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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking for a CRM &amp; Lifecycle Manager to join the Growth Marketing team. The work will center on managing the CRM team’s campaign workflow, as well as campaign development and execution. The Growth Marketing team is passionate about growth, acquisition retention, and reactivation of Coinbase customers, working hand-in-hand with product &amp; engineering teams to achieve our ambitious targets. You will help define CRM prioritization strategies in support of product initiatives, align internal partners, and advocate for execution in service of bringing Coinbase’s products to millions of customers around the world. The ideal candidate would also have experience in crypto or fintech CRM &amp; lifecycle marketing. What you’ll be doing (ie. job duties): Strategy: <ul> <li>Understand key drivers in campaign workflow to achieve ambitious engagement, retention, and reactivation goals</li> <li>Identify gaps in current workflow and devise actionable plan to improve it</li> <li>Maintain line of sight across key lifecycle pillars (onboarding/engagement) and bubble up insights on what is working vs. what is not</li> </ul> Execution: <ul> <li>Prioritize efforts across multiple countries and stakeholders</li> <li>Build, execute, and monitor ad-hoc campaigns and customer journeys across email and push </li> <li>Ensure all comms are translated and deliver the best customer experience</li> </ul> Innovation: <ul> <li>Focus on efficiency and automation in order to prevent manual or redundant effort in the various countries</li> <li>Define an op and support model to support additional countries</li> </ul> Measurement: <ul> <li>Work with Strategy, Management, and Foundations team to ensure we develop a set of reporting metrics that we can share with a high degree of confidence given the lack of statistical power for International, and can be productionalized as we won't have capacity to manually calculate metrics for each county</li> </ul> Legal: <ul> <li>Routinely engage with Legal and ensure all CRM efforts are approved as regulations vary country by country</li> </ul> Stay Informed on Industry Trends: <ul> <li>Stay up-to-date with industry trends, competitor activities, and emerging opportunities in CRM and Lifecycle Marketing</li> <li>Sharing knowledge on industry trends, competitor activity, innovations and opportunities</li> <li>Recommend and implement best practices to stay competitive in the market</li> </ul> What we look for in you (i.e., job requirements): <ul> <li>3+ years of CRM experience including email, push and in app notifications, and SMS</li> <li>Experience managing CRM program intake and workflow management</li> <li>Experience building and executing complex CRM campaigns with multiple cross-functional stakeholders (e.g., Product Managers and Product Marketing Managers)</li> <li>Experience with enterprise level CRM platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze, etc.)</li> <li>Solid understanding of basic HTML for email, email best practices &amp; industry standards</li> <li>Comfortable setting up &amp; executing experiments (A/B, MV) to track business impact, analyzing the data and extracting key insights </li> <li>Exceptional written and verbal communication skills</li> <li>Meticulous attention to detail and the ability to work towards tight deadlines</li> <li>Strategic thinker that is able to synthesize and prioritize inputs from various perspectives to create an actionable plan</li> <li>Skilled at working cross-functionally and cross-culturally, a self-starter and a quick learner</li> </ul> <ul> <li>Willingly takes the initiative, consistently does more than is required and actively participates as part of a cross-functional team</li> </ul> Nice to haves: <ul> <li>Basic or intermediate SQL skills for audience segmentation</li> <li>Experience using real-time personalization platforms like Moveable Ink </li> <li>Technical degree or extensive experience working in fast growth startups/tech companies</li> <li>Familiarity with email testing tools such as Inbox Monster, Litmus, or Email on Acid</li> <li>Experience marketing fintech or crypto products</li> <li>Experience working with agencies</li> </ul> Position ID: P62607 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $105,400—$124,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

CRM & Lifecycle Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking for a creative and analytical Director of Technology Risk. You will serve as a member of the Coinbase Technology Risk leadership team and oversee our technology and security risk management program. Your risk team will define, quantify, manage, and communicate risks, and use outcomes to inform business decisions. You will serve as the subject matter expert in technology risk management operations, and will make these applicable and usable for fast-moving technical teams located across global time zones. What you’ll be doing (i.e. job duties) <ul> <li>Lead and oversee the second line technology and security risk team, framing and driving the vision for a Technology Risk Management framework across the three lines of defense.</li> <li>Lead company-wide technology and security risk initiatives. Collaborate with technology and security leadership to design and implement efficient methods for identifying, surfacing, and reporting risks across the business.</li> <li>Build, grow, and coach a team of technology and security risk analysts; foster a culture of agility and innovation, and provide ongoing performance feedback.</li> <li>Oversee the implementation of risk policies, standards, and technologies to establish scalable processes that grow with the business.</li> <li>Facilitate periodic second line technology and security risk assessments across production and corporate environments, enabling teams to describe risks in both qualitative and quantitative terms.</li> <li>Ensure monitoring is in place for all risk treatment activities, maintaining clear communication with risk owners.</li> <li>Collaborate with global stakeholders, including international risk management partners, to build a security risk management program that supports multiple entities, products, and global locations.</li> <li>Keep up with international regulations, emerging threats, forecasts, policies, and benchmarks, integrating these into technology and security risk management methodologies and practices.</li> <li>Partner with Enterprise Risk Management (ERM) and Operational Risk programs to provide effective and consistent second line oversight.</li> <li>Develop communication plans to roll out the security risk program across the organization and provide ongoing education and support to teams.</li> </ul> What we look for in you (ie. job requirements) <ul> <li>Minimum of 12 years of relevant experience in technology risk, information security risk, IT audit, and/or a related domain, with 8+ years of management experience</li> <li>Solid communicator and writer; experience with drafting project plans across multiple stakeholders, holding teams accountable to their deliverables, and producing final reports</li> <li>Proven ability to embed risk management practices within operations. </li> <li>Knowledge of and experience with security and security risk standards and frameworks, such as the NIST Cybersecurity Framework, NIST RMF, COBIT, ISO 27005, DORA, FAIR risk quantification methodology, etc.</li> <li>Expertise in all phases of the risk management lifecycle and execution of these phases within a technology or security risk management program</li> <li>Self-motivated and demonstrate a sense of urgency in high-intensity environments</li> <li>Shift nimbly between strategy and operations to drive the program’s success </li> <li>Ability to communicate with technical and non-technical stakeholders including senior management in order to drive alignment</li> <li>Enjoy solving hard problems and can turn incomplete, conflicting, or ambiguous inputs into action plans. Experience deconflicting roles and responsibilities and driving clarity. </li> <li>Ability to leverage data to inform critical decisions and make recommendations</li> <li>Able to manage multiple stakeholders and priorities simultaneously</li> <li>Experience interacting with regulators</li> <li>Knowledge of a cloud-services environment</li> <li>Expertise in automation and building scalable solutions</li> </ul> Nice to haves: <ul> <li>Fintech, tech, or financial services experience</li> <li>Advanced knowledge of cloud computing, Google apps, JIRA, Confluence</li> <li>Master's degree or equivalent combination of education and experience (ex. in a technical area, business administration, industrial engineering)</li> <li>Quantitative modeling and data visualization </li> <li>Prior crypto experience and a demonstrated interest in cryptocurrencies and blockchain technologies </li> <li>Information security risk management qualifications like CRISC, CISM, CISA, etc.</li> </ul> Job #: P62059 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $267,325—$314,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Director, Technology Risk

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The data engineering team develops and maintains robust data pipelines, builds trusted data sources, and creates analytics/data products that inject automation into data science processes, with a goal to empower users via self-serve analytics. What we do: <ol> <li> Trusted data sources: Build and maintain a foundational data layer (data marts), that serve as the single source of truth across Coinbase. </li> <li> Reliable data pipelines: Design and implement robust data pipelines, guaranteeing data quality and timely data delivery across our organization.</li> <li> Data science developer tools: Build developer tools that inject automation into data science processes, improving efficiency and productivity. For example, data transformation, data modeling, and data quality tooling.</li> <li> Self-serve analytics products: Deliver tailored data products, designed to empower users with self-serve capabilities and ensure accurate answers to their data inquiries.</li> </ol> What you’ll be doing: Your primary responsibilities will include building tools and products that enhance data science productivity, enable self-serve analytics, and ensure data reliability and quality. Additional responsibilities may include contributing to the maintenance of critical data marts and data pipelines as needed.. More specifically: <ul> <li> Enforce best practices: Introduce automation mechanisms to enforce data best practices and optimal design principles.</li> <li> Data transformation tooling: Enhance our data transformation layer by adding new features and migrating data pipelines from legacy tools.</li> <li> Data quality tooling: Build systems to automate monitoring, alerting and fixing data anomalies.</li> <li> Productivity tooling: Build internal tools aimed at streamlining workflows, minimizing manual interventions and driving operational efficiencies. </li> <li> Cross-Functional collaboration: Work alongside fellow data engineers and cross-functional partners from Data Science, Data Platform, Machine Learning, and various analytics teams to ensure alignment on priorities and deliverables. </li> <li> Reliable data pipelines: Develop new data pipelines and ETL processes, while enhancing the efficiency of existing ones to reduce costs, improve landing times, and ensure reliability. This may involve indexing, partitioning, and tuning the underlying data models.</li> <li> Semantic layer integration: Build the semantic layer to ensure it effectively translates complex data models from the data marts into business terms. This includes defining dimensions, measures, hierarchies, and business logic.</li> <li> Self-serve analytics: Contribute to the self-serve analytics chatbot and its infrastructure by adding features, fixing bugs and promoting its use across the company. </li> <li> Knowledge base: Maintain clear and comprehensive documentation of processes to facilitate smooth team collaboration and hand-offs.</li> </ul> What we look for in you: <ul> <li> Python: Must be adept at scripting in Python, particularly for data manipulation and integration tasks, with strong experience in Object-Oriented Programming (OOP).</li> <li> SQL: Must have a solid grasp of advanced SQL techniques for querying, transformation, and performance optimization.</li> <li> ETL/ELT Processes: Experience in designing, building, and optimizing ETL/ELT data pipelines to process large datasets. Experience with both batch and streaming is a plus.</li> <li> Apache Airflow: Experience in building, deploying, and optimizing DAGs in Airflow or a similar pipeline orchestration tool.</li> <li> GitHub: Experience with version control, branching, and collaboration on GitHub is a must-have.</li> <li> Data Visualization: Experience with tools like Superset, Looker, or Python visualization libraries (Matplotlib, Seaborn, Plotly…etc)</li> <li> Data Modeling: Understanding of best practices for data modeling, including star schemas, snowflake schemas, and data normalization techniques</li> <li> Collaboration and Communication: Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams.</li> <li> Fundamental DevOps Practices: Knowledge of unit testing, CI/CD, and repository management.</li> <li> Technologies: Familiarity with Docker, Kubernetes, and cloud platforms such as AWS or GCP.</li> <li> Prompt Engineering for LLMs: Expertise in crafting, testing, and refining prompts for effective communication with LLMs, like GPT, to generate accurate and contextually relevant responses is a plus. </li> </ul> Job #: P60857 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $175,100—$206,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Data Engineer

National Accounts Consultant<h2>Job Description</h2>You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. The National Accounts Consultant (NAC) is a new business development role for Kimberly-Clark Professional that focuses on delivering the KCP promise to new large corporate account end users. In this role you will be responsible for consistently achieving or exceeding new business acquisition and market segment penetration, sales volume, and profitability goals. As a NAC you will identify, develop, and capitalize on significant new National Account end user opportunities. You will negotiate new agreements with these end users, typically characterized as centrally controlled, multi-location and high-volume customers. The NAC will be responsible for creating strategies and executing plans to move identified &amp; qualified target accounts to active opportunities. Target accounts will be identified through resources including but not limited to independent lead generation activity, marketing leads, expanding local account business on a national scale, and collaboration with distribution partners. The NAC will continuously deliver new revenue for the organization by effectively moving End Users from qualified target accounts to new National Account Customers. The NAC will work cross functionally across sales and internal business stakeholders bringing the Kimberly-Clark Professional value proposition to our end users while addressing internal needs.NAC’s research relevant market segment trends, insights, and issues through various End User segment focused publications, industry associations and other insight resources in preparation for discussions with qualified target accounts. This position manages activities with complete integrity and in accordance with Corporate and Sector policies, systems, practices, and programs.This role can be based remotely within the United States. National and regional travel 35% of the time could be required. A company car is not provided, but business travel mileage can be expensed at the current Federal rate per current tax laws. In this role, you will:<ul> <li>Continuously deliver new revenue for the organization by effectively moving End Users from qualified target accounts to new Enterprise accounts.</li> <li>Establish Salesforce.com opportunity pipeline, advancing qualified target accounts through sales cycle</li> <li>Utilize Salesforce.com to manage and maintain information including key contacts, activities, and interactions.</li> <li>Align to business teams to create programs with compliance driven proposals</li> <li>Coordinate with National Account Managers to develop commercialization campaigns and forecasting</li> <li>Partner with Digital sales team building targeting strategies</li> <li>Prospect with advanced analytics</li> </ul>About UsHuggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.Led by Purpose. Driven by You.About YouYou perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:<ul> <li>Minimum of 4 years of demonstrated success in sales</li> <li>Demonstrable business operations and financial acumen, evidenced by breadth and depth of accomplishments</li> <li>Demonstrated strong persuasive and closing skills</li> <li>Strong presentation skills in C-Suite environments </li> <li>Demonstrable skills and proficiency in Salesforce.com, Microsoft applications Excel and PowerPoint</li> <li>Evidence of continued personal and professional growth and development</li> </ul>Preferred Qualifications:<ul> <li>Kimberly-Clark Professional knowledge and experience</li> <li>Understanding of the B2B market in Jan/San</li> <li>Top 10% performance of salesforce</li> <li>Jan/San industry sales experience preferred</li> </ul>Total BenefitsHere are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see <a href="http://www.mykcbenefits.com/" target="_blank">www.mykcbenefits.com</a>. Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.In the meantime, please check out the <a href="https://www.careers.kimberly-clark.com/en/our-careers/career-areas" target="_blank">careers website</a>.And finally, the fine print….For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.Total rewards at Kimberly-Clark includes pay and a full package of benefits that can be tailored to individual needs. The anticipated pay range for this job has a range of $88,500-$109,000 in addition to bonus potential. Individual pay levels will be based on multiple factors including, but are not limited to, location, role, skill set, and level of experience.Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 – when prompted for employee ID, say “OTHER CALLER” - or <a href="#">kcchrprod@service-now.com</a> for assistance. You must include the six-digit Job # with your request.Veterans and members of the Reserve and Guard are highly encouraged to apply.This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.#LI-RemoteGrade 9<h2>Primary Location</h2>USA-REMOTE<h2>Additional Locations</h2><h2>Worker Type</h2>Employee<h2>Worker Sub-Type</h2>Regular<h2>Time Type</h2>Full time

Kimberly-Clark Corporation

National Accounts Consultant

<h2>Overview</h2> Locations: US Remote, United States of America Manager, B2B Customer Success - Capital One Software - (Remote) At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team as a Customer Success Manager (CSM). The Customer Success team will provide an effective model for onboarding, supporting and building valuable relationships with business customers as they adopt our technology products. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity. Key responsibilities include <ul> <li>Cultivating trust and building relationships with business customers. </li> <li>Helping customers identify, document, measure, and achieve their desired business outcomes.</li> <li>Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to ensure business success and to align on ways to drive more value together</li> <li>Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps and the overall customer experience.</li> <li>Managing customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.</li> <li>Delivering regular business reports that provide qualitative and quantitative descriptions of business performance.</li> <li>Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis.</li> <li>Developing and maintaining technical support procedures and policies.</li> <li>Serving as a knowledge resource and escalation point for coworkers and customers.</li> <li>Building credibility and trust within the team and with our business customers and stakeholders.</li> <li>Work together with a team of Customer Success Engineers and Customer Success Managers to achieve organizational objectives including the attainment of targets for customer satisfaction, service delivery, adoption, and renewal. </li> </ul> Basic qualifications <ul> <li>Bachelor's Degree or military experience</li> <li>At least 3 years experience in a customer-facing role in an organizational or entrepreneurial context</li> <li>At least 2 years experience working with cross-functional teams</li> </ul> Preferred qualifications <ul> <li>Master’s degree in business, business management or other related field.</li> <li>5+ years experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2+ years experience working with senior and executive level customer contacts.</li> <li>Strong written and oral communication skills.</li> <li>Demonstrable analytical thinking &amp; business insight.</li> <li>Demonstrated ability for relationship building and management</li> <li>AWS Certified Cloud Practitioner</li> <li>Snowflake Certified SnowPro Core</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,500 - $158,000 for Manager, B2B Customer Success; $168,700 $192,600 for Senior Manager, B2B Customer Success Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Manager, B2B Customer Success - Capital One Software - (Remote)

See yourself at Twilio Join the team as Twilio’s next Programmable Voice Product Manager. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job Programmable Voice was Twilio's first product, and it has grown and changed significantly since its launch in 2008. Twilio is looking for a dedicated Product Manager to help fuel the next 15 years of innovation and growth.. Responsibilities In this role, you’ll: <ul> <li>Help developers build the future of Voice interactions using Twilio's APIs and TwiML markup language</li> <li>Provide additional call control layers using Conference and extend multiparty calling capabilities</li> <li>Extend the capabilities of the Programmable Voice Platform with Media Streams to allow developers to build interfaces with third-party applications</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Education in a technical field such as engineering, computer science, mathematics, data science or similar. </li> <li>Experience managing API-first products with focus on RESTful interfaces.</li> <li>Experience writing requirements for a software feature or solution for an internal or external customers. </li> <li>Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.</li> <li>Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.</li> <li>Ability to speak and write in English fluently.</li> </ul> Desired: <ul> <li>Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.</li> <li>Experience or Interest in understanding distributed systems (cloud-scale) architectures.</li> <li>Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.</li> <li>Experience working with direct sales, marketing, and defining pricing/packaging.</li> </ul> Location This role will be remote,but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $149,440.00 - $186,800.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240.00- $197,800.00.</li> <li>Based in the San Francisco Bay area, California: $175,840.00 - $219,800.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 30, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Staff Product Manager - Programmable Voice

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. About the Team: We are looking for an experienced backend engineer to join our New user Vertical team within our Platform Product Group. The mission of the Platform Product Group is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. The New user vertical team at Coinbase has a critical responsibility to build 0-1 product platforms for onboarding a new set of use cases such as Family Trusts, Joint accounts, Small businesses and Business banking for SMB customers. What you’ll be doing (ie. job duties): <ul> <li>Build new services to meet critical product and business needs using Golang.</li> <li>Architect and design scalable systems to solve novel problems with industry best practices.</li> <li>Articulate a long term vision for maintaining and scaling our backend systems and the teams running them.</li> <li>Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.</li> <li>Be a technical lead and a subject matter expert in this space.</li> <li>Write high quality, well tested code to meet the needs of your customers.</li> </ul> What we look for in you: <ul> <li>You have at least 5 years of experience in software engineering.</li> <li>You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.</li> <li>You write high quality, well tested code to meet the needs of your customers.</li> <li>You’re passionate about building an open financial system that brings the world together.</li> <li>You have leadership skills for developing other engineers</li> </ul> Nice to haves: <ul> <li>You have gone through a rapid growth in your company (from startup to mid-size).</li> <li>You have experience with Blockchain technology (such as Bitcoin, Ethereum etc..)</li> <li>You have experience decomposing a large monolith into microservices.</li> <li>You’ve worked with Golang, Ruby, Docker, Rails, Postgres, MongoDB or DynamoDB.</li> <li>You’ve built financial, high reliability or security systems.</li> </ul> Job #: GPBE05US Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $180,625—$212,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Software Engineer, Backend - Platform (New User Verticals)

<h2>About the team</h2>The Zillow Group’s Search &amp; Conversational AI team helps millions of people search and find the home of their dreams. This team uses AI to help customers express their search queries in natural language and easily navigate to the results to find homes of their dreams. This team drives innovation by providing an engaging, personalized search experience to our customers using ML models and data updated in near real-time. This is a lean, customer-focused team comprising scientists and engineers, working together to deliver a delightful customer experience. We strongly believe in accountability, collaboration, and transparency. The team is also building scalable solutions for a state-of-the-art context-aware conversational AI system to help customers navigate their complex real estate journey. Recently, this team launched Natural Language Search, a first in the real estate industry to transform the way users search for their home. This goes beyond standard filter-based search to enable users to search using queries like “waterfront homes in seattle”. The team is in the process of launching the first consumer facing conversational assistant for consumers of Zillow.<h2>About the role</h2>Zillow is looking for a Senior Applied Scientist to join the Search &amp; Conversational AI team. This is a high-impact position that shapes the future of search in the real-estate domain by influencing multiple Zillow Group brands, including Zillow, Trulia and StreetEasy. They will be hands-on in prototyping ideas, conducting analyses, and evaluating and deploying models to Zillow's highly scalable infrastructure platforms. Zillow powers hundreds of millions of searches daily that are personalized for its customers. They will deliver project through various stages of development lifecycle, such as data analysis, hypothesis framing, algorithm development, offline validation, AB testing, and in-production support. As an Applied Scientist in the Search team, you will: <ul> <li>Leverage customer data to construct ranking models that deliver a personalized search &amp; conversational experience</li> <li>Use vector embeddings search and information retrieval techniques to find relevant data</li> <li>Create an immersive user experience by utilizing language models to comprehend and guide customer queries</li> <li>Scale systems to handle 1 billion searches per day and be highly performant</li> <li>Build task-oriented conversational experiences using retrieval augment generation (RAG) over LLMs</li> <li>Manage cost vs performance tradeoffs and make the systems operationally efficient</li> <li>Mentor other scientists and engineers to architect using the right models and tools</li> <li>Share your knowledge and effectively communicate your ideas to both technical and non-technical audiences</li> <li>Be the focal point for science projects, coordinating deliverables, writing papers, modeling, authoring designs, and creating science plans</li> <li>Keep up with the latest advancements in LLMs, Personalized Ranking/Recommender systems, Conversational AI systems to iterate, experiment, and bring the right toolkits </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $158,200.00 - $252,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>As an Applied Scientist, you are a roll-up-the-sleeves and get-it-done researcher in machine learning with an understanding of natural language processing fundamentals. We are looking for someone who has:<ul> <li>A Ph.D. or another advanced degree in Computer Science with Machine Learning and Natural Language Processing</li> <li>5+ years of hands-on experience building ML/AI systems for search, ranking, or recommender system</li> <li>Fluency in building fine-tuned language models for solving domain-specific problems</li> <li>Expertise in machine learning tools and packages like Python, Numpy, Pandas, Scikit-learn, SciPy, PyTorch, Tensorflow, etc.</li> <li>Knowledge in state-of-the-art methods but has experience developing unique and original models to solve complex problems</li> <li>Knowledge about applied research for using LLMs as agents</li> <li>Familiarity with different Transformer based architectures and their applications</li> <li>Experience in conversational AI building dialog systems for question-answering, or other business functions, is nice to have</li> <li>Experience deploying highly scalable, business-critical ML models in production</li> <li>Been keeping up with industry trends, recent advancements, and best practices </li> <li>Prior experience with responsible AI development, tuning models for ethical / fairness considerations is nice to have</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Applied Scientist

<h2>About the team</h2>Eager to reinvent the way people find their next home? The Zillow Customer Artificial Intelligence (AI) &amp; Experience team owns the development of novel models and experiences that strive to reimagine what it looks like to find and secure a home. Our goal is to reinvent home shopping through highly personalized, seamless experiences that are augmented with unique, rich content and insights. We work alongside designers, engineers, scientists, and marketers to make this happen! We build upon a foundation of quantitative and qualitative understanding of our customers to rapidly test, iterate, and launch customer experiences on the United States’ largest online real estate marketplace. Our team is staffed with talented applied scientists, engineers, designers, researchers and product managers, partnering closely with teams across Zillow to deliver highly tailored, trusted experiences for millions of customers.<h2>About the role</h2>Are you passionate about using AI to reinvent and radically simplify home shopping? We are seeking a Principal Product Manager to lead the development of conversational AI experiences tailored for millions of buyers and renters. You will bring deep technical expertise of Natural Language Processing (NLP) technologies and Natural Language Understanding (NLU), plus demonstrated experience in bringing compelling, scaled conversational experiences to life. You’ll apply a strong strategic product sense and a passion for solving complex, ambiguous problems with a customer-first approach!Key responsibilities include:<ul> <li>Apply advanced NLP technologies, including Large Language Models (LLMs), in designing and building conversational experiences that enable personalized, guided home shopping.</li> <li>Develop and maintain a robust product roadmap for conversational AI initiatives, spanning customer experience, underlying science needs, and scalable infrastructure.</li> <li>Collaborate extensively with internal teams including applied scientists, NLP and NLU experts, machine learning engineers, designers, and researchers to translate requirements into actionable plans and deliverables.</li> <li>Employ design and user research methodologies specific to conversational AI to deliver engaging, high-impact experiences that customers love to use.</li> <li>Implement and uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.</li> <li>Conduct rigorous AB testing and leverage data-driven insights to iterate and improve conversational AI experiences continually.</li> <li>Stay abreast of advancements in AI to inform and guide the long-term vision and strategy for conversational AI at Zillow.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>This is a high-priority problem space, and the team needs a strategic, innovative, and self-starter Principal Product Manager who has experience with building conversational AI solutions at scale.<ul> <li>8+ years in a D2C/B2C product management role leading and testing products at scale (millions of customers), with at least 3+ years focused on conversational AI or related fields.</li> <li>Strong experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs), particularly in a D2C/B2C context.</li> <li>Demonstrated success bringing conversational AI experiences to life, partnering closely with senior scientists, engineering teams, designers and researchers along the way. Familiarity with design and user research methodologies specific to conversational AI, enabling user-centered product development.</li> <li>Strong product sense, with abilities in strategy formation, navigating ambiguity in complex spaces, and deep experience with rigorous AB testing.</li> <li>Effective communicator (written and verbal) capable of conveying complex technical concepts to both business and technical audiences.</li> <li>Exceptional stakeholder management skills, with a history of building and maintaining strong relationships by involving the right people at the right time throughout the development process.</li> <li>Proven track record to thrive in a fast-paced, agile, and collaborative cross-team environment.</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Product Manager

<h2>About the team</h2>Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.<h2>About the role</h2>Zillow Group is currently seeking a Sr. Data Scientist to join the Marketing Analytics and Data Science team. As a Sr. Data Scientist, you will play a vital role in developing the next generation of measurement models and methods aimed at providing insights and support decision-making for marketing stakeholders. This team works closely with the marketing organization to discover strategic opportunities in areas spanning brand marketing and performance marketing across channels like google, Facebook, TV &amp; multiple business lines like rentals, B2C and B2B. In this role, you will play a crucial role in elevating our marketing measurement capabilities by developing a more holistic measurement strategy across various marketing campaigns, channels, and granularities. You will leverage your expertise in data analysis, causal inference techniques applied for marketing, experiment design, and marketing analytics to design and implement robust measurement models and collaborate with cross-functional teams to achieve marketing goals. More specifically you will:Marketing Measurement Evolution:<ul> <li>Conduct in-depth analyses of marketing campaign performance using advanced statistical methods and causal inference techniques.</li> <li>Design and execute rigorous experiments to measure the effectiveness of various marketing channels and strategies.</li> <li>Develop and maintain predictive models to optimize campaign targeting and maximize marketing effectiveness through channel optimizations.</li> </ul>Develop &amp; execute holistic experimentation modeling framework:<ul> <li>Lead the development and implementation of a comprehensive marketing experimentation platform encompassing various marketing channels, LOBs, and granularities.</li> <li>Identify opportunities to expand/ further develop the current experimentation platform's capabilities to support a wider range of metrics and channels.</li> <li>Design &amp; implement a scalable experimentation platform for tests and other marketing experiments to test different marketing hypotheses.</li> <li>Develop robust statistical models to analyze experiment results and draw data-driven conclusions.</li> <li>Dive into Zillow's internal and third party data (think Hive, Presto, SQL Server, Tableau) to develop solutions that will help move the business forward and enable better decisions at a rapid speed.</li> </ul>Communication &amp; Collaboration:<ul> <li>Collaborate with data engineering teams to design and optimize data pipelines and workflows to support efficient &amp; accurate data collection, storage, and processing. </li> <li>Develop and maintain data pipelines for extracting, transforming, and loading (ETL) data relevant to marketing experiments.</li> <li>Provide insights and recommendations based on data analysis to improve marketing campaign effectiveness, customer targeting, and lead generation.</li> <li>Effectively communicate complex analytical findings to diverse stakeholders, translating technical concepts into actionable insights and recommendations.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>We are looking for someone who is passionate about reporting, translating complicated data sets and business problems into easily consumable and impactful insights. You will also need to be unafraid of tackling complexity and new business problems. We're searching for a Data Scientist who has:<ul> <li>An undergraduate or Master's degree in a quantitative field (e.g. mathematics, engineering, statistics, finance, or similar) 4 years of work experience involving quantitative data analysis and complex problem solving. </li> <li>7+ years of experience in data science specifically in marketing analytics.</li> <li>Experience in designing and implementing A/B tests and marketing experiments and/or experience in creating platforms that serve A/B tests for marketing at scale.</li> <li>5+ years of experience implementing a variety of measurement methods across modeling and testing for various marketing use cases</li> <li>5+ years or more of experience as a data scientist experience querying multi-terabyte-sized noisy data sets such as clickstream data.</li> <li>A strong understanding of statistical concepts, measurement methods, and causal inference techniques as it relates to the marketing space. </li> <li>Mastery of SQL, Excel, and either Python or R, along with some experience with Databricks, Tableau, or other visualization software. </li> <li>Ability to work cross-functionally and strong written, verbal, and visual communication skills. </li> <li>Proficiency in modeling techniques, a deep understanding on various drivers forms of attribution methods and measurement mechanisms in the marketing space </li> <li>Understanding and appreciation of how marketing strategies vary across B2B and B2C &amp; how that influences measurement and data science methods. </li> <li>Demonstrated experience in coaching teams both at a tactical layer and strategic layer.</li> </ul><h2>Nice to Have</h2><ul> <li>Experience with tools like Databricks, Snowflake, Looker, Tableau, Airflow or Fivetran</li> <li>Ph.D degree in a quantitative field (e.g. science, engineering, mathematics) or equivalent experience.</li> <li>Understanding of changes happening in the privacy realm and marketing measurement ecosystem</li> <li>Work in agile methodology and familiar with Jira tool</li> <li>Familiar with data engineering tools and platforms</li> <li>Experience in SEO and working with click stream data</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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