field_remote_option

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

Family & Children's Services

Onboarding Ambassador - COPES

Affirm

Lead, Customer Advocacy

Job Description:The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an exceptional customer experience with every interaction. Excellent communication skills are essential as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the PSR team.Who you’re committed to being:<ul> <li>An outstanding communicator and effective doer. You are sincere, context-seeking and not driven by ego.</li> <li>A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.</li> <li>Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind.</li> <li>Adept at understanding and communicating complex ideas in simple terms.</li> <li>Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes.</li> <li>Punctual and responsible for your schedule, in coordination with the wider PSR team.</li> <li>Efficient at managing your time and moving between responsibilities.</li> <li>Committed to giving and receiving constructive feedback to teammates.</li> <li>A self-starter with the autonomy to assess the expected outcomes, gather context, and work independently to deliver results.</li> <li>Having fun. Yes, this is a responsibility.</li> </ul>What you’ll do:<ul> <li>Field and resolve customer inquiries via phone and email using strong interpersonal and communication skills.</li> <li>Troubleshoot and validate application or website issues while balancing established processes with flexibility for unique challenges.</li> <li>Escalate recurring themes or complex issues to Technical Support or management as needed.</li> <li>Provide feedback to managers and Voice of the Customer to improve the support experience.</li> <li>Collaborate with team members and other departments on projects and initiatives.</li> <li>Dedicate time to personal growth, participate in team initiatives, and engage in occasional meetings to align and collaborate.</li> <li>Contribute to a supportive team environment that values individuality and input.</li> </ul>Experience you’ll bring:<ul> <li>Outstanding ability to convey ideas clearly and effectively</li> <li>Experience working in a support or related role</li> <li>Higher-education preferred</li> <li>Familiarity with basic technological skills</li> </ul>Requirements:<ul><li>A minimum of 2 years of related or equivalent experience.</li></ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental RequirementsWork is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $38,700-$47,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote#LI-CK1

Pluralsight

Product Support Representative

<h2>What's the role?</h2> This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization. <h2>Who is Hilti?</h2> Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. <h2>What does the role involve?</h2> <ul> <li> Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support </li> <li> Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations </li> <li> Understand and present Hilti's Channel Strategy and New Product and Trade Strategy </li> <li> Responsible for sustaining and continuing knowledge of existing and new products and applications </li> <li> Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues• Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards </li> <li> Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy </li> <li> Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel </li> <li> Successful time management skills to provide quality service with 60 - 75 customer contacts per day </li> </ul> <blockquote> Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation. </blockquote> <h2>What do we offer?</h2> In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health &amp; wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate. <h2>What you need is:</h2> <ul> <li> High School diploma or GED required; Bachelor’s degree preferred </li> <li> Previous customer service and/or sales skills required </li> <li> Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred </li> <li> Be able to thrive both independently and in a team environment </li> <li> • Strong technical and customer relationship management skills required </li> <li> Ability to multitask, prioritize, and manage time effectively </li> <li> Excellent written, verbal, and presentation skills </li> <li> Drive to develop strong and sustainable customer relationships </li> <li> Mobility and desire to develop preferred </li> </ul> <h2>Why should you apply?</h2> We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family. Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

HILTI

Customer Service Representative

Overview This is a remote role that may be hired in several markets across the United States. The Business Architect, Planning and Support Consultant provides support for the strategic analysis, planning, and implementation of business process enhancements and improvements required to drive scale and meet Bank objectives. Works directly with leadership, team leaders. Internal business partners and stakeholders to project manage, implement business processes and initiatives along with resource and financial management that will enable the business unit to increase and enhance production, while satisfying financial, regulatory, and compliance reporting requirements. Responsibilities <ul> <li>Business Strategy - Supports current plans, processes, and requirements that identify factors negatively affecting the business unit. Aids in the delivery of strategies and solutions that address identified issues, coordinating business efforts to achieve success. Provides support in creating internal communications for the business.</li> <li>Project Management - Supports and Leads projects, serving as a resource to the business unit or organization. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Aids in the communication of performance results and expected behaviors.</li> <li>Reporting - Produces reports based on analysis, industry trends, and process capabilities. Identifies patterns, problems, and areas of improvement, and tracks effectiveness of implemented enhancements. Creates specifications, project plans, and other documentation in support of business initiatives.</li> <li>Data Analysis - Sources, compiles, and interprets data. Performs data analysis, effectively communicates and providing analysis output.</li> </ul> Qualifications Required: Bachelor's Degree and 6 years of experience in Project Planning, and Financial Services industry OR High School Diploma or GED and 10 years of experience in Project Planning, and Financial Services industry. Preferred: <ul> <li>Bachelor’s degree in Business Administration, Management, Information Systems, or a related field and/or a Master’s degree or MBA.</li> <li>Minimum of 6 years of experience in business architecture, strategy, or a related field, with a strong background in banking or financial services.</li> <li>Exceptional communication (verbal and written) and collaboration skills, with the ability to build consensus.</li> <li>Proven experience in leading and managing cross-functional teams, business transformation, and process optimization. </li> <li>In-depth knowledge of banking operations, financial products, and regulatory environments. </li> <li>Understanding of the economics underpinning the bank.</li> <li>Experienced in supporting strategic planning with an ability to link the strategy to the business and technology.</li> <li>Experience conducting feasibility &amp; situation analysis to support decisions.</li> <li>Experience with enterprise architecture frameworks (e.g. BIAN, BIZBOK, TOGAF) and business process modeling tools (e.g. BPMN). </li> <li>Strong understanding of digital transformation initiatives and technologies (e.g. AI, automation, cloud). </li> <li>Exceptional communication, problem-solving, and interpersonal skills. </li> <li> Ability to manage complex projects and competing priorities in a fast-paced, dynamic environment across diverse teams and stakeholders. </li> <li>Strong analytical and problem-solving skills, with the ability to translate complex data into actionable qualitative and quantitative business insights.</li> <li>A track record of building trust through performance, relationship-building, and stakeholder management.</li> <li>Knowledge of financial services regulations, compliance standards, and industry best practices.</li> </ul> Other Qualifications <ul> <li>Certification in Business Architecture or Enterprise Architecture (e.g. BIAN, BIZBOK, TOGAF). </li> <li>Experience with financial services technology (e.g. core banking systems, CRM, ERP). </li> <li>Familiarity with agile methodologies and project management tools, including JIRA. </li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in Phoenix, Arizona the base pay for this position is generally between $121,395 and $164,241. If hired in Raleigh, North Carolina, the base pay for this position is generally between $110,345 and $149,291. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

SVB Financial Group

Business Architect, Planning & Support Consultant - Strategy (remote)

Full Job Description: <a href="https://drive.google.com/file/d/1xw6ix7kdRZfdk81JMO4Vs2QsolHGPZI1/view" target="_blank">Targeted Support Coordinator</a> Salary Grade: Business Grade 07/ BG-07 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. Position Summary: Student and Family Support Services provides a data driven, multi-tiered system of support, utilizing prevention and intervention services for students, schools, and families to address the social, emotional, behavioral, health, and safety needs of all students. The Targeted Support Coordinator will provide leadership for a comprehensive student support infrastructure that includes direct counseling support, mental health related support for students, families and the school community, crisis response, learning supports, psychoeducational, attendance support, and social emotional learning. The Coordinator will provide direct assistance for students, families, and school communities to overcome barriers to engaged learning. Minimum Qualifications: Education: • Master’s degree and license (or license eligible e.g., under supervision, etc.) as a: licensed professional counselor in the State of Oklahoma, licensed clinical social worker in the state of Oklahoma, or bachelor's degree in social work and actively pursuing a master's degree in social work. Experience: • Two (2) years of experience as a licensed counselor or social worker Specialized Knowledge, Licenses, etc.: • Proficient in Microsoft Office Suite and Google Office Suite • Bilingual in Spanish is a plus About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

86 Customer Service Jobs in United States