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<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and EDA Tech Hubs Designation. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Job Purpose: As an Innovation Analyst, you will play a pivotal role in shaping and commercializing products of our portfolio startups. This role demands a proactive, insightful, and strategic thinker who can seamlessly integrate technical analysis, market insights, and stakeholder management to launch high-impact energy startups. Essential Duties and Responsibilities: <ul> <li>Investment Thesis Development: Collaborate with corporate partners' innovation and business intelligence teams to identify strategic priorities and craft compelling investment theses that align with market needs.</li> <li>Industry-Academia Connect: Serve as a crucial bridge between our network of over 40 universities and corporate partners, identifying commercially viable innovations and fostering industry-informed development.</li> <li>Due Diligence: Partner with founders and Entrepreneurs-in-Residence (EIRs) to evaluate emerging technologies, assess market viability, and prepare detailed investment memos and techno-economic analyses.</li> <li>Product Vision &amp; Stakeholder Engagement: Define and lead the product vision for our portfolio startups, ensuring strategic alignment and consensus among key stakeholders to drive impactful decision-making.</li> <li>External Partnerships: Collaborate with sustainability-focused companies, local governments, and other strategic partners to enhance and support the initiatives under the TIL / Rose Rock Bridge umbrella.</li> <li>Other duties as assigned.</li> </ul> Requirements POSITION REQUIREMENTS Qualifications: Education and Experience: <ul> <li>Advanced degree such as an MBA, MEM (Masters in Engineering Management), or MIM (Masters in Management) is preferred but not required.</li> <li>Demonstrated experience in product development or startup environments, showcasing the ability to drive projects from concept to fruition.</li> </ul> Skills and Abilities: <ul> <li>Possesses a solid technical or engineering background, essential for understanding and navigating the complexities of our portfolio technologies.</li> <li>Exceptional analytical skills with a keen ability to identify and capitalize on emerging technological trends.</li> <li>Strong capability to effectively communicate complex technical concepts to both technical and non-technical stakeholders, ensuring clear understanding and strategic alignment across diverse teams.</li> </ul> Physical Requirements: Must be able to lift and carry up to 25lbs., for lifting supplies and materials, as needed. Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard. Hours and Location: <ul> <li>This position is located in Tulsa, OK.</li> <li>The office space is located at Fifth Floor, 100 S Cincinnati Ave, Tulsa, OK 74103.</li> <li>Travel regionally, nationally, and internationally required up to 25% of the time.</li> <li>Need regular access to a vehicle that can be used for in-state travel.</li> <li>Must maintain a valid passport.</li> </ul>

George Kaiser Family Foundation

Innovation Analyst

<blockquote> COMPANY OVERVIEW </blockquote> SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. <blockquote> JOB SUMMARY </blockquote> We are seeking a visionary Director of Technology Operations to lead our IT infrastructure, cloud, and operations team. This role is responsible for the oversight of core IT functions, while driving modernization through cloud transformation, automation, DevOps, and Site Reliability Engineering (SRE) practices. The ideal candidate will be proactive, strategic, and technically strong, focused on delivering operational excellence while preparing the organization for future technological advancements. Key duties and responsibilities: <ol> <li> Infrastructure Management &amp; Optimization: <ul> <li>Lead the IT infrastructure team, ensuring high availability, scalability, and performance across data centers, networks, and on-premises environments.</li> <li>Optimize existing infrastructure while driving cost efficiency and innovation through automation and modern tools.</li> </ul> </li> <li> Cloud Strategy &amp; Execution: <ul> <li>Spearhead the organization’s cloud-first strategy, including the migration of legacy systems to cloud platforms such as AWS, Azure, or Google Cloud.</li> <li>Ensure seamless integration between on-premises and cloud systems, implementing best practices for multi-cloud and hybrid environments.</li> </ul> </li> <li> Automation &amp; DevOps Implementation: <ul> <li>Lead the adoption of DevOps practices across the technology organization, fostering a culture of continuous integration, delivery, and deployment.</li> <li>Champion automation across infrastructure, operations, and application pipelines to improve efficiency and reduce manual tasks.</li> </ul> </li> <li> Site Reliability Engineering (SRE): <ul> <li>Establish and lead the SRE function, focusing on building scalable and reliable systems, improving observability, and enhancing incident response capabilities.</li> <li>Collaborate with development and product teams to ensure applications are resilient, performant, and aligned with customer needs.</li> </ul> </li> <li> Security &amp; Compliance: <ul> <li>Oversee the implementation of robust security protocols and compliance measures across the infrastructure, ensuring adherence to industry regulations and best practices.</li> <li>Collaborate with security teams to integrate security into the DevOps pipeline (DevSecOps).</li> </ul> </li> <li> Proactive Problem Solving &amp; Innovation: <ul> <li>Develop a proactive, solution-oriented culture, identifying potential infrastructure issues before they arise and addressing root causes quickly and effectively.</li> <li>Stay ahead of emerging technology trends, recommending innovative solutions that align with business objectives and enhance operational capabilities.</li> </ul> </li> <li> Team Leadership &amp; Development: <ul> <li>Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence, curiosity, and innovation.</li> <li>Build strong cross-functional relationships with engineering, product, and business teams to ensure alignment on operational and strategic goals.</li> </ul> </li> <li> Vendor Management &amp; Budgeting: <ul> <li>Manage vendor relationships, contracts, and negotiations to ensure the best value and service.</li> <li>Develop and manage the operations budget, balancing operational costs with strategic investments in new technologies.</li> </ul> </li> </ol> <blockquote> KEY SKILLS AND QUALIFICATIONS </blockquote> <ul> <li>Bachelor’s degree in computer science, Information Technology, or related field (Master’s preferred).</li> <li>10+ years of experience in IT operations, infrastructure, and cloud technologies.</li> <li>Proven leadership in cloud platforms (AWS, Azure, Google Cloud) and a strong understanding of cloud-native architectures.</li> <li>Hands-on experience with automation tools (Terraform, Ansible, etc.), CI/CD pipelines, and containerization (Docker, Kubernetes).</li> <li>Deep knowledge of DevOps, SRE, and ITIL frameworks, with a strong track record of implementing these practices in high-growth environments.</li> <li>Strong problem-solving skills with a focus on root cause analysis and long-term solution implementation.</li> <li>Excellent communication and leadership skills, with the ability to influence and inspire teams.</li> <li>Experience managing complex budgets and optimizing operational costs.</li> </ul> <blockquote> WORKING CONDITIONS </blockquote> <ul> <li>This position will report to an office and will be part of a larger team atmosphere.</li> <li>Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.</li> <li>Business casual working environment</li> </ul> <blockquote> PHYSICAL REQUIREMENTS </blockquote> <ul> <li>Be able to sit for long periods of time without problem</li> <li>Extensive use of fingers and hands for typing</li> <li>Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time</li> <li>If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.</li> </ul> CLASSIFICATION*: Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: 10% travel to other office locations DIRECT REPORTS: Sr Systems Support Engineer, IT Operations Analyst, Sr Systems Administrator, Desktop Support Tech II, Linux Systems Administrator Note: The responsibilities and qualifications outlined above are representative, but not all-inclusive, and additional responsibilities and qualifications may be assigned based on business needs. Attention All Third-Party Agencies, Headhunters, and Recruiters SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact <a href="#">Katie.Halstead@SageNet.com</a> for any questions.

Sagenet

Director, Technology Operations

<h1>Principal Business and Data Analyst</h1> Support | Seattle, United States | Remote, Remote | San Francisco, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15133/principal-business-and-data-analyst/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Being part of our support organization, you are the customer champion, a trusted partner to Product &amp; Engineering teams, scaling our business by making our Enterprise Customers more successful. You will be key in our company strategic transformation towards Enterprise Cloud. By using your strong business, analytical and data skills, you will identify opportunities to improve our Enterprise Customer’s experience after they migrate to our cloud, based on data and insights from support, and will influence product roadmap, culminating in accelerated growth while keeping our margins (support costs). You're part data analyst, part product manager, and part program manager. You're strategic and also relationship- and data-driven. <ul> <li>Influence product roadmap by identifying, articulating the business impact and proposing possible solutions to the most impacting friction to our customers, after they migrate to our cloud</li> <li>By manipulating data from our customers' interactions with support, extract insights, prepare and deliver regular reporting that uncover improvements opportunities in customer experience, business growth and support efficiency</li> <li>Deliver high-quality deep-dive analysis into opportunities and friction areas happening post-migration and corresponding business cases</li> <li>Partner with Engineering and Product Leaders to design processes and solutions to solve complex support challenges and to implement product improvements that prevent customer friction</li> <li>Identify and remedy Product specific supportability gaps</li> <li>Tell stories through data that resonate with executive leadership</li> <li>Build relationship and rapport to become a trusted advisor to senior partners (Heads of Support, Analytics, Product, and Engineering)</li> <li>Lead projects independently</li> </ul> You will report to the Group Manager, Support Enablement, CSS. <ul> <li>10+ years of relevant experience with a proven ability as an principal data analyst in software development, service delivery, or customer support</li> <li>You have in-depth business understanding and the ability to map business challenges to data</li> <li>Experience with SQL and visualization tools (for example: Tableau, Power BI)</li> <li>Strong written, verbal communication, and presentation skills to senior audience</li> <li>Proven track record of developing longer-term strategies and using data to influence product roadmap</li> <li>Extensive experience working with Product Managers and Software Developers</li> <li>Solid experience Influencing senior partners (directors, heads of ) to enact change</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $192,000 - $256,000 Zone B: $172,800 - $230,400 Zone C: $159,300 - $212,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15133/principal-business-and-data-analyst/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Business and Data Analyst

Kito Crosby is the world leader in the heavy lift and securement industry. We set the standard for quality, training, and technical expertise in the field. It’s our goal to exceed the expectations of our customers through technical leadership, innovative solutions, vertically integrated manufacturing, premier use of support, and a value-added distribution channel. We are committed to investing in and developing our employees’ talents and leadership and are currently seeking candidates for this position. We offer a competitive compensation and benefits package that includes paid time off, medical, dental, vision, life and disability coverages, 401(k) with company match and 10 paid holidays annually. As part of the Kito Crosby team, you will be supporting channel partners and end users around the world using Kito Crosby products in mission critical applications ranging from development of renewable power, space exploration, national defense, manufacturing and infrastructure development. Job Summary The Commercial &amp; Data Analyst is responsible for leading the data collection, analysis, and distribution of commercial operational data, as well as pricing information, to support making informed business decisions. This role will administer orders/sales reporting, price deviation requests, rebates, special pricing programs, and other analysis as required. Through reporting of commercial, pricing, and other data, this role will be expected to develop insights into the market that lead to additional revenue or growth opportunities. The role will work cross functionally with Sales, Operations, Customer Service, Engineering, &amp; Information Technology, and will play a critical role in margin expansion as well as the success of operations within the ERP system. Principal Duties and Responsibilities (*Essential) <ol> <li>Develop, implement, and improve Crosby’s commercial reporting and analysis processes, leading to increased insights and revenue</li> <li>Analyze, generate and distribute daily, weekly and monthly KPI’s – identify revenue and margin opportunities, interface with appropriate teams to drive improved results</li> <li>Serve as a subject matter expert when making decisions on pricing</li> <li>Support the generation of promotional activities and cascade potential demand changes to the organization</li> <li>Partner with Sales and Operations to suggest activities that reduce obsolete inventory and improve efficiencies</li> <li>Coordinate with Customer Service on pricing and other related inquiries</li> <li>Facilitate various rebate programs administration and reporting</li> <li>Conduct Ad-Hoc analysis and provide recommendations to support commercial business decisions</li> </ol> Special Location/Position Requirements: Tulsa OK or metropolitan area preferred. <ul type="disc"><li>Must complete Excel test in conjunction with application / interview process</li></ul> Job Specifications (Work Experience, Skills, Abilities, etc.) <ul type="disc"> <li>Strong analytical and quantitative skills with a demonstrated aptitude for detailed analysis including performing complex analysis such as regression, forecasting, cannibalization, and probability modeling</li> <li>Demonstrated attention to detail and organizational skills</li> <li>Demonstrated experience developing standardize sales reporting</li> <li>Must be a self-starter and possess drive for results</li> <li>Prior experience working in an MRP/ERP system (SAP S4)</li> <li>Strong interpersonal and presentation skills with the ability to work independently and within a team environment</li> <li>Demonstrated ability to make independent decisions based on data (some incomplete) and analysis using good commercial judgment</li> <li>Ability to capture and document business and reporting requirements from multiple sources</li> <li>Ability to coordinate and manage simultaneous data analysis requests of varying size and scope</li> <li>Strong communication skills, both written and verbal, with the ability to convey complex information to a broad audience</li> <li>Strong knowledge of PowerBI, Tableau, and/or other data visualization software.</li> <li>Strong knowledge of Microsoft applications including Outlook, Word, Excel, PowerPoint, SharePoint, Teams, and others</li> <li>Understanding or familiarity of PowerQuery, SQL, VBA, or other programming languages preferred</li> </ul> Education Requirements: <ul type="disc"> <li>Bachelor’s degree with an emphasis in business required</li> <li>Master’s Degree a plus (MBA or related business field)</li> </ul> Physical Demands/Environmental Conditions: Normal office conditions. Office may be located in a two-story office building. Job demands may require long periods of sitting, telephone work and/or computer work, as well as interaction with other people. Normal office conditions include walking, standing, bending, kneeling, climbing stairs, lifting, driving and/or traveling. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

The Crosby Group

Commercial & Data Analyst

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.Take a look at what we do! - <a href="https://www.youtube.com/watch?v=Rlt8k71Quqw" target="_blank">https://www.youtube.com/watch?v=Rlt8k71Quqw</a> We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering, and computational biology.About the Role:The Business Systems Administrator is responsible for the ongoing configuration, maintenance, and support of Crusoe’s core business systems, with an emphasis on manufacturing-related business systems and processes, including Acumatica. The Business Systems Administrator will work with internal stakeholders and vendors to maintain an excellent end-user experience and improve the overall effectiveness and efficiency of the Crusoe’s business.A Day In The Life:<ul> <li>Maintain overall stability and data integrity of the Acumatica platform</li> <li>Identify and resolve system Issues/Bugs, User Access Requests, and System Change Requests</li> <li>Manage Acumatica ticket queues in Jira, ensuring all tickets are properly tracked from creation to resolution in accordance with the Business System team’s SLA’s and internal procedures</li> <li>Engage and communicate with Acumatica stakeholders to continually understand business requirements and proactively identify opportunities for process and configuration improvements</li> <li>Create, manage, and maintain internal documentation for Acumatica, document existing processes and customizations, and provide training materials to new and existing users.</li> <li>Deliver training sessions and content to both new and existing Acumatica users</li> <li>Manage Acumatica system release upgrades by understanding and prioritizing new release features, facilitating process discussion around new features, supporting regression testing, and deploying the releases in the production instance.</li> <li>Develop, track, and report on annual Objectives and Key Results (OKRs) as instructed by Business Systems team leadership.</li> <li>Provide subject matter expertise to support integrations between Acumatica and other key business systems</li> <li>Perform and acquire all relevant Acumatica certifications and trainings by attending in-person or online certification classes, training, and learning courses.</li> </ul>You Will Thrive In This Role If You Have:<ul> <li>BA/BS or 5-year equivalent combination of education and applicable job experience.</li> <li>3+ years combined experience as a User, Administrator, or implementer of Acumatica</li> <li>3+ years of experience working in or supporting the Manufacturing industry</li> <li>5+ years of combined experience as a Business Systems Administrator or equivalent role (Consultant, System Implementer, etc)</li> <li>Strong demonstrative knowledge of the end-to-end Manufacturing business process, including Sales, Procurement, Inventory, Engineering, Production, and Accounting.</li> <li>Excellent written, verbal, and in-person communication skills.</li> <li>Ability to work independently as a “self-starter”, with minimal supervision.</li> <li>Ability to frequently and effectively re-prioritize, and work efficiently in a fast-paced environment.</li> <li>Willingness to give, receive, and apply feedback from stakeholders and management in a respectful and professional way</li> <li>Clear demonstration of Crusoe core values</li> <li>Work onsite 5 days per week at a Crusoe office</li> </ul>Benefits:<ul> <li>Industry competitive pay</li> <li>Restricted Stock Units in a fast growing, well-funded technology company</li> <li>Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents</li> <li>Employer contributions to HSA accounts </li> <li>Paid Parental Leave </li> <li>Paid life insurance, short-term and long-term disability </li> <li>Teladoc </li> <li>401(k) with a 100% match up to 4% of salary</li> <li>Generous paid time off and holiday schedule</li> <li>Cell phone reimbursement</li> <li>Tuition reimbursement</li> <li>Subscription to the Calm app</li> <li>MetLife Legal</li> <li>Company paid commuter benefit; $50 per pay period</li> </ul>Compensation RangeCompensation will be paid as salary. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe

Business Systems Administrator, Acumatica

Ready to be a Titan?ServiceTitan’s Senior Specialist AI and Martech is a remote role that serves as the creator and builder of AI software solutions for the Marketing team. This future Titan will be a key resource in helping build out solutions that combine AI with marketing and sales technology in order to deliver enhanced marketing capabilities to the Marketing org resulting in higher efficiency and effectiveness of marketing programs. We are looking for a candidate who has experience with and an obsession for all things Martech, as well as excellent communication skills and a knack for communicating complex topics clearly and effectively.What you'll do:<ul> <li>Build the marketing AI operations program from the ground up.</li> <li>Develop a strategic roadmap for AI integration within the marketing department.</li> <li>Identify all areas of marketing where efficiency and effectiveness can be improved via AI tools.</li> <li>Prioritize across all AI opportunities within marketing and manage the build out of AI tools and workflows across all teams within marketing.</li> <li>Run build vs buy analysis for AI tools to be used within marketing</li> <li>Hands on development and roll out of AI applications within the marketing team</li> <li>Stay at the forefront of AI trends and capabilities and ensure the most impactful use cases are being operationalized within the marketing organization</li> </ul>What you'll bring:<ul> <li>5-8 years of experience in design, creation, implementation and maintenance of technical items such as: web eventing and martech instrumentation, martech platform and API integration, process automation, attending to data deliverability issues, implementing high-fidelity and responsive HTML experiences, and troubleshooting third-party integrations and synchronization events.</li> <li>A solid background in demand generation or marketing operations, with demonstrated expertise in analytics, digital experience, and Customer Data Platform (CDP) technologies</li> <li>Proficiency leveraging SQL, python, JavaScript and similar languages and technology to drive automation, access APIs, and build lightweight data products.</li> <li>Bachelor's Degree. </li> <li>Exemplary verbal and written communication skills to facilitate daily interaction with customers.</li> <li>Ability to understand and display empathy for customers.</li> <li>Ability to build strong relationships internally and externally, and work effectively cross-functionally.</li> <li>Results-driven, detail-oriented, and an organized self-starter.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Marketing AI & Martech Applications Specialist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Customer Self-Service and Automation (CSSA) team at Coinbase is dedicated to enhancing the customer experience by developing robust self-service and automation solutions. Our goal is to empower customers with effortless and highly efficient self-service support options, ultimately enhancing product satisfaction. Collaborating closely with Product, Engineering, Design, Analytics, and other teams, we aim to revolutionize customer interactions. We are currently seeking an experienced Senior Technical Program Manager to oversee our Agent Tooling and AI efforts, focusing on identifying automation opportunities and ensuring scalability. The ideal candidate will possess a blend of technical proficiency, project management acumen, and a profound understanding of customer and agent needs. This role plays a crucial part in shaping the future of customer engagement through strategic planning, technological innovation, and cross-functional cooperation. What you’ll be doing <ul> <li>Gain a very deep understanding of agent and business processes with the intention of identifying automation and RPA opportunities.</li> <li>Help define the strategy behind long-term agent tooling and work with technical and non-technical stakeholders to align on and execute that strategy</li> <li>Collaborate with Program stakeholders to monitor the agent and customer impact of your efforts</li> <li>Lead UAT for your launches and develop ongoing quality monitoring for your solutions.</li> <li>Maintain awareness of industry trends and evolving technologies to ensure your solutions are focused on delivering the best experiences possible</li> <li>Contribute to OKR development via data analysis and goal setting in order to achieve business objectives</li> <li>Develop metrics and KPIs to measure the effectiveness of the agent systems, making data-driven decisions to enhance performance and customer satisfaction</li> <li>Serve as the point of contact for all matters related to the agent tooling strategy, providing expert guidance and support.</li> <li>Team up with external &amp; internal stakeholders (engineering, product, analytics, customer experience, etc) to develop business requirements and define success criteria</li> <li>Manage requirements documentation, milestone mapping, prioritization, and program communication</li> <li>Create thorough functional specs, project / release plans, and roadmaps</li> <li>Monitor program status, identify issues / risks, succinctly communicate issues, and proactively collaborate to ensure timely resolution</li> </ul> What we look for in you <ul> <li>7+ years of program management experience at a technology company and/or in a technical capacity</li> <li>3+ years of similar experience working with Customer Support organizations</li> <li>Experience working with and an understanding of basic concepts for ML and/or LLMs</li> <li>Experience working with Customer Support tools (IVRs, chatbots, CRMs, etc)</li> <li>Strong understanding of customer experience principles and how technology can enhance customer satisfaction</li> <li>Experience building strategy and roadmaps (both technical and programmatic) with clear success criteria</li> <li>Ability to communicate with technical and non-technical stakeholders in order to drive alignment</li> <li>Exceptional communication and leadership skills, with the ability to influence and drive consensus across diverse stakeholder groups</li> <li>Ability to leverage data to inform critical decisions and make recommendations</li> <li>Prior experience working with global teams/stakeholders across a wide range of timezones</li> <li>Proficiency in software development concepts as well as SQL</li> </ul> Nice to haves: <ul> <li>Proficiency in Product Management/UX/Design best practices</li> <li>Experience working with localization teams </li> <li>Experience with Salesforce, Amazon Connect, Looker, and Snowflake</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $162,350—$191,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Senior Technical Program Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We're looking for an experienced Senior Manager, Technical Programs to oversee our team of Technical Program Managers and drive the successful execution of strategic programs in partnership with leaders in our Technology organization. As our products scale to meet our accelerating business and expanding product lines, you will bring expertise in technical program management to help us deliver on great Affirm products. You will also actively develop and grow our key TPM talent as well as evolve the team to set it up for success as it faces new challenges. What you’ll do <ul> <li>Work closely with our leads and partners in Product, Engineering, Design, Infrastructure, Operations and Analytics to map out strategies and roadmaps, and ensure alignment with company wide goals. </li> <li>Develop the OKRs, priorities and operational models and work alongside our team to reach them. Ensure high-quality program management and ongoing technical skill development for the team. </li> <li>Establish and execute robust prioritization of programs across the Product and Engineering plans. </li> <li>Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, coaching, career development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment. </li> <li>Taken on complex, multi-year, multi-disciplinary, and highly visible technical projects in service of our team’s mission of supporting critical programs that drive company goals.</li> <li>Partner with Product and Engineering to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.</li> <li>Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge.</li> <li>Proactively identify and drive resolution of dependencies, evaluate risks, and communicate status to upper management and program stakeholders.</li> </ul> What we look for <ul> <li>Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience</li> <li>3-5 years of experience managing technical program management teams</li> <li>7+ years of experience program managing technical implementations</li> <li>Passion and drive to change consumer finance for the better</li> <li>Organized and strategic approach to collaborating across multi-disciplinary teams</li> <li>Strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams.</li> <li>Track record of successfully launching software products by driving complex large technology applications and geographically distributed backend systems.</li> <li>Clear and compelling written and verbal communication</li> <li>Obsesses over getting the details right but knows how to ship on time</li> <li>Prior experience in FinTech, Payments or Commerce is a plus.</li> </ul> Pay Grade - USA31 Employees new to Affirm or promoted into a new role, typically begin in the min to mid range. USA base pay range (CA, WA, NY, NJ, CT) per year: Min: $190,000 Mid: $237,500 Max: $284,900 USA base pay range (all other U.S. states) per year: Min: $171,000 Mid: $213,700 Max: $256,500 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Staff Technical Program Manager

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> We are seeking a Product Manager to lead and enhance our HR Technology stack within the People Operations domain. This role requires a keen interest in various technology consulting practices, including user experience design, process modeling, requirements gathering, visual design, systems support, and agile methodology adoption from the outset. Our portfolio includes ambitious projects involving world-class implementations with leading cloud software solutions and custom software builds. The ideal candidate will have extensive experience in Technology Consulting within fast-paced environments, demonstrating a strong history of making strategic buy vs. build decisions. The Product Manager will report to the Head of HR Technology. What you’ll be doing (ie. job duties): <ul> <li>Manage a portfolio of HR technology products, prioritizing the backlog and roadmap to deliver effective and efficient solutions.</li> <li>Foster strong relationships and collaborate with key stakeholders to design and implement the technology stack.</li> <li>Evaluate new enhancements and technology solutions, driving strategic buy vs. build decisions to optimize technology consulting practices.</li> <li>Intake new requests, assess their impact on the organization, and prioritize them accordingly to ensure alignment with business goals.</li> <li>Balance the needs for both functional and non-functional requirements in technology solutions.</li> <li>Model user experiences, business processes, system interactions, and data architecture to enhance technology effectiveness.</li> <li>Automate capabilities and processes, ensuring simplified and intuitive user experiences within Workday and other HR systems.</li> <li>Work closely with various HR Centers of Excellence (COEs) and Engineering teams to understand and document requirements for custom software development.</li> <li>Manage vendor relationships, including vendor onboarding, privacy reviews, security reviews, and audits.</li> <li>Provide system support and configuration updates within leading cloud technologies.</li> <li>Monitor system metrics and ensure adherence to system support Service Level Agreements (SLAs).</li> <li>Collaborate with the HR Analytics team to deliver actionable metrics and insights.</li> <li>Contribute to Quarterly Operational reviews, providing valuable input and insights.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>5+ years of experience in HR technology, demonstrating successful influencing skills at the Director level.</li> <li>Proven experience with global HR platforms with a focus in Workday</li> <li>Excellent communication skills and ability to coordinate technical resources effectively.</li> <li>Hands-on experience with Agile methodologies, including breaking down epics into user stories.</li> <li>Collaborate with IT teams to drive integration initiatives, ensuring seamless data flow and interoperability between Workday and other HR systems.</li> <li>Develop and oversee user acceptance testing (UAT) processes to ensure high-quality implementations and system enhancements.</li> <li>Establish and track success metrics to measure the effectiveness and impact of HR technology solutions.</li> <li>Recent hands-on experience with administration, configuration, and systems support.</li> <li>Proven ability to create order out of chaos with minimal oversight.</li> <li>Strong vendor management skills.</li> <li>Working knowledge of Jira.</li> <li>Expert proficiency in Google Docs, Google Slides, Google Sheets, and Wikis.</li> <li>Nice to have: Working knowledge of AWS cloud configuration, MoveWorks, ServiceNow</li> </ul> Position ID: P56893 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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