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Overview This is a remote role that may only be hired in the following location(s): NC, PA This position is responsible for the planning, problem resolution, and advanced production support for multiple high-priority Bank applications. Provides expert guidance and mentorship on application technical support, maintenance, and enhancement. Installs, configures, and performs daily administration of vendor-supplied software. Monitors overall performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. May oversee the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities <ul> <li>Technical Support - Leads efforts to implement, integrate, upgrade, and support technical systems that execute business applications. Responsible for assigned technical areas including LDAP, LINUX, WebSphere, data backups, and purging. Resolves complex problems and failures that occur in assigned applications and systems. Leads disaster recovery plans for assigned applications.</li> <li>Technical Expertise - Maintains a strong knowledge base of primary application, interface applications, and system integrations through ongoing research and education. Manages special or advanced technical projects. May provide guidance, mentorship, and leadership to less experienced associates in the work group.</li> <li>System Testing - Develops and oversees a comprehensive testing plan. Investigates, analyzes, and determines user needs. Verifies the successful implementation of software, patches, and upgrades.</li> <li>System Enhancement - Utilizes end user feedback and requests to develop system improvements that impact applications. Determines solutions for known issues and business needs. Coordinates with interface applications and other business units to verify request definitions, then makes appropriate system configuration or parameter changes.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Application Engineering OR High School Diploma or GED and 8 years of experience in Application Engineering Preferred Area of Experience: Financial Services Collibra, Tableau, IDQ, IICS, Redwood, BODS and BOXI #LI-DNI First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Application Engineer II

Overview This is a remote role that may only be hired in the following location(s): AZ, NC, NJ, TX Our Patch Management Governance team requires a highly experienced Systems Engineer responsible for driving engineering, automation and support for security and application patching in the Infrastructure Operations area. Leads the patching / vulnerability remediation of software and hardware that supports customer sales and service applications. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to a wider business unit. Responsibilities <ul> <li>Implement, monitor, tune, and troubleshoot health of BigFix client and infrastructure including managing relay affiliation, recommendations of relay placement, Peer Nest etc.</li> <li>Patch and upgrade BigFix clients and server environment with latest updates.</li> <li>Provide mentoring and support to other engineers for best practice of advanced scripting, use of APIs, automation, and database services.</li> <li>Work with architects, integration engineers, and developers to design/integrate solutions. Improving data quality, security, and compliance.</li> <li>Identify and manage solution dependencies with other systems and elements of the enterprise IT infrastructure.</li> <li>Assess software patches and create recommended patch list with logical explanation in terms of compliance.</li> <li>Develop and optimize pre- and post- patching process to ensure proper implementation without any outages.</li> <li>Score each patch based on risks &amp; opportunity to prioritize. Identify which patches are more valuable to the organization than others.</li> <li>Act as an escalation point for patch execution / partner team mentoring them and resolving complex scenarios and technical issues.</li> <li>Ensures overall service levels for infrastructure uptimes through patch management standards, firmware upgrades and vendor based advisory.</li> <li>Develops automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics.</li> <li>Provide best practice guidance including deployment and integration strategies of asset management tools like SCCM, ServiceNow etc.</li> <li>Provide tool operations and maintenance support, Tier 3 customer support as the subject matter expert on patch compliance. </li> <li>Improvement of existing tools/scripts to automate schedule routine administration tasks.</li> <li>Installation, configuration, and troubleshooting of Clients across Windows and Linux, with multiple overlapping security tools and complex group policies.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Qualifications <ul> <li>Expert level knowledge in BigFix framework &amp; BigFix Relevance and ActionScript, with hands on experience deploying software, policy &amp; remediation actions.</li> <li>Proficient at PowerShell and\or Python to work with automating tasks.</li> <li>Experience building custom Web Reports with HTML and Relevance preferred.</li> <li>Minimum of 5 years' experience administering BigFix or similar tools (Microsoft SCCM as subject matter expert).</li> <li>Hands on experience with tool deployment, configuration, customization, and endpoint management in a large enterprise setting.</li> <li>Extensive experience implementing and use of BigFix and SCCM native APIs and WMI tool query methods and use of schemas.</li> <li>Illustrate effective inventory methods, patch management, hardware asset discovery, software deployment, configuration settings management, etc.</li> <li>Expertise in writing and applying fixlets\tasks as well as analysis.</li> <li>Experience patching Linux preferred.</li> <li>Proven track record of developing and deploying provisioning methods, scripts, and applications through BigFix.</li> <li>Use of the relevant key technologies Active Directory, LDAP, GPOs, PowerShell, SSH, etc.</li> <li>SME of Microsoft SQL database, database definition, procedures, and advanced</li> <li>Act as an expert support resource for multiple server/ desktop technology stack components. Assist and mentor system administrators and technicians to foster personal growth and accountability.</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Systems Engineer III - BigFix/Patching

Overview Responsible for performing independent quality checks and developing methods of measuring the quality and performance of the functional testing processes. Coordinates testing and evaluation activities that identify issues, trends and gaps in existing programs. Provides and independent assessment of the programs, policies and procedures tested and provides feedback to management. Works with the testing lead to create the test plan and strategy. Updates testing metrics on a daily basis and provides results to the Quality Assurance (QA) Lead. May be responsible for leading defect or other testing meetings if the test lead is unavailable. Responsibilities <ul> <li>Independent Testing &amp; Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects.</li> <li>Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency, and effectively communicates analysis output.</li> <li>Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Quality Assurance experience in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance experience in a Financial Services organization License or Certification Type: American Society for Quality (ASQ) Certificaiton(s) Preferred First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

IT Quality Assurance Analyst II

Overview This is a remote role that may only be hired in the following location(s): NC, GA, NJ, TX, AZ This position provides technical support for the Bank's data or voice network infrastructure. Installs, maintains, and configures network hardware and software. Resolves technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after hours support. Responsibilities <ul> <li>Works with architect and engineers on implementation and operation of Networking technologies.</li> <li>Participates in the implementation of network technologies and executes tests using established procedures and test cases, reports on results.</li> <li>Within a larger project, leads the execution of project elements of notable complexity-such as implementation of new technology or upgrade, develops the strategy for execution.</li> <li>Ensures all implementations follow the agreed designs, reviews, and signoffs.</li> <li>Assesses performance of installed technologies, analyzes data, identifies any vulnerabilities and compliance, escalates as appropriate.</li> <li>Provides inputs to design decisions, contributing an understanding how the technology performs in Data center environment.</li> <li>Ability to work in a team environment and support multiple customer issues at a time while prioritizing workload based on severity of requests/incidents.</li> <li>Collaborates with peers and other internal teams to solve unique and complex issues, requires conceptual and innovative thinking and experience to develop solutions.</li> <li>Recommends best practices for solving internal/external or business issues.</li> <li>Supports business and customers in the implementation, maintenance, and support of network infrastructure core services.</li> <li>Can quickly grasp customer requirements, anticipate the needs and challenges and impact, and steer the technical direction of the solution.</li> <li>Creates and maintains comprehensive network documentations, including network diagrams, configuration policies and procedures.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking Preferred Qualifications <ul> <li>In depth and specialized knowledge and experience in Network core technologies- load balancer F5/ A10, </li> <li>Detailed understanding of data network concepts and operational functionality. Solid knowledge of TCP/IP Networking. LAN/WAN internetworking technologies. Network application protocols (DNS, DHCP, IPAM, FTP, SSH.etc) client browser behavior, IP security, 802.11 standards and packet capture analysis.</li> <li>Must have knowledge of industry best practices, trends and benchmarking regarding processes, services, and engineering solutions.</li> <li>Prior experience with day-to-day management of load balancing configurations in a multi data center environment –LB and GSLB integration.</li> <li>Gigamon or equivalent technology experience will be good to have.</li> <li>NAC (Forescout/ISE) experience will be good to have.</li> <li>Strong written and oral communication skills required.</li> </ul>

Network Engineer III - Load Balancer

Overview This is a remote role that may only be hired in the following location(s): AZ, GA, MA, NC, NJ, TX The Senior Salesforce Engineer has design, development, and maintenance responsibility for the Salesforce Financial Services cloud platform. This will include support for a broad range of business units such as core banking, wealth management, commercial and residential lending, among others. The position provides exposure to many business units in a dynamic financial services firm. This role requires direct interaction with end users and excellent analytical and communication skills. Responsibilities <ul> <li>Deliver results on complex development projects involving teams across the Product Development department and Bank as a whole</li> <li>Collaborate with internal customers and departmental leadership</li> <li>Work with customers to resolve business critical concerns</li> <li>Ensure all Salesforce work supports both the individual business areas and the enterprise as a whole</li> <li>Align all architecture and design decisions with Enterprise Architecture guidelines and standards</li> <li>Gather Business Requirements working with Product Managers, Business Analysts, and end users</li> <li>Perform Hands-on Configuration in alignment with enterprise strategy, change management and deployment processes</li> <li>Implement new products and packages within Salesforce &amp; FSC and communicate updates throughout the company</li> <li>Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications.</li> <li>Partner with various teams to research, resolve, and document production issues</li> <li>Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control.</li> <li>Drives process improvement changes to ensure high productivity and quality of services provided</li> <li>Maintain high-level familiarity with other IT system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality</li> <li>Partner with Architecture and the Salesforce Product Owner to understand current and future strategies and objectives</li> <li>Work with Product Managers, Business analysts, and business area stakeholders to understand, document, and prioritize Salesforce and nCino enhancements and projects</li> <li>Manage all Salesforce environments including Production, Full Sandboxes, Partial Development Sandboxes, etc. Ensure that strict release management protocols are followed, and environments are kept up-to-date</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance. Preferred Qualifications <ul> <li>3+ years of Hands-on Salesforce experience including lightning and Financial Services Cloud versions</li> <li>2+ years of experience with Salesforce Einstein Analytics </li> <li>Salesforce Administrator certification and/or Developer certification is required</li> <li>Strong knowledge of modern software design principles, concepts, and best practices</li> <li>Significant Hands-on experience in design and development of custom solutions on the Force.com platform including significant work in Apex, Visual Force, Lightning, application integration patterns using Mule soft and other ETL tools</li> <li>Expert with configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports &amp; Dashboards, with proven hands-on experience building custom objects &amp; solutions</li> <li>Expert in bulk data migration from Excel &amp; Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and the Import Wizard.</li> <li>Expert knowledge of data structures, data modeling and database schema</li> <li>Strong experience with technologies integral to Salesforce.com including HTML/XHTML, jQuery, JavaScript, AJAX, SQL, SOAP, REST, JSON, Apex, and SOQL.</li> <li>Multiple Salesforce project deployments including 2+ years with release and environment management on enterprise level deployments</li> <li>Strong mentoring skills with excellent communication, collaboration, and problem-solving capabilities.</li> <li>Self-motivated with exceptional follow-through</li> <li>Ability to independently prioritize and complete tasks in a structured manner</li> <li>Strong ability to interface and cultivate good working relationships across business and shared service areas at all levels</li> <li>Ability to respectfully challenge requests regardless of level of person making the request</li> <li>Strong problem solving and analysis skills with the ability to work and deliver under tight deadlines</li> <li>Experience with DevOps and CI/CD</li> <li>Experience working in an agile environment (e.g. Scrum, Kanban) preferred.</li> <li>Experience in financial services is highly desired</li> <li>Experience with modern JS frameworks like Angular.js and repositories such as Azure DevOps and GitLab is preferred</li> <li>Excellent verbal and written communication skills for technical and non-technical audiences</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Salesforce Engineer

Overview This is a remote role that may be hired in several markets across the United States. This position is a first line of defense risk professional responsible for support and execution of various risk programs and Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. This role is responsible for engaging with the BU in management of risks and controls across all risk types, facilitating and/or monitoring execution of risk policies, procedures and/or program requirements, providing advisory to effectively manage risks, and serving as an effective communication channel between the Risk Management Department, regulators, and FCB business units. May manage the work of others and acts as a mentor to associates. Responsibilities <ul> <li> Risk Strategic Activities - Works with FRM leader and senior management to create risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Effectively challenges risk programs outputs, ensuring bank and regulatory alignment. </li> <li> Risk Program Implementation - Supports the development, implementation and maintenance of the organizations risk management framework, policies and procedures. Coordinates risk assessments to evaluate and manage key risks across the organization. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Develops test plans and methodologies for evaluating the effectiveness of control activities, executes control testing procedures in accordance with the established test plan, identifies and supports remediation of control deficiencies. Lead the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop action plans and mitigation strategies to address root causes and prevent issue recurrence. Monitor the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinate with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. </li> <li> Regulatory Engagement - Participates in regulatory inquiries, examinations, and audits in collaboration with internal stakeholders. Support regulatory submissions, response and reporting requirements, ensuring accuracy, completeness, and timely submission. Monitor regulatory developments and findings and assess their potential impact on the organization's risk profile and regulatory compliance. </li> <li> Risk Governance &amp; Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance Identifies and summarizes BU Top and Emerging trends and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. </li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk. OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk. Preferred Qualifications: Risk Management Principles / Frameworks / Programs, Commercial Business SME (e.g., Relationship Mgmt, Sales, Portfolio Mgmt, Loan Administration / MIddle Office, Underwriting / Credit, Products, Payments, FX, Trade Finance, Asset Mgmt, Syndications, Derivatives, Bond Tips, Corporate Banking, Middle Market Banking, Commercial / Equipment / Asset / Real Estate Finance, etc.) , RCSA, Issues Mgmt, Mitigation Planning, Operational Risk Events, Risks &amp; Controls Documentation, Control Testing, Risk Assessment, Risk Identification &amp; Mitigation, Risk Profile / Tolerance / Appetite / Concentrations, Regulatory / Audit / Compliance / Testing Engagement Mgmt &amp; responses, Compliance SME, Credit SME, BSA/AML SME, International SME, Governance, Oversights, Model Risk, Third Party Risk, Risk Reporting, Metrics, Analytics, Communications, Project Mgmt This job posting is expected to remain active for (45) days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. For NC the base pay for this position is relative to your experience but the range is generally $106,304.00 - $184,261.00 per year. For MA the base pay for this position is relative to your experience but the range is generally $111,652.00 – $193,530.00 per year. For IL, AZ &amp; UT the base pay for this position is relative to your experience but the range is generally $116,935.00 – $202,687.00 per year. For CA the base pay for this position is relative to your experience but the range is generally $127,565.00 – $221,113.00 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

SVB Senior First Line Risk Manager (Remote)

Overview This is a remote role that may be hired in several markets across the United States. This IT Manager role leads the Device Operations team within the Digital Workplace Technology organization. This dynamic leader will be accountable for ensuring the effective delivery of service and projects associated with endpoint management, delivering operational support services globally. This leader will manage a team in the day-to-day delivery of operational tasks to maintain operational readiness and support including infrastructure maintenance, vulnerability remediation, minor upgrades, regulatory compliance, and reporting. This leader will act as a technical expert for the Device Operations team, ensure team activities comply with all appropriate configuration, change, controls, and security standards. The leader will be responsible for a portfolio of services that include Windows and MacOS device management, Virtual Desktop management, and application configuration management, and IoT security and configuration. Proximity to an FCB hub location is preferred for this role. If the ideal candidate is remote, regular travel may be required. Our technology stack: <ul> <li>Windows 10, Windows 11, MacOS Sonoma</li> <li>iOS and Android OS’s (modern and LTSC versions)</li> <li>Microsoft Endpoint Manager Configuration Manager (MECM) with MDT-based Operating System Deployment (OSD), WSUS, IBCM, CMG</li> <li>Office365 with Azure Active Directory hybrid-join, AD Connect, conditional access</li> <li>SharePoint Online, Teams, Exchange Online &amp; Exchange On-premise (multiple tenants)</li> <li>Proofpoint</li> <li>Microsoft Intune MDM &amp; MAM </li> <li>JAMF cloud </li> <li>vSphere and Horizon </li> <li>Citrix running on ESX, Nutanix and Azure Virtual Desktop (future)</li> <li>Bitlocker/MBAM</li> <li>Enterprise Vault</li> <li> Zoom desktop conferencing, conference room scheduling and digital signage running on Poly xStudio, Neat Pad, DTEN and Azulle solutions </li> <li>Microsoft Teams Rooms running on Cisco Room Kit and Board Pro solutions</li> <li>Lenovo and Dell desktops, laptops, 2-in-1’s, 2-in-1 detachables</li> <li>CyberArk EPM</li> <li>Absolute Control</li> <li> PowerShell /Bourne shell scripting </li> </ul> Responsibilities <ul> <li> AUTOMATION - Assists in defining, prioritizing, and implementing automation and self-service solutions to reduce the effort put forth by SVB end users to gain support and service. Aggressively seeks out automation opportunities to reduce user pain points, decreasing resolution times while increasing the digital experience of the employees. </li> <li> MULTI-TIER AND CLOUD INFRASTRUCTURE – Manages the design, build, test and deployment multi-tier on-premise and cloud-based solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes. </li> <li> LEADERSHIP – Builds and leads a team of geographically dispersed infrastructure engineers and system administrators. Monitors employee performance; mentors with a growth mindset and coaches for high performance. Holds individuals accountable for low performance and tackles tough conversations with empathy. Ensures FCB’s Behavioral True North is sustained and utilized across the team. </li> <li> STRATEGIC PLANNING – Creates and maintains strategic plans that successfully align with Digital Workplace Technology, Infrastructure and End User Services, Information Technology, and FCB business strategies. Regularly cascades and communicates DWT strategic plans to stakeholders to gain support and alignment. Operates with a Product Manager mindset with planning and communication. </li> <li> PROJECT MANAGEMENT – Sponsors or manages select operations projects and reports status effectively including risks, actions, issues and decisions. Understands and utilizes Agile and Kanban work management methods to prioritize, communicate and deliver on commitments. Adheres to all Modern Solution Framework requirements. Develops project plans to track project progress and performance. Effectively manage the constraints of a project, adhering to identified change management plans. </li> <li> TECH VENDOR PARTNERSHIP – Holds contracted third-parties accountable for their commitments through a partnership-based relationship and establishing win-win situations. Can positively leverage partner relationships to achieve stretch engineering objectives. </li> <li> TEAM PLAYER – Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude. </li> <li> DOCUMENTATION – Build high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others. </li> <li> AGILE WORK METHODS – Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Establishes and refines a healthy backlog organized through well-documented epics and stories. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings. Drives resolutions to production. </li> <li> CHANGE MANAGEMENT – Learns and follows the banks change and release management processes. </li> <li> RISK MANAGEMENT – Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership. </li> <li> SUBJECT MATTER EXPERT – Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank. </li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design Skills/Experience: <ul> <li>3+ years working with MECM, JAMF, Intune, Citrix, and Active Directory</li> <li>2+ years working on an endpoint operations or engineering team in the financial industry</li> <li>1+ years in an Agile delivery environment</li> <li>1+ years using Jira, Confluence or Azure DevOps</li> <li>Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations.</li> </ul> Skills/Experience preferred: <ul> <li>Advanced product knowledge of MECM, Intune, Windows 10 and 11 servicing, Office ProPlus servicing, Powershell, Azure, Active Directory, vSphere, Citrix, and JAMF</li> <li>Experience managing technical teams in a medium to large organization</li> <li>Proven ability to mentor and grow the skillsets of team members</li> <li>Experience managing third-party outsourcing providers to deliver global services</li> <li>Advanced management of Windows infrastructure. </li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,150 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> #LI-LM1

IT Manager - Device Operations (Remote)

Overview This position is in Enterprise Data Management - Transaction Testing area which provides testing on regulatory and other key reports to validate that the data reported was consistent with the source documents, loan systems, and with any regulatory or executive guidance. The candidate would provide support to the Manager-Transaction Testing. Responsible for assisting a team of testers, validating the testing results, and providing the supporting information to compile the reports. Recommends enhancements to current processes and reports. Serves as backup for the Manager-Transaction Testing. This role is remote eligible on the East Coast. Responsibilities <ul> <li>Sampling: Coordinate with the Sr. Risk Analyst – Adherence Testing to obtain samples with all the necessary information for regulatory report testing.</li> <li>Testing: Lead the process of performing transaction testing on regulatory and other key reports. Assign workload to a team of offshore testers. Ensure testing team has access to all required systems. Train and mentor testing team. Monitor and provide regular updates on testing activities. Support the testing team as needed to ensure timely completion of projects. </li> <li>Validation: Consolidate testing results from testing team. Review and ensure all errors and discrepancies identified by the testers are accurate and supported with the relevant documentation. Interpret and summarize testing results.</li> <li>Report: Work with the Transaction Testing Manager to compile and ensure timely completion and delivery of management reports that summarize the testing results.</li> <li>Operational Support: Provides support and backup to the Manager – Transaction Testing, as necessary.</li> <li>Remote eligible.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Risk management, or financial analysis, or statistical modeling OR High School Diploma or GED and 8 years of experience in Risk management, or financial analysis, or statistical modeling Other Preferred Qualifications <ul> <li>Experience in Banking and Finance industry, preferably with commercial credit analysis.</li> <li>Knowledge of commercial loan documents.</li> <li>Excellent verbal, written and interpersonal communications skills.</li> <li>Strong analytical skills with high attention to detail and accuracy.</li> <li>Ability to work independently and collaboratively; take instructions and take initiative.</li> <li>Strong time management and prioritization skills.</li> <li>Microsoft Excel, Power Point and Word competency required.</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in NC the base pay for this position is generally between $94,000 and $164,000 per year. Actual starting base pay will be determined based on skills, experience, location and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Sr. Risk Analyst - Transaction Testing (Remote East Coast)

Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for design, implementation, and support of automated processes for the Bank’s infrastructure automation platforms. Provides expert guidance on new automation initiatives and will work closely with infrastructure architects, engineers and application support teams to build robust and scalable solutions facilitating business objectives. Supports existing automation processes addressing issues ensuring functionality and availability of infrastructure automation processes. Responsibilities <ul> <li>Provides technical support for the Bank’s Infrastructure Automation platforms by addressing issues, diagnosing blueprints &amp; workflows, troubleshooting integrations, and reviewing logs.</li> <li>Responsible for the lifecycle of the platform including patching, upgrades, approvals, and writing technical documentation of processes and procedures.</li> <li>Designs automated solutions based on industry best practices and tooling that align with long-term business needs and technical direction. Collaborate with technology teams to build new or enhance existing workflows in accordance with corporate technology and security standards.</li> <li>Performs full release testing (Development, QA, UAT, Production) and elevates changes in accordance with the corporate Change Management and Software Development Life Cycle policies. Coordinates testing with application support staff to ensure solutions are fully vetted before reaching users in Production.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Experience: <ul> <li>Minimum of 6 years of experience in systems engineering or administration in one of the following IT infrastructure disciplines: Server Engineering, Cloud Infrastructure Engineering, or Network Engineering.</li> <li>Minimum of 6 years of experience developing lifecycle automation, task automation and configuration management policies for infrastructure platforms. Experience with Terraform, VMware Aria Automation, Puppet and/or Ansible a plus.</li> <li>Minimum of 6 years of experience in building integrations utilizing native libraries, APIs, and web hooks.</li> <li>A solid software development foundation including knowledge of modern programming languages. Experience with shell scripting languages a plus.</li> <li>Solid knowledge of common enterprise IT systems and components including virtualization, operating systems, networking (IP addressing, routing, firewalls, name resolution), and directory services.</li> <li>Experience with ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM).</li> <li>Familiarity with Package Managers and/or Software Repositories: Artifactory, Chocolatey, RedHat Satellite, PyPI.</li> <li>Experience translating business requirements into technical requirements. Candidate must be able to conceptualize the interactions between systems in a workflow and understand the protocols and data passed between them.</li> <li>Good working knowledge of standard software development ways of working, practices and software: Jira Issue Management, Agile methodology, DevOps Platforms (Azure DevOps / GitLab), Git, CI/CD, Deployment Pipelining, Bug Reporting.</li> <li>Experience working in a highly regulated environment with a solid understanding of the Change Management, Incident Management and Software Development Lifecycle processes.</li> <li>Ability to write clear and concise documentation.</li> <li>Ability to be on call</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. This job posting has been extended until 12/23/2024. If hired in AZ, the base pay for this position is generally between $110,045 - 168,736. If hired in NC, the base pay for this position is generally between $100,023 - $153,368. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

Systems Engineer III

Overview This is a remote role that may be hired in several markets across the United States. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. This position is responsible for gathering, organizing, and analyzing large data sets using complex statistical techniques and tools, to ensure data quality, integrity and compliance with applicable laws, regulations, and Bank policies that assist management with making informed business decisions. This position is responsible for developing and implementing key automation, business intelligence, and data visualization deliverables to support and promote effective coverage of Business Units' control environments. Serves as a subject matter expert and may mentor other staff members or serve in a team lead role. As part of Enterprise Risk Management (ERM), you will work on the team responsible for delivering Second Line Risk Program teams and First Line Risk Management teams with data and reporting products that are critical in the establishment of a mature Large Financial Institution (LFI) risk program. You will collaborate closely as a trusted consultant with ERM teams and collectively deliver reporting for senior leadership and first line partners. Responsibilities <ul> <li>Data Analysis - Gathers, organizes, and sorts data to develop complex data models for the department, business unit staff, and other stakeholders. Accesses structured and unstructured systems across the organization, utilizing coding efforts where needed to meet testing requirements. Provides effective and timely communications on findings. Evaluates department strategies to develop and implement sound data analysis processes and results for staff, management, and other stakeholders.</li> <li>Reporting - Analyzes and produces timely reports for senior management and other stakeholders regarding risks, trends, patterns, and exceptions. Develops business intelligence/data visualization solutions that appropriately represent findings as needed. Assists senior management with compiling, preparing, and completing of committee presentations, annual audit plan, and risk assessments.</li> <li>Business Support - Identifies, prioritizes, develops, documents, and implements strategic-use cases to support data analysis outcomes, processes, and other requirements. Responsible for all components of project execution and stakeholder engagement. Works across departments and with functional management as needed to recommend timelines and set expectations.</li> <li>Operational Support - Provides support to the department and senior staff regarding technical inquiries serving as a subject matter expert.</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Risk Management, Financial Analysis, or Statistical Modeling OR High School Diploma or GED and 12 years of experience in Risk Management, Financial Analysis, or Statistical Modeling Preferred Area of Study: Mathematics, statistics, computer science, information management Required Skills: <ul> <li>Spreadsheet and database knowledge</li> <li>Able to analyze and visualize large sets of data</li> <li>Able to create and apply accurate algorithms to datasets to identify solutions</li> <li>Knowledge of programming languages including but not limited to SQL, Oracle, R, MATLAB, Python</li> <li>Proficiency in statistics and statistical packages/applications used to analyze data sets</li> <li>Proficiency in SQL</li> </ul> Preferred Skills: <ul> <li>Expertise in Python and/or automation</li> <li>Proficiency with Tableau or PowerBI</li> <li>5+ years experience in Risk Management</li> <li>5+ years experience in Financial Services</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $113,000 to $190,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

48 SVB Financial Group Jobs