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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description The Senior Operations Consultant is responsible for supporting the group operations manager delivering on key processes, priorities, assist with controls, audits, and assessments within Canada Payment Operations. This position will assist with the Certification of accounts, Daily Profit &amp; Loss deliverables, FATCA tax payment and revenue pay back processes. Support ad-hoc requests across the branch with assessments, yearly business continuity plan updates, fraud/client complaint monitoring, dormant/blocked account review and audits. Co-ordination weekend testing and evidence of results to support various technology requests, as applicable. Co-ordinate the yearly Payments Canada Attestation to gather evidence from various lines of business. Other sundry tasks, as required adhering to strict deadlines. Flexibility to working hours required including weekends to met business objectives &amp; priorities. The Senior Operations Consultant will report to the Group Operations Manager. Responsibilities <ul> <li>Promote team collaboration and leadership to deliver on key priorities meeting tight deadlines</li> <li>Provide support to the Group Operations Manager for Reconciliation, Profit &amp; Loss, FX Settlements, Audits, Assessments, tax/dormant functions, other financial transactional and monitoring tasks</li> <li>Co-ordinate all testing requirements as needed across global payment operations for technology updates including scheduled weekends, as applicable</li> <li>Deliver under strict deadlines</li> <li>Complete administration duties and attestations with adherence to the banks policies, procedures and standards</li> <li>Support monthly management routines and metric standard requirements</li> <li>Monitor and approve a variety of accounting tasks in support of the Canada General Ledger for Canada Payment Operations and supported Lines of Buiness</li> <li>Support all audits, assessments and exams, as applicable</li> <li>Other administrative duties, as assigned</li> <li>Required to be flexible with work hours including statutory holidays, weekends as required, based on departmental and business requirements</li> </ul> Qualifications <ul> <li>Minimum 3+ years working experience in a role handling accounting principles and understanding of a general ledger (SAP) </li> <li>Solid understanding of electronic and manual payments, an asset</li> <li>Excellent critical/strategic thinking and problem resolution skills</li> <li>High Proficiency with Microsoft Office applications and computer skills</li> <li>Knowledge of the banks Treasury and payment products with proven results</li> <li>Understanding of general ledger entries including knowledge of FX (Foreign Exchange) contracts and settlement</li> <li>Excellent communication, organizational and problem solving skills including experience with a project/initiative end to end</li> <li>Demonstrated ability to work independently with minimal supervision and strong collaboration skills working in a team environment</li> <li>Ability to meet established deadlines in a fast paced environment</li> <li>Willingness to learn and take on new tasks</li> <li>Experience in financial services preferred</li> </ul> Other Qualifications <ul> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> </ul> What Bank of America Offers Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. Bank of America is an Equal Opportunity Employer. Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Bank of America

Senior Operations Consultant - Canada Banking Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Master Data Hub (MDH) Operations Specialist will have a leading role in maintaining the MDH platform as defined by the Product teams. Our Operations team is responsible for level 2 end user support, release support as well as production availability for over 10 ServiceNow instances &amp; Remedy environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. As the support for MDH takes shape, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities: <ul> <li>Maintain and support the MDH platform while adhering to bank policies and standards</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul><li>5+ years of experience with application &amp; end user support</li></ul> <ul> <li>Experience as an administrator in highly-regulated environments</li> <li>Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting application integrations for security, risk, and compliance</li> </ul> Desired Qualifications:<ul> <li>Windows and Linux support</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience with CMDB, ITAM, ITSM and Discovery processes</li> </ul> Skills: <ul> <li>Innovative Thinking</li> <li>Production Support</li> <li>Result Orientation</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Master Data Hub Operations Specialist

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a full-time, Facilities Manager in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul><li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li></ul> <ul><li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li></ul> <ul><li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li></ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities The Facilities Manager plans, implements, coordinates and manages all mechanical operations, maintenance, communications, energy management, and manpower development programs for a facility, campus or portfolio of buildings. In addition, the Facilities Manager will: <ul> <li>Manage technical staff, including hiring, training, personnel development</li> <li>Manage operations and maintenance for assigned facilities and assists in development of operating and capital budgets</li> <li>Assist in operations and maintenance issues, troubleshooting and problem solving as required</li> <li>Recommend/implement improvements for preventive maintenance programs on an on-going basis and develop/maintain effective building-specific maintenance and safety procedure manuals</li> <li>Coordinate maintenance efforts with outside contractors, tenant finish personnel and technicians</li> <li>Oversee all building systems including fire/life safety, plumbing, HVAC and electrical issues and must remain current with latest HVAC technology trends</li> <li>Maintain on-going communication with tenants, clients, owners, facility management team and vendors</li> <li>Respond to emergency situations (fire, evacuation, equipment failure etc.) and customer concerns</li> <li>Ensure compliance with applicable codes, requisitions, government agencies and company directives as relates to building operations</li> <li>Develop specifications and assists in solicitation and administration of maintenance/repair service contracts</li> <li>Provide formal supervision to individual employees within single functional or operational area</li> <li>Responsible for staff recruitment, selection, promotion, advancement, corrective action and termination.</li> <li>Plan and monitor appropriate staffing levels and utilization of labor, including overtime</li> <li>Prepare and deliver performance appraisals for staff. Mentor and coach team members to further develop competencies.</li> <li>Complies with all applicable codes, regulations, governmental agency and facility directives related to building operations and work safety.</li> <li>Complete all other duties as assigned</li> </ul> Qualifications Job Requirement: <ul> <li> High School Diploma or GED</li> <li>Minimum of four years of relevant facilities management experience</li> <li>Valid Oklahoma Driver’s License</li> </ul> Job Preferred Requirements: <ul> <li>Bachelor’s degree preferred</li> <li>Healthcare / Hospital expereince preferred</li> </ul>

Hillcrest Medical Center

Facilities Manager

Job Description: About Bank of America: Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading. Connecting Asia Pacific to the World Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies. Key Responsibilities The GPO Project Consultant provides consulting expertise to implement changes and solutions in the payment business. You will be required to represent payment operations in projects defining requirements, conducting analysis with data, identifying and limiting impacts and risks, overseeing quality assurance, managing resources and ultimately delivering changes and solutions for the payment domain. This role requires a thorough knowledge of the operations area where you will be able to assess and analyze the impact of new initiatives to the team. You will join a close-knit and industrious team of professionals in our GPO organization where you will be responsible for: <ul> <li>Driving the end-to-end integration of various work streams in order to deliver the intended project scope and solution including requirements gathering, data mapping, project execution, integration and implementation.</li> <li>Developing project plans managing and aligning resources to key project roles.</li> <li>Directing the work efforts of resources that may be functionally aligned as part of the project.</li> <li>Connecting with internal and external subject matter experts and stakeholders to escalate, discuss and debate issues and challenges.</li> <li>Establishing clearly defined responsibilities and accountabilities across project participants including others outside of operations that may become involved or impacted by the project.</li> <li>Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.</li> <li>Ensuring all applicable change requirements are satisfied.</li> </ul>

Project Consultant - Global Payment Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Your background <ul> <li>Bachelor’s Degree or higher</li> <li>Experience in Regulatory Reporting and Banking Operations, preferably Teller, Cheque Clearing &amp; Lockbox and Partner Bank Collection under Commercial Services area.</li> <li>High level understanding of Banking Operations business divisions and Cash Management products.</li> <li>Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g. list of invoices, withholding tax, credit note, etc.). Advanced Word, PowerPoint skills and Analytical tools is a plus</li> <li>Detail oriented</li> <li>Able to produce accurate work output and reports under tight deadlines</li> <li>Communicates effectively in English in both oral and written formats and tailors message appropriately to audience</li> <li>Demonstrated intellectual curiosity and operational excellence experience</li> <li>Able to think critically to quickly analyze and resolve issues</li> <li>Influences and delivers results through collaborative relationship with key partners and stakeholders</li> <li>Ability to work independently and under pressure, prioritize work and deliver against regulatory deadlines and a dynamic environment</li> <li>Able to demonstrate a high level of integrity with a mature approach to work</li> <li>Discrete when handling confidential information</li> </ul> What you will do Regulatory Reporting <ul> <li>Delivers regulatory reports to regulatory agencies in line with expectations on completeness, accuracy, quality, and timeliness</li> <li>Defines and executes control practices, including compliance with all regulatory and policy requirements, including data quality standards</li> <li>Ensures that key risks, performance indicators, and desktop procedures are fully documented, in line with enterprise standards, reviewed on a regular basis and challenged and escalated where necessary</li> <li>Responds to inquiries from regulatory agencies and internal control partners (e.g., Audit and Compliance), and provides reporting, as needed</li> <li>Establishes credible, collaborative and influential relationships with key senior stakeholders, including FLU and Front Office partners</li> <li>Identifies, tracks, and remediates errors, breaches, data issues and control enhancements that impact the respective reports</li> <li>Coordinates the partnership with upstream process owners and data providers to improve data quality of regulatory reports, and with Non Financial Regulatory Reporting Interpretation and Technology teams to review and maintain data dictionaries for completeness of business requirements and ensure completeness of all operational and reporting requirements</li> <li>Works effectively on assigned projects, ensure understanding of the project goals, tasks, and deadlines, prioritize tasks, communicate regularly with stakeholders, and utilize project management tools to stay organized and on track.</li> </ul> Commercial Services <ul> <li>Teller Service, over the counter cash and cheque deposit processing</li> <li>Cheque Clearing processing</li> <li>Lockbox data capturing</li> <li>Partner Bank Collection processing</li> </ul>

Officer; Operations Team Lead

<h3>What skills and qualities would make someone a good fit for this job?</h3> <ul> <li>Excellent communication skills</li> <li>Compassion and empathy</li> <li>Good time-management skills</li> <li>Good problem-solving skills</li> <li>Strong organizational skills</li> <li>CNA Required</li> </ul> First, you’ll need to get your high school diploma or equivalent. If you’re an entry-level activities assistant with no training, many employers will provide on-the-job training in case management, which means working with clients from a variety of backgrounds. <h2>Job Responsibilities</h2> <ul> <li>Interview clients to understand needs</li> <li>Share information about programs and community resources</li> <li>Work with more experienced social and human services workers to find solutions</li> <li>Screen clients for program eligibility </li> <li>Provide administrative support, such as filling out service paperwork for clients</li> <li>Schedule interviews between clients and service providers</li> <li>Follow up with clients </li> <li>Keep records of conversations</li> </ul>

The Highlands at Owasso

Activities Assistant

<h2>Job Details</h2> Job Location Tulsa-Yale - Tulsa, OK Position Type Full Time Education Level High School / GED Travel Percentage Up to 25% Job Shift Day Job Category Admin - Clerical <h2>Description</h2> The Executive Assistant provides administrative support to the Executive Leadership Team, frequently handling confidential, sensitive, and urgent information and materials. PRINCIPLE DUTIES AND RESPONSIBILITIES <ol> <li>Assists with managing meeting details for the Executive Leadership Team and Board of Directors, including but not limited to: scheduling, coordinating travel arrangements, preparing and distributing materials, and providing technical assistance.</li> <li>Assists with recording corporate minutes for Board-level committees, and executive and senior management meetings.</li> <li>Serves as back-up to the Corporate Secretary in managing administrative matters for the Executive Leadership Team, Board of Directors, and Shareholders.</li> <li>Coordinates travel arrangements for the Executive Leadership Team and Board of Directors.</li> <li>Files expense reports for the Executive Leadership Team. </li> <li>Maintains the executive conference room. </li> <li>Greets visitors for the Executive Leadership Team.</li> <li>Performs other duties as assigned.</li> </ol> <h2>Qualifications</h2> EDUCATION AND/OR EXPERIENCE <ul> <li>High School Diploma, or equivalent, required. </li> <li>1-3 years’ experience executive administration, required.</li> </ul> KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>A significant level of tact, discretion and diplomacy essential.</li> <li>Excellent verbal, written, and interpersonal communication skills.</li> <li>Detail-oriented and strong organizational skills.</li> </ul>

Stride Bank

Executive Assistant

<a href="#">Your Job</a> John Zink, a Koch Engineered Solutions (KES) company, is looking to add a Controls Engineering Supervisor to our team in Tulsa, OK. This candidate will focus on leading a team of Controls Engineers responsible for designing application specific Controls Systems for the John Zink product suite, primarily in the revamp / retrofit space. John Zink is a global leader in emissions-control and clean-air combustion systems. We back every product with decades of proven performance, unrivalled research and development capabilities, and expert service and support. Products we offer include Boiler Burners, Process Burners, Thermal Oxidizers, Vapor Combustion Systems, Vapor Recovery Systems, Flares. <a href="#">What You Will Do</a> <ul> <li>Be a culture leader and positive example of Principle Based Management (PBM) Guiding Principles including integrity, stewardship &amp; compliance, principled entrepreneurship, transformation, knowledge, humility, respect, and self-actualization.</li> <li>Motivate and lead a team of Controls Engineers and ensure the whole team is engaged and aligned with our Vision of being leaders in providing safe, compliant, innovative, and reliable control solutions for combustion and emissions equipment, while achieving superior mutually beneficial results.</li> <li>Responsible for the execution and quality of project deliverables assigned to Controls Engineers on their team.</li> <li>Solicit and provide feedback to all stakeholders impacted by their Controls Engineering team, to continuously seek improvement.</li> <li>Be responsible for the development of direct reports leading individuals toward self-actualization and long-term healthy careers.</li> </ul> <a href="#">The Experience You Will Bring</a> Requirements (Basic Qualifications): <ul> <li>Electrical engineering, process control, automation or controls engineering background in designing, specifying, operating, function testing, troubleshooting and commissioning industrial control panels </li> <li>Experience in leading technical teams including engineering activities, coaching, mentoring and influencing others</li> </ul> <a href="#">What Will Put You Ahead</a> <ul> <li>Minimum of Bachelor’s degree in Mechanical, Electrical, Chemical or Instrumentation Engineering or related technical engineering disciplines</li> <li>+5 years of industry experience</li> <li>Technical expertise related to combustion and emissions equipment</li> </ul> <a href="#">At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. </a>#LI-RP3 Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy <a href="https://jobs.kochcareers.com/pages/culture" target="_blank">here</a>. Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our <a href="https://www.kochind.com/about/business-philosophy" target="_blank">business philosophy</a> helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: <a href="http://www.kochcareers.com/doc/Everify.pdf" target="_blank">http://www.kochcareers.com/doc/Everify.pdf</a>

Koch Industries

Controls Engineering Supervisor

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed. Responsibilities: Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables Provides day-to-day training and coaching to team while addressing employee inquiries and escalations Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate Conducts quality assurance reviews and provides routine supervisory manager approvals Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation Line of Business Job Description and Role Responsibilities: ​​Wealth Management Operations provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, Banking &amp; Personal Retirement Operations provides support for Merrill and Private Bank accounts and transactions. The Perform Bookkeeping and Deposit Checks for Merrill Clients team supports the deposit of checks into Merrill brokerage accounts, the opening and sorting of mail that may contain a check, and the validation of financial transactions for Merrill brokerage accounts. A successful Transaction Management Operations Team Lead on this team:​ Possesses and maintains a full understanding of the end-to-end process for the team including but not limited to understanding the client experience, the products, the process flow, the systems, the control points, the risks, and the metric targets. Serves as the first line of support for Account Management Representatives and Operations Analysts with training, answering questions, escalations or obstacles when executing the process. Coaches and supports Account Management Representatives and Operations Analysts as needed to drive team and individual performance goals. Serves and the manager's back up, proxy and partner in creating an inclusive and engaged team. Builds rapport and effective relationships with all team members, manager and all partners needed to resolve issues within the process or gain approval for exceptions. Adapts and helps team members adapt to ever changing products and services Complies with all Bank of America policies. Required Skills: <ul> <li>Must have excellent written and verbal communication skills</li> <li>Exceptional attention to detail and the ability to hold others accountable without direct supervision.</li> <li>Flexibility with ability to handle a variety of tasks and projects independently.</li> <li>Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives</li> <li>Advanced Excel and Microsoft Word skills</li> <li>An understanding of technology and the ability to incorporate that understanding into process improvements</li> <li>Intellectually curious with a mindset focused on deep understanding of business processes supported​</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transaction Management Ops Team Lead

Job Description: About Us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview: This role is part of Enterprise Independent Testing – Global Banking. Testing team performs post facto testing on transactions completed by Trade Operations to identify errors and potential gaps that may result in operational, reputational and compliance risk to the Bank. Job Description: The primary responsibility for this role is to lead the team of testers and manage the entire Trade testing portfolio for EIT GBAM testing. The role requirement includes - <ul> <li>Working closely with other testing leads and testing managers globally.</li> <li>Supervise end to end testing activities, drive continuous improvement and ensure compliance with EIT standards.</li> </ul> Responsibilities: <ul> <li>The primary responsibility for this role is to lead and manage Trade testing portfolio for EIT GBAM testing.</li> <li>Team and People management – Lead, mentor and develop the team to maximize performance. Oversee daily operations and keep the team motivated. Foster a strong culture of teamwork, ensure the team is productive and aligned to organizational goals.</li> <li>Plan, coordinate, and manage the day-to-day execution of testing in line with EIT standards.</li> <li>Responsible for ensuring a product or service meets the established standards of quality.</li> <li>Be a Subject Matter Expert in Global Trade Operations</li> <li>Ensure Audit Readiness – Ensure Test scripts and other governance documents are updated timely and accurately whenever there are any process changes in the business.</li> <li>Ensure adequate controls are established to mitigate risk by preventing potential threats related to delays, misses and accuracy issues in the process.</li> <li>Change Management - Ensure timely communication &amp; planning for proposed changes with appropriate documentation to ensure calibration with Project Team</li> <li>Take complete accountability &amp; ownership of issues and recommend new controls / remediation plan based on the findings.</li> <li>Stakeholder Management – Build positive relationship and drive effective communication with stakeholders that includes LOB partners and Test Owners on updates and issues related to testing. Follow the right channels to escalate the issues on the timely basis.</li> <li>Problem solving and decision making – Identify and resolve challenges within the business. Make informed and proactive decisions by adopting data driven and analytical approach. </li> <li>Should be able to identify potential risk and gaps in the process and implement controls for mitigation.</li> <li>Strategic leadership – Think strategically, anticipate challenges and utilize all opportunities to drive long term success.</li> <li>Good understanding of excel and power-point to perform data analysis and showcase the business story.</li> <li>Drive operational excellence and continuous improvement in the business to improve efficiency.</li> </ul> Requirements: Education: <ul> <li>MBA from a reputed institute/IIFT and/or Chartered Accountant</li> <li>CDCS Certification would be preferred</li> </ul> Experience Range: <ul><li>10+ years’ experience in Global Trade operations </li></ul> Foundational Skills: <ul> <li>Experience of managing a team</li> <li>Knowledge of US regulations such as UCP, URR, ISBP, etc.</li> <li>Organized and able to multi-task in a fast-paced environment</li> <li>Effective stakeholder management including senior leadership.</li> <li>Self-starter, organized, versatile, capable of performing work independently with minimal direction.</li> <li>Ability to think independently, solve complex problems, and suggest solutions.</li> <li>In-depth knowledge of Trade cycle and Trade products – Export, import, Guarantees, LCs etc.</li> <li>Desirable: Audit/Testing/QA experience</li> </ul> <ul> <li>Strong written and verbal communication</li> <li>Excellent MS Excel/PowerPoint skills</li> <li>Flexibility to multitask on projects</li> <li>Timeline oriented</li> <li>Attention to detail</li> </ul> Desired Skills <ul><li>Strong Communication skills and client focus</li></ul> Shift Timings: <ul><li>11: 30 Hrs to 20:30 Hrs</li></ul> Location: <ul><li>HYD</li></ul>

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