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<h3>Ready to be a Titan?</h3>At ServiceTitan, we’re building the operating system for the trades. As we continue to scale, we're looking for a Principal Product Manager to lead the development of robust, scalable solutions that safeguard business integrity and ensure fair practices across our platform. You will own strategies that detect and deter anomalous user behavior to safeguard the customer and business experience. This involves diving deep into the multitude of customer workflows to identify anomalies. If you're a seasoned product leader passionate about tackling complex challenges, driving cross-functional alignment, and making a significant impact on trust and value, this is your opportunity to make a meaningful impact.<h3>What you'll do</h3><ul> <li>Partner with cross-functional teams—including Engineering, Data Science, CX, and Legal—to design and implement scalable system guardrails that protect product and platform integrity while preserving a seamless user experience</li> <li>Develop a deep understanding of the customer journey and pain points of our customers in the trades, ensuring the platform will enhance key operational workflows</li> <li>Analyze behavioral signals, product telemetry, and feedback loops to detect emerging patterns of usage and incorporate them into your solutions</li> <li>Collaborate with Go-To-Market and customer-facing teams to develop clear education &amp; communication, enforcement, and escalation strategies</li> <li>Drive prioritization and roadmap decisions that balance business growth, user trust, and system resiliency. Collaborate with other product leaders to integrate integrity solutions seamlessly into existing and new features across ServiceTitan.</li> <li>Own key metrics related to platform integrity, usage quality, and policy compliance</li> <li>Proactively monitor the ecosystem for new risks and propose product-level solutions to mitigate them</li> </ul><h3>What you bring</h3><ul> <li>7+ years of product management experience in enterprise B2B SaaS.</li> <li>Demonstrable experience addressing revenue leakage, policy enforcement, or financial integrity challenges.</li> <li>Experience owning and shipping in a complex product ecosystem where you were involved in pricing or related go-to-market business decisions </li> <li>Strong technical acumen to understand complex system architectures.</li> <li>Experience collaborating with Data Science or AI/ML teams to build predictive models.</li> <li>High sense of urgency and the ability to make smart decisions with incomplete data</li> <li>Excellent communication and stakeholder management skills—able to bring clarity to complexity</li> <li>Self-starter with the ability to independently set direction and drive momentum.</li> <li>Strong product instincts and demonstrated ability to think creatively grounded in customer discovery and insights.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Principal Product Manager, Platform Integrity

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes. What you’ll do:<ul> <li>Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. </li> <li>Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.</li> <li>Lead scoping and discovery sessions to understand and document business requirements.</li> <li>Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.</li> <li>Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.</li> <li>Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.</li> <li>Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.</li> <li>Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.</li> <li>Travel for client on-site 20-30% of the time.</li> </ul> What you’ll bring:<ul> <li>Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.</li> <li>Bachelor's Degree or equivalent professional work experience.</li> <li>Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly .</li> <li>Ability to think several steps ahead and take proactive steps to address roadblocks and issues.</li> <li>Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.</li> <li>Collaborative team player always looking to help and enable others in the organization.</li> <li>Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.</li> <li>Knowledge and previous experience with Excel and SmartSheet a plus (not required).</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $93,800 USD - $125,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Enterprise Implementation Consultant

Ready to be a Titan?ServiceTitan is a leading software platform for the home service industry, empowering businesses to deliver exceptional service while driving operational efficiency. We care deeply about our customers and are committed to innovation and growth. The Chief Business Officer is looking for a dedicated Director, Strategic Projects &amp; Operations to support key objectives specifically focusing on our largest customers. This role will play a pivotal role ensuring seamless execution of initiatives, monitoring progress on key accounts, and enhancing our enterprise sales strategies. This individual will be responsible for managing high-priority projects, optimizing sales processes, and aligning team efforts with organizational goals focused on our largest customers and their owners (primarily private equity firms). The successful candidate will come with experience operating in a fast paced environment and will be expected to maintain a flexible schedule to meet the demands of the business needs.Key Responsibilities:<ul> <li>Prepare and coordinate all mega demos and sales presentations to ensure impactful delivery.</li> <li>Monitor mega account pursuits, ensuring compliance with established protocols and timely completion.</li> <li>Partner and manage relationships with emerging private equity firms </li> <li>Drive cross-functional collaboration across a variety of teams internally, from Sales, Post Sales to Revenue Operations and Product. </li> <li>Oversee the rollout of the mega enterprise package, ensuring all stakeholders are informed and aligned.</li> <li>Gather and provide weekly updates on the status of new logo acquisitions and renewal efforts.</li> <li>Organize and plan city visits to strengthen client relationships and explore new opportunities.</li> <li>Plan and execute the PE Symposium and one-off field marketing events (e.g., sports boxes) to enhance brand visibility and engagement.</li> <li>Align demonstration practices with our Sales Engineering (SE) standards to ensure consistency and effectiveness.</li> <li>Coordinate Executive Business Reviews (EBRs) with targeted Private Equity firms for strategic alignment.</li> <li>Confirm and maintain alignment among sales representatives and managers regarding enterprise expectations and norms.</li> <li>Own and maintain a comprehensive understanding of account assignments and top account lists categorized by city and sector.</li> </ul>Desired Outcomes:<ul> <li>Increase the percentage attainment of enterprise new logo bookings.</li> <li>Enhance net revenue take rates from existing customers</li> <li>Improve penetration of upsell opportunities within our existing customer base.</li> <li>Boost the close rate for enterprise new logos.</li> <li>Reduce the sales cycle duration for the mega enterprise segment.</li> <li>Achieve a twofold increase in the pipeline for the Mega Enterprise segment.</li> </ul>Qualifications:<ul> <li>Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.</li> <li>6+ years experience in a professional job (consulting, banking, investing, accounting) </li> <li>Availability to travel </li> <li>Proven experience in a strategic operations role, preferably in a fast-paced technology or SaaS environment.</li> <li>Strong project management skills with the ability to prioritize and manage multiple initiatives.</li> <li>Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.</li> <li>Analytical mindset with a focus on data-driven decision-making.</li> <li>Ability to work collaboratively in a dynamic team environment.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Director, Strategic Projects & Operations

Ready to be a Titan?ServiceTitan’s Pro Sales Manager is an integral, highly-visible role to ensure the success of the ServiceTitan’s Pro Product Sales team. This role will help our existing customers adopt new product &amp; services integral to the continued growth of their business — including but not limited to features such as Marketing, Scheduling, Dispatching, and more! You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.As ServiceTitan’s Pro Sales Manager, this role will directly manage a team of Pro Account Executives responsible for the upsell of these products and services to existing customers. Additional responsibilities include building, maintaining, and leveraging customer relationships through a strong blend of ServiceTitan’s product knowledge, business consultation and sales skills.What you'll do:<ul> <li>Manage the Pro Account Executives on objective and performance achievement </li> <li>Monitor the full Pro Product sales cycle from prospecting through close</li> <li>Shape and implement sales strategy and processes </li> <li>Provide accurate weekly forecasts to sales leadership</li> <li>Serve as a mentor for your team and be a steward of the ServiceTitan organization</li> <li>Motivate, incent, and recognize team members to encourage top performance</li> <li>Recruit, interview, and onboard new team members</li> <li>Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings</li> <li>Partner with cross-functional teams to ensure customer success </li> <li>Partner with product marketing on market feedback and influence product roadmap </li> <li>Foster &amp; build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success</li> <li>Be the go-to-lead on new features adoption in an advocate/consultative approach</li> <li>Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions</li> <li>Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals</li> <li>Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership </li> <li>Help evaluate new technologies and programs to drive superior performance</li> </ul>What you'll bring:<ul> <li>Direct account executive and/or account manager quota-carrying experience </li> <li>2+ years related sales management experience </li> <li>5+ years experience in a SaaS environment/company</li> <li>Preferred industry experience and/or familiarity</li> <li>Minimum of a Bachelor's degree </li> <li>Strong presentation skills and proficiency in Google Slides</li> <li>Strong analytical skills and proficiency in Google Suite, Google Sheets/Excel and Salesforce</li> <li>Excellent communication skills and organizational capabilities </li> <li>Strong written communication skills and experience operating in Slack, Teams, etc.</li> <li>Creativity and ability to run with minimal direction in an ambiguous environment</li> <li>Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions</li> <li>High emotional intelligence and EQ </li> <li>Preferred remote working experience</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $134,400 USD - $143,800 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Manager, Pro Sales

Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two and have a desire to push yourself to your maximum potential, our CS team is where you belong. As a Manager on ServiceTitan’s Strategic Customer Success team, you will support a passionate and creative group of Customer Success Managers to provide an exceptional experience for ServiceTitan’s Strategic Accounts (franchise systems and select multi-location enterprise customers). In this role, you will be a critical member of our Success Management team and will help shape ServiceTitan’s strategy for retention, adoption, and customer satisfaction. What you'll do:<ul> <li>People manage a team of our Customer Success Managers to achieve KPIs around retention, adoption and customer satisfaction, among others</li> <li>Hire, Recruit, and Train a strong team of Customer Success Managers</li> <li>Develop future leaders in customer success and around ServiceTitan with demonstrated examples of career development programming resulting in very low voluntary attrition</li> <li>Deliver the best customer experience and expand net revenue</li> <li>Manage and resolve customer escalations from our highest value, highest touch customers</li> <li>Build relationships with key internal stakeholders across various ServiceTitan departments and external customers at the C-suite level</li> <li>Communicate strategy and vision to the team and build processes to deliver those outcomes</li> <li>Be comfortable in a highly dynamic environment and work autonomously to achieve outcomes</li> </ul>What you'll bring: <ul> <li>3+ years of people management experience, preferably with Strategic or Enterprise accounts and teams</li> <li>Ability to be a Player/Coach by taking a call one second and have a career conversation the next</li> <li>Proven leadership skills with a track record of motivating others and maintaining high team morale</li> <li>Deep understanding of what constitutes great customer experience, including specific techniques</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues</li> <li>Ability to travel up to 20% as conditions are safe according to health officials</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manager, CS Strategic Accounts

Ready to be a Titan?We’re looking for a People Business Partner (also known as HRBP) to join our team partnering with a variety of teams here at ServiceTitan. In this role, you’ll partner closely with managers and talent across the R&amp;D organization, as we focus on scaling the organization and everything that comes along with that. Achieving the extraordinary is critical to our success, but equally as important is the environment and culture in which the teams operate to achieve those results. The People Business Partner team plays a valuable role in supporting the business and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who thrives in a fast paced, evolving environment. This position will play a critical role by serving as a key business partner to work on people-related opportunities and resolve challenges and in paving the way for best-in-class employee experience. While you’re not expected to have all the answers, you are expected to be curious, ask for help, and use excellent judgment. What you'll do: <ul> <li>Coach and advise managers and team members on a variety of topics impacting the Titan experience and organizational health, including performance management, people and team dynamics, and employee relations concerns.</li> <li>Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Partner with teams to keep a pulse on what’s going on within their teams and how this may impact the business </li> <li>Drive and support in organizational-wide initiatives and projects</li> <li>Execute on day to day activities, with attention to detail, agility and a critical eye in identifying better ways of working </li> <li>Collaborate with COEs and the broader People Ops team to roll out all key people processes around performance, compensation, DEI, benefits, and learning &amp; development programs.</li> <li>Be a trusted advisor and partner on all people-related matters.</li> </ul>What you'll bring: <ul> <li>5+ years of HR business experience, ideally with at least 3+ years of experience as a strategic HR business partner in a scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>Experience supporting exempt and nonexempt employees. </li> <li>An ability to coach and influence leaders and employees. </li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> <li>Experience operating in a fast-paced, sometimes ambiguous environment.</li> <li>Experience working in a remote-first environment and supporting distributed teams. </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

People Business Partner, R&D

Ready to be a Titan?We’re looking for a People Business Partner (also known as HRBP) to join our team partnering with a variety of teams here at ServiceTitan. In this role, you’ll partner closely with managers and talent across the R&amp;D organization, as we focus on scaling the organization and everything that comes along with that. Achieving the extraordinary is critical to our success, but equally as important is the environment and culture in which the teams operate to achieve those results. The People Business Partner team plays a valuable role in supporting the business and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who thrives in a fast paced, evolving environment. This position will play a critical role by serving as a key business partner to work on people-related opportunities and resolve challenges and in paving the way for best-in-class employee experience. While you’re not expected to have all the answers, you are expected to be curious, ask for help, and use excellent judgment.What you'll do:<ul> <li>Coach and advise managers and team members on a variety of topics impacting the Titan experience and organizational health, including performance management, people and team dynamics, and employee relations concerns.</li> <li>Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Partner with teams to keep a pulse on what’s going on within their teams and how this may impact the business </li> <li>Drive and support in organizational-wide initiatives and projects</li> <li>Execute on day to day activities, with attention to detail, agility and a critical eye in identifying better ways of working </li> <li>Collaborate with COEs and the broader People Ops team to roll out all key people processes around performance, compensation, DEI, benefits, and learning &amp; development programs.</li> <li>Be a trusted advisor and partner on all people-related matters.</li> </ul>What you'll need:<ul> <li>5+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>Experience supporting exempt and nonexempt employees. </li> <li>An ability to coach and influence leaders and employees. </li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> <li>Experience operating in a fast-paced, sometimes ambiguous environment.</li> <li>Experience working in a remote-first environment and supporting distributed teams. </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

People Business Partner

ServiceTitan is looking for a Director, Residential Implementation to join our rapidly growing team. In this role, you will become a crucial part of the organization enabling the rapid growth of ServiceTitan and ensuring our team is supported in its development. You will be a critical part of the organization's success and will be at the forefront managing the delivery of ServiceTitan’s largest customers.The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic initiatives aligned with key business goals. What You'll Do<ul> <li>Lead, develop, and empower top-tier teams to surpass quarterly objectives and consistently provide exceptional implementation services to clients.</li> <li>Build, maintain, and execute quarterly plans aligned with business objectives.</li> <li>Develop and train new team members on best practices of project management, the implementation process, and the value of the ServiceTitan platform </li> <li>Collaborate with cross-functional partners in Sales, Success, Technical Services, and Product to ensure the voice of the customer is the central focus in recommended enhancements to the software and Customer Journey.</li> </ul>What You'll Need<ul> <li>6+ years of experience with implementing complex enterprise software solutions, experience in client /customer facing roles, experience in B2B software companies and / or consulting is a plus</li> <li>2+ years of experience leading a team of project managers or software implementation specialists</li> <li>Natural ability to navigate a steep learning curve in a fast-paced environment </li> <li>External client-facing experience delivering projects to clients</li> <li>Excellent emotional intelligence, patience, and active listening skills</li> <li>Ability to motivate and lead resources in a challenging and fast-paced environment</li> <li>Exceptional project management and organizational skills. Proven ability to multitask and manage multiple moving pieces at a time while not losing focus on the details</li> <li>Possess a deep knowledge of project management best practices and how to effectively coach others to adopt them</li> <li>Ability to handle tough client-facing situations with an objective and pragmatic outlook; address issues by delivering concise, constructive feedback and creative solutions</li> <li>A track record of being a team player and leader with strong interpersonal and communication skills</li> <li>Self-starter who thrives in an entrepreneurial, fast-paced environment</li> <li>ServiceTitan or Home Services industry exposure a plus</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Director, Residential Implementation

Ready to be a Titan? We’re looking for a Senior Human Resources Business Partner to build and drive scalable solutions that support business objectives within our G&amp;A teams. This role is critical in executing our people initiatives, coaching managers, and working cross-functionally within the People Operations team to drive successful programs. In this role, you’ll work closely with leadership as a strategic partner and trusted advisor and balance organizational and employee needs. We are looking for someone who has been exposed to scaling teams in a fast-paced environment while touching each step of the employee lifecycle. This position will play a crucial role serving as a key business partner to work on talent opportunities and tackle challenges while paving the way for best-in-class employee experience processes and practices. What you'll do:<ul> <li>Provide strategic thought partnership and coaching to our leaders in leading and scaling high performing, ambitious teams.</li> <li>Coach and advise across all levels of the organization on a variety of components impacting employee experience, including performance management, people and team dynamics, rewards and recognition, and employee relations concerns.</li> <li>Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Have a key role in organizational-wide initiatives and projects, including workforce planning, and organizational effectiveness.</li> <li>Partner with leaders to help forecast headcount needs and collaborate with recruiting to ensure we hire the right talent.</li> <li>Lead and execute business practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.</li> <li>Collaborate and partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits, and learning &amp; development programs.</li> <li>Be a trusted advisor and partner to ServiceTitan leaders on all people-related matters.</li> </ul> What you'll need:<ul> <li>7+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a fast-paced scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>An ability to coach and influence leaders and employees.</li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> <li>Comfort in navigating complex situations and operating in a fast-paced, sometimes ambiguous environment.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior People Business Partner

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a dedicated CSM to approximately 70+ accounts assigned to serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through primarily phone calls as well as written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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