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Are you ready to make a difference? At Greenlight Guru, our leading SaaS platform helps some of the world’s most innovative medical device companies bring higher quality, life-changing products to market faster. Our cloud-based technology serves 1000+ global customers with a platform that powers end-to-end product lifecycle excellence from idea to commercialization to postmarket surveillance. Headquartered in Indianapolis, IN, we are a remote-first company on a mission to improve the quality of life. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Since 2021, we are part of JMI Equity, a growth equity firm focused on leading software companies. Your Role: As a Customer Success Manager, you own the overall relationship with assigned customers and are responsible for ensuring product adoption, improving/maintaining client health, and driving overall satisfaction. You will be responsible for working with customers to maximize the use of Greenlight Guru’s solutions and establish a trusted advisor relationship by working to deliver value of its products and services. Greenlight Guru is looking for a self-motivated, flexible and technology-oriented Customer Success Manager to join our team. The ideal candidate will have experience in uncovering and identifying customer needs, driving client adoption, delivering value, and managing relationships. Responsibilities: <ul> <li>Manages customers through consultative process designed to help customers achieve their goals. Owns book of business and overall responsibility driving adoption and maximizing client health, leading to retention and expansion. Creatively investigates customer’s organizational landscape and builds relationships which will lead to expanding Greenlight Guru’s footprint and drive additional revenue.</li> <li>Leverages domain and product knowledge to drive product adoption, manage risks and look for opportunities to expand share of wallet.</li> <li>Proactively forecasts and communicates at-risk customers and defines mitigation strategies for securing retention.</li> <li>Develops long-term plans and prioritizes customer requests to maintain a high degree of confidence and trust.</li> <li>Coordinates and manages commitments across a team of Greenlight Guru resources leveraging subject matter experts to support customer requests. Provides updates and follow ups to customers on outstanding issues, requests and escalations.</li> <li>Coordinates regular account reviews by gathering and presenting status of customer goals, issues and roadmap requests. Produces reports that include data supporting the value delivered through usage of the product.</li> <li>Creates advocates by ensuring that customers achieve program goals while maintaining strong relationships.</li> <li>Develops creative solutions to support complex customer requirements.</li> <li>Effectively multitasks and manages multiple priorities simultaneously</li> </ul> Qualifications/Skills Desired and Preferred: <ul> <li>Bachelors degree or equivalent experience</li> <li>4 - 6 years of demonstrated success in a similarly structured Customer Success role in a technology organization.</li> <li>Exposure to the medical device industry or other parallel industries is desired.</li> <li>Aptitude for technical knowledge and quickly learning CRM tools.</li> <li>The ability to be flexible and provide a strong, poised presence among the team.</li> <li>Outstanding communication skills with a variety of customers and levels of technical knowledge, including developing and delivering presentations, written communication and engaging verbal communication to effectively establish &amp; maintain credibility.</li> <li>Strong creative, multi-tasking, problem solving and organizational skills</li> <li>The ability to successfully lead and collaborate cross-functionally with colleagues including Finance, Engineering, Sales, and Professional Services.</li> </ul> Benefits you’ll enjoy: <ul> <li>Supportive teammates and co-workers who care deeply about our mission</li> <li>Flexible Paid Time Off policy and working hours</li> <li>Remote-first culture</li> <li>Home Office stipend upon hire</li> <li>Multiple Health insurance options (vision, medical, dental)</li> <li>401k (with company match) </li> <li>Equity Program Eligibility (based on role and/or tenure)</li> <li>Three months of paid maternity leave</li> <li>Disability insurance</li> </ul> This role can be located within the United States or Canada. The base salary range for this role is $75,000 - $90,000, though actual base salary is determined by factors such as, but not limited to, experience, education, skills, and geographic location. Certain roles may be eligible for incentive compensation and equity. From the beginning, our goal has been to build a company with ‘soul’ and create a special place to work for people who want a sense of purpose in what they do. With employees across North America and Europe. We offer careers in engineering, product, sales, marketing, customer success, talent, finance, operations, and more. We look for people with ‘alligator blood’ a.k.a team members who are resilient, push forward, and never give up, and who want to win with purpose. Consistently recognized as a Best Place to Work, our culture is centered around our core values of innovation, fanatical support, true quality, and a culture of closing, while fostering a high-performing, diverse and inclusive, fun environment. At Greenlight Guru, we believe that the fundamental importance of Diversity, Equity, Inclusion, and Belonging (DEIB) is critical to our strength as a company. We are committed to fostering a culture of collaboration, open communication, and empathy. We will work to provide a safe and inclusive environment where employees of all races or ethnicities, genders, sexual orientations, ability statuses, religions, age, or any other identity they hold are valued, respected, and celebrated. Greenlight Guru’s mission is to improve the quality of life and we believe that that begins with the lives of our employees and their families. Through committing to DEIB, we affirm to our company and customers that our unique perspectives and experiences make us a stronger company and community - that we all belong here. Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email <a href="mailto:careers@greenlight.guru" target="_blank">careers@greenlight.guru</a>.

Greenlight Guru

Sr. Customer Success Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm aims to provide better financial products to improve the lives of consumers. We need an exceptional program manager to scale operations, support our growing business and adapt the servicing operating model based on the new or differentiated products . The ideal candidates will have strong business acumen and judgment with the ability to lead cross functional programs/projects, build new processes, drive continuous improvements and implement technology to support new businesses, vendors and partners. This role requires a strong background in customer/merchant servicing space. The project and process management to plan and implement complex operational programs that can spread across a multitude of servicing landscapes including but not limited to launch and scaling key merchants/partners, geo expansions, new product scaling and new channel expansion. In addition to that, a strong candidate will need to be well versed in financial services. <h3>What You’ll Do</h3> <ul> <li>Work in lock step with the product, engineering and operations team and lead cross-functional discovery and scoping sessions to bring structure and life to planned and ad-hoc initiatives around process optimizations and automations, expansion programs(geo launch/merchant launch) and/or efficiency improvements program.</li> <li>Create project scope, schedule and budget plans and manage the team projects execution Identify project stakeholders managing expectations through the project lifecycle</li> <li>Partner with cross-functional leads like process, knowledge and risks, training and development and service delivery leads and peer project managers to coordinate planning and oversee dependencies to successfully operationalize programs </li> <li>Manage post-launch monitoring and ensure that the new products/merchants servicing cost and unit economics are within the expectation or in parity with the existing product lines </li> <li>Drive project governance framework such as Working Groups, participate in the weekly business reviews(as needed) to drive awareness, issue resolution and decision making</li> <li>Establish and reinforce an analytical and data driven culture both within the team and across the company in partnership with Product, Analytics, Engineering and the broader business.</li> <li>Develop a communications plan setting out who is going to receive messages about the project, when and in what format.</li> <li>Project Risk, Issues, Actions &amp; Dependencies including the processes for logging and tracking.</li> </ul> <h3>What We Look For</h3> <ul> <li>7+ years of relevant experience</li> <li>Prior project management experience (PMP is nice to have). Process management experience (lean six sigma black belt nice to have)</li> <li>Demonstrated understanding of customer care, fraud and merchant operations, processes and systems including key metrics </li> <li>Good knowledge of how shared services operate </li> <li>Experience in services, operations and/or sales</li> <li>Prior experience in consumer lending or financial services a plus</li> <li>Self-starter with strong sense of urgency and accountability</li> <li>Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things</li> <li>Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results</li> <li>Ability to make discretionary decisions based on research, with certain degree of creativity and latitude</li> </ul> Pay Grade - USA30 Employees new to Affirm or promoted into a new role, typically begin in the min to mid range. USA base pay range (CA, WA, NY, NJ, CT) per year: Min: $162,400 Mid: $203,000 Max: $243,500 USA base pay range (all other U.S. states) per year: Min: $146,100 Mid: $182,700 Max: $219,200 Please note that visa sponsorship is not available for this position. LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Customer Experience Senior Program Manager

City of Tulsa

COMPUTER SUPPORT/DEPLOYMENT SENIOR ANALYST

Mid-Continent Group underwrites specialty commercial insurance products and specializes in general liability, commercial auto, umbrella, and inland marine coverages. With a long history of financial strength and stability, Mid-Continent Group is rated "A+" (Superior) by A.M. Best.Mid-Continent provides a competitive salary with annual salary reviews. Our benefits package includes: health, dental, vision, life, disability, paid time off, 401(k), retirement plan, employee stock purchase plan, and tuition reimbursement, including incentive bonus awards for completion of certification courses.<h2>Essential Job Functions and Responsibilities</h2><ul> <li>Perform a variety of complex clerical support duties within a functional group or team. Tasks may include one or more of the following:<ul> <li> Filing: Maintain classified or indexed records arranged in an established system. May participate in developing new filing methods/systems. Insert, remove, and note disposition of materials. May search and investigate information contained in files. May insert additional data, prepare routine reports, and provide written information on request.</li> <li> Clerk: Perform functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintain records, forms, verify information, and resolve more complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.</li> <li> Printing: Complete assignments of higher technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items. Perform necessary equipment set-up and preparatory work. Operate bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc.</li> <li> Document Assembly: Assemble, packages and/or distributes complex policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.). Perform quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operate basic bindery equipment including perforator, punches, and stapler.</li> <li> Imaging-Scanning: For more complex customer accounts, scan documents of all types, performing quality control and assuring legibility of all images. Apply automated and/or manual index values at time of scanning. May learn to index scanned and faxed documents for specified customers. Determines priority of work based on customer service level agreements. Perform equipment set-up and maintenance. As needed, may prepare documents for scanning. May prepare documents for offsite storage.</li> <li> Mailing: Prepare incoming mail for distribution and processes outgoing mail. Distribute and collect mail, determine and affix appropriate postage. Maintain records on postage, registered mail and packages. Operate mailroom equipment including postage machine, sorter, inserter, etc. Maintain knowledge of the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.</li> <li> Data Entry: Input lists, records or other data points into an electronic format. Audit records/input for quality, accuracy and maintainability.</li> <li> Supply: Order, receive, store and issue supplies (stationery, office supplies, marketing materials etc.). Maintain established inventory levels by checking shelves and prepare purchase orders or notifies supervisor at established reorder points. Stock deliveries and check that deliveries conform to purchase orders (quality and quantity).</li> <li> Receptionist: Greet and direct vendors, customers and other visitors and may arrange for escorts. Answer, route, and screen incoming calls.</li> <li> Business Phones: Maintain organization knowledge to answer organization-wide toll-free and direct phone lines. Verify and explore caller’s need to “warm” transfer to appropriate department. Intake caller information to research and later return and forward the caller to the appropriate department or individual employee. Access various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.</li> <li> Word Processing: Prepare complex documents from various sources of written or dictated input which may include page layouts and charts. Enter corrections, revisions and proofread output for accuracy and completeness.</li> </ul> </li> <li>Comply with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).</li> <li>Apply knowledge of department operations, policies and procedures, and utilize general understanding of the business and organization.</li> <li>May provide guidance and assistance to lower-level positions.</li> <li>Perform other duties as assigned.</li> </ul>Job Requirements:<ul> <li>Candidate must have a high school diploma or equivalent.</li> <li>Generally, 1 to 3 years of related experience is required.</li> <li>Insurance industry experience is preferred.</li> </ul>Physical Requirements:<ul> <li>Essential job functions must be performed onsite.</li> <li>Requires continuous and prolonged walking and standing.</li> <li>Requires frequent lifting, carrying, pushing, and pulling of objects up to 50 lbs.</li> <li>Requires frequent climbing, bending, twisting, stooping, kneeling, and crawling.</li> <li>Requires overhead reaching and grabbing.</li> <li>Requires regular and predictable attendance.</li> <li>Requires ability to conduct visual inspections.</li> <li>Requires work outdoors, in inclement weather conditions.</li> <li>May require ability to operate a motor vehicle.</li> </ul>Company:MCC Mid-Continent Casualty Company

Mid-Continent Group

Office Support Representative (Onsite)

Job Description:A Director of Customer Success, Public Sector will own developing and executing overall customer success strategy and renewal ARR across a large portfolio of customers. They lead the customer renewals for all Public Sector. They drive a strategic vision for Pluralsight within the customer base, resulting in renewals. They guide and coach Customer Success Managers on success planning, adoption strategies, and customer critical issues. They also work with peer sales directors, global CSM directors and VPs to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets.Who you are:<ul> <li>You use data, empathy and good judgment to approach business and people opportunities</li> <li>Persistent Problem-Solver- You know where we want to be and as the business changes, you find ways to create solutions along the way that get us closer to our ultimate goal</li> <li>You have extreme ownership of your business</li> <li>You are competitive with yourself, yet collaborative with other team members across the business</li> <li>You are a team player, able to handle ambiguity, anticipate and react to changes in a rapidly evolving environment</li> <li>You are an inquisitive, critical thinker who is always looking for how things can work better</li> <li>A natural project manager - You keep all the moving pieces organized and moving on time.</li> </ul>What you’ll do:<ul> <li>Build vision for Customer Success team; empower and encourage your teams to drive towards targets while also focusing on our customers</li> <li>Drive and develop new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy</li> <li>Ensure alignment of strategy/approach between Sales and Customer Success</li> <li>Meet and exceed Net Retention and Gross Retention goals</li> <li>Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback</li> <li>Monitor and measure customer health and proactively mitigating risk</li> <li>Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention</li> </ul>Experience you’ll bring:<ul> <li>Experience in customer facing roles, preferably in the SaaS industry</li> <li>Experience managing multiple teams who own the renewal transaction</li> <li>Direct experience negotiating renewals and driving ARR</li> <li>Experience in working with and implementing enterprise customer success and sales processes and methodologies</li> <li>Travel up to 50% required</li> <li>Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree.</li> <li>Proven ability to navigate government processes and foster relationships with public sector clients.</li> </ul>Travel RequirementsWhile Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental RequirementsWork is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please visit the<a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report<a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual base salary + variable for this role is $173,300- $192,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-NB #LI-Remote

Pluralsight

Director, Customer Success, Public Sector

Arvest Bank Group

Relationship Banker

Job Description: Job Description: We are seeking a highly skilled Middleware Engineer to join our team. The ideal candidate will possess a bachelor's degree in engineering with a minimum of ten years of relevant work experience. The candidate should demonstrate proficiency in middleware technologies such as WebSphere, Tomcat, JBoss, Apache, MicroFocus Cobol, Mainframe batch processes and IIS. Requirements: · Bachelor's degree in Engineering or a related field. · Minimum ten years of relevant experience. · AWS Cloud Practioner Certifications or equivalent experience · Proficiency in middleware technologies including WebSphere, Tomcat, JBoss, Apache, MicroFocus Cobol, Mainframe batch processes and IIS. · Hands-on experience with Windows and Linux server administration. · Proficient in AWS services, S3 buckets, EKS clusters, ECS clusters, containers, kubernetes, and terraform scripting. · Ability to work on weekends to cover 24/7/365 projects and go-lives. · Excellent communication and interpersonal skills. · Strong problem-solving abilities and a quick learner mindset. · Ability to do indepth analysis within the app\middleware products and Responsibilities: · Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as WebSphere, Tomcat, JBoss, and IIS. · Troubleshooting and resolving issues related to middleware technologies. · Monitoring application and infrastructure alerts and ServiceNow tickets on a 24x7 basis. · Collaborating with cross-functional teams to ensure seamless delivery. · Contributing to patching and updating the Middleware products as well as the physical servers to ensure they remain compliant with the latest security mandates. · Contributing to documentation and SOPs related to the best practices we follow. Position required to support ISB hosted applications and technologies. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an <a href="https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf" target="_blank">Equal Opportunity/Affirmative Action employer</a>. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. <a href="https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&amp;ProductType=OnlineApplicant&amp;SubType=PG" target="_blank">Postings link</a> Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via <a href="#">email</a>. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available <a href="https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&amp;data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&amp;sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&amp;reserved=0" target="_blank">here</a>.

DXC Technology

Sr Application & Software Support Engineer  (Middleware -Microfocus)

<h1>Senior Manager, Customer Success Strategy</h1> Sales | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15148/senior-manager%2c-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Role Overview: We are seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience &amp; Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster long-term relationships. You will work closely with cross-functional teams, including Product, Sales, Marketing, and Support, to ensure our customers achieve their desired outcomes with Atlassian products. Key Responsibilities: <ul> <li>Strategic Planning: Develop and implement comprehensive enterprise customer success strategies that align with Atlassian’s business goals and customer needs. Identify opportunities for improvement and innovation in our customer success processes and practices. Strong understanding of Success Plans, Value Frameworks, and Enterprise Customer Success. </li> <li>Customer Insights: Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences. Use these insights to inform strategy and decision-making. </li> <li>Team Leadership: Lead, mentor, and inspire a team of customer success strategists. Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.</li> <li>Customer Engagement: Design and oversee programs and initiatives to engage customers at key points in their journey, ensuring they derive maximum value from our products.</li> <li>Stakeholder Collaboration: Partner with CS Leadership, Product, Sales, Marketing, and Support teams to align customer success initiatives with broader company objectives. Advocate for customer needs and ensure their voice is heard in strategic discussions.</li> <li>Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success programs. Use data-driven insights to refine strategies and improve outcomes.</li> <li>Innovation and Best Practices: Stay current with industry trends, best practices, and emerging technologies in customer success. Introduce innovative approaches to enhance customer experiences and drive success.</li> <li>Customer Health: Develop and implement frameworks to monitor and improve customer health scores. Proactively address potential issues and ensure customers are on track to achieve their goals.</li> </ul> Qualifications: <ul> <li>Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced degree preferred.</li> <li>8+ years of experience in customer success, strategy, or a related field, with at least 3 years in a leadership role.</li> <li>Proven track record of developing and executing successful customer success strategies.</li> <li>Strong analytical skills with the ability to interpret complex data and make data-driven decisions.</li> <li>Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.</li> <li>Demonstrated ability to lead and inspire high-performing teams.</li> <li>Experience with Atlassian products and a strong understanding of the software industry is a plus.</li> <li>Passion for customer success and a deep commitment to driving customer outcomes.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $171,800 - $229,000 Zone B: $154,600 - $206,100 Zone C: $142,600 - $190,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15148/senior-manager%2c-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Senior Manager, Customer Success Strategy

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> What will you be doing? The Compliance Support Change Manager will be responsible for managing change initiatives across CX compliance programmes providing oversight on operational launches and changes. You will form part of the CX Compliance Quality team, working closely with the all three lines of defenses, including Financial Crime Compliance Services, CX Operations, Quality Control &amp; Assurance, L&amp;D and other functions to execute regulatory, policy and procedural changes, develop change programmes, and oversee successful implementation. you will be a proactive problem-solver with the ability to translate complex regulatory &amp; policy requirements into practical business processes. We will expect you to monitor legislation and regulatory developments to ensure a proactive change management approach. You will be accountable for tracking &amp; documenting successes, failures &amp; actions to address, and ensure the organization's leadership team is kept up to date with these changes via regular cadence reporting. This is a mission critical role that will play a key part in ensuring the overall company's success as being the most trusted in the industry. You will work with your manager &amp; partners from across the organization to help keep the Customer Experience Organization in line with regulations. This is a tactical role where you will be working daily with a cross functional team of stakeholders and will be required to confidently represent the Customer Experience Organization in discussions. Your day-to-day responsibilities will include: <ul> <li>Develop and execute change management strategies to ensure successful adoption of changes</li> <li>Design the Change Management Framework </li> <li>Be responsible for the end-to-end cycle of changes covering CX Financial Crime Compliance programmes (TMS, Consumer EDD and Screening)</li> <li>Complete Impact Assessments of changes, analyzing the change driver, risks, resourcing, technology and training requirements</li> <li>Perform gap analysis to identify process improvement opportunities</li> <li>Present support readiness solutions balancing resourcing, compliance and customer experience needs</li> <li>Conduct post-implementation reviews and identify process revisions as needed</li> <li>Collaborate with stakeholders to understand needs, concerns and manage expectations</li> <li>Ensure comprehensive change communications and activity monitoring/coordination</li> <li>Identify process optimization opportunities to remove roadblocks and drive efficiencies</li> <li>Track and document successes, failures and corrective actions via regular reporting</li> </ul> What we look for in you (ie. job requirements): <ul> <li>7+ years of experience in financial crime compliance related roles</li> <li>Significant experience in process improvement and/ or change management.</li> <li>Proven track record in delivering Regulatory &amp; Compliance projects in complex financial services environments</li> <li>Strong knowledge of AML regulatory requirements in the US and Internationally</li> <li>Collaborative approach with excellent oral and written communication skills</li> <li>Ability to engage effectively with a diverse group of stakeholders, both internal and external.</li> <li>Financial Crime Related Qualification (such as ACAMS or ICA)</li> </ul> Nice to haves: <ul> <li>Qualifications in change management</li> <li>Experience working in a regulated financial institute </li> <li>Understanding of Crypto, Payments and/or Financial Services </li> <li>Experience using the following tools: Slack, JIRA, Confluence, GSuite, Lucidchart</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $113,900—$134,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Compliance Support Change Manager

<h1>Senior Support Engineer</h1> Support | Remote, Americas | Remote, Remote | San Francisco, United States | Austin, United States | Seattle, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15048/senior-support-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The candidate must be able to work 9:00 AM - 6:00 PM Pacific time business hours and occasionally during weekends to support business needs. We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team. As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers and be a senior support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. You will report to the Manager of the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details. <ul> <li>8+ years of experience in Java support, software services, and system administration for a large end-user community</li> <li>Experience with operating systems (e.g. Linux, OS X, and Windows)</li> <li>Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases</li> <li>Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL</li> <li>Experience being Subject Matter Expert in multiple Atlassian products </li> <li>Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)</li> <li>Be a coach to others on how to perform technical, soft skill, and behavioral interviews</li> <li>Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups</li> <li>Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps</li> <li>Solve complex tickets, summarize cause, recommend solutions and then escalate</li> <li>Be the customer champion by being the voice of the customer</li> <li>Experience in escalation handling Experience working with enterprise customers</li> <li>Be the example that continues to guide until the cause is established with clear plans to resolve the customer issues.</li> <li>Assist your global teammates in driving long-running tickets in your areas of expertise to resolution</li> <li>Challenge others to provide and dig into context and rise to tough occasions</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $121,900 - $152,400 Zone B: $109,700 - $137,100 Zone C: $101,200 - $126,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15048/senior-support-engineer/job?mode=apply" target="_blank">Apply for this job</a>

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