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Coinbase

Product Marketing Manager, Developer

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As Sr. Creative Producer in Creative Studio, you are at the forefront of the most dynamic space in creative marketing. The team operates at the intersection of crypto, web3, art, culture, community, technology, and finance. Reporting the Sr. Director, Creative Production &amp; Operations, you will lead the creation of marketing creative from concept through delivery. Reporting to the Sr. Director, Creative Production, you will be responsible for collaborating with your Creative and Marketing counterparts to craft and deliver world class creative. You are an expert at managing complex, multidisciplinary projects across all mediums. From film, experiential, web3, print, OOH and strategic partnerships to design, motion and digital advertising. You organize teams, establish processes that are unique to the team and deliverables, and usher work through the entire project life cycle. This includes setting and managing project schedules and budgets, as well as identifying risks and clearly communicating goals to project stakeholders and the working team. Your projects move as fast as the Crypto industry and oftentimes span the Globe. Your role keeps all the players coordinated. What you’ll be doing: <ul> <li>Manage large-scale marketing initiatives with multiple workstreams in a fast paced and highly creative environment. </li> <li>Inspire and advocate the highest level of craft in every piece of work. </li> <li>Find, source, and manage a diverse set of world class production partners to support the work. </li> <li>Manage and prioritize frequent feedback from multiple stakeholders as projects develop (includes flagging issues and proactively identifying possible solutions.)</li> <li>Lead projects and efforts between multiple stakeholders and teams within Coinbase. Manage requests, project priorities and support workload distribution.</li> <li>Manage pipeline of existing and new projects and collaborate with Creative Lead counterpart and Sr. Director of Creative Studio to cast the teams best suited for the work.</li> <li>Enable creative teams with the tools and resources necessary to do their best work. Includes establishing and managing schedules, budgets, and production partners. </li> <li>Plan and execute integrated productions: film, photography, interactive design &amp; development, animation, etc. </li> <li>Manage and drive consistency of brand across marketing, comms and other cross-functional teams.</li> </ul> What we look for in you: <ul> <li>BA / BS degree or equivalent practical experience</li> <li>8+ years of relevant experience in a mission driven and disruptive environment</li> <li>A proven track record of driving outcomes through creative production across multiple mediums</li> <li>In-house tenure combined with top agency experience</li> <li>Exceptional interpersonal communication, relationship management, and organizational skills, including navigating complex organizational dynamics to deliver cross-team results</li> <li>Experience being the driving force of stellar cross-functional collaboration</li> <li>Entrepreneurial mindset and experience succeeding in fast-paced environments (e.g. you make things happen by breaking through brick walls)</li> <li>Ability to plan and prioritize workload; ability to multitask and meet deadlines with quality product</li> <li>Comfort working in a high growth, constantly changing environment</li> </ul> Nice to have: <ul> <li>Previous production experience in FinTech</li> <li>Familiarity with crypto</li> </ul> Job #: P62676 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $161,500—$190,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Creative Producer

Habitat for Humanity International seeks a Release Train Engineer (RTE). The Release Train Engineer is a servant leader and chief Team Coach for the Agile Release Train (ART). The RTE’s primary responsibilities are to focus on improving ART flow, facilitate the ART events and processes, and facilitate the removal of impediments. The RTE communicates with stakeholders, escalates impediments, helps manage risk, and drives relentless improvement. This role requires a deep understanding of the Scaled Agile Framework (SAFe) and the ability to work collaboratively across multiple teams. Essential Duties and Responsibilities **Manage Flow (15%) o Relentless improvement in ART flow, with respect to a continuous flow of valuable features to the customer. o Facilitate the removal of impediments as applicable. o Facilitate Value Stream Mapping to identify and reduce delays and improve time to market **Facilitation and Coordination (15%) o Facilitate PI Planning events. o Coordinate and facilitate ART ceremonies, including Coach Sync, System Demos, and Inspect and Adapt workshops. **Facilitation and Coordination (15%) o Facilitate PI Planning events. o Coordinate and facilitate ART ceremonies, including Coach Sync, System Demos, and Inspect and Adapt workshops. o Create and lead custom workshops. o Deliver SAFe training. o Ensure effective communication and collaboration within the ART and with external stakeholders. **Leadership and Coaching (15%) o Serve as a coach and mentor to Scrum Masters/Team Coaches, Product Owners, and team members within the ART. o Promote a culture of continuous improvement and agile best practices. o Drive the execution of the PI and ensure alignment with business goals. **Risk Management (15%) o Identify and manage risks and dependencies across the ART. o Escalate and track impediments to ensure timely resolution. o Ensure thE ART adheres to SAFe principles and practices **Metrics and Reporting (15%) o Track and communicate key metrics to monitor ART performance. o Generate and analyze data to support decision-making and improvement initiatives. o Provide regular updates to stakeholders on progress, risks, and outcomes. **Collaboration and Communication (15%) o Foster strong relationships with stakeholders, including Product Management, Solution Architects, and Business Owners. o Ensure transparency and alignment of priorities across the ART. o Act as a liaison between the ART and other organizational units. **Continuous Learning (10%) o Stay current on the latest Lean Agile trends and practices through books, podcasts, articles webinars, etc. o Stay current on SAFe training enablements, articles, and resources o Attend SAFe conferences o Stay adept on the latest Agile tools **Minimum: o Education: BA/BS degree in Information Technology, Computer Science or related field of study o Years of Related Experience: 5+ years implementing Agile methodologies **Qualifications: o SAFe RTE or SPC Certification o Strong technical background in information technology management o Proven leadership skills o Proven track-record of successfully leading PI planning, aligning teams, and collaboration across teams and stakeholders o Strong knowledge and comprehension of Lean Agile frameworks and principles and Scaled Agile Framework (SAFe) o Experience in organizing, directing, and managing activities related to building and maintaining software releases o Knowledge of system development life cycle methodologies o Strong critical thinking and problem-solving skills o Strong problem-solving and conflict-resolution abilities. o Exceptional communication and interpersonal skills. o Ability to work effectively in a fast-paced and dynamic environment. **Preferred – in addition to the minimum: o Experience working in a fully remote environment o Experience working with non-profit organizations o Experience with Continuous Integration and Continuous Delivery strategies •Active support of HFHI Values: o Humility – We are part of something bigger than ourselves o Courage – We do what’s right, even when it is difficult or unpopular o Accountability – We take personal responsibility for Habitat’s mission •Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

Terwilliger Centre for Innovation in Shelter

Release Train Engineer

Airtable

Support Strategy, Planning & Insights Manager

### **See yourself at Twilio** Join the team as our next Senior Compensation Analyst ### **Who we are &amp; why we’re hiring** Twilio powers real-time business communications and data solutions that help [companies and developers worldwide](<a href="https://customers.twilio.com/" target="_blank">https://customers.twilio.com/</a>) build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support [diversity, equity &amp; inclusion](<a href="https://www.twilio.com/company/diversity" target="_blank">https://www.twilio.com/company/diversity</a>) wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. ### **About the Job** The person in this role will drive compensation programs, policies and practices that enable the business and further our commitment to pay equity.&nbsp; This role will report to the Manager, Compensation and will partner with the broader people team as well as external, cross-functional partners. ### **Responsibilities** In this role, you’ll: - Drive corporate compensation programs such as annual compensation review cycles, promotion cycles, pay equity review, market calibration, survey participation, etc. - In partnership with the Manager, Compensation and other Compensation Analysts, design and deliver compensation structures and methodologies that will scale for long term durability and global expansion. - Partner with stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs. - Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation products from start to end with the customer in mind. - Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, policies and add to the compensation repository/library for future reference and utilization. - Be a trusted advisor. Partner with Human Resource Business Partners and senior business leaders to understand their operational issues and opportunities and create automated solutions to scale. ### **Qualifications** Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! **Required:** - Bachelor’s degree or equivalent experience required - Minimum of 5+ years of compensation experience, preferably supporting technical organizations - Experience with equity in a public-traded company required - Experience with compensation program design and changement management, including short-term and long-term incentive pay elements - Strong compensation analytics background - Strong experience with Workday as an HRIS preferred - Advanced proficiency with electronic spreadsheets - Experience with market pricing, survey participation and accessing survey data from provider - Experience as an analyst or specialist within a compensation operation function/role - Experience leading programs and strong change management experience - Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention - Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization - An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills - Excellent project management skills - A laser-focus on quality of deliverable for the end-user - Ability to thrive in a fast-paced, dynamic environment with no trepidation with ambiguity or lack of a playbook **Location** This role will be remote,_ _but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. - _Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only._The estimated pay ranges for this role are as follows:Based in Colorado or Washington D.C. : $92,800.00- $116,000.00 Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320.00-$122,900.00 Based in the San Francisco Bay area, California: $109,200.00-$136,500.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. **Travel** We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. **What We Offer** There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. **Twilio thinks big. Do you?** We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](<a href="https://www.twilio.com/company/values" target="_blank">https://www.twilio.com/company/values</a>). Additionally, we empower employees to build [positive change in their communities](<a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">https://twilio.org/support-and-resources/impact-fund</a>) by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions](<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">https://www.twilio.com/company/jobs#open-positions</a>). Applications for this role are intended to be accepted until December 20, 2024 but may change based on business needs. **Twilio is proud to be an equal opportunity employer.** Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [<a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>](<a href="mailto:accommodation@twilio.com" target="_blank">mailto:accommodation@twilio.com</a>).

Twilio

Senior Compensation Analyst

<h2 id="who-we-are">Who we are</h2> <h2 id="about-stripe">About Stripe</h2> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable and differentiated products, while enabling Stripe developers to achieve their highest potential. The TPM team that supports the infrastructure org has deep technical expertise in software infrastructure. <h2 id="what-youll-do">What you’ll do</h2> As a Technical Program Manager in the Infrastructure team, you will play a key role within engineering and drive programs that span across Stripe in the core infrastructure of Stripe’s payment systems. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and enable products and infrastructure at scale. The ideal candidate will deliver exceptional results through building and implementing solutions that scale while protecting our users and serving the business. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains </li> <li>Define and produce high quality written proposals, communications and documentation. </li> <li>Execute on technical programs that require deep systems and engineering level knowledge. </li> <li>Partner with Engineering Managers, Product Managers and other Technical Program Managers to define, scope and drive large programs to conclusion. </li> <li>Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. </li> <li>Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. </li> <li>Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. </li> <li>Help influence peers / stakeholders and build consensus while dealing with ambiguity </li> <li>Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. </li> <li>Create widely circulated plans, driving consistency, clarity and building alignment across teams. </li> <li>Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Core Infrastructure (Compute, Networking, Database, Services) </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>8+ years of software engineering, systems engineering and/or technical program management experience. </li> <li>Experience in core infrastructure such as database, cloud compute, networking, and services. </li> <li>Understand distributed systems. </li> <li>Understand Service Oriented Architecture (SOA). </li> <li>Excellent analytical skills; you digest complex information, can distill it and make recommendations and proposals. </li> <li>You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership. </li> <li>You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization. </li> <li>You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices. </li> <li>Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. </li> </ul> <h3 id="preferred-qualifications">Preferred Qualifications</h3> <ul> <li>Knowledge in software architecture, systems design and service oriented architecture </li> <li>Background in technical program management, in software infrastructure </li> <li>Understanding of cloud infrastructure in compute, networking, databases, service frameworks is a bonus. </li> <li>SQL scripting is a big plus </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $173,400 - $260,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations South San Francisco HQ, or Seattle Remote locations Remote in United States Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#">Apply for this role </a>

Stripe

Technical Program Manager, Infrastructure

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> Ever wonder how Stripe achieves craft &amp; beauty at scale? We built a platform for designing and building great user interfaces called Sail. Whether you’re building a massive web application, embedded UIs, or an SEO-friendly site, Sail has you covered. Sail provides not only a robust design system with reusable components (available in Figma and React), but also all the templates / patterns (e.g. list views, drawers), APIs (e.g. data fetching, access control, observability), and built-in standards (e.g. mobile responsiveness, light/dark mode, embeddability) you need to build a web application. The team is responsible for making web development at Stripe performant, high quality, and easy for developers. We’re hiring a product manager to define the future of Sail, inflect its impact across the company, and accelerate Stripe’s mission to increase the GDP of the internet. <h2 id="what-youll-do">What you’ll do</h2> You will evolve our design system and web platform to be powerful and opinionated so craft &amp; quality are inevitable across Stripe’s products. Lead our frontend design system and components, used by all products. Bring our web platform to the next level on speed and performance. Develop a vision for how our components get used by non-merchant facing teams (e.g. Link for consumers), third-party developers, and platform customers. Bring data to life with powerful real-time charting experiences. Up-level our opinionated product style, in big (new workflows) and small (surprisingly great) ways. <h3 id="responsibilities">Responsibilities</h3> <ul> <li> Make the development of products at Stripe faster, easier, and a surprisingly great experience for designers and developers </li> <li>Partner with senior leadership to understand and uphold our ambitions for quality at scale </li> <li>Develop a strategy and roadmap that transforms Sail into what Stripe will need to achieve its 10-year goals </li> <li>Collaborate with engineering and design across time zones (PST, EST, CET) to ship high impact functionality that delights designers, developers, and users </li> <li>Define and track success metrics for quality and performance </li> </ul> <h2 id="who-you-are">Who you are</h2> This is an unorthodox role. And you have an unorthodox background. You probably look more like a designer, engineer, or design engineer. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>10+ years of experience in product management, design, or engineering with at least 3+ years in senior capacity making company-level product decisions </li> <li>Strong understanding of user interface (UI) and user experience (UX) principles and best practices </li> <li>Technical familiarity with frontend development technologies including HTML, CSS, JavaScript, and frameworks such as React, Angular, or Vue.js </li> <li>Strong written and verbal communication across business, design, and engineering audiences </li> <li>Demonstrated experience leading company-wide initiatives influencing technical roadmaps </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Believe that <a href="https://craigmod.com/essays/fast_software/" target="_blank">fast software is the best software</a> </li> <li>Built robust design systems at scale </li> <li>Developed complex frontend applications with sub-1000ms load times </li> <li>Strong (informed) point of view on how we web applications should be built and composed </li> <li>Enjoy using social media to interact directly with customers for feedback </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $214,300 - $321,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations New York Remote locations Remote in United States Team Platform Job type Full time <a href="#">Apply for this role </a>

Product Manager, Sail

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Partnerships Strategic Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users. <h2 id="what-youll-do">What you’ll do</h2> We are looking for an operations manager to join our team and provide operational support across a number of key partners that enable our in-person payment acceptance product, Terminal. You’ll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Build and own technical operations relationships with Terminal product partners </li> <li>Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development and others – to build integrations, products, support deals, and drive process enhancements </li> <li>Define SLAs and performance standards for our partners and drive efforts to implement and track commitments </li> <li>Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them </li> <li>Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery </li> <li>Help to define and implement metrics to measure and improve partner health </li> <li>Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>7+ years of technical project/program management and/or business operations experience </li> <li>Experience managing external relationships </li> <li>Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders </li> <li>Strong analytical skills with excellent problem solving abilities </li> <li>Excellent interpersonal and communication skills (verbal and written) </li> <li>The willingness to travel, when necessary </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Experience with Terminal hardware, payment gateways, point of sale solutions, e-commerce, or payment processing </li> <li>Knowledge of and experience with payment technologies and ecosystem </li> <li>Basic to intermediate SQL or API knowledge </li> <li>Experience in a high growth technology company </li> <li>Ability to understand and map technical system architecture and requirements </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $134,400 - $201,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations New York, or South San Francisco HQ Remote locations Remote in United States Team Global Partnerships Job type Full time <a href="#">Apply for this role </a>

Partnerships Strategic Operations Manager, Terminal

Location: Virtual but must live within a commutable distance of the Oriskany NY office (Central NY) In office once a month for meetings. Hybrid training 2-3 days a week in office Functional Responsibilities: • Identify and obtain missing information required to evaluate FEGLI life claims and input information into a Power Builder computer claim system computer system • Interpret policy provisions and manually adjudicate FEGLI Life claims to make claim determinations. • Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. • Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. • Actively pursue and follow up on open claims within specified timeframe. • Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. • Evaluate life claims to identify claim situations requiring referral to Complex Case Manager Specialist or Claims Quality Specialist. • Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. • Maintain production and quality standards. • Keep up to date on FEGLI Life procedures by using the Livelink system and attending required training. • Use Microsoft Word and Excel to obtain information required to evaluate the life claim. • Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. •Handle outbound calls needed in regard to FEGLI Life servicing. •Handle customer escalations from Customer Service Associates and solve customer problems via telephone using sound business judgment. •Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. • Process claims within payment authority up to $400,000. •Maintain production and quality standards. •Utilize FEGLI claim system on Power builder, Livelink, EDCS, Excel, Microsoft Word, and Accurint, Inventory Tracking Log, Daily Production Database to update and maintain accurate data. •Interpret policy provisions and manually adjudicate complex FEGLI Life claims to make claim determinations. •Initiate investigations, employing both company and outside facilities to obtain information to determine validity of FEGLI Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) •Coach new Case Manager Specialist on FEGLI Life procedures and workflow. •Interpret policy provisions and manually adjudicate complex FEGLI Life claims to make claim determinations. •Provide UAT support for system enhancements. Typical Qualification and Key Competencies: •Ability to adjust to multiple demands and shifting priorities. •Consistently demonstrates the MetLife values. •Ability to introduce new ideas to improve work processes. •Directs action towards achieving goals that are critical to MetLife’s success. •Uses knowledge of the business and the industry to make the best decisions, weighing the risks of different courses of action. •Plans and organizes time and priorities to achieve business results. •Works collaboratively with others, shares best practices, and assists teammates with work. •Projects an attitude of service, empathy, and patience to all customers. •Shares information and engages in candid and open dialogue. Expresses self well in conversations and written documents. •Takes personal accountability for follow through on customer commitments. •Strong data entry skills required. •PC knowledge required. (Microsoft Word and Excel) •College degree or relevant job experience desirable. •Ability to work periodic overtime required; can include weekends. •Confidentiality required. •Excellent oral and written communication skills. •Ability to deal with people in stressful situations. •Analytical ability and good judgment in evaluating life claim submissions. •Life insurance experience highly desirable. •Demonstrated outstanding customer service and communication skills both written and verbal. •Ability to adjust to multiple demands and shifting priorities. •Desire, willingness and ability to learn and perform in a fast-paced environment.

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