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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for the delivery of integrated treasury solutions to financial institutions clients and prospects across markets in APAC. Key responsibilities include actively managing and growing transaction banking revenue streams across the broad product suite. The role requires the ability to develop senior relationships at client organizations and elevate dialogue through thought leadership, content, and disciplined coverage intensity. We are looking for highly motivated, self-starters who can advocate for our clients in providing right solution to clients across correspondent banking, liquidity management, trade and supply chain finance, FX solutions, and commercial card services. Responsibilities: <ul> <li>Drives responsible revenue and balance sheet growth while focusing on risk management and relationship profitability.</li> <li>Proactive mapping of client needs and developing senior client connectivity.</li> <li>Responding to proposals and leading client engagement and thought leadership initiatives.</li> <li>Partners with bankers and product specialists across the enterprise to develop customized treasury solutions by identifying new opportunities</li> <li>Leads pricing negotiations with clients for treasury management products to optimize relationship profitability</li> <li>Fosters digital adoption by driving mobile, digital, and real time payments solutions where relevant. Adopts a strategic approach to client engagement by leveraging best practices, peer benchmarking, and industry data analytics</li> <li>Leads, coaches, and develops Treasury Sales Analysts (TSA), and Treasury Sales Officers (TSO) through day-to-day support of client deliverables</li> <li>Maintains an in-depth client focus, treasury industry expertise, client subsector expertise, and a broad understanding of our product offering</li> </ul> Requirements <ul> <li>Relevant cash management, correspondent banking, trade finance, and relationship management experience within a top tier international/ regional bank covering financial institutions clients ideally in Singapore and Vietnam</li> <li>Proven track record in managing complex transaction banking solutions for NBFI clients (i.e. private capital, insurance, PayTech, broker dealers etc.) would be an advantage</li> <li>Excellent written and oral communication skills in English. Spoken Vietnamese is an advantage.</li> <li>A strong team player who understands how to leverage various businesses functions/partners to drive business growth and support the global client management and sales teams</li> <li>Successfully demonstrates creative thinking while adhering to guidelines</li> <li>Demonstrates the ability to foster strong partnerships within the core team and the ability to build rapport with clients</li> <li>Effectively manages competing priorities in an organized fashion while maintaining a consistent level of client satisfaction</li> <li>Proactively engages all internal partners for sales opportunities</li> <li>Effectively manages risk while balancing the needs of the client, the team, and the bank</li> <li>Able to effectively work as an individual contributor as well as a collaborative team member in a fast-paced environment</li> <li>Depending on relevant years of experience, skills, and background, candidates will be considered for either Vice President or Director level</li> </ul>

Bank of America

Vice President/Director, Treasury Sales Officer, Global Payments Solutions, Singapore

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank. The Business Support Manager will be part of the APAC GIS COO team providing operational and delivery expertise with a focus on strategy, financials, driving information security awareness and rigor to meet business requirements and goals, while addressing the agreed risk tolerances of the business environment. The successful candidate will be able to work both individually and as part of a team, bringing an organized and disciplined, but creative and energetic enthusiasm to building a best-in–class organization. Responsibilities <ul> <li>Execute responsibilities covering Business Management, Resource &amp; Finance Management and Process Improvements</li> <li>Act as Operational Excellence champion in the region and work closely with the Process Excellence team and senior GIS leaders to facilitate the execution of the Enterprise Process Management Policy</li> <li>Support global and regional ad-hoc/project-based initiatives in execution</li> <li>Analyze and identify gaps for in-region execution of processes and controls with GIS functional teams; ensure remediation of any controls gaps linked to in-region execution</li> <li>Facilitate strategic level discussions under the guidance of the Regional Information Security Office (RISO) leadership team to achieve organizational outcomes</li> <li>Provide regular management business updates on actions plans aligned to strategic goals</li> <li>Be flexible, demonstrate desire to learn and to be able deal with ambiguity and uncertainty.</li> <li>Build effective, capable teams through continuous technical training, coaching and leadership development</li> </ul> Required Skills <ul> <li>A seasoned business manager with exceptional communication skills, attention to detail, and a drive to make time, information, and decision-making more effective.</li> <li>Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives;</li> <li>You have experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key MI metrics and status reporting, stakeholder and internal/external presentations and reporting</li> <li>Ability to work with stakeholders in business and technology groups who are based in various locations as required by the projects;</li> <li>Be assertive, inquisitive, and creative to assure timely outcomes whilst maintaining humility, maturity, and situational sensitivity.</li> <li>You are able to work independently and as part of a team to tight deadlines and changing priorities</li> <li>You will have had exposure to regulatory frameworks and risk management concepts and have ideally supported business continuity management in a technology environment</li> <li>Strong project management, multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc)</li> <li>Applicable knowledge of enterprise cybersecurity policies, regulations and security frameworks.</li> <li>Certifications in Project Management and/or information security highly desirable</li> </ul>

Vice President, Business Support Manager, Chief Operating Office, APAC Global Information Security

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Cyber Incident Response and Management (CIRM) is part of the Global Information Security (GIS) Response and Recovery (R&amp;R) Global Team. The role of the Incident Manager is to coordinate the response and recovery activities from information security incidents. This includes collaboration with appropriate response partners, assisting with determining the root cause of incidents and working with stakeholders and responsible parties to contain the incident and remediate any identified control gaps or failures. An Incident Manager should escalate issues to management in a timely manner with appropriate information regarding severity, exposure, and action items. This role requires critical thinking and investigative mindset, coupled with effective written and verbal communication skills. Responsibilities: <ul> <li>Establish oversight of information security events and incidents and communicate analysis, containment and remediation efforts to all business partners.</li> <li>Incident response and recovery plans will be available to use and should be maintained by the team. Any issues that require management escalation will be expected to be completed in a timely manner including all appropriate information in relation to risk and action times.</li> <li>The Incident Manager will be expected to provide status updates and post-incident reports for executives and stakeholders in non-technical terms encompassing risk, impact, likelihood, containment and remediation activities and threat actors.</li> <li>Risk management including briefing and recommending actions to executive leadership within Global Information Security and other business partners on events and incidents</li> <li>The incident manager will be part of a global 24/7 rotation and there is a requirement to work 8-10 weekends per year on an on-call basis as a primary contact and 8-10 weekends as a secondary contact. There will also be a requirement to cover the majority of US holidays.</li> </ul> Required Skills: <ul> <li>2 + years of experience in an operations-focused Information Security role.</li> <li>Experienced in conducting analysis, investigation and containment of potential data breaches or cybersecurity incidents.</li> <li>Possess strong analytical, tactical and critical thinking ability, alongside investigative mindset.</li> <li>Ability to lead technical bridge lines to determine the root cause and execute effective containment solutions to cybersecurity incidents.</li> <li>Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders, across all levels of a global Financial Institution.</li> <li>Proficient in writing detailed incident reports/summaries, response procedures, and post-incident analysis for reporting and improvement purposes.</li> <li>Ability to handle multiple competing priorities in a fast-paced environment.</li> <li>Familiarity with security vulnerabilities, exploits, malware and digital forensics as they relate to Incident Response.</li> <li>Demonstrated ability to identify and implement process improvements within the Incident Response framework to enhance efficiency and effectiveness.</li> <li>Security+ or equivalent certification required within 6 months of employment.</li> <li>Working Hours: 8:30 AM to 4:30 PM SGT (during Daylight Savings Time) or 9:00 AM to 5 PM SGT (during non-Daylight Savings Time); on-call rotation required (for certain weekends and other region’s public holidays)</li> </ul> Desired Skills: <ul> <li>Familiarity with NIST CSF, NIST IR Lifecycle, and NIST NICE.</li> <li>Familiarity with MITRE ATT&amp;CK and Cyber Kill Chain.</li> <li>Prior experience in technical roles tangentially related to Incident Response, such as Malware Analysis and Digital Forensics, is desirable.</li> <li>Advanced certifications related to Incident Response, such as Certified Information Systems Security Professional (CISSP), Certified Incident Handler (GCIH), or Certified Information Security Manager (CISM), are desirable.</li> <li>College Degree - (B.S, M.S.) in Digital Forensics, Computer Science, Information Security or a related field.</li> </ul>

Assistant Vice President / Vice President, Info Security Incident Mgmt Specialist, Global Information Security

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web. We’re looking for a Manager, Deal Strategy to lead and scale our Deal Desk function within Revenue Operations. In this role, you’ll guide a high-performing team while also partnering directly with Sales on our most complex and strategic deals. This role is critical to ensuring operational rigor and strategic support throughout the quote-to-close process, enabling smarter, faster, and more scalable growth across our teams. <h1>About the role:</h1> <ul> <li>Location: Remote-first (United States; BC &amp; ON, Canada)</li> <li>Full-time</li> <li>Permanent </li> <li>Exempt</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. <ul> <li>United States (all figures cited below are in USD and pertain to workers in the United States) <ul> <li>Zone A: $131,500 - $181,000</li> <li>Zone B: $125,000 - $172,000</li> <li>Zone C: $118,000 - $163,000</li> </ul> </li> <li>Canada (All figures cited below in CAD and pertain to workers in ON &amp; BC, Canada) <ul> <li>$149,000 - $205,000</li> </ul> </li> </ul> </li> </ul> This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our <a href="https://webflow.com/careers#pay-zones" target="_blank">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Reporting to the Director, Revenue Operations</li> </ul> As a Manager, Deal Strategy you’ll … <ul> <li>Serve as a player-coach, leading the Deal Strategy team within Revenue Operations. Guiding and mentoring team members on deal structure, pricing governance, and deal quality standards while personally partnering with Sales on our most strategic and complex upmarket opportunities.</li> <li>Oversee day-to-day Deal Desk activities, ensuring timely and accurate support for Sales and Customer Success teams across new business, expansion, and renewals. </li> <li>Act as a primary liaison for escalations and approvals involving Legal, Accounting, Finance, and RevOps, ensuring cross-functional alignment on non-standard terms.</li> <li>Develop and maintain regular reporting on KPIs related to deal velocity, approval rates, discount trends, and CPQ throughput. Provide insights that inform strategic planning and identify opportunities for process improvement.</li> <li>Oversee order form customizations, special terms, and accuracy to ensure contractual compliance. Partner with Sales Operations and Legal to maintain standards across contracting touchpoints.</li> </ul> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. <h1>About you:</h1> Requirements: <ul> <li>Previously held a people management role.</li> <li>Are skilled in using Salesforce &amp; Salesforce CPQ </li> </ul> You’ll thrive as a Manager, Deal Strategy if you: <ul> <li>Bring 4+ years of experience working in SaaS and high-growth companies, specifically in Deal Desk role(s).</li> <li>Demonstrate proficiency in with DocuSign, and Ironclad CLM or similar tools.</li> <li>Collaborated cross-functionally with Sales, Accounting, and Legal teams to structure customer pricing and related documentation throughout the pre- and post-sales process.</li> <li>Understand advanced approvals, discounting strategies, and how to align multiple stakeholders around deal structures.</li> <li>Exhibit natural curiosity and a growth mindset, actively expanding fluency in emerging technologies like AI to unlock creativity, streamline processes, and amplify impact.</li> <li>Possess knowledge of—or interest in—web design, development, or Webflow products (a strong plus!)</li> <li>Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.</li> </ul> <h3>Our Core Behaviors:</h3> <ul> <li> Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers</li> <li> Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment</li> <li> Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care</li> <li> Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates</li> </ul> <h3>Benefits &amp; wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement</li> <li>Flexible PTO for all locations and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support work and wellness</li> <li>401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage</li> </ul> Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. <h3>Remote, together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" target="_blank">Glassdoor</a>. <h3>Please note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice" target="_blank">Webflow’s Applicant Privacy Notice</a>.

Webflow

Manager, Deal Desk Strategy

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Function The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience. The Role The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner. Role Responsibilities <ul> <li>Outreach to clients requesting and collecting KYC documentation</li> <li>Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions</li> <li>Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners</li> <li>Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts</li> <li>Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes</li> <li>Raise process issues and improvements that collectively help our clients</li> <li>Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed</li> <li>Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue</li> <li>Support the Outreach of both periodic refreshes as well as remediation and associated programs</li> <li>Support the Outreach of jurisdictionally or regionally stringent requirements where needed</li> <li>Ensure timely collection of client required documentation, including follow ups where needed</li> <li>Ensure voice of the client is heard while adhering to policies, laws, rules and regulations</li> <li>Ensure performance metrics are met and any exceptions are resolved within required timeframes</li> <li>Master customer due diligence (CDD) requirements and guide clients as needed to comply</li> <li>Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply</li> <li>Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities</li> <li>Embrace a collaborative and output oriented culture</li> </ul> Required Skills <ul> <li>Bachelor's degree or equivalent work experience</li> <li>4+ years experience in a client facing role within the financial services or a related industry</li> <li>Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)</li> <li>Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions</li> <li>Must demonstrate a strong client focus</li> <li>Excellent interpersonal skills for motivation, collaboration and encouragement</li> <li>Professional Demeanor: Demonstrating patience, composure, and positive attitude.</li> <li>Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.</li> <li>Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.</li> <li>Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.</li> <li>Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail</li> <li>Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word</li> </ul>

Assistant Vice President/Vice President, Client Outreach Specialist, GCIB KYC Outreach, Singapore

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Sr. Talent Research &amp; Intelligence Analyst Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As an individual contributor on the Talent Research &amp; Intelligence (TR&amp;I) team, you will play a pivotal role in shaping Twilio’s global talent strategy. The Talent Acquisition Team is a critical partner to the business and our TR&amp;I team provides crucial insights on labor market trends, talent pools and competitive intelligence that impacts our current and future workforce plans. You will be a trusted advisor to the business and key stakeholders across the People organization allowing them to strategically build and leverage global workforce plans, anticipate market trends, optimally engage talent, and efficiently go to market across geographies and functions. Team members act as consultative partners, using internal and external talent market insights to inform decision-making, candidate engagement, and long-term workforce strategy across functions and regions. Responsibilities In this role, you’ll: <ul> <li>Own research deliverables from inception to delivery, including stakeholder engagement, alignment with Talent and Twilio priorities, research analysis and effective communication of findings.</li> <li>Provide competitive talent insights to senior TA, HR and business leaders critical to our talent strategies and workforce planning.</li> <li>Proactively partner to deliver insights in anticipation of business needs and priorities that will help Twilio respond to changing market trends.</li> <li>Use a variety of research tools and approaches to drive and deliver research across multiple markets and functions.</li> <li>Build and activate strategic talent communities to enhance the impact of talent strategies for priority roles and/or locations.</li> <li>Collaborate with teammates to identify the simplest, most effective solutions to stakeholder challenges.</li> <li>Act as subject matter expert on labor markets, industry trends, and associated research methodologies.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Educational Background: Bachelor’s degree or equivalent experience, with 6-8+ years of professional experience in research, analytics, consulting, or finance.</li> <li>Technical Expertise: Mastery of analytical tools such as Sheets, Excel, Draup, Pitchbook, and LTI. Skilled in automating workflows, building insightful dashboards, and seamlessly integrating multiple data sources to deliver impactful analyses.</li> <li>Systems Thinker: Ability to connect the dots across the talent ecosystem and anticipate the ripple effects of talent trends. Experienced in synthesizing data from diverse platforms—including Draup, Pitchbook, and LinkedIn—using automated approaches to inform strategy and research.</li> <li>Insightful Storytelling &amp; Influence: Adept at translating complex research findings into clear, actionable insights and tailored recommendations. Confident presenter who adapts messaging to a variety of audiences, driving meaningful discussions and informed decisions with compelling, templatized deliverables.</li> <li>Collaborative Stakeholder Partner: Proactive, thoughtful, and rigorous partner to cross-functional teams within the People Organization and to business executives. Proven ability to engage senior leaders, build strong relationships, and deliver market intelligence that proactively addresses evolving business needs.</li> <li>Curiosity: Naturally curious and motivated to ask the necessary questions that deepen understanding of business challenges and potential solutions, leveraging data to uncover critical insights.</li> <li>Analytical Problem Solver: Strong analytical and problem-solving skills, with advanced project management capabilities. Connects people and ideas to drive innovative outcomes and displays strong intellectual curiosity and agility.</li> </ul> Desired: <ul> <li>Analytical Tool Proficiency: Experience using LinkedIn Talent Insights, Draup, and Pitchbook.</li> <li>Business Acumen: Ability to see the big picture, making meaningful connections that propel organizational goals forward.</li> <li>Senior Stakeholder Engagement: Demonstrated experience building relationships with, and delivering presentations to, VP-level and above audiences.</li> </ul> Location This role will be remote US,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00 </li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400 - $166,700 </li> <li>Based in the San Francisco Bay area, California: $148,200 - $185,200</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 06/12/2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Senior Talent Research & Intelligence Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Director, Product Management - Efficiency Operations About the job This position is needed to lead the next generation of internal AI products that elevate every customer interaction. You will own and expand our flagship initiatives, the Customer Help Center Assistant plus our Sales, Ops, and Support Copilots, transforming advanced language models, predictive analytics, and automation into intuitive tools that boost user productivity, shorten resolution times, and delight both employees and customers. In this role you will set the vision, strategy, and delivery plan for the entire portfolio while scouting future AI opportunities that streamline workflows and surface insights. You will balance big‑picture thinking with hands‑on execution, partnering closely with Engineering, IT, and operational leaders to convert cutting‑edge technologies into measurable business impact. Responsibilities In this role, you’ll: <ul> <li> Product Vision &amp; Roadmap: Develop and own the product vision, strategy, and multi-year roadmap for internal Sales, Ops, Support and customer service AI solutions, aligning with company goals and stakeholder needs.</li> <li> Requirements Elicitation: Lead discovery sessions, analyze data, and map user journeys to capture needs, then produce complete, prioritized BRDs and user stories so Engineering can build the right solution on the first try.</li> <li> Team Leadership: Manage a team of passionate product managers. Foster professional growth and a collaborative, high-performance culture.</li> <li> Cross-Functional Collaboration: Partner closely with efficiency engineering, IT, support operations, R&amp;D, and business leaders to define requirements, set priorities, and deliver excellent internal user experiences.</li> <li> Internal Customer Advocacy: Gather feedback from internal customers (e.g., support reps, implementation teams) to identify pain points and opportunities for improvement.</li> <li> Outcome-Based Measurement: Define product success using internal metrics such as engagement, productivity, process efficiency, CSAT, and adoption, not revenue.</li> <li> Project &amp; Program Management: Leverage experience running a PMO to foster best practices in project delivery, change management, and stakeholder communication. Shepherd standard joint‑SDLC practices to keep Engineering and Product in lockstep</li> <li> Continuous Improvement: Foster a culture of data-driven decision-making, proactively identifying opportunities to automate, streamline, and scale internal support operations.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>12+ years in technical product management</li> <li>5+ years in management, with 3+ years’ experience of leading a management team with subordinate direct reports</li> <li>Prior hands-on leadership of a project management office (PMO) or a comparable project/program leadership role.</li> <li>Commensurate Bachelor’s or Master’s degree in business administration, information technology, engineering, computer science or a related field</li> <li>Demonstrated expertise applying AI/ML or LLM technologies to business‑process automation</li> <li>Fluency with modern cloud architectures, APIs, and workflow automation tools.</li> <li>Experience with customer service technologies such as CRM, helpdesk, knowledge management, or internal collaboration platforms.</li> <li>Track record of delivering cross-functional projects in matrixed organizations.</li> <li>Exceptional communication skills, both written and verbal.</li> <li>Empathy for internal users, strong sense of ownership, and a passion for process improvement and enablement.</li> <li>Demonstrated ability to measure and communicate success using non-monetary KPIs.</li> </ul> Desired: <ul> <li>Experience working in the SaaS or enterprise software industry.</li> <li>Experience with agile software development and release processes.</li> </ul> Location This role will be remote and based in the USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800.00 - $209,700.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700.00 - $222,100.00.</li> <li>Based in the San Francisco Bay area, California: $197,400.00 - $246,700.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until July 30, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Director, Product Management - Efficiency Operations

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes. What you’ll do:<ul> <li>Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. </li> <li>Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.</li> <li>Lead scoping and discovery sessions to understand and document business requirements.</li> <li>Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.</li> <li>Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.</li> <li>Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.</li> <li>Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.</li> <li>Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.</li> <li>Travel for client on-site 20-30% of the time.</li> </ul> What you’ll bring:<ul> <li>Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.</li> <li>Bachelor's Degree or equivalent professional work experience.</li> <li>Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly .</li> <li>Ability to think several steps ahead and take proactive steps to address roadblocks and issues.</li> <li>Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.</li> <li>Collaborative team player always looking to help and enable others in the organization.</li> <li>Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.</li> <li>Knowledge and previous experience with Excel and SmartSheet a plus (not required).</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $93,800 USD - $125,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Enterprise Implementation Consultant

Ready to be a Titan?ServiceTitan is a leading software platform for the home service industry, empowering businesses to deliver exceptional service while driving operational efficiency. We care deeply about our customers and are committed to innovation and growth. The Chief Business Officer is looking for a dedicated Director, Strategic Projects &amp; Operations to support key objectives specifically focusing on our largest customers. This role will play a pivotal role ensuring seamless execution of initiatives, monitoring progress on key accounts, and enhancing our enterprise sales strategies. This individual will be responsible for managing high-priority projects, optimizing sales processes, and aligning team efforts with organizational goals focused on our largest customers and their owners (primarily private equity firms). The successful candidate will come with experience operating in a fast paced environment and will be expected to maintain a flexible schedule to meet the demands of the business needs.Key Responsibilities:<ul> <li>Prepare and coordinate all mega demos and sales presentations to ensure impactful delivery.</li> <li>Monitor mega account pursuits, ensuring compliance with established protocols and timely completion.</li> <li>Partner and manage relationships with emerging private equity firms </li> <li>Drive cross-functional collaboration across a variety of teams internally, from Sales, Post Sales to Revenue Operations and Product. </li> <li>Oversee the rollout of the mega enterprise package, ensuring all stakeholders are informed and aligned.</li> <li>Gather and provide weekly updates on the status of new logo acquisitions and renewal efforts.</li> <li>Organize and plan city visits to strengthen client relationships and explore new opportunities.</li> <li>Plan and execute the PE Symposium and one-off field marketing events (e.g., sports boxes) to enhance brand visibility and engagement.</li> <li>Align demonstration practices with our Sales Engineering (SE) standards to ensure consistency and effectiveness.</li> <li>Coordinate Executive Business Reviews (EBRs) with targeted Private Equity firms for strategic alignment.</li> <li>Confirm and maintain alignment among sales representatives and managers regarding enterprise expectations and norms.</li> <li>Own and maintain a comprehensive understanding of account assignments and top account lists categorized by city and sector.</li> </ul>Desired Outcomes:<ul> <li>Increase the percentage attainment of enterprise new logo bookings.</li> <li>Enhance net revenue take rates from existing customers</li> <li>Improve penetration of upsell opportunities within our existing customer base.</li> <li>Boost the close rate for enterprise new logos.</li> <li>Reduce the sales cycle duration for the mega enterprise segment.</li> <li>Achieve a twofold increase in the pipeline for the Mega Enterprise segment.</li> </ul>Qualifications:<ul> <li>Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.</li> <li>6+ years experience in a professional job (consulting, banking, investing, accounting) </li> <li>Availability to travel </li> <li>Proven experience in a strategic operations role, preferably in a fast-paced technology or SaaS environment.</li> <li>Strong project management skills with the ability to prioritize and manage multiple initiatives.</li> <li>Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.</li> <li>Analytical mindset with a focus on data-driven decision-making.</li> <li>Ability to work collaboratively in a dynamic team environment.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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