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Overview This is a remote role that may be hired in several markets across the United States. This position is in the First Line Risk Management (FRM) Team supporting the business unit that is responsible for execution of the Allowance, Stress Testing, and Risk Ratings. This role will require direct and frequent interaction with the business unit and will serve as a key advisor on all risk-related matters, including RCSA development and maintenance, Issues Management, and Model Management. Prefer Large Financial Institution (LFI) experience gained through time in the Finance, Credit, and/or Model units, and/or the second and third-line functions supporting and overseeing them. Individual must have direct working knowledge of the processes, risks, and controls related to CECL, CCAR, Risk Ratings, and Models. Prior Consulting experience in Corporate Finance, Financial Reporting, and/or Risk Management is beneficial. As a risk advisor and liaison to Modeling and Analytics professionals supporting key Finance deliverables, the FRM is expected to be resourceful and able to work cross-functionally to improve processes and the risk and control environment. Additionally, they are responsible for ensuring the business unit is operating in alignment with enterprise guidance when executing on risk activities, including but not limited to core items like Risk and Control Self-Assessments (RCSA), Issues Management, Model Risk Management, TPRM, and Business Continuity Planning. Responsibilities <ul> <li> Risk Advisory - Allowance, Capital, and/or Finance – Understanding of core end-to-end processes related to CECL, CCAR, Risk Ratings, and/or Model Development. Ability to advise on enhancement of the risk and control environment with an eye towards improving efficiency and an enhancing the risk profile. Deep understanding of dependencies and impacts across groups. Strong familiarity with CECL, SOX, and GAAP. </li> <li> Inventory Oversight &amp; Management – Risks, Controls, Models, Vendors – Understand the Risk, Control, Model, and Vendor inventories associated with the business unit and consistently facilitate/advise on any concerns with the BU and/or other stakeholders. Effectively digest and communicate up concerns as needed to ensure timely understanding, review, and if needed, remediation. </li> <li> Model Risk – Development, Maintenance, Governance – Understand relevance, scope, and applicability of Models to key processes, including CECL, CCAR, and Risk Ratings. Identify and advise on management of Model risks, including through development and maintenance stages. Facilitate efficient management of any Model-related concerns and work with stakeholders to ensure timely and thorough resolution. </li> <li> Promote Proper Risk Culture – Drive proper risk awareness, ownership, and culture across the BU and the Enterprise. Educate on the risk frameworks, programs, and policies across the organization, including all associated expectations and requirements. Train the business unit as needed on recent, current, and/or future changes to the programs, explain what it means to them, and facilitate completion of any activities timely. </li> </ul> Qualifications <ul>Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk. OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk.</ul> <ul>Preferred Education: Advanced Degree</ul> <ul>Preferred Area of Experience: Project Management or Internal/External Consulting</ul> Preferred Qualifications: <ul><li><ul> <li>Knowledge of core risk management techniques and practices (RCSA Development, Issue Management, BCP)</li> <li>Experience at a Large Financial Institution (LFI) with knowledge of regulatory guidance and expectations</li> <li>In-depth knowledge of risk &amp; internal control practices with a history of implementing/enhancing control suites</li> <li>Deep understanding of Finance, Accounting, Credit, and Models, and/or a combination of such at an LFI</li> <li>Self-starter and sound communicator with an ability to be creative and resourceful at a large organization</li> <li>Ability to work effectively with associates, senior management, and various forums, including committees</li> <li>Ability to understand and leverage data to identify concerns, relay the narrative, and offer solutions</li> <li>Project &amp; Change Management experience a plus, especially cross-functional exposure to Data, IT, and/or Ops</li> </ul></li></ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $106,304 and $163,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

SVB Financial Group

Senior First Line Risk Manager (Remote)

Overview This is a remote role that may be hired in several markets across the United States. This position supports the implementation and execution of Bank wide model risk management policies and procedures, including model governance and performance monitoring, in conformance with regulatory guidance. Reviews complex models used within the organization, model documentation protocols, development and maintenance of model risk reporting and maintenance of the model inventory. Assesses model risks and limitations, makes recommendations, follows up and tracks ongoing model risk issues. Provides guidance and mentorship to less experienced credit approval associates within the work group. Responsibilities <ul> <li>Analysis - Conducts risk analysis to validate the performance of existing models and leads gap closing projects to include recommended model changes. Provides independent review of model validations, effectively assessing the validity of issues raised and methodological approaches for the proper resolution of these issues.</li> <li>Reporting - Reports regularly to the Model Risk Manager on the compliance of the model risk management program, including policies and procedures, with respect to its progress, working issues, and challenges.</li> <li>Relationship Development - Develops and maintains effective partnerships with the model analysts, model owners, business level risk management teams and auditors, internal and external.</li> <li>Business Support - Provides recommendations for the design, development, back testing, implementation and recalibration of models owned by the model development team. Assists in the review and validation of model performance and controls, including establishing the model validation scope, assessment of validation results and directing communication with stakeholders. Assists in the development and maintenance of the model inventory ensuring the inventory is complete, accurate, and consistent with the intent of the Model Validation Policy.</li> </ul> Qualifications <ul>Bachelor's Degree and 6 years of experience in model validation OR High School Diploma or GED and 10 years of experience in model validation</ul> <ul>License or Certification Type: N/A</ul> This job posting is expected to remain active for 15 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $135,000.00 and $165,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Senior Risk Analyst, Model Validator (Remote)

Overview This is a remote role that may be hired in several markets across the United States. Responsible for supporting First Citizens BancShares’ Integrated Risk Solutions (IRS) team by providing oversight of the quality control testing activities, primarily related to Archer configuration, through the development of a comprehensive quality assurance strategy focused on the reliability and performance of IRS products, ensuring they meet both customer and business expectations. This position requires a high degree of collaboration and communication skills to successfully support both business relationships and IRS operations. Responsibilities Provide oversight of IRS Quality Assurance team <ul> <li>Develop and execute a strategy to perform quality control testing focused on adherence to configuration best practices and alignment with business requirements</li> <li>Develop and report on a set of metrics related to Quality Assurance activities to provide an adequate overview related to defect rates, test coverage and other data points</li> <li>Ensure compliance with the Bank’s enterprise Systems Development Lifecycle Standards (SDLC) by submitting Change Requests, developing and recording user stories/test scenarios, and capturing validation results</li> <li>Coordinate with the IRS leadership team to ensure all facets of the Integrated Risk Solutions team run smoothly</li> <li>Manage employees / contractors to ensure adequate coverage of all Integrated Risk solutions</li> </ul> Participate in ERM Technology systems development lifecycle <ul> <li>Provide support for IRS projects, enhancements, and operational requests through the development of user stories/test scenarios</li> <li>Perform System Integration Testing (SIT) prior to User Acceptance Testing (UAT)</li> <li>Assist end users with UAT activities</li> <li>Execute validation efforts and regression testing as required by the Bank’s SDLC standards</li> <li>Participate in project calls, as needed, and serve as a liaison between the IRS team and business partners</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Risk Management OR High School Diploma or GED and 10 years of experience in Risk Management Additional Requirements: <ul> <li>Experience as an administrator of the Archer platform - REQUIRED </li> <li>Background in developing strategy for or performing Quality Control testing </li> <li>Proven problem solver with ability to provide in-depth analysis of complex problems, manage risk and make quick decisions </li> <li>Knowledge of various bank/government regulatory requirements and processes</li> <li>Ability to comprehend and translate complex business requirements</li> <li>Excellent interpersonal and communication skills, both verbal and written</li> <li>Exceptional organization, analysis, decision-making and problem resolution skills </li> <li>Must be able to meet deadlines</li> <li>Uses independent judgment to accomplish objectives </li> <li>Advanced PC Skills including Microsoft Visio, Excel and PowerPoint</li> <li>Previous experience leading a team of dynamic individuals</li> </ul> Other Preferred Qualifications: <ul> <li>Archer Certified Administrator certification</li> <li>Experience leading at a Large Financial Institution</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $110,000 to $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Quality Assurance Manager (Remote)

Overview This is a remote role that may only be hired in the following location(s): AZ, NC, NJ or TX Site Reliability Engineering (SRE) at First Citizens combines software and systems engineering to build and manage First Citizens Bank’s most critical applications, ensuring they run reliably, efficiently, and at scale. As the leader of the SRE team, you will be the at the forefront of setting the vision and amplifying the culture of SRE to the rest of the organization. Responsibilities <ul> <li>Lead a highly talented team that owns the availability, performance and reliability of customer-facing systems</li> <li>Build the roadmap, mission, and strategy for Site Reliability Engineering, supported with clear goals and KPIs</li> <li>Own SRE processes for SRE Engagement, SLO Management, Observability, Incident Management and other SRE concerns</li> <li>Establish strong relationships across engineering, operations, support, and product teams to enable Site Reliability efforts and focus</li> <li>Communicate vision and strategy to executive leaders across the Bank to build support, consensus, and advocacy for the practice</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering Preferred Qualifications <ul> <li>6+ years of experience in Software Engineering and/or Site Reliability Engineering background </li> <li>4+ years of experience implementing / following SRE practices</li> <li>4+ years of experience leading SRE teams</li> <li>Experience with application modernization technologies including Kubernetes, Serverless, Automation, Observability and Developer Operations.</li> <li>Understand performance and availability requirements and have experience working with Software Engineering teams to define deployment, configuration and monitoring requirements </li> <li>Excellent written and verbal communication skills</li> <li>Ability to create meaningful metrics and alerting for service health monitoring</li> <li>Proficiency driving Root Cause Analyses to meaningful improvements</li> <li>Leading troubleshooting efforts with production/non-production systems</li> <li>Excellent problem-solving and communication skills and a sense of ownership.</li> <li>Experience working within a Large Financial Institution (or similarly complex environment)</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Manager IT - SRE

Overview This is a remote role that may only be hired in the following location(s): AZ, CA, NC This position leads architecture and technical design activities in support of specific solution development projects. Works closely with business units and associates to identify development solutions that are cost-effective, efficient, and meet business needs. Collaborates on the technical design of artifacts, ensuring compliance and documentation of all applicable standards. Ensures quality results and timely completion of project tasks. Utilizes expertise to provide guidance on the design, interface requirements, and technology of developed solutions. Responsibilities <ul><li>Solution Development - Leads a team of associates on assigned solution development projects. Recommends technology solutions, an application programming and integration solution through research on alternative options. As needed, troubleshoots deployment issues, develops programs, integrates solutions, and performs other tasks related to technical design. </li></ul> <ul><li>Lead and serve on architect on projects and vendor work, Collaborate in regards to middleware, microservices, streaming, database, software development (full stack) and cloud/infrastructure standards </li></ul> <ul><li>Consultation - Provides consultation to the business unit, management, and associates on all phases of integration systems development and processes. Acts as a trusted advisor on strategies and approaches for overall integration of technology components. </li></ul> <ul><li>Project Coordination - Ensures project tasks are completed on time and with a high degree of quality. Collaborates with other team members on detailed application design, development, and integration testing. </li></ul> <ul><li>Technical Expertise - Maintains a strong understanding of available technology, tools, and designs in order to provide consultation and leverage technologies within the Bank. Offers direction, training, and guidance for less experienced staff. </li></ul> <ul><li>Plan, coordinate, document, analyze, design, review, and implement enhancements. </li></ul> <ul><li>Provide expertise, mentorship, process improvements, strategy and standards </li></ul> <ul><li>Monitor architecture and review/create new pans to meet business needs while also keeping plans realistic in terms of expectation as you lead proof of concepts </li></ul> <ul><li>Ensure adherence to security requirements and technical standards. </li></ul> <ul><li>Identify and mitigate technical risks, assumptions, issues, and dependencies </li></ul> <ul><li>Support pre-project efforts and assist with delivery time estimates and stay updated on technology trends. </li></ul> Qualifications Bachelor's Degree and 8 years of experience in Software application development OR High School Diploma or GED and 12 years of experience in Software application development <ul><li>Experience developing IT solution strategy with multiple stakeholders.At least 5 years of direct architecture experience. </li></ul> <ul><li>5+ years’ experience in at least two of the following: Programming, database/analytics, integration/middleware, infrastructure/cloud, and security. </li></ul> <ul><li>Experience in solution design principles, system development methodologies, and software life cycles . </li></ul> <ul><li>Experience coordinating vendors and utilizing excellent communication skills to work across different partner/organizational levels. </li></ul> Preferred Qualifications <ul> <li>Experience in architecting Foreign Exchange/Capital Markets, payments, and core banking solutions for the Financial service/Banking industry.</li> <li>Expertise in more than one infrastructure technology area (network, mainframe, and distributed platforms, and databases)</li> <li>Knowledge of compliance regulations, system development methodologies and tools, and IT systems framework and standards</li> <li>Consulting and relationship management skills</li> <li>Experience leading technical teams and with multiple architecture disciplines.</li> <li>Knowledge of Financial service/Banking industry as it pertains to payments, foreign exchange, core banking.</li> <li>Programming experience with contemporary languages (Java, micro services, Node.js, and shell scripting).</li> <li>Experience in middleware technologies (Kafka, Sterling, MQ, SFTP).</li> <li>Hands-on experience in cloud-native architectures (OpenShift, DevSecOps).</li> <li>Strong leadership and mentoring skills, excellent influencing, and consultative skills.</li> <li>Experience documenting requirements through interviews and JAD sessions.</li> <li>Visual modeling using ArchiMate is a plus, certification in IT architecture is preferred.</li> <li>Information architecture, data modeling, and designing models.</li> <li>Modern practices around data ingestion, publishing, and master data management</li> </ul> If hired in AZ or NC, the base pay for this position is generally between $160,000 and $215,000. If hired in CA, the base pay for this position is generally between $181,000 and $230,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

FX Solutions  Architect

Overview This is a remote role that may be hired in several markets across the United States. This position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. Responsibilities <ul> <li>Data Analysis - Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output to internal and external (vendor) partners </li> <li>Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.</li> <li>Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group including critical vendors. </li> <li>Reporting - Produces reports based on data analysis, trends, and process capabilities. Conveys patterns, problems, and areas of improvement to various vendors, risk and compliance groups, and counsels </li> </ul> Qualifications Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics Preferred Experience: -Communication and collaboration skills - Ability to report across several lines of business and technology - Vendor management - Contract/cost reporting - Experience working in fast-paced environment - Background in Financial Services - Project management across several tracks of work This job posting is expected to remain active for 28 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $79,900 and $108,100 per year. Actual starting base pay will be determined based on skills, experience, location and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Business Analyst II - Digital Channel Operations (remote)

Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for providing independent risk oversight of Technology risk. Successful independent Technology risk oversight is driven by a combination of industry, technology, cybersecurity, and/or Large Bank experience in order to apply Enterprise Risk Management ("ERM") and Operational Risk Management ("ORM") frameworks. Performs effective risk identification, measurement, and assessment activities in the areas of technology Infrastructure and Networking, Cloud and Virtualization, Mainframe, related Architecture, and other domains in technology. Oversees the effective implementation of risk management and assessment activities within the Technology setting, including policies and standards for Risk Identification and Assessment, Risk Control Self Assessments ("RCSAs"), and Key Controls &amp; Mitigation. Collaborates with regulators on continuous monitoring and exam management for business units and enterprise-wide business support groups in order to manage risk cross-functional issues. Establishes and maintains relationships with key internal stakeholders across the Three Lines of Defense, providing support for management and technology governance. Acts as the subject matter expert for technology risk identification, measurement, and assessment activities. Identifies opportunities for program improvement, consistent application of risk principles, and regulatory compliance monitoring. Develops and executes on resolutions of complex problems that require the frequent use of creativity. Uses judgment and risk-based approach within broadly defined policies and practices. Responsibilities <ul> <li>Risk Management - Oversees first-line execution of risk management policies, standards, and procedures. Collaborates with other key stakeholders across the organization to ensure appropriateness of and compliance with ERM and ORM program requirements. Maintains productive relationships with key stakeholders to ensure effective engagement. Communicates risk vision and regulatory requirements to stakeholders. Develops relationships and remains active within professional networks to stay abreast of current and emerging issues and relevant trends in technology.</li> <li>Subject matter expertise – Provides credible and effective risk-focused review and challenge to technology related business activities, initiatives and risk assessments based on technology domain knowledge and gained expertise in technology areas. Focus areas are Infrastructure and Networking, Cloud and Virtualization, Mainframe, End-user Computing, and related Architecture.</li> <li>Committees and Projects - Provides support for other ERM &amp; ORM programs and initiatives. Participates as a risk advisor on project teams or governance structures to provide guidance on risk best practices, processes, and regulatory requirements.</li> <li>Audit and Regulatory Support – Assists in managing preparation activities for ORM Internal Audit and regulatory exams. Partners with managers to ensure components are received in a timely manner for posting prior to exam start.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting OR High School Diploma or GED and 10 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting <ul> <li>3 years of experience in Technology Risk Management in a regulated industry.</li> <li>Hands-on direct exposure to technology systems infrastructure (e.g., networking, hosting, cloud, virtualization, mainframe). </li> <li>Knowledge of regulatory guidance and industry frameworks pertaining to technology related aspects (i.e., FFIEC IT Handbook, NIST, ISO, ITIL, CCM etc.),</li> </ul> Preferred Additional Qualifications <ul> <li>Relevant industry certifications (e.g., CISSP, CISA, CCSP, CCNA)</li> <li>Experience working in Risk Lines in a Large Financial Institution ($100B+ in assets) setting</li> <li>Previous management role in technology functions aligned with IT Infrastructure</li> </ul> This job posting is expected to remain active for 15 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $105,000.00 and $145,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Risk Officer II - Technology Oversight (Remote)

Overview This is a remote role that may only be hired in the following locations: North Carolina or South Carolina This position provides risk management and property and casualty insurance expertise at the highest level of service complexity. Builds and maintains relationships with customers at the C-suite level and with other key decision makers to ensure a high level of satisfaction and retention. In a constantly changing industry, this person will need to continually expand their knowledge of critical trends and key issues to be able to provide valued strategic insight and solutions. Collaborates to lead service initiatives, underwriting meetings, and day to day account management activities. Requires excellent communication and partnership skills. Responsibilities <ul> <li>Account Servicing - Administers and manages the day to day aspects of the customer account. Accurate and timely system documentation. Directs the customer service team activities for the assigned customer relationships.</li> <li>Sales Support - Manages the customers insurance and risk program to include developing and evolving coverage needs and gaps. Identifies and communicates the identified opportunities to enhance insurance and risk management programs.</li> <li>Relationship Management - Interacts with partners to discuss strategies, program analysis and coverage structures. Supports the management and retention of the relationship. Communicates strategies and direction to the customers.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in P&amp;C Insurance coverage analysis and account management OR High School Diploma or GED and 10 years of experience in P&amp;C Insurance coverage analysis and account management Preferred Education: BA, BS, 4 yr college degree Preferred Area of Study: Risk Management &amp; Insurance, Accounting or Finance related degree Preferred Area of Experience: Financial Institutions Required License or Certification Type: Property &amp; Casualty First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-RM1

Insurance Account Consultant (Remote- NC, SC) - Commercial Lines

Overview This is a remote role that may be hired in several markets across the United States. The Project Manager 111 position is responsible for projects of a substantial scope and influence within the Bank. Manages the execution and administration of project life cycle including planning, scope definition, design, and delivery. Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze strategic impact of project activities. Coordinates activities of both internal and external parties across multiple functions to achieve project goals. May oversee the work of less experienced associates in the work group. Responsibilities <ul> <li>Strategy - Responsible for strategic development, execution, and management of large-scale projects. Maximizes available resources while minimizing risk. Ensures high quality results by employing best practices, engaging appropriate expertise, and making administrative decisions.</li> <li>Project Coordination - Coordinates a team of associates throughout project life cycle. Conveys clear expectations of project goals. Directs work activities and keeps team on track with project schedule. Resolves complex and escalated issues as they arise. Recommends and implements modifications to improve project results.</li> <li>Collaboration - Works in conjunction with individuals, business units, and outside parties. Assists in negotiations with external consultants or vendors. Facilitates communication across functions to enhance process flow. May serve as a project resource to wider organization or business units.</li> <li>Reporting - Develops methods of tracking progress and performance. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Project Management OR High School Diploma or GED and 10 years of experience in Project Management License or Certification Type: Industry certification such as Project Management Institute (PMI) or Six Sigma Required Skills: Proficiency in technology disciplines (programming language, network engineering, database architecture, system analysis, etc.) Preferred Skills: <ul> <li>Direct experience working on projects specific to Risk and Compliance, preferred.</li> <li>Direct experience managing systems integration projects, preferred. </li> <li>Direct experience managing business process improvement projects, preferred. </li> <li>Using project management tools to track project performance and schedule adherence. (MS Project, Jira, M&amp;A Accelerator, Clarity, Planview)</li> <li>Extremely organized and detailed oriented.</li> <li>Self-motivated.</li> <li>Proven leadership skills.</li> <li>Strong written and verbal communications.</li> <li>Strong interpersonal skills.</li> <li>Business, financial, and technical acumen.</li> <li>Assertive and action oriented.</li> <li>Manages conflict.</li> <li>Collaborative.</li> <li>10+ years’ experience in the financial industry and/or equivalent business and enterprise systems experience.</li> <li>Have experience partnering with vendors and team members on requirements, deliverables, project planning, timelines, resourcing.</li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $115,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Project Manager III-Risk/Compliance

Overview This is a remote role that may only be hired in the following location: NC. This position is a strategic professional who stays up-to-date with all the technical issues affecting the bank and contributes to directional strategy through proactive communication, collaboration and partnership with both internal and external teams for all issues which might potentially impact the end-user and ultimately, the Global Service Desk team. Developed communication and diplomacy skills is required in order to guide and influence our external teams and communicate to internal technology teams the impact and help that the Global Service Desk would need that would affect the overall performance and effectiveness of the Service Desk. Provides analysis and address complex internal client issues and guidance on resolution by working with other resolver teams as needed and exhibit ownership throughout the resolution lifecycle. Provides technical expertise and guidance to our Service Desk team and facilitates projects that enhance service capabilities. Responsibilities <ul> <li>Collaboration – Participates in the Incident, Problem and Change management processes to ensure minimal disruptions, awareness of the team for planned changes and trending issues are addressed. Follows up on escalated calls for service level compliance and work with resolver groups on complex issues that might need a higher level of clarity. Serves as a trusted technical resource of the Global Service desk team.</li> <li>Communication – Ability to show clear problem solving through analysis of data from our ticketing tool (ServiceNow) and be able to translate this to actionable items for the Global Service Desk. Serves as the single point of contact for business unit representatives and project teams. Facilitates communication between parties involved in problem resolution.</li> <li>Business Support – Provides and works on innovation and new ideas that may benefit the Global Service Desk through expertise or experience in the financial services domain. May participate in special projects or other assignments to enable optimization and meet the business goals of the bank. Serves as a point of contact for all the applications used by the vendor that would include but would not be limited to their telephony, automation and other quality systems.</li> <li>Quality – Help monitor the quality of delivery of the Global Service Desk from a technical knowledge and resolution standpoint through cross-training and reinforcing escalation avoidance and ensures compliance of all security guidelines required by the bank is adhered to 100% of the time. </li> </ul> Qualifications Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support Experience with call center telephony automatic call distributor, system monitoring tools, and reporting tools, Knowledge and experience supporting MS Exchange, Office 365, Internet Browsers, Remote Control, MS Teams, or other collaboration tools, Ability to manage client support tickets with ITSM tools such as Service Now, Knowledge of network, LAN, WAN, work stations and servers, STD OS (95, NT, etc.), STD MS Office applications, standard MS Window operating systems, and Office 365 applications, Knowledge of Bank branch operations, policies, and procedures, Experience working at a financial institution, CompTIA A+ certification First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

46 SVB Financial Group Jobs