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Ready to be a Titan?As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of business to drive customer satisfaction and value maximization. The ideal candidate is someone passionate about both high-level and tactical coaching, as well as problem-solving and building frameworks from the ground up. They are positive and influential, embodying ServiceTitan’s values with the ability to build culture within their team and the Success organization.What You’ll Do:<ul> <li>Team Build a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers</li> <li>Set and maintain standards for customer success within ServiceTitan that are aspirational and consistently provide our customers the experience they expect and deserve.</li> <li>Coach and motivate team members based on their unique skill sets, maximizing their strengths and engaging in meaningful conversations around growth opportunities</li> <li>Implement processes and frameworks where needed, leveraging data and observations to iterate on what is already in place to take the team to the next level of effectiveness</li> <li>Ensure for data integrity and accuracy across all platforms and workstreams</li> <li>Advise on strategic customer engagement plans to drive value and ROI across the Corporate book of business</li> <li>Equip and Empower CSMs with the fundamental role clarity, knowledge, skills, processes and tools to achieve their goals/OKRs</li> <li>Manage team performance at the highest standard through weekly 1:1s, progress reports, goal tracking, and aligning to the needs and urgency of the organization</li> <li>Track KPI’s for your respective team to effectively measure impact and performance in an actionable, data-driven manner</li> <li>Anticipate risks and issues and proactively identify optimal solutions for preventing these or solving them as they arise.</li> <li>Inform the strategy for quarterly plans and goals for the team according to forecasted needs</li> <li>Manage and document customer escalation calls</li> <li>Hire and Retain an exceptional team of Success Managers with clear demonstration of cultural characteristics and competencies. Help develop team members with a focus on continued professional development. </li> </ul>What You’ll Bring:<ul> <li>5+ years of experience in customer success or account management roles within the SaaS industry.</li> <li>2+ years of people management experience within a customer facing department</li> <li>Proven track record of successfully managing and developing high-performing teams.</li> <li>Strong understanding of customer success best practices and methodologies.</li> <li>Excellent communication, interpersonal, and problem-solving skills.</li> <li>Ability to work collaboratively across departments and influence cross-functional teams.</li> <li>Proficiency in customer success software (e.g., Gainsight) and CRM systems (e.g., Salesforce).</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Analytical mindset with the ability to leverage data to drive decisions.</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others in a remote environment</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution </li> </ul>Preferred Skills and Experience:<ul> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.</li> <li>Experience in leading customer success teams in a high-growth SaaS environment.</li> <li>Background in developing and implementing customer success frameworks and playbooks.</li> <li>Familiarity with advanced customer success tools and technologies.</li> <li>Demonstrated ability to drive customer advocacy and prior experience managing a BoB</li> <li>Strong project management skills with experience in leading cross-functional initiatives.</li> <li>Experience in conducting customer health assessments and developing risk mitigation plans.</li> <li>Knowledge of industry trends and best practices in customer success and SaaS.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Manager, Customer Success Management

Ready to be a Titan?ServiceTitan is looking for a Senior Accountant with strong communication, organization, and critical thinking skills to join the GL team. This role is responsible for key areas of the general accounting function including the monthly and quarterly accounting close processes and ensuring accurate and timely financial reporting. In addition, this position will work closely with Senior Accounting Manager on key processes, policies, and the implementation of controls to drive consistent accounting compliance with SOX requirements.What You'll Do:<ul> <li>Perform general accounting functions and other month-end close activities, including preparing journal entries while meeting global close deadlines.</li> <li>Reconcile, analyze, and resolve questions regarding assigned general ledger accounts timely and accurately. </li> <li>Prepare monthly account reconciliations that include multi-currency accounts and complex, high-volume bank accounts.</li> <li>Manage fixed assets for subsidiaries.</li> <li>Analyze monthly and quarterly financial results, providing flux explanations for significant variances to management.</li> <li>Support the internal and external audit process, with specific focus on collecting &amp; submitting key financial and accounting data timely. </li> <li>Assisting with the development, maintenance and documentation of all policies and procedures related to assigned areas of responsibility.</li> <li>Support management in completing special projects and other tasks as assigned.</li> <li>Partner with the Internal systems team and support initiatives to enhance accounting accuracy and automation of accounting processes.</li> <li>Collaborate with cross-functional teams such as Tax and FP&amp;A.</li> </ul>What You'll Bring:<ul> <li>5+ years of accounting experience; CPA preferred</li> <li>Strong understanding of GAAP accounting</li> <li>Ability to identify and analyze problems and provide solutions</li> <li>Ability to work independently and as a team player in a fast-paced environment.</li> <li>Experience in Workday Financials preferred</li> <li>Highly proficient in MS Office applications: Excel, Word &amp; PowerPoint </li> <li>Excellent attention to detail and follow-up skills.</li> <li>Excellent communication skills, strong work ethic, and accountability.</li> <li>Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize results.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Accountant

Ready to be a Titan? ServiceTitan is the world’s leading all-in-one software for commercial and residential businesses. Our Sales team plays a critical role in showing potential customers how our technology is not only able to transform business but also lives. The first step in the customer journey begins with our Sales Development team. Marketing Development Representatives (MDRs) are crucial team members who identify and connect with prospective customers on the impact ServiceTitan is able to bring for them. A successful candidate will book product demonstrations between the prospect and the Account Executive and assist the Account Executive with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices. If you’re ready to be a part of a team that is leading the charge in transforming an industry (&amp; your future career), this is the perfect opportunity for you! What you'll do: <ul> <li>Build a strong inbound pipeline of prospective customers by converting inbound opportunities through form submission, online chat, &amp; the inbound sales line Implement creative ways to engage and build rapport to maintain your book of prospects that have raised their hand to check out ServiceTitan </li> <li>Book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to successfully attain the partnership</li> <li>Communicate the value and areas of opportunities the product provides to prospects via phone and/or e-mail Mentor incoming MDR’s </li> <li>Achieve and exceed daily KPI’s and monthly MDR quota </li> </ul> What you'll bring: <ul> <li>Exceptional verbal and written communication skills to make multiple phone and e-mail contacts per day </li> <li>Ambition because you recognize everyday is a new opportunity for you to be better than yesterday </li> <li>To be coachable with an appetite to seek and, most importantly, adapt feedback that is given </li> <li>To be a team player by effectively collaborating and being a positive influence to your colleagues </li> <li>To be adaptable and think outside the box to proactively address potential roadblocks and/or issues </li> </ul> Your Journey to Success: <ul> <li>1 Month Complete STartUp and MeasureUp (ServiceTitan’s New Hire Orientation program) Learn the SDR function - Value of role and opportunity, expectations, and ground work to execute day to day functions Deep dive into understanding trades industry, customer persona, and ICP Meet the amazing XDR team and cross functional sister departments </li> <li>2 Months Pass all MDR Onboarding certifications Begin qualifying if prospects are a fit for ServiceTitan and handling discovery calls Confidently build and maintain sales pipeline, handle common objections, and reinforcement of product value </li> <li>3 Months Fully ramped MDR hitting, or exceeding, quota Developed rapport and collaborative partnerships with other Titans to achieve goals Weekly 1:1’s with manager for continuous development and career pathing 12 months Continually hitting and exceeding quota Mentor and resource for incoming MDR’s Career development for future opportunities within the organization</li> </ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $56,014 USD - $60,008 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Marketing Development Representative

We’re Aspire, a ServiceTitan company We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?You will be part of the engineering leadership team at Aspire, responsible for growing the organization and delivering product excellence. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. We’re looking for an Engineering Manager who will help us lead teams within R&amp;D at Aspire. We need thoughtful, proactive leaders who support their teams, encourage growth, and drive accountability through results. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity, those who partner well with Product and Project Managers, Designers, and stakeholders as we run cross-functional agile teams.What You’ll Do:<ul> <li>Take end to end ownership of team(s) projects</li> <li>Mentor and guide engineers within your team(s) and occasionally cross team</li> <li>Help your team to improve their performance, the quality of their work; make major design decisions</li> <li>Collaborate with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks and blog posts) and screening (HackerRank tests)</li> <li>Communicate effectively with developers, product managers, customers, partners, and other leaders.</li> </ul>What You’ll Need: <ul> <li>Most of your work will be leadership and management focused but you will be expected to guide the technology decisions of your team and contribute as needed (sometimes you may be asked to get your hands on the keyboard and other times you may be asked to code review)</li> <li>3+ years of experience managing small to medium software development teams preferably in an agile environment</li> <li>8+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)</li> <li> Expert-level knowledge of: <ul> <li>Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)</li> <li>HTML5 and JavaScript; experience with Typescript and React is a plus</li> <li>Git, unit testing, debugging, profiling, performance monitoring</li> <li>Distributed architecture best practices</li> </ul> </li> <li>Strong communication and technical writing skills</li> <li>B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field</li> </ul>Where You’ll Work:Employees for this position will be remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manager, Software Engineering (Aspire)

Ready to be a Titan? ServiceTitan’s Pro Sales Account Manager is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our existing customers adopt innovative new modules to further drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify upsell opportunities, demonstrate the value of our products, negotiating mutually beneficial customer agreements, working with Product to prioritize the right features, and partnering with Customer Success in customer retention. What You'll Do:<ul> <li>Foster &amp; build relationships with customers post-sale to identify upsell opportunities. Including: outbound prospecting, outreach to educate customers on new products/features, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization</li> <li>Develop understanding of customers business needs, growth opportunities and pain points to upsell suite of Pro Product add on features</li> <li>Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features and drive better overall product experience</li> <li>Ability to assess and accurately forecast sales activity and revenue goals</li> <li>Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline</li> <li>Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest</li> </ul> What You'll Bring:<ul> <li>+2-3 years of experience in sales in a quota carrying role</li> <li>+1-2 years of closing experience in a SaaS/Software role strongly preferred</li> <li>Consultative sales approach towards cold prospecting, up-selling, demoing, negotiating, and communicating value proposition is strongly preferred</li> <li>Responsible for upselling a suite of multiple products/services to external customers up to C Suite</li> <li>Connection and/or experience to the home services or construction industry is valued</li> <li>Strong analytical skills and proficiency in Salesforce a plus</li> <li>Self motivated/self starter mentality with the ability to think creatively on your feet</li> <li>Bachelor's degree preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $82,700 USD - $94,300 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Account Executive, Pro Accounts

Ready to be a Titan?ServiceTitan is looking for a highly motivated Senior Revenue Accountant to play a key role within our Revenue Accounting Team. This role will be integral to ensuring the accurate accounting and reporting of revenue in accordance with generally accepted accounting principles (GAAP) and will report to the Senior Manager - Technical Revenue Accounting and will be instrumental in supporting the growing revenue function while playing a strategic role in the Finance function and Revenue Operations of the company.What you’ll do:<ul> <li>Partner with the Senior Manager - Technical Revenue Accounting to ensure that revenue for all segments is accurately recognized in accordance with US GAAP and the Company's revenue recognition policies.</li> <li>Ability to read complex contracts/agreements and identify pertinent terms and issues to determine appropriate accounting treatment, validate proper recognition in revenue systems, and propose solutions within the Company's existing revenue recognition policy and accounting literature.</li> <li>Prepare detailed technical accounting memos to support financial reporting and compliance. Owning Revenue Policy updates.</li> <li>Prepare and update SSP analyses for company product offerings.</li> <li>Support Salesforce Billing and Workday financial system integration and enhancement projects,</li> <li>Partnering with the FP&amp;A team on the revenue forecasting process to provide insights on revenue treatment and revenue policy. Identify opportunities for process improvements and automation within the disclosure process. Scale and refine processes to improve efficiencies and incorporate best practices, utilizing data to maximize process automation</li> <li>Work with the external auditors to provide the required support for the quarterly reviews and annual audit.</li> <li>Facilitate ad-hoc analysis and projects, as required</li> </ul>What you’ll bring:<ul> <li>4+ years' experience in accounting at a public accounting firm or a public software company with a focus on revenue recognition.</li> <li>Bachelor’s Degree or equivalent in Accounting or Finance.</li> <li>Experience in both public accounting and an industry/publicly traded SaaS company is strongly preferred.</li> <li>Demonstrated ability to perform in a fast-paced, high-growth environment.</li> <li>Strong understanding of Accounting &amp; Revenue principles and operational business processes.</li> <li>Excellent problem-solving and analytical skills with a strong attention to detail.</li> <li>Must possess strong communication skills.</li> <li>Experience with Salesforce and Workday Financials preferred.</li> <li>Certified Public Accountant license (CPA) preferred.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Revenue Accountant

Ready to be a Titan?We are looking for a Director of Product, Sales Technology to lead the development of our next-generation sales experience—how ServiceTitan customers estimate, present findings and diagnostics, recommend services, and close deals. As we expand into new verticals, we need an innovative product leader to elevate our capabilities, integrate AI into the experience, and build cutting-edge tools that empower technicians and sales teams in the field.This role is ideal for a visionary product leader who thrives at the intersection of consumer-grade user experiences, AI-driven automation, mobile and enterprise SaaS. You should have a strong background in B2B2C and consumer product development, with deep empathy for the sales and technician personas who rely on our tools to win business every day.What You’ll Do:<ul> <li>Define and execute the product strategy for ServiceTitan’s sales technology experience, ensuring it aligns with our customers’ needs and business objectives.</li> <li>Reimagine the estimating and sales process to drive increased conversions, revenue growth, and superior customer experiences.</li> <li>Leverage AI and automation to transform how sales teams and technicians perform assessments, demonstrate expertise, present recommendations, and close deals.</li> <li>Develop deep customer empathy by engaging directly with service professionals, field technicians, and business owners to understand their workflows, challenges, and pain points.</li> <li>Lead and mentor a team of product managers, fostering a culture of innovation, ownership, and impact.</li> <li>Collaborate cross-functionally with engineering, design, data science, marketing, and GTM teams to build and launch industry-leading solutions.</li> <li>Drive measurable business outcomes by prioritizing features that increase sales efficiency, technician and sales rep adoption, and customer satisfaction.</li> <li>Stay ahead of industry trends in sales technology, field service management, AI-driven sales enablement, and consumer purchasing behavior.</li> </ul>What you'll need:<ul> <li>10+ years of product management experience, with at least 3+ years in a leadership role.</li> <li>Proven experience building B2B2C or consumer-facing software products with high user engagement.</li> <li>Experience in sales enablement technology, estimating tools, or field service workflows is a strong plus.</li> <li>Strong understanding of AI-driven experiences, automation, and data-driven personalization.</li> <li>A customer-obsessed mindset with the ability to develop deep empathy for service technicians and sales teams.</li> <li>A track record of scaling products into new markets or verticals.</li> <li>Exceptional communication and collaboration skills, with the ability to align stakeholders and drive execution.</li> <li>Experience leading and mentoring high-performing product teams.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $221,400 USD - $296,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Director of Product, Sales Technology

Ready to be a Titan? As a Retention Specialist, you will bring your knowledge of the ServiceTitan, its value drivers, and customer journey to help bridge the gap between Sales and Onboarding for new customers. You will be responsible for identifying and de-risking churn as customers navigate their transition to ServiceTitan, while supporting and enabling our Sales teams internally.What you'll do:<ul> <li>Serve as POC for customers until they transition from Sales to Onboarding</li> <li>Progressively comb through accounts and identify debooking risks</li> <li>Identify &amp; address pain points and road blocks in the Sales hand-off and Onboarding process that the team has to navigate, while resolving debooking risks</li> <li>Manage escalations on behalf of sales related to pre-sales items such as: concessions, billing modification, and contract amendments - may require speaking directly with customers about retention options</li> <li>Own Salesforce workflows for creating, updating, and ensuring compliance with escalation ticketing system</li> <li>Own concessions list &amp; help the Sales team offer customer concessions in debooking risk/escalations &amp; get approval from billing</li> <li>Develop resources and enablement for the Sales team to tackle and navigate debookings at higher levels</li> <li>Work with other department leads to continue to develop and adapt to debooking trends - keep teams proactive</li> <li>Gather data &amp; log churn info to record successful saves, churn reasons to identify what’s working and what needs improvement</li> </ul>What you'll bring:<ul> <li>2 years experience in Sales or customer escalation management and process improvement</li> <li>Demonstrated ability and desire to perform hands-on, roll-up-your-sleeves level that will help transform the Sales/Onboarding customer retention process</li> <li>Well versed in defining and optimizing business processes and measuring the effectiveness of process and people</li> <li>Flexibility, and ability to adjust on the fly, to new demands; a high sense of urgency</li> <li>Exceptionally strong communication skills, including experience, effectively communicating with the executive team</li> <li>Strong attention to details and demonstrated ability to handle multiple priorities</li> <li>Excellent planning, time management, organizational and interpersonal skills</li> <li>The ability to consistently deliver on commitments</li> <li>Strong risk and problem mitigation skills, as well as facilitate timely decisions against action plans</li> <li>Bachelor's Degree preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $48,500 USD - $64,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Retention Specialist

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Partner cross-functionally with Leadership, Operations, Enablement, and Business Technology teams to design, optimize, and scale business processes—primarily within Salesforce—to address key business challenges.</li> <li>Actively participate in all phases of the Software Development Lifecycle (SDLC), including daily stand-ups, sprint planning, reviews, demos, and User Acceptance Testing (UAT).</li> <li>Own and drive high-impact initiatives from ideation through execution and iteration—translating business requirements into scalable technical solutions, providing regular stakeholder updates, and ensuring on time delivery.</li> <li>Analyze and document current and future state workflows using process mapping to identify areas for efficiency and automation.</li> <li>Develop clear and comprehensive user stories, use cases, and functional specs to effectively communicate requirements to development teams.</li> <li>Lead UAT efforts to ensure solutions meet business needs and function as intended.</li> <li>Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption.</li> <li>Apply and advocate for best practices in designing and implementing solutions across Salesforce and integrated applications to maximize efficiency and process effectiveness.</li> <li>Define and track KPIs to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement.</li> <li>Collaborate with Business Technology teams to align system development with the broader business roadmap, capacity planning, and prioritization efforts.</li> <li>Manage ad-hoc and Business-As-Usual (BAU) requests from stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort—while providing good, better, best solution options to guide decision-making.</li> </ul>What you'll bring:<ul> <li>Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field.</li> <li>3+ years of relevant experience, ideally within SaaS business operations, with a strong understanding of the customer journey.</li> <li>Proven experience in creating process maps, writing technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT).</li> <li>Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels.</li> <li>Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects.</li> <li>Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise.</li> <li>Deep understanding of business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals.</li> <li>Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision.</li> <li>Hands-on experience with Salesforce Sales Cloud, with a strong understanding of core functionality and best practices; experience with CPQ and Service Cloud is a plus.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $93,800 USD - $125,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Business Analyst

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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