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Full Job Description: <a href="https://drive.google.com/file/d/1xw6ix7kdRZfdk81JMO4Vs2QsolHGPZI1/view" target="_blank">Targeted Support Coordinator</a> Salary Grade: Business Grade 07/ BG-07 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. Position Summary: Student and Family Support Services provides a data driven, multi-tiered system of support, utilizing prevention and intervention services for students, schools, and families to address the social, emotional, behavioral, health, and safety needs of all students. The Targeted Support Coordinator will provide leadership for a comprehensive student support infrastructure that includes direct counseling support, mental health related support for students, families and the school community, crisis response, learning supports, psychoeducational, attendance support, and social emotional learning. The Coordinator will provide direct assistance for students, families, and school communities to overcome barriers to engaged learning. Minimum Qualifications: Education: • Master’s degree and license (or license eligible e.g., under supervision, etc.) as a: licensed professional counselor in the State of Oklahoma, licensed clinical social worker in the state of Oklahoma, or bachelor's degree in social work and actively pursuing a master's degree in social work. Experience: • Two (2) years of experience as a licensed counselor or social worker Specialized Knowledge, Licenses, etc.: • Proficient in Microsoft Office Suite and Google Office Suite • Bilingual in Spanish is a plus About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

Tulsa Public Schools

Targeted Support Coordinator

Tulsa City County Library

Bilingual Lead Customer Service Assistant

DVIS

Later in Life Outreach/Client Support Advocate

Home of Hope

HABILITATION TRAINING SPECIALIST/SUPPORT PROVIDER

Do you have a background in developer-focused SaaS customer support and a passion for modern API technologies? As the next Senior Technical Support Engineer on Apollo’s Technical Support team, you’ll have the opportunity to use your top-notch technical problem-solving skills and your knack for delivering exemplary customer service to help support some of the leading companies that are adopting GraphQL today. In this role, you’ll have the opportunity to expand your knowledge of GraphQL, Apollo, and related cloud technologies to serve as a trusted advisor and advocate for customers. You’ll contribute to all aspects of customer support at Apollo, including managing support cases about Apollo’s OSS and SaaS products to completion, contributing to self-serve support documentation, and occasionally supporting customers on live calls. If collaborating with a tight-knit global team and supporting some of the most interesting and innovative projects in the GraphQL space excites you, read on!<h3>What you'll do</h3> <ul> <li>Become well-versed in Apollo OSS and SaaS products to answer a variety of customer inquiries.</li> <li>Respond to and resolve customer support tickets in Jira Service Management efficiently within the SLAs and maintain positive customer satisfaction ratings.</li> <li>Prioritize technical support issues based on severity and, when required, escalate requests to the appropriate team members.</li> <li>Directly engage and collaborate with engineering and product teams to quickly resolve escalated issues.</li> <li>Perform deep-dive troubleshooting of Kubernetes clusters,AWS, and GCP environments to identify and resolve misconfigurations and performance bottlenecks.</li> <li>Develop, author, and maintain internal and customer-facing technical support documentation.</li> <li>Support projects that help streamline and automate customer support processes.</li> <li>Work 8AM-5PM PT, as well as on-call rotations every 6-8 weeks starting March 2025.</li> </ul><h3>Who you are</h3> <ul> <li>You have the technical acumen and aptitude to ramp up on Apollo’s software stack and understand the broader technical contexts in which Apollo’s customers use those products.</li> <li>8-10+ years experience in technical support supporting developer products or system engineering roles.</li> <li>Experience working in a high-availability support environment (24/7), including familiarity with on-call schedules and PagerDuty or similar tools.</li> <li>Strong knowledge of ticketing systems (e.g., Jira Service Management, Salesforce) and support workflows.</li> <li>Proficient in JavaScript and TypeScript, with experience developing applications using React.</li> <li>Familiar with the modern cloud-native stack: Docker, Kubernetes, Istio, OpenTelemetry, CI/CD pipelines.</li> <li>Understanding of SSO/federated authentication methods (SAML, OIDC) and their components.</li> <li>Excellent written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.</li> <li>You have demonstrable technical problem-solving skills and feel the freedom to candidly say, “I don’t know, but I am going to find out.”</li> </ul><h3>Nice to have</h3> <ul> <li>Hands-on experience with GraphQL, especially Apollo Client and Apollo Server.</li> <li>Familiarity with Apollo Federation and GraphOS.</li> <li>Development experience in Kotlin or Swift.</li> <li>Exposure to programming languages like Go or Rust.</li> </ul>At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. In addition to the U.S. base salary range, we also provide equity and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere in the US or Canada working PST hours. Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce. Privacy: California residents applying for positions at Apollo can see our privacy policy <a href="https://www.apollographql.com/CCPA-Privacy-Notice-for-Employees.pdf" target="_blank">here</a>. E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit<a href="https://www.e-verify.gov/" target="_blank"> E-Verify.</a>

Apollo Graph

Senior Technical Support Engineer - West US

Airtable

Live Support Specialist

Tulsa Community College

PC Support Specialist

<h1>Program Manager, Scaled Customer Success Strategy</h1> <a href="https://careers-americas.icims.com/jobs/17386/program-manager%2c-scaled-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Position Overview: We are seeking a highly motivated Senior Program Manager for Customer Programs to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals by building innovative programs and scalable solutions to enhance CX effectiveness, increase product adoption, and ensure customer success. You will orchestrate and develop Customer Success programs in collaboration with Rev Ops, Enablement, CS, Product, and other teams, leading strategic and high-functioning work streams to deliver programmatic customer engagement activities. Your efforts will drive deep customer value realization, a highly renewable customer base, and strong customer advocacy. Key Responsibilities: <ul> <li>Strategic Program Leadership: Define, lead, and track the execution of strategic and operational programs, ensuring timely and successful outcomes.</li> <li>Mid-Market Customer Journey Enhancement: Develop and optimize the mid-market customer journey with a focus on digital-first strategies, leveraging scalable technology and tools.</li> <li>Digital Journey Development: Create and manage digital customer journeys, including content creation, curation, and measurement of success through robust metrics.</li> <li>Lifecycle Management: Design and implement lifecycle management processes and playbooks to drive customer success and retention.</li> <li>Specialist Program Support: Lead and support the development of specialist programs, ensuring their successful implementation and alignment with organizational goals.</li> <li>Playbooks for Success: Develop and maintain playbooks for key roles, including Advisory, Customer Success Managers, and Renewal Managers, ensuring consistency and effectiveness.</li> <li>GTM Strategy Execution: Drive the successful execution of the Global Customer Success GTM strategy, with a focus on enabling digital and mid-market motions.</li> <li>Change Management: Lead change management initiatives to facilitate the adoption of new processes, features, tools, and technology that enhance customer engagement and outcomes.</li> <li>Stakeholder Collaboration: Build strong relationships with internal and external stakeholders to align on objectives, foster collaboration, and achieve adoption goals.</li> </ul> Qualifications: <ul> <li>Experience: 3+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.</li> <li>Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.</li> <li>Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.</li> <li>Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.</li> <li>Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.</li> <li>Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.</li> </ul> Preferred Skills: <ul> <li>Experience with Atlassian products or similar collaboration tools.</li> <li>Knowledge of agile methodologies and practices.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,600 - $194,100 Zone B: $131,000 - $174,700 Zone C: $120,800 - $161,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17386/program-manager%2c-scaled-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Senior Strategist, Scaled Customer Success

Affirm

Client Success Lead - Travel

Job Description:A Senior Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully apply our platform to achieve their desired business outcomes. A successful CSM builds memorable client relationships and shows ability to achieve trusted adviser status in the customers’ minds. They work closely with account executives to drive renewals and expansion opportunities to achieve outstanding gross and net retention targets. Who you’re committed to being: <ul> <li>You are dedicated to deeply engaging with our customers, ensuring they derive maximum value from our platform to meet their business objectives.</li> <li>You build and champion long-lasting relationships, establishing yourself as a trusted adviser who understands and anticipates customer needs.</li> <li>Your are committed to delivering an outstanding customer experience and achieving business outcomes, which drives your success!</li> </ul> What you’ll do: <ul> <li>Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.</li> <li>Take full accountability for your accounts in all aspects from onboarding to renewal.</li> <li>Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.</li> <li>Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.</li> <li>Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.</li> <li>Inspire change within customers to drive adoption of standard methodologies and successful implementations.</li> <li>Predict and forecast risk, renewal and expansion within customer portfolio.</li> </ul> Experience you’ll bring: <ul> <li>Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)</li> <li>Experience supporting global enterprise customers on both SaaS and OnPremises solutions</li> <li>Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments</li> <li>An understanding of the software engineering development life cycle and workflows</li> <li>Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions</li> </ul> Requirements: <ul> <li>Ability to travel 25-50%</li> <li>Experience with Gainsight and Salesforce.com preferred</li> <li>Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.</li> </ul> Why you’ll love working here: <ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul> About us: We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation. Physical and Mental Requirements Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow. EEOC Statement Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation. For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>. The annual base salary + variable for this role is $144,000 - $160,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses. Applications will be accepted on an ongoing basis. #LI-LDB

Pluralsight

Sr. Customer Success Manager

84 Customer Service Jobs