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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. <h2>The Main Responsibilities</h2> • Provide top level escalation support for Leadership. • Support management team members when needed. • Anticipate and proactively address opportunities or potential problems. • Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. • Act as s SME for key products and implementation processes. • Act as a support resource for implementation of advanced solution-based product and services. • Produce best practice documentation to facilitate effective and efficient WIP management. • Collaborate across organizational boundaries to identify and correct process gaps. • Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. • Provide critical date management and escalation support to meet committed delivery objectives. • Validate order details for sold services. • Follow established protocol for submitting orders to Order entry and provisioning. • Provide timely response to customer and service delivery inquiries. • Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. • Ability to stay focused in high paced stressful working environment. • Meet learning, development, and personal growth objectives to provide a superior customer experience. • Ability to maintain a positive outlook and lead teams through change. • Ability to perform as a leader. • Applies expertise and judgement to reach good decisions. • Approaches work with a continuous improvement mindset. • Ability to learn and adhere to customer care policies, processes, and principles. • Ability to maintain an advanced level understanding of products and services. • Have a working knowledge of the implementation workflow. • Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. <h2>What We Look For in a Candidate</h2> • Provide top level escalation support for Leadership. • Support management team members when needed. • Anticipate and proactively address opportunities or potential problems. • Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. • Act as s SME for key products and implementation processes. • Act as a support resource for implementation of advanced solution-based product and services. • Produce best practice documentation to facilitate effective and efficient WIP management. • Collaborate across organizational boundaries to identify and correct process gaps. • Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. • Provide critical date management and escalation support to meet committed delivery objectives. • Validate order details for sold services. • Follow established protocol for submitting orders to Order entry and provisioning. • Provide timely response to customer and service delivery inquiries. • Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. • Ability to stay focused in high paced stressful working environment. • Meet learning, development, and personal growth objectives to provide a superior customer experience. • Ability to maintain a positive outlook and lead teams through change. • Ability to perform as a leader. • Applies expertise and judgement to reach good decisions. • Approaches work with a continuous improvement mindset. • Ability to learn and adhere to customer care policies, processes, and principles. • Ability to maintain an advanced level understanding of products and services. • Have a working knowledge of the implementation workflow. • Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $72,300 - $96,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $75,994 - $101,325 in these states: CO HI MI MN NC NH NV OR RI $79,613 - $106,150 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335934 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/07/2025

CenturyLink

Lead Customer Care Manager

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Assign and track XOI calls to technical support specialist to ensure quick and satisfactory resolutions for field related calls. Process RGA including follow ups and billing. Track and report claim numbers processed daily. Essential Responsibilities/Activities: • Consistently deliver a high level of customer service to exceed customer needs. • Follow proper RGA procedures as outlined in training and feedback provided by supervisor. • Communicate clearly with customers to determine needs and find effective solutions. • Develop and implement systems and procedures to maintain positive customer relations and ensure the prompt and thorough resolution of customer inquiries, requests, and complaints. • Provide clear and concise communication when escalation is needed to warranty lead, supervisor or manager as needed. • Providing feedback on the efficiency of the RGA and XOI processes. • Ensure customer satisfaction and provide professional customer support. Other Responsibilities/Activities: • Ability to stay calm when customers are stressed or upset. • Order entry to provide support to other departments as needed. • Ability to process claims in high volume times. • Comfortable using computers. <h2>Qualifications</h2> Education/Experience: • High school diploma, general education degree, or equivalent. • Experience working with customer service. • HVAC industry experience helpful. Essential Mental Functions: • Strong organizational skills. • Strong customer communication and customer service orientation • Ability to execute multiple tasks simultaneously under time pressure. • Professionalism Equipment or Software Knowledge or Skills: • Microsoft Office Suite • Database software • Salesforce Essential Physical Functions: • Lift or move up to 10lbs. • Sit for up to 85 percent of work hours. Travel: Some travel is expected. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship

Aaon

Warranty Support Specialist I

<h2>DESCRIPTION</h2> The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers and sellers at Amazon. A strong track record of customer centered support and a high level of ownership is required for the role. An SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. 1. Requirement of high-speed internet: minimum 25Mbps speed 2. Employees are required to work from a dedicated area within the home (the work space). 3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner 4. Should have internet and power back up in case of connectivity/power outages. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with the flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills. 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively. 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals. 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service. 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner. 10. Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance. 11. Demonstrates Enthusiasm for learning and commitment to continuous improvement. <h2>BASIC QUALIFICATIONS</h2> - 1. High school Graduate - 2. Fluent in English and Korean Language with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) - 4. Typing skills of 30 words per minute with an accuracy of 93% - 5. Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided). - 6. Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited <h2>PREFERRED QUALIFICATIONS</h2> - 1. 1+ years of customer service experience with 6months+ working in a Phone or chat B2B or Technical customer service environment. - 2. Business acumen in areas of e-commerce and retail is advantageous. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $64,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Korean Selling Partner Support Associate, SP-Support

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit <a href="https://www.classy.org" target="_blank">www.classy.org</a>. The Customer Experience Project Manager plays a key role in accelerating product adoption for Emerging and Commercial nonprofit customers, helping drive their success. In this role, you will connect with high-priority first-year customers in the Emerging book to drive campaign activation to meet Customer Value Realization (CVR) goals. You will craft strategic content that fuels product adoption, directly impacting donation volume realization, growth, and retention across the customer lifecycle. The Job… <ul> <li>Drive CVR for Emerging customers utilizing high-touch and intervention tactics <ul> <li>Intervene with top-priority campaigns by hosting calls with customers and driving campaign activation</li> <li>Strategize high-touch intervention tactics to better support CVR for first-year customers </li> <li>Partner with Lifecycle and Content Design to influence scaled strategies needed for CVR success</li> <li>Audit future campaigns and recommend new strategies based on learnings to scale CVR tactics</li> </ul> </li> <li>Develop strategic content aligned with customer lifecycle stages to maximize CVR and product adoption <ul> <li>Drive customer growth and revenue from product adoption by owning responsibility for Emerging and Commercial customer adoption goals</li> <li>Prioritize content for Classy’s most impactful, product features proven to accelerate growth</li> <li>Reduce content gaps in marketing material that will promote CVR beyond campaign launch</li> <li>Deliver dynamic training sessions with compelling public speaking skills that clearly communicate product value and feature benefits </li> <li>Partner with internal stakeholders to boost customer engagement with resources, building confidence both internally and externally in the success of scaled strategies </li> <li>Evolve the scaled customer journey to determine when customers should engage with specific Coaching resources </li> <li>Collaborate with the CX Project Coordinator to transform specialized training sessions into evergreen sessions as needed</li> </ul> </li> <li>Operate as a critical link between Product Marketing and customer activations via the cross-functional Adoption Center of Excellence <ul> <li>Collaborate on establishing customer goals to drive a unified product adoption strategy </li> <li>Collaborate with Product Marketing early in the product lifecycle to shape messaging and influence launch strategies and adoption goals </li> <li>Craft strategic project plans that implement scalable tactics, identify and address common blockers, and ensure alignment across the CX organization</li> </ul> </li> <li>Influence Academy strategy within product hubs and support in creating scaled content <ul> <li>Convert complex live training tutorials into digestible, scaled training packages in Academy to simplify the customers’ campaign launch process </li> <li>Ensure frictionless access to resources to promote scalable customer behaviors</li> <li>Partner with Content Design to reduce gaps in Academy’s resource library </li> <li>Design simplified training materials that address nonprofit customer needs</li> <li>Leverage various methods for content delivery, including Academy courses, live workshops, one-pagers, and interactive worksheets</li> <li>Lead ownership of the giving season Academy hub to ensure customers have access to the most impactful resources</li> </ul> </li> </ul> You… <ul> <li>Exceptional communicator with the ability to simplify complex concepts </li> <li>Strong analytical and strategic skills to drive customer success and business growth </li> <li>Confident public speaker and engaging storyteller </li> <li>A relationship builder who can influence customers and internal teams cross-functionally </li> <li>Proactive and adaptable, continuously improving programs </li> <li>Highly organized with excellent attention to detail </li> <li>Skilled in designing presentation decks </li> <li>Effective at managing time and juggling multiple projects </li> <li>Seeks feedback for ongoing professional growth </li> <li>Passionate about teaching and enabling customer success at scale </li> <li>Problem-solver who thrives on challenges and takes initiative</li> </ul> Why you’ll love it here: <ul> <li> Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.</li> <li> Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.</li> <li> Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.</li> <li> Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.</li> <li> Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.</li> <li> Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.</li> <li> Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.</li> <li> Community Engagement: Make a difference through our volunteering and Gives Back programs.</li> </ul> We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $61,000 - $91,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="#">accommodationrequests@gofundme.com</a> Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers. Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with <a href="https://www.gofundme.org/" target="_blank">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2024/08/GoFundMe.org-FY24-Annual-Report.pdf" target="_blank">FY ‘24 annual report</a>. Our<a href="https://www.gofundme.com/c/gofundme-2024-year-in-help" target="_blank"> annual “Year in Help” report </a>reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank">Newsroom</a>.

Classy

Project Manager, Customer Experience

<h2>DESCRIPTION</h2> The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product’s vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, irrespective of the language the CSA is speaking. Our team is looking for a talented Machine Learning Data Associate (MLDA)- Specialist Italian to drive Italian-to-English and English-to-Italian machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text-based channels, review and assess the quality of the machine translations in each direction, and inform on the highest priority machine translation improvement opportunities that will enhance the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally. A successful candidate is a native Italian speaker who also speaks English fluently, is extremely detail-oriented, an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has a strong eye for opportunities. You should be customer-obsessed and not afraid to analyze thousands of interactions. You are willing to experiment, fail fast, learn, and iterate to improve. Furthermore, you understand and account for the implications of your work on front line operations. Key job responsibilities - Native-level translation and localization skills in Italian - Proficiency in testing and content reading in Italian, with the ability to document outcomes in English for stakeholders - Utilization of Italian skills to support internal and external customers and related products - Competence in navigating various internal tools to understand the customer journey - Strong attention to detail and commitment to quality - Adaptability to work in a dynamic environment and willingness to change priorities on short notice - Must be fluent in Italian and English A day in the life Key daily activities include but are not limited to: - Localization/Translation - Testing various workstreams - Contact Reading in native language while documenting findings in English - Stakeholder management Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to: - Automate customer service processes - Enhance the end-to-end customer experience <h2>BASIC QUALIFICATIONS</h2> - Fluency in Italian and English (verbal and written communication) - 1+ years business experience in localization and translation - Strong attention to details - Exceptional communicational skills - Customer service experience - Experience working in complex and frequently-changing environments - Ability to interpret customer need and being able to frame that as clear requirements <h2>PREFERRED QUALIFICATIONS</h2> - Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting - Bachelor's Degree - Practical knowledge of data processing needs and trade-offs - Experience working with machine learning, Artificial intelligence, natural language understanding data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Bilingual Machine Learning Data Associate - Italian (Remote), Customer Engagement Technology

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. <h1>This position is remote, with some local travel required for member visits up to 25% of the time. Candidates must reside in the Tampa, Florida area to be considered for the role. A minimum of 2 years of pediatric experience is required, and preference will be given to those with experience working with medically complex children. </h1>Position Purpose: Develops, assesses, and facilitates complex care management activities for primarily physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families.<ul> <li>Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome</li> <li>Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs</li> <li>Identifies problems/barriers to care and provide appropriate care management interventions</li> <li>Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services</li> <li>Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs</li> <li>Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate</li> <li>Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services</li> <li>May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources</li> <li>Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators</li> <li>Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits</li> <li>Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Other duties or responsibilities as assigned by people leader to meet business needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 – 4 years of related experience. License/Certification:<ul> <li>RN - Registered Nurse - State Licensure and/or Compact State Licensure required</li> <li>2 years (minimum) of pediatric experience is required</li> </ul>Pay Range: $55,100.00 - $99,000.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Pediatric Care Manager, RN (ECC)

<h1> Senior Customer Service Manager </h1> Customer Service Full-time Tulsa, OK, United States <a href="#"> Apply now </a> <a href="#"> Apply now </a> SIXT is looking for a dynamic and experienced Senior Customer Service Manager to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you! <h2>YOUR ROLE AT SIXT</h2> <ul> <li>You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality</li> <li>You will recruit, train, and develop a high-performing team focused on delivering premium customer service</li> <li>You will partner with domestic and international teams to resolve complex customer issues effectively</li> <li>You will handle escalated customer inquiries, ensuring prompt and satisfactory resolutions</li> <li>You will implement strategies to enhance call center performance, response times, and customer satisfaction</li> <li>You will maintain service excellence by aligning customer interactions with brand standards and continuous improvement initiatives</li> </ul> <h2>YOUR SKILLS MATTER</h2> <ul> <li>Bachelor's degree in Business Administration or related field, or 5+ years of progressive contact center management experience</li> <li>Proven success as a call center leader, ideally in the rental car or travel industry; global experience is a plus</li> <li>Strong leadership skills with the ability to mentor, motivate, and manage diverse teams effectively</li> <li>Excellent communication, problem-solving, and conflict-resolution skills</li> <li>Deep understanding of workforce management principles and data-driven performance optimization</li> <li>Strong organizational and time management skills, thriving in fast-paced environments</li> </ul> <h2>WHAT WE OFFER</h2> <ul> <li> Comprehensive Health Insurance / Paid Time Off &amp; Sick Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan. Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance</li> <li> Bonus Plan Take advantage of competitive performance-based incentives with uncapped commission structures</li> <li> Hybrid Work Format Flexible hybrid work options - 4/1 format with flexible start times (8-5 or 9-6)</li> <li> Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family</li> <li> Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement or Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement</li> </ul> About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now! Postet on 19.02.2025

Sixt SE

Senior Customer Service Manager

<h2>Job Details</h2> Level Experienced <h2>Description</h2> Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Applicant needs to be extremely welcoming, friendly and have a clear concise phone voice. Beauty industry knowledge is a plus. Full-time with great benefits. Hours of work will be Mon. through Fri. from 7:30 am to 4:30 pm. General Responsibilities: <ul> <li>Greet all visitors entering and exiting the building</li> <li>Answer multi-phone lines, transfer calls, retrieve and take messages</li> <li>Operate Meevo salon software/register. Conduct transactions, cash handling, and drawer balancing procedures.</li> <li>Maintain communication with the maintenance and housekeeping departments</li> <li>Sort incoming and outgoing correspondence, distribute received faxes</li> <li>Organize materials and data appropriately in both hard and electronic formats</li> <li>Executing special projects as assigned</li> <li>Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College</li> <li>Serve as a resource for general product knowledge to all customers.</li> <li>Report complaints to the Customer Relations Manger or Campus Director</li> <li>Complete incident/accident/compliant forms when needed for HR</li> <li>Resolve customer issues and requests in an efficient and quick manner</li> <li>Participate in a minimum of two professional developments per year</li> <li>Other duties as assigned</li> </ul> Benefits: <ul> <li>Health, Dental, Vision, Life Insurance</li> <li>Generous paid time off policy</li> <li>Paid holidays, Birthday, Bereavement, and Volunteer Day</li> <li>Educational Assistance Program</li> <li>401k retirement plan and 4% match</li> <li>Free monthly student services at Clary Sage College and Community Care College</li> </ul> Who We Are: Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College. Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success. <h2>Qualifications</h2> Skills &amp; Abilities: <ul> <li>Must have high regard for personal hygiene and professional appearance</li> <li>Welcoming, friendly, positive outgoing personality</li> <li>Must excel in customer service</li> <li>Clear, concise communication skills</li> <li>Excellent multi-tasking and organizational skills</li> <li>The ability to maintain confidentiality is a must</li> </ul> Education &amp; Experience: <ul> <li>High School Diploma or equivalent (required)</li> <li>Minimum of two years of customer service experience (required)</li> <li>Two years of front desk/administrative experience (preferred)</li> </ul> Physical Requirements: <ul> <li>While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.</li> </ul>

Oklahoma Technical College, Tulsa

Customer Relations Specialist

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Provides technical support to AAON representatives and technicians via phone communication during live interactions. Provide written answers in clear and direct communication via emailed interactions from third party representatives and customers. Essential Job Duties and Responsibilities: <ul> <li>Provides live support for field HVAC technicians onsite over the phone. </li> <li>Responds to emails in a professional and courteous manner with detailed information to provide guidance on field related queries.</li> <li>Interprets wiring diagrams to help diagnose issues in house and in field.</li> <li>Performs initial troubleshooting for common issues using available resources and manuals.</li> <li>Escalates any unresolved or complex problems promptly and efficiently.</li> <li>Provides clear and concise communication when escalation is needed to more senior support and/or management.</li> <li>Assesses customer needs and recommend suitable solutions.</li> <li>Provides exceptional customer service. </li> <li>Reviews all technical support related processes and documentation for continuous improvement.</li> <li>Identifies patterns in recurring customer issues and reports them to Tier 2 for further investigation.</li> <li>Maintains and updates personal knowledge of current AAON product offerings and services.</li> <li> Logs results of all calls into job service notes. </li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years’ commercial HVAC experience or equivalent industry experience. Associate’s degree in applied science or a two-year technical degree preferred. Knowledge, Skills, and Abilities: <ul> <li>Fundamental understanding of HVAC related refrigeration operations.</li> <li>Fundamental understanding of wiring diagrams and how to decipher operation of units. </li> <li>Demonstrates a strong customer service mindset and professionalism.</li> <li>Excellent problem solving and technical communication skills, both spoken and written.</li> <li>Logical presentation of complex or simple applications in HVAC.</li> <li>Ability to execute multiple tasks simultaneously under time pressure</li> </ul> Work Environment: <ul> <li>Primarily works in an office environment.</li> <li>Requires sitting/standing for long periods.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift and carry up to 10 pounds occasionally.</li> <li> Travel occasionally to job sites and office locations as needed. </li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship

Technical Support Specialist

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team houses our customer complaint experts. When customers share their painful experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for these customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships. As a Manager, Customer Advocacy, you will be a strong, supportive people lead for our global team responsible for handling the most complex customer issues.. This role will manage both onshore and offshore teams, ensuring efficient case management workflows, escalation paths, and data- driven decision-making to enhance operational efficiency and customer satisfaction. In addition, you will drive KPIs and OKRs for the team to achieve, develop and optimize processes and provide regular coaching and feedback to help facilitate and further the team’s growth. What You'll Do <ul> <li>Lead, mentor, and develop a high-performing team by providing coaching and real-time feedback. Establish clear performance expectations, set individual goals, and create structured improvement plans for continuous growth. </li> <li>Partner with our internal training team to build and maintain training materials, including standard operating procedures (SOPs), onboarding programs, job aids, and refresher training to enhance team knowledge and effectiveness. </li> <li>Serve as an escalation point, providing hands-on guidance to resolve complex cases and ensure exceptional customer service. </li> <li>Support career growth by assisting team members in developing skills and mapping career progression plans. </li> <li>Collaborate with the Quality Assurance team to ensure reviews and audits are completed with accuracy, consistency and compliance against regulatory requirements. Leverage insights to drive continuous improvement.</li> <li>Develop and manage processes for coordinating customer complaints and escalations across multiple outsourced contact centers and internal teams.</li> <li>Advocate for the Voice of the Customer (VoC) by partnering with internal teams to address systemic issues and improve the overall customer experience. </li> <li>Lead process optimization initiatives to enhance case management flows, escalation handling, and service efficiency. </li> <li>Utilize data analytics and performance insights to identify root causes of customer pain points and drive process improvements.</li> <li>Establish, maintain, and monitor key performance metrics, ensuring transparency in team productivity and efficiency. </li> <li>Provide regular reporting on business trends, team performance, and customer feedback to inform leadership decisions.</li> </ul> What We Look For: <ul> <li>5+ years of experience in customer service, operations, or escalation management with a minimum of 2+ years experience in a leadership role managing teams across multiple geographies (onshore &amp; offshore).</li> <li>Ability to multitask and prioritize, including strong time management skills</li> <li>Proven leadership skills, including ability to mentor, motivate and encourage team members.</li> <li>Strong experience in case management workflows and escalation handling, including designing processes for complex customer issues.</li> <li>Proficiency in data analysis and reporting, with the ability to leverage insights to drive operational improvements and business decisions.</li> <li>Ability to influence and collaborate across departments to drive resolution and enhance the customer experience.</li> <li>Strong organizational and project management skills, with the ability to prioritize competing demands in a fast-paced environment.</li> <li>Thrives in a faced-paced environment with ambiguity, constant change and a rapidly growing team; is able to make measured, objective, data-driven decisions on a daily basis.</li> </ul> Pay Grade - K Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $140,000 - $190,000 USA base pay range (all other U.S. states) per year: $124,000 - $174,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

157 Customer Service Jobs