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At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> As a Speciality Operations Executive Escalation Support Analyst, you’ll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and fantastic. You have a strong passion for the product, user empathy, and can maintain a calm demeanor in high stress situations. People describe you as accountable and organized. What you’ll be doing (ie. job duties): <ul> <li>Responsible for the day to day operations of the Community Operations escalations management program by investigating, troubleshooting and resolving Coinbase customer issues across multiple channels.</li> <li>Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.</li> <li>Serve as an escalation point for the Customer Experience organization in high touch escalations. You should be able to gauge customer impact and guide decisions with Product Managers, Legal, and other stakeholders with users in mind.</li> <li>Occasionally interact with Coinbase customers in public support channels.</li> <li>Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams.</li> <li>Maintain an investigative mindset to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.</li> <li>Experience with CRM tooling, such as Salesforce.</li> <li>Comfortable responding to high level internal stakeholders, such as executives and board members.</li> <li>Demonstrated experience with end-to-end customer issue management. </li> <li>Must work in a defined shift, as required by the business.</li> <li>Must be able to work both Saturday and Sunday.</li> <li>Minimum of 2 years of relevant experience in escalation management and/or customer support.</li> <li>Exceptional communication skills in order to operate across multiple departments and stakeholders.</li> <li>Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.</li> <li>Must be able to read, write and speak in English</li> <li>Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual. </li> </ul> Nice to haves: <ul> <li>Experience at crypto exchanges or in financial services</li> <li>Advanced experience in project management, analytics or quality assurance.</li> <li>Advanced degree in business, finance, customer experience and/or blockchain.</li> <li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.</li> </ul> Position ID: G2562 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $80,750—$95,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Executive Escalation Support Agent III

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMarketing &amp; CommunicationsJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Who We Are:At Salesforce, we are the Customer Company – we inspire the future of business ‌with CRM + AI + Data + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place!The Customer Reference Program facilitates conversations between influential customers and potential customers to learn about their success journey to accelerate deals and ultimately impact sales for the business globally. While Salesforce helps facilitate these conversations, Salesforce is not in the room, allowing for authentic, transparent conversations between our customers and ultimately building trust with Salesforce. This program is one-of-a-kind at Salesforce. Customer Reference Programs are defined within the industry as peer-to-peer marketing.Role &amp; Responsibilities<ul> <li>Develop a pipeline of customer references to be used in both 1:1 and 1:few engagements</li> <li>Build relationships with internal partners and stakeholders including Sales, Customer Marketing, Enablement, Product Marketing</li> <li>Manage &amp; host Customer Roundtables without Salesforce “in the room”</li> <li>Manage and fulfill incoming Deal Support Request’s from Salesforce’s CRM</li> <li>Facilitate 1:1 Customer Reference conversations</li> <li>Identify new customers to serve as references and add qualifying information to our database</li> <li>Track all Customer Reference activity and outcomes</li> <li>Execute any enablement initiatives for awareness and promotion of the program</li> <li>Promote Pipeline/ ACV results after 1:Few customer reference meetings</li> <li>Fulfill requests for Reference Recordings and maintain an updated repository of their recordings in Highspot</li> <li>Provide expertise to grow and manage the program</li> </ul>QualificationsMarketing professional specializing in customer marketing/advocacy/success programs with the expertise to build, establish and manage these programs. Having already supported programs in several organizations, they bring their industry knowledge into Salesforce to launch, build and grow the Customer Reference Program at a global scale.<ul> <li>4-7 years of experience in Customer Reference Management &amp; Advocacy</li> <li>4-7 years of experience in High-Tech industry</li> <li>Exposure to a diverse portfolio of organizations &amp; programs</li> <li>Strong initiative and drive to build, establish &amp; promote a new program</li> <li>Detailed oriented to duplicate &amp; execute proven successful processes</li> <li>Experience using Salesforce CRM a plus</li> </ul>AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a href="http://www.equality.com" target="_blank">www.equality.com</a> and explore our company benefits at <a href="http://www.salesforcebenefits.com" target="_blank">www.salesforcebenefits.com</a>.<a href="https://salesforce.com" target="_blank">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="https://salesforce.com" target="_blank"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a href="https://salesforce.com" target="_blank"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="https://salesforce.com" target="_blank"> Salesforce</a>.﻿Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $100,100 to $137,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: <a href="https://www.salesforcebenefits.com" target="_blank">https://www.salesforcebenefits.com</a>.

Salesforce 

Sr. Analyst, Customer References

Req ID: 75446 Location: Tulsa -TUL, Oklahoma City -OKC Areas of Interest: Treasury Services; Commercial Banking Pay Transparency Salary Range: Not Available Application Deadline: 09/30/2024 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> If you are interested in a career in Treasury Services with an industry-leading provider of sophisticated financial solutions, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. We believe no challenge is too big, and no opportunity is too small when we work together to build relationships. <h2>Job Description</h2> The Treasury Client Services Professional III serves as the primary point of contact for a designated portfolio of clients providing technical and operational support on DDA and Treasury Management Products and Services. The TCSP III works independently to assist customers set their daily cash position and related investment options and resolve daily customer issues/concerns. Portfolio level varies from moderately complex to complex and incumbents work independently with moderate guidance from Supervisor seeking assistance on most complex client communications and approvals. <h2>Team Culture</h2> Our teams are decentralized. We stay in communication with one another to ensure we deliver a consistent message. We learn from one another and draw on each other’s level of experience, no matter what location. We operate as “One Team” and use the 7 Habits of a Highly Effective Team as a guide. Our team is fun, engaging, and inspiring. We take the initiative, focus on the final goal, set priorities, create win-wins, and seek to understand, synergize, and maintain a work-life balance. You will build relationships and get to know your coworkers in operations and technology, and sales, working across multiple lines of business. Our teams work with product managers, analysts, operations, sales, vendors, and the product support team. You are the voice of the client. <h2>How You'll Spend Your Time</h2> <ul> <li>You will manage a portfolio of general and high priority commercial and corporate relationships, identify document requirements, both legal (ownership and signatory authority) and regulatory (BSA/AML CIP requirements) for new account opening for both new and existing relationships. </li> <li>You will be the point person for all system problems. You will instruct users on how to perform technical tasks and use your judgment to initiate correct actions. </li> <li>You will identify cross-sale opportunities with existing customers needing additional cash management/deposit products and increase customer awareness of alternative products offered by Treasury Services, which would benefit their organization.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of an Associate’s Degree in a Business related field (Bachelor’s preferred) and 4 years’ experience in banking and treasury client servicing or an equivalent combination of education and experience. <h2>Working Conditions &amp; Physical Requirements</h2> Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Treasury Client Services Professional III

***Selected applicant must be able to work in-office in Oklahoma City, OKC, Oklahoma, Tulsa, or Victoria*** POSITION DESCRIPTION Responsible for work in the Treasury Management department. This position will support external and internal Treasury Management functions. Work will include handling mutliple tasks, quality control and duties relating to setup, monitoring and ongoing maintaining of Treasury Management products and service including customer calls, training and overall support to customers and the Treasury Management team. Provide assistance to Treasury Management and Remote Deposit Capture Departments. ESSENTIAL FUNCTIONS AND BASIC DUTIES <ol><li>Assumes responsibility for effective and timely performance of assigned functions.</li></ol> <ul> <li>Duties relating to setup and support of customers using Cash Management services. </li> <li>Quality control responsibilities for internal paperwork and agreements</li> <li>Research of business entity documentation</li> <li>Preparation and coordination of various cash management duties and responsibilities</li> <li>Requires attention to detail with accuracy and timeliness </li> <li>Assist with customer phone calls and inquiries relating to cash management products </li> <li>Works closely with other Treasury Management staff as well as internal departments and banking centers</li> <li>Preparation and completions of forms, document scanning and other matters relating to customer records.</li> <li>Cross-train and backup throughout cash management/treasury management and RDC operations.</li> <li>Daily interaction with customers, department team members and banking centers.</li> <li>Other duties as assigned.</li> </ul> <ol><li>Assumes responsibility for establishing and maintaining professional business relations with external customers, internal customers, and vendors.</li></ol> <ul> <li>Obtains and conveys information as needed. Composes correspondence as needed.</li> <li>Resolves (or refers) questions and requests promptly and courteously. Quick and accurate follow-up to service and support request and issues is expected. </li> <li>Acts in a courteous and professional manner.</li> <li>Maintains confidentialty of customer information.</li> </ul> <ol><li>Assumes responsibility for establishing and maintaining effective coordination and working relations with Bank Associates, Management and Vendors.</li></ol> <ul> <li>Assists related departments as needed. </li> <li>Supports cash management/treasury management customers and internal support as needed.</li> <li>Keeps management informed of area activities, risks, trends and of any significant problems. </li> <li>Attends and participates in meetings as required.</li> <li>Completes required reports and related documents.</li> </ul> <ol><li>Assumes responsibility for related duties as required or assigned. </li></ol> <ul> <li>Stays informed of changes in area policies, procedures, and requirements.</li> <li>Ensures that work area is clean, secure, and well maintained.</li> <li>Completes special projects and tasks as assigned.</li> </ul> PERFORMANCE MEASUREMENTS <ol> <li>Position duties are performed in accordance with established policies, procedures, and legal requirements.</li> <li>Customer inquiries are handled in an appropriate manner. </li> <li>Documents and customer setups are accurate and timely.</li> <li>Records and reports are correctly prepared and submitted in a timely manner.</li> <li>Good working relations with internal departments. Questions are promptly and courteously resolved. Assistance is provided as needed. </li> <li>Management is appropriately informed.</li> </ol> <h2>QUALIFICATIONS</h2> Education/Certification:High school graduate or equivalent. Some college preferred. Required Knowledge:General banking knowledge, cash management knowledge desired. Experience Required:1-3 years banking or office experience or equivalent higher education experience PC computer skills required Use of Microsoft Office products, specifically Microsoft Word and Excel Skills/Abilities:Accurate and attentive to detail. Well organized. Ability to assist others. Able to use PC, calculator, phone and all related business equipment. Strong communication skills. Regular attendance required Hours: Monday - Friday 8:00 am to 5:00 pm 40 hours per week

Prosperity Bank

Treasury Management Support Specialist (Full Time)

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at <a href="http://www.dxc.com/" target="_blank">DXC.com</a>. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace Job Summary: The Executive Support Specialist will provide technical support to our leadership and support teams in the Charleston office and manage other special project and procurement responsibilities as assigned. The Executive Support Specialist will assure that the executive staff is technically functional in accordance with DXC technical standards, and will serve as the primary support technician for the leadership team and other team members in the office. <ul> <li>Performs troubleshooting of laptops, mobile devices, networking, printing, video conferencing, and AV issues</li> <li>Provides hands-on anticipatory technical assistance to Executive team and others in the office</li> <li>Investigates and resolves computer software, hardware, network, printing and telephone equipment problems</li> <li>Follows up with customers to ensure that their needs have been met</li> <li>Follows up with technical staff to ensure closure of issues</li> <li>Exercises discretion in handling confidential information</li> <li>Supports complex video and teleconferencing events as needed</li> <li>Coordinates equipment maintenance with other Information Technology professionals such as Systems administration, Network Engineering, AV staff, and Help Desk staff</li> <li>Follows quality standards, documents work, and displays strong customer service skills</li> <li>Completes other project and support responsibilities as directed</li> </ul> Skills and Experience: <ul><li>Experience in supporting executives in a corporate environment</li></ul> <ul> <li>8+ years support Mac OS</li> <li>5+ years supporting iOS and iPadOS devices</li> <li>5+ years supporting audio/visual and video conferencing systems</li> <li>Solid understanding and practical experience in customer support operations and Help Desk operations</li> </ul> <ul> <li>Strong knowledge in hardware and networking</li> <li>Experience in supporting executives in a corporate environment</li> <li>Excellent interpersonal and customer service skills</li> <li>Excellent verbal and written communication skills</li> <li>Excellent analytical and troubleshooting skills</li> <li>Demonstrated proactive approaches to problem-solving</li> <li>Strong attention to detail</li> <li>Ability to provide excellent customer service even during stressful situations</li> <li>Ability to solve technical or operational problems and evaluate options based on relevant information, resources, experience, and knowledge</li> <li>Ability to thrive in a changing environment, and effectively and efficiently manage time across multiple projects and responsibilities</li> <li>Ability and willingness to manage projects across the organization and undertake additional responsibilities as needed</li> </ul> Hours: <ul> <li>Monday-Friday - 8:00AM-5:00PM In Charleston Office</li> <li>Expected occasional weekend and after-hours work</li> <li>On call - may require occasional travel</li> </ul> Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $63,600 - $118,000. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an <a href="https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf" target="_blank">Equal Opportunity/Affirmative Action employer</a>. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. <a href="https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&amp;ProductType=OnlineApplicant&amp;SubType=PG" target="_blank">Postings link</a> Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via <a href="#">email</a>. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available <a href="https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&amp;data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&amp;sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&amp;reserved=0" target="_blank">here</a>.

DXC Technology

Executive Support Specialist (On-Site in Charleston SC)

Who are we? AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion. AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global &amp; Market Expansion. Supporting those strategies are 18,000 colleagues at more than 150 operating locations and a global network of sales, service and support location in 30 countries around the world. At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner. We also are sensitive to the needs of our communities, and, as a company, support programs that help those communities meet their health, education and social needs. AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&amp;P 500. url: <a href="http://www.ametek.com" target="_blank">www.ametek.com</a> Position Summary The Customer Service Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction. Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries. Essential Duties &amp; Responsibilites <ul> <li>Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.</li> <li>Grow customer relationships with our key customers by customer visits with Sales, regular phone contact and check ins. </li> <li>Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.</li> <li>Maintain files for quotations, orders, contracts and documents for assigned customers.</li> <li>Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.</li> <li>Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.</li> <li>Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.</li> <li>Must have solid understanding of repair operations and associated work flow.</li> <li>Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.</li> <li>Build relationships and support outside Sales personnel to ensure awareness of and alignment with AMETEK repair center goals and customer needs.</li> <li>Ensure compliance to US Export Regulations.</li> <li>Review and negotiate contract Terms and Conditions for the Customer Service and Sales Team.</li> <li>Performs other related duties as assigned by different departments of the company.</li> <li>Assimilate technical knowledge of products and processes.</li> <li>Observes all safety and security procedures. </li> <li>Uses equipment and materials properly.</li> <li>Reports potentially unsafe conditions.</li> <li>Other duties as assigned.</li> </ul> Education <ul> <li>College Degree or comparable work experience ​​​​​​​Experience </li> <li>Minimum 5 years as a Customer Service Representative in the Aviation or manufacturing Industry. </li> <li>Experience the General Aviation Market is preferred</li> <li>Must understand the process flow for fabricated and purchased parts. </li> <li>Must thoroughly understand Engineering and Manufacturing Bills of Material and be capable of performing requirements analysis and reconciliation of both make and buy components.</li> <li> Strong computer skills are a must, to include Excel, Word, and PowerPoint <ul> <li>Excel – ability to create pivot tables, charts, v-lookups, formulas, advanced filters etc.</li> <li>PowerPoint – layout, charts, transitions/animations, general design and layout.</li> <li>Oracle experience strongly preferred; specifically, Quantum.</li> </ul> </li> <li>Must have strong analytical skills and be versatile as well as have healthy experience of collection and analysis of complex data, both narrative and statistical. </li> <li>Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill; and the demonstrated ability to be self-directed and effectively relate to all levels of the organization.</li> <li>Experience must include negotiation and bid and cost proposal experience. </li> </ul> Preferred <ul> <li>Prior contracts experience.</li> <li>Knowledge of ERP/MRP systems. Experience with Quantum. </li> </ul> Qualifications <ul> <li>Must read, write and speak English fluently. Strong attention to detail and focus on quality and accuracy.</li> <li>Ability to read and interpret documents such as Parts Manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. </li> <li>Should have ability to work alone and also within a team.</li> <li>Ability to multi-task and in a fast paced, changing environment. </li> <li>Ability to handle stress and demonstrate strong problem solving ability.</li> <li>The candidate should be self-motivated, a quick learner, and innovative.</li> <li>Preferred:</li> <li>Strong business judgment and ethical work habits.</li> <li>Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.</li> <li>Strong attention to detail and focus on quality and accuracy.</li> <li>Customer focused and results oriented. </li> <li>Looks for ways to continuously improve and promote quality.</li> <li>Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment.</li> <li>System knowledge such as Microsoft office and Quantum.</li> <li>Ability to work well under pressure, multi task and meet deadlines. </li> <li>Looking for a hands-on individual with the ability to see the big picture.</li> </ul> ​​​​​​​ Direct Reports <ul> <li>None</li> </ul> ​​​​​​​ Typical Working Conditions <ul> <li>Work will be conducted mostly indoors whether in an office type environment or in a “shop” type environment.</li> <li>Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been open to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.</li> <li>May require after hours, including weekends, availability to cover AOGs and customer schedules.</li> </ul> ​​​​​​​ Essential Physical Tasks <ul> <li>Must be performed with or without reasonable accommodation.</li> <li>The employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.</li> <li>The work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet.</li> </ul> ​​​​​​​Other <ul> <li>Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder</li> <li>Travel: 0%</li> <li>Relocation is not available for this position</li> </ul>

AMETEK

Customer Support Specialist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> We are seeking a highly skilled and experienced Senior Program Manager to join our team at Coinbase. As a Senior Program Manager, you will play a critical role in ensuring the highest level of customer service quality assurance across our organization. You will be responsible for developing and implementing strategies, processes, and tools to monitor and improve the quality of our customer service interactions. You’ll work to make sure that the delivery of quality metrics is timely and reliable, while working closely with business stakeholders across the organization to provide insights and improve performance. What You'll Be Doing (i.e., Job Duties) <ul> <li>Develop the strategy and roadmap for a robust Quality Assurance (QA) program aligned with Coinbase's overall business goals and objectives.</li> <li>Design and implement a scalable QA framework that encompasses all aspects of customer service operations, including processes, procedures, and performance metrics.</li> <li>Establish efficient QA processes and workflows to ensure timely and accurate assessment of customer interactions and adherence to quality standards.</li> <li>Identify and implement appropriate QA tools and technologies to streamline QA activities, automate processes, and enhance efficiency.</li> <li>Continuously analyze QA data and metrics to identify trends, patterns, and opportunities for process improvement and enhanced customer experience.</li> <li>Collaborate with cross-functional stakeholders, including Customer Experience, Operations, and Product teams, to align QA initiatives with business objectives and drive improvements.</li> <li>Generate and present comprehensive QA reports, metrics, and insights to senior leadership and stakeholders to drive data-informed decision-making.</li> <li>Lead change management efforts related to QA program implementation, including communication, training, and adoption planning.</li> <li>Foster a culture of quality and continuous improvement within the Customer Service organization, promoting accountability, ownership, and a customer-centric mindset.</li> </ul> What We Look For In You (ie. Job Requirements) <ul> <li>Minimum of 7+ years of experience in quality assurance, preferably in a customer service or contact center environment.</li> <li>Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.</li> <li>Strong knowledge and understanding of quality assurance principles, methodologies, and best practices.</li> <li>Proven experience in developing and implementing quality assurance programs and processes.</li> <li>Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement.</li> <li>Exceptional communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.</li> <li>Ability to drive change and continuous improvement initiatives to enhance the overall quality of customer service operations.</li> <li>Experience in conducting root cause analysis and implementing corrective actions to address quality issues.</li> <li>Ability to adapt to a fast-paced and dynamic environment, managing multiple priorities and deadlines.</li> <li>Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.</li> </ul> Nice to haves <ul> <li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud </li> <li>COPC or Six Sigma Certification</li> </ul> Job #: P57898 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $[Zone 3 Pay] to $[Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $144,500—$170,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Customer Service QA Program Manager

<h1>Provider Services - Support Specialist 115-1020 (part time)</h1> Tulsa, OK, USA Req #599 Thursday, August 29, 2024 JOB SUMMARY: Responsible for performing general clerical functions, departmental customer service and support. KEY RESPONSIBILITIES: <ul> <li>Provide clerical support to department including copies, filing, mailing or faxing as directed.</li> <li>Process all incoming departmental mail and documents.</li> <li>Responsible for file retention, relocation and shredding.</li> <li>Responsible for departmental document imaging, auditing and indexing of imaged files.</li> <li>Assist other departmental members as needed and phone back-up.</li> <li>Perform other duties as assigned. </li> </ul> QUALIFICATIONS: <ul> <li>Highly organized and attentive to detail.</li> <li>Proficient in Microsoft applications.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Must be able to prioritize duties and work independently with limited supervision and utilizes one's time effectively.</li> <li>Strong oral and written communication skills.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent. Associates degree preferred.</li> <li>At least 2 years working in an administrative function in a health care related field or a combination of work experience and medical related education to meet minimum of 2 years required.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Provider Services - Support Specialist 115-1020 (part time)

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.Ruby Car Customer Experience Resolution SpecialistThe impact you’ll make: In this dynamic role, you'll be the frontline hero for our valued customers, tackling a wide range of challenges and ensuring their experience with us is smooth and positive. From missing paperwork and issues with delivery, car maintenance concerns and recondition frustrations, you'll be the resolution expert, uncovering the root of the issue and crafting solutions that restore smiles and build trust. Additionally, you will build strong relationships with customers and vendors to ensure we, as RubyCar, provide exceptional customer experience and maximum satisfaction with our products and services. You will work closely with the sales, marketing, and product teams to ensure smooth onboarding, training, and support for our customer-facing programs.What you’ll do: Essential duties and responsibilities:<ul> <li>Investigate and resolve escalated customer issues: When things get challenging, you'll step in, actively listen to customer concerns, analyze information, and develop solutions to address their needs. Think creatively, collaborate with internal teams, and navigate complex situations with a calm and confident demeanor.</li> <li>Handle delivery issues. Ensure timely and accurate deliveries by tracking shipments, addressing delays, and communicating effectively with customers and delivery partners. Be the information hub, keeping everyone informed and resolving discrepancies with patience and resourcefulness.</li> <li>Address customer complaints: Empathize with frustrated customers, understand their concerns, and work tirelessly to find solutions that leave them satisfied. Be their voice within the company, advocate for their needs, and build positive relationships that turn complaints into compliments.</li> <li>Resolve missing paperwork issues: Track down missing documents, navigate internal systems, and work with relevant departments to ensure smooth processing and completion of transactions. Be the resolution expert, piecing together the missing pieces and keeping the customer journey on track.</li> <li>Manage car maintenance and reconditioning issues: Coordinate with service teams, address concerns about repair and reconditioning work, and ensure all vehicles meet our RubyCar standards. Be the customer's trusted advisor, explaining procedures, advocating for fair solutions, and building confidence in our services.</li> <li>Document and report issues: Maintain detailed records of interactions, resolutions, and escalations. Identify recurring issues and trends and collaborate with relevant teams to implement improvements that prevent future headaches.</li> </ul>What we’re looking for: Preferred education and experience:<ul> <li>High School Diploma or GED required. Associates or above is a plus – not required.</li> <li>2+ years of experience in customer service or related role. Previous experience working with customer escalations in a fast-paced environment is preferred.</li> </ul>Preferred knowledge, skills and abilities:<ul> <li>Excellent verbal and written communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and vendors</li> <li>Proven track record of delivering exceptional customer experiences and driving customer success.</li> <li>Strong problem-solving skills and the ability to think creatively to find solutions</li> <li>Experience using CRM tools such as Salesforce, HubSpot, or similar systems</li> <li>Highly proficient MS Office and related software applications.</li> <li>Strong analytical skills and experience with data analysis and reporting</li> <li>Experience with online digital sales tools, including but not limited to CRM systems, email marketing platforms, and customer success software</li> <li> Automotive/transactional experience with sales process</li> <li>Ability to empathize while remaining calm in escalated customer issues</li> </ul><ul> <li>Ability to handle complex customer issues while maintaining a positive attitude</li> <li>Ability to demonstrate strong initiative to exceed expectations.</li> </ul><ul><li>Regular and punctual attendance</li></ul>No supervisory dutiesBenefits:We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&amp;D, PTO, and 401K Savings Plan with company match of 6%.Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.#POSTAvis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.TulsaOklahomaUnited States of America

Avis Budget Group

Customer Experience Resolution Specialist - Ruby Car

Job Description: Job Description: We are seeking a highly skilled Middleware Engineer to join our team. The ideal candidate will possess a bachelor's degree in engineering with a minimum of ten years of relevant work experience. The candidate should demonstrate proficiency in middleware technologies such as WebSphere, Tomcat, JBoss, Apache, MicroFocus Cobol, Mainframe batch processes and IIS. Requirements: · Bachelor's degree in Engineering or a related field. · Minimum ten years of relevant experience. · AWS Cloud Practioner Certifications or equivalent experience · Proficiency in middleware technologies including WebSphere, Tomcat, JBoss, Apache, MicroFocus Cobol, Mainframe batch processes and IIS. · Hands-on experience with Windows and Linux server administration. · Proficient in AWS services, S3 buckets, EKS clusters, ECS clusters, containers, kubernetes, and terraform scripting. · Ability to work on weekends to cover 24/7/365 projects and go-lives. · Excellent communication and interpersonal skills. · Strong problem-solving abilities and a quick learner mindset. · Ability to do indepth analysis within the app\middleware products and Responsibilities: · Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as WebSphere, Tomcat, JBoss, and IIS. · Troubleshooting and resolving issues related to middleware technologies. · Monitoring application and infrastructure alerts and ServiceNow tickets on a 24x7 basis. · Collaborating with cross-functional teams to ensure seamless delivery. · Contributing to patching and updating the Middleware products as well as the physical servers to ensure they remain compliant with the latest security mandates. · Contributing to documentation and SOPs related to the best practices we follow. Position required to support ISB hosted applications and technologies. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an <a href="https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf" target="_blank">Equal Opportunity/Affirmative Action employer</a>. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. <a href="https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&amp;ProductType=OnlineApplicant&amp;SubType=PG" target="_blank">Postings link</a> Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via <a href="#">email</a>. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available <a href="https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&amp;data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&amp;sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&amp;reserved=0" target="_blank">here</a>.

20 Customer Service Jobs in United States