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Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.What you'll do:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts </li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users </li> <li>Collaborate with customers and product managers to manage product enhancement requests</li> <li>Act as a subject matter expert on custom product features for strategic accounts</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly </li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan</li> <li>Act as an escalation point on customer support tickets</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting</li> <li>Identify areas for improvement in the customer experience, both in our product and processes</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed </li> </ul>What you'll bring: <ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail </li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”</li> <li>&lt; 15% travel nationwide (TBD based upon travel restrictions due to COVID-19)</li> </ul>Equal Opportunity EmployerServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $149,000 USD. Compensation for candidates residing outside the United States will vary. If you are interested in applying from a location outside the United States, please contact the Recruiter for additional information on hiring location, eligibility, and compensation. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Strategic

Ready to be a Titan? The ideal Enterprise Solutions Engineer (SE) candidate must be a hungry self-starter with a proven track record in sales and knowledge of technology. Must be able to explain complex information and concepts in simple to understand and practical business context. The candidate will be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must possess strong presentation skills and be able to communicate professionally verbally as well as in written communication.What you'll do:<ul> <li>Partner with the Enterprise Sales team to manage complex sales cycles and lead custom product demonstrations based on a solid understanding of the client’s business processes and workflows</li> <li>Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features</li> <li>Reposition customer objections by providing creative workflow solutions based upon a deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition</li> <li>Create clear documentation and approach for delivery to the implementation team </li> <li>Maintain and update industry-specific scripts for the internal team to use during demos</li> <li>Respond to functional and technical elements of RFIs/RFPs</li> <li>Collaborate with cross-functional teams to share consumer insights</li> <li>Document product gap data and share with key stakeholders in R&amp;D </li> <li>Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners</li> </ul>What you'll bring:<ul> <li>4-6 years experience in a Sales or Solutions Engineer Role </li> <li>Proven track record of success at previous companies</li> <li>Experience and familiarity with our products and line of business a plus</li> <li>Solid knowledge of Accounting a plus</li> <li>Comfort with APIs / Integrations a plus</li> <li>Natural ability to think and act proactively to address roadblocks and issues</li> <li>Strong communication skills to work effectively with a group of people</li> <li>A desire to constantly learn and apply these learnings into your day to day</li> <li>Required Travel Expectation: 30-50%</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $119,700 USD - $136,300 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Solutions Engineer, Enterprise

Ready to be a Titan? We’re looking for a HRBP to join our team partnering with a variety of groups here at ServiceTitan. In this role, you’ll partner closely with managers and talent across our Finance, People, and Live Services teams as we focus on scaling the organization and everything that comes along with that. Achieving the extraordinary is critical to our success, but equally as important is the environment and culture in which the teams operate to achieve those results. The HRBP team plays a valuable role in supporting the business and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who has been exposed to a fast paced environment supporting both exempt and non-exempt employee populations across the US and Canada primarily. This position will play a critical role by serving as a key business partner to work on people-related opportunities and resolve challenges and in paving the way for best-in-class employee experience. While you’re not expected to have all the answers, you are expected to be curious, ask for help, and use excellent judgment. What you'll do:<ul> <li>Coach and advise managers and team members on a variety of topics impacting employee experience, including performance management, people and team dynamics, and employee relations concerns.</li> <li>Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Partner with teams to keep a pulse on what’s going on within their teams and how this may impact the business </li> <li>Support in organizational-wide initiatives and projects, including workforce planning, and organizational effectiveness.</li> <li>Execute business practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.</li> <li>Collaborate and partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits, and learning &amp; development programs.</li> <li>Be a trusted advisor and partner on all people-related matters.</li> </ul>What you'll bring: <ul> <li>5+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>Experience supporting exempt and nonexempt employees. </li> <li>An ability to coach and influence leaders and employees. </li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> <li>Experience operating in a fast-paced, sometimes ambiguous environment.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

HR Business Partner

<ul><li> Ready to be a Titan? As a Senior Software Engineer will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in a perfect company. What you'll do: <ul> <li>Architect, design, and implement user-facing features end-to-end</li> <li>Work with product managers, designers, and engineers to prototype and implement product features</li> <li>Communicate effectively with other engineers, product managers, customers, and partners.</li> <li>70% development / 30% working on requirements, mentorship, supervision.</li> </ul> What you'll bring: <ul> <li>4+ years of industry experience</li> <li> Expert-level knowledge of: <ul> <li>Microsoft .NET technology stack (C# / .NET, <a href="http://asp.net/" target="_blank">ASP.NET</a> MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)</li> <li>HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus</li> </ul> </li> <li>Ability to empathize with our users and champion for their experience.</li> <li>Ability to use data-driven approach for product decisions. Experience with A/B testing is a plus.</li> <li>Strong communication and technical writing skills</li> <li>Experience with Git, unit testing, debugging, profiling, Visual Studio, JIRA, and other tools that are typically used by developers on Microsoft technology stack</li> </ul> </li></ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $124,000 - $178,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Software Engineer

Ready to be a Titan? You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.What you'll do:<ul> <li>Own from end to end the short and long term technical vision of your squad</li> <li>Be responsible for all major technical decisions for your squad (a successful lead will be able to influence the decisions of their team without having to make all of them)</li> <li>Provide technical mentorship and guidance to engineers within your team and others</li> <li>Help your team to improve the technical quality of their work through regular technical design and code reviews</li> <li>Share your technical knowledge and expertise through regular tech talks and/or blog posts</li> <li>Communicate effectively with engineers, product managers, customers, partners, and other leaders</li> </ul>What you'll bring:<ul> <li>We expect that as an individual contributor, you are a role model</li> <li>You will be expected to guide the technology decisions of your team, while contributing alongside them</li> <li>Equivalent of 8+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)</li> <li>Equivalent of 15+ years of industry experience</li> <li> Expert-level knowledge of: <ul> <li>Microsoft .NET technology stack (C# / .NET,<a href="http://asp.net/" target="_blank"> ASP.NET</a> MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)</li> <li>HTML5 and JavaScript; experience with Typescript and React is a plus</li> <li>Git, unit testing, debugging, profiling, performance monitoring</li> </ul> </li> <li>Strong communication and technical writing skills</li> <li>B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Staff Software Engineer

We’re Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture. What we’re looking for: We are looking for individuals who excel at guiding customers through software implementation journeys. As a Pro Product Implementation Analyst, you’ll manage client relationships, implementation project plans, tasks, and multiple products across various platforms and timelines. We seek candidates with strong project management skills, organizational abilities, a customer-centric approach, and a passion for change management. Adaptability, problem-solving skills, and a commitment to continuous improvement are essential. While prior experience with software implementation is beneficial, a willingness to embrace new technologies is crucial. Our team delivers an exceptional level of service to our external and internal partners, driven by our core values. We drive success, boldly innovate, put others first, and thrive as individuals and as a team. If you're ready to elevate your career and contribute to our mission, we welcome you to join us and make an impact. Responsibilities: <ul> <li> Customer Onboarding: <ul> <li>Guide customers through software implementation, facilitating a seamless transition from sales to deployment, while also providing personalized one-on-one training and office hours to support implementation tasks and product usage.</li> <li>Collaborate with team members to schedule and coordinate user group training sessions as part of the implementation plan.</li> <li>Regularly communicate project status, risks, and milestones to customers and internal stakeholders.</li> </ul> </li> <li> Project Management: <ul><li>Strategically manage comprehensive project plans for successful implementation, ensuring consistent on-time project delivery, while also overseeing multiple concurrent projects involving diverse software for Pro Products across both Aspire and FieldRoutes platforms</li></ul> </li> <li> Quality Assurance: <ul><li>Maintain up-to-date accurate documentation of project details, communications, decisions, and change requests</li></ul> </li> <li> Customer Service Orientation: <ul> <li>Dedicated to providing exceptional customer service and support.</li> <li>Experienced in managing customer expectations and building positive relationships</li> </ul> </li> </ul> Qualifications: <ul><li> Project Management Skills: <ul><li>Demonstrates understanding of project management principles and practices.</li></ul> </li></ul> <ul> <li>Experience with project planning, scheduling, and risk management.</li> <li>Strong organizational skills with attention to detail. </li> </ul> <ul> <li> Customer Service &amp; Communication Skills: <ul> <li>Excellent verbal and written communication adapting styles for different audiences</li> <li>Dedicated to providing exceptional customer service and support.</li> <li>Experienced in managing customer expectations and building positive relationships.</li> </ul> </li> <li> Adaptability &amp; Learning Agility: <ul> <li>Flexibility to adapt to evolving software features and project management requirements</li> <li>Eagerness to learn new technologies and skills required for the role.</li> <li>Analytical mindset to identify and address challenges during software implementation, with the ability to think critically and propose solutions to improve training effectiveness</li> </ul> </li> <li> Professionalism &amp; Ethics: <ul> <li>Upholds strong ethical standards and professionalism in all interactions exhibiting our core values</li> <li>Willingness to learn from and contribute to a team environment.</li> </ul> </li> <li> Related Experience &amp; Education <ul> <li>Two or four-year degree is preferred</li> <li>Previous experience in software implementation, technical support, or training roles is beneficial but not required.</li> <li>Experience in related roles in a trade such as landscape, janitorial, pest control, or similar industry is preferred.</li> </ul> </li> </ul> Where You’ll Work: Employees for this position will be remote. This role is not eligible for visa sponsorship. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $49,000 USD - $70,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Pro Product Implementation Analyst

Ready to be a Titan? Play a pivotal role as a Senior Data Engineer. The Convex product at ServiceTitan leverages rich data on virtually every commercial property in the country to provide our users with powerful tools and insights. As a Senior Data Engineer, you will be at the heart of our data-driven products, implementing scalable platforms and ensuring efficient data movement across various sources and systems. If you share our values of building for perfection, embracing modern tools, and solving complex problems, you might find yourself in a perfect company. What You'll Do:<ul> <li>Design and implement reusable solutions and architectures for data sharing and processing use cases.</li> <li>Support and improve our multi-tenant data pipeline, processes, infrastructure, and stack.</li> <li>Drive end-to-end performance, scaling, observability, and monitoring of our platforms.</li> <li>Create data governance models, including assets, relationships, domains, and communities.</li> <li>Work closely with multiple partner teams to build cross-functional customer solutions.</li> <li>Develop self-service data and analytics capabilities to empower users to navigate our data ecosystem.</li> <li>Automate quality monitoring and respond to alerts when data delivery SLAs are not being met.</li> <li>Assess and recommend architecture frameworks, design, and implement high-performance complex solutions to support data and analytical products.</li> <li>Evaluate and implement efficient distributed storage and query techniques.</li> <li>Champion high-quality code with corresponding test coverage. Participate in regular code reviews and engage in constructive discussions.</li> <li>Implement CI/CD and other automation techniques to streamline data ingestion and delivery processes.</li> <li>Champion Data Governance, Compliance, and Security best practices.</li> </ul>What You'll Bring<ul> <li>B.S. or M.S. degree in Computer Science or related technical field or equivalent practical experience.</li> <li>5+ years of software backend/data engineering experience, including familiarity with data modeling, ETL, schema, and system design, roadmap planning, batch processing, implementation, maintenance, and documentation.</li> <li>Professional development experience in languages such as Python, Scala, or Go.</li> <li>Experience with large-scale distributed storage and database systems (e.g., Postgres, ElasticSearch, Cassandra, Hadoop, etc).</li> <li>Hands-on experience building Spark applications or similar Big Data pipelines/frameworks/services (e.g., Hadoop, Hive, Kafka, Presto, Beam, Parquet, Avro, etc.)</li> <li>Sound knowledge about database concepts such as transactions, indexing, concurrency.</li> <li>Effective communicator; able to help drive the data engineering roadmap and keep stakeholders updated.</li> <li>Familiarity with API integrations and development on respective CRM platforms.</li> <li>Some understanding of data-science &amp; machine-learning data use cases.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Data Engineer

Ready to be a Titan? We’re looking for a customer backed, data-driven messaging expert and execution-oriented product marketer to own product narrative and go-to-market strategy for Service Titan’s Financial Technology (FinTech) products.What you'll do: <ul> <li>Create and execute a multi-year plan to drive sales leads and self-serve adoption of ServiceTitan's FinTech product portfolio.</li> <li>Develop differentiated positioning and messaging for products that inspires customers and drives action.</li> <li>Influence the product roadmap by continually refining and synthesizing your understanding of the market, competition and customers we serve.</li> <li>Strategize with sales leadership on what sales enablement materials and practices are needed to supercharge go-to-market. Oversee the material development process, co-own the numbers.</li> <li>Develop go-to-market strategy and execute campaigns across multiple product lines to drive product adoption and growth. Prove efficacy with testing and success metrics.</li> <li>Understand customer needs through market analysis, surveys, interviews, and product usage data. Use understanding to impact strategy.</li> <li>Develop segmentation, targeting, and adoption strategy across ServiceTitan’s portfolio of FinTech products.</li> <li>Leverage your knowledge of customer marketing and cross-sell best practices to optimize ServiceTitan’s cross sell capabilities of FinTech products.</li> </ul>What you'll need: <ul> <li>9+ years of work experience, including 4+ years in product marketing, with experience in small business (up to 50 employees) and mid-market (50-1000 employees) audiences. </li> <li>Expertise and demonstrated experience marketing FinTech products- either payments, lending, or both. </li> <li>Proven success in cross-selling and increasing adoption of add-on products.</li> <li>Experience conducting user and market research.</li> <li>Ability to create compelling narratives and positioning at both the feature and company levels, with a customer-centric approach.</li> <li>Strong curiosity, strategic thinking, and quantitative skills, leveraging data to address challenges.</li> <li>Execution-oriented, with a track record of driving and launching go-to-market campaigns.</li> <li>Influential collaborator, skilled in working with cross-functional teams and various organizational levels.</li> <li>Excellent planning abilities, with a history of managing competing priorities and advancing multiple projects.</li> <li>Experience leading and enhancing product marketing teams based on previous expertise.</li> <li>Self-driven, goal-focused, and highly organized.</li> <li>Outstanding written and verbal communication skills, including editing and coaching.</li> <li>BA/BS degree required; MBA a plus but not necessary.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Lead Product Marketing Manager

Ready to be a Titan?ServiceTitan’s Senior Specialist AI and Martech is a remote role that serves as the creator and builder of AI software solutions for the Marketing team. This future Titan will be a key resource in helping build out solutions that combine AI with marketing and sales technology in order to deliver enhanced marketing capabilities to the Marketing org resulting in higher efficiency and effectiveness of marketing programs. We are looking for a candidate who has experience with and an obsession for all things Martech, as well as excellent communication skills and a knack for communicating complex topics clearly and effectively.What you'll do:<ul> <li>Build the marketing AI operations program from the ground up.</li> <li>Develop a strategic roadmap for AI integration within the marketing department.</li> <li>Identify all areas of marketing where efficiency and effectiveness can be improved via AI tools.</li> <li>Prioritize across all AI opportunities within marketing and manage the build out of AI tools and workflows across all teams within marketing.</li> <li>Run build vs buy analysis for AI tools to be used within marketing</li> <li>Hands on development and roll out of AI applications within the marketing team</li> <li>Stay at the forefront of AI trends and capabilities and ensure the most impactful use cases are being operationalized within the marketing organization</li> </ul>What you'll bring:<ul> <li>5-8 years of experience in design, creation, implementation and maintenance of technical items such as: web eventing and martech instrumentation, martech platform and API integration, process automation, attending to data deliverability issues, implementing high-fidelity and responsive HTML experiences, and troubleshooting third-party integrations and synchronization events.</li> <li>A solid background in demand generation or marketing operations, with demonstrated expertise in analytics, digital experience, and Customer Data Platform (CDP) technologies</li> <li>Proficiency leveraging SQL, python, JavaScript and similar languages and technology to drive automation, access APIs, and build lightweight data products.</li> <li>Bachelor's Degree. </li> <li>Exemplary verbal and written communication skills to facilitate daily interaction with customers.</li> <li>Ability to understand and display empathy for customers.</li> <li>Ability to build strong relationships internally and externally, and work effectively cross-functionally.</li> <li>Results-driven, detail-oriented, and an organized self-starter.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Marketing AI & Martech Applications Specialist

Ready to be a Titan?Service Titan is seeking an exceptional Sr. Salesforce CPQ/Billing Engineer to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. The Sr. SalesforceCPQ (Configure Price Quote) Engineer will be responsible for designing, developing, and implementing CPQ solutions in Salesforce that meet business requirements. The ideal candidate will have strong technical skills in Salesforce development, including Apex, Visualforce, and Lightning, as well as extensive experience in CPQ implementation.What You’ll Do:<ul> <li>As a Senior Salesforce CPQ Engineer, you will be responsible for the design, development, and maintenance of SFDC CPQ application.</li> <li>Design, configure, administer and customize SFDC CPQ application. Well versed with Apex code, Custom Objects, Workflow Rules, Custom Fields, Validation Rules and VisualForce Pages.</li> <li>Develop and maintain technical design documents.</li> <li>Responsible for owning system configuration and user setup as needed. Configure fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards.</li> <li>Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases and deployment plans as needed for the engagement.</li> <li>Identify the root cause of defects and develop fixes in the system.</li> <li>Work with Scrum Master, Product Analysts to scope work and produce estimates.</li> <li>Provide pre- and post-implementation technical support.</li> <li>Working with SFDC support to resolve issues with CPQ and related applications. Maintain smooth operation and performance of the platform.</li> <li>Ability to prioritize to ensure work is done in a timely and high-quality manner.</li> </ul><h2>What You’ll Bring:</h2><ul> <li>Minimum of 3 years of experience in Salesforce development with a focus on CPQ functionality.</li> <li>Strong understanding of Salesforce CPQ concepts, including product catalog, pricing, quotes, contracts, and billing.</li> <li>Experience in CPQ Data Migration.</li> <li>Programming background using one or more of the languages such as APEX, Visualforce, Lightning, Java.</li> <li>Enterprise integration architectures such as SOA, RESTful, ETL</li> </ul><ul> <li>Deep understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles.</li> <li>Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships</li> <li>Excellent communication skills, including the ability to communicate technical concepts to non-technical stakeholders.</li> <li>Salesforce certifications (e.g., Salesforce Certified CPQ Specialist, Salesforce Certified Platform App Builder, Salesforce Certified Administrator) preferred.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $105,000 USD - $150,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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