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<a href="#">Apply</a> Job Type Full-time Description The philosophy of our organization is that all people have the right to live without fear, abuse, oppression, and violence. Our advocacy programs embrace the philosophy that people experiencing violence and/or abuse have the potential to control their lives and can be helped in doing so through support, information, and encouragement. We believe that our organization should model behavior that is nonviolent and uses power responsibly for personal and organizational action and growth. Position Summary The Bilingual Survivor Advocate &amp; Community Liaison serves as an advocate, case manager, and point of contact between OHS and DVIS in order to provide client services, education, and consultation to those working with and those impacted by domestic and/or sexual violence. This position supports survivors through crisis intervention and case management while fostering a positive shelter environment. They collaborate with internal teams, external agencies, and OHS to enhance service delivery and communication. This role involves representing DVIS in community outreach and educational efforts. They also ensure coordination between DVIS and OHS to meet client needs and maintain effective service plans. Essential Duties &amp; Responsibilities Priority 1: Equity and Inclusion <ul> <li>Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace. </li> <li>Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.</li> </ul> Priority 2: Advocacy, Case Management, and Crisis Intervention <ul> <li>Perform entries, intakes, and needs assessments; create individualized service plans, and make referrals to community resources.</li> <li>Provide individual case management to address identified needs such as education assistance and housing. </li> <li>Document and maintain charts per DVIS guidelines and professional standards, and assist clients in obtaining needed services and completing necessary paperwork for safe housing.</li> <li>Offer supportive services, including safety planning, introducing DVIS services, and transporting clients to essential appointments to enhances safety and stability. </li> <li>Promote a positive, clean environment within the shelter for both residents and employees.</li> <li>Organize and conduct psychoeducational groups and supportive activities for safe housing clients and serve as an educator on relevant topics such as safety and life skills.</li> <li>Maintain a comprehensive directory of local services including housing, financial assistance, educational assistance, job training, job placement, childcare, and other community resources.</li> <li>Develop and present curriculum for client financial health/literacy workshops, resume development, interview skills, job placement, and other pertinent skills.</li> </ul> Priority 3: Collaboration and Liaison <ul> <li>Collaborate with other DVIS departments, federal, state, and local agencies to meet the needs of all DVIS clients. </li> <li>Act as a liaison between DVIS and OHS. Assist in improving services for clients and interagency communication. </li> <li>Attend Child Safety and other inter-disciplinary team meetings with OHS as scheduled. </li> <li>Train and educate OHS staff on domestic violence dynamics through formal training and informal attendance at family case conferences. </li> <li>Coordinate OHS-requested information/documentation and maintain open communication with OHS and court staff to advocate for the best interest of the family.</li> <li>Assist clients with transportation needs and coordinate care to ensure OHS and court-ordered plans are workable and goals are met.</li> </ul> Other Duties &amp; Responsibilities Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time. Supervisory Responsibilities: None Budgetary/Fiscal Responsibilities: None Responsibility for Confidentiality: The nature of this position requires safeguarding against the release of confidential and proprietary information of DVIS and its clients. Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public Requirements Education: Bachelor’s degree in a helping profession or in a related field preferred, or any equivalent combination of education and/or experience or lived experience. Experience: Experience working with a nonprofit and with clients are strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills. Knowledge, Skills, and Abilities: Proven computer skills including Microsoft, Adobe, Canva, and an Electronic Health Record are necessary. Knowledge of or experience working with social justice issues, specifically intimate partner, and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team. Must have the ability to handle sensitive information with diplomacy. Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism. Experience applying an equitable analysis to all duties to achieve organizational goals and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism preferred. Diplomacy at confronting personal, individual, and internal discrimination requiring sharing and discussing personal identities relative to the work environment strongly preferred. Requires sophisticated emotional intelligence and resiliency skills to lead and/or actively participate in advancing our work relative to racial, social, and economic justice. Schedule Availability: Monday through Friday, 8:30 am to 5:00 pm, some evenings may be required. Total of 40 hours per week. Licenses/Certifications: Valid driver’s license required; current CPR and First Aid certification preferred. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions. Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise. Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time. Mobility necessary to access various offices and a wide variety of settings. Mobility necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials. Ability to reach for, move and/or lift up to [#] pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.

DVIS

Bilingual Survivor Advocate & Community Liaison

Overview This is a remote role that may be hired in several markets across the United States. Responsible for supporting First Citizens BancShares’ Integrated Risk Solutions (IRS) team by providing oversight of the execution of business-as-usual configuration activities, primarily in Archer, from a backlog of work items submitted across the three lines. Work items will include completion of various support items, including: user access management, data imports, and Production defect resolution; and will manage both onshore and offshore resources to maintain all IRS team Service Level Agreements. This position requires a high level of critical thinking and independent problem solving, in addition to effective communication and collaboration skills to successfully support business relationship management with associates. Responsibilities Provide oversight of IRS Operational Support team <ul> <li>Own the ticketing process for the IRS Systems Development Life Cycle (SDLC) by providing approvals and prioritization of GRC Requests from business partners</li> <li>Manage both onshore and offshore employees / contractors to ensure adequate coverage of all IRS Operational Support activities</li> <li>Provide direct feedback and mentorship to Operational Support team members to ensure compliance with established configuration standards </li> <li>Coordinate with the IRS leadership team to ensure all facets of the Integrated Risk Solutions team run smoothly</li> <li>Develop and execute a process for after-hours deployments related to monthly enhancement releases, quarterly project releases, and off-cycle releases</li> <li>Report monthly metrics related to IRS Operational Support activities to provide an adequate overview related to completed requests, capacity and other data points</li> </ul> Manage day-to-day support tickets and configuration work for the First Citizens BancShares’ GRC systems <ul> <li>Complete tickets to support the maintenance of the Archer platform</li> <li>Communicate with business partners on bulk uploads and data migrations with a focus on accuracy and continuity</li> <li>Troubleshoot reports of Production defects and use critical analysis to identify potential solutions</li> <li>Actively monitor GRC request queues and provide effective communication to business partners</li> <li>Review and respond to inquiries in the shared Support inbox in a timely and informative manner</li> <li>Maintain flexibility to shift priorities in a quickly evolving Enterprise Risk Management environment</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Risk Management OR High School Diploma or GED and 10 years of experience in Risk Management Additional Requirements: <ul> <li>Experience as an administrator of the Archer platform</li> <li>Proven problem solver with ability to provide in-depth analysis of complex problems, manage risk and make quick decisions </li> <li>Knowledge of various bank/government regulatory requirements and processes</li> <li>Ability to comprehend and translate complex business requirements into technical solutions</li> <li>Excellent interpersonal and communication skills, both verbal and written</li> <li>Exceptional organization, analysis, decision-making and problem resolution skills </li> <li>Must be able to meet deadlines</li> <li>Uses independent judgment to accomplish objectives </li> <li>Advanced PC Skills including Microsoft Visio, Excel and PowerPoint</li> <li>Previous experience leading a team of dynamic individuals</li> </ul> Other Preferred Qualifications: <ul> <li>Archer Certified Administrator certification</li> <li>Experience leading at a Large Financial Institution</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $110,000 to $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Operational Support Manager (Remote)

<h2>Overview</h2> Locations: US Remote, United States of America Specialist Customer Solutions Architect - Databricks - Capital One Software - (Remote) Capital One Background Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Customer Solutions Architect, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. Role Overview The Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity. Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new ideas in order to help colleagues and customers embrace and adopt new technology. In this role, you will be the go-to technical resource, driving the adoption of our Capital One Software products by leveraging your Databricks expertise to deliver tailored solutions to our customers. As a Specialist Customer Solutions Architect - Databricks, you will guide customers in building solutions using our Capital One Software product(s) that span a variety of use cases, by leveraging your Databricks expertise. You will be in a customer-facing role, working with and supporting Core Solution Architects, that require hands-on experience with Databricks and expertise in other data technologies. You will help customers through design and successful implementation of our solutions while aligning their technical roadmap to include expansion of our product(s). As a deep go-to-expert, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs and establish yourself in an area of specialty in relation to our solutions. The ideal candidate will possess a combination the following relevant technical expertise: <ul> <li>Scaling big data workloads (such as ETL) that are performant and cost-effective.</li> <li>Migrating workloads to the public cloud - AWS, Azure, or GCP - or other experience with these cloud services.</li> <li>Large scale data ingestion pipelines and data migrations - including CDC and streaming ingestion pipelines.</li> <li>Cloud data lake technologies - such as Delta and Delta Live.</li> <li>Data manipulation languages / programming (e.g., SQL, Python, Scala, Java).</li> <li>Distributed computing with Apache Spark and knowledge of Spark runtime internals.</li> <li>Data Engineering technologies (e.g.,: Spark, Hadoop, Kafka).</li> <li>Data Warehousing (e.g.,: SQL, OLTP/OLAP/DSS).</li> </ul> Key Responsibilities: <ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements. You will be expected to provide technical leadership to guide strategic customers to successful implementations of our solutions. </li> <li>Empower Technical Excellence: Leveraging your Databricks expertise, you will also assist the Core Solution Architects with more advanced aspects of the technical sale including custom proof of concept content, estimating workload sizing, and custom architectures.</li> <li>Amplify Our Message: Craft compelling stories and demonstrations that showcase the power of our solution(s) and partnerships, both internally and externally.</li> <li>Shape the Future: Use your insights and partner feedback to influence our product roadmap, ensuring it meets the evolving needs of our partners and customers.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use technical expertise, research, and customer solutioning experiences to build and share thought leadership both internally and externally (e.g., whitepapers, blog posts, conference presentations, contributions to the Databricks Community, etc.).</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products. You will be the technical expert in Databricks in relation to our solutions.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul> Basic Qualifications: <ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a technical customer-facing role</li> <li>At least 5 years of technical experience in Databricks</li> <li>At least 4 years of experience working with cross-functional teams</li> <li>At least 4 years of experience with design, implementation, or consulting experience of distributed applications</li> </ul> Preferred Qualifications: <ul> <li>Master’s Degree in Computer Science, Engineering, Information Technology</li> <li>Databricks certifications</li> <li>High level of comfort communicating effectively across internal and external organizations</li> <li>2+ years of experience with CI/CD (Continuous Integration / Continuous Delivery) for production deployments</li> <li>2+ years of experience in design and deployment of performant end-to-end data architectures</li> <li>2+ years of experience with technical project delivery - managing scope and timelines</li> <li>2+ years of experience in documentation and white-boarding </li> </ul> Capital One will not consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $198,900 - $227,000 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Specialist Customer Solutions Architect - Databricks - Capital One Software - (Remote)

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> As a Speciality Operations Executive Escalation Support Analyst, you’ll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and fantastic. You have a strong passion for the product, user empathy, and can maintain a calm demeanor in high stress situations. People describe you as accountable and organized. What you’ll be doing (ie. job duties): <ul> <li>Responsible for the day to day operations of the Community Operations escalations management program by investigating, troubleshooting and resolving Coinbase customer issues across multiple channels.</li> <li>Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.</li> <li>Serve as an escalation point for the Customer Experience organization in high touch escalations. You should be able to gauge customer impact and guide decisions with Product Managers, Legal, and other stakeholders with users in mind.</li> <li>Occasionally interact with Coinbase customers in public support channels.</li> <li>Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams.</li> <li>Maintain an investigative mindset to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.</li> <li>Experience with CRM tooling, such as Salesforce.</li> <li>Comfortable responding to high level internal stakeholders, such as executives and board members.</li> <li>Demonstrated experience with end-to-end customer issue management. </li> <li>Must work in a defined shift, as required by the business.</li> <li>Must be able to work both Saturday and Sunday.</li> <li>Minimum of 2 years of relevant experience in escalation management and/or customer support.</li> <li>Exceptional communication skills in order to operate across multiple departments and stakeholders.</li> <li>Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.</li> <li>Must be able to read, write and speak in English</li> <li>Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual. </li> </ul> Nice to haves: <ul> <li>Experience at crypto exchanges or in financial services</li> <li>Advanced experience in project management, analytics or quality assurance.</li> <li>Advanced degree in business, finance, customer experience and/or blockchain.</li> <li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.</li> </ul> Position ID: G2562 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $80,750—$95,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Executive Escalation Support Agent III

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.Ruby Car Customer Experience Resolution SpecialistThe impact you’ll make: In this dynamic role, you'll be the frontline hero for our valued customers, tackling a wide range of challenges and ensuring their experience with us is smooth and positive. From missing paperwork and issues with delivery, car maintenance concerns and recondition frustrations, you'll be the resolution expert, uncovering the root of the issue and crafting solutions that restore smiles and build trust. Additionally, you will build strong relationships with customers and vendors to ensure we, as RubyCar, provide exceptional customer experience and maximum satisfaction with our products and services. You will work closely with the sales, marketing, and product teams to ensure smooth onboarding, training, and support for our customer-facing programs.What you’ll do: Essential duties and responsibilities:<ul> <li>Investigate and resolve escalated customer issues: When things get challenging, you'll step in, actively listen to customer concerns, analyze information, and develop solutions to address their needs. Think creatively, collaborate with internal teams, and navigate complex situations with a calm and confident demeanor.</li> <li>Handle delivery issues. Ensure timely and accurate deliveries by tracking shipments, addressing delays, and communicating effectively with customers and delivery partners. Be the information hub, keeping everyone informed and resolving discrepancies with patience and resourcefulness.</li> <li>Address customer complaints: Empathize with frustrated customers, understand their concerns, and work tirelessly to find solutions that leave them satisfied. Be their voice within the company, advocate for their needs, and build positive relationships that turn complaints into compliments.</li> <li>Resolve missing paperwork issues: Track down missing documents, navigate internal systems, and work with relevant departments to ensure smooth processing and completion of transactions. Be the resolution expert, piecing together the missing pieces and keeping the customer journey on track.</li> <li>Manage car maintenance and reconditioning issues: Coordinate with service teams, address concerns about repair and reconditioning work, and ensure all vehicles meet our RubyCar standards. Be the customer's trusted advisor, explaining procedures, advocating for fair solutions, and building confidence in our services.</li> <li>Document and report issues: Maintain detailed records of interactions, resolutions, and escalations. Identify recurring issues and trends and collaborate with relevant teams to implement improvements that prevent future headaches.</li> </ul>What we’re looking for: Preferred education and experience:<ul> <li>High School Diploma or GED required. Associates or above is a plus – not required.</li> <li>2+ years of experience in customer service or related role. Previous experience working with customer escalations in a fast-paced environment is preferred.</li> </ul>Preferred knowledge, skills and abilities:<ul> <li>Excellent verbal and written communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and vendors</li> <li>Proven track record of delivering exceptional customer experiences and driving customer success.</li> <li>Strong problem-solving skills and the ability to think creatively to find solutions</li> <li>Experience using CRM tools such as Salesforce, HubSpot, or similar systems</li> <li>Highly proficient MS Office and related software applications.</li> <li>Strong analytical skills and experience with data analysis and reporting</li> <li>Experience with online digital sales tools, including but not limited to CRM systems, email marketing platforms, and customer success software</li> <li> Automotive/transactional experience with sales process</li> <li>Ability to empathize while remaining calm in escalated customer issues</li> </ul><ul> <li>Ability to handle complex customer issues while maintaining a positive attitude</li> <li>Ability to demonstrate strong initiative to exceed expectations.</li> </ul><ul><li>Regular and punctual attendance</li></ul>No supervisory dutiesBenefits:We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&amp;D, PTO, and 401K Savings Plan with company match of 6%.Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.#POSTAvis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.TulsaOklahomaUnited States of America

65 Customer Service Jobs