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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. The Cyber Resiliency Analyst is responsible for developing and implementing business continuity and operational resiliency strategies to ensure Global Information Security (GIS) can effectively respond to and recover from disruptive events, including cybersecurity incidents, natural disasters, and other emergencies. Collaborate with cross-functional teams to identify vulnerabilities, conduct risk assessments, and create actionable resiliency plans. Serve in a critical response role during crisis events, coordinating efforts to mitigate impact and facilitate recovery, ensuring the continuity of GIS operations. Business Continuity Planning • Develop, implement, and maintain comprehensive business continuity plans (BCPs) and disaster recovery plans (DRPs) to ensure GIS operational resilience. • Conduct regular risk assessments and business impact analyses to identify critical business functions, applications, dependencies, and potential threats. Crisis and Event Response • Assist in the development and execution of crisis response plans, ensuring alignment with business continuity strategies. • Coordinate with cross-functional teams to prepare for and respond to incidents, including cyber threats, natural disasters, and other emergencies. Documentation and Reporting • Maintain up-to-date documentation of business continuity plans, crisis response protocols, and incident reports. • Provide regular updates to senior management on the status of business continuity initiatives and response activities. Continuous Improvement • Stay informed about industry best practices, regulatory requirements, and emerging threats related to business continuity and cybersecurity. • Identify opportunities for process improvement and contribute to the enhancement of the organization's resilience capabilities. • Lead or participate in Project Management activities Required Skills: • 3+ years of experience in business continuity planning, crisis management, or a related role, preferably within the cybersecurity sector. • Strong analytical skills and the ability to assess complex situations and develop effective solutions. • Excellent communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders • Experience with risk management frameworks and methodologies • Knowledge of disaster recovery planning and execution, including IT disaster recovery strategies. • Understanding of cybersecurity principles, threats, and vulnerabilities that may impact business operations. • Ability to analyze complex situations, identify vulnerabilities, and develop effective solutions. • Strong problem-solving skills to address challenges and make informed decisions during event/crisis Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Cyber Resiliency Analyst

White Cap

Senior Pricing Analyst

Req ID: 76581 Location: Tulsa -TUL Areas of Interest: Digital Technology Pay Transparency Salary Range: Not Available Application Deadline: 06/15/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> The IT department at BOKF drives the bank’s cutting-edge technology infrastructure and prioritizes cybersecurity, ensuring seamless and secure digital operations. From supporting robust data centers to safeguarding sensitive financial data, we are always at the forefront of innovation, implementing the latest technologies to elevate banking services. Our dedicated teams provide strategic and comprehensive support, meeting the ever-changing needs of both clients and employees across the entire enterprise. <h2>Job Description</h2> The Site Reliability Engineer III is primarily responsible for designing, building and maintaining efficient large-scale systems. Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems. The SRE III ensures that applications have reliability and the appropriate uptime for users' needs with a fast rate of improvement. Maintain application capacity and performance. <h2>Team Culture</h2> Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. <h2>How You'll Spend Your Time</h2> <ul> <li>You will design, develop, test, and deploy applications and services while identifying and improving operational processes.</li> <li>You will collaborate with cross-functional teams to enhance monitoring tools and understand complex data and security flows.</li> <li>You will perform job scheduling tasks, including writing, reading, and troubleshooting job plans.</li> <li>You will triage and resolve technical escalations, develop scripts and stored procedures, and support live deployments.</li> <li>You will analyze real-time data, advise stakeholders on issues, and apply RDBMS principles in designing data structures.</li> <li>You will apply architectural governance, manage technology assets, and follow IT and SOA standards.</li> <li>You will utilize Agile, Scrum, and Kanban methodologies to organize and execute project tasks with moderate supervision.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Business, Computer Technology/Science, or a related field and 8+ years of experience in MIS or equivalent related field or 15 years of work-related experience. <ul> <li>Proficient in Java, Python, Linux, scripting</li> <li>Experience with cloud compute technologies, network monitoring, data processing and analytics, kubernete architecture and deployment and / or terraform infrastructure strategies.</li> <li>Experience with datacenter monitoring, service-oriented systems, micro-services</li> <li>Experience with networking monitoring, networking protocols, SNMP, syslog, network telemetry, REST API</li> <li>Experience with Scrum &amp; Agile Methodologies working knowledge of simple to moderate job scheduling systems and how to create job schedules</li> <li>Proficient in Software Integration Systems e.g., MuleSoft, SSIS, etc.</li> <li>Experience with technical infrastructure principles e.g., Windows Server, UNIX, Tomcat, IIS. RDBMS principals, Microsoft SQL. Experience driving applications and infrastructure upgrades.</li> <li>Knowledge of Quality/Testing Methodologies</li> <li>Experience with disaster recovery application</li> <li>Excellent organizational, verbal, and written communication skills</li> <li>Experience in system architecture</li> <li>Experience with automation pipelines</li> <li>Experience with CI/CD</li> </ul> Preferred Experience: • System Design and Architecture: Collaborate with software engineers and architects to design and implement scalable and reliable systems. • Monitoring and Incident Response: Develop and maintain monitoring tools and dashboards to ensure system health and performance. Respond to incidents and outages, performing root cause analysis and implementing corrective actions. • Automation and Scripting: Create and maintain automation scripts to streamline operations and reduce manual intervention. • Performance Optimization: Analyze system performance and identify bottlenecks. Implement solutions to improve efficiency and reduce latency. • Capacity Planning: Forecast system capacity needs and plan for future growth. Ensure systems can handle increased load and traffic. • Security and Compliance: Ensure systems adhere to security best practices and regulatory requirements. Implement security measures to protect sensitive data. • Documentation: Maintain comprehensive documentation of system architecture, configurations, and procedures. • Collaboration: Work closely with development, operations, and security teams to ensure seamless integration and deployment of new features and updates. <h2>Working Conditions &amp; Physical Requirements</h2> Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Site Reliability Engineer III

Job Description: <h2>Job Description: </h2> Come join an exciting team within Global Information Security (GIS). Cyber Security Technology (CST) is a globally distributed team responsible for cyber security innovation, architecture, engineering, solutions and capabilities development, cyber resiliency, access management engineering, data strategy, deployment maintenance, technical project management and information technology security control support. We are seeking a highly skilled and experienced Senior Cybersecurity Engineer to join our team. In this role, you will be responsible for integrating security controls as code within our cloud platforms. You will work closely with cross-functional teams, including DevOps, software engineering, and IT operations, to design, implement, and maintain robust security solutions that protect our cloud infrastructure from emerging threats. <h2>Key Responsibilities:</h2> <ul> <li> Threat Modeling &amp; Risk Assessment: Conduct threat modeling and risk assessments to identify potential vulnerabilities in cloud environments and develop strategies to mitigate these risks.</li> <li> Design &amp; Implementation: Develop and integrate security controls as code across multiple cloud platforms (e.g., AWS, Azure, GCP) to ensure the security and compliance of cloud infrastructure.</li> <li> Build Controls: Automate security processes and controls, leveraging Infrastructure as Code (IaC) tools (e.g., Terraform) to embed security at every stage of the cloud lifecycle.</li> <li> Delivery Controls: Create rules scanning of Infrastructure as Code at deployment to prevent non-Compliant code from creating Cloud Resources.</li> <li> Runtime Controls: Automate the detection and remediation of Non-Compliant Cloud Resources moving them back to a known good state without the need for human interaction.</li> <li> Compliance &amp; Governance: Demonstrate that our cloud environments comply with internal control requirements and regulatory obligations, with robust reporting and dashboards.</li> <li> Advocacy: Communicate the possibilities the Cloud Provides for Cybersecurity vision and roadmap to stakeholders and the team and drive user adoption.</li> <li> Collaboration: Work closely with DevOps, engineering, and IT teams to integrate security best practices into CI/CD pipelines, ensuring secure and efficient deployment processes.</li> <li> Documentation: Maintain comprehensive documentation of security controls, policies, and procedures for cloud environments.</li> </ul> <h2>Experience &amp; Qualifications:</h2> <ul> <li> Experience: Significant experience in cybersecurity across multiple domains, with a strong focus on cloud security and integrating controls as code.</li> <li> Technical Expertise: Deep knowledge of cloud platforms (AWS, Azure, GCP) and significant experience building and operating cloud-native security tools and services.</li> <li> Programming &amp; Scripting: Proficiency in programming and scripting languages (e.g., Python, Go, Shell) used for automation and security integration.</li> <li> Infrastructure as Code (IaC): Signifciant Hands-on experience building Cloud Services with IaC tools such as Terraform, CloudFormation, or similar.</li> <li> Security Frameworks: Familiarity with security frameworks and standards (e.g., NIST, CIS, ISO) and their application in cloud environments.</li> <li> DevSecOps: Strong understanding of DevSecOps principles and experience integrating security into CI/CD pipelines and operational processes.</li> <li> Problem-Solving: Excellent problem-solving skills, with the ability to think critically and adapt to new challenges and communicate insights in simple terms.</li> <li> Communication: Strong written and verbal communication skills, with the ability influence at all levels by explain complex security concepts to non-technical stakeholders.</li> <li> Certifications: Relevant certifications such as CISSP, CCSP, AWS Solutions Architect; AWS Security Specialty AWS Certified Security; Azure Developer Associate &amp; Azure Security Engineer Associate.</li> </ul> <h2>Skills:</h2> <ul> <li> Planful: Thoughtfully setting, proactively managing, and predictably achieving commitments through strategy, process, communication, and delivery.</li> <li> Ownership: Acceptance of full responsibility for delivery outcome – “buck stops here” mentality. And collaboratively addressing problems as they arise.</li> <li> Connected: Clear orientation and understanding of where you, your team, your work/priorities join with others in a common goal.</li> <li> Consistency: Drive toward and adoption of logical, efficient, and sustainable processes and tools to achieve predictable results.</li> <li> Accuracy: Achieving business value (as agreed with key stakeholders and control partners) within defined tolerance across measurable parameters (scope, schedule, cost).</li> </ul>

Vice President, Senior Cloud Security Engineer, Global Information Security

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Line of Business Job Description: Within WMO, the Personal Retirement Operations team is responsible for supporting processing for History File, Special Distributions, 72t, Plan Loans, Special Investments, Escalations, and RDT email support. <ul> <li>Gains a full understanding of each request with careful reading, research and application of product knowledge</li> <li>​Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems</li> <li>Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request</li> <li>Documents all actions taken in the applicable system accurately and in a business writing style</li> <li>​Meets or exceeds productivity and quality goals</li> <li>Adapts to ever changing products and services</li> <li>​Complies with all Bank of America policies</li> </ul> Required Skills: <ul> <li>​Account Management: ability to provide services and support to clients</li> <li>Numerical Reasoning: ability to recognize when a mathematical result is incorrect especially when adding, subtracting, multiplying, dividing and applying percentages</li> <li>Recording/Organizing Information: ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications</li> <li>Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently</li> <li>Relationship Building: The ability to develop, establish, and maintain ethical connections and long-term relationships with individuals necessary to complete processes and deliver the desired client experience</li> <li>Research: ability to gather information from a system, review, analyze and interpret the results to support a recommendation or solution for a client request</li> <li>Written Communications: ability to clearly convey information in written form through email in a way that easily enables the resolution of request</li> <li>Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment</li> </ul> Desired Skills: <ul> <li>Previous QA experience</li> <li>Previous retirement account experience</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transaction Management Ops Analyst - BPRO Personal Retirement Transactions

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Third Party Information Security Escalation Management and Oversight role oversees Third Party Information Security escalations that route through the Business Information Security Office (BISO). This role partners with key Third Party teams on process, procedures, training, QA etc. Responsibilities include partnering with cross-functional stakeholders, BISO Senior Leadership Team, and SISOs to facilitate the development and review of materials required to present in-scope escalations for approval. This role should fully understand Third Party Information Security risks and procedures, and oversee the portfolio of escalations that route through the BISO organization. Responsibilities include: • Serve as a single point of contact for information security third party nonadherence escalations • Work with BISO Senior Leaders on curation and prioritization of escalations requiring appropriate approval • Support BISO SLT and SISOs with the intake process, including assistance with development and enhancement of materials • Perform QA of finalized content drafted by SISOs and host review sessions with BISO Senior leader teams • Closely partner with GT Third Party (GTTP) and Compliance partners to ensure timely review and approval of submitted escalations • Ensure feedback is responded to as it relates to BISO escalation items • Facilitate weekly pipeline review meetings with BISO Senior leaders and executive • Finalize materials and talking points in advance of meeting • Communicate outcomes and impact following approval committee meeting • Engages with Third Party Portfolio Execs (TPPEs) and Enterprise Vendor Managers (EVMs) as needed Required qualifications: • Exemplary executive presentation and communication skills, specifically written communications • Strong executive presence, working directly with senior- and executive-level leadership • Comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding • Excellent critical thinking skills • Attention to detail, thoroughness, diligence • Excellent organizational skills • Contribute to create a positive team culture within a diverse workforce • Strong risk awareness, including operational, compliance, and reputational risk • Highly skilled with all Microsoft tools • Work independently and as part of a team to achieve objectives • Experience with working on Regulatory and Risk Issues, MRAs, etc. • Sharepoint proficient Desired Skills: • Bachelor's and/or Master’s degree • Strong analytical skills/problem solving/conceptual thinking • Ability to work with technical and non-technical business owners • Assist with internal efficiencies projects and development • Global Information Security experience • Process Management and Design • Playbook writing • Communications experience Shift:1st shift (United States of America) Hours Per Week: 40

Third Party Information Security Escalation Management and Oversight

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for conducting quantitative analytics and complex modeling projects for specific business units or risk types. Key responsibilities include leading the development of new models, analytic processes, or system approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed. Job expectations may include the ability to influence strategic direction, as well as develop tactical plans. Enterprise Model Risk Management seeks a Sr Quantitative Fin Analyst – Anti-Money Laundering (AML) to conduct independent testing and review of complex models used to monitor and mitigate money laundering risk. The candidate should exhibit familiarity with industry practices and have knowledge of up-to-date AML techniques. The candidate should be able to provide both thought leadership and hands-on expertise in methodology, techniques, and processes in applying statistical and machine learning methods to manage the bank’s AML models and model systems. The position will be responsible for: <ul> <li>Performing independent model validation, annual model review, ongoing monitoring report review, required action item review, and peer review. </li> <li>Conducting governance activities such as model identification, model approval and breach remediation reviews. </li> <li>Providing hands-on leadership for projects pertaining to statistical modeling and machine learning approaches to effectively challenge and influence the strategic direction and tactical approaches of these projects. </li> <li>Communicating and working directly with relevant modeling teams and their corresponding Front Line Units; communicating and interacting with the third line of defense (e.g., internal audit) as well as external regulators, as needed. </li> <li>Writing technical reports for distribution and presentation to model developers, senior management, audit and banking regulators. </li> <li>Acts as a senior level resource or resident expert on analytic/quantitative modeling techniques used for Anti-money laundering.</li> </ul> Minimum Education Requirement: PhD or Masters in a quantitative field such as Mathematics, Physics, Finance, Economics, Engineering, Computer Science, Statistics. Required Qualifications: <ul> <li>Knowledge and 4+ years of experience in building and understanding of Anti-Money Laundering models and systems. </li> <li>Strong familiarity with industry practices in the field and knowledge of up-to-date Anti-Money Laundering techniques </li> <li>CAMS certification (preferred) </li> <li>Fluency in Python, SAS and SQL </li> <li>Excellent written and oral communication skills with stakeholders of varying analytic skills and knowledge levels.</li> </ul> Skills: <ul> <li>Critical Thinking</li> <li>Quantitative Development</li> <li>Risk Analytics</li> <li>Risk Modeling</li> <li>Technical Documentation</li> <li>Adaptability</li> <li>Collaboration</li> <li>Problem Solving</li> <li>Risk Management</li> <li>Test Engineering</li> <li>Data Modeling</li> <li>Data and Trend Analysis</li> <li>Process Performance Measurement</li> <li>Research</li> <li>Written Communications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Sr. Quantitative Finance Analyst - AML Model Validation

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Risk Process Analyst is responsible for supporting the development and execution of capabilities that include models, analytical tools, and tests used for risk management. Key responsibilities include obtaining an understanding of Bank-wide processes, including their risks, underlying data, and process steps, and using that knowledge to build capabilities for the Front Line Units/Control Functions to better manage their risk and operational effectiveness. This role supports other risk analysts and managers to complete a set of task aligned to risk and data management. Job Description Summary Bank of America’s Global Risk Management business is looking for a Risk Process Analyst in the Market Behavior Analytics group within Global Risk Analytics. This group is responsible for developing surveillances and other sophisticated controls over activities in our Global Markets business. These controls detect potentially suspicious activities and patterns of behavior. Building these controls requires knowledge of big data techniques, ability to architect systems that can efficiently scale to hundreds of billions of data points per day, machine learning over unstructured and structured data, graph analytics, and experience with building UI for data rich applications. Key responsibilities include: <ul> <li>Understanding financial data: schemas, flow, size, data issues, data controls, etc.</li> <li>Building performant big data pipelines that are the backbone of building large scale surveillance systems.</li> <li>Building surveillance models using sophisticated modeling techniques including machine learning and AI.</li> <li>Testing the efficacy of surveillances using advanced modeling techniques.</li> </ul> Required Skills: <ul> <li>Successful candidates will have a Bachelor’s or Master’s degree in computer science or related disciplines.</li> <li>Ability to analyze and find interesting patterns in data with at least one of the following:</li> <li>Implement distributed algorithms on large amounts of data using Big Data, batch and streaming technologies like Hadoop, Spark, Flink, Kafka etc.</li> <li>Build user facing UI applications over large amounts of data using technologies like React, Angular, JavaScript etc.</li> <li>Knowledge and working experience with SQL and NoSQL databases such as MongoDB, HBase, Cassandra, Oracle etc. to process large scale data.</li> <li>Strong communication skills and ability to effectively communicate quantitative topics to technical and non-technical audiences</li> <li>Ability to effectively present findings, data, and conclusions to members of the team and management.</li> <li>Ability to operate independently with guidance to deliver sub tasks and the ability to participate in group settings.</li> <li>0-2 years of relevant experience in software engineering in Quantitative Finance or other industries.</li> </ul> Preferred skills: <ul> <li>Knowledge and experience in machine learning / AI models</li> <li>Knowledge and experience with financial data sets</li> <li>Ability to code proficiently in at least one programming language like Python or Java.</li> <li>Proficiency in SQL and in at least one NoSQL data store.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Risk Process Analyst - Market Behavior Analytics

<h2>About the team</h2>The Capacity Planning Forecast analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results!<h2>About the role</h2>The Capacity Planning Forecast Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans.<h2>You Will Get To:</h2><ul> <li>Build capacity planning and forecast models from the ground up</li> <li>Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow</li> <li>Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers</li> <li>Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours</li> <li>Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations</li> <li>Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification</li> <li>Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics</li> <li>Report out on interval, daily, weekly and monthly performance against plan</li> <li>Other duties and responsibilities as assigned</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred</li> <li>3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment</li> <li>Experience using workforce management applications to assist with planning processes (preferably using Aspect)</li> <li>Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce</li> <li>Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources</li> <li>Strong financial and business sense, and ability to demonstrate analytical capability</li> <li>Proficiency in planning using productive hours models to optimize workforce efficiency</li> <li>Experience collaborating with outsourced vendors to enhance operational performance</li> <li>Able to work independently and creatively in ambiguous environments</li> <li>Excellent verbal and written skills</li> <li>High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Capacity Planning Analyst

Job TitleData AnalystJob Description SummaryJob DescriptionRESPONSIBILITIESPresents concepts in a concise and focused manner, including narrative, process diagrams, roles and accountability diagrams and business-focused story boardsCollaborate with users to understand and document business requirementsAnalyze complex business problems, define and evaluate solutionsReview technical solutions to align with requirements and evaluate trade offsDesign, implement and manage testingImplement solution and manage supportProactively identify improvement initiativesAssists business users, project managers and IT leadership in optimizing the scope, benefits and risks of proposed projectsHelps manage expectations of users and managementAnalyzes the impact of change requests.Assists in the definition of roll out, training and user support plansKNOWLEDGE AND EXPERIENCE3+ years of work experience including managing the full implementation lifecycle for delivery of systems solutions (analyze, design, build, test, implement, support)Ability to learn a new business domain and build subject matter expertise in a short periodAgile experience preferredOutstanding written and oral communication skillsAbility to deal with ambiguity and thrive in a rapidly changing business environment.Strong analytical skillsAbility to work with cross-functional teams across the organization. Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $76,500.00 - $90,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

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