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<h2>Overview</h2> Locations: US Remote, United States of America Work from Home Customer Service Coordinator - Bank Voice <h2>More Than Just a Bank, More Than Just a Career</h2> <h2>Your Voice is our voice. We’ll champion you.</h2> The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One. More Than Just Training, More About You At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will: <ul> <li>Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, management and customers</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Demonstrate exceptional listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> <li>Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)</li> </ul> <h2>Compensation</h2> <ul><li>$21 per hour</li></ul> Schedule Offerings <ul> <li>Sunday through Thursday, 2:00 PM - 11:00 PM EST</li> <li> Tuesday through Saturday, 2:00 PM - 11:00 PM EST <ul><li>Schedules are adjusted per time zone and are first come, first served</li></ul> </li> </ul> <h2>More Benefits, More Health, More Wealth, and More Life</h2> Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. <ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Schedule Options</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance </li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul> “At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO We believe in the Power of one <a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a> Basic Qualifications <ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 2 years customer service experience or 2 years of call center experience</li> </ul> Preferred Qualifications <ul><li>At least 1 year of Financial Services experience or Banking experience</li></ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Work From Home: $43,680 - $43,680 for Fascinator, Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Work from Home Customer Service Coordinator - Bank Voice

<h1>Support Engineer, Trello</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a> Overview Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. The Trello team operates globally, with members located in Australia, India, the US, Brazil, the UK, and the Netherlands. Your team Customer support at Trello is different. Trello Support is so much more than just handling tickets. Our Support Engineers are empowered to go beyond the queue and really think about how they can make a difference for our customers. You’ll have the autonomy to shape how you contribute to Support Requests, whether it’s creating a short video to help customers get started, writing a script to assist with API issues, or coming up with new ways to enhance the customer experience. There’s a lot of room for creativity and technical problem-solving. Additionally, support is deeply connected with other teams at Trello, like engineering, marketing, and sales. Your insights from working directly with customers will help guide how we serve them even more effectively, ensuring we constantly improve across the board. Responsibilities In this role you will get to: <ul> <li>Contribute to how we think about and improve our support, by experimenting with new methods to help customers, whether that be with new tools, self-help options, or entirely new channels</li> <li>Develop cross-functional relationships with Product, Design, and Engineering teams, so that Support continues to be a key driver of product improvement/quality and customer insight</li> <li>Engage customers via multiple channels, including email (tickets), social channels, and video calls</li> </ul> And day-to-day, you will: <ul> <li>Resolve customer issues involving troubleshooting, debugging, validation, and root cause analysis</li> <li>Help coordinate release readiness</li> <li>Create and curate internal and external knowledge-base documentation</li> <li>Participate in weekend and holiday, or on-call rotations as required</li> </ul> Qualifications So, on the first day, we’ll expect you to have: <ul> <li>3-6 years of customer or technical support experience</li> <li>Experience providing email support as a primary job responsibility</li> <li>Basic understanding of HTML, CSS, and Javascript</li> <li>Basic understanding of operating systems and databases</li> <li>Familiarity with browser developer tools to help you troubleshoot</li> <li>Some experience with Enterprise-grade SAML configuration and/or troubleshooting</li> <li>A broad creative or technical curiosity</li> <li>The ability to communicate clearly and positively through written and spoken English</li> <li>Experience working independently on tickets as well as related projects and initiatives</li> <li>Some knowledge of Trello, but a genuine interest in learning more about it</li> <li>Enthusiasm for building strong relationships across the team and collaborating with our global team</li> <li>A team-oriented mindset, enjoying social interactions and contributing to a close-knit group</li> <li>The ability to manage remote work responsibly, showing trustworthiness and accountability in a distributed team environment</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Support Engineer, Trello

Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile. Department Summary As a part of the Customer Experience Operations (CXO), you will be the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Your mission is to be one of the best customer support advocates in the industry. Job Duties and Responsibilities The Advanced Wireless Customer Service Rep plays a crucial role when it comes to assisting customers. Transactions can consist of uncommon billing inquiries, technical support and even activation of a customer's device. The Advanced Wireless Customer Service Rep has the ability and is equipped to support various complex problems, limiting customer transfers and improving customer satisfaction. Primary job duties include: <ul> <li>Receiving inbound advanced technical and customer service calls from internal and external customers providing real-time support </li> <li>Accurately respond to questions and assist customers with product features, activation, setup, troubleshooting and hardware operations via chat, phone and email.</li> <li>Completing transactions per the customer’s request</li> <li>Accurately respond to questions regarding billing and payments, including accepting payments from customers.</li> <li>Support inbound customer emails related to technical service questions</li> <li>Applying customer service skills to navigate challenging situations</li> <li>Participating in occasional calibration sessions and roundtable discussions with colleagues</li> <li>Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information</li> <li>Assist customers with technical questions regarding activations, troubleshooting, and hardware operation.</li> </ul> Skills, Experience and Requirements <ul> <li>A High School diploma, GED, or equivalent call center experience</li> <li>2 years of experience in one of the following: related customer service/technical support experience and/or training preferred but not required</li> <li>Intermediate level of proficiency in Microsoft Office and/or G-suite applications</li> <li>Position is on-site and employee must reside within drivable distance</li> <li>Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages</li> <li>Must be flexible to accommodate changing business requirements</li> <li>Willingness to work flexible schedules - pay differential of $2/hour applies to weekends, as well as, evenings after 6 PM.</li> <li>Learns quickly when facing new situations, makes the most out of available resources</li> <li>Is a self-starter with an innate curiosity to explore and identify new process solutions</li> <li>Able to collaborate in a team environment and across other teams</li> <li>Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills.</li> </ul> What is in it for you? <ul> <li>Starting hourly pay at $22.39/hr</li> <li>Extensive benefits package</li> <li>330 free channels including premiums</li> <li>$5 monthly Sling Blue and Orange service</li> <li>$10 per line (up to 5) for Boost Mobile </li> <li>Medical, Dental, Vision Insurance</li> <li>Paid vacation and sick time</li> <li>401(k) Investments with Company-matched funds</li> <li>Tuition reimbursement</li> </ul> Opportunity is our greatest benefit. Grow with us and be amongst the first to help us disrupt the wireless industry. Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunities for upward mobility. We encourage personal and professional growth by supporting you with all the tools to advance your career. Salary Ranges Compensation: $22.39/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: <a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">DISH Benefits</a>. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Dish Network

Advanced Wireless Customer Service Representative

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ONE Gas

Business Support III-Tulsa (hybrid)

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob Description Position: Senior Enterprise Project Manager, Global Client Management Reports To: Global Client Management Team Leader Location: Varies – Remote Track: Professional Job Family: Client Services Project Management Relocation (if applicable): No Effective Date: November 2023 As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters! Your Role in that Mission: As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients. The Senior Enterprise Project Manager independently leads a portfolio of complex client projects from end-to-end within the client services business, and they maintain client relationships, with a focus on providing an excellent customer experience and guiding clients through the entire customer journey within Clinical Trial Services. They demonstrate advanced capabilities in project management and other industry or business processes. This individual delivers results through creative problem solving, cross-functional collaboration, and their own mastery of project management. This role acts as an informal leader in the team, supporting strategic development. Key Responsibilities: <ul><li>Independently leads large, complex project portfolio (number of projects depends on client needs and complexity of projects), planning and delivering at all stages in coordination with global PM team; guides the client through the process end-to-end. May handle portfolio of multiple projects for certain clients. </li></ul> <ul><li>Informal leader within the team who looks to improve processes, tools, and resources for organization. Provides mentorship and guidance for new hires and less senior project managers and is viewed as a role model leader by peers. </li></ul> <ul><li>Works with client to outline and maintain project timeline and deliverables. </li></ul> <ul><li>Develops and maintains client relationship throughout project and ensures addresses any concerns. Acts as single point of escalation throughout entirety of client project within clinical trials. </li></ul> <ul><li>Coordinates vital internal and external business activities to achieve project goals. Works with cross-functional project teams to ensure all project activities are accurately planned and delivered. </li></ul> <ul><li>Measure project performance and progress using appropriate tools and techniques. Identifies areas of concern and performs corrective actions which are communicated to all collaborators. </li></ul> <ul><li>Demonstrates advanced technical capabilities, implementation of standard methodologies, and strong expertise in site processes, industry requirements, problem solving, etc. </li></ul> <ul><li>Supports strategic development of the project management function, including potential for new or expanded business, global initiatives, site processes, etc. </li></ul> <ul><li>Manages Scope Change and PO tracking. </li></ul> As Demonstrated By: Project Management <ul><li>Structures project(s) in line with client strategy by demonstrating an entrepreneurial approach; optimizes processes to identify needs, defines resources requirements, supervises performance and identifies improvement opportunities. </li></ul> <ul><li>Develops methods to proactively identify, monitor, and evaluate project challenges and partners with cross functional teams to identify solutions and deliver positive outcomes. Mentors other team members on project resolution. </li></ul> <ul><li>Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance. </li></ul> <ul><li>Extensive understanding of customer contract terms and conditions; skilled in negotiation skills and techniques and coaches others in effective contract management. </li></ul> Client Relationship Management <ul><li>Highly skilled at performing and interpreting comprehensive need analyses which reflect an understanding of the customer's target market and value proposition. </li></ul> <ul><li>Thorough knowledge of Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings. </li></ul> Technical Knowledge <ul><li>Demonstrates advanced technical capabilities and strong expertise in site processes, industry requirements, and problem solving. </li></ul> <ul><li>Leads project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client. Maintains accountability for individual and team outcomes. </li></ul> <ul><li>Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs. </li></ul> Project Management Leadership <ul><li>Collaborates well, builds effective business relationships and brings new or alternative perspectives forward to overcome difficulty or uncertainty and builds a coalition. </li></ul> <ul><li>Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines. </li></ul> <ul><li>Assumes the leadership role on projects as appropriate, manages and supports cross-functional teams to be successful, and strategically plans an effective and efficient timeline to be completed on time. </li></ul> Key Requirements: <ul><li>Education: Bachelor's degree in a relevant scientific subject area or equivalent </li></ul> <ul><li>To foster a sense of belonging and connection, remote employees are expected to keep their camera on and participate in video calls both internally and externally, as appropriate. </li></ul> Years of Experience: <ul><li>5+ years of experience in client facing project management within the pharmaceutical and/or life sciences industry preferred; experience with clinical trials preferred but not required </li></ul> <ul><li>3+ years experience acceptable if holding an advanced degree </li></ul> What sets this opportunity apart is the chance to join a globally recognized company that is at the forefront of scientific innovation. As a Sr EPM at Thermo Fisher Scientific Inc., you will have the opportunity to work on challenging projects that have a significant impact on improving human health and the environment. Our collaborative and inclusive culture develops an environment where ideas are valued, and employees are empowered to make a difference. Thermo Fisher Scientific Inc. is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that celebrates and embraces the uniqueness of every individual. We believe that a diverse workforce enhances our ability to compete in the global marketplace and enables us to better serve our customers. We also provide reasonable accommodations to qualified individuals with disabilities and comply with all applicable laws regarding accommodations. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific

Sr Client Services Project Manager

Job Posting End Date11-30-2024Please note the job posting will close on the day before the posting end date. <h3>Job Summary</h3> Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&amp;I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. <h3>Job Description</h3> Fluency in Spanish required Must live in Columbus, OH region Key Duties &amp; Responsibilities: Inbound Inquires Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. Contract Administration Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). Projects Act as the customer’s advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) Incoming Mail Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier &amp; AEP Energy Drop letters) Knowledge &amp; Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education &amp; Experience Requirements: 2 or more years of call center customer service related work experience Attributes: Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition Minimum Requirements : Qualifications: Fluency in Spanish preferred High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products – Word, Excel Must be able to present professional demeanor Ability to use various computer systems – data entry, technical comprehension Compensation Data Compensation Grade: SP20-001 Compensation Range: $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

American Electric Power

Customer Advocate- Bilingual (Spanish)

<a href="#">Apply</a> Job Type Full-time Description Position Summary The Client Support Specialist and Kennel Advocate serves as a staff member at will of Domestic Violence Intervention Services (DVIS). The Client Support Specialist and Kennel Advocate provide inclusive and trauma-informed advocacy and assistance for all safe housing residents with primary responsibility for the Shelter Kennel. Essential Duties &amp; Responsibilities Priority 1: Equity and Inclusion <ul> <li>Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace. </li> <li>Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment. </li> </ul> Priority 2: Kennel Support <ul> <li>Educate survivors so they understand their pet’s vaccination needs, spay/neuter services, and basic health needs and verify that those needs are being met. </li> <li>Establishing and maintaining veterinary connections and spay-neuter resources in the community to utilize as a referral source for clients and their pets. </li> <li>Report the maltreatment of any animals within the shelter kennel to the assistant shelter director or the vice president of safe housing. </li> <li>Responsible for maintaining a clean and orderly kennel. </li> <li>Provide survivors with supplies they may need to better care for their pets while staying at the shelter. Assist survivors in exercising, taking pets for potty breaks, grooming, and cleaning the kennel as needed. </li> <li>Ensure kennel guidelines are followed by clients and that any concerns are reported to the assistant shelter director or the vice president of safe housing. </li> <li>Provide clients with follow-up information for pet care after they leave the shelter. Assist survivors develop a pet safety plan. </li> <li>Train volunteers or employees who will work within the shelter kennel. </li> </ul> Priority 3: Advocacy <ul> <li>Provide crisis intervention services for phone-in and walk-in clients. Assessing needs and make informed referrals to other community resources. Safety plan with survivors for themselves, children, and pets. </li> <li>Assist with transportation for children to and from school in the morning and afternoon. </li> <li>Assist with transportation for safe housing residents as needed. </li> <li>Complete shelter follow-up calls with former shelter residents at one month, three months, and six months following their departure from the shelter. Provide safety planning and referrals as needed. </li> </ul> Other Duties &amp; Responsibilities Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time. Supervisory Responsibilities: None Budgetary/Fiscal Responsibilities: Acts as a good steward of DVIS’s resources. Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients. Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public. Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards. Meetings and Training: Attend meetings and training as requested by supervisor. Requirements Education: A Bachelor’s degree in psychology, or social work is preferred, or in a related field, or any equivalent combination of education and/or experience. Experience: Requires a minimum of one year’s experience in working with animals in a shelter or kennel stetting, experience working with a nonprofit is strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills. Knowledge, Skills, and Abilities: Proven computer skills, including Microsoft Office Suite, are necessary. Knowledge of animal behaviors and an interest in how animals can be impacted by domestic violence. Knowledge of basic animal needs. Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team. Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism. Schedule Availability: Monday through Friday, 8:30 am to 5:00 pm. Occasional extended workdays. Licenses/Certifications: Valid Oklahoma driver’s license; current CPR and First Aid certification preferred. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions. Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise. Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time. Mobility is necessary to access various offices and a wide variety of settings. Mobility is necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials. Ability to reach for, move, and/or lift up to 25 pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.

DVIS

Kennel Tech and Client Support Advocate

<h1>Program Manager, Customer Programs</h1> Sales | Remote, Remote | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/14762/program-manager%2c-customer-programs/job?mode=apply" target="_blank">Apply for this job</a> Position Overview: We are seeking a highly motivated Program Manager for Customer Programs to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals by building innovative programs and scalable solutions to enhance CX effectiveness, increase product adoption, and ensure customer success. You will orchestrate and develop Customer Success programs in collaboration with Rev Ops, Enablement, CS, Product, and other teams, leading strategic and high-functioning work streams to deliver programmatic customer engagement activities. Your efforts will drive deep customer value realization, a highly renewable customer base, and strong customer advocacy. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Key Responsibilities: <ul> <li>Strategic Program Leadership: Define, lead, and track strategic and operational programs to successful completion.</li> <li> CX Initiative Development: Improve the effectiveness and efficiency of adoption and value realization capabilities for Atlassian customers through various initiatives: <ul> <li>Customer journey development</li> <li>Lifecycle management processes and playbooks</li> <li>Digital journey development, content creation, curation, and metrics</li> <li>GTM and adoption campaigns in collaboration with Marketing, Product/Growth, Data Teams, and Revenue Operations</li> <li>Processes and playbooks for Advisory, Customer Success Manager, and Renewal Managers</li> </ul> </li> <li>Cross-functional Collaboration: Represent CSM and customers in cross-functional programs/workstreams focused on customer experience initiatives.</li> <li>Customer Feedback Utilization: Translate customer feedback data and survey results into program attributes that drive new customer impact and outcomes.</li> <li>GTM Strategy Execution: Ensure successful execution of the Global Customer Success GTM strategy.</li> <li>Change Management: Drive change management initiatives to ensure successful adoption of new processes, features, and tools.</li> <li>Stakeholder Relationship Building: Build strong relationships with internal stakeholders and external partners to foster collaboration and achieve adoption goals.</li> </ul> Qualifications: <ul> <li>Experience: 5+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.</li> <li>Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.</li> <li>Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.</li> <li>Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.</li> <li>Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.</li> <li>Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.</li> </ul> Preferred Skills: <ul> <li>Experience with Atlassian products or similar collaboration tools.</li> <li>Knowledge of agile methodologies and practices.</li> </ul> Education: <ul><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree preferred.</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,000 - $193,400 Zone B: $130,500 - $174,000 Zone C: $120,400 - $160,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/14762/program-manager%2c-customer-programs/job?mode=apply" target="_blank">Apply for this job</a>

Senior Program Manager, Customer Programs

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a CS Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. This person will report to the Manager, Client Success. <h3>What You'll Do</h3> <ul> <li>You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. </li> <li>You will be responsible for managing contract renewals, updating pricing, and expansions.</li> <li>You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. </li> <li>You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs</li> <li>You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship</li> <li>You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.</li> </ul> <h3>What We Look For</h3> <ul> <li>5+ years of B2B client-facing experience; preferably in a high-tech environment</li> <li>Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)</li> <li>Excellent customer relationship management skills with the ability to manage strategic accounts </li> <li>Experience in managing cross-functional projects with a high attention to detail</li> <li>Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills</li> <li>Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.</li> <li>Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred</li> <li>Comfortable using Salesforce and BI tools </li> </ul> Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000 USA On Target Earnings (all other U.S. states) per year: $88,000 - $128,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Client Success Lead

Ready to be a Titan?As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional project managers who partner closely with the largest and most successful trade service companies in the United States to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry. What you'll do:<ul> <li>Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.</li> <li>By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.</li> <li>Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.</li> <li>Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.</li> <li>Help find new ways to continuously improve our customers experience, both in our product and processes.</li> <li>Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.</li> <li>Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.</li> <li>Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.</li> </ul> What you'll need:<ul> <li>4+ years of combined experience account and/or project management experience in a customer facing role.</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Demonstrated ability for and interest in project management and analyzing data sets.</li> <li>Intelligent, quick thinking, fast learning, and solution oriented.</li> <li>To be an adaptable team player with strong communication and organizational skills.</li> <li>&lt; 25% travel nationwide .</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $79,000 USD - $113,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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