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Affirm

Client Success Lead - Travel & Ticket Marketplaces

<h2>What's the role?</h2> <p>This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements, ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.</p> <h2>Who is Hilti?</h2> <p> At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.  <br>  Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day. </p> <h2>What does the role involve?</h2>  <ul> <li> Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support </li> <li> Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations </li> <li> Understand and present Hilti's Channel Strategy and New Product and Trade Strategy </li> <li> Responsible for sustaining and continuing knowledge of existing and new products and applications </li> <li> Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues• Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards </li> <li> Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy </li> <li> Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel </li> <li> Successful time management skills to provide quality service with 60 - 75 customer contacts per day </li> </ul> <blockquote> <p>Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.</p> </blockquote> <h2>What do we offer?</h2> <p>In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health &amp; wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. <br> We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.</p> <h2>What you need is:</h2>  <ul> <li> Verbal and written fluency in English and Spanish </li> <li> High School diploma or GED required; Bachelor’s degree preferred </li> <li> Previous customer service and/or sales skills required </li> <li> Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred </li> <li> Be able to thrive both independently and in a team environment </li> <li> • Strong technical and customer relationship management skills required </li> <li> Ability to multitask, prioritize, and manage time effectively </li> <li> Excellent written, verbal, and presentation skills </li> <li> Drive to develop strong and sustainable customer relationships </li> <li> Mobility and desire to develop preferred </li> </ul> <h2>Why should you apply?</h2> <p>We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.</p>  <p>Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</p>

HILTI

Bilingual Customer Service Representative

City of Tulsa

CUSTOMER ACCOUNT REPRESENTATIVE II (FINANCE)

HireRight

Customer Service Spec - Hybrid - Tulsa, OK

<p>Ready to be a Titan?</p><p>We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes. </p><p><br>What you'll do:</p><ul> <li><p>Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high quality customer experience and on-time activations. </p></li> <li><p>Manage Stakeholder relationships to ensure that each phase of a customer’s implementation is delivered on-time while ensuring long-term customer success and positive sentiment.</p></li> <li><p>Consistently update all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines. Communicate key information on upcoming milestones and execution plans in a clear, concise format leveraging project management artifacts such as (RAID Logs, Project Status Templates) </p></li> <li><p>Lead discovery sessions to understand business requirements to deliver a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.</p></li> <li><p>Conduct training with clients to enable them on the different functions within the software and ensure their Go-Live readiness.</p></li> <li><p>Proactively identify and mitigate escalate customer risks, and collaborate with product, leadership, and/or supporting resources to develop and communicate potential solutions while maintaining on-time activations and customer retention rates.</p></li> <li><p>Collaborate with cross-functional data, telecom, fintech, and product teams to continuously improve our service and product for the markets we serve.</p></li> <li><p>Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure customers utilize most current features.</p></li> <li><p>Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications</p></li> </ul><p>Be Human With Us:</p><p>Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. </p><p>What We Offer:</p><p>When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:</p><ul> <li><p>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </p></li> <li><p>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </p></li> <li><p>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</p></li> </ul><p>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.</p>ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

SMB Implementation Manager

Jenks Chamber of Commerce

Administrative Support Specialist

<h2>Job Details</h2>   Level Experienced    <h2>Description</h2>  <p>Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Applicant needs to be extremely welcoming, friendly and have a clear concise phone voice. Beauty industry knowledge is a plus. Full-time with great benefits. Hours of work will be Mon. through Fri. from 7:30 am to 4:30 pm.</p>  <p><em><strong>General Responsibilities:</strong></em></p> <ul> <li>Greet all visitors entering and exiting the building</li> <li>Answer multi-phone lines, transfer calls, retrieve and take messages</li> <li>Operate Meevo salon software/register. Conduct transactions, cash handling, and drawer balancing procedures.</li> <li>Maintain communication with the maintenance and housekeeping departments</li> <li>Sort incoming and outgoing correspondence, distribute received faxes</li> <li>Organize materials and data appropriately in both hard and electronic formats</li> <li>Executing special projects as assigned</li> <li>Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College</li> <li>Serve as a resource for general product knowledge to all customers.</li> <li>Report complaints to the Customer Relations Manger or Campus Director</li> <li>Complete incident/accident/compliant forms when needed for HR</li> <li>Resolve customer issues and requests in an efficient and quick manner</li> <li>Participate in a minimum of two professional developments per year</li> <li>Other duties as assigned</li> </ul>  <p><em><strong>Benefits:</strong></em></p> <ul> <li>Health, Dental, Vision, Life Insurance</li> <li>Generous paid time off policy</li> <li>Paid holidays, Birthday, Bereavement, and Volunteer Day</li> <li>Educational Assistance Program</li> <li>401k retirement plan and 4% match</li> <li>Free monthly student services at Clary Sage College and Community Care College</li> </ul>  <p><strong><em>Who We Are:</em></strong></p> <p>Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.</p> <p>Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.</p>    <h2>Qualifications</h2>  <p><em><strong>Skills &amp; Abilities:</strong></em></p> <ul> <li>Must have high regard for personal hygiene and professional appearance</li> <li>Welcoming, friendly, positive outgoing personality</li> <li>Must excel in customer service</li> <li>Clear, concise communication skills</li> <li>Excellent multi-tasking and organizational skills</li> <li>The ability to maintain confidentiality is a must</li> </ul>  <p><em><strong>Education &amp; Experience</strong></em>:</p> <ul> <li>High School Diploma or equivalent (required)</li> <li>Minimum of two years of customer service experience (required)</li> <li>Two years of front desk/administrative experience (preferred)</li> </ul>  <p><strong><em>Physical Requirements:</em></strong></p> <ul> <li>While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.</li> </ul>

Oklahoma Technical College, Tulsa

Customer Relations Specialist

Family & Children's Services

Onboarding Ambassador - COPES

Lead, Customer Advocacy

<h2>What's the role?</h2> <p>This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.</p> <h2>Who is Hilti?</h2> <p>Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.</p> <h2>What does the role involve?</h2>  <ul> <li> Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support </li> <li> Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations </li> <li> Understand and present Hilti's Channel Strategy and New Product and Trade Strategy </li> <li> Responsible for sustaining and continuing knowledge of existing and new products and applications </li> <li> Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues• Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards </li> <li> Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy </li> <li> Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel </li> <li> Successful time management skills to provide quality service with 60 - 75 customer contacts per day </li> </ul> <blockquote> <p>Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.</p> </blockquote> <h2>What do we offer?</h2> <p>In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health &amp; wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. <br> We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.</p> <h2>What you need is:</h2>  <ul> <li> High School diploma or GED required; Bachelor’s degree preferred </li> <li> Previous customer service and/or sales skills required </li> <li> Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred </li> <li> Be able to thrive both independently and in a team environment </li> <li> • Strong technical and customer relationship management skills required </li> <li> Ability to multitask, prioritize, and manage time effectively </li> <li> Excellent written, verbal, and presentation skills </li> <li> Drive to develop strong and sustainable customer relationships </li> <li> Mobility and desire to develop preferred </li> </ul> <h2>Why should you apply?</h2> <p>We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.</p>  <p>Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</p>

Customer Service Representative

85 Customer Service Jobs in United States