ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitor and maintain IT systems, including servers, networks, and applications.
- Perform routine system updates, patches, and backups.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist in the setup, configuration, and deployment of new systems and applications.
- Maintain documentation of system configurations, procedures, and troubleshooting steps.
- Provide technical support to end-users and respond to help desk tickets.
- Ensure system security by implementing and maintaining security measures.
- Assist in cybersecurity operations, including monitoring for security breaches and responding to incidents.
- Implement and maintain security protocols and procedures to protect IT systems and data.
Qualifications:
- A bachelor’s degree in information technology, Computer Science, or a related field is preferred.
- Basic understanding of networking, operating systems, and hardware components.
- Familiarity with system monitoring tools and troubleshooting techniques.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Implement and maintain security protocols and procedures to protect IT systems and data.
- Manage user accounts and permissions for SaaS applications.
- Monitor SaaS application performance and ensure high availability and reliability.
- Collaborate with vendors and service providers to resolve issues and optimize SaaS solutions.
QUALIFICATION REQUIREMENTS:
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Basic understanding of networking, operating systems, and hardware components.
- Familiarity with system monitoring tools and troubleshooting techniques.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Experience with SaaS applications and cloud-based solutions.
- Ability to manage and support SaaS applications and user accounts.
COMMENTS:
The systems administrator will frequently handle confidential patient and personnel information. They must maintain composure and tact in stressful situations. Effective communication skills are essential, encompassing proficiency in writing, verbal communication, and interactions via radio and telephone. The systems administrator should demonstrate compassion and a sincere commitment to addressing patient needs and concerns, as well as maintaining patient information confidentiality.
This job description aims to provide a comprehensive summary of the primary duties and responsibilities typically performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.