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<h2>About the team</h2>Zillow Group is on a mission to get more people home. As the leading real estate technology company in the U.S., Zillow supports several steps in the journey people take to explore, find, and get home. As a company founded on a mission to create greater transparency and access for all, we recognize two critical opportunities for us in the U.S. One is the rapidly growing market of home buyers and renters from communities who have never been centered in the housing and renting industry. These communities represent an untapped market of people to serve and establish long-lasting relationships with. The second and highly related opportunity we recognize is the distinct set of disparities and challenges these same communities face in the home-finding and real estate market. Helping more people from historically marginalized and underserved communities get home is aligned with our mission, values, and strategic vision at Zillow Group. For these reasons, we are pleased to activate a new function within our Engagement &amp; Belonging (E&amp;B) Team: E&amp;B Principal for Partner Success. This role will collaborate closely with our Partner Success function (the team who identifies, manages, supports, and equips our agent partners to provide best-in-class experiences for home buyers and renters). This role will also partner closely with the E&amp;B Principal for Product Success and the E&amp;B Sr. Director on the design and launch of Zillow’s Inclusive Design Office.<h2>About the role</h2>As the E&amp;B Principal - Partner Success, you will work at the cross-section of Zillow Group’s Partner Success business, professional development, and DEIB. In this role, you will have the opportunity to assess socio-political, cultural, and market changes– in alignment with Zillow’s mission and strategic priorities– to identify areas of opportunity and growth for our Partner Success Team with respect to new and expanding customer groups. As strategies and goals are set, you will drive the design, delivery, and maintenance of programs aimed at educating and empowering our team and agent partners towards that strategic growth.<h2>Responsibilities Include: </h2><ul> <li>Help decision-makers and partners across Zillow Group understand the distinct advantages of designing for and serving customers who have been historically excluded or marginalized from the housing and rental industry</li> <li>Assess, evaluate, identify gaps, coach, and develop metrics in partnership with Finance, Strategic Planning &amp; Operations, Business Teams, and People Analytics to measure Partner Success with the lens of socio-cultural market changes and DEIB strategy</li> <li>In partnership with consumer marketing and branding teams, provide guidance on partner onboarding, training, development, and assessment</li> <li>Champion DEIB through strong relationships with senior leaders and partner success teams</li> <li>Use data, research and statistics in partnership with people analytics to develop business-specific frameworks with the intent to enhance DEIB capabilities across partner success teams to meet strategic priorities tied to the emerging majority customers</li> <li>Conduct recurring reviews of current policies in place for partner success ensuring DEIB strategy is applied</li> <li>Collaborate with internal teams to align third party partner engagement with DEIB goals and strategies to support an education/training model</li> <li>Collect feedback from third-party partners to continuously improve DEIB engagement and support services</li> <li>Stay informed about industry trends, regulations, and standard methodologies related to fair housing, discrimination laws, Realtor education, and social-cultural change</li> <li>Identify, analyze, and communicate DEI trends, standard methodologies, and strategic frameworks that will impact and support the business</li> <li>Provide data, research, and insights to develop industry-leading practices, frameworks and third-party partner support solutions for Zillow’s Supplier Diversity Program</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Experienced in urban planning and/or real estate industry with time spent focused on and serving home buyers and renters historically marginalized in the industry</li> <li>Comfortable engaging with teams, strategic and operational leaders and suppliers to influence decisions based on data and user research</li> <li>Comfortable presenting and facilitating trainings, workshops, and focus groups</li> <li>Able to explain and show strength in accessibility and inclusion issues and eager to transfer your expertise appropriately</li> <li>A trusted advisor who operates with complete independence and often focuses on areas where the strategy has not yet been defined</li> <li>You have strong discernment and strive to understand how our business works and grasp complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success.</li> <li>A connector who thoughtfully considers how events, challenges, new information, and decisions may impact or connect to others</li> <li>A leader with vision who identifies and tests new mechanisms, and tools. You drive broad adoption and also client-team execution</li> <li>Someone who practices discretion and maintains confidentiality while exercising good judgment, tact, and poise in handling highly sensitive and confidential information and tense or complicated situations</li> </ul><h2>Key Skills:</h2><ul> <li>Critical thinking: Ability to develop and adjust DEI strategy to address the changing needs of the business. Able to lead with a clear, compelling vision.</li> <li>Consulting/Influencing: Practices constructive inquiry and ability to influence leaders without rules.</li> <li>Communication skills: Able to communicate what we are doing and why we are doing it visually and verbally and to guide conversations and credibly present ideas and recommendations at all levels within the organization.</li> <li>Analytical skills: Able to distill data down to key insights that enable great decision-making.</li> <li>Project Management: Strong project management and organizational skills required to thrive in a fast-paced environment.</li> <li>Business sense: Strives to understand how our business works, and grasps complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success.</li> <li>Discretion &amp; Confidentiality: Ability to exercise discretion, judgment, tact, and poise in handling highly sensitive and confidential information.</li> <li>Process management/using technology: Ability to create and refine processes as necessary. Evaluates and recommends new tools and technology as needs evolve.</li> <li>Connector: Thoughtfully considers how events, challenges, new information and decisions may impact or connect to others.</li> <li>Empathy: Ability to listen and help others feel heard, understanding multiple points of views and being a vehicle for helping others understand and learn other views</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Principal Program Manager, Partner Engagement and Inclusion

Ready to be a Titan?We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.As a Solutions Architect, you bring years of experience implementing and solutioning ServiceTitan for strategic clients. You are able to speak confidently as a Subject Matter Expert (SME) to customers and ServiceTitan employees alike about all the features and functionality in the product. You are able to immediately garner the trust of all customers and internal stakeholders with your knowledge, communication skills, presence, and polished consultative skills. You are experienced, and familiar with, the goals of the Sales, Onboarding, and Success organizations. You are able to develop complex and creative cross-functional solutions across the organization and securing cross-functional buy-in for strategic initiatives and projects. You understand best practices and are eager to document and disseminate your expertise to customers and team members alike. What You'll Do:<ul> <li>Serve as the go-to-person for solving the most challenging problems involving ServiceTitan and our customers</li> <li>Serve in a consultative role for clients implementing new systems and solutions, during the migration to ServiceTitan</li> <li>Own the technical components of the implementation process, including but not limited to configuration, debugging, documentation, testing, and go-live support</li> <li>Develop polished and professional enablement documentation for the team</li> <li>De-escalate highly contentious and high conflict situations</li> <li>Ability to coach and develop on-boarding and professional service teams</li> <li>Present effectively to large groups in internal trainings, workshops, and conferences</li> <li>Support the Enterprise Onboarding team by training and developing Project Managers to become future Subject Matter Experts themselves</li> <li>Provide consulting, development, data, and integration support across the team</li> <li>Author and implement innovative solutions to automate or streamline processes in Onboarding as well as cross-functionally with other departments, such as Success, Sales, and Product</li> <li>Act as a representative of Onboarding by working on cross-functional teams and initiatives</li> <li>Transfer knowledge across the organization, including to Sales, Marketing, Product, Training, Success, and ENT</li> <li>Ability to be respected as a leader without formal authority</li> <li>Immediately garner the trust of all customers and internal stakeholders with your knowledge, communication skills, presence, and polished consultative skills</li> <li>Stay up to date on all new, and in development, ServiceTitan functionality, and be prepared to speak to how to use it creatively to develop solutions</li> <li>Execute complex project tasks requiring specific technical expertise, e.g., data and accounting clean-up, reconciliation of ServiceTitan data to legacy software, design reporting solutions for consumption by new or nonintegrated vendors </li> <li>Serve as the onboarder for Strategic Accounts as needed</li> <li>Travel onsite up to 35% to provide on-going coaching, consulting, and training sessions for customers on product and industry best practices</li> <li>Assist with developing Statement of Work documents and other scope related documentation in the Sales process</li> <li>Ability to persuade prospective and current customers of the value ServiceTitan as solution, as well as persuade customers to change business processes</li> </ul>What You'll Need:<ul> <li>3+ years of client facing experience with ServiceTitan</li> <li>5+ years of relevant work experience</li> <li>Strong interpersonal communication skills and extensive experience with conflict resolution</li> <li>Excellent verbal and written communication skills - able to explain complex technical concepts and solutions to a wide variety of individuals with varying technical skills</li> <li>Superb team player always looking to help and enable others in the organization</li> <li>Ability to answer the overwhelming majority of customer questions related to ServiceTitan as a product and the onboarding process without reference</li> <li>Work independently and strategically to identify the best opportunities to improve the organization with your expertise</li> <li>Direct experience working in the trades or similar knowledge</li> <li>Ability to answer any technical questions about client instance and an ability to quickly solution and share best practices without need for significant reference information</li> <li>Formulate concise questions, that quickly allow you to gather critical information and provide solutions far more quickly than other implementation team members</li> <li>Development skills sufficient to configure and speak to all out-of-the-box and customer developed ServiceTitan integrations</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Corporate Solutions Architect, New Trades

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. We’re looking for a Senior User Experience Researcher (UXR) to join our team at Ro. In this role, you’ll drive insights that directly shape the design and experience of our products, ensuring that patient needs are at the core of everything we build. Embedded in the design cycle, you’ll partner closely with our designers to ensure user research guides our solutions from concept to execution.You’ll have the opportunity to influence the entire product strategy—translating patient pain points into actionable insights that improve both user experience and business outcomes. This is a pivotal role, leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.<h3>What You'll Do:</h3> <ul> <li> Drive Strategic Product Insights - Develop a deep understanding of our patients, identifying their needs, pain points, and opportunities that help shape our opportunities and solutions throughout the design process</li> <li> Collaborate Closely with Product Design - Partner closely with designers to provide actionable insights, inform the development of new products and features, validate concepts, and conduct usability testing</li> <li> Represent the Patient in Design Decisions - As part of the broader Insights function, you will be the voice of our patients in every design discussion, ensuring that their needs and perspectives are represented in both large-scale product strategies and day-to-day design decisions</li> <li> Establish and Scale Research Within Our Design Organization - As the first UXR hire dedicated to product design, you will be responsible for establishing and scaling impactful research within our design organization. You’ll establish best practices, ensure research is embedded in the design process, and help foster a culture that balances thoughtful work with speed to impact on the business. </li> <li> Orient Towards Action - Deliver research that not only uncovers insights, but drives action. Your work will power the team to move quickly towards building better experiences for patients. And you will work closely with your stakeholders to make sure insights from patients are adopted, and that decisions are aligned to both patient and business needs. </li> </ul><h3>What You'll Bring to the Team:</h3> <ul> <li>7+ years of experience in UX research, with at least 5+ years working in digital product environments, preferably in Digital Health or DTC.</li> <li>Proven expertise in qualitative research methods, including moderating interviews and focus groups, with additional comfort in quantitative research and survey analysis.</li> <li>Experience collaborating with PMs and designers to integrate research insights into product development, iterating on designs and prototypes.</li> <li>Strong storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders.</li> <li>Ability to manage multiple research projects simultaneously, with a focus on prioritization and strategic alignment with business goals.</li> <li>Experience working autonomously and as part of cross-functional teams.</li> <li>Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to adapt in a fast-moving, dynamic environment.</li> <li>Experience with Figma or similar design tools to ensure seamless collaboration with design teams</li> </ul><h3>Preferred Qualifications:</h3> <ul> <li>Experience in consumer product research, applied research, or product development.</li> <li>A degree in a human behavior-related field (e.g., Human-Computer Interaction, Psychology, Sociology, Communication, Information Science), though experience may be substituted for education.</li> <li>Expertise with core research methodologies, and experience creating strategic narratives from research findings.</li> </ul><h3>We've Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + OneMedical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>401(k) with company match</li> <li>Flexible PTO</li> <li>Wellbeing + Learning &amp; Growth reimbursements</li> <li>Paid parental leave + Fertility benefits</li> <li>Pet insurance</li> <li>Student loan refinancing</li> <li>Virtual resources for mindfulness, counseling, fitness, and physical therapy</li> </ul>The target base salary for this position ranges from $134,700 to $166,500, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

Senior UX Researcher

<h2>Summary</h2> As the leader in connecting people with great local businesses, Yelp partners with National and Regional businesses in every category and industry. These large, multi-location clients rely on Yelp’s advertising solutions to attract new customers and grow their businesses. We are seeking a highly skilled and motivated Sales Engineer to join our team. This role is pivotal in ensuring the seamless integration of Yelp's Leads API with our clients' internal CRM or lead management systems. The ideal candidate will possess a deep understanding of services companies that purchase leads from external lead generators and have extensive experience in integrating APIs. This role involves significant client-facing responsibilities, requiring the individual to work closely with client engineers and product managers to architect solutions and, if necessary, directly assist in the client's code base to facilitate integration. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. <h2>What you'll do:</h2> <ul> <li>Lead API Integration: Work with clients to integrate Yelp's Leads API into their CRM or lead management systems, ensuring a smooth and efficient process.</li> <li>Hands-on Engineering Support: Provide direct technical assistance, including working within the client's code base to resolve complex integration issues.</li> <li>Technical Problem Solving: Address and solve technical challenges unique to each client's technology stack and lead management workflow.</li> </ul> <ul> <li>Client Collaboration: Engage with client engineers and product managers to understand their requirements and provide tailored solutions to ensure successful implementation.</li> <li>Technical Communication: Effectively communicate complex technical concepts to clients, ensuring they understand the integration process and any technical nuances.</li> </ul> <ul> <li>Voice of the Customer: Act as the advocate for clients, providing feedback to the product team to help prioritize product and feature updates.</li> <li>Feature Releases and Roadmap: Collaborate with the product team to ensure new features and updates align with client needs and expectations. Partner with product marketing to effectively communicate these enhancements to sales and client success teams.</li> </ul> <ul><li>Partnership Management: Help scope and manage strategic partnerships that will accelerate Leads API adoption and onboarding, such as integrations with Zapier, Salesforce, and Drift.</li></ul> <ul> <li>API Troubleshooting: Serve as the first line of defense for API-related issues, providing timely and effective solutions to clients.</li> <li>Escalation Management: Handle account-level escalations, such as drops in lead volume, ensuring quick resolution and client satisfaction.</li> </ul> <h2>What it takes to succeed:</h2> <ul> <li>You have 3-5 years of relevant technical experience; working on, or alongside, a software engineering team.</li> <li>You have experience in API integration and are familiar with a variety of CRM, lead management, and middleware partners.</li> <li>You have experience coding in SQL.</li> <li>You have excellent communication and interpersonal skills, with the ability to engage with clients and understand their technical needs.</li> <li>You have a proven track record of solving complex technical problems and providing innovative solutions.</li> <li>You are comfortable working directly in client code bases to facilitate integration and resolve issues.</li> <li>You have the ability to scope and manage strategic partnerships and custom integrations that drive API adoption and client success.</li> <li>You are capable of navigating a varied technological landscape and addressing the unique challenges of each client.</li> </ul> Preferred Experience <ul> <li>Experience in the services and/or lead generation space.</li> <li>Experience with Zapier.</li> <li>Previous experience in a sales engineering or solutions architect role.</li> <li>Strong understanding of API technologies and integration best practices.</li> </ul> <h2>What you'll get:</h2> <ul> <li>Effective your first day: Full medical, vision, and dental </li> <li>15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday</li> <li>Up to 14 weeks of parental leave</li> <li>Monthly wellness subsidy</li> <li>Work from home reimbursement</li> <li>Flexible spending account</li> <li>401(k) retirement savings plan</li> <li>Employee stock purchase plan</li> <li>Compensation range for this position is $106,000 - $179,000 annually. You may also be offered a bonus and benefits.</li> </ul> <h2>Closing</h2> At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:accommodations-recruiting@yelp.com" target="_blank">accommodations-recruiting@yelp.com</a> or 415-969-8488.<a href="http://voice.google.com/calls?a=nc,%2B14159698488" target="_blank"></a> Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. <a href="https://docs.google.com/document/d/e/2PACX-1vSiQ5ajIdwoMv07VjFKWB71xJJU-yzWOgQkZLRngmFFhquutnmdihX5_E9lY0Qq6m7VSTNQfeO_tMKK/pub" target="_blank">US Recruiting and Applicant Privacy Notice</a> #LI-Remote

Yelp

Sales Engineer - Remote

Zoom is looking for a government marketing leader to define and execute the strategic go-to-market direction for Zoom’s government product offerings. The ideal candidate has a blend of strategic mindset, technology expertise and government industry experience. You understand the direction of government and can use this insight to shape Zoom’s government vision and future direction. In this role, you will be part of a talented product and marketing team that is spearheading Zoom’s focus on vertical industry solutions including government. The ability to work closely with sales, product development and other marketing groups to define comprehensive strategies, create compelling content and position Zoom as the technology partner of choice for government organizations worldwide will be key to this role’s success.ResponsibilitiesYou will:<ul> <li>Be Zoom’s government industry subject matter expert helping to build and execute on the cross-functional go-to-market strategy to bring new government products, features and capabilities to market.</li> <li>Introduce new Zoom government products and validate industry-specific use cases that provide value and competitive differentiation for targeted customers and unique personas.</li> <li>Create key positioning and narratives to support government product launches and to drive ongoing government product awareness and adoption. </li> <li>Work with product management and the government sales teams to identify government certifications, regulatory requirements and industry-specific needs globally. </li> <li>Develop cross-platform government use cases/solutions and identify government partners for application development, integration and go-to-market.</li> <li>Contribute to pricing and naming strategies for Zoom government products.</li> <li>Fully understand the government market, segmentation, and opportunities globally.</li> <li>Create core government content (key messaging documents, videos, presentations, datasheets, white papers, demos and other assets) to increase awareness and interest. </li> <li>Work closely with the sales enablement team to develop government-specific sales training strategies and plans.</li> <li>Partner with the integrated marketing and digital marketing teams on government content requirements for campaigns, websites, blogs, webinars, and other demand-gen vehicles.</li> <li>Participate in joint customer meetings and industry events to evangelize Zoom government solutions, identify customer requirements and support the sales team in achieving their revenue and growth targets.</li> </ul>Professional Skills<ul> <li>You have excellent communications skills – written and verbal</li> <li>You’re great at aligning teams to achieve a common goal</li> <li>You’re a pro at building relationships in a matrix environment</li> <li>You’re accomplished at creating differentiated messaging and assets</li> <li>You balance strategic thinking with tactical execution</li> <li>You use quantifiable metrics to measure performance</li> <li>You think globally and consider international requirements </li> </ul>Requirements<ul> <li>Bachelor’s Degree / MBA (preferred)</li> <li>10+ years of professional experience in sales and/or marketing roles focused on the government industry</li> <li>Working knowledge of video conferencing, phone, chat, contact center and other Zoom products </li> <li>Solid understanding of government purchasing vehicles, grant programs, government contracts and government partnerships</li> <li>Knowledge of U.S. Government regulatory requirements (e.g., FedRAMP, StateRAMP, DOD IL4/5/6) and International Government regulatory requirements (e.g., ISMAP Japan, iRAP Australia,UK Cyber Essentials Plus)</li> </ul>Salary Range or On Target Earnings:Minimum:$93,900.00Maximum:$217,000.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/18/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Government Industry Marketing Lead

Paylocity

Senior Analyst Corporate Development - Remote, US

We’re Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture. What we’re looking for: We are looking for individuals who excel at guiding customers through software implementation journeys. As a Pro Product Implementation Analyst, you’ll manage client relationships, implementation project plans, tasks, and multiple products across various platforms and timelines. We seek candidates with strong project management skills, organizational abilities, a customer-centric approach, and a passion for change management. Adaptability, problem-solving skills, and a commitment to continuous improvement are essential. While prior experience with software implementation is beneficial, a willingness to embrace new technologies is crucial. Our team delivers an exceptional level of service to our external and internal partners, driven by our core values. We drive success, boldly innovate, put others first, and thrive as individuals and as a team. If you're ready to elevate your career and contribute to our mission, we welcome you to join us and make an impact. Responsibilities: <ul> <li> Customer Onboarding: <ul> <li>Guide customers through software implementation, facilitating a seamless transition from sales to deployment, while also providing personalized one-on-one training and office hours to support implementation tasks and product usage.</li> <li>Collaborate with team members to schedule and coordinate user group training sessions as part of the implementation plan.</li> <li>Regularly communicate project status, risks, and milestones to customers and internal stakeholders.</li> </ul> </li> <li> Project Management: <ul><li>Strategically manage comprehensive project plans for successful implementation, ensuring consistent on-time project delivery, while also overseeing multiple concurrent projects involving diverse software for Pro Products across both Aspire and FieldRoutes platforms</li></ul> </li> <li> Quality Assurance: <ul><li>Maintain up-to-date accurate documentation of project details, communications, decisions, and change requests</li></ul> </li> <li> Customer Service Orientation: <ul> <li>Dedicated to providing exceptional customer service and support.</li> <li>Experienced in managing customer expectations and building positive relationships</li> </ul> </li> </ul> Qualifications: <ul><li> Project Management Skills: <ul><li>Demonstrates understanding of project management principles and practices.</li></ul> </li></ul> <ul> <li>Experience with project planning, scheduling, and risk management.</li> <li>Strong organizational skills with attention to detail. </li> </ul> <ul> <li> Customer Service &amp; Communication Skills: <ul> <li>Excellent verbal and written communication adapting styles for different audiences</li> <li>Dedicated to providing exceptional customer service and support.</li> <li>Experienced in managing customer expectations and building positive relationships.</li> </ul> </li> <li> Adaptability &amp; Learning Agility: <ul> <li>Flexibility to adapt to evolving software features and project management requirements</li> <li>Eagerness to learn new technologies and skills required for the role.</li> <li>Analytical mindset to identify and address challenges during software implementation, with the ability to think critically and propose solutions to improve training effectiveness</li> </ul> </li> <li> Professionalism &amp; Ethics: <ul> <li>Upholds strong ethical standards and professionalism in all interactions exhibiting our core values</li> <li>Willingness to learn from and contribute to a team environment.</li> </ul> </li> <li> Related Experience &amp; Education <ul> <li>Two or four-year degree is preferred</li> <li>Previous experience in software implementation, technical support, or training roles is beneficial but not required.</li> <li>Experience in related roles in a trade such as landscape, janitorial, pest control, or similar industry is preferred.</li> </ul> </li> </ul> Where You’ll Work: Employees for this position will be remote. This role is not eligible for visa sponsorship. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $49,000 USD - $70,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Pro Product Implementation Analyst

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary: We are seeking an experienced Technical Program Manager (TPM) to lead cross-functional teams in delivering complex technical projects. The TPM will oversee all stages of product development—planning, execution, and delivery—while ensuring alignment with business goals, technical requirements, and timelines. Acting as a bridge between technical teams and product managers, the TPM will drive teams to meet ambitious yet achievable deadlines. This role demands a strong grasp of technology and project management best practices to ensure the successful execution of large-scale programs. <h3>Essential Job Duties &amp; Responsibilities:</h3> <ul> <li> Program Management: Lead the end-to-end lifecycle of technical projects, from conception and planning through execution, delivery, and post-launch support. </li> <li> Leadership: Lead cross-functional teams, inspire collaboration, and drive consensus among diverse stakeholders. Foster a collaborative environment and guide teams toward the successful delivery of project milestones.</li> <li> Initiative: Work independently to deliver significant value to technical cross-functional delivery teams.</li> <li> Cross-functional collaboration: Work closely with product managers, engineers, designers, QA, and other stakeholders to define project goals, milestones, and deliverables.</li> <li> Technical Expertise: Have a solid understanding of the technical architecture and underlying systems to facilitate informed decision-making and guide technical discussions</li> <li> Timeline and Resource Management: Create detailed project plans, partner with eng management to allocate resources effectively, and manage timelines to ensure successful delivery within scope and budget.</li> <li> Risk Management: Identify potential risks, develop mitigation strategies, and communicate risks and status updates clearly to stakeholders. </li> <li> Stakeholder Communication: Provide regular project updates to stakeholders, ensuring that expectations are aligned and all necessary parties are informed of progress and any changes. </li> <li> Process Improvement: Continuously seek ways to improve project management processes, ensuring that lessons learned are applied to future initiatives for increased efficiency and success. </li> <li> Dependency Tracking: Track and manage interdependencies across teams and programs to ensure that potential conflicts or delays are addressed proactively. </li> <li> Metrics and Reporting: Define and track key metrics to assess project success, identify bottlenecks, and continuously optimize performance. </li> <li> Agile Coaching: Provide guidance and coaching on Agile practices when necessary, helping teams implement best practices and improve overall performance without direct involvement in day-to-day operations.</li> </ul><h3>Required Skills, Knowledge &amp; Abilities:</h3> <ul> <li> Experience: 5+ years of experience managing complex technical projects in software development, infrastructure, or a related field. </li> <li> Technical Background: Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent work experience. Proven understanding of software development life cycle (SDLC), APIs, cloud infrastructure, and/or enterprise systems. </li> <li> Communication Skills: Excellent verbal and written communication skills with the ability to translate complex technical concepts to non-technical stakeholders. </li> <li> Problem-Solving: Strong analytical skills with the ability to identify, prioritize, and resolve issues that could affect project timelines or deliverables. </li> <li> Tools: Proficiency with project management and collaboration tools such as Jira, Confluence, Slack, SharePoint, LucidChart. </li> <li> Results-Driven: Strong attention to detail, with a focus on delivering projects on time, within scope, and with a high degree of quality. Additionally, ability to drive team delivery to timelines as appropriate, in partnership with engineering management. </li> Preferred Qualifications: <li>Experience working in a fast-paced, agile development environment. </li> <li>Hands-on experience with DevOps, CI/CD pipelines, cloud platforms (AWS, GCP, Azure), and microservices architecture. </li> <li>Experience managing large-scale enterprise programs with multiple dependencies and stakeholders. </li> <li>Certifications in project management, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or KMP (Kanban Management Professional). </li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Technical Program Manager

<h2>Overview</h2> Locations: US Remote, United States of America Work From Home Principal Associate, Process Manager Servicing Backoffice Horizontal As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customereachtime. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, andcanadapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. General Responsibilities: <ul> <li>Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives</li> <li>Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives</li> <li>Identify and implement process improvements driving issue resolution/risk mitigation activities</li> <li>Tracking and resolving process breakdowns</li> <li>Understanding customers’ needs of the process and driving process improvements</li> </ul> <ul> <li>Developing and maintaining formal process documentation including procedures and process flow diagrams</li> <li>Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions</li> <li>May lead a team and/or direct others on projects</li> </ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: <ul><li>High School Diploma, GED orequivalent certification</li></ul> <ul> <li>At least 1 year of experience with Microsoft Office or G Suite</li> <li>At least1year of process management experience</li> </ul> Preferred Qualifications: <ul> <li>Bachelor’s Degreeor military experience</li> <li>Lean, Agile, Six Sigma, Business Process Management, or Project Management certification</li> </ul> <ul> <li>At least1year of experience in Compliance or Risk Management </li> <li>At least2years of experience in Process Management</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $88,100 - $100,500 for Principal Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Work From Home Principal Associate, Process Manager Servicing Backoffice Horizontal

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.Airtable is seeking a tenacious and meticulous SEO Content &amp; Blog Manager to join our marketing team and turn the Airtable blog into a powerful engine that drives material business impact. You will lead global blog content ideation, creation, execution, and overall editorial management across content freelancers and SEO reviews of other site content produced by our Brand team. As an experienced and data-driven editor and writer, you take a customer centric approach to storytelling as you layer SEO and content marketing best practices and tactics. You will also regularly optimize existing content and metadata to improve organic rank and maintain engaging targeted content, as well as manage script strategies through chat. A mindset of continually improving is a must as you combine creativity, research, and writing to craft unique content and drive cross-functional planning across the organization. This is a highly autonomous role with the potential to impact every part of our web and blog strategy and how we use content to drive brand awareness and leads via organic search visibility and traffic. <h1>What you'll do</h1> <ul> <li>Own the end-to-end SEO blog content creation process – conceive, write, edit high-quality, original keyword-driven content for varying audiences.</li> <li>Develop and manage Airtable’s blog editorial calendar – informed by our overarching SEO strategy, company initiatives, and upcoming campaigns.</li> <li>Oversee content freelancers to create and maintain clear, detailed content briefs that outline content goals, target audience, tone, and SEO requirements.</li> <li>Continuously monitor and analyze chatbot interactions to identify trends, common questions, and areas for improvement. Update chatbot's responses and functionalities based on user feedback and data insights to enhance user experience.</li> <li>Lead and drive blog planning meetings and processes. Collaborate with PMM, Brand, and Demand to source content ideas, assign tasks, and support blog contributors in the completion of deliverables.</li> <li>Support the publishing of blogs, website content, and resources in our content management system, Contentful.</li> <li>Independently research topics to create captivating story angles. You’re a driving force of content innovation and new idea generation.</li> <li>Perform ongoing competitor analysis and audience research to identify content gaps and opportunities to drive brief planning and creation.</li> <li>Seek opportunities to update existing content, ensuring content is relevant, accurate, and maximized for organic exposure.</li> <li>Collaborate with the Design team to bring content to life with the use of images and infographics, optimizing for image search.</li> <li>Craft call-to-action messaging that drives lead engagement and conversions. </li> <li>Track, monitor, and analyze blog performance, reporting on traffic growth, engagement, and conversions to Pipe.</li> <li>Support the Head of Web &amp; Digital Experiences in managing blog keyword ranking and achieving strategic KPIs.</li> </ul> <h1>Who you are</h1> <ul> <li>3+ years of SEO/content marketing, content creation, or equivalent writing experience</li> <li>You possess strong, versatile writing skills and are capable of writing/editing for digital, including blog posts, chatbot responses, and site copy.</li> <li>You have a strong knowledge of Search Engine Optimization and the “white hat” way.</li> <li>You enjoy collaborating across boundaries, working closely with various stakeholders and subject matter experts, to deliver work that supports E-E-A-T principles.</li> <li>You have strong project management and organizational skills and high attention to details – demonstrated through your ability to think on your feet, multitask, manage the end-to-end editorial calendar and content process, and adhere to deadlines.</li> <li>You have a passion for web marketing and stay up to date with the latest trends and best practices in SEO and digital content.</li> <li>Understand the practical application of competitive research, SEO research,and content research and their places in marketing.</li> <li>Exceptional communication skills–written, verbal, interpersonal, and presentations.</li> <li>You’re self-motivated with the ability to quickly pick up new skills and learn new tasks.</li> <li>You have a working knowledge of HTML/CSS/Javascript and experience with CMS platforms like Contentful.</li> <li>You have experience with SEO, chatbots, and analytic reporting tools, such as Google Analytics, Google search console, Moz, SEMrush, Ahrefs, etc.</li> </ul> Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing" target="_blank">EEO rights as an applicant</a>. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank">Life at Airtable</a>. For all work locations (including remote), the base salary range for this role is: $137,700—$179,400 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://www.airtable.com/company/personnel-privacy-notice" target="_blank">here</a>.

536 Jobs in Wichita, KS, USA