission and the respective mission towers</li> <li>Serving in a leading role within an account team framework (i.e., working effectively with Account Leaders, Offering leaders, practitioners and other business development professionals).</li> <li>Helping to drive a culture of capture and selling across our account and driving new business growth within the NRO mission.</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $186,500.00 - $252,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ExpHire EA_GPS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Client Relationship Executive, DISC

APPLICATIONS SUPPORT DEVELOPER Join Momentum3 as an Applications Support Developer and be part of a dynamic, fast-paced support team! In this role, you’ll focus on maintaining and supporting complex, large-scale applications using C#/.NET while helping to troubleshoot and resolve technical challenges. This isn’t about building from scratch—your mission will be to ensure stability, identify and fix issues, and keep systems running smoothly. You’ll handle support requests, perform maintenance tasks, and contribute to the upcoming upgrade to .NET 10. We’re looking for someone who loves problem-solving, embraces collaboration, and thrives in a customer-focused environment. With a supportive team, exciting challenges, and plenty of opportunities to grow, Momentum3 is the perfect place to apply your skills, have fun, and make an impact. Ready to join the team? What You’ll Do: <ul> <li>Perform programming and testing for computer-based applications with a focus on maintenance, support, and implementation.</li> <li>Follow pre-established guidelines and utilize a structured Software Development Lifecycle (SDLC).</li> <li>Debug and troubleshoot software issues, utilizing strong problem-solving and technical reasoning skills.</li> <li>Measure and analyze software problems to identify root causes and develop solutions to reduce recurrence.</li> <li>Document resolutions, feedback, and support trends in tracking systems to improve processes.</li> <li>Create and maintain user support documentation for troubleshooting and training.</li> <li>Provide excellent customer service while resolving technical issues.</li> <li>Collaborate with internal teams to address and prioritize support requests.</li> <li>Support product lifecycle by contributing to user story reviews, technical documentation, and product delivery.</li> <li>Assist with planning and implementing product upgrades, ensuring alignment with coding standards and architecture.</li> <li>Utilize knowledge of multiple programming languages (e.g., C#, .NET) and database concepts for system support tasks.</li> <li>Ensure adherence to quality and security standards during maintenance and support.</li> </ul> What You’ll Need: <ul> <li>High school diploma or equivalent with coursework in application development languages.</li> <li>Degree in MIS, Computer Science, or a related technical field from a college, junior college, or technical school.</li> <li>5+ years of application development, including system architecture and design.</li> <li>5+ years of professional application development experience.</li> <li>Proficiency in application development across front-end, back-end, and relational databases. Strong problem-solving, time management, and communication skills. Familiarity with IT concepts, practices, and procedures.</li> <li>Expertise in C#, .NET, HTML, JavaScript, and Microsoft SQL Server or related technologies.</li> </ul> Highlights of Momentum3’s Total Compensation and Benefits: <ul> <li>Competitive salary with defined bonus structures.</li> <li>Comprehensive benefits, including health, dental, vision and 401k plans.</li> <li>Employee stock incentive plan to share in our success.</li> <li>Flexible vacation policy to support work-life balance.</li> <li>Opportunities to define your role and work style in a fast-paced environment.</li> <li>Professional growth and development opportunities.</li> <li>A supportive, customer-focused culture that values flexibility and innovation.</li> <li>A chance to tackle exciting challenges and make a meaningful impact.</li> </ul> Our corporate websites are: <a href="http://www.momentum3.biz" target="_blank">www.momentum3.biz</a> (Tulsa office) <a href="http://www.momentum3growth.com" target="_blank">www.momentum3growth.com</a> (Tulsa marketing team) Momentum3 provides competitive compensation, which includes a base salary and the potential for quarterly bonuses. The final base salary offered will be determined by factors such as your skills, education, experience, and/or geographic location. The salary range provided reflects the full scope for this position, offers are not typically made at or near the top of the range. Work Location: Hybrid to Tulsa, OK. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.

Momentum3

Application Support Developer

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThe HPLC/IC Technical Support specialist III responsibilities include building an outstanding experience for new and existing customers in addition to the Field Service Teams. Armed with product and service knowledge combined with upbeat customer relationship skills, the Technical Support role provides customer support and technical assistance to both internal &amp; external customers in a fast-paced environment. The position will primarily be supporting Liquid Chromatography (HPLC), Ion Chromatography (IC) instrumentation, Discrete Analyzer Instruments (DIA) Auto Solvant Extraxors (ASE) and quantitative analysis with Chromeleon chromatography data systems in both standalone and network environments.Additionally, will effectively use Augmented Reality and other digital tools to perform remote diagnostics to ensure minimal disruption to customer’s analytical needs by minimizing the need for onsite service visits.Key Responsibilities:<ul> <li>Provide technical support via phone or electronically to both external and internal customers, involving hardware, software, and instrument operations.</li> <li>Create, Coordinate, and handle all ticket types for Technical Support and Onsite service requests.</li> <li>Assist in the development and implementation of plans to improve technical services including new and emerging digital capabilities, while working towards corporate/individual revenue and customer allegiance goals.</li> <li>Maintain highly accurate records in the service database for compliance regulations.</li> <li>Promote aftermarket products and services for the service organization</li> <li>Effectively communicate competitive information and additional sales opportunities to Marketing and Sales Engineers. Engage with factory for product improvements.</li> <li>Achieve performance objectives personally and as a team</li> <li>Strive to increase customer satisfaction daily</li> <li>All other duties as assigned by Technical Support Manager and/or Supervisor.</li> </ul>Minimum Requirements/Qualifications:<ul> <li>Bachelor’s degree in Chemistry, Life Sciences or equivalent related experience required.</li> <li>Minimum of 3+ years of relevant field service and application experience with IC/ LC</li> <li>Must be well versed with Liquid Chromatography, Ion Chromatography systems, Chromeleon and or Discrete Analyzer Instrumentation</li> <li>Keen ability to solve, diagnose and provide solutions to sophisticated problems</li> <li>Able to communicate effectively with a variety of people</li> </ul>Other Job Requirements:<ul> <li>Adhere to OHS policies and procedures and ensure a safe workplace environment</li> <li>excellent interpersonal skills.</li> <li>Detailed understanding of Windows based software, networking and PC hardware.</li> <li>Ability to prioritize activities (tech support calls, training, travel, service calls and other group needs) and establish realistic schedules to meet requirements.</li> <li>A positive attitude, motivated, competitive and high energy is required</li> <li>Able to present complex ideas to non-technical audience and solve customer problems with persistence and a positive approach</li> <li>Ability to work independently, be self-motivated and meticulous.</li> </ul>Ability to travel 30% of the time in a year for business purposes

Thermo Fisher Scientific

Technical Support Specialist III

$13.00/hour Monthly Commission Opportunity Shift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service.Perks You’ll Get:<ul> <li>Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)</li> <li>On the job training</li> <li>Paid time off</li> <li>Medical, dental and other insurance</li> <li>Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses</li> <li>Retirement benefits (401k)</li> <li>Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars</li> </ul>* Above perks may vary based on full-time/part-time status and locationWhat We’re Looking For:<ul> <li>Valid Driver’s License</li> <li>Basic computer skills (typing, data entry)</li> <li>Effective verbal communication skills</li> <li>Willingness to work outdoors</li> <li>Flexibility to work all shifts</li> <li>Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles</li> <li>Must be 18 years of age and legally authorized to work in the United States</li> <li>This position requires regular, on-site presence and cannot be performed remotely</li> <li>6 months retail customer service experience in a fast-paced environment is a bonus!</li> </ul>Who We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.TulsaOklahomaUnited States of America

Avis Budget Group

Customer Service Representative - PT

Support Analyst I - Remote, US

<h2>About the team</h2>Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We offer a comprehensive product technology suite, including ShowingTime, Dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, Aryeo &amp; Rich Media. Our products are trusted by over one million real estate professionals and photographers across the United States and Canada, representing hundreds of MLSs.<h2>About the role</h2>As an Aryeo Customer Experience Consultant at Zillow, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success!At Zillow, we strive to deliver magnificent customer experiences and offer world-class products. As an expert on the Aryeo &amp; BYOP products and processes, you will play a pivotal role in supporting Zillow's new product launches and staying ahead of industry events to understand how these changes might impact our customers. Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.<h2>Responsibilities</h2><ul> <li>Provide exceptional customer service and support to photographers and agents</li> <li>Master the Aryeo &amp; BYOP products and processes within CRM’s &amp; Slack</li> <li>Support &amp; understand Zillow's new product launches</li> <li>Stay on top of product fixes and releases</li> <li>Respond to customers within assigned service levels</li> <li>Take ownership of resolving technical customer issues</li> <li>Meet defined goals and activity metrics using the CX CRM</li> <li>Communicate openly with customers and teammates, both internal and external</li> <li>Adapt quickly to changes in a fast-paced environment and be a leader of change</li> <li>Expertise in the Aryeo product and ability to provide workarounds and report bugs</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $19.60 - $31.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Fluent English speaker with excellent written and verbal communication skills</li> <li>1+ years of customer support experience, with 6 months in technical support preferred</li> <li>Passionate about customer satisfaction and seeing it as vital to organizational success</li> <li>Consistent track record of identifying case trends and resolving issues</li> <li>Experience with CRM systems</li> <li>Comfortable in a fast-paced, quick-changing environment</li> <li>Broad knowledge of online software and relevant technologies</li> <li>Reliable and fast internet connection</li> <li>Experience using multiple channels for delivering customer support</li> <li>Ability to work effectively with customers of varying technical proficiency</li> <li>Quick learner and adaptable to industry and company changes</li> <li>Attention to detail for documentation required per policy</li> <li>Resourceful at troubleshooting technical issues</li> <li>Willingness to guide and educate team members and customers</li> <li>Initiative to self-train and stay up to date with new products and fixes</li> <li>Flexible schedule, including weekend availability</li> </ul><h2>Transferable Skills</h2>At ShowingTime, we value diverse experiences and perspectives. If you have related skills or experiences, we encourage you to apply.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

90 Customer Service Jobs