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We’re Aspire, a ServiceTitan company We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?The Platform Architect (Staff Software Engineer) will play a crucial role in the maturation and expansion of our existing and future SaaS product’s architecture and platform. We are looking for an experienced, pragmatic, hands-on architect who can lead, collaborate, and create an architectural vision that aligns with our business objectives.What You’ll Do: <ul> <li>In collaboration with other software engineers and architects develop software and platform vision/architecture that supports the development of individual systems and the integration of systems across product lines</li> <li>Collaborate with multiple functional areas to identify business needs and ensure solutions are developed that fit into the overall architectural vision and strategy </li> <li>Determine high-level sizing of product and feature development</li> <li>When needed, lead initiatives or small teams tackling high-impact foundational projects </li> <li>Collaborate with engineers and architects from other business units to create integration strategies between products</li> <li>Work with engineering teams to implement appropriate design patterns and best practices</li> <li>For large scale additions and new products, define, build, and critique POC’s and foundational infrastructure </li> <li>Conduct code reviews</li> <li>Aid in troubleshooting our most difficult problems </li> <li>Critique solutions in a positive and constructive manner</li> <li>Document proposals, solutions, architecture, best practices, etc.</li> </ul>What You’ll Need: <ul> <li>Degree in Computer Science or related field</li> <li>Minimum experience: 8 years</li> <li>7+ years of System Architecture experience</li> <li>Experience with SaaS product development</li> <li>Expertise with one or more public clouds (Azure strongly preferred)</li> <li>Strong understanding of cloud infrastructure, data privacy and security</li> <li>Experience leading initiatives or small teams</li> <li>Effective communicator, capable of presenting ideas and information to Senior &amp; Executive Management</li> <li>Can work autonomously on all classes of work assigned</li> <li>Design Patterns, OO Design, Service Oriented Design, Domain Driven Design</li> <li>System diagramming experience</li> <li>C#, .Net, .Net Core, WebAPI </li> <li>JavaScript</li> <li>SQL Databases</li> <li>REST, JSON Services</li> <li>T-SQL</li> <li>Agile</li> </ul>Preferred but not required skills include<ul> <li>Azure SQL, Storage, and App Services</li> <li>Redis</li> <li>Mobile Development</li> <li>OAuth</li> <li>HTML/CSS</li> <li>Angular</li> <li>React Native</li> <li>Typescript</li> </ul>Where You’ll Work:Our headquarters is located in Chesterfield in St. Louis County; however, some local positions will be remote until the time is right to return to the office while other roles are more office-based. Fully remote employees will stay remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Staff Software Engineer, Architect (Aspire)

Ready to be a Titan?We are passionate about leveraging data to bring innovative solutions to real-world challenges in the home services industry. As the world evolves, we need analysts who are proactive, detail-oriented, and excited to work on data-driven solutions that adapt to dynamic business needs. As a TI Data Analyst specializing in data quality and integration, you will play a pivotal role in maintaining the integrity of our data ecosystem. Your work will empower teams to make informed decisions, enhance operational workflows, and deliver measurable results. If you're passionate about driving innovation through data and solving complex problems, this role is your opportunity to make an impact.What you'll do:<ul> <li>Investigate and Solve Data Challenges: Act as a data detective, diving deep into complex datasets to identify issues, root causes of anomalies, hypothesize solutions, test scenarios, and implement fixes.</li> <li>Assess Data Quality of New Sources: Evaluate and validate new data sources for accuracy, consistency, and completeness before integration into existing systems to ensure they meet organizational standards and requirements.</li> <li>Monitor and Maintain Data Quality: Conduct regular audits to identify inconsistencies, inaccuracies, or gaps in data, and recommend corrective actions to ensure data integrity. Establish and enforce data quality standards, policies, and frameworks </li> <li>Support Data Integration: Partner with data engineers to define and enforce data ingestion checkpoints, write transformation rules, and validate data workflows, ensuring alignment with governance and/or data QA frameworks.</li> <li>Document Data Processes: Maintain documentation of data sources, flows, and processes to ensure transparency and compliance.</li> <li>Drive Continuous Improvement: Proactively identify and implement opportunities to enhance data processes, streamline QA and data ingestion, and improve the overall quality and usability of data.</li> <li>Perform Advanced Data Analysis: Independently write and refine SQL queries to address business needs, enabling detailed analysis, uncovering trends, and generating actionable insights that support strategic decision-making</li> <li>Collaborate Across Teams: Work closely with Engineering, Operations, Sales, Product, etc to align business outcomes, data requirements, streamline workflows, and ensure seamless integration.</li> <li>Design and Implement Data Quality Standards: Establish and enforce policies, procedures, and frameworks to maintain consistent and reliable data across all systems.</li> <li>Business Acumen and Action-Oriented: Demonstrate a strong ability to understand business needs, translate them into actionable data strategies, and deliver solutions that drive measurable outcomes.</li> </ul>What you'll need:<ul> <li>Passion for Data Excellence: A strong commitment to ensuring the integrity and usability of data for impactful decision-making, driven by an innate curiosity to uncover insights and solve complex problems</li> <li> Required Skills: <ul> <li>Strong analytical skills with attention to detail and a proactive approach to problem-solving.</li> <li>Ability to interpret and present complex data in a clear and actionable manner.</li> <li>Excellent communication skills with a proven ability to influence technical and business stakeholders.</li> <li>SQL experience for data extraction and analysis.</li> <li>Strong project management skills and the ability to prioritize tasks effectively.</li> </ul> </li> <li> Experience: <ul> <li>7+ years of experience in data analysis, data quality management, or a related role.</li> <li>Bachelor’s degree in information systems, Data Management, Business, or a related quantitative field</li> </ul> </li> <li> Nice-to-Have Skills: <ul> <li>Experience with data management and governance practices, including data profiling, auditing, and compliance.</li> <li>Proficiency in data visualization tools and techniques.</li> <li>Experience in statistical analysis, causal inference, and forecasting methods.</li> <li>Knowledge of home services industries like HVAC, Plumbing, or Electrical.</li> </ul> </li> </ul><h1>Why Join Us?</h1>As a Data Analyst specializing in data quality and integration, you will play a pivotal role in maintaining the integrity of our data ecosystem. Your work will empower teams to make informed decisions, enhance operational workflows, and deliver measurable results. If you're passionate about driving innovation through data, this role is your opportunity to make an impact.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Lead Data Quality Analyst

Ready to be a Titan?We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry. What you'll do:<ul> <li>Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.</li> <li>By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.</li> <li>Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.</li> <li>Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.</li> <li>Help find new ways to continuously improve our customers experience, both in our product and processes.</li> <li>Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.</li> <li>Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.</li> <li>Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.</li> </ul> Qualifications:<ul> <li>4+ years of combined experience account and/or project management experience in a customer facing role.</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Demonstrated ability for and interest in project management and analyzing data sets.</li> <li>Intelligent, quick thinking, fast learning, and solution oriented.</li> <li>To be an adaptable team player with strong communication and organizational skills.</li> <li>&lt; 15% travel nationwide .</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager, Enterprise

Ready to be a Titan?ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.We are looking for a talented Senior Product Designer that enjoys solving complex problems with data-informed solutions. This person will be a core member of our growing design team in helping to create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.Reporting to the Group Manager, Product Design, the Senior Product Designer possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, you are capable of performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product, Engineering and QA. This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.What You’ll Do<ul> <li>Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience</li> <li>Participate in user research and usability studies</li> <li>Prototype flows, concepts, and interactions</li> <li>Work closely with our design system team and developers to ensure the successful technical implementation of your work </li> <li>Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization</li> <li>Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points</li> <li>Design experiences that are engaging, efficient, intuitive and solve real problems</li> </ul>What You’ll Need<ul> <li>Experience designing modern SaaS/enterprise products</li> <li>A strong design portfolio that shows off your process, reasoning and outcomes</li> <li>You love collaborating but are also able to take ownership of entire projects</li> <li>Excellent ability to develop and sustain relationships across teams and functions</li> <li>Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets</li> <li>You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating</li> <li>Several years of experience working at a large-scale company, preferably Enterprise/B2B</li> </ul> Be Human With UsBeing human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Product Designer, Fintech

Ready to be a Titan? ServiceTitan is looking for a Senior Full Stack Engineer, CC Pro (Senior Software Engineer) to help us build smart, compelling, and intuitive applications for our products. This is an exciting role for an engineer to come in and develop the major application features in a rapidly growing, fast-paced environment. We build for product excellence, focus on smart solutions through innovation and technology, have an amazing growth-oriented culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary! You will be primarily responsible for designing, creating and maintaining complex web-based solutions built on top of a set of loosely coupled microservices. You will work closely with product, design and various engineering teams to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes. What You’ll Do: <ul> <li>Deliver scalable, reliable solutions to complex business problems</li> <li>Own applications that are critical to the success of our customers and our business</li> <li>Drive frontend architecture and design decisionsDrive architecture and design decisions that deliver reliable, secure, scalable and performant backend solutions</li> <li>Partner with engineering leaders across teams to drive our vision and lay the foundations for long-term technical excellence</li> <li>Collaborate with world-class engineering, product and design teams to design solutions to customer problems</li> <li>Develop and maintain sufficient test coverage for all features</li> <li>Value mentorship and enjoy helping engineers around you grow</li> </ul> What You’ll Bring: <ul> <li>You have 5+ years of experience architecting, designing and building scalable web applications and Microservice based backend systems</li> <li>You have created and maintaining JSON Web APIs backed by databases in any strongly-typed back end development framework</li> <li>You have a deep understanding of messaging systems such as Kafka and have used them extensively in the development of loosely coupled solutions</li> <li>You take pride in both delivering delightful user experiences and in championing technical excellence</li> <li>You’re excited to work collaboratively with engineering and across functional teams</li> <li>You’re eager to contribute your ideas and experiences to help us continuously improve as a product and as a company</li> <li>You enjoy working on GitHub repos which are setup for CI/CD, automated testing</li> <li>You have strong communication skills and can easily exchange ideas in a distributed environment</li> </ul> Tech Stack: <ul><li>Our applications are built on React, TypeScript, Styled Components, GraphQL, C#, MongoDb, Kafka, Redis, Kubernetes, Jest, Cypress, Azure</li></ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Full Stack Engineer (Contact Center Pro)

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager

Ready to be a Titan? We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to help us scale. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We measure our success based on our customers’ success and our ability to meaningfully improve their lives.As a Senior Product Manager on the Platform Team you will own initiatives to develop the systems and tools that allow us and our customers to manage the lifecycle of their accounts, including billing. You will own all aspects of the product development lifecycle. You will be accountable for setting and achieving KPIs that measure customer impact and business results. This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our customers and enable ServiceTitan’s continued market expansion.What you'll do: <ul> <li>Own the vision, strategy, and execution of a related set of platform solutions.</li> <li>Independently execute across all areas of the product development lifecycle (research, concept, requirements, user stories, development, go-to-market, adoption).</li> <li>Work closely with customers and stakeholders to identify and understand problem areas.</li> <li>Leverage user analytics to understand pain points and identify opportunities to achieve data driven goals.</li> <li>Create and present business cases to recommend new investment areas.</li> <li>Take ownership and accountability over the overall performance and availability of your functionality.</li> <li>Proactively surface and resolve conflicts / bottlenecks.</li> <li>Effectively assess customer escalations and impact to roadmap, allocate resources accordingly for resolution.</li> <li>Represent ServiceTitan as a domain and product expert with customers, prospects, and in our online community.</li> <li>Build strong working relationships with developers, designers, UX researchers, legal, security, and other teams as required.</li> <li>Drive success and adoption of your products by creating launch plans and with enablement managers in creating training plans.</li> </ul>What you'll need: <ul> <li>5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features.</li> <li>Strong technical background with an understanding of system design (especially effective extensibility), ability to define clear functional standards, aptitude with APIs, knowledge of modular multi-tenant SaaS microservice architectures.</li> <li>Strong persuasive communicator and can effectively communicate with different work styles to both technical and non-technical audiences.</li> <li>Strong writing and presentation skills.</li> <li>Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.</li> <li>Ability to lead cross-functional teams across engineering, customer success, go-to-market, and external partners.</li> <li>Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data.</li> <li>Strong planning skills and demonstrated ability to successfully manage competing priorities, maintain close attention to detail, and drive work on multiple pieces of functionality in parallel that are at different stages in the product lifecycle.</li> <li>Self-motivation, a goal-oriented focus, and excellent organizational skills.</li> <li>Experience with agile development methodologies such as Scrum.</li> <li>Proven ability to deliver on commitments and timelines</li> <li>Exude leadership qualities; professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Product Manager

Ready to be a Titan?We are seeking a talented Lead Salesforce Billing/CPQ Engineer with advanced experience in CPQ (Configure Price Quote) and Salesforce Billing package to join our team. The Lead Salesforce Engineer will be responsible for designing, developing, and implementing Salesforce solutions that meet business requirements, with a focus on Salesforce Billing functionality. The ideal candidate will have deep expertise in Salesforce, including both technical implementation and business process design and strong technical skills in Salesforce development, including Apex, Visualforce, and Lightning, as well as experience in Billing and CPQ.What You’ll Do:<ul> <li>Lead and deliver complex Salesforce CPQ and Billing projects, driving solutions from technical design to production deployment.</li> <li>Supervise Salesforce teams, including Engineers and Platform Administrators, while mentoring and fostering a high-performance, collaborative environment.</li> <li>Design and develop Salesforce solutions, with a strong focus on Salesforce Billing and CPQ, and Quote-to-Cash (QTC) processes, ensuring seamless integration and addressing business needs.</li> <li>Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), Flows, and APIs.</li> <li>Troubleshoot and resolve production issues impacting workflows and integrations.</li> <li>Collaborate with cross-functional teams to analyze requirements and recommend enhancements for improved business processes.</li> <li>Oversee implementation and management of related tools like ZoomInfo, Marketo, Gong, Outreach, LeanData, and DocuSign.</li> <li>Establish and monitor KPIs for platform health, project delivery, and business outcomes.</li> <li>Manage user adoption, training, and change management initiatives to maximize Salesforce platform engagement.</li> <li>Stay current with Salesforce technologies and best practices to recommend and implement innovative solutions.</li> </ul>What You Bring:<ul> <li>8–10 years of enterprise-level Salesforce experience, including implementations and platform optimizations.</li> <li>4+ years of experience leading Salesforce developer and QA team members.</li> <li>Expertise in Salesforce architecture, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Salesforce Billing, and integrations.</li> <li>Proficiency in Quote-to-Cash workflows with hands-on experience in CPQ as well as proficiency in Order/Invoice generation within Salesforce Billing.</li> <li>Proven ability to lead projects and initiatives independently, navigating ambiguity and providing clarity.</li> <li>Deep expertise in Salesforce, including both technical implementation and business process design.</li> <li>Exceptional communication skills with a proven ability to build and maintain strong stakeholder relationships.</li> <li>Self-starter with the ability to work independently and drive outcomes without direct supervision.</li> <li>Experience leading technical solutions efforts, including assessing requirements and architecting scalable solutions.</li> <li>Comfortable navigating ambiguity and delivering results in dynamic environments.</li> <li>Skilled at influencing cross-functional teams and driving alignment</li> <li>Technical expertise in developing solutions on <a href="http://force.com/" target="_blank">Force.com</a> using Apex, LWC, REST/SOAP APIs, and related technologies.</li> <li>Deep understanding of Salesforce security, data governance, and industry best practices.</li> <li>Hands-on experience with tools like DocuSign, managing workflows and ensuring compliance.</li> <li>Should have Salesforce CPQ Specialist, Salesforce Platform Developer 1, and Salesforce Admin certifications.</li> <li>Salesforce certifications (e.g., Experience Cloud, Service Cloud Consultant, Platform Developer 2, or Architect) are a plus.</li> </ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Lead Engineer, Billing Systems

Ready to be a Titan?We are dedicated to delivering an exceptional customer experience, and we are looking for a Growth Marketing Manager to join our growing demand generation team. The Growth Marketing Manager will be responsible for driving revenue growth within our existing customer base for our suite of SaaS add-on products by creating and executing marketing campaigns that build awareness, drive a pipeline of upsell and cross-sell opportunities and increase customer retention &amp; product adoption. This person will work closely with the demand generation, product marketing, operations and sales teams to create full-funnel, end-to-end campaigns that increase customer engagement and drive revenue growth.What you'll do: <ul> <li>Create and execute full-funnel customer marketing campaigns that drive revenue growth and upsell and cross-sell opportunities.</li> <li>Develop and manage end-to-end campaigns, from ideation and planning to execution and reporting.</li> <li>Collaborate with demand generation, product marketing, operations and sales teams to create and execute campaigns that are aligned with business goals.</li> <li>Analyze customer behavior and segmentation data to identify trends and insights that inform campaign strategy (ie: targeted nurture journeys, maximum engagement, increased upsell/cross-sell opportunities throughout the customer lifecycle).</li> <li>Manage customer segmentation and targeting to ensure that campaigns are personalized and relevant to the customer.</li> <li>Collaborate with content and creative teams to create compelling messaging and visuals that resonate with customers.</li> <li>Monitor campaign performance and use data to optimize campaigns for maximum impact.</li> <li>Collaborate with customer success teams to identify opportunities for customer advocacy and referrals.</li> <li>Stay up to date with industry trends and best practices, and continuously improve campaign performance.</li> </ul>What you'll bring: <ul> <li>Bachelor's degree in marketing, business, or related field.</li> <li>6-9 years of experience in marketing, with a proven track record of driving revenue growth through customer marketing campaigns.</li> <li>Experience building and managing end-to-end campaigns, including developing campaign strategy, creating messaging and visuals, and analyzing campaign performance.</li> <li>Experience working cross-functionally, collaborating with product marketing, sales, operations, and demand generation teams.</li> <li>Strong analytical skills and ability to use data to inform campaign strategy and optimize campaign performance.</li> <li>Excellent written and verbal communication skills, with the ability to create compelling messaging and content.</li> <li>Strong project management skills and ability to manage multiple projects simultaneously.</li> <li>Self-starter with ability to work independently and as part of a team.</li> <li>Passion for customer-centric marketing and delivering exceptional customer experiences.</li> </ul>If you are a passionate marketer with a focus on customer success and growth, and are excited about the opportunity to join a fast-growing SaaS company, we encourage you to apply for this exciting position.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Growth Marketing Manager

Ready to be a Titan?ServiceTitan is looking for a strategic, results-driven product leader to take full ownership of our Scheduling product portfolio, and act as a General Manager for Scheduling Pro to drive growth and expansion of this upsell business. This is an incredible opportunity to own and shape a critical revenue growth initiative at a fast-growing SaaS company in an absolutely vital industry.This highly strategic role will focus on product discovery, roadmap execution, and delivery while also influencing pricing, promotions, sales enablement, post-sales support, and go-to-market (GTM) execution. You will work with a cross-functional team of passionate, high-caliber individuals across product, sales, marketing, customer success, and engineering to ensure we maximize value for both our customers and our business. Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions. You will leverage ServiceTitan’s platform capabilities and application programming interface (API) as well as emerging technologies including machine learning (ML) and artificial intelligence (AI), to help create a comprehensive ecosystem of integrated, innovative solutions that solve customer problems end-to-end. What you'll do:<ul> <li>Product Vision: Create, articulate, evangelize, champion, and execute the vision for ServiceTitan's Scheduling Pro product</li> <li>Strategy &amp; Roadmap: Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results</li> <li>Discovery &amp; Delivery: Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market</li> <li>Pricing &amp; Packaging: Develop and iterate on pricing models, promotions, and packaging strategies to drive revenue and customer adoption</li> <li>Sales Enablement &amp; Support: Enable sales stakeholders with product insights and an understanding of market needs, provide proof points and address objections, and partner with sales teams to structure and close deals</li> <li>Post-Sales &amp; Customer Success: Collaborate with customer success teams to optimize onboarding, adoption, and expansion strategies; own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments</li> <li>Go-To-Market (GTM): Work with marketing and sales enablement teams to craft compelling messaging, positioning, and promotional strategies to drive sales pipeline and accelerate upsell conversions</li> <li>Product Leadership: Influence multiple product areas and build integrated product experiences in collaboration with R&amp;D leaders across Marketing, CRM, Jobs &amp; Project Management, Dispatch, Pricebook, Estimates, Dispatch, Inventory, FinTech, Memberships, Accounting, and Reporting</li> <li>Performance &amp; Analytics: Achieve goals by defining key success metrics, analyze product performance, and iterate based on customer feedback and data insights</li> </ul> What you’ll bring:<ul> <li>8+ years of relevant work experience in product management, B2B SaaS products strongly preferred</li> <li>4-year degree from a top university, MBA or related graduate degree preferred</li> <li>Strong business acumen and strategic thinking, with a track record of driving revenue growth through upsell and expansion strategies</li> <li>Analytical mindset, with proficiency in using data to drive decisions, measure success, and quantify customer outcomes and business impacts</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others</li> <li>Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms</li> <li>Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality</li> <li>Capacity to operate autonomously and bring clarity in uncertain environments</li> <li>Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources</li> <li>Excellent communication skills, with the ability to convey complex ideas to both technical and non-technical audiences</li> <li>Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause</li> <li>Bias toward action allowing you to move quickly while establishing the foundation for long-term success</li> <li>Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

53 ServiceTitan Jobs