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DVIS

Bilingual Client Services Representative

<h1>Mailroom - Clerical Support Specialist 138-1001</h1>   Tulsa, OK, USA Req #523   Wednesday, August 21, 2024   <strong>JOB SUMMARY: </strong> To provide administrative and clerical support to ensure the efficient operation of the department.<br><br>  <strong>KEY RESPONSIBILITIES:</strong> •General clerical duties including copying, scanning and faxing. •Develops and maintains files and logs as related to department needs. •Prepares mailings, forms and correspondence. •Complies and provides information as related to department to appropriate personnel. •Performs other duties as assigned.<br><br>  <strong>QUALIFICATIONS: </strong> •Knowledge of relevant software applications. •Knowledge of general office procedures. •Successful completion of Health Care Sanctions background check •Accurate data entry skills. •Possess strong oral and written communication skills. •Proficient in Microsoft applications.  <strong>EDUCATION/EXPERIENCE: </strong> •High School diploma or equivalent. •Minimum of one year office experience.        <p>CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin </p>          <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul>    <a href="#"> Apply Now </a>

CommunityCare

Mailroom - Clerical Support Specialist 138-1001

<h1>Customer Service - Customer Service Representative (M-F 9am-1pm/10am-2pm or Weekends) 105-1067</h1>   Tulsa, OK, USA Req #632   Thursday, September 5, 2024   <p><strong>JOB SUMMARY:</strong></p> <p>Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. </p>  <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul type="disc"> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> <p></p> <p></p> <p><strong>QUALIFICATIONS:</strong></p> <ul type="disc"> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> <p></p> <p><strong>EDUCATION/EXPERIENCE:</strong></p> <ul type="disc"> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul>       <p>CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin </p>          <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul>    <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative (M-F 9am-1pm/10am-2pm or Weekends) 105-1067

<h1>Provider Services - Support Specialist 115-1020 (part time)</h1>   Tulsa, OK, USA Req #599   Thursday, August 29, 2024   <p><strong>JOB SUMMARY: </strong></p> <p>Responsible for performing general clerical functions, departmental customer service and support. <br> </p> <p><strong>KEY RESPONSIBILITIES: </strong></p> <ul> <li>Provide clerical support to department including copies, filing, mailing or faxing as directed.</li> <li>Process all incoming departmental mail and documents.</li> <li>Responsible for file retention, relocation and shredding.</li> <li>Responsible for departmental document imaging, auditing and indexing of imaged files.</li> <li>Assist other departmental members as needed and phone back-up.</li> <li>Perform other duties as assigned.  </li> </ul> <p><strong>QUALIFICATIONS: </strong></p> <ul> <li>Highly organized and attentive to detail.</li> <li>Proficient in Microsoft applications.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Must be able to prioritize duties and work independently with limited supervision and utilizes one's time effectively.</li> <li>Strong oral and written communication skills.</li> </ul> <p><strong>EDUCATION/EXPERIENCE: </strong></p> <ul> <li>High school diploma or equivalent. Associates degree preferred.</li> <li>At least 2 years working in an administrative function in a health care related field or a combination of work experience and medical related education to meet minimum of 2 years required.</li> </ul>       <p>CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin </p>          <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul>    <a href="#"> Apply Now </a>

Provider Services - Support Specialist 115-1020 (part time)

<p>Your work days are brighter here.</p><p>At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.</p><p>About the Team</p>Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them.<p>About the Role</p>Here at Workday, our Account Executives are key players in our Field Sales organization. Our Customer Base sales team uses their extensive experience and consultative selling skills to initiate and support sales of Workday Solutions within Workday’s existing customers. This fantastic team of hardworking professionals play a key role in driving incremental add-on business into strategic named accounts. As a team, we believe that partnering with our customers to craft relevant solutions that deliver long lasting value is super important. We want to make sure that our customers are positively satisfied from day one and forever ongoing. In this role, you will: •Be responsible for developing and maintaining relationships with existing customers with a focus on upselling via deal management •Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment •Drive strategic add-on and renewal business of Workday solutions within Large Enterprise customers •Coordinate cross functionally with Workday’s internal teams (pre-sales, digital, value &amp; bid-management, marketing, technical and sales support)<p>About You</p><p>Basic Qualifications<br>•~8+ years of experience selling SaaS/Cloud based ERP / HCM / Financial / Planning / or Analytics solutions to C-levels from a field sales position.<br>•Experience negotiating deals with a variety of C-Suite Executives to close opportunities<br>•Experience with building relationships with existing customers for add-on or incremental business<br>•Experience in developing long-term account strategies with existing customers<br><br>Other Qualifications<br>•Experience with managing longer deal cycles beyond 6 months, with large deal sizes<br>•Understanding of the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts<br>•Experience leveraging and partnering with internal team members on account strategies<br>•Excellent verbal and written communication skills</p><p><br>Workday Pay Transparency Statement</p><p>The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please <a href="http://www.workday.com/en-us/company/careers/benefits.html" target="_blank">click here</a>.</p>Primary Location: USA.FL.Home Office<p><br> </p>Primary Location Base Pay Range: $146,300 USD - $178,900 USD<p><br> </p>Additional US Location(s) Base Pay Range: $146,300 USD - $178,900 USD<p><br><br>Our Approach to Flexible Work<br> </p><p>With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.</p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</p><p>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</p>

Workday

Account Executive - Customer Base LE

<h2>About the team</h2>Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We offer a comprehensive product technology suite, including ShowingTime, Dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, Aryeo &amp; Rich Media. <br><br>Our products are trusted by over one million real estate professionals and photographers across the United States and Canada, representing hundreds of MLSs.<h2>About the role</h2><p>As an Aryeo Customer Experience Consultant at Zillow, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success!</p><p>At Zillow, we strive to deliver magnificent customer experiences and offer world-class products. As an expert on the Aryeo &amp; BYOP products and processes, you will play a pivotal role in supporting Zillow's new product launches and staying ahead of industry events to understand how these changes might impact our customers. Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.</p><h2>Responsibilities</h2><ul> <li>Provide exceptional customer service and support to photographers and agents</li> <li>Master the Aryeo &amp; BYOP products and processes within CRM’s &amp; Slack</li> <li>Support &amp; understand Zillow's new product launches</li> <li>Stay on top of product fixes and releases</li> <li>Respond to customers within assigned service levels</li> <li>Take ownership of resolving technical customer issues</li> <li>Meet defined goals and activity metrics using the CX CRM</li> <li>Communicate openly with customers and teammates, both internal and external</li> <li>Adapt quickly to changes in a fast-paced environment and be a leader of change</li> <li>Expertise in the Aryeo product and ability to provide workarounds and report bugs</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $18.80 - $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Fluent English speaker with excellent written and verbal communication skills</li> <li>1+ years of customer support experience, with 6 months in technical support preferred</li> <li>Passionate about customer satisfaction and seeing it as vital to organizational success</li> <li>Consistent track record of identifying case trends and resolving issues</li> <li>Experience with CRM systems</li> <li>Comfortable in a fast-paced, quick-changing environment</li> <li>Broad knowledge of online software and relevant technologies</li> <li>Reliable and fast internet connection</li> <li>Experience using multiple channels for delivering customer support</li> <li>Ability to work effectively with customers of varying technical proficiency</li> <li>Quick learner and adaptable to industry and company changes</li> <li>Attention to detail for documentation required per policy</li> <li>Resourceful at troubleshooting technical issues</li> <li>Willingness to guide and educate team members and customers</li> <li>Initiative to self-train and stay up to date with new products and fixes</li> <li>Flexible schedule, including weekend availability</li> </ul><h2>Transferable Skills</h2><p>At ShowingTime, we value diverse experiences and perspectives. If you have related skills or experiences, we encourage you to apply.</p><h2>Get to know us</h2><p>Zillow is reimagining real estate to make home a reality for more and more people.</p><p>As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.</p><p>Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.</p><p><i>Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.</i></p><p><i>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.</i></p><p><i>Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.</i></p>

Zillow

Customer Experience Consultant

<h1>Customer Service - Customer Service Representative 105-1064</h1>   Tulsa, OK, USA Req #636   Wednesday, September 4, 2024   <strong>JOB SUMMARY: <br><br></strong> Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.   <strong>KEY RESPONSIBILITIES: <br><br></strong>  <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul>  <strong>QUALIFICATIONS:</strong>  <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul>  <strong>EDUCATION/EXPERIENCE:</strong>  <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul>        <p>CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin </p>          <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul>    <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative 105-1064

<h1>Customer Service - Customer Service Team Lead 105-1047</h1>   Tulsa, OK, USA Req #646   Wednesday, September 4, 2024   <p><strong>JOB SUMMARY: </strong></p> <p>Responsible for providing daily guidance, instruction and training to inspire the team to perform at their optimum. Will work directly with Customer Service Supervisor to create a team that works efficiently together to maximize the team’s potential. Also responsible for interacting with members, providers and other internal customers to resolve elevated problems of a complex nature. May serve as a liaison between Customer Service and other departments. Assists Customer Service Supervisors with monitoring daily queue activity to make staffing adjustment suggestions as needed. Focus on helping the team build necessary skills and knowledge so they can better support customers and the company’s mission. The successful team leader should be supportive, communicative and attentive. <br> </p> <p><strong>KEY RESPONSIBILITIES: </strong></p> <ul> <li>Effectively manage escalated phone calls of the most complex nature involving multiple lines of business utilizing problem resolution skills.</li> <li>Prepare Customer Service Representatives to respond to customer questions and complaints and to troubleshoot problems with services or products.</li> <li>Assist supervisor with communicating regularly to employees any changes that have direct impact on inquiry responses.</li> <li>Assist walk-in members with inquiries.</li> <li>Ability to adapt and assist associates with organizational changes including business processes, systems and technology.</li> <li>Assists in actively managing the day-to-day activities of the team by monitoring call queues and wait times and directing resources as needed.</li> <li>Works closely with supervisors to empower team members to improve their confidence, product knowledge and communication skills.</li> <li>Motivate the team to achieve organizational goals that contributes to the growth of the company.</li> <li>Identify training needs and conduct training of team members as needed to maximize potential.</li> <li>Contribute to the creation of a pleasant working environment that serves to inspire the team.</li> <li>Assist with investigating and solving customer service complaints.</li> <li>Assist Customer Service Supervisor performing additional duties where needed or as directed.</li> </ul> <p></p> <p><strong>QUALIFICATIONS: </strong></p> <ul> <li>Thorough working knowledge of HMO plans, PPO plans, enrollment, benefits and claims. Medicare knowledge a plus.</li> <li>Proficient knowledge of customer service, and standard office practices and procedures.</li> <li>Possess strong oral and written communication skills.</li> <li>Confidence and skillful negotiating skills</li> <li>Ability to motivate employees and provide feedback that assists in evaluating performance</li> <li>Strong relationship building skills for motivating and inspiring team</li> <li>Proficient in Microsoft applications.</li> <li>Strong organizational and time management skills with attention to detail</li> <li>Bilingual a plus.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Available to work all shifts as needed</li> </ul> <p></p> <p><strong>EDUCATION/EXPERIENCE: </strong></p> <ul> <li>Bachelors degree preferred</li> <li>Supervisory experience preferred</li> <li>At least 3 years of Customer Service experience required.</li> </ul>       <p>CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin </p>          <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul>    <a href="#"> Apply Now </a>

Customer Service - Customer Service Team Lead 105-1047

<h1>Customer Service - Customer Service Representative (Part Time) 105-1068</h1>   Tulsa, OK, USA Req #631   Wednesday, September 4, 2024   <p><strong>JOB SUMMARY:</strong></p> <p>Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. </p>  <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul type="disc"> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> <p></p> <p></p> <p><strong>QUALIFICATIONS:</strong></p> <ul type="disc"> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> <p></p> <p><strong>EDUCATION/EXPERIENCE:</strong></p> <ul type="disc"> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul>       <p>CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin </p>          <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul>    <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative (Part Time) 105-1068

<p>Req ID: 75446 </p> <p>Location: Tulsa -TUL, Oklahoma City -OKC </p> <p>Areas of Interest: Treasury Services; Commercial Banking </p> <p>Pay Transparency Salary Range: Not Available </p> <p>Application Deadline: 09/30/2024</p> <p>BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.</p>    <h2>Bonus Type</h2>  Discretionary    <h2>Summary</h2>   <p>If you are interested in a career in Treasury Services with an industry-leading provider of sophisticated financial solutions, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. We believe no challenge is too big, and no opportunity is too small when we work together to build relationships.</p>     <h2>Job Description</h2>   <p>The Treasury Client Services Professional III serves as the primary point of contact for a designated portfolio of clients providing technical and operational support on DDA and Treasury Management Products and Services. The TCSP III works independently to assist customers set their daily cash position and related investment options and resolve daily customer issues/concerns. Portfolio level varies from moderately complex to complex and incumbents work independently with moderate guidance from Supervisor seeking assistance on most complex client communications and approvals.</p>     <h2>Team Culture</h2>   <p>Our teams are decentralized. We stay in communication with one another to ensure we deliver a consistent message. We learn from one another and draw on each other’s level of experience, no matter what location.</p> <p> We operate as “<em>One Team</em>” and use the <em>7 Habits of a Highly Effective Team</em> as a guide. Our team is fun, engaging, and inspiring. We take the initiative, focus on the final goal, set priorities, create win-wins, and seek to understand, synergize, and maintain a work-life balance.</p> <p> You will build relationships and get to know your coworkers in operations and technology, and sales, working across multiple lines of business. Our teams work with product managers, analysts, operations, sales, vendors, and the product support team. You are the voice of the client.</p>     <h2>How You'll Spend Your Time</h2>   <ul> <li>You will manage a portfolio of general and high priority commercial and corporate relationships, identify document requirements, both legal (ownership and signatory authority) and regulatory (BSA/AML CIP requirements) for new account opening for both new and existing relationships. </li> <li>You will be the point person for all system problems. You will instruct users on how to perform technical tasks and use your judgment to initiate correct actions. </li> <li>You will identify cross-sale opportunities with existing customers needing additional cash management/deposit products and increase customer awareness of alternative products offered by Treasury Services, which would benefit their organization.</li> </ul>     <h2>Education &amp; Experience Requirements</h2>   <p>This level of knowledge is normally acquired through completion of an Associate’s Degree in a Business related field (Bachelor’s preferred) and 4 years’ experience in banking and treasury client servicing or an equivalent combination of education and experience.</p>     <h2>Working Conditions &amp; Physical Requirements</h2>  Office - 20 lbs   <p>BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! <br> Apply today and take the first step towards your next career opportunity!<br>  <br> The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.</p> <p>Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions. </p>

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