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Job Description:As the Director of Commercial Customer Success, you will own developing and driving overall customer success strategy and renewal ARR across thousands of customers. You will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. In this role, you'll be responsible for guiding and coaching Customer Success Managers on success planning, adoption strategies, and customer critical issues. You'll also work with peer sales directors, global CSM directors and VPs to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets. What you’ll do: <ul> <li>Empower and encourage your teams to drive towards targets while also focusing our customers</li> <li>Drive and develop new initiatives and other key programs as required to evolve our Customer Success strategy. Particularly focused on a balance of human lead and digitally lead engagements.</li> <li>Ensure alignment of strategy/approach between Sales and Customer Success</li> <li>Meet and exceed Net Retention and Gross Retention goals</li> <li>Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback</li> <li>Monitor and measure customer health and proactively mitigating risk</li> <li>Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention</li> </ul> Experience you’ll bring: <ul> <li>Experience in customer facing roles, preferably in the SaaS industry</li> <li>Experience leading multiple teams who own the renewal transaction</li> <li>Product lead growth of Digital Touch/Scale Experience</li> <li>Direct experience negotiating renewals and driving ARR</li> <li>Experience in working with and implementing enterprise customer success and sales processes and methodologies</li> <li>Travel up to 30% required</li> <li>Experience with the office of the CIO/CTO</li> <li>Deep understanding of change management</li> <li>Experience with Gainsight and Anaplan</li> </ul> Requirements: <ul> <li>Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree.</li> <li>2 years minimum experience in a leadership role</li> </ul> <h2>Why you’ll love working here:</h2> <ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul> <h2>About us:</h2> We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation. Physical and Mental Requirements Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow. EEOC Statement Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation. For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>. The annual base salary + variable for this role is $173,300 - $192,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses. Applications must be submitted within 90 days after the initial posting date to be considered. #LI-NB #LI-Remote

Pluralsight

Director, Customer Success

Thermo Fisher Scientific

Sr. Regional Sales Manager - Southeast, BioProduction

<h2>Job Details</h2> Level Experienced Job Location Community Care College - Tulsa, OK Position Type Part Time Education Level High School Job Category Education <h2>Description</h2> The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answering a multi-line phone system, project management, becoming well-versed in admissions, and taking lead calls from prospective students. Will assist other departments daily with administrative and clerical duties. Primary Responsibilities: <ul> <li>Greet all visitors entering and exiting the building</li> <li>Answer multi-phone lines</li> <li>Transfer calls, retrieve and take messages</li> <li>Train with Admissions Department on lead calls</li> <li>Maintain communication with the maintenance and housekeeping departments</li> <li>Assist Admissions with bulk mail-outs as needed</li> <li>Print school catalogs and other school-related documents</li> <li>Accept and sign for deliveries</li> <li>Sort incoming and outgoing correspondence, distribute received faxes</li> <li>Maintain front desk supplies and place orders as needed</li> <li>Answer questions for prospective students (as much as possible) if Admissions is not available</li> <li>Assist new students on their first day</li> <li>Develop strategies and carry out routine office duties to achieve efficiency and effectiveness</li> <li>Develop and maintain efficient filing systems as needed</li> <li>Handle confidential materials relevant to company business</li> <li>Organize materials and data appropriately in both hard and electronic formats</li> <li>Executing special projects as assigned</li> <li>Produce high-quality communications, oral and written, on behalf of the College</li> <li>Prepare reports and other documents when necessary</li> <li>Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information</li> <li>Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College</li> <li>Report all complaints to the supervisor or general manager</li> <li>Complete incident/accident/compliant forms when needed for HR</li> <li>Resolve customer issues and requests in an efficient and quick manner</li> <li>Participate in a minimum of two professional developments per year.</li> </ul> Benefits: <ul> <li>Health Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>Life insurance</li> <li>Generous PTO policy</li> <li>Personal days</li> <li>Paid holidays</li> <li>Birthday holiday</li> <li>Bereavement</li> <li>Volunteer Day</li> <li>Educational Assistance Program</li> <li>401k retirement plan</li> <li>401k match</li> <li>Discounted gym membership</li> <li>Free monthly services</li> <li>Community service benefit</li> </ul> <h2>Qualifications</h2> Skills &amp; Abilities: <ul> <li>Must have high regard for personal hygiene</li> <li>Professional appearance</li> <li>Welcoming, friendly, positive outgoing personality</li> <li>Must excel in customer service</li> <li>Clear, concise communications skills</li> <li>Excellent organizational skills</li> <li>Ability to maintain confidentiality is a must</li> <li>Computer literacy required, with advanced proficiency in using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel, PowerPoint)</li> <li>Ability to quickly learn other basic campus management software</li> </ul> Education &amp; Experience: <ul> <li>High School Diploma or equivalent (required)</li> <li>Associate degree from an accredited institution (preferred)</li> <li>Minimum of two years of customer service experience (required)</li> <li>Two years of front desk/administrative experience (preferred)</li> </ul>

Community Care College

Customer Relations Specialist

Oklahoma Technical College, Tulsa

Business Development Associate

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. What you'll do:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts.</li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.</li> <li>Collaborate with customers and product managers to manage product enhancement requests.</li> <li>Act as a subject matter expert on custom product features for strategic accounts.</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism.</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.</li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.</li> <li>Act as an escalation point on customer support tickets.</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting.</li> <li>Identify areas for improvement in the customer experience, both in our product and processes.</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.</li> </ul> What you'll need:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail.</li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”.</li> <li>&lt; 15% travel nationwide.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Strategic Accounts

Candidates must be flexible to work the following shifts: 8 - 4:30pm EDT, 10 - 630pm EDT, or 12:30 - 9pm EDT, M-F, and one weekend a month on a rotating schedule. Requirement: Candidates must have an active Property &amp; Casualty License (not personal lines), in their home state and the ability to obtain all 50 states after hire. Role Value Proposition: MetLife's Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. He or she will manage and optimize inbound calls as well as other leads to increase policy sales. The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer. Key Responsibilities: <ul type="disc"> <li>Manage inbound email, chat and phone inquiries from pet parents for the purpose of selling pet insurance policies.</li> <li>Manage time and other resources to ensure sales goals are met consistently.</li> <li>Handle all interactions promptly and effectively to minimize wait times.</li> <li>Build rapport with potential customers to reinforce the value of MetLife's brand and our pet insurance products.</li> <li>Build strong knowledge of products and services offered.</li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>High school diploma or GED</li> <li>2 plus years sales experience</li> <li>Proven attendance reliability.</li> <li>Flexible schedule requirements, with the ability to work evenings and weekends.</li> <li>Possession of an active Property and Casualty insurance license in home state - required prior to hire</li> <li>The ability to obtain 50 states as a condition of employment.</li> </ul> Preferred: <ul type="disc"> <li>Proven sales success within an inbound service environment, preferably a direct sales environment.</li> <li>Insurance industry sales experience</li> <li>Service industry and/or Contact Center experience</li> <li>Ability to operate in a fast-pace, multi-tasking environment with deadlines.</li> <li>Strong written, verbal, interpersonal, and phone communication skills.</li> <li>Excellent tracking, follow-up, negotiating, and relationship building skills.</li> <li>Demonstrated ability to consistently overcome objections.</li> <li>Articulate, professional, and possesses a strong quality sales mindset with attention to detail.</li> <li>Proven history of adherence to corporate policies, procedures, and guidelines.</li> <li>Strong computer background using MS Word, Excel, and Internet.</li> </ul>

MetLife

Inbound Sales Representative

Job Details Level Experienced Job Location Tulsa Office - Tulsa, OK Position Type Full Time Education Level Bachelor's Degree Travel Percentage Up to 75% Job Category Sales Description This position has a salary of $90,000 - $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&amp;D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. The Strategic Account Manager (internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by: <ul> <li> Leveraging technology to ensure they see a return on current and future investments </li> <li> Identifying and developing additional revenue opportunities to add to their portfolio </li> <li> Maximizing employee and client usage of Paycom software </li> </ul> Responsibilities <ul> <li> Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service. </li> <li> Cultivates and nurtures existing client relationships for strong retention. </li> <li> Achieves sales quota and revenue goals through client retention and account expansion strategies. </li> <li> Proactively analyzes, clarifies, and validates client needs on an ongoing basis. </li> <li> Drives revenue retention/growth, account profitability, and client satisfaction/loyalty. </li> <li> Performs client presentations articulating the value proposition of software/solution/service offerings. </li> <li> Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools. </li> <li> Conducts the required number of face-to-face meetings on a weekly basis</li> <ul><li> Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions </li></ul> <li> Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations. </li> <li> Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities. </li> <li> Develops a complete understanding of the client’s organizational structure. </li> <li> Assists in software development efforts by delivering feedback on market needs and opportunities. </li> </ul> Travel: <ul> <li> Up to 75% travel – may include overnight on all avenues of transportation (plane, train and/or automobile) </li> <li> Required to attend in person New Hire, Regional and Department training </li> </ul> What We Offer: <ul> <li> Base salary, transportation allowance, and an uncapped commission plan </li> <li> $1 per-pay-period individual health insurance coverage for employees </li> <li> Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work </li> <li> 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future </li> <li> Company + team-based events to create community </li> <li> Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging </li> <li> Paid family leave programs to ensure you have support and time off when you need it most </li> <li> Employee referral bonuses to reward you for introducing other great people to Paycom </li> <li> Award-winning learning and development programs to enable you to grow long-term with us </li> </ul> Qualifications Education/Certification: <ul><li> Bachelor’s degree </li></ul> Experience: <ul><li> Experience in a competitive environment with a record of success exceeding goals that may be demonstrated through previous sales experience </li></ul> Preferred Qualifications Experience: <ul><li> Strategic sales and closing experience </li></ul> Skills and Abilities: <ul> <li> Ability to influence and persuade </li> <li> Ability to work in fast paced, ever-changing environments and high-pressure situations </li> <li> Ability to de-escalate situations and provide conflict resolution </li> <li> Self-directed with the ability to think independently </li> <li> Ability to conduct needs assessments for clients </li> <li> Ability to manage time and scheduling efficiently </li> <li> Professional presence with ability to present to executive decision makers and large groups </li> <li> Willingness to help team members by sharing knowledge </li> <li> Excellent communication skills (telephone, oral, and written) </li> </ul> Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:

Paycom

Strategic Account Manager - Tulsa

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. Responsibilities:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts.</li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.</li> <li>Collaborate with customers and product managers to manage product enhancement requests.</li> <li>Act as a subject matter expert on custom product features for strategic accounts.</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism.</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.</li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.</li> <li>Act as an escalation point on customer support tickets.</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting.</li> <li>Identify areas for improvement in the customer experience, both in our product and processes.</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.</li> </ul> Qualifications:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail.</li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”.</li> <li>&lt; 15% travel nationwide.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

195 Sales & Business Development Jobs