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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Sr Software Application Support Engineer is responsible for the availability, health, and support of production applications on midrange and in PaaS environments on-premises or cloud-based. Application Monitoring and Standards: The engineer establishes and implements standards for monitoring production applications regarding availability, performance, workload, and infrastructure resilience in multi-cloud environments like AWS, Azure, and GCP. Proactive Management and Troubleshooting: The role involves proactively managing day-to-day application health, addressing anomalies, leading analysis during outages, and troubleshooting incidents to minimize user impact and downtime. Coordination and Process Improvement: The engineer collaborates with application development and infrastructure teams for upcoming releases, identifies monitoring and documentation needs, adheres to change management processes, and seeks process improvements. Please review the responsibilities and requirements closely. This is a Production Software Support Engineer position not a Developer or Programmer. <h2>Location and Schedule</h2> This is a Work from Home position available from any US-based location. Shift is typical daytime business hours. Periodic 7x24 on-call support, some evening, and weekend work required. <h2>The Main Responsibilities</h2> <ul> <li>Establish and implement standards for production application monitoring regarding availability, performance, workload, and infrastructure resilience, especially in a multi-cloud environment including AWS, AZURE, and GCP</li> <li>Proactively review day-to-day health of the applications and address anomalies</li> <li>Investigate issues and troubleshoot incident or major incidents affecting the applications</li> <li>Engage cross-functional application development and infrastructure teams to assist in determining root cause and countermeasures</li> <li>Coordinate with application development teams regarding implementation of upcoming releases involving code and/or configuration changes</li> <li>Identify and address monitoring, process, documentation, and infrastructure needs associated with planned application changes</li> <li>Understand and adhere to standard change and incident management processes</li> <li>Establish and maintain operational documentation for production applications</li> <li>Coordinate with infrastructure teams regarding upcoming maintenance activities</li> </ul> <h2>What We Look For in a Candidate</h2> Knowledge, Skills or Abilities: <ul> <li>Working knowledge of Linux, Unix, and Windows operating systems. </li> <li>Experienced with supporting applications in cloud environments including AWS, AZURE, and GCP. </li> <li>Technical understanding of middleware components and the infrastructure in the environment. </li> <li>Familiarity with applications involving Kubernetes, Docker, Tomcat, Apache, Wildfly, JWS, EAP, FUSE, and WebLogic. Familiarity with applications involving IIS, .NET Framework, and .NET Core. </li> <li>Knowledge of tools such as AppDynamics, Zabbix, BigPanda, ServiceNow, Dimensions, GitHub, Nexus, Morpheus, Microsoft Teams, Excel, SharePoint, etc. </li> <li>Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments. </li> </ul> Preferred <ul> <li>Experience with PowerShell and PowerShell scripting. </li> <li>Strong experience with script writing. </li> <li>Experience working projects with both onshore and offshore resources. </li> <li>Solid understanding of ITIL processes.</li> </ul> Education and Experience: <ul> <li>7+ years of Production Support experience. </li> <li>5+ years managing production and maintenance type projects. </li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 336889 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/25/2025

CenturyLink

Sr Software Application Support Engineer

Position Details Req ID: req19309 Position Title: Coordinator - Instructional Design &amp; Academic Support Position Type: Staff Full-Time Position Number: JS9951 OSU Campus: Tulsa Department: TULSA Location Address: 700 N Greenwood Ave Tulsa, Oklahoma, 74106 United States Hiring Supervisor: Hiring Range: (Contingent upon available funding): 55,000.00 - 60,000.00, Salary Work Schedule: Typically - 5 days a week, 8 hour shifts Faculty Appt Period: Job Summary: Job Summary - Curriculum design support as needed for new online course offerings - Program recruitment as directed - Conduct market research as directed - Help Dean and Director understand and strategically communicate with internal and external audiences - Coordinating schedules / calendars / events / communications for CPS - Assist with event planning, support administrators, provide excellent customer service as the first point of contact for CPS, and coordinate collaboration between CPS and other units while solving problems for internal and external audience Environmental Hazards - Typical office environment. Physical Requirements - Ability to lift and carry up to 20 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations. Special Instructions to Applicants *If you are viewing this job posting outside of the actual OSU job application website, please go to <a href="https://tulsa.okstate.edu/hr" target="_blank">https://tulsa.okstate.edu/hr</a> to apply and submit a resume* Education &amp; Experience Position Qualifications: Required - Bachelors Degree or equivalent work experience in Instructional Design, Instructional Technology, Educational Technology or closely related field - Two (2) years of related professional experience in instructional design and training in higher education. - Excellent writing and communication skills; instructional design and faculty coordination; video production; market / audience research; event coordination, office coordination Preferred - Masters Degree in Instructional Design, Instructional Technology, Educational Technology or closely related field - Two (2) to five (5) years' experience Skills, Proficiencies, Knowledge - Online curriculum design - Customer Service - Problem solving - Excellent writing / editing / communication - Event coordination / planning - Computer savvy - must be knowledgeable in Word, Excel, Adobe Acrobat and video editing software - Must be able to create strategic messages / graphics for social media and video -knowledge of Adobe InDesign, Premiere, Photoshop and/or Illustrator desired - Work independently and as part of a team - Excellent writing skills necessary - Ability to write a script, shoot, edit and assemble recorded raw video into a professional finished product as needed for new online courses - Work with and produce video graphics, special effects - Communicate and coordinate with faculty for syllabi, online course video shoots and marketing materials for class Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit<a href="http://eeo.okstate.edu/" target="_blank">http://eeo.okstate.edu</a>. Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University

Coordinator - Instructional Design & Academic Support

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description vAuto is looking for a Technical Customer Care Specialist II to join our call center team remotely! SCHEDULE: If selected for this role, your permanent work schedule will be given to you during your training period. <ul><li> This is a call center role. Hours of operation are 7AM - 8PM (M-F) and 8AM - 5PM (Sat). </li></ul> <ul><li> All times listed above are Central Standard Time (CST). </li></ul> <ul><li> You would be scheduled for an 8-hour shift within our hours of operation </li></ul> <ul><li> You would also be expected to work some holidays and Saturdays </li></ul> This position involves taking inbound phone calls, emails, tickets and working to assist Cox Automotive customers. Our Service model looks different from traditional help desk models, because it’s made up of skilled, knowledgeable, technically adept staff with the tools and access needed to resolve most issues and requests on first contact. Your Role: <ul><li>Providing the first level of support, answering a high volume of calls and e-mails from customers </li></ul> <ul><li>Assists customers with a variety of questions, requests, and issues </li></ul> <ul><li>Effectively research, document, track and monitor customers’ requests and issues to ensure a timely resolution </li></ul> <ul><li>Effectively communicate technical concepts, while taking into consideration the varying degrees of customers’ technical experience. </li></ul> <ul><li>Identify and organize tickets according to priority </li></ul> <ul><li>Interfaces with customer’s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues. </li></ul> <ul><li>Accurately input document and maintain customer issues using SalesForce.com. </li></ul> Minimum Qualifications: <ul><li>High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year experience; OR 5 years’ experience in a related field </li></ul> What We Look For (Preferred): <ul><li>Bachelor’s Degree in Information Technology or Computer Information Systems with programming </li></ul> <ul><li>Basic to intermediate technical skills with a moderate level of proficiency </li></ul> <ul><li>Strong knowledge of basic problem resolution and escalation practices </li></ul> <ul><li>Strong technical aptitude, analytical and problem-solving skills </li></ul> <ul><li>Experience with readying and writing SQL queries </li></ul> <ul><li>Excellent phone, verbal and communication skills </li></ul> <ul><li>Attention to detail, maintaining a high degree of accuracy </li></ul> <ul><li>Organizational skills </li></ul> <ul><li>Ability to work independently with minimal supervision </li></ul> <ul><li>Ability to multitask with frequent interruptions and multiple priorities </li></ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/14/2025

Cox Automotive Inc.

Technical Customer Care Specialist II

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.<h1>Job Summary</h1>Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.JOB REQUIREMENTS:<ul> <li>High school diploma OR GED.</li> <li>6 months customer service experience OR 6 months experience in an office environment.</li> <li>Data entry and/or typing experience.</li> <li>Interpersonal, verbal and written communication skills.</li> <li>Analytical and organizational skills and independent decision making skills.</li> <li>Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.</li> </ul> ​PREFERRED JOB REQUIREMENTS:<ul> <li>9 months customer service experience.</li> <li>Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.</li> <li>Knowledge of medical terminology and anatomy.</li> <li>Proven ability to learn quickly and adapt to change.</li> <li>Referral preference given to applicants able to take and meet testing criteria.</li> </ul>Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting <a href="https://careers.hcsc.com/totalrewards" target="_blank">https://careers.hcsc.com/totalrewards</a>.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.<h2>HCSC Employment Statement:</h2>We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.<h1>Base Pay Range</h1>$17.75 - $27.83

Blue Cross and Blue Shield of Oklahoma

Customer Advocate I

Amazon

IT Support Associate II, One Medical IT Support

City of Tulsa

INTERNAL/EXTERNAL LISTING:  PEER RECOVERY SUPPORT SPECIALIST

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Customer Service RepresentativeJob Description<ul> <li>You will work in front of a computer for approximately 8 hours speaking with members on the phone with little time in between calls during your scheduled phone hours. </li> <li>There is no standard scripting for this position. You will listen to the member’s needs and provide direction on how to get them the care they may need. </li> <li>We want you to create an emotional connection with our members by understanding and engaging the member to the fullest. We want you to fully understand the member’s needs by building a trusting and caring relationship with the member.</li> <li>That includes going beyond the initial inquiry and asking the unasked question to the member to ensure you are providing the most complete customer service experience that you can for our members.</li> <li>Provide the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.</li> <li>Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with member self-service tools, Consultation Opportunities – Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).</li> <li>Utilizes all relevant information to effectively influence member engagement.</li> <li>Provides education to members to support them in managing their health.</li> <li>Guides members to the appropriate health resource. Offers alternatives where appropriate .</li> <li>Acts with the best interest of customer in mind and central to all interactions.</li> <li>Documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes.</li> <li>Takes immediate action when confronted with a problem or made aware of a situation.</li> <li>Resolves issues without or with limited management intervention.</li> <li>Uses customer service threshold framework to make financial decisions to resolve member issues.</li> <li>Responds quickly to meet customer needs and resolve problems while avoiding over-committing.</li> <li>Other activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility.</li> <li>Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.</li> <li>Initiates out-reach/welcome calls to ensure constituents expectations are met or exceeded.</li> <li>Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.</li> <li>Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.</li> <li>Partners with other departments to deliver client specific presentations.</li> <li>Works collaboratively with colleagues to deliver the best customer experience.</li> <li>Appropriately transitions conversations to explore possibilities for extending customer interactions.</li> <li>Collaborates with colleagues and co-workers to deliver a world class customer experience.</li> <li>Serves as SME providing technical assistance when needed on call related issues, products, and/or system applications delivery matters.</li> <li>May participate in preparation and presentation of client specific presentations.</li> <li>May track and trend data. Coaches, trains and assists in the development of call center staff, as required.</li> <li>Participates in and/or leads special projects/initiatives addressing service issues, as necessary.</li> <li>Provides technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools as needed.</li> </ul>Required Qualifications:<ul> <li>Must live in and work Eastern Standard Time Zone </li> <li>Must be flexible to work an 8 hour shift between 8am and 8pm EST</li> <li>Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.</li> <li>1+ year of Microsoft Office Suite Experience</li> <li>Must have experience working multiple screens and applications.</li> <li>Effective organizational skills and ability to manage multiple tasks.</li> <li>Effective communication skills, both verbal and written</li> </ul>Education:<ul><li>High School Diploma Required</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 03/14/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Customer Service Representative

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversees the care plans and care management activities of member needs primarily focused on behavioral health needs (including behavioral health, and social needs) to provide quality, cost-effective healthcare. Reviews and provides expert knowledge to inform personalized care plans for the most complex care members and provides guidance and/or support to the care management team.<ul> <li>Oversees and reviews ongoing care plans/service plans, which may include which may include behavioral health and social determinant needs and works with care management team to identify providers, specialists, and community resources needed for care</li> <li>May perform telephonic, digital, home and/or other site visits outreach to assess member needs and collaborate with resources</li> <li>Provides insight and guidance on developing care plans and triaging issues to appropriate behavioral healthcare providers for complex care plans/service plans for members with high level acuity</li> <li>Provides guidance and expert knowledge as appropriate to healthcare management team members (including behavioral) to ensure quality control over work, ensure identified services are accessible to members, and adherence to contract policies and procedures</li> <li>Monitors the most complex care plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms and revises care plan/service based on member needs and issues identified including mental health and substance use disorders</li> <li>Provides subject matter expertise insights around mental health and social determinant needs for complex care plans based on prior experience to recommend enhanced member care within the care management plan</li> <li>Reviews member data to identify health risks and/or care gaps, and improve operating performance and quality care to address member’s needs/issues and provides recommendations in accordance with state and federal regulations</li> <li>Partners and collaborates with healthcare providers regarding complex cases as appropriate to facilitate member’s treatments to ensure member treatment requirements are met and determine a revised care plan/service plan for member if needed</li> <li>Collects, documents, and maintains member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators</li> <li>Provides training and education to care management team and providers to ensure members are receiving high quality care and information regarding treatment plan options, procedures, referrals, and healthcare benefits including mental health and substance use disorders</li> <li>Partners with leadership team to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Monitors management policies and procedures within the care management team to ensure compliance with corporate, state, and National Committee for Quality Assurance (NCQA) standards</li> <li>Works with senior management on escalated and complex care cases, and provides guidance to junior team members to address member concerns</li> <li>Works as a subject matter expert (SME) and provides training and education to care management team and providers to ensure members are receiving high quality care and information regarding service / care plan options, procedures, referrals, and healthcare benefits, which may include behavioral health and social determinant needs</li> <li>Monitors and review reports on a regular basis ensuring quality and productivity metrics are met and for case assignments, and may perform audits on staff on a regular basis</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a Master's degree in Behavioral Health or Social Work or a Degree from an Accredited School of Nursing and 5 – 7 years of related experience. License/Certification: <ul><li>Licensed Behavioral Health Professional or RN based on state contract requirements e.g., LCSW, LMSW, LMFT, LMHC, LPC and RN with BH experience required</li></ul>Pay Range: $41.01 - $76.00 per hourCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Lead Care Manager

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Develops, assesses, and facilitates complex care management activities for primarily physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families.<ul> <li>Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome</li> <li>Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs</li> <li>Identifies problems/barriers to care and provide appropriate care management interventions</li> <li>Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services</li> <li>Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs</li> <li>Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate</li> <li>Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services</li> <li>May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources</li> <li>Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators</li> <li>Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits</li> <li>Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Other duties or responsibilities as assigned by people leader to meet business needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 – 4 years of related experience. License/Certification: <ul><li>RN - Registered Nurse - State Licensure and/or Compact State Licensure required</li></ul>Pay Range: $55,100.00 - $99,000.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Care Manager (RN)

<h2>About the team</h2>Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We offer a comprehensive product technology suite, including ShowingTime+, dotloop, Bridge Interactive, Listing Media Services, and Zillow Showcase. Our products are trusted by over one million real estate professionals across the United States and Canada, representing hundreds of MLSs. Listing Media Services is an innovative company in the real estate photography industry, providing agents with a straightforward, efficient, and credible way to schedule and receive outstanding media for their listings. Our service encompasses professional photography, aerial photography, interactive floor plans, virtual tours, and more. Improving the ample media resources of Listing Media Services, Zillow Showcase is a premium marketing solution that enables agents and teams to craft impressive listings that stand out in the market. By applying Zillow Showcase and Listing Media Services, agents can tailor their listings, promote their brand, and differentiate themselves on Zillow.com.<h2>About the role</h2>Join ShowingTime+ as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat.<h2>You Will Get To:</h2><ul> <li>Providing efficient and high-quality customer service through multiple channels (phone and email).</li> <li>Mentoring customers and offering effective solutions to meet their needs.</li> <li>Ensuring excellent customer satisfaction and prioritizing customer happiness.</li> <li>Assisting customers with appointment scheduling, billing inquiries, media delivery, and technical troubleshooting.</li> <li>Accurately documenting customer interactions in our CRM software, Salesforce.</li> <li>Providing valuable feedback to our product team to enhance the customer experience.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $19.60 - $31.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Excellent communication skills.</li> <li>Compassionate and customer-focused.</li> <li>Exceptional patience and active listening skills</li> <li>Innovative problem solver.</li> <li>Adaptable to change.</li> <li>Great teammate with a growth mindset.</li> <li>Punctual, and accountable for time and attendance.</li> <li>Welcomes feedback and strives for continuous improvement.</li> </ul><h2>Qualifications</h2><ul> <li>To be successful in this role, you should possess the following qualifications:</li> <li>At least one year of experience in a customer service role.</li> <li>Experience in a contact center role is helpful.</li> <li>A proven track record of independently managing a high volume of customer cases.</li> <li>Proficiency in web-based products, MS Office, and Salesforce (or a similar CRM system).</li> <li>A dedicated, driven, and open approach.</li> <li>The ability to thrive in a fast-paced and dynamic environment.</li> <li>Strong self-motivation and the ability to work without constant supervision.</li> <li>Flexibility to work during evenings and/or weekends</li> </ul><h2>Transferable Skills</h2>At ShowingTime+ , we value diverse experiences and perspectives. If you have related skills or experiences, we encourage you to apply.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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