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EMSA

System Administrator I User / Security Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul> <li>Monitor and maintain IT systems, including servers, networks, and applications.</li> <li>Perform routine system updates, patches, and backups.</li> <li>Troubleshoot and resolve hardware, software, and network issues.</li> <li>Assist in the setup, configuration, and deployment of new systems and applications.</li> <li>Maintain documentation of system configurations, procedures, and troubleshooting steps.</li> <li>Provide technical support to end-users and respond to help desk tickets.</li> <li>Ensure system security by implementing and maintaining security measures.</li> <li>Assist in cybersecurity operations, including monitoring for security breaches and responding to incidents.</li> <li>Implement and maintain security protocols and procedures to protect IT systems and data.</li> </ul> Qualifications: <ul> <li>A bachelor’s degree in information technology, Computer Science, or a related field is preferred.</li> <li>Basic understanding of networking, operating systems, and hardware components.</li> <li>Familiarity with system monitoring tools and troubleshooting techniques.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>Excellent communication and customer service skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Implement and maintain security protocols and procedures to protect IT systems and data.</li> <li>Manage user accounts and permissions for SaaS applications.</li> <li>Monitor SaaS application performance and ensure high availability and reliability.</li> <li>Collaborate with vendors and service providers to resolve issues and optimize SaaS solutions.</li> </ul> QUALIFICATION REQUIREMENTS: <ul> <li>A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.</li> <li>Basic understanding of networking, operating systems, and hardware components.</li> <li>Familiarity with system monitoring tools and troubleshooting techniques.</li> <li>Strong problem-solving skills and attention to detail.</li> <li>Excellent communication and customer service skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Experience with SaaS applications and cloud-based solutions.</li> <li>Ability to manage and support SaaS applications and user accounts.</li> </ul> COMMENTS: The systems administrator will frequently handle confidential patient and personnel information. They must maintain composure and tact in stressful situations. Effective communication skills are essential, encompassing proficiency in writing, verbal communication, and interactions via radio and telephone. The systems administrator should demonstrate compassion and a sincere commitment to addressing patient needs and concerns, as well as maintaining patient information confidentiality. This job description aims to provide a comprehensive summary of the primary duties and responsibilities typically performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

System Administrator I SAAS Operations

Interested in being part of a strong, mission-driven team? EMSA is Oklahoma's largest ambulance service with a fleet of over 100 ambulances and a team of 700 Team Members strong. Want to make a difference every day and grow your professional skills in the process? If so, EMSA is the place for you. What We Offer Our EMTs: <ul> <li>Competitive pay with shift differentials for nights and weekends.</li> <li>Quarterly bonuses offered</li> <li>Opportunities for growth. Our field training officers, supervisors, and managers began their careers as paramedics, EMT's, or in support positions. There is room here to grow!</li> <li>Paid continuing education and licensure. Well invest in you! Participate in a quality improvement project or special task force. Learn the communications side of our business. Attend leadership classes. Let us support your professional development.</li> <li>457b retirement account with large employer match.</li> <li>Paid time off - accruing from your first day on the job!</li> <li>Excellent benefits package including health, dental, and vision insurance with generous employer contributions toward premiums. Employer paid life, disability, EAP, and more.</li> </ul> Summary: The Emergency Medical Technician strives to achieve and maintain high levels of patient care and clinical performance. The medical and clinical performance standards will be in accordance with documented protocols, practices, and Medical Control Board directives; in the best medical interest of the patient and within the scope of practice for an EMT in the State of Oklahoma. Primary Job Responsibilities: <ul> <li>Follow medical care practices as documented in EMSA medical protocols and as mandated by the Medical Control Board. The scope of medical practice will be confined to medical practice as defined by the Oklahoma Department of Health, unless otherwise specified by directives or protocols from the Medical Director.</li> <li>Responsible for overall care and safe transportation of patients assigned to the crew by the System Status Controller. Will not turn patient care over to a Team Member or others who are less credentialed for the respective type of patient care needed per protocol.</li> <li>Complete all documentation that relates to patient care and billing information on appropriate forms, in approved format, and turn in documentation as required.</li> <li>Responsible for safe transport of patient to and from ambulance. This includes lifting of patient to and from a backboard, stretcher, or equivalent, and maneuvering patients past any obstacles encountered while moving the patient to the ambulance.</li> <li>When assigned as an Emergency Vehicle Operator, will be responsible for and in control of the assigned ambulance at all times and in accordance with all federal, state and local laws that govern ambulance operation, and in accordance with approved company policy on safe and efficient ambulance operation.</li> <li>Responsible for the care, use and appearance of assigned ambulance and equipment. Must be familiar with all equipment placement on unit and have an accurate documented inventory of all equipment.</li> </ul> Work Environment: While performing the duties of the job, the Team Member regularly works in outside weather conditions and is frequently exposed to wet and/or humid conditions including extreme cold and heat temperatures. The Team Member occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. Physical Requirements: While performing the duties of the job, the Team Member is regularly required to use hands to finger, handle, or feel objects, tools, or controls. Must reach with hands and arms; and talk and hear. The Team Member is frequently required to sit, stand, and walk, and occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The Team Member must lift in conjunction with their partner or assist in moving and/or balance up to 250 pounds and occasionally lift, move and/or balance up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to operate both the EMS vehicle and to assist others who are operating the EMS vehicle in a manner that enables arriving at the requested patient location in a safe and timely manner. Must maintain physical condition to enable proper performance of assigned job functions as determined by company policy. Mental/Behavioral Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to add, subtract, multiply and divide all units of measure. Must be able to problem solve and function in a high stress environment. Summary &amp; Requirements Job Requirements: <ul> <li>Work independently, to think and act properly in emergencies, and to establish and maintain effective working relationships with other EMSA staff, other healthcare professionals and the general public.</li> <li>Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li> <li>Write routine reports and correspondence.</li> <li>Communicate effectively with various levels of healthcare professionals, law enforcement representatives, First Responder organizations, Fire Department personnel, and the public, either formally, informally or through various educational or public relations endeavors.</li> <li>Ability to continue EMS education as required by company policy.</li> <li>Successful completion of hiring requirements including Physical Ability Test, background check, and urinalysis.</li> </ul> Minimum Requirements: <ul> <li>Must be a minimum of 18 years of age.</li> <li>Obtain, and maintain Oklahoma motor vehicle operators license and stay within company guidelines. </li> </ul> Education and/or Experience: <ul> <li>High school diploma or general education degree (GED)</li> <li>Certificate from college or technical school preferred</li> </ul> Certificates, Licenses, Registrations: <ul> <li>Obtain and maintain Oklahoma Department of Health EMT Certification. </li> <li>Obtain and maintain National Registry Certification. </li> <li>Obtain and maintain all certifications required by the Medical Control Board and EMSA. These certifications include: CPR, Hazardous Materials (first responder level). </li> </ul>

Communications Supervisor

Job Summary: Working under the daily supervision of the Coding Supervisor and under the general leadership of the Revenue Cycle Management Director, the Medical Coder is responsible for accurately and appropriately coding ambulance claims in preparation for submission to the appropriate payers in a timely manner, consistent with coding guidelines and standards. This position ensures that provision of excellent patient care is extended through the patient’s billing experience. Major Duties and Responsibilities: <ul> <li>Assign accurate ICD-10 and HCPCS according to clinical documentation and official coding guidelines for ambulance services providers.</li> <li>Reviews modifiers to ensure location for origin and destination are correct.</li> <li>Monitor assigned work queues to ensure all records are processed in a timely manner, while ensuring defined productivity is met.</li> <li>Monitor the accuracy of patient demographic and insurance information.</li> <li>Validate that that required signatures are in place prior to claim submission.</li> <li>Maintain a working knowledge of insurance and/or special handling requirements as they pertain to coding for ambulance services.</li> <li>Maintain confidentiality of all patient care information to ensure patient rights are protected.</li> <li>Ensure all work adheres to all official coding guidelines and regulatory standards.</li> <li>Maintain knowledge of current industry standards and ensure organizational coding practices align.</li> <li>Understand revenue cycle key performance indicators and work to achieve the KPIs of the team.</li> <li>Maintain knowledge of current industry standards and organizational practices and work in a manner that supports a patient centered, team focused, and fiscally responsible organization.</li> <li>Communicate with other team members and leaders on identified trends and process improvement opportunities.</li> <li>Conduct self in a professional manner that reflects the mission, vision, and values of EMSA.</li> <li>Adhere to all organizational policies and work with the highest level of integrity.</li> <li>Perform other duties as assigned.</li> </ul> Qualification Requirements: <ul> <li>Working knowledge of medical billing and medical terminology</li> <li>Knowledge of Health Insurance Portability and Accountability Act (HIPAA)</li> <li>Ability to type at least 35 words per minute and proficiency in 10-key</li> <li>Proficiency with Microsoft Office (Word, Outlook, Excel, and PowerPoint).</li> <li>Excellent time management skills with attention to detail.</li> <li>Ability to work independently and with a group and maintain good working relationships.</li> </ul> Education and/or Experience: <ul> <li>Medical Coding Certification, required</li> <li>Minimum GED or High School Diploma</li> <li>Minimum 2 years’ experience coding hospital or physician’s services</li> <li>Two (2) years’ experience in ICD-10, preferred</li> </ul> Essential Functions: Physical Demands: Sitting for long periods of time, occasional light and moderate lifting exceeding 25 pounds. Occasional standing, walking, bending, and stooping are secondary to main elements of this position. Vision and hearing normal or correctable to within normal limits. Working Conditions: The position works in a temperature-controlled environment with occasional exposure to extreme temperatures to include humidity. Sometimes may be exposed to fumes, grease, or oil and may experience minimal poor ventilation or air circulation. The noise level is frequently quiet with minimal exposure to moving mechanical parts/machines. Mental/Emotional: This position is required to frequently meet deadlines, work with changing priorities, and assess the accuracy and completeness of work on a regular basis. Frequently use logic to analyze and problem solve difficult situations and communicate to express or exchange ideas using proper English grammar and spelling. Frequently utilize complex math and reasoning skills for budgeting, analysis, and risk assessment.

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