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ServiceTitan

Program Facilitator

Associate Quality Analyst (FieldRoutes)

Client Success Manager

We’re Aspire, a ServiceTitan company We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?As a Sales Development Representative (SDR) you will be responsible for generating new business opportunities by contacting and developing relationships with potential clients and reports to the SDR Manager.The SDR will actively drive outreach campaigns via email and cold calling. This position will work closely with the sales and marketing departments.This role is provided sales training, through the renowned Challenger sales model, to enhance your sales career.What you’ll do:<ul> <li>Generate new business opportunities through outbound cold calling campaigns, 80+ calls per day.</li> <li>Manage open Campaigns/Sequences via email, task and call completion.</li> <li>Contact and qualify in-bound leads, complete needs assessment and scheduling demos for sales consultants.</li> <li>Identify client needs and suggest appropriate products/services.</li> <li>Proactively seek new business opportunities in the market.</li> <li>Report to the Sales Development Supervisor on (weekly/monthly/quarterly) sales results.</li> <li>Stay up to date with new products/services and new pricing/payment plans.</li> <li>Minimal Travel expected.</li> </ul>What you’ll bring:<ul> <li>High school diploma is required, bachelor’s degree is strongly preferred.</li> <li>Minimum of 1 year of experience preferably working in sales or a customer service-related role.</li> <li>Strong verbal and written communication skills.</li> <li>Excellent phone presence that easily connects to potential clients.</li> <li>Experience with HubSpot preferred.</li> <li>Self-starter who has a desire to learn, grow and excel in their role.</li> </ul>Where you’ll work: Our headquarters is located in Chesterfield in St. Louis County. This position is currently working Monday through Thursday in the office and Fridays from home, until further notice. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $37,000 USD - $53,000 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Sales Development Representative (Aspire)

ServiceTitan is actively seeking a results-driven Principal Product Manager to lead our Product-Led Growth “PLG” initiative. As a Principal Product Manager for PLG, you will help to build a scalable and intuitive platform to drive revenue growth through buyer conversion in the core product itself, and expansion of partnerships in our integrations Marketplace. You will have the opportunity to drive faster growth for ServiceTitan and its customers, help product GTM teams, and partners scale, and generate and realize value for all parties in the ecosystem.Your work will aim to increase usage of Pro Products and partner integrations and drive customer success, while reducing the dependency on Sales and Support teams. Your role will require you to define a clear strategy and GTM for a PLG infrastructure that provides product managers, marketers, business development managers, and other internal teams with the levers and tools needed to influence and manage their customer funnels from acquisition to retention. You will have a broad impact across the whole company, collaborating with product, sales, business development, onboarding, engineering, design, marketing and data teams to name just a few. What you'll do:<ul> <li>Own the vision for PLG to provide a scalable and intuitive platform to drive incremental revenue growth from within the product itself, while reducing the dependency on sales and support to convert buyers, increase usage, and drive more customer success.</li> <li>Collaborate with multiple stakeholders across product management, marketing, business development, etc. on defining and executing a roadmap for PLG that delivers quantifiable impact to the business.</li> <li>Define, build and continually improve intuitive, cohesive, end-to-end customer experiences for self-serve discovery and evaluation, engagement and value realization, and activation and monetization stages.</li> <li>Engage closely with customers and internal users to understand their current processes and needs, and translate those into product capabilities</li> <li>Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale</li> <li>Analyze customer data to identify trends and insights that inform product decisions and inform the product roadmap</li> <li>Work closely with the sales and marketing teams to align growth efforts and ensure a seamless customer experience</li> </ul>What you’ll need:<ul> <li>6+ years experience in a product management role with strong track record of shipping new products and features</li> <li>4-year degree from a top university, MBA or related graduate degree strongly preferred</li> <li>5-8 year minimum prior experience with SaaS B2B products as well as B2C ecommerce experience</li> <li>Significant experience building or implementing self-service solutions such as purchasing flows, package upgrading and canceling mechanisms</li> <li>Strong product design background and a passion for building simple user interfaces that delight users</li> <li>Data-driven: your decisions and your successes are based on quantifiable impact</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Product Manager, PLG

.Who We Are: We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing Aspire to support clients in attaining their own objectives using our solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty. This position takes a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption, expansion of services and making sure the client is satisfied.What you’ll do:<ul> <li>Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire. </li> <li>Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).</li> <li>Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).</li> <li>Serve as the account/relationship manager for approximately 50-100 clients.</li> <li>Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li> <li>Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success. </li> <li>Work cross functionally with internal teams including implementation, Training, Sales and Aspire Care teams to ensure clients are transitioned properly. </li> <li>Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.</li> <li>Provide feedback to the product team on new features and offerings that our key clients have identified.</li> <li>Identify opportunities to sell additional services to clients and passing opportunities on to Sales. </li> <li>Leverage client relationships as needed for prospect references. </li> </ul>What you’ll bring:<ul> <li>Bachelor’s Degree in business or related field. </li> <li>Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)</li> </ul>Preferred experience and/or exposure to the following: <ul> <li>Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments. </li> <li>Experience with CRM platforms (i.e. Salesforce, HubSpot)</li> <li>Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels</li> <li>Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.</li> <li>Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.</li> </ul>Where you’ll work:Our headquarters is located in Chesterfield in St. Louis County; however, this position is fully remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $66,000 USD - $94,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager (FieldRoutes)

We’re Aspire, a ServiceTitan company We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?The Software Engineer I will be responsible for implementing functional software solutions for Aspire’s Crew Control product. Crew Control is a lightweight business management solution for small to medium businesses in the landscaping and general trades..What you’ll do:<ul> <li>Implement key software components in the context of an existing architecture.</li> <li>Work closely in a small agile team environment.</li> <li>Collaborate with our lead developer on developing new features and fixing bugs.</li> <li>Develop unit tests for all your code.</li> <li>Develop integration tests where appropriate.</li> <li>Conduct code reviews, document, and follow-up on issues.</li> <li>Assist with quality assurance testing of other developer’s features.</li> <li>Be available for on-call rotation. Issues are extremely uncommon.</li> </ul>What you’ll bring:<ul> <li>Minimum of Bachelor’s degree or equivalent experience required.</li> <li>Minimum of 2 years of experience in software engineering roles. </li> <li>Excellent verbal and written communication skills.</li> <li>Experience in an engineering role for a software or SaaS company is preferred but not required. </li> <li>C#, .Net, WebAPI </li> <li>JavaScript</li> <li>HTML/CSS</li> <li>React</li> <li>Typescript</li> <li>Automated Unit Testing </li> <li>SQL Databases</li> <li>REST, JSON Services</li> <li>T-SQL</li> <li>Design Patterns</li> <li>OO Design</li> <li>Agile</li> <li>Git</li> </ul>Preferred, but Not Required Skills<ul> <li>.Net Core</li> <li>Azure SQL, Storage, and App Services</li> <li>Cypress testing library</li> <li>Continuous Delivery</li> <li>Trunk based development</li> <li>Kanban</li> </ul>Where you’ll work:Employees for this position will be remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $95,000 USD - $137,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Software Engineer I (Aspire)

Who We Are: We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.We are seeking a dynamic and experienced Technical Solutions Analyst to join our team. This role is pivotal in driving the success of our technical services team. The Technical Solutions Analyst will work hands-on with HTML/CSS to design and modify layouts for our clients, ensuring high-quality work and timely completion of tasks. They will also work to resolve problems in our system and troubleshoot issues that are escalated to the team. This position demands strong learning skills, excellent communication, and a commitment to fostering a collaborative and high-performing team environment.Key Responsibilities:<ul> <li>Hands-on Development: Actively work on tickets alongside your team.</li> <li>Quality Assurance: Oversee the quality of the team's work, ensuring all deliverables meet our standards and client expectations.</li> <li>Performance Reporting: Report weekly metrics to the Associate Manager of Technical Solutions, identifying areas for improvement and implementing strategies to enhance team performance.</li> <li>Collaboration: Foster a collaborative team environment that encourages learning, growth, and mutual support among team members.</li> <li>Communication: Maintain clear and honest communication with management and team members, addressing issues and concerns promptly and effectively.</li> </ul>Core Values:<ul> <li>Drive Success: Assist your team to consistently meet and exceed goals, ensuring client satisfaction and contributing to the overall success of the Company.</li> <li>Boldly Innovate: Encourage and implement innovative solutions to improve processes, enhance client experiences, and stay ahead in the industry.</li> <li>Finish Strong: Ensure all tasks and projects are completed to the highest standards, meeting deadlines and maintaining quality.</li> <li>Put Others First: Foster a team-first mentality, supporting and uplifting team members, while prioritizing client needs.</li> </ul>Requirements:<ul> <li>Technical Expertise: At least 4+ years of experience and a strong knowledge of HTML/CSS and 1+ years of experience in a Technical Support Role.</li> <li>Analytical Skills: Experience in building and presenting reports/layouts for clients.</li> <li>Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.</li> <li>Adaptability: Willingness to embrace change and continuously learn new skills.</li> <li>High-Performance Environment: Ability to thrive in a fast-paced, dynamic work environment.</li> <li>Core Values Alignment: Clear understanding and commitment to our Company's Core Values.</li> <li>Preferred Knowledge: Experience with Aspire or FieldRoutes, and familiarity with Dev Express, C#, and SQL are highly desirable.</li> </ul>Where You’ll Work: Employees for this position will have a hybrid work model with 4 days in the office in Plano, TX and 1 day remote each week.This role is not eligible for visa sponsorship.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Technical Solutions Analyst (FieldRoutes)

What you’ll do<ul> <li>Improve our automation coverage by working closely with Engineers, Product Managers, and Designers on test planning and building automated test cases.</li> <li>Work closely with developers to understand the product architecture while identifying, designing, or enhancing existing test automation plans</li> <li>Assist in designing test strategies, employing test tools and implementing test cases to ensure comprehensive test coverage</li> <li>Maintain and run automation scripts for new functionality and regression testing</li> <li>Maintain and extend our test frameworks and test tools as needed</li> <li>Participate in defect reporting, tracking, resolution and closure</li> <li>Multitask between triaging issues, authoring test plans and automated tests, reviewing coverage and handling intake from existing and emergent feature development pipelines</li> <li>Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail-orientation is a must</li> </ul>What you’ll bring:<ul> <li>3+ years hands-on software quality assurance testing experience, preferably with web and mobile applications in the software development industry</li> <li>Experience developing automated UI and API tests</li> <li>Experience with Web testing elements such as HTML, CSS, XPath, etc</li> <li>Foundational knowledge of Object Oriented Programming concepts</li> <li>Some basic knowledge of C# or Javascript</li> <li>Experience with code deployments and version control systems (Git)</li> <li>Experience with creating automation using Cypress.io framework</li> <li>Experience with Continuous Integration and familiarity with Continuous Deployment tools (TeamCity, Jenkins, CircleCI, etc)</li> <li>Experience debugging and fixing automated tests</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $95,000 USD - $137,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Quality Automation Engineer

Ready to be a Titan?In this position you will be part of the Engineering team at ServiceTitan responsible for the technical development of our product and tooling platform specifically around Automation, Platforms and engineering experiences . We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality driven, passionate about automation , use the most modern tools in Open Source as well as Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.We are looking for engineers to contribute to our software development lifecycle by building out tools, libraries, frameworks and processes that will improve our development velocity, expand teams’ testing abilities, enable teams to self-service, and enable fast, reliable, comprehensive automated coverage. We need technically capable, forward-looking, experienced engineers with shared services and tooling experience with a passion for quality who can build best-in-class tools to be adopted across all of ServiceTitan and facilitate segments of quality delivery - functional, acceptance, performance, security, disaster readiness, etc across the board. We also desire those who can balance rapid iteration and development with long term strategic thinking and who are innovative, confident, and comfortable with ambiguity.What you’ll do:<ul> <li>Design, build, and maintain instrumentation, data pipelines and analysis tools to support data driven decision making</li> <li>Plan for and optimize the evolution of ST infrastructure and products</li> <li>Work across teams at ST to help define and implement efficiency, latency and optimization projects</li> <li>Conduct deep-dives on product design and architecture, in collaboration with various Engineering teams, driving cross cutting initiatives and having a direct impact on product development</li> <li>Design, build and maintain systems for automated analysis, and recommend corrective actions.</li> <li>Optimize code, configuration, and systems to achieve improved utilization, performance and latency </li> </ul>What you’ll bring:<ul> <li>8+ years of professional hands-on software development experience</li> <li>Experience developing, operating and debugging, and optimizing end to end performance of distributed systems at scale</li> <li>Experience building infrastructure as a product centered around users’ needs</li> <li>Experience with scaling distributed systems in a rapidly moving environment</li> <li>Experience with resource optimization in online, async or batch processing systems</li> <li>Experience with performance, utilization monitoring tools in distributed environments</li> <li>Comfortable breaking down large, complex systems and identify optimization opportunities</li> <li>Implement or utilize tools to analyze performance data, monitor resource utilization of large scale distributed systems</li> <li>Make data driven cost performance tradeoffs to influence design decisions</li> <li>Build and operate infrastructure, tools that empower and accelerate developers to build better products </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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