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<h2>Job Description</h2> Zendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide. We are looking for a seasoned Implementation Consultant to join our Professional Services team. As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers successfully implement and optimize their Zendesk instances. You will be a key partner, working closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities. This role requires a blend of product expertise, project management skills, and a passion for relationship building. Key Responsibilities: <ul> <li>Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project. </li> <li>Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform. </li> <li>Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions. </li> <li>Communication &amp; Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle</li> <li>Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, &amp; Customers Success to ensure project success and alignment across all stakeholders. </li> <li> Problem Solving &amp; Flexibility: Utilize strong problem solving skills to manage risks and adapt to the unique challenges of each projects, ensuring successful outcomes despite varying project requirements.</li> <li> Methodology Advancements: Contribute to the continuous improvement of Zendesk Professional Services's methodologies and tools, bringing a fresh perspective and innovative approach to the team.</li> </ul> Qualifications: <ul> <li>Proven experience in software implementations, in a customer facing role</li> <li>Strong project management skills with a track record of on time delivery of projects</li> <li>Excellent verbal and written communication</li> <li>Ability to build strong relationships with customers and internal teams</li> <li>Strong problem solving skills and flexibility to adapt to changing projects and needs</li> <li>Passion for advancing methodologies and continuous improvement</li> <li>Ability to travel as needed for customer projects and internal offsites</li> </ul> #LI-DT2 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $90,000.00-$136,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Services Consultant

Overview This is a remote role that may be hired in several markets across the United States. This role will work with a team of First Line Risk Management associates responsible for working across Cyber, Information Technology, and the lines of businesses to guard against cyber threats. They will develop and implement cutting edge risk solutions to ensure the continued stability and success of the Bank and protect its reputation. The Cyber Risk Consultant will partner with Cyber Senior Leadership and their teams to identify risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. Responsible for providing advice, guidance, and effective challenge on potential issues or risks related to their risk management, governance, and oversight processes. Consult on the design and implementation of appropriate controls to mitigate risks to an acceptable level. In addition, will manage key risk activities and work with stakeholders on new and changing risk programs. The Cyber Risk Consultant will serve as a “Trusted Advisor” to customers and stakeholders to identify, assess, and mitigate cyber risks, ensuring the organization’s resilience and compliance with relevant regulations. Responsibilities <ul> <li> Risk Oversight &amp; Monitoring - Provides objective oversight of risks through effective challenge using defined methodologies and subject matter expertise. Provides leadership, consultation, and support for risk management. Fosters business unit relationships and implements training to promote engagement in risk management programs, including compliance with all risk policies and standards. May assist with presentations, workshops, and other materials as necessary to communicate risk management tactics. May provide guidance to less experienced associates in the department. </li> <li> Risk Management Proficiency - Maintains a strong knowledge of risk management developments or changes within the organization, industry, and market. Develops active relationships within professional networks to stay current on emerging issues and regulatory requirements. Communicates risk vision and regulatory requirements to applicable stakeholders, including less experienced associates in the work group. Able to quantify risk by assessing the potential financial and operational impacts of cyber incidents. This position should also be able to make informed decisions based on risk assessments and data analysis. </li> <li> Business Support - Provides support for business programs, initiatives, and leaders. Serves as a consultant on risk best practices, processes, and regulatory requirements. Facilitates reporting and interdepartmental collaboration. Partner with IT to identify and solve complex cybersecurity problems. Collaborate with IT and the various lines of businesses to develop long-term strategies to mitigate cyber risks. Effectively communicate complex technical information to both technical and non-technical stakeholders. Stays abreast of emerging technologies such as cloud computing, IoT, and artificial intelligence to understand their associated risks and impacts to the business and develops appropriate mitigation strategies. </li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Financial Services, Risk Management, Operational Risk Management, Compliance, Audit, Finance or Accounting OR High School Diploma or GED and 10 years of experience in Financial Services, Risk Management, Operational Risk Management, Compliance, Audit, Finance or Accounting Preferred Area of Experience: Cyber Risk Management License or Certification Type: Certified in Risk and Information Systems Control (CRISC) Preferred, Other relevant certification such as CISSP, CISM, CISA Preferred Qualifications: <ul> <li>Knowledge of risk management techniques and practices </li> <li>Ability to work effectively with associates, managers, senior executives, and committees.</li> <li>Knowledge of regulatory compliance pertaining to enterprise risk and operational risk (e.g., GLBA, SOX, PCI DSS)</li> <li>Experience with cloud security and data privacy regulations Familiarity with risk management frameworks (e.g., NIST Cybersecurity Framework, ISO 27001)</li> <li>Understanding of various cybersecurity threats, vulnerabilities, and attack vectors</li> <li>Basic understanding of IT infrastructure, networks, and applications</li> <li>Basic understanding of cyber security controls, countermeasures, and techniques (e.g., threat modeling, DLP, firewalls, SAST/DAST/SCA, EDR)</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $118,957 and $182,400. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Cyber Risk Officer (Remote)

<h2>Job Description</h2> Our Global Engagement team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. A Managed Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships. Senior Managed Services Consultants will be responsible for supporting a portfolio of strategic and at risk Enterprise customers with Managed Services engagements. You will collaborate with your customers to manage a backlog of work for optimizing, maintaining and expanding their use of Zendesk products, consulting on best practice strategies and offering hands-on assistance. You will offer proactive recommendations in addition to servicing reactive requests, ensuring your customers realize ongoing value from their services subscription, the Zendesk platform, and ultimately see the Managed Services team as an extension of their own. Responsibilities: <ul> <li>Manage a portfolio of enterprise Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business</li> <li>Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available</li> <li>Maintain product expertise across Zendesk products </li> <li>Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products</li> <li>Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations</li> <li>Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty</li> <li>Ability to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items across the customer portfolio</li> <li>Ability to estimate effort for customer requests and ensure deadlines are met and any delays escalated</li> <li>Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work</li> <li>Collaborate in establishing world-class customer service policies, processes and standards</li> </ul> Requirements: <ul> <li>5+ years of professional consulting or customer success experience</li> <li>Zendesk Support Admin certified, and advanced functional knowledge of Zendesk’s platform of products </li> <li>Excellent communication and presentation skills, including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels.</li> <li>Excellent communication, interpersonal skills, and eloquent writing skills</li> <li>Empathy and a unique ability to understand customer needs</li> <li>Enthusiastic about technology with demonstrated technical aptitude; enterprise experience at a SaaS company </li> <li>Passionate about customer service and how it can transform businesses</li> <li>Strong project management and relationship management skills, and an ability to multitask without getting frazzled</li> <li>Excel in a collaborative / matrix environment and commitment to building a world-class, enterprise-class global customer experience together</li> <li>Leads by example, coaching and educating others beyond the status quo of the daily Managed Services Consultant role</li> <li>Willing and able to travel domestically up to 20%</li> </ul> Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Senior Services Consultant

Position Summary: Provide technical/operational support to the production cells as well as perform disassembly, cleaning, safety wiring and painting of aviation components. Serves as a resource to others in the resolution of complex problems and issues, and refers only the most complex issues to higher levels. Will report to cell leads for any technical issues. Essential Duties &amp; Responsbilities: <ul> <li>Properly execute the duties assigned.</li> <li>Perform maintenance and alteration tasks on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Service Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.</li> <li>Ensure that all maintenance documentation is completed legibly and correctly for all work performed.</li> <li>Maintain repair station’s special tools and equipment in serviceable and working condition.</li> <li>Ensure all required maintenance actions are performed in accordance with the applicable manufacturers or customer provided maintenance manual and that all actions are correctly and completely documented on the appropriate maintenance forms.</li> <li>Ensure the accuracy and quality of all work performed within their respective shops.</li> <li>Ensure the proper handling of all parts while being processed through the maintenance function.</li> <li>Ensure the proper tagging and identification of parts and components as delineated in the RSQC Manual. </li> <li>Observes all safety and security procedures. </li> <li>Uses equipment and materials properly.</li> <li>Reports potentially unsafe conditions.</li> <li>Other duties as assigned.</li> </ul> Education: <ul> <li>Highschool Diploma or GED</li> </ul> Experience: <ul> <li>Minimum 2 years of experience in procedure, practices, inspection methods, materials, tools and equipment generally used in the work performed by his/her assigned shop.</li> </ul> Preferred <ul> <li>Strong troubleshooting knowledge down to component level using measuring gauges and test equipment.</li> <li>Knowledge of electronic business systems Microsoft Office, Quantum or other internal business management system. </li> <li>Ability to work well under pressure, multitask and meet deadlines. </li> <li>Looking for a hands-on individual with the ability to see the big picture. </li> <li> Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill; and the demonstrated ability to be self-directed and effectively relate to all levels of the organization. </li> <li>Strong business judgment and ethical work habits.</li> <li>Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.</li> <li>Strong attention to detail and focus on quality and accuracy.</li> <li>Customer focused and results oriented. </li> <li>Qualifications:</li> <li>Must read, write and speak English fluently. </li> </ul> Typical Working Conditions: <ul> <li>Work will be conducted mostly indoors in a “shop” type environment.</li> <li>Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been opened to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.</li> </ul> Essential Physicial Tasks: Must be performed with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand; use hands to handle or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee may regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds including the use of pneumatic and manual lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other: <ul> <li>Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder</li> <li>Travel: 0%</li> <li>Relocation is not available for this position</li> </ul>

AMETEK

Technician

<h1> Qualitative Research Associate, International Development (U.S.)</h1> Job Location US-VA-Arlington | US-VA-Arlington | US-NC-Chapel Hill | US-IL-Chicago | US-MD-Rockville | US-MA-Waltham <dl> <dt>Job ID</dt> <dd> 13138 </dd> <dt> Job Location </dt> <dd> United States </dd> <dt>Category</dt> <dd> Research </dd> </dl> <h2> Overview </h2> Join AIR as a Qualitative Research Associate with our <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.air.org%2Four-work%2Finternational&amp;data=05%7C01%7Cjtroschinetz%40air.org%7Cdd1db69a970843191e5a08da4d6afc3a%7C9ea45dbc7b724abfa77cc770a0a8b962%7C0%7C0%7C637907419144845591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=a7dOKBiQwihMN5VPrp2jkqH9S6fdtG8F8yqj3WJ7xAA%3D&amp;reserved=0" target="_blank">International Development Division (IDD)</a> and make a difference, improving the quality of life for individuals and communities in low and middle income countries. AIR’s IDD work spans the globe with projects in Africa, Asia, the Caribbean, Europe, Central and Latin America, and the Middle East. Our IDD team is committed and engaged because we drive positive change in the following areas: <ul> <li>Agriculture, food, and nutrition</li> <li>Early childhood development and education</li> <li>Refugees and migration</li> <li>Social protection</li> <li>Water, sanitation, and infrastructure</li> <li>Women's empowerment </li> <li>Workforce development</li> </ul> Use your experience, knowledge, and education to help us deliver on our mission: to contribute to a better, more equitable world. AIR is currently seeking a Qualitative Research Associate to join our International Development Division. The position offers an opportunity to gain first-hand qualitative data management and research experience on exciting evaluations of development programs. Candidates hired for the position may work remotely within the United States (U.S.) or from one of our <a href="https://www.air.org/locations#headquarters" target="_blank">U.S. office locations.</a> This does not include U.S. territories. About AIR: Established in 1946, with headquarters in Arlington, Virginia, AIR is a nonpartisan, not-for-profit institution that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We advance evidence in the areas of education, health, the workforce, human services, and international development to create a better, more equitable world. AIR’s commitment to diversity goes beyond legal compliance to its full integration in our strategy, operations, and work environment. At AIR, we define diversity broadly, considering everyone’s unique life and community experiences. We believe that embracing diverse perspectives, abilities/disabilities, racial/ethnic and cultural backgrounds, styles, ages, genders, gender identities and expressions, education backgrounds, and life stories drives innovation and employee engagement. Learn more about AIR's Diversity, Equity, and Inclusion Strategy and hear from our staff by <a href="https://www.air.org/our-commitment-diversity-equity-and-inclusion" target="_blank">clicking here</a>. <h2> Responsibilities </h2> The responsibilities for the position include: <ul> <li>Support efforts to collect, compile, validate, interpret, and analyze qualitative data and trends using standard research practices and techniques</li> <li>Apply qualitative research techniques and methods</li> <li>Work on moderately complex assignments under indirect supervision</li> <li>Communicate project support needs and requests to senior management</li> <li>Provide administrative support to research projects</li> <li>Conduct literature reviews and write sections of project proposals and deliverables</li> <li>Responsible for maintaining and checking the accuracy of data for assigned projects</li> <li>Utilize external resources to supplement, organize, and contribute to tasks and projects</li> <li>Participate in business development activities.</li> <li>Code and analyze qualitative data using NVivo qualitative analysis software</li> <li>Develop interview and focus group protocols</li> <li>Conduct interviews and focus groups </li> <li>Travel as needed </li> </ul> <h2> Qualifications </h2> Education, Knowledge, and Experience: <ul> <li>Bachelor’s Degree with a minimum of 2 years of experience or Master’s degree in such fields as Anthropology, Sociology, Political Science, Psychology, History, Government, Public Policy or related fields</li> <li>Familiarity with qualitative research methods and data analysis</li> <li>Experience working and/or doing research in other countries </li> <li>Experience with NVivo or Atlas TI or other qualitative software packages</li> </ul> Skills: <ul> <li>Excellent writing, and proficiency within a Microsoft Windows environment </li> <li>Flexible, self-motivated, able to manage multiple tasks efficiently, and team player</li> <li>Willingness to travel as needed</li> <li>Ability to work independently on detailed assignments</li> <li>Proficient bilingual communicator with fluency in English and French or Portuguese with strong cross-cultural written and verbal communication skills</li> </ul> Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR’s <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.air.org%2Fbenefits&amp;data=05%7C01%7Ctboone%40air.org%7C63c7e761b8e1486b133c08dae90bfe6a%7C9ea45dbc7b724abfa77cc770a0a8b962%7C0%7C0%7C638078534969740356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=5P6LJyMFk8IJ2S1kQbbSbAyPwFdJLKVsmDBd3kFW5GU%3D&amp;reserved=0" target="_blank">Total Rewards Program</a>, is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers an anticipated hourly rate of $32.00. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States. AIR maintains a <a href="https://www.air.org/sites/default/files/2023-05/Workplace-Drug-Policy-2023.pdf" target="_blank">drug-free work environment</a>. Fraudulent Job Scams Warning &amp; Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out to <a href="#">recruitment@air.org</a>. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Freportfraud.ftc.gov%2F%23%2F&amp;data=05%7C01%7Ctboone%40air.org%7C755a50cb950d46f1380908dbe442e564%7C9ea45dbc7b724abfa77cc770a0a8b962%7C0%7C0%7C638354748184012547%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=bSDt3Pa%2Brzn8HGtQ9E%2FvaX92e4JFpY6bILeUSAltRxA%3D&amp;reserved=0" target="_blank">ReportFraud.ftc.gov</a>. You can also report it to <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.consumerresources.org%2Ffile-a-complaint%2F&amp;data=05%7C01%7Ctboone%40air.org%7C755a50cb950d46f1380908dbe442e564%7C9ea45dbc7b724abfa77cc770a0a8b962%7C0%7C0%7C638354748184012547%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=1k9OvluIe4pnJ6OsLKmRyI71P0qKC%2B1xZ4bwjlsmNZ4%3D&amp;reserved=0" target="_blank">your state attorney general</a>. Find out more about how to avoid scams at <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconsumer.ftc.gov%2Fscams&amp;data=05%7C01%7Ctboone%40air.org%7C755a50cb950d46f1380908dbe442e564%7C9ea45dbc7b724abfa77cc770a0a8b962%7C0%7C0%7C638354748184012547%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=5V5Z4%2B0nyGliSb3OPP4xCXw4c2uMBQiI77j9Kw7OFPo%3D&amp;reserved=0" target="_blank">ftc.gov/scams</a>. #LI-SH1 #LI-Remote <h2>Options</h2> <a href="https://jobs-airdc.icims.com/jobs/13138/qualitative%c2%a0research%c2%a0associate%2c-international-development-%28u.s.%29/job?mode=apply&amp;apply=yes&amp;hashed=1374627785" target="_blank"> Submit an interest applicationApply </a><a href="#">Share</a><a href="https://jobs-airdc.icims.com/jobs/13138/qualitative%c2%a0research%c2%a0associate%2c-international-development-%28u.s.%29/referral?hashed=124490039" target="_blank"> Refer this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed <a href="#"></a><a href="#"></a><a href="#"></a><a href="#"></a> Please note, each section of the application is required in order for you to be considered for this opportunity. If you do not complete the required screening questions, or if you close your browser before completing each section of the application, your application will not be submitted for this position. American Institutes for Research is an equal employment opportunity/affirmative action employer committed to excellence through diversity. Minorities, women, individuals with disabilities and veterans are encouraged to apply. American Institutes for Research’s commitment to Diversity goes beyond legal compliance to its full integration in our strategy, operations and work environment. Diversity is valued and Inclusion is reflected in all efforts to recruit, develop, and engage the diverse staff needed to accomplish our mission. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at <a href="#">tboone@air.org</a> or call 202.403.5000. <a href="https://icims.help/candidate-faq" target="_blank"></a>

Maher & Maher

Qualitative Research Associate, International Development (U.S.)

<h2>Job Description</h2> <h1>Who we're looking for</h1> This role has become available in Zendesk at a really exciting time for the Employee Relations team. We’re currently embarking on a strategic initiative to shift the Employee Relations team from a reactive escalation point to being a proactive center of excellence. This is a truly global role and will be involved with issues and initiatives across Zendesk’s global footprint. It is a full time position reporting into the Senior Director, People Partnering and Employee Relations. If you’ve a genuine interest in all things ER with a passion for jumping headfirst into the team during this exciting time then keep on reading…… <h1>What you'll be doing</h1> <ul> <li>Establish and maintain an in depth knowledge of labor laws and employee relations practices across Zendesk’s global locations to ensure compliance with legal and regulatory requirements </li> <li>Provide advice and counsel across the business on topics ranging from internal investigations, performance management, harassment, discrimination, reductions in workforce and unfair dismissal. </li> <li>Lead and/or guide complex investigations at and above a certain organizational level. </li> <li>Tailor and deliver recommendations in a way to influence the right outcomes whilst mitigating the risk for Zendesk. </li> <li>Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination etc. </li> <li>Partner with employment legal team to mitigate risks and manage employment related strategies </li> <li>Foster a culture of continuous improvement within the Employee Relations team, implementing best practices and innovative solutions to enhance service delivery; just because it's the way we do it now, doesn’t mean it’s the best way. </li> <li>Develop strong working relationships across the P&amp;P organization, particularly with the People Partner team, to ensure that ER’s efforts are aligned with our P&amp;P and Business strategies and goals</li> <li>Monitor and analyze trends in employee relations issues using data to inform decision making and policy development</li> </ul> <h1>What you bring to the role</h1> <ul> <li>Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives </li> <li>Broad knowledge of international labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment</li> <li>Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization</li> <li>Exceptional ability to exercise considerable judgment, conflict resolution and discretion in in sensitive, complex or ambiguous situations</li> <li>Ability to prioritize and work proactively in a fast paced environment with time sensitive deadlines</li> <li>Independent work style, balancing the need for collaboration with minimal supervision</li> <li>Proactive strategic thinker with high degree of integrity and professionalism </li> <li>The team is distributed globally and works across multiple time zones and works with stakeholders across the business. </li> <li>It’s an expanding team at Zendesk that alongside delivering our day to day objectives is currently focused on creating scalable processes and solutions to free up bandwidth to focus on more proactive, value-adds for our customers (our employees). </li> <li>And finally, it's a team full of good humans who pride themselves on their work and their team ethos.</li> </ul> #LI-WO1 #LI-REMOTE Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $170,000.00-$254,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Director, Employee Relations

Position Summary: Provide technical/operational support to the production cells as well as perform disassembly, cleaning, safety wiring and painting of aviation components. Serves as a resource to others in the resolution of complex problems and issues and refers only the most complex issues to higher levels. Will report to cell leads for any technical issues. Essential Duties &amp; Responsibilities: <ul> <li>Properly execute the duties assigned.</li> <li>Perform maintenance and alteration tasks on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Service Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.</li> <li>Ensure that all maintenance documentation is completed legibly and correctly for all work performed.</li> <li>Maintain repair station’s special tools and equipment in serviceable and working condition.</li> <li>Ensure all required maintenance actions are performed in accordance with the applicable manufacturers or customer provided maintenance manual and that all actions are correctly and completely documented on the appropriate maintenance forms.</li> <li>Ensure the accuracy and quality of all work performed within their respective shops.</li> <li>Ensure the proper handling of all parts while being processed through the maintenance function.</li> <li>Ensure the proper tagging and identification of parts and components as delineated in the RSQC Manual. </li> <li>Observes all safety and security procedures. </li> <li>Uses equipment and materials properly.</li> <li>Reports potentially unsafe conditions.</li> <li>Other duties as assigned.</li> <li>Ability to work any shift (1st, 2nd, or 3rd)</li> </ul> Education: <ul> <li>Highschool Diploma or GED</li> </ul> Experience: <ul> <li>Minimum 2 years of experience in procedure, practices, inspection methods, materials, tools and equipment generally used in the work performed by his/her assigned shop.</li> </ul> Preferred Experience: <ul> <li>Strong troubleshooting knowledge down to component level using measuring gauges and test equipment.</li> <li>Knowledge of electronic business systems Microsoft Office, Quantum or other internal business management system. </li> <li>Ability to work well under pressure, multitask and meet deadlines. </li> <li>Looking for a hands-on individual with the ability to see the big picture. </li> <li> Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill; and the demonstrated ability to be self-directed and effectively relate to all levels of the organization. </li> <li>Strong business judgment and ethical work habits.</li> <li>Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.</li> <li>Strong attention to detail and focus on quality and accuracy.</li> <li>Customer focused and results oriented.</li> </ul>

Technician I

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The Consumer Content team is a subteam of Customer Experience. The Consumer Content team supports all content strategy and creation efforts across the company to ensure that customers in every region are given the best customer experience. The Consumer Content team is responsible for driving content experiences designed to empower customers. As a Senior Content Strategist, you will produce, manage, and optimize self-service content strategies and programs, focusing heavily on repeatable innovation and leading by example. Collaborating closely with cross-functional teams, you will streamline operations, enhance efficiency, and drive improvements in key organizational metrics. Success in this role requires a keen interest in the crypto industry, exceptional writing skills, meticulous attention to detail, and the ability to translate complex topics into easily understandable content. What you’ll be doing <ul> <li>Content Production: Execute on cross-functional content requests, dedicating approximately 20% of your time to creating content. Our team supports the broader Coinbase organization by strategizing, developing, editing, and optimizing content daily.</li> <li>Content Review and Coaching: Review and edit both new and existing content to ensure alignment with our governance standards. Provide feedback and coaching to other content creators within the team, reducing customer friction and contributing to our business goals. </li> <li>Data Analysis: Regularly analyze content trends, presenting insights and recommendations to stakeholders and leadership.</li> <li>Strategic Partnerships: Collaborate with cross-functional stakeholders to inform critical content strategy decisions, offering recommendations based on content insights and customer pain points.</li> <li>Priority Management: Act with urgency, focusing on the most impactful work, and ensuring priority items progress efficiently.</li> </ul> What we look for in you <ul> <li>Mission-Driven: A deep alignment with Coinbase’s mission and a passion for creating a seamless customer experience within the crypto space.</li> <li>Proven Experience: 3+ years of experience as a content writer, editor, or strategist, with a strong emphasis on content strategy and management.</li> <li>Writing Expertise: Exceptional writing ability. You have an opinion on the oxford comma. </li> <li>Project Management: Strong project management capabilities, with the ability to prioritize and manage multiple projects simultaneously.</li> <li>SEO Knowledge: Basic understanding of SEO best practices.</li> <li>AI Experience: Experience using AI/LLMs to create, refine, and localize content; expert understanding of current limitations and emerging capabilities</li> <li>Analytical Skills: Excellent analytical and problem-solving abilities, with a data-driven approach. Fluency in building reports and analyzing data. </li> <li>Communication: Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively with cross-functional teams.</li> <li>Adaptability: High flexibility and adaptability to meet the evolving needs of a high-growth, fast-paced organization.</li> </ul> Nice to haves <ul> <li>Experience in Tech, Crypto, Finance, or Fintech sectors.</li> <li>Familiarity with tools such as Contentful, Smartling, Google Suite, Jira, Amazon Connect, or Salesforce.</li> <li>Experience utilizing AI tools</li> <li>Knowledge of Six Sigma methodologies.</li> <li>Experience partnering with customer-facing teams</li> </ul> Job #: P54114 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $113,900—$134,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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