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Ready to be a Titan?We are seeking a strategic and results-driven Program Manager to lead critical initiatives within our Product &amp; Technology organization. This high-impact role demands a seasoned executive capable of orchestrating complex, cross-functional programs, driving M&amp;A integration, and ensuring alignment between strategic objectives and operational execution. The ideal candidate will possess a strong business acumen, exceptional leadership skills, and a proven track record of delivering transformative outcomes in a fast-paced environment.What You’ll Do:<ul> <li>Strategic Program Leadership: Spearhead the end-to-end management of strategic programs, including scope definition, objective setting, timeline management, and deliverable execution.</li> <li>Cross-Functional Orchestration: Drive alignment and synergy across product, engineering, design, and other key stakeholder groups to ensure seamless program execution and effective communication.</li> <li>Strategic Planning &amp; Execution: Develop and implement comprehensive program plans, proactively manage dependencies and risks, and ensure adherence to budgetary and resource allocation parameters.</li> <li>M&amp;A Integration &amp; Synergy: Lead the integration of acquired entities into ServiceTitan's product and technology ecosystem, maximizing synergy and ensuring a cohesive operational framework.</li> <li>Outcome-Driven Management: Define and monitor key performance indicators (KPIs) to ensure programs achieve intended business outcomes, with a focus on value realization and return on investment (ROI).</li> <li>Program Management Excellence: Mentor and guide program management personnel, fostering a culture of continuous improvement and operational excellence within the organization. </li> </ul>What You’ll Bring:<ul> <li>Extensive Program Management Expertise: 10-15+ years of progressive experience in managing complex, large-scale programs within a product and technology context.</li> <li>Strategic Business Acumen: Demonstrated ability to translate high-level strategic objectives into actionable execution plans, with a focus on delivering measurable business results.</li> <li>Executive Leadership Skills: Exceptional leadership, communication, and stakeholder management skills, with the ability to influence and drive alignment at all organizational levels.</li> <li>M&amp;A Integration Proficiency: Proven experience in leading M&amp;A integration efforts, including process alignment, cultural integration, and value capture.</li> <li>Financial &amp; Analytical Acuity: Strong financial acumen, including budget management, resource allocation, and ROI analysis, coupled with advanced analytical and problem-solving skills.</li> <li>Technical &amp; Agile Expertise: Deep understanding of software development lifecycles, agile methodologies, and technology concepts</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Lead Program Manager, Special Projects

Ready to be a Titan? We are passionate about delivering high-quality, actionable data to solve real-world challenges in the home services industry. As businesses increasingly relyWe are driven to solve real-world challenges in the home services industry with innovative, AI-powered solutions. As the industry evolves, we seek AI-focused Product Managers who thrive on change and build adaptable, intelligent products. Leveraging Titan Intelligence (TI), our branded AI, we transform data into actionable insights, automation, and decision intelligence that enhance efficiency and performance. Working closely with Product Managers and business stakeholders, we uncover new opportunities to modernize operations, optimize workflows, and help customers lead in their markets.Principal TI Data Product Manager The Principal TI Data Product Manager is a strategic and hands-on role, responsible for leading AI innovation by identifying opportunities and collaborating with Product Managers and Engineering to prototype and launch AI-driven solutions for real-world challenges. This role requires a strong ability to identify AI opportunities within business processes and to develop complex models into intelligent, scalable solutions with significant impact. Additionally, this role bridges traditional product management, AI engineering, and business strategy to deliver cutting-edge AI solutions that leverage the latest advancements to transform decision-making, automation, and operational efficiency, driving measurable business outcomes.As a Principal TI Data Product Manager, you will: <ul> <li>Spearhead the design and implementation of AI-driven data strategies that align with current business objectives and anticipate future needs.</li> <li>Identify and translate AI and machine learning models into scalable enterprise solutions.</li> <li>Collaborate with cross-functional teams, including Engineering, Customer Success, Product, Legal, and UX, to develop AI solutions that enhance user experience and operational efficiency.</li> <li>Design and assess experiments focused on feature development, AI adoption, and data-driven decision-making to optimize outcomes.</li> <li>Partner with business stakeholders to offer expertise in AI experimentation, causal inference, and model evaluation, utilizing methods like A/B testing, multivariate testing, and uplift modeling.</li> <li>Define, prototype, and validate ML and AI solutions, ensuring feasibility and impact.</li> <li>Define model requirements, encompassing functional specifications for LLMs, retrieval augmentation, prompt engineering, and AI-powered automation.</li> <li>Work with prospects and customers to identify AI-driven business needs, pinpoint challenges, and showcase capabilities.</li> <li>Stay ahead of AI advancements by leveraging techniques such as LLM fine-tuning, retrieval optimization, model customization, and AI performance evaluation.</li> </ul>To be successful in this role, you'll need: <ul> <li>Passion for building AI-driven products that deliver measurable business impact.</li> <li>Experience in AI applications across Fintech, Marketing, or other data-intensive industries.</li> <li>A 4-year degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related discipline.</li> <li> 5+ years of experience in two or more of the following areas: <ul> <li>AI &amp; Machine Learning Product Development</li> <li>AI Experimentation &amp; Model Evaluation</li> <li>Technical Product Management or AI Product Management</li> <li>Data Science &amp; Analytics</li> </ul> </li> <li>Strong verbal and written communication skills, with experience influencing cross-functional teams.</li> <li>An entrepreneurial mindset with the ability to work independently and drive AI initiatives.</li> <li>Familiarity with LLM agents, AI-powered automation, model governance, and responsible AI practices.</li> <li>Experience developing and launching AI-driven products within enterprise environments.</li> <li>Hands-on experience with query languages (SQL preferred) and tools such as Tableau, Snowflake, Azure, Pendo, and FullStory.</li> <li>Experience in Home Services trades (HVAC, Plumbing, Electrical) is a plus.</li> </ul>Ways to Stand Out:<ul> <li>Ability to simplify complex AI concepts into actionable insights for cross-functional teams.</li> <li>Hands-on experience with LLM fine-tuning, AI retrieval systems, and advanced AI modeling.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Product Manager (Titan Intelligence)

As a Lead Development Representative, you will:<ul> <li> Enrich known accounts to the point that they are a high quality workable lead</li> <li> Identify and qualify prospective businesses that would fit ServiceTitan’s ideal customer profile</li> <li> Pinpoint key people and stakeholders within those companies and engage them in a high volume of phone and personalized email touch points</li> <li> Invite qualified prospects into early advisory programs for product input</li> <li> Create recommendations on new data to collect to properly score leads and segment the market and help solidify or adjust marketing segmentation strategies</li> <li> Help solidify or adjust marketing segmentation strategies</li> <li> Generate and maintain expert knowledge of the ServiceTitan software product, the home services industry, competition, market happenings, and trends</li> <li> Empower potential customers to discover unmet needs with their business and how we can deliver extraordinary value</li> <li> Achieve and exceed monthly sales metrics</li> </ul>To be successful in this role, you'll need:<ul> <li>Exceptional verbal and written communication skills to make multiple phone and e-mail contacts per day</li> <li> Ambition because you recognize everyday is a new opportunity for you to be better than yesterday</li> <li>To be coachable with an appetite to seek and, most importantly, adapt feedback that is given</li> <li>To be a team player by effectively collaborating and being a positive influence to your colleagues</li> <li>To be adaptable and think outside the box to proactively address potential roadblocks and/or issues</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Lead Development Representative (Contract)

Ready to be a Titan? We are looking for a Telecom Implementation Specialist to be in charge of the successful planning and managing of our customer’s phone integrations. This is an exciting and rewarding opportunity to join a rapidly growing team responsible for our entire customer base.What you'll do:<ul> <li>Serve as the single point of contact during the customer’s phone integration and set-up</li> <li>Schedule &amp; conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up</li> <li>Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup</li> <li>Coordinate and follow up with customers to ensure their integration is seamless and successful</li> <li>Process, keep track &amp; update the status of the customer’s integration in Salesforce</li> <li>Troubleshoot phone integration issues pre and post Live</li> <li>Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing</li> <li>Manage escalations from multiple teams internally and externally</li> </ul>What you'll need:<ul> <li>Deep technical understanding and ability to configure &amp; troubleshoot all aspects of POTS, VoIP, SIP, cellular/wireless, PRI, PBX, IVR routing, customer call flows, network architectures</li> <li>5+ years in a Telecom Technical role with emphasis on implementation</li> <li>Understanding in Telecom operations support (Carrier Ops, Call Processing, and Network Management)</li> <li>Understanding of LNP; particularly telecom industry standards</li> <li>Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning </li> <li>Superb customer service skills </li> <li>Great time management and excellent communication skills </li> <li>Self­starter who thrives in an entrepreneurial, fast­ paced environment, with an ability to “roll with the punches” </li> <li>Proven ability to multi­task and manage multiple moving pieces at a time while paying strict attention to detail</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $71,100 USD - $95,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Telecom Specialist

<h2>Ready to be a Titan? </h2>We are seeking a Product Manager – App Marketplace Tools with 5+ years of experience to drive the development, optimization, and expansion of our Marketplace tools and partner ecosystem. In this role, you will be responsible for building and enhancing the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring a seamless experience for partners and customers.This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our eco system partners. <h2>What you'll do:</h2><ul> <li>Marketplace Tools &amp; Execution: Define and drive the vision and roadmap for the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring streamlined partner management, app certification, onboarding, and governance while enhancing adoption and monetization.</li> <li>Partner Experience &amp; Onboarding: Optimize end-to-end partner workflows, enhance self-service tools, and establish governance policies to ensure compliance and seamless integration.</li> <li>Product Development &amp; UX: Develop PRDs, use cases, and user stories, Jira stories, collaborate on UX design, and work closely with engineering to build, refine, and enhance marketplace features.</li> <li>Analytics &amp; Performance Tracking: Define and develop analytics to measure partner engagement, app adoption, and key metrics, track KPIs to assess success, optimize workflows, and improve retention.</li> <li>Go-to-Market Execution: Create GTM plans and supporting materials to drive marketplace adoption and partner success.</li> <li>Cross-Functional Collaboration: Work with Engineering, Design, Sales, Business Development, Customer Success, and Legal to bring features and concepts from ideation through design, development, and launch.</li> </ul><h2>What you'll need: </h2><ul> <li>5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features. Out of which, 2+ years in product management experience, preferably in App marketplaces and partner ecosystems.</li> <li>Good understanding of app marketplaces, partner integrations, and monetization models.</li> <li>Experience working with B2B ecosystems, APIs, and third-party developer tools.</li> <li>Strong experience developing front end applications with good user experiences. </li> <li>Persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences.</li> <li>Strong writing and presentation skills.</li> <li>Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.</li> <li>Ability to drive cross-functional teams across engineering, customer success, go-to-market, and external partners.</li> <li>Self-motivation, a goal-oriented focus, and excellent organizational skills.</li> <li>Experience with agile development methodologies such as Scrum.</li> <li>Proven ability to deliver on commitments and timelines</li> <li>Demonstrates professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.</li> <li>Jira experience </li> </ul>Preferred Qualifications:<ul> <li>Experience managing B2B or SaaS app marketplaces.</li> <li>Prior experience in partner management, certification programs, or developer relations and front end apps with good user experiences. </li> <li>Experience working with third-party integrations and App marketplaces.</li> <li>Familiarity with Salesforce, partner portals, and developer onboarding tools.</li> <li>Understanding of APIs </li> <li>Bachelors degree with 5+ years of experience </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Product Manager, App Marketplace

<h1>Ready to be a Titan?</h1>Are you an entrepreneurial and innovative leader with a passion for data and building exceptional customer experiences? Aspire, a leading SaaS platform for Landscape Contractors, is seeking a foundational Manager, Data Import &amp; Review to establish and lead our new data import team. This is a unique opportunity to shape our data import strategy, build processes from the ground up, and lead a team that ensures our customers have a seamless and accurate data transition onto the Aspire platform.<h2>What You'll Do:</h2>As the first hire on this critical team, you will be instrumental in laying the groundwork for scalable and efficient data import operations. Your responsibilities will include:<ul><li> <h2>Process &amp; Tool Development:</h2> <ul> <li>Design, implement, and continuously refine robust data import and review processes, from initial data extraction to final customer validation.</li> <li>Identify and implement tools and technologies to streamline data transformation, validation, and import into the Aspire platform.</li> <li>Develop and maintain documentation for all data import procedures and best practices.</li> </ul> </li></ul><ul><li> <h2>Team Building &amp; Leadership:</h2> <ul> <li>Recruit, hire, and onboard two initial Data Quality Analysts based in our Armenia office.</li> <li>Provide strong leadership, mentorship, and guidance to your team, fostering a culture of excellence, collaboration, and continuous improvement.</li> <li>Develop training programs and resources to ensure your team is proficient in data manipulation, import processes, and Aspire's platform.</li> </ul> </li></ul><ul><li> <h2>Data Import &amp; Quality Assurance:</h2> <ul> <li>Oversee the end-to-end data import lifecycle, ensuring accuracy, integrity, and timely delivery of customer data into the Aspire platform.</li> <li>Lead the customer data validation process, working directly with clients to review imported data, address discrepancies, and make necessary adjustments.</li> <li>Proactively identify and resolve data quality issues, implementing preventative measures to minimize future errors.</li> </ul> </li></ul><ul><li> <h2>Cross-functional Collaboration &amp; Customer Engagement:</h2> <ul> <li>Partner closely with cross-functional stakeholders including Sales, Implementation, Success, and Engineering to ensure alignment and optimize the customer onboarding experience.</li> <li>Gather customer feedback and insights to drive continuous improvement of import processes and tooling.</li> </ul> </li></ul><h2>What You'll Bring:</h2><ul> <li>SaaS Platform Expertise: Demonstrated experience with importing data into SaaS platforms and a strong understanding of the challenges and best practices involved.</li> <li>Entrepreneurial Spirit: Highly innovative, self-motivated, and eager to take ownership of building a new function within a growing organization.</li> <li>Technical Proficiency: Strong analytical skills with the ability to manipulate and transform complex datasets. Experience with spreadsheet manipulation (e.g., advanced Excel functions) and data validation tools is essential.</li> <li>Leadership &amp; Coaching: Exceptional leadership skills with the ability to inspire and develop a high-performing team.</li> <li>Customer-Centric: Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal teams and external customers.</li> <li>Problem-Solver: Creative and determined in overcoming technical and process challenges.</li> <li>Cross-functional Collaboration: Proven ability to work effectively across departments and influence outcomes without direct authority.</li> </ul><h2>Why Aspire?</h2>At Aspire, you'll have the opportunity to make a significant impact from day one. We offer a dynamic, fast-paced environment where innovation is encouraged, and your contributions are valued. You'll be part of a supportive team dedicated to empowering landscape contractors with cutting-edge technology.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manager, Data Implementation (Aspire)

Ready to be a Titan?ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.We are looking for a talented Senior Product Designer, Mobile that enjoys solving complex problems with data-informed solutions. This person will be a core member of our growing Experience Design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints.Reporting to the Manager, Product Design, the Senior Product Designer, Mobile possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, Mobile, you are capable of independently performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product, Engineering and QA. This is an opportunity to join one of LA’s fastest growing startups and have your thumbprint on the product that is actively disrupting the Home Services industry. What You’ll Do:<ul> <li>Design experiences for iOS and Android applications that are simple, elegant, and solve real problems</li> <li>Use, contribute to, and evolve mobile-specific component libraries</li> <li>Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience</li> <li>Participate in user research and usability studies</li> <li>Prototype flows, concepts, and interactions</li> <li>Work closely with our design system team and developers to ensure the successful technical implementation of your work </li> <li>Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization</li> <li>Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points</li> <li>Design experiences that are engaging, efficient, intuitive and solve real problems</li> </ul> What You’ll Need:<ul> <li>Experience designing mobile apps, bonus if experienced in modern SaaS/enterprise apps</li> <li>A strong design portfolio that shows off your process, reasoning and outcomes</li> <li>You love collaborating but are also able to take ownership of entire projects</li> <li>Excellent ability to develop and sustain relationships across teams and functions</li> <li>Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets</li> <li>You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating</li> <li>Several years of experience working at a large-scale company, preferably Enterprise/B2B</li> <li>Deep understanding of Apple’s Human Interface Design Guidelines, Android design and other mobile platform designs, including Google’s Material Design</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Product Designer, Mobile

Ready to be a Titan? ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective business. This is not a one-person feat - it takes an extraordinary team with our Sales Engineering team being a vital component. We are looking to bring on a talented Sales Engineer who can help ServiceTitan acquire new customers by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers. What you'll do: ● Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers ● Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features ● Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition ● Create clear documentation and approach for delivery to the implementation team ● Maintain and update industry specific scripts for the internal team to use during demo’s ● Respond to functional and technical elements of RFIs/RFPs ● Collaborate with cross-functional teams to share consumer insights ● Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners What you'll bring: ● 1-2 years of experience in sales engineering and/or relevant experience in Sales, Product, or Engineering ● Associate degree required ● Proven track record of success within or assisting the Sales organization at previous company ● Natural ability to think and act proactively to address roadblocks and issues ● Strong communication skills to work effectively with a group of people ● A desire to learn and apply these learnings into your day to day" Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $97,200 USD - $104,000 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Solutions Engineer, Corporate

Ready to be a Titan?As a Senior Customer Success Manager, Strategic Accounts, you’ll manage the long term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with executive and management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners, aggregate groups, and end users. The ideal candidate will be able to quickly learn new software, proactively manage executive teams and associated accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.What you'll do: <ul> <li>Develop strong working relationships with corporate contacts in strategic accounts </li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users </li> <li>Collaborate with customers and product managers to manage product enhancement requests</li> <li>Act as a subject matter expert on custom product features for strategic accounts</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly </li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan</li> <li>Act as an escalation point on customer support tickets</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting</li> <li>Identify areas for improvement in the customer experience, both in our product and processes</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed</li> </ul>What you’ll need:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail </li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”</li> <li>&lt; 15% travel nationwide (TBD based upon travel restrictions due to COVID-19)</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Customer Success Manager, Strategic

Job Description Who We Are: We’re Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control, and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture. What We’re Looking For: As a Client Support Specialist, you’ll be responsible for resolving client issues as reported through the formal ticketing system, emails, forums, and phone calls. The position requires a full understanding of the software platform and a superb ability to communicate functionality with clients. Reporting to the Manager of Customer Support, you’ll be part of the team where you’ll identify and provide solutions to client challenges in a dynamic and fast-paced environment. You’ll be responsible for ensuring that we consistently exceed clients’ expectations and anticipate their future needs. What You’ll Do: <ul> <li>Respond to client issues, which may require troubleshooting, training, or other assistance.</li> <li>Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios.</li> <li>Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues.</li> <li>Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release.</li> <li>Provide timely feedback on product design and functionality issues.</li> <li>Maintain clear, concise communication with clients and within the organization.</li> <li>Minimal travel is expected.</li> </ul> What You’ll Need: <ul> <li>Minimum 1 years of experience in Customer service, client-facing or account management roles, SaaS preferred but not required.</li> <li>Good communication skills working with all levels of an organization. </li> </ul> <ul><li>Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus.</li></ul> Where You’ll Work: Position is fully remote; however, there are office locations across the United States. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $40,400 USD - $54,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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