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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must reside within the state of California. This is a remote role. Position Purpose: Performs care management duties to assess, plan and coordinate aspects of medical and supporting services across the continuum of care for post-discharge members, promoting quality and cost effective care. Completes medication review for pre-admission and post-discharge reconciliation. Works with the care management and coordination teams to identify transition support services.<ul> <li>Evaluates the needs of the member by completing post discharge assessments for members transitioning from healthcare facilities</li> <li>Evaluates medication and performs reconciliation between pre-admit and post-discharge medications</li> <li>Develops a care/service plan and collaborates with discharge planners, providers, specialists, and interdisciplinary teams to support member transition and discharge needs</li> <li>Assesses member current health status, resource needs, services, and treatment plans and provides appropriate interventions</li> <li>Facilitates the transition into active care management based on member needs</li> <li>Provides or facilitates education and resource materials to members, authorized caregivers, and providers to promote wellness activities to improve member overall quality of care</li> <li>Facilitates services between Primary Care Physician (PCP), specialists, medical providers, and non-medical resources as necessary to meet the medical and socio economic needs of members</li> <li>May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources</li> <li>Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulations</li> <li>Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Other duties or responsibilities as assigned by people leader to meet business needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a Master's degree in Behavioral Health or Social Work or a Degree from an Accredited School of Nursing and 2 – 4 years of related experience. License/Certification: <ul><li>LISW, LCSW, LMSW, LMFT, LMHC, LPC, or RN required</li></ul>Pay Range: $26.50 - $47.59 per hourCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Care Manager Transition of Care (State)

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Division Director of Implant Support (DDIS) for Aspen Dental. Initially focused on implants and ultimately expanding to a focus on ortho, specialty, dentures, crown and bridge, restorative, digital workflow, etc. the DDIS acts as a subject matter expert with category product support. The DDIS also: Acts as a business partner to owners as we expand category lines and services, Educates office team members on the benefits of various products and services as outlined in the treatment plans, and Acts as a bridge between TAG, owners, and supplier partners to help drive solutions and services to patients.Responsibilities<ul> <li>Creates annual business category strategic execution plans based on overall company annual strategic direction. Engages and enrolls field leadership through communication, education and continuous follow up.</li> <li>Develops and executes on division growth plans (quarterly and annually) to support business category opportunities and forecast expectations.</li> <li>Analyzes division customer trends and plans and executes on activities to achieve sales goals. Partners with owners, office staff, and division leaders to achieve desired results.</li> <li>Informs business category strategic direction and marketing plans by providing feedback on product effectiveness, opportunities, and patient needs and reactions.</li> <li>Communicates any business category product issues, loss or potential loss of key patients, or competitive sales strategies that negatively or positively affect division growth plans.</li> <li>Studies and stays informed on business category products, technologies, clinical studies, competitive activity, and other general information of interest to Aspen or our patients. Applies this knowledge to strategies and tactics to generate business line growth.</li> <li>Regularly educates owners, office staff, and division leaders on business category products, innovation, and sales opportunities to drive full engagement to achieve desired results.</li> <li>Monitors business category performance, rewards high performing teams and creates improvement plans for teams with opportunity. Executes on centrally planned division contests and incentives.</li> <li>Continuously fosters relationships with business category suppliers, remaining up-to-date on product features, benefits, and opportunities.</li> <li>Advises owners on business category opportunities and applications related to patient treatment plans. Identifies growth drivers and consults office staff on how to identify and capitalize on opportunities.</li> <li>Coaches and develops field leadership and office staff to improve performance and capability, partners with Regional Managers to resolve performance issues, provides positive feedback, coaches Regional Managers to take corrective action when needed.</li> </ul>Minimum Education and Experience<ul> <li>Bachelor’s degree preferred.</li> <li>5+ years of industry experience – e.g., dental supply sales, orthodontics, lab, implants.</li> <li>Demonstrated ability to manage multiple projects, product lines, or areas of a business, resulting in financial growth.</li> <li>Excellent communication skills – written and verbal.</li> <li>Strong business acumen, data insights, and sales planning experiences.</li> <li>Ability to travel within assigned division 80%.</li> </ul>This role will cover South Florida (Tampa - Melbourne, then south), we are seeking someone who lives in this geography. <ul> <li>Annual pay range: $75,000 - $80,000, plus opportunity for a quarterly bonus incentives.</li> <li>A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.</li> <li>If you are an applicant residing in California, please view our privacy policy here: <a href="https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees" target="_blank">https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees</a> </li> </ul><a href="https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees" target="_blank">View CA Privacy Policy</a>

Aspen Dental Management Inc.

Division Director of Implant Support

$2,000 yearly Crisis Program Premium $19/hr starting payrate! Complete benefit package with 33 paid days off 1st year! The Peer Recovery Support Specialist (PRSS) provides peer support services, based on an individualized, recovery-focused service philosophy that allows individuals the opportunity to learn to manage their own recovery and advocacy process. The PRSS will work to enhance the development of natural supports, coping skills and other skills necessary to function as independently as possible in the community, including, but not limited to assisting re-entry into the community after incarceration, a hospitalization or other institutional setting. The PRSS serves as an advocate and provides information and peer support for consumers in emergency, outpatient or inpatient settings. The PRSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. Must possess the skills to maintain a high level of professionalism, ethics and interactions with all ODMHSAS stakeholders. Requirements <ul> <li>Personal experience in active recovery of mental illness and/or substance use.</li> <li>High School diploma or equivalent required [Bachelor’s degree preferred]</li> <li>Specialized experience as a recipient of mental health services for severe mental illness and experience as a paid or volunteer staff working with adults with severe mental illness.</li> <li>Ability to work with the public, ability to maintain an effective working relationship with agency employees.</li> <li>Ability to maintain a professional manner and maintain confidentiality at all times.</li> <li>Must possess a Driver's License and use personal automobile to travel to locations other than primary office. [Mileage reimbursement provided]</li> <li>Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations is preferred.</li> <li>Ability to document activities, write reports, business correspondence and procedure manual.</li> <li>Ability to effectively present information and respond to questions from colleagues, clients, customers and the general public.</li> <li>Ability to effectively communicate and interact with colleagues, clients, client’s families, public and third party payer personnel. </li> </ul> CCBHC Model of Care Family &amp; Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care, a Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges. Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to: <ol> <li>Increased access to care and crisis services</li> <li>Expanded traditional community mental health and substance use services.</li> <li>Added Care Coordination and physical health screening for mental health clients</li> <li>Greater access to Social Services for clients’ economic and social needs</li> <li>Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.</li> </ol> DRUG FREE WORK PLACE This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family &amp; Children’s Services Drug Free Workplace Policy.

Family & Children's Services

Recovery Support Specialist

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The primary responsibility of the Client Support Manager is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Lumen customers. The Client Support Manager is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Client Support Managers service and skills make a positive contribution to the strength of Lumen’s relationship within our accounts. <h2>The Main Responsibilities</h2> Complete service orders in a legible, accurate and timely manner. <ul> <li>Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver Lumen’s Spirit of Service.</li> <li>Partner with Sales, Service and Support personnel to strategically support accounts.</li> <li>Make accurate and timely decisions based on customer needs and business requirements.</li> <li>Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.</li> <li>Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.</li> <li>Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen’s products meet their goals.</li> <li>Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service.</li> </ul> <h2>What We Look For in a Candidate</h2> <ul><li>5-7 years experience in a Telecommunications customer-facing environment supporting Enterprise Customers. </li></ul> <ul> <li>Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle.</li> <li>An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf.</li> <li>Drive balanced communication with tact and diplomacy, while juggling competing customer &amp; company priorities.</li> <li>Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.</li> <li>Strong understanding of IP Products and Services.</li> <li>Experience in teaming effectively with others across different disciplines, functions and organizations.</li> <li>Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image.</li> <li>Ability to multi task and meet multiple timelines.</li> <li>The ability to travel to customer sites.</li> <li>Working knowledge of the applicable tools &amp; techniques of customer support within telecommunications.</li> <li>Working knowledge of MS Office suite.</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $59,378.00 - $79,160.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $62,339.00 - $83,118.00 in these states: CO HI MI MN NC NH NV OR RI $65,310.00 - $87,077.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337156 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/08/2025

CenturyLink

Client Support Manager II

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit <a href="http://www.classy.org/" target="_blank">www.classy.org</a>. The Senior Enterprise Customer Success Manager (CSM) is a strategic partner to Classy’s largest and most impactful nonprofit clients. This role focuses on account management, relationship management, and project management to drive client success and maximize their impact. The Senior Enterprise CSM will play a critical role in ensuring clients achieve their fundraising goals by leveraging Classy and GoFundMe platforms effectively. Key success metrics include GDVR, year-over-year growth, and retention. This role requires expertise in strategic fundraising, multi-threaded account engagement, and ensuring organizations achieve key lifecycle milestones on the Classy and GoFundMe platforms. Account Management: <ul> <li>Manages high-value accounts and is the primary point of contact, ensuring their long-term success and satisfaction.</li> <li>Drive logo retention within your book of business</li> <li>Ensure customer value realization milestones are met throughout the customer journey</li> <li>Drives adoption of Classy and GoFundMe platform features, maximizing donation realization and year-over-year revenue growth.</li> <li>Owns discovery &amp; strategic discussions to identify opportunities to expand usage of the platform, minimize risk and proactively retain GDV on the platform. Work closely with your Account Executive on strategies for execution.</li> <li>Develop and execute customized account plans to meet client goals, leveraging deep knowledge of the nonprofit fundraising landscape.</li> <li>Responsible for finding potential risks (including competitive intelligence) and overcoming objections by value selling current usage of the platform with a broad range of individuals within organizations including discovery calls, overcoming objections and value-based product demonstrations to retain GDV.</li> </ul> Relationship Management: <ul> <li>Build and maintain strong multi-threaded relationships with key stakeholders across nonprofit clients, including executive leadership and fundraising teams.</li> <li>Serve as a trusted advisor, offering strategic insights and recommendations to help clients achieve their fundraising objectives to maintain strong customer sentiment so that they are referencable clients.</li> <li>Facilitate regular check-ins, business reviews, and executive-level engagements to assess progress and align on future goals. </li> <li>Ability to engage top-level leadership to help drive sentiment, adoption, growth and in rare cases escalation. </li> </ul> Project Management: <ul> <li>Lead clients through onboarding, platform optimization, and ongoing project milestones, ensuring timely delivery of outcomes.</li> <li>Collaborate with internal teams (Professional Services, Support, Product, and Engineering) to address client needs and drive the resolution of complex issues.</li> <li>Monitor client progress against lifecycle milestones and proactively address risks to ensure retention and success.</li> </ul> Strategic Fundraising Support: <ul> <li>Provide guidance on best practices for online fundraising strategies, campaign management, and donor engagement.</li> <li>Analyze client fundraising performance and recommend data-driven optimizations to drive growth and maximize impact.</li> <li>Enable clients to leverage Classy and GoFundMe platforms for innovative fundraising initiatives, ensuring alignment with their mission and goals.</li> <li>Thinking outside the box and proactively anticipating customer needs about the product, digital fundraising, or risks.</li> </ul> You… <ul> <li>5+ years of experience working in customer success, account management, or a similar customer-facing role</li> <li>Driven, self-motivated, enthusiastic, and with a “can-do” attitude </li> <li>Strong relationship-building capabilities</li> <li>Excellent communication (verbal/written) and interpersonal skills</li> <li>Confidence and calm when navigating hard customer conversations</li> <li>Proactive, results-driven mindset with a bias for speed and action</li> <li>Professional executive presence</li> <li>The ability to listen, empathize and ask clarifying questions to identify customer needs and translate them into solutions</li> <li>Skilled at partnering cross-functionally to solve technical issues and identifying when issues need to be escalated</li> <li>Proficient at assessing customer risks and developing mitigation strategies</li> </ul> Why you’ll love it here... <ul> <li> Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.</li> <li> Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.</li> <li> Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.</li> <li> Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.</li> <li> Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.</li> <li> Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.</li> <li> Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.</li> <li> Community Engagement: Make a difference through our volunteering and Gives Back programs.</li> </ul> We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual OTE for this full-time position is $86,500 - $129,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="#">accommodationrequests@gofundme.com</a> Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers. Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with <a href="https://www.gofundme.org/" target="_blank">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2024/08/GoFundMe.org-FY24-Annual-Report.pdf" target="_blank">FY ‘24 annual report</a>. Our<a href="https://www.gofundme.com/c/gofundme-2024-year-in-help" target="_blank"> annual “Year in Help” report </a>reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank">Newsroom</a>.

Classy

Senior Enterprise Customer Success Manager

<h2>What's the role?</h2> This role is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization. <h2>Who is Hilti?</h2> Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. <h2>What does the role involve?</h2> <ul> <li> Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support </li> <li> Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations </li> <li> Understand and present Hilti's Channel Strategy and New Product and Trade Strategy </li> <li> Responsible for sustaining and continuing knowledge of existing and new products and applications </li> <li> Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues• Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards </li> <li> Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy </li> <li> Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel </li> <li> Successful time management skills to provide quality service with 60 - 75 customer contacts per day </li> </ul> <blockquote> Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation. </blockquote> <h2>What do we offer?</h2> In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health &amp; wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate. <h2>What you need is:</h2> <ul> <li> High School diploma or GED required; Bachelor’s degree preferred </li> <li> Previous customer service and/or sales skills required </li> <li> Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred </li> <li> Be able to thrive both independently and in a team environment </li> <li> • Strong technical and customer relationship management skills required </li> <li> Ability to multitask, prioritize, and manage time effectively </li> <li> Excellent written, verbal, and presentation skills </li> <li> Drive to develop strong and sustainable customer relationships </li> <li> Mobility and desire to develop preferred </li> </ul> <h2>Why should you apply?</h2> We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family. Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

HILTI

Customer Service Representative

<h2>DESCRIPTION</h2> The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product’s vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, irrespective of the language the CSA is speaking. Our team is looking for a talented Machine Learning Data Associate (MLDA)- Specialist German to drive German-to-English and English-to-German machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text-based channels, review and assess the quality of the machine translations in each direction, and inform on the highest priority machine translation improvement opportunities that will enhance the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally. A successful candidate is a native German speaker who also speaks English fluently, is extremely detail-oriented, an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has a strong eye for opportunities. You should be customer-obsessed and not afraid to analyze thousands of interactions. You are willing to experiment, fail fast, learn, and iterate to improve. Furthermore, you understand and account for the implications of your work on front line operations. Key job responsibilities - Native-level translation and localization skills in German - Proficiency in testing and content reading in German, with the ability to document outcomes in English for stakeholders - Utilization of German skills to support internal and external customers and related products - Competence in navigating various internal tools to understand the customer journey - Strong attention to detail and commitment to quality - Adaptability to work in a dynamic environment and willingness to change priorities on short notice - Must be fluent in German and English A day in the life Key daily activities include but are not limited to: - Localization/Translation - Testing various workstreams - Contact Reading in native language while documenting findings in English - Stakeholder management Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to: - Automate customer service processes - Enhance the end-to-end customer experience <h2>BASIC QUALIFICATIONS</h2> - Fluency in German and English (verbal and written communication) - 1+ years business experience in localization and translation - Strong attention to details - Exceptional communicational skills - Customer service experience - Experience working in complex and frequently-changing environments - Ability to interpret customer need and being able to frame that as clear requirements. <h2>PREFERRED QUALIFICATIONS</h2> - Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting - Bachelor's Degree - Practical knowledge of data processing needs and trade-offs - Experience working with machine learning, Artificial intelligence, natural language understanding data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Bilingual Machine Learning Data Associate - German (Remote), Customer Engagement Technology

Tulsa City County Library

Bilingual Customer Service Assistant

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world. Sitting on the Customer Advocacy team within Global Brand &amp; Corporate Marketing, the Customer Marketing Manager, Storytelling will own the customer story program at Blackbaud, working with stakeholders across marketing, customer success, and sales to ensure that we are effectively telling the powerful stories of our customers’ success through a robust and continually managed library of success stories. What you will do: <ul><li>Manage the full customer story program, including content creation, management, and performance tracking of written and video customer story content </li></ul> <ul><li>Interview customers and write and edit customer stories across diverse use cases, organization types, regions, and products. </li></ul> <ul><li>Oversee the creation of customer story videos. This includes leveraging video recording platforms to capture and produce customer testimonials and working with external video production partners to create on-site customer story videos, which will require occasional travel a few times a year to capture footage. </li></ul> <ul><li>Identify and track potential customer storytelling candidates, entrepreneurially following up on “leads” that emerge organically across the business as well as taking a systematic approach to mining our existing story nomination processes for strategic storytelling opportunities. </li></ul> <ul><li>Coordinate approval, documentation, and timely updates of customer logos to maintain brand consistency and support marketing and sales needs. </li></ul> <ul><li>Work with the Public Relations team to help identify customers for potential media opportunities </li></ul> <ul><li>Manage regular audits of our customer story library to ensure accuracy and relevancy. </li></ul> <ul><li>Analyze data to understand how customer stories are being used in order to drive continual improvement across these resources. </li></ul> <ul><li>Support additional customer marketing efforts as assigned. </li></ul> What you will bring: <ul><li>3+ years of aligned experience in a marketing, communications, or customer advocacy role where targeted story content was a part of your primary responsibilities </li></ul> <ul><li>Demonstratable success managing customer relationships and driving stories from inception to conclusion including monitoring story utilization and effectiveness </li></ul> <ul><li>Experience contributing to customer story strategy with internal stakeholders throughout the Marketing, Customer Success, and Sales Teams </li></ul> <ul><li>Excellent communication skills, both verbal and written, with the ability to identify and articulate compelling customer outcomes that align with Blackbaud’s value propositions </li></ul> <ul><li>Experience highlighting customers across a variety of internal and external channels, including company meetings, the website, social media, sales presentations, etc </li></ul> <ul><li>Strong passion and skills in writing and copyediting as well as the ability to advise others on best practice </li></ul> <ul><li>Proven time management and organizational abilities, with experience managing multiple projects and priorities simultaneously, ensuring timely follow-ups with customers and with internal stakeholders </li></ul> <ul><li>Experience with Asana a plus but not required; enthusiastic embrace required </li></ul> Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

157 Customer Service Jobs