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Tulsa City County Library

Customer Service Assistant

<h2>The Opportunity</h2>The Associate Director, Operations Center Support, directs and oversees targeted support services to centers across the network. They are responsible for ensuring high-impact services and deployments that improve operational performance, drive compliance, and sustain high-priority initiatives.This role leads multiple deployment teams and is responsible for developing and maintaining the solution playbooks across targeted improvement areas. They utilize metrics to evaluate impact, identify performance gaps, and inform prioritization of support efforts. Leveraging their Operations and Quality expertise, they partner with Operational Excellence and other functions to continually assess improvement opportunities and develop new / enhance existing solutions. This position is a Subject Matter Expert (SME) resource in both operations and quality.In addition, the Associate Director, Operations Center Support, is accountable for coaching and developing team leaders, instilling a culture of adaptability, accountability, and engagement. They ensure that all team activities are executed in full compliance with legal, regulatory, and safety standards, with a strong focus on the donor and employee experience.You will report to the Director, Operations Center Support.*Overnight travel required up to 80% of the time without lengthy lead-time.<h2>The Role</h2>Operational and compliance support1 - Direct and oversee deployment teams to ensure consistent execution of targeted Operations and Quality support services across centers, aligned with defined playbooks and service standards.2 - Utilize performance metrics to identify opportunities for center support, evaluate impact of deployments, and guide prioritization of resources and services.3 - Collaborate with field and support functions (e.g., OE, Quality) to assess improvement opportunities and co-develop enhanced or new solutions.4 - Partner with field leadership to monitor and sustain improvements following deployments, ensuring long-term value realization.5 - Partner with Operational Excellence to test initiative rollouts in select centers and support sustainment as part of broader implementation.6 - Follow all EHS and OSHA policies and procedures. Ensure the center and all employees comply with OSHA regulations and training. Promote and support safety in all aspects of operations. Ensure compliance with all Company SOPs and applicable federal, state and local regulations.7 - Uphold brand standards during all deployments. Drive excellent customer service via open communication with donors, efficient donor flow, and effective resolution of complaints / concernsPeople leadership and development8 - Lead, mentor, and develop Sr. Managers and Managers on the Center Support team, building capability in coaching, service delivery, and performance accountability.9 - On board new team members, ensuring on time training of team service offerings and implementation procedures.10 - Mentor and manage team members, developing their ability to coach / train center staff and instilling accountability for value delivery. Provide regular feedback on role performance, identifying strengths and areas of improvement. Coordinate with multiple centers to assess team performance.11 - Oversee staffing plans, including role assignments and interim coverage, to ensure teams are equipped with high-quality talent for support needs.12 - Lead culture, consistently demonstrating CSL values, and facilitating a positive employee experience with open communication, coaching, and prompt responses to outreach.13 - Provide oversight of employee-related issues. This includes, but is not limited to, decisions for employee relations, corrective actions, and salary structures. Adhere to all HR policies and practices through fair and equitable treatment of all employees.Standards and processes14 - Own and maintain the solution playbooks and standard implementation processes across all service offerings, ensuring consistency and alignment with strategic objectives.15 - Define and update the roadmap of Center Support services, prioritizing based on business needs, metrics, and value delivery.16 - Perform other duties, as assigned, to support business needs.<h2>Your skills and experience</h2>Education<ul> <li>Bachelor's degree in business administration or biological sciences preferred, OR equivalent combination of education and professional work experience required.</li> <li>Certification by a recognized quality organization such as the American Society for Quality preferred.</li> </ul>Experience<ul> <li>Minimum 5 years of management experience, including managing employees. 1 year Center Manager Experience preferred.</li> <li>Minimum of 3 years relating to quality or regulatory experience required.</li> <li>Experience working in a complex organization, progressively taking on more responsibilities.</li> <li>Experience managing multi-site locations preferred.</li> <li>Understanding of industry standards/cGMP, various local, state, and federal laws that apply to the business and where to find information on standards and interpretations.</li> <li>Experience working in a regulated environment with regulatory authorities and international inspections.</li> <li>Computer literate with proficiency in office applications and use of electronic quality and operational systems.</li> </ul>Additional Comments<ul> <li>Maintain company technical training certification, current professional licensure or certifications, knowledge of ever-changing and complex government and industry regulations and ability to monitor compliance remotely with these regulations.</li> <li>Proficient in English.</li> <li>Able to interact with regulatory agencies/auditors as necessary.</li> </ul>Working Conditions<ul> <li>Ability to make decisions which have significant impact on the department's creditability, operations and services.</li> <li>Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations.</li> <li>Ability to take direction from multiple individuals.</li> <li>Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.</li> <li>Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.</li> <li>Stand and work up to 100% of the time, working sitting 15% of the time. Perform periodic remote reviews.</li> <li>Occasionally lift and carry up to 25 lbs.</li> <li>Required to reach, bend, kneel and have high level of manual dexterity.</li> <li>Fast paced environment with frequent interruptions.</li> <li>Manage a center in the absence of center management.</li> </ul>#LI-Remote<h2>Our Benefits</h2>CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit <a href="https://cslbenefits.com/cslp" target="_blank">https://cslbenefits.com/cslp</a>.<h2>About CSL Plasma</h2>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about <a href="https://www.cslplasma.com/about-csl-plasma" target="_blank">CSL Plasma</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about <a href="https://www.csl.com/careers/inclusion-and-belonging" target="_blank">Inclusion &amp; Belonging</a> at CSL.<h2>Do work that matters at CSL Plasma!</h2>

CSL Behring

Associate Director, Operations Center Support

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead. Job Duties and Responsibilities Customer Service Representative: $18.50/hr starting pay with opportunity to increase pay to $20.35/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days! What You’ll Do: <ul> <li>Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services</li> <li>Maintain strong knowledge of our wireless products, accessories and pricing plans </li> <li>Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution</li> <li>Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback</li> <li>Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base</li> </ul> What’s in it for You: <ul> <li>Career Growth: Opportunity to promote two levels within your first year!</li> <li>Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement</li> <li>Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)</li> </ul> Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends! Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You’ll also get a chance to watch brief videos for a realistic role preview. Skills, Experience and Requirements <ul> <li>High school diploma or GED required</li> <li>Ability to work full-time on-site </li> <li>Flexible to work shifts which can include evenings, weekends, or holidays</li> <li>Smartphone or device with active network connection</li> <li>Pre-employment screen required</li> <li>Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity</li> </ul> Salary Ranges Compensation: $18.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: <a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">DISH Benefits</a>. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Dish Network

Wireless Customer Service Representative - Paid Training Provided

Family & Children's Services

Counseling for Children & Adults Peer Recovery Support Specialist

Tulsa Community College

Network Support Technician

<h2 id="jobDescriptionHeading"> Job Description </h2> Hillcrest is hiring a Neurology Acute Care Nurse Practitioner (ACNP) to join our collaborative and fast-paced team at our Utica Park Clinic location in Tulsa, Oklahoma. We are looking for a skilled communicator who works well within a team and thrives among diverse personalities. If you're a dedicated Neurology NP seeking a rewarding career in a supportive environment, we want to hear from you! About the Interventional Neurology ACNP Job Opening: <ul> <li> Practice Type: Single Specialty Group </li> <li> Support: 1 physician within the group, with the potential to support more with future growth </li> <li> Setting: Inpatient/Outpatient mix </li> <li> Schedule: Mon-Fri, 8 am-5 pm (no weekends required) </li> <li> Shared Clinical Call Model: 1st call for physician </li> <li> EMR: Epic </li> </ul> Advanced Practice Provider Recruitment Package Includes: <ul> <li>Competitive base salary with wRVU production incentives</li> <li>CME/CEU allowance</li> <li>Sign-on bonus</li> <li>Medical debt assistance and consultative services by Navigate Student Loans</li> <li>Relocation allowance</li> <li>Paid malpractice coverage</li> <li>Comprehensive health benefits and retirement plan</li> <li>Marketing and practice growth assistance</li> </ul> About Us: Hillcrest HealthCare System (HHS) is a comprehensive health system delivering quality healthcare across northeastern Oklahoma. Our flagship, Hillcrest Medical Center in Tulsa, is a 626-bed hospital renowned for its exceptional care and services, including the state's largest dedicated heart hospital. HHS encompasses Bailey Medical Center, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Hillcrest Hospital South, Tulsa Spine and Specialty Hospital, Oklahoma Heart Institute, and Utica Park Clinic. With 1,180 licensed beds and a broad network of clinics, we are committed to excellence in healthcare. Our patient satisfaction scores consistently reflect that our patients are "very satisfied" compared to other area hospitals. About Our Community: Discover the charm and culture of Tulsa, Oklahoma. Tulsa offers a vibrant, welcoming community that seamlessly blends small-town charm with big-city amenities. Known for its rich cultural heritage, Tulsa boasts a dynamic arts scene with world-class museums, a thriving music and theater landscape, and diverse culinary experiences. The city's beautiful riverfront parks and extensive trails provide ample opportunities for outdoor recreation. Excellent schools and an affordable cost of living make Tulsa an ideal place for families. With a strong sense of community and a commitment to innovation and growth, Tulsa provides an enriching environment where healthcare professionals can thrive both personally and professionally. Join us at Hillcrest and become a part of our mission to provide exceptional healthcare to our community. Apply today for the Interventional Neurology Inpatient/Outpatient Support Nurse Practitioner position and take the next step in your career!]]&gt;

Utica Park Clinic

Interventional Neurology Inpatient/Outpatient Support - Nurse Practitioner at Hillcrest in Tulsa, OK!

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul><li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li></ul> <ul><li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li></ul> <ul><li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li></ul> Get to Know Your Team: <ul><li>Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine &amp; Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>The position for a Desktop Support Technician who works as a self-starter. </li> <li>The positions requires in depth technical knowledge and expertise. </li> <li>Uses best practices and knowledge of business process to improve I.T. services and user experience. </li> <li>Solves complex problems; trouble shooting skills, optimize systems, takes new perspective in identifying solutions. </li> <li>Ability to Support Windows 10/11, Microsoft Exchange/Outlook Client, Microsoft Office Products, Laptop Backup and Encryption, Mobile Iron, Citrix, knowledge of SCCM. </li> <li>Able to do Remote support, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.</li> </ul> Qualifications Job Requirements: <ul><li> Minimum of one year experience in Information Systems / Network Administration.</li></ul> Preferred Job Requirements: <ul> <li>MCP certification</li> <li> Associates' degree in Information Systems / Computer Science or equivalent technical training.</li> </ul>

Hillcrest Healthcare System

Desktop Support Tech

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution. This is a fully remote position-must be able to work any shift during business hours, currently Monday through Saturday 8am-8pm EDT (hours subject to change to meet business needs). Specific Responsibilities <ul> <li>Receive and respond to customer requests via the inbound call queue and support ticketing systems.</li> <li>Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.</li> <li>Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, Cox Automotive software, or other vendor integration points.</li> <li>May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.</li> <li>Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.</li> <li>Document customer inquiries, status, and resolution.</li> <li>Work across teams when needed and follow up with customers to resolve issues satisfactorily.</li> <li>Serves as a customer care agent for an assigned customer base or product area.</li> <li>Responds to customer inquiries received via telephone or online.</li> <li>Documents and reports on customer inquiries, status, and resolution.</li> <li>Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.</li> <li>Determines problem source (i.e., hardware, software, user access),</li> <li>Resolves issues where possible,</li> <li>Refers difficult and complex issues to internal technical experts and/or,</li> <li>Refers issues to management,</li> <li>Documents issues for future reference, internally and externally.</li> <li>Builds working relationships with customer representatives and with cross-functional teams.</li> </ul> Required Qualifications: Minimum- <ul> <li>High School Diploma/GED and 3 years’ experience in a related field. </li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; </li> <li>OR 5 years’ experience in a related field</li> <li>Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)</li> </ul> Preferred- <ul> <li>Automotive industry software support experience</li> <li>Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)</li> </ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 06/02/2025

Cox Communications

Customer Care Specialist II (Autotrader/KBB)

J.P. Morgan

Relationship Banker - Oklahoma North Market - Broken Arrow, OK

<h3>Job Summary</h3> The IT Help Desk Support Technician II is the first point of contact for users seeking technical assistance from the IT Department. The Technician's responsibility is to provide technical assistance for incoming phone calls, instant messages, and tickets related to PC hardware and software, printers, and application support. The desirable candidate is professional with a customer service focus, organized, works with a sense of urgency, and communicates clearly and effectively both with customers and co-workers. This position is located in Tulsa, OK and is required to work in the office at least 4 days per week. Work hours are 10am - 7pm. <h3>Essential Functions</h3> • Actively supports the Company’s commitment to safety and its “Core Values”. • Represents the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics”. • Engages with customers to gather basic information and perform initial troubleshooting on service requests and incident reports through phone calls or instant messages. • Troubleshoots computer hardware and software including installation, repair, and upgrade of PC’s including printers, phones, and other forms of electronic communication. • Utilizes our service desk management system to document and track all activity and escalate unresolved requests to the next level of support. • Follows up with customers to inquire more detail, set expectations or to ensure issue has been resolved to customer’s satisfaction. • Ensures proper recording, documentation and closure of requests, while completing assignments according to established quality measures with detail and accuracy. • Assists users in using technologies that are already in place. • Handles routine tasks independently and perform other duties as assigned. <h3>Qualifications</h3> • Associate’s degree in Computer Science or other related area, or equivalent job-related experience/knowledge skills and abilities. • 1 – 2 years of related experience. • Maintains positive working relationships with associates. Fits well within the organizational culture for interacting with others. Possesses good interpersonal skills. • Customer-service focused and friendly. • Effective communication skills (written and verbal) with attention to detail and accuracy of documentation • Possesses a positive attitude in meeting objectives. • Working knowledge of Microsoft Suite products (Windows, Outlook, Word, Excel, PowerPoint) . • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it. • Learn and adapt quickly, work and remain calm under pressure Physical/Special Requirements: • Work hours are 10am - 7pm. • Lunches and breaks will be staggered and coordinated between IT Customer Care staff. • This position will require working outside of normal business hours upon occasion. • Occasional travel may be required. Full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&amp;D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program. Follow us at <a href="https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&amp;heroEntityKey=urn%3Ali%3Aorganization%3A60049&amp;keywords=matrix%20service%20company&amp;origin=RICH_QUERY_SUGGESTION&amp;position=0&amp;searchId=4e017bbc-28e9-444c-989f-c413203754ac&amp;sid=jQ(&amp;spellCorrectionEnabled=false" target="_blank">Matrix Service Company</a> to view all of our open positions and for the latest news about our operating companies and our teams. At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization. <h5>EEO/M/F/Disability/Vets/Affirmative Action Employer</h5> We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

Matrix Service Company

IT Help Desk Support Technician II

222 Customer Service Jobs