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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Interested in joining the Prime Finance team? We are part of the Institutional group that is building a full-service prime brokerage platform with everything that institutions need to execute trades and custody assets at scale. Our team provides comprehensive financing solutions for businesses to deploy institutional trading strategies and enable capital efficiency, including lending, margin and shorting capabilities. We are an experienced group of individuals with many decades of combined experience at top banks and asset managers, and firmly believe that institutional financing services backed by thoughtful risk management programs will usher in new waves of capital and fuel the next crypto expansion. You can be part of this motivated team with a proven track record of delivering innovative and bespoke prime brokerage services to some of the world's leading institutional investors. What you’ll be doing: <ul> <li>Institutional relationship management with strong client service orientation</li> <li>Manage a book of Coinbase Institutional’s highest-priority clients as day-to-day relationship owner </li> <li>Ensure accounts for hedge funds and the institutional financing business are onboarded smoothly</li> <li>Provide a seamless customer experience by partnering with legal, compliance, operations, trading and other cross-functional teams on client issues</li> <li>Understand client needs and help develop product / technology to support</li> <li>Leverage subject matter expertise to help pitch institutional financing products with sales </li> <li>Identify opportunities to match clients with broader institutional product offerings</li> <li>Build and maintain strong relationships with new and existing Coinbase institutional clients</li> </ul> What we look for in you: <ul> <li>3+ years of relevant experience as a relationship or account manager for institutional clients</li> <li>In-depth knowledge of global financial markets, prime brokerage, margin, lending, derivatives, trading platforms, custody, and/or crypto</li> <li>Fantastic communication skills in order to operate seamlessly with clients and partner teams</li> <li>Strong sense of ownership and urgency</li> </ul> Nice to haves: <ul> <li>Experience in data science and programming (Python, SQL, etc.)</li> <li>CFA, CAIA, or other relevant industry designations</li> </ul> Job ID: P62679 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $130,050—$153,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Prime Finance Client Relationship Manager

Location: United States; Warwick, RI. Virtual Role with In-Person Training. New Hires must live within a commutable distance of our Warwick location. Key Responsibilities: At all times enhance and strengthen relationships between the customer and MetLife. Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills. <ul> <li>Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li> <li>Servicing customers who possess a MetLife policy by responding to requests via telephone.</li> <li>Research and respond to requests and discuss options regarding various aspects of the policy and procedures.</li> <li>Assist with site access and refer requests for other policy modifications to appropriate areas</li> </ul> Essential Business Experience and Technical Skills: Required: <ul> <li>New hires should live in a commutable distance from the site the role is posted in.</li> <li>High school diploma or GED equivalent.</li> <li>Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).</li> <li>Must be available for the full duration of in office training from January 6th, 2025, to February 26th, 2025.</li> <li>Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.</li> <li>Experience accessing and navigating up to 10 electronic systems to provide complete response.</li> <li>Must possess a professional and engaging phone voice and demonstrate a true desire to help people.</li> </ul> Preferred: <ul> <li>Previous Call Center experience preferred.</li> <li>Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.</li> <li>Possess excellent oral &amp; written communication skills along with a professional and engaging phone voice and superior telephone etiquette. </li> <li>Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of MetLife</li> <li>Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.</li> <li>Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation.</li> <li>Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.</li> </ul>

MetLife

Customer Care Advocate

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit <a href="https://www.classy.org" target="_blank">www.classy.org</a>. The Customer Experience Project Manager plays a key role in accelerating product adoption for Emerging and Commercial nonprofit customers, helping drive their success. In this role, you will connect with high-priority first-year customers in the Emerging book to drive campaign activation to meet Customer Value Realization (CVR) goals. You will craft strategic content that fuels product adoption, directly impacting donation volume realization, growth, and retention across the customer lifecycle. The Job… <ul> <li>Drive CVR for Emerging customers utilizing high-touch and intervention tactics <ul> <li>Intervene with top-priority campaigns by hosting calls with customers and driving campaign activation</li> <li>Strategize high-touch intervention tactics to better support CVR for first-year customers </li> <li>Partner with Lifecycle and Content Design to influence scaled strategies needed for CVR success</li> <li>Audit future campaigns and recommend new strategies based on learnings to scale CVR tactics</li> </ul> </li> <li>Develop strategic content aligned with customer lifecycle stages to maximize CVR and product adoption <ul> <li>Drive customer growth and revenue from product adoption by owning responsibility for Emerging and Commercial customer adoption goals</li> <li>Prioritize content for Classy’s most impactful, product features proven to accelerate growth</li> <li>Reduce content gaps in marketing material that will promote CVR beyond campaign launch</li> <li>Deliver dynamic training sessions with compelling public speaking skills that clearly communicate product value and feature benefits </li> <li>Partner with internal stakeholders to boost customer engagement with resources, building confidence both internally and externally in the success of scaled strategies </li> <li>Evolve the scaled customer journey to determine when customers should engage with specific Coaching resources </li> <li>Collaborate with the CX Project Coordinator to transform specialized training sessions into evergreen sessions as needed</li> </ul> </li> <li>Operate as a critical link between Product Marketing and customer activations via the cross-functional Adoption Center of Excellence <ul> <li>Collaborate on establishing customer goals to drive a unified product adoption strategy </li> <li>Collaborate with Product Marketing early in the product lifecycle to shape messaging and influence launch strategies and adoption goals </li> <li>Craft strategic project plans that implement scalable tactics, identify and address common blockers, and ensure alignment across the CX organization</li> </ul> </li> <li>Influence Academy strategy within product hubs and support in creating scaled content <ul> <li>Convert complex live training tutorials into digestible, scaled training packages in Academy to simplify the customers’ campaign launch process </li> <li>Ensure frictionless access to resources to promote scalable customer behaviors</li> <li>Partner with Content Design to reduce gaps in Academy’s resource library </li> <li>Design simplified training materials that address nonprofit customer needs</li> <li>Leverage various methods for content delivery, including Academy courses, live workshops, one-pagers, and interactive worksheets</li> <li>Lead ownership of the giving season Academy hub to ensure customers have access to the most impactful resources</li> </ul> </li> </ul> You… <ul> <li>Exceptional communicator with the ability to simplify complex concepts </li> <li>Strong analytical and strategic skills to drive customer success and business growth </li> <li>Confident public speaker and engaging storyteller </li> <li>A relationship builder who can influence customers and internal teams cross-functionally </li> <li>Proactive and adaptable, continuously improving programs </li> <li>Highly organized with excellent attention to detail </li> <li>Skilled in designing presentation decks </li> <li>Effective at managing time and juggling multiple projects </li> <li>Seeks feedback for ongoing professional growth </li> <li>Passionate about teaching and enabling customer success at scale </li> <li>Problem-solver who thrives on challenges and takes initiative</li> </ul> Why you’ll love it here: <ul> <li> Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.</li> <li> Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.</li> <li> Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.</li> <li> Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.</li> <li> Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.</li> <li> Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.</li> <li> Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.</li> <li> Community Engagement: Make a difference through our volunteering and Gives Back programs.</li> </ul> We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $61,000 - $91,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="#">accommodationrequests@gofundme.com</a> Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers. Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with <a href="https://www.gofundme.org/" target="_blank">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2024/08/GoFundMe.org-FY24-Annual-Report.pdf" target="_blank">FY ‘24 annual report</a>. Our<a href="https://www.gofundme.com/c/gofundme-2024-year-in-help" target="_blank"> annual “Year in Help” report </a>reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank">Newsroom</a>.

Classy

Project Manager, Customer Experience

Job Description: We are looking for a strategic, data-oriented, results-driven Customer Success Manager (CSM) to engage and retain some of Pluralsight’s largest LATAM based customers and achieve their desired business outcomes. This role requires fluency in Spanish, a consultative approach with a strong focus on value, and a proven track record of collaborating with large-scale customers to develop their strategies and showcase Pluralsight’s impact on their success. A successful CSM builds memorable client relationships and shows ability to achieve trusted adviser status in the customers’ minds. They work closely with account executives to drive renewals and expansion opportunities to achieve outstanding gross and net retention targets. Who you’re committed to being: <ul> <li>You are dedicated to deeply engaging with our customers, ensuring they derive maximum value from our platform to meet their business objectives.</li> <li>You build and champion long-lasting relationships, establishing yourself as a trusted adviser who understands and anticipates customer needs.</li> <li>Your are committed to delivering an outstanding customer experience and achieving business outcomes, which drives your success!</li> </ul> What you’ll do: <ul> <li>Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.</li> <li>Take full accountability for your accounts in all aspects from onboarding to renewal.</li> <li>Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.</li> <li>Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.</li> <li>Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.</li> <li>Inspire change within customers to drive adoption of standard methodologies and successful implementations.</li> <li>Predict and forecast risk, renewal and expansion within customer portfolio.</li> </ul> Experience you’ll bring: <ul> <li>Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)</li> <li>Experience supporting global enterprise customers on both SaaS and OnPremises solutions</li> <li>Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments</li> <li>An understanding of the software engineering development life cycle and workflows</li> <li>Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions</li> </ul> Requirements: <ul> <li>Ability to travel 25-50%.</li> <li>Fluent Spanish &amp; English speaker - both written and verbal.</li> <li>Experience with Gainsight and Salesforce.com preferred.</li> <li>Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.</li> </ul> Why you’ll love working here: <ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul> About us: We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation. Physical and Mental Requirements: Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow. EEOC Statement: Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation. For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>. The annual base salary + variable for this role is $108,000- $120,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses. Applications will be accepted on an ongoing basis. #LI-LDB

Pluralsight

Customer Success Manager - LATAM

Job Description:The Vice President of Global Support owns an integral part of Pluralsight’s customer experience and has direct responsibility for the global Support organization. You will oversee the strategy, operations and continuous improvement of our Support function, working closely with cross-functional teams to align the Support initiatives with Pluralsight objectives. And you will ensure our B2C and B2B customers receive world-class support, enhance customer satisfaction and help improve retention. This role reports to the EVP, Success and Services. <h2>Who you're committed to being: </h2><ul> <li>An customer-centric data-driven leader committed to improving the Support function for a global organization with demonstrated abilities in working cross functionally to transform processes and fundamentally improve customer and business metrics</li> <li>A strategic thinker and operational guru, capable of understanding customer needs, developing strategies and executing solutions to address a variety of customer journeys. You embrace new technologies and methods, testing and experimenting is part of your playbook.</li> <li>Skilled in supporting customers of all sizes, including B2C, and B2B from SMB and Enterprise.</li> <li>You are committed to data-driven decision making and are familiar with Support KPIs and measurement methods related to customer satisfaction, customer experience and team productivity. Further, you are comfortable building and maintaining capacity plans, forecasts and budgets for a complex organization.</li> <li>A calm and pragmatic senior leader well versed in successfully managing customer escalations.</li> <li>A leader who understands customer urgency and quickly implements action plans, easily identifying when special measures are needed</li> <li>A natural collaborator, you partner with cross-functional teams and leaders to help achieve business goals.</li> <li>An outstanding communicator, you are authentic and inspire your teams to strive for excellence.</li> <li>You are an empathetic leader who puts people first. You coach and mentor, provide vision, leadership and guidance to your direct reports and the greater Global Support team at all levels.</li> </ul><h2>What you’ll do:</h2><ul> <li>Develop a multi-year strategy, execution roadmap, priorities and investment plan to deliver proactive support vision, deflection and scale/productivity</li> <li>Define and manage all operational metrics for the organization from high-level KPIs to individual goals at all levels of the organization</li> <li>Implement best practices, continuous improvement, and innovative technologies to optimize support processes, improve service levels, increase customer satisfaction, reduce resolution times, and lower overall operating costs</li> <li>Drive the adoption of self-service tools and resources, empowering customers to resolve issues independently while ensuring high customer satisfaction</li> <li>Refine issue management processes and oversee the resolution of escalated customer issues, ensuring high-touch support for high-value customers</li> <li>Develop and maintain strong relationships with key customers. This includes escalation handling and customer interaction.</li> <li>Manage budget and drive capacity/headcount planning as well as identify needs and strategic investments required to improve service levels and customer experience.</li> <li>Collaborate effectively with other Pluralsight teams, particularly product and engineering, to identify and mitigate customer experience issues. </li> </ul><h2>Experience you’ll bring:</h2><ul> <li>Your years of experience as a Support leader of global teams across the full spectrum of business segments have prepared you for this role. You care deeply about efficiently aligning customer experience with business objectives.</li> <li>Proven track record of leading global support teams for both B2C and B2B customers, including managing and expanding the use of offshore capabilities.</li> <li>Strong understanding of SaaS, customer success strategies and the unique challenges of supporting a global customer base.</li> <li>Demonstrated experience in setting, executing and then evolving a complex customer support strategic plan.</li> <li>Strong knowledge of budgeting, capacity planning and forecasting for a global support function.</li> <li>Data-driven mindset with the ability to leverage analytics to drive decisions and improve processes.</li> <li>Strong problem solving skills, with the ability to think strategically and execute tactically.</li> <li>Exceptional leadership skills, a strong capability for collaboration and the confidence to navigate all levels of the organization.</li> <li>Excellent customer management skills, with particular focus on escalated situations and interactions with customer senior leaders.</li> </ul><h2>Requirements:</h2><ul> <li>10+ years of experience in customer support, with 5+ years in a support leadership role leading 30+ person organizations in a high-growth SaaS environment.</li> <li>Experience managing global teams, across multiple cultures and languages</li> <li>Experience with support technologies, preferably Zendesk, and direct experience with various AI and automation tools.</li> </ul><h2>Travel Requirements:</h2>While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.<h2>Why you’ll love working here:</h2><ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul><h2>About us:</h2>We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.<h2>Physical and Mental Requirements:</h2>Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.<h2>EEOC Statement</h2>Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $186,300 - $230,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote#LI-EM1

VP of Global Support

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Go to Hillcrest HealthCare System Careers</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/UticaPark" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Utica Park Clinic

Generous Package + Supportive Team: Cardiothoracic Inpatient/Outpatient Opportunity at OHI

Job Description:As the Director of Commercial Customer Success, you will own developing and driving overall customer success strategy and renewal ARR across thousands of customers. You will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. In this role, you'll be responsible for guiding and coaching Customer Success Managers on success planning, adoption strategies, and customer critical issues. You'll also work with peer sales directors, global CSM directors and VPs to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets. Who you’re committed to being: <ul> <li>Empower and encourage your teams to drive towards targets while also focusing our customers</li> <li>Drive and develop new initiatives and other key programs as required to evolve our Customer Success strategy. Particularly focused on a balance of human lead and digitally lead engagements.</li> <li>Ensure alignment of strategy/approach between Sales and Customer Success</li> </ul> What you’ll do: <ul> <li>Meet and exceed Net Retention and Gross Retention goals</li> <li>Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback</li> <li>Monitor and measure customer health and proactively mitigating risk</li> <li>Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention</li> </ul> Experience you’ll bring: <ul> <li>Experience in customer facing roles, preferably in the SaaS industry</li> <li>Experience leading multiple teams who own the renewal transaction</li> <li>Product lead growth of Digital Touch/Scale Experience</li> <li>Direct experience negotiating renewals and driving ARR</li> <li>Experience in working with and implementing enterprise customer success and sales processes and methodologies</li> <li>Travel up to 30% required</li> <li>Experience with the office of the CIO/CTO</li> <li>Deep understanding of change management</li> <li>Experience with Gainsight and Anaplan</li> </ul> Requirements: <ul> <li>Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree.</li> <li>2 years minimum experience in a leadership role</li> </ul> Why you’ll love working here: <ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</li> <li>We’re mission driven and values guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul> About us: We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. We’re a community of growth seekers and lifelong learners who are out to do big things that make a difference in people’s lives, and we’re looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you’ll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa. Physical and Mental Requirements Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow. EEOC Statement Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation. For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>. The annual base salary + variable for this role is $173,300 - $192,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses. Applications must be submitted within 90 days after the initial posting date to be considered. #LI-NB #LI-Remote

Director, Customer Success

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Support Experience organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it. The Support Data Foundations team is looking for talented data-minded software engineers to help us manage business critical data leveraged across the entire organization. Providing great support to our users is culturally important to everyone at Stripe. Our group consists of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams. This includes the external-facing support interfaces (support.stripe.com), content, entry points, internal tooling, case routing, and helping teams across the company understand what’s causing users to contact support so that we can improve those experiences. If you are passionate about designing data pipelines and building data-driven user experiences, and are motivated by our goal to build an industry leading, world class support experience, we want to hear from you. <h2 id="what-youll-do">What you’ll do</h2> You’ll help build and maintain fundamental building blocks for operational and support data insights. Many parts of the company leverage and build on top of our work to improve Stripe’s support offerings, including engineering, product, operations, data science, and more. Stripe provides many products with limitless usage patterns, creating a high degree of scale and complexity for users around the world. We’re looking for people with a strong background in data engineering and analytics to help us scale while maintaining correct and complete data. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Identify data needs for operations, product, and tooling teams to understand their specific operational and reporting requirements for support and support related areas </li> <li>Design, develop, and own efficient and scalable data products &amp; pipelines to enable data-driven decisions across Stripe </li> <li>Help data science &amp; ML teams apply and generalize statistical models on large datasets to empower more intelligent decision making </li> <li>Build and refine Stripe's data foundations - infrastructure, pipelines, and tools to enable stakeholders working with Scala, Spark, and Airflow </li> <li>Design and build client libraries and frameworks to log events and accurately track important usage and behavior information </li> <li>Build data pipelines that track key operations &amp; product support metrics to help measure the impact of different strategies employed by operations teams </li> <li>Integrate with experimentation infrastructure at Stripe, to enable full-funnel measurement and personalization of experiences for users and support staff </li> <li>Help influence, create, and maintain best practices and data standards for tooling, querying, and reporting (including correctness, consistency, privacy, and timeliness) </li> <li>Our tech stack primarily spans Spark, Scala, Python, SQL, Presto, Airflow, MongoDB, AWS, Java, Go, Ruby, and React </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5+ years of experience in a Data Engineering or Software Engineering role, with a focus on building data pipelines or applications powered by big data </li> <li>A strong engineering background and high interest in data </li> <li>Prior experience writing and debugging data pipelines using a distributed data framework (Spark, Hadoop, Pig, etc.) </li> <li>An inquisitive nature for diving into data inconsistencies to pinpoint issues, and resolve data quality issues regardless of the cause </li> <li>Proficiency with a scientific computing language (such as Scala or Python) and SQL </li> <li>Experience with full stack development languages such as Ruby, Java, or Go, and front-end frameworks such as React </li> <li>The ability to clearly and effectively communicate cross-functionally, derive requirements and architect shared datasets </li> <li>A passion for supporting both external users and internal customers </li> <li>Have a high quality bar, attention to detail, and you help your team deliver polished products </li> </ul> <h3 id="preferred-requirements">Preferred requirements</h3> <ul> <li>The ability to thrive with a high level of autonomy and responsibility </li> <li>Familiarity with Artificial Intelligence, Large Language Models (LLMs), or generative AI </li> <li>Experience working with operations or support teams </li> <li>Experience developing data intensive applications </li> <li>Experience leading a team of or mentoring other data and software engineers </li> <li>Experience developing, participating, or influencing team or company data strategy </li> <li>Experience and familiarity with any or all of the technologies mentioned above </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $170,400 - $255,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations Toronto, or Chicago Remote locations Remote in United States, or Canada Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#">Apply for this role </a>

Stripe

Data Software Engineer, Support Data Foundations

Interventional Neurology Inpatient/Outpatient Support - Nurse Practitioner at Hillcrest in Tulsa, OK!

Req ID: 75925 Location: Tulsa -TUL Areas of Interest: Commercial Banking Pay Transparency Salary Range: Not Available Application Deadline: 04/28/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> Developing new business, cross-selling our services, and providing five-star client service will drive your success. You will develop in-depth knowledge of our products and services and analyze client and prospects’ needs to recommend appropriate products and services. Your knowledge of lending, credit underwriting and treasury will position you to advise our clients on solutions to protect and grow their business. You will assist more senior officers or department managers in handling complex loans and serve as a resource to less experienced loan officers in the areas of marketing, new business development, and loan analysis and servicing and offer functional guidance. You will participate in the underwriting and credit approval process, prepare credit presentations, and identify key risk factors. You’ll obtain credit approval, negotiate terms, and document credit actions and agreements, and facilitate the resolution of operational problems for customers. <h2>Job Description</h2> The Commercial Relationship Manager IV is primarily responsible for making and servicing business and individual loans that involve significant amounts of both secured and unsecured funds and/or credit secured, which are the most complex in nature. Handles the largest, most profitable customer relationships within the dept. Provides subordinate officers with functional guidance. <h2>Team Culture</h2> Our integrity, leadership, focus, and respect for one another are a winning combination. In collaboration with our partners across the enterprise, we provide the right foundation for closing business, creating long-term relationships with clients, and nurturing new ones. We are driven by the lifecycle of what we do. It’s a marathon, not a sprint where you can chart your course. Each market strives to operate in a way that provides the best outcomes. Our micro team concept allows us to support one another and take ownership. We praise one another for a job well done. We celebrate achievements. Your access to senior and executive leadership is something that sets our organization apart from others. We help clients achieve their goals, take care of them by growing our book of business, and have fun doing it. <h2>How You'll Spend Your Time</h2> <ul> <li>You will use your business savvy to identify new prospects and develop new business opportunities.</li> <li>You will use your knowledge of our products and services to make recommendations to our clients to help them enhance their business. </li> <li>You will use your financial acumen and analytical skills to understand data to make informed decisions.</li> <li>You will use your credit acumen to make recommendations for deal approval, structuring loans, mitigating and identifying risk, and complying with regulations.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s degree and 8-10 years experience in commercial lending or 14-16 years equivalent experience. <h2>Working Conditions &amp; Physical Requirements</h2> Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

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