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Ready to be a Titan?ServiceTitan is seeking an experienced Principal Product Manager to lead our Payments product portfolio, an essential function that sits at the intersection of technology, finance, and customer experience. We’re looking for a visionary leader with deep expertise in payments who can transform complex challenges into seamless, secure, and scalable solutions that deliver real value to our customers.As the driving force behind our payments products, you'll play a key role in shaping the strategy, development, and optimization of our payments infrastructure. This is a pivotal position for someone who understands the intricacies of large-scale payment systems and can lead a team to create differentiated solutions in a fast-paced environment.What you'll do:<ul> <li>Define the product vision and strategy for our Payments platform, aligning it with the overall product roadmap and company goals.</li> <li>Engage with customers to deeply understand their payment processing workflows, pain points, and needs, translating those insights into innovative product features and enhancements.</li> <li>Develop and enhance core payment functionalities, including payment gateways, transaction optimization, fraud prevention, and security protocols.</li> <li>Represent ServiceTitan as a thought leader in payments, both internally and externally, including customer engagements, industry forums, and our online community.</li> <li>Collaborate closely with cross-functional teams (engineering, design, marketing, and sales) to ensure the successful execution of product initiatives, from ideation through to market launch.</li> <li>Monitor and drive product adoption, working with product marketing and go-to-market teams to create impactful launch strategies and ensure customer success.</li> <li>Stay ahead of industry trends and best practices, ensuring our payment solutions not only meet but exceed market expectations in performance, security, and compliance.</li> </ul>What you'll bring: <ul> <li>10+ years of relevant experience, with at least 5 years in product management, ideally focused on payments or financial services.</li> <li>Deep expertise in payment systems, including payment gateways, merchant acquiring, fraud prevention, security, and transaction processing.</li> <li>Proven ability to translate business and customer requirements into scalable, secure, and user-friendly payment solutions.</li> <li>Strong technical background with a deep understanding of payment processing technology and financial software ecosystems.</li> <li>Demonstrated success in leading cross-functional teams to deliver complex products on time and within scope.</li> <li>Experience working in agile environments, driving product development through methodologies such as Scrum or Kanban.</li> <li>Excellent communication and leadership skills—you can articulate complex payment concepts to diverse stakeholders, from engineers to executives.</li> <li>Experience with cloud computing or SaaS platforms is a plus.</li> <li>Bachelor’s degree required, advanced degree preferred.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Principal Product Manager, Payments

Ready to be a Titan? You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity.What you'll do:<ul> <li>Own from end to end the short and long term technical vision of your squad</li> <li>Be responsible for all major technical decisions for your squad (a successful lead will be able to influence the decisions of their team without having to make all of them)</li> <li>Provide technical mentorship and guidance to engineers within your team and others</li> <li>Help your team to improve the technical quality of their work through regular technical design and code reviews</li> <li>Share your technical knowledge and expertise through regular tech talks and/or blog posts</li> <li>Communicate effectively with engineers, product managers, customers, partners, and other leaders</li> </ul>What you'll bring:<ul> <li>We expect that as an individual contributor, you are a role model</li> <li>You will be expected to guide the technology decisions of your team, while contributing alongside them</li> <li>Equivalent of 8+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)</li> <li>Equivalent of 15+ years of industry experience</li> <li> Expert-level knowledge of: <ul> <li>Microsoft .NET technology stack (C# / .NET,<a href="http://asp.net/" target="_blank"> ASP.NET</a> MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)</li> <li>HTML5 and JavaScript; experience with Typescript and React is a plus</li> <li>Git, unit testing, debugging, profiling, performance monitoring</li> </ul> </li> <li>Strong communication and technical writing skills</li> <li>B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Staff Software Engineer

Ready to be a Titan? The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes. What you’ll do:<ul> <li>Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. </li> <li>Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.</li> <li>Lead scoping and discovery sessions to understand and document business requirements.</li> <li>Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.</li> <li>Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.</li> <li>Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.</li> <li>Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.</li> <li>Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.</li> <li>Travel for client on-site 20-30% of the time.</li> </ul> What you’ll bring:<ul> <li>Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.</li> <li>Bachelor's Degree or equivalent professional work experience.</li> <li>Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly .</li> <li>Ability to think several steps ahead and take proactive steps to address roadblocks and issues.</li> <li>Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.</li> <li>Collaborative team player always looking to help and enable others in the organization.</li> <li>Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.</li> <li>Knowledge and previous experience with Excel and SmartSheet a plus (not required).</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Enterprise Implementation Consultant

Ready to be a Titan?ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.We are looking for a talented Senior UI Engineer that enjoys building tools to increase the efficiency of our Design, Engineering, and Product Management teams. You will be a core member of our mature and growing design systems team extending our design system, <a href="https://anvil.servicetitan.com" target="_blank">Anvil</a>, aiding in creating a class-leading SaaS product across platforms and devices.Reporting to the Group Manager, Design Systems, the Senior UI Engineer applies technical know-how and eye for design detail to push ServiceTitan’s current Design and Engineering standards to an even higher level. You’re the kind of person who is passionate about design systems, collaboration and inclusion. You’ll live in the space between development and design, pushing the boundaries of user interface design and design systems thinking. If you are someone interested in building scalable systems, accessibility, adaptive design, building tools, automation, and presenting your work, this role is for you.<h2>What You’ll Do</h2><ul> <li>Be a core contributor to our design system through code contribution and component feedback</li> <li>Partner with Design and Engineering teams to extend, adapt, and evolve our shared processes and tooling to support a large number of teams working on a diverse array of products</li> <li>Build tools and processes for writing tests, automations, improving our build and release tools, maintaining our documentation and development environments, and championing Accessibility</li> <li>Document and maintain Engineering standards of the system; writing how, and more importantly why, patterns should be used</li> <li>Explore and propose frameworks, component and API structures</li> <li>Be a champion for our users and our consumers, delivering solutions that are scalable and solve real problems</li> <li>Maintain the integrity and security of our repositories</li> <li>Drive the adoption of our Design System across the company through communication as well as monitoring adoption metrics</li> </ul><h2>What You’ll Need </h2><ul> <li>Experience building production-level web application UI</li> <li>Experience building complex libraries that were used by multiple teams</li> <li>Experience working with CI/CD pipelines</li> <li>A solid understanding of systems thinking, you see how all the parts fit together and how small changes propagate throughout the system</li> <li>A strong understanding of HTML, CSS, &amp; JS without third-party libraries or frameworks (we use Sass, React, TypeScript, Webpack, GraphQL, and more)</li> <li>Strong communication and empathetic, attentive listening skills with the capability to anticipate the needs of partners</li> <li>To take ownership of your work and be able to prioritize in collaboration with the team</li> <li>Ability to consider design compromises and communicate trade-offs</li> </ul><h2>Bonuses</h2><ul> <li>Experience using or contributing to open-source projects, like Gatsby and Storybook</li> <li>Interest or experience collaborating on custom plugins in design tools, such as Figma</li> <li>Background using AI to build intuitive experiences</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior UI Engineer, Design Systems

Ready to be a Titan?ServiceTitan is looking for a highly motivated Senior Revenue Accountant to play a key role within our Revenue Accounting Team. This role will be integral to ensuring the accurate accounting and reporting of revenue in accordance with generally accepted accounting principles (GAAP) and will report to the Senior Revenue Accounting Manager and will be instrumental in supporting the growing revenue function while also helping to build scalable processes.What you’ll do:<ul> <li>Partner with the Senior Revenue Accounting Manager to ensure that revenue for all segments is accurately recognized in accordance with US GAAP and the Company's revenue recognition policies.</li> <li>Ability to read complex contracts/agreements and identify pertinent terms and issues to determine appropriate accounting treatment, validate proper recognition in revenue systems and propose solutions within Company's existing revenue recognition policy and accounting literature.</li> <li>Act as a strong liaison between the accounting partners and the system support teams (BizIT)</li> <li>Support Salesforce Billing and Workday financial system integration and enhancement projects, and lead process improvement and automation initiatives including system integration, enhancement.</li> <li>Partnering with the FP&amp;A team on the revenue forecasting process to evolve it to scalable, systematic processes.</li> <li>Identify opportunities for process improvements and automation within the close and disclosure process. Scale and refine processes to improve efficiencies and incorporate best practices utilizing data to maximize process automation</li> <li>Work with the external auditors to provide the required support for the quarterly reviews and annual audit.</li> <li>Facilitate ad-hoc analysis and projects, as required</li> </ul>What you’ll bring:<ul> <li>4+ years' experience in accounting at a public software company with a focus on revenue recognition.</li> <li>Bachelor’s Degree or equivalent in Accounting or Finance.</li> <li>Experience in both public accounting and an industry/publicly traded SaaS company is strongly preferred.</li> <li>Demonstrated ability to perform in a fast-paced, high-growth environment.</li> <li>Strong understanding of Accounting &amp; Revenue principles and operational business processes.</li> <li>Excellent problem solving and analytical skills with a strong attention to detail.</li> <li>Must possess strong communication skills.</li> <li>Experience with SalesForce and Workday Financials preferred.</li> <li>Certified Public Accountant license (CPA) preferred.</li> </ul>This role is not eligible for visa sponsorship. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $79,000 USD - $113,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Revenue Accountant

Ready to be a Titan? ServiceTitan is looking for a Technical Program Manager to take on a critical role working on key programs by improving communication and efficiency that leads to delivering high-quality software with predictable timelines. Our team is focused on improving the predictability of the software delivery schedule, leading and evangelizing Agile methodology, owning communication between Product, Engineering, Product Strategy, and Customer Success teams, and reducing operational overhead and expenses through process improvements and metric instrumentation.What you'll do:<ul> <li>Drive multiple simultaneous projects from start to finish and deliver value to our end customers</li> <li>Develop new programs to support the strategic direction of the organization</li> <li>Establish and track Program success metrics</li> <li>Create and manage long-term goals</li> <li>Develop a budget and plan for the program</li> <li>Develop an evaluation method to assess program strengths and identify areas for improvement</li> <li>Manage a program team with a diverse array of talents and responsibilities</li> <li>Ensure goals are met in areas including customer satisfaction, quality and team member performance</li> <li>Establish communication structure and facilitate program communication.</li> <li>Produce accurate and timely reporting of program status throughout its life cycle</li> <li>Identify, communicate and mitigate Program risks</li> <li>Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program</li> <li>Demonstrate stellar stakeholder management and executive presentation skills</li> <li>Create and enforce cross-functional accountability across all business and technical groups &amp; levels using soft and hard levers</li> <li>Collaborate with colleagues within our Technical PMO and across all other functions</li> <li>Use a variety of tools like JIRA, Confluence and Google Apps</li> <li>Lead and inspire your team and contribute to our company culture</li> </ul>What you'll bring:<ul> <li>3+ years of experience working as a technical project manager or program manager, leading medium to large software development projects</li> <li>Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)</li> <li>You have direct experience using Agile methodologies for managing projects and coaching teams</li> <li>Bachelor’s degree in Engineering, Business, Information Systems, Computer Science or equivalent.</li> <li>Self-motivated: You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.</li> <li>Persistent: When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues.</li> <li>Communicative: Your team is always informed and on the same page of what's happening when.</li> <li>Fun: You're a person who can talk to anyone; you're flexible, fearless, and excited to help build something great.</li> <li>Pragmatic: You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation.</li> <li>Positive: You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations.</li> <li>Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems.</li> <li>Data-driven: You can collect the data you need to make informed decisions quickly.</li> <li>Scrappy: You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front.</li> <li>A team player: You're willing to help out wherever needed.</li> <li>Intellectually Curious: You love learning new technologies, understanding important details and you ask questions to dig deeper.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $95,000 USD - $137,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Technical Program Manager

Ready to be a Titan? We’re looking for someone to lead architectural aspects of the Infrastructure engineering team at ServiceTitan. We are sitting on an incredibly rich set of functionality and customer use cases that ServiceTitan will need to continue to enhance, build anew and scale 10X.You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong architectural thought process. We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. Many of the features we offer — in particular, Machine Learning and AI-driven scheduling and dispatch automation — are light-years ahead of what currently exists on the market, and we love to hold this position. We are quality minded, use the most modern tools on .NET platform, have an amazing culture, love to solve complex problems, and embrace learning, exploration and growth. If you share the same values, we’d like to talk to you! What You'll Do: <ul> <li>Architect, design, develop, test, troubleshoot, debug, optimize, scale, perform the capacity planning, deploy, maintain, and improve software applications, driving the delivery of high-quality value and features to ServiceTitan’s customers. </li> <li>Coding and Automation of Applications on Cloud Platform</li> <li>Work collaboratively across the company to design, communicate and further assist with adoption of best practices in architecture and implementation.</li> <li>Actively participate in research, development, support, management, and other company initiatives designing solutions to optimally address current and future business requirements and infrastructure plans.</li> <li>Collaborate with Product Engineering teams to plan and deploy product releases</li> <li>Work with Engineering leadership to build scalable infrastructure &amp; shared services that meet the requirements and need of the platform and application teams</li> <li>Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems</li> <li>Contribute to product development / engineering as needed to ensure Quality of Service ofHighly Available services</li> <li>Resolution of product/service defects or design changes, infrastructure changes, or operational changes</li> <li>Establish strong relationships with company's leadership to ensure the use of technologies are well.</li> </ul> What You'll Bring: <ul> <li>BS or MS in Computer Science (or equivalent diploma and/or certifications) with 8-10 years related experience.</li> <li>Familiarity with Continuous Integration and Delivery including experience with tools such as Jenkins or Team City.</li> <li>Strong expertise &amp; experience with majority of Kubernetes, Functions/Serverless computing, Distributed messaging systems (Kafka, Event Hubs, SQS etc), Data Lakehouse architectures (e.g. Snowflake, Databricks Delta) and API gateways will be crucial to the success of this role.</li> <li>Administration and building automation for Azure, AWS or other public cloud technology.</li> <li>Hands-on experience with a Distributed Version Control System such as Git</li> <li>Advanced knowledge of at least of the following programming languages: C#, Visual Basic, PowerShell, Java.</li> <li>Experience scripting provisioning of servers, applications, and/or infrastructure in a production environment at scale.</li> <li>Knowledge of software development best practices, SDLC and experience deploying high availability systems and software.</li> <li>Experience with troubleshooting distributed web applications in a production environment.</li> <li>Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana)</li> <li>Administration and building automation for Azure, AWS or other public cloud technology</li> </ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $182,000 USD - $262,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Software Engineer

Ready to be a Titan?ServiceTitan is looking for an implementation manager for the New Trades SMB Implementation Team. In this role, you will become a critical member of the New Trades team, influence the company's continued success in this endeavor, and help shape the future of our expansion into New Trades markets. The ideal candidate will have experience in software implementation, escalation management, product solutions and strategic planning. You will own your client’s customer experience throughout implementation; expected to deliver excellent service, help clients complete onboarding in a timely manner and comfortable using the platform. The New Trades Implementation team is dedicated to delivering customers from trades outside our core ICP (including but not limited to Roofing, Exteriors, Water Treatment, Pool &amp; Spa, Security Systems and other trades). Titans in the New Trades Implementation will need to think outside the box to improve existing workflows to meet our customer's unique business needs. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.What you'll do:<ul> <li>Serve as a process and workflow focused point of contact for a cohort of customers during 5 week implementation program</li> <li>Prepare, update, and manage project management materials</li> <li>Keep all customers within your cohort on track to go-live within their agreed-upon schedule</li> <li>Manage various forms of risk that would prevent customers from going live within predetermined schedule</li> <li>Conduct live working sessions with customers, demonstrating best practices and critical features for go live</li> <li>Host open office hours, 1:1 meetings, and group check-in calls with your assigned cohort</li> <li>Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications</li> </ul>What you'll need:<ul> <li>At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience</li> <li>Critical thinking skills with experience in troubleshooting software issues</li> <li>Experience with ServiceTitan software a big plus</li> <li>Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail</li> <li>Exceptional customer relationship skills and a clear view on what constitutes excellent customer service </li> <li>Familiarity with SaaS business models a plus</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

SMB Implementation Manager, New Trades

Ready to be a Titan?Are you ready to shape the future of financial technology at ServiceTitan? As our General Manager / VP of Product, Fintech, you’ll have the unique opportunity to build, scale, and lead the Fintech division, transforming access to financial services in the trades. You’ll own product strategy, P&amp;L, partnerships, and efficient operations for this critical and fast-growing business line. This role puts you at the forefront of innovation, helping trade professionals thrive with modern financial tools.From day one, you’ll have the autonomy, resources, and executive support to make bold, impactful decisions. Your goal? Develop and deliver a suite of financial products—including Money-in solutions like payments, financing, as well as Money-Out solutions like Payables, Business and Fuel Cards and likely payroll solutions—to empower our customers, streamline their operations, and drive revenue growth. You’ll collaborate cross-functionally with Product, Engineering, Marketing, Business Development and Sales to integrate Fintech solutions that align with ServiceTitan’s mission to empower the trades. For the right candidate, this role could encompass go-to-market and customer success functions as well.This role offers the best of both worlds: strategic vision-setting and hands-on execution. Your success will amplify ServiceTitan’s growth, ensuring every tradesperson has access to financial tools that enhance cash flow, credit, and long-term stability.What you'll do:Business and Product Strategy<ul> <li>Drive the evolution from checks to digital payments, integrating modern payment methods like Tap to Pay and Pay by Bank.</li> <li>Lead the development of money outflow products, including strategic decisions on build, buy, and partner approaches.</li> </ul>Product Development<ul><li>Lead product teams in creating exceptional payments and embedded finance solutions that deliver tremendous customer value and drive engagement.</li></ul>Partner Management<ul><li>Cultivate strong relationships with key partners, from gateways to issuing banks, collaborating to align strategies and deliver on mutual goals.</li></ul>Program Growth and Performance<ul> <li>Drive customer acquisition and transaction volume, while boosting adoption of new money-out products.</li> <li>Analyze performance, identify growth opportunities, and implement plans to achieve program goals.</li> </ul>Marketing and Promotion<ul><li>Collaborate with Marketing and Product Marketing to increase engagement, plan annual and quarterly budgets, and identify new product opportunities.</li></ul>Compliance and Risk Management<ul><li>Work with Compliance to ensure regulatory adherence and implement risk management strategies to protect financial health.</li></ul>Reporting and Analysis<ul><li>Report portfolio performance, provide insights to the executive team, and conduct data analyses to identify trends and areas for improvement.</li></ul>Cross-functional Collaboration<ul><li>Partner with Engineering, Business Development, Marketing, Compliance, and Finance to support Fintech program success.</li></ul>What you'll bring: <ul> <li>Proven experience leading fintech products in high-growth, SaaS and technology-driven environments. Keen eye for design and ease of use for enterprise software products.</li> <li>5+ years of experience with merchant acquisition, developing and operating credit card and other digital payment experiences at high volumes on-site and online. Familiarity with nuances and intricacies of gateways, processors and various pricing structures involved.</li> <li>Demonstrated success in managing large business units, overseeing P&amp;L, and driving revenue growth.</li> <li>Strong communication and influence skills, with experience orchestrating initiatives across partners, cross-functional teams, and executive leadership.</li> <li>Background in collaborating with product and engineering on technical solutions.</li> <li>Strategic vision paired with a strong ability to execute and navigate ambiguity.</li> <li>Exceptional relationship-building skills, internally and externally.</li> <li>A passion for the trades and commitment to ServiceTitan’s mission to empower customers.</li> <li>An MBA or advanced management/technical degree from a top program is a plus.</li> </ul>This high-impact role offers the chance to make a tangible difference in an industry ripe for transformation. If you’re ready to lead with vision, create with purpose, and drive growth, this is the opportunity for you.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $266,000 USD - $333,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Vice President, Product & General Manager, Fintech

Ready to be a Titan? ServiceTitan is looking for a Talent Program Manager to join our Talent Management team. The ideal candidate has experience with leading and executing programs that define and measure talent, enable talent and employee engagement, and develop team members in a customer-centric approach that drives business impact. This role leads a team and supports the business collaborating with various business partners to implement new projects as well as improve upon cyclical projects already rolled out. This role will play a large part in ensuring the continual success of ServiceTitan’s Talent Management projects.What You'll Do:<ul> <li>In conjunction with Sr. Director, Talent Management and their team, this role will lead strategy and execution of organization-wide talent programs at ServiceTitan. The expectation is that the incumbent of this role refines and improves current processes.</li> <li>The scope of this role includes programs the entire employee lifecycle pertaining to mobility- from role change, development, job levels, career pathing, succession planning through exit of employees.</li> <li>Drive the strategy and execution of new programs (internal mobility, succession planning, leadership development) in Talent Management. New programs include initiatives that have not been rolled out effectively or are being created for the first time.</li> <li>Lead with a productized mindset that always leads with the customer/end user in mind- not what HR’s needs of the program are.</li> <li>Scope of project management includes taking the entire product lifecycle into consideration; discovery, design, collaborating with business partners, creating resources to support projects, leading organization-wide communication plans, rolling out said projects and completing retrospectives to gather feedback from customers on how to improve.</li> <li>Act as a primary point of contact for existing programs and initiatives—this includes meetings with program leaders and their respective employees and problem solving any issues or concerns with customers, stakeholders or business partners.</li> <li>Create training for execution and bring along stakeholders on project execution, timing and other relevant details. At times training will need to be created for HR Business partners with accompanying facilitator guides and train the trainer sessions. Other times the incumbent of this role will directly train the business.</li> <li>Collaborate with HR Business Partners and Talent Management team to gather feedback on programs, understand business needs and successfully execute. Oftentimes HR Business Partners will act as stewards of the programs and the incumbent of this role will need to be able to build relationships with and influence HR leaders up to CPO.</li> <li>Perform other projects or miscellaneous duties as requested or assigned, at times with minimal notice.</li> </ul>What You'll Bring:<ul> <li>A minimum of 5 years of experience in a fast-paced environment supporting various company programs and initiatives.</li> <li>Excellent attention to detail is a must; as you will be responsible for leading and executing company-wide programs, and reporting results to senior business leaders.</li> <li>Ability to work autonomously as well as influence business partners, stakeholders, and leaders in an effort to meet deadlines and deliverables.</li> <li>Passion for matters that define our ability to successfully define and evaluate talent, employee experience and development.</li> <li>Ability to comfortably manage various tasks and knowing how to prioritize them effectively.</li> <li>Intermediate experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).</li> </ul> Bonus:<ul> <li>Experience with a productized mindset</li> <li>Experience with change management</li> <li>Experience in presenting to high-level leaders and large groups</li> <li>Experience in fast-paced environments</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $105,000 USD - $150,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

40 ServiceTitan Jobs