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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking for a Financial Crimes Compliance Audit Analyst to join the Internal Audit team. This role is based in the United States (Remote) and will be reporting to the Regulatory Compliance Internal Audit Senior Manager. This individual will be responsible for executing all aspects of financial crime compliance audits, including planning, testing and report writing. This individual has experience working in or with FinTech or financial services industry and has an understanding of the industry’s regulatory environment and the anti-money laundering, sanctions, anti-bribery, fraud and other financial crime compliance rules that impact US and international financial institutions like Coinbase. The Analyst will also be responsible for performing validations of internal audit and regulatory findings, aiding with annual audit risk assessments and completing data analysis over large data sets. Must be proficient in Excel and Google Suite. Proficiency in SQL preferred. What you’ll be doing (ie. job duties): <ul> <li>As a part of a global internal audit team you will be working to execute compliance audits.</li> <li>Responsible for supporting Coinbase’s internal audit plan through the execution of compliance related audits from beginning to end. Key activities include audit planning, stakeholder management, data analysis, fieldwork execution, reporting and validation of remediated audit findings.</li> <li>Responsible for reviewing documents, executing testing, documenting workpapers and drafting reports. </li> <li>Responsible for reviewing rules and regulations and determining applicability to Coinbase’s business.</li> <li>Responsible for mapping processes and confirming design effectiveness of internal controls.</li> <li>Responsible for holding walkthroughs and other meetings with internal stakeholders to understand business processes, internal controls, and areas of risk.</li> <li>Responsible for reviewing and evaluating the adequacy and timeliness of management's response and the corrective action taken on internal audit findings, including validation of remediation activities.</li> <li>Perform data analysis and testing of data sets to confirm adequacy of internal processes and controls.</li> <li>Promote new ideas / innovative means of executing projects and internal infrastructure enhancements focused on process or technology improvements.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>A BA/BS degree.</li> <li>3+ years of experience in Risk Management, Compliance, Law, Management Consulting and/or Data Analysis within Financial Crime Compliance for financial institutions.</li> <li>Understanding of an internal control environment.</li> <li>Understanding of the financial services industry and the applicable AML, Sanctions, ABC, and financial crimes compliance rules and regulations.</li> <li>Solid analytical and problem solving skills, with high standards for quality, accuracy and attention to detail.</li> <li>Entrepreneurial attitude and experience with, or the ability to adapt to a rapidly growing start-up with associated complexities and ambiguities.</li> <li>Understanding of data analysis techniques; demonstrated proficiency in SQL preferred.</li> <li>Proven project management skills with the ability to juggle multiple responsibilities and deadlines.</li> <li>Curious, self starting, independently motivated, and ability to work independently and in a team environment.</li> <li>Excellent written and verbal communication skills.</li> <li>Demonstrated proficiency in MS Excel, and Google Suite.</li> </ul> Nice to haves: <ul> <li>Experience working in a fast paced organization.</li> <li>Experience working with/in an out-sourced or co-sourced internal audit function.</li> <li>Experience in crypto/blockchain technology.</li> <li>Experience working in a high security and/or highly regulated industry.</li> <li>Understanding of crypto, payments and/or financial services industry and experience in auditing information systems and controls.</li> </ul> Job #: P69309 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $95,030—$111,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Internal Audit Financial Crimes Compliance Analyst

<h1>Strategy &amp; Corporate Operations - Corporate Strategy Analyst 129-2002</h1> Tulsa, OK, USA Req #796 Tuesday, April 8, 2025 JOB SUMMARY: Supports the Company in the development and execution of business strategies through detailed research, data analysis, and strategic recommendations. This individual will work closely with cross-functional teams to assess market opportunities and competitive performance. The ideal candidate will possess strong analytical skills and the ability to effectively communicate insights to key stakeholders. KEY RESPONSIBILITIES: <ul type="disc"> <li>Develop financial models and forecasts to project the impact of various strategic initiatives</li> <li>Collect, analyze, and interpret quantitative and qualitative data to support strategic decision-making; utilize data to craft narratives that inform corporate strategy</li> <li>Tailor presentations, including visuals and talking points, for key stakeholders</li> <li>Support senior leadership in evaluating new business opportunities, including market expansion, partnerships, and acquisitions</li> <li>Capture key insights in collaboration with cross-enterprise collaborators</li> <li>Conduct research on industry topics, especially including areas where both the analyst and company may lack expertise</li> <li>Assist direct supervisor with corporate strategy initiatives and ensure timely delivery of all business requirements</li> <li>Perform other duties as required</li> </ul> QUALIFICATIONS: <ul type="disc"> <li>Successful completion of Health Care Sanctions background check.</li> <li>Profound attention to detail</li> <li>Experience with financial statements, especially including income statements</li> <li>Preferred experience with mergers and acquisitions</li> <li>Strong problem-solving and critical thinking skills</li> <li>Ability to work independently with minimal supervision and proven ability to manage multiple tasks and regular deadlines </li> <li>Ability to take initiative and seek out innovative ideas</li> <li>Possess strong oral and written communication skills</li> <li> Advanced in Microsoft applications, specifically Excel and PowerPoint</li> <li>Preferred experience with Microsoft Power BI or Tableau; experience with SQL could be beneficial</li> <li>Experience with strategic tools and frameworks (such as SWOT, PESTEL, Porter’s Five Forces)</li> </ul> <ul type="disc"> <li>General knowledge of commercial health insurance rules, regulations and requirements preferred</li> </ul> EDUCATION/EXPERIENCE: <ul type="disc"> <li>Bachelor’s degree in business administration, healthcare administration, or a related field preferred or equivalent experience.</li> <li>2 years’ experience with commercial insurance or government programs (Medicare Advantage, Affordable Care Act Individual and Family, and Affordable Care Act Small Group) preferred. </li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Strategy & Corporate Operations - Corporate Strategy Analyst 129-2002

Immigration sponsorship is not available for this positionWhat you can expectYou will specifically support our customers within Zoom’s Tier 2 Technical Support team. This function supports, develops and maintains strategic partnerships with our enterprise customers. The Technical Support Engineer ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.About the TeamThe Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.Responsibilities<ul> <li>Taking ownership and resolve cases in Tier 2 Support technology domains</li> <li>Contributing to organizational success by meeting individual goals and metrics</li> <li>Communicating promptly and consistently with customers, prioritizing urgent requests, including timely follow-ups with customers, team members, and engineers</li> <li>Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices</li> <li>Being flexible and available for after-hours or on-call support when needed</li> <li>Creating documentation and training materials for internal and external support</li> </ul>What we’re looking for<ul> <li>Have a proven track record (5 to 7 Yrs) in a Technical Support role.</li> <li>Have a CCNA, Network+, or SSCA SIP certification or equivalent experience</li> <li>Have the ability to manage a high volume of cases, calls, and chats while in a fast-moving, team- oriented environment</li> <li>Have understanding of network firewalls, switches, systems, and tools required</li> <li>Have prior CCaaS/VoIP experience required</li> </ul>Salary Range or On Target Earnings:Minimum:$65 400,00Maximum:$158 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:04/21/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Support Engineer

Tulsa Community College

IT Support Tech Supervisor

Program Director/Assistant Professor - Surgical Technology

<h1>Human Resources - Compensation Analyst 155-2011</h1> Tulsa, OK, USA Req #794 Monday, April 7, 2025 The Compensation Analyst is responsible for supporting the development, implementation, and maintenance of the company's compensation programs. This role involves conducting market analysis, administering salary structures, preparing compensation reports, and ensuring compliance with federal, state, and local compensation regulations. The Compensation Analyst works closely with the Director of Human Resources to ensure competitive and equitable pay practices across the organization. KEY RESPONSIBILITIES: <ul> <li>Conducts market research and analyzes data from salary surveys and internal sources to ensure that the company’s compensation offerings are competitive with industry standards.</li> <li>Evaluate job positions to determine appropriate classification, salary ranges, and compensation levels.</li> <li>Administer the company’s salary structure, job grading system, and compensation policies. Make recommendations for salary adjustments and internal equity considerations.</li> <li>Monitors and ensures compliance with federal and state labor laws, including minimum wage, overtime, and equal pay laws.</li> <li>Prepares and maintains compensation reports and data for management.</li> <li>Provides guidance and advice to HR Director on compensation-related matters.</li> <li>Align compensation programs with recruitment strategies to attract quality candidates.</li> <li>Build and maintain reporting and compensation metrics.</li> <li>Keeps abreast of changes in compensation laws, regulations, and best practices.</li> </ul> QUALIFICATIONS: <ul> <li>Proficient in using data analysis tools and techniques, including spreadsheets and databases. </li> <li>Effectively communicate findings and recommendations </li> <li>Strong understanding of compensation laws and regulations (e.g. FLSA, Equal Pay)</li> <li>Proficiency in MS Excel (pivot tables, v-lookups, formulas)</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Bachelor's degree in HR, finance, or 3+ years’ experience in compensation analysis or related field.</li> <li>PHR, SHRM, CPP certification a plus</li> <li>Strong analytical skills</li> <li>Successful completion of Health Care Sanctions background check</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Human Resources - Compensation Analyst 155-2011

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.Do something that means something at Williams. This isn’t just a job – it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.As a Business Process Analyst Sr, you will act as a subject matter expert and identify and analyze processes and develop short and long term solutions for business needs to improve performance and lead organizational change activities. You will aide in testing and implement new software applications, provide technology and process consultation while using data analytics tools and applications to meet business needs. The ability to coordinate and collaborate with all levels of the organization are keys to success!Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.A Day in the Life:In this role you will be supporting the Supply Chain Governance &amp; Strategy team, you will be responsible for serving as the Subject Matter Expert (SME) for all procurement activities within Maximo and Oracle systems. In this role, you will be driving the procurement process and related reporting activities, developing and overseeing governance standards while conducting quarterly audits in collaboration with the supply chain execution team, and collaborating with all levels of the organization to inspire change.<h2>Responsibilities/Expectations:</h2><ul> <li>Analyzes existing business processes; assists with developing sustainable, repeatable and quantifiable business process improvements</li> <li>Creates and coordinates process improvement opportunities, researches and develops operational standards and procedures that focus on enhanced safety, increased efficiency and reduced costs</li> <li>Applies data analysis and technological skills to fulfil data analysis requests, produce metric reports, and support business decisions using data</li> <li>Leads multiple company partners to ensure organizational alignment and project success</li> <li>Drives development of change management activities</li> <li>Optimizes and enhances procurement systems within Maximo and Oracle platforms and leads the integration of Oracle Opt-In features for Supply Chain, including testing and implementation</li> <li>Facilitates cross-functional projects to drive efficiencies, improve user experience, and collaborate on creating new training materials</li> <li>Other duties as assigned</li> </ul><h2>Education/Years of Experience:</h2><ul><li>Required: Bachelor’s degree in Business, Engineering or related major and seven (7) years of experience OR High School Diploma/GED and nine (9) years’ experience in data analysis, project management, process improvement, or other related experience</li></ul><h2>Other Requirements:</h2><ul> <li>Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority</li> <li>Proficiency in Microsoft Office Applications and PC skills</li> <li>Preferred: Proficiency with analytics languages (i.e. SQL, Python, etc.) and platforms (i.e. Power BI, Microsoft Access, Oracle, and etc.)</li> <li>Preferred: Proficiency with process mapping and value stream mapping</li> <li>Demonstrates skill in data analytics or data science</li> <li>Preferred: Supply Chain experience, Oracle Fusion </li> </ul>About Tulsa:Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on <a href="https://www.cnn.com/travel/article/where-to-travel-best-destinations-2022/index.html" target="_blank">CNN Travel's best destinations to visit in 2022!</a>Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out <a href="https://visittulsa.com/" target="_blank">visittulsa.com</a> to learn more!Why Choose Williams?We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!<ul> <li>Competitive compensation</li> <li>Annual incentive program</li> <li>Hybrid work model - one work from home day each week for most office-based roles</li> <li>Flexible work schedule for most field-based roles</li> <li>401(k) with company matching contribution and a fixed annual company contribution</li> <li>Comprehensive medical, dental, and vision benefits</li> <li>Generous company-paid life insurance and disability benefits</li> <li>A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account</li> <li>Healthcare and Dependent Care Flexible Spending Accounts</li> <li>Paid time off, including floating and company holidays</li> <li>Wellness Program with annual rewards</li> <li>Employee stock purchase plan</li> <li>Robust employee learning and development</li> <li>High internal mobility (we promote from within)</li> <li>Parental leave (we provide up to 6 weeks for each parent)</li> <li>Fertility coverage and adoption benefits</li> <li>Domestic partner benefits</li> <li>Educational reimbursement</li> <li>Non-profit donation matching contributions and time off to volunteer</li> <li>Employee resource groups</li> <li>Employee assistance programs</li> <li>Technology to make our work more productive and collaborative</li> <li>Regular employee engagement surveys and feedback processes</li> </ul>Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.For more information, please visit <a href="https://www.williams.com/careers/total-rewards/" target="_blank">https://www.williams.com/careers/total-rewards/</a>.<h2>Education Requirements:</h2>Skill Requirements:Competency Requirements:

Williams

Business Process Analyst III/Sr

<h1>Information Technology - Help Desk Analyst 130-1005</h1> Tulsa, OK, USA Req #785 Monday, April 7, 2025 JOB SUMMARY: Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development. KEY RESPONSIBILITIES: <ul> <li> Maintain help desk. </li> <li> Perform network administration including the installation and configuration of new personal computers. </li> <li> Research new technologies and developmental tools and recommend their implementation. </li> <li> Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training. </li> <li> Install and maintain electronic information processing equipment. </li> </ul> <ul> <li> Evaluate hardware and software alternatives available to users and recommend appropriate choices. </li> <li> Requires physically lifting and moving equipment short distances. </li> <li> Required to be on call as needed. </li> <li> May be contacted by phone, and/or email. May receive up to 3-4 calls a week. </li> <li> Perform other duties as assigned. </li> </ul> QUALIFICATIONS: • Knowledge of LAN/WAN networking systems and concepts. • Proficient in Microsoft software. • Knowledgeable with WAN connectivity. • Excellent hardware and software troubleshooting skills. • Successful completion of Health Care Sanctions background check. • Excellent problem solving and organization skills. • Ability to communicate technical information to users in concise understandable terms. • Must be able to maintain and preserve information of a highly confidential nature. • Ability to work as a team member in a high paced environment. • Possess strong oral and written skills. EDUCATION/EXPERIENCE: • Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar. • A+ Certification. • Minimum 2 years related systems experience preferred. • N+ Certification. CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Information Technology - Help Desk Analyst 130-1005

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Job Shift Day <h2>Description</h2> Job Summary: Resolves warranty issues for units in the field working with sales representatives and/or service technicians (internal/contractor). Essential Responsibilities/Activities: <ul> <li>Assures adequate company commitment to jobs and customer relationships.</li> <li>Coordinates with the leadership projects which require field service technician(s) (internal/contractor).</li> <li>Explains control sequences for equipment operation to assist in troubleshooting.</li> <li>Interprets wiring diagrams over the telephone to help diagnose issues in the field.</li> <li>Meets and responds to customers, sales representatives, and vendors as necessary.</li> <li>Orders replacement parts.</li> <li>Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor).</li> <li>Assesses the allowed cost to repay for authorized warranty work.</li> <li>Maintains a working knowledge of all customers and sales representatives.</li> <li>Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.</li> <li>Adheres to AAON warranty terms and conditions and provides final approval on warranty payables.</li> <li>Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.</li> <li>Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years in the HVAC industry or equivalent industry experience. Associate degree in applied science or two-year technical degree preferred. Essential Mental Functions: <ul> <li>Communicates effectively in written and spoken form.</li> <li>Excellent interpersonal relationship skills.</li> <li>Exhibits good decision-making and analytical problem-solving abilities.</li> <li>Demonstrates strong multi-tasking capabilities and organizational skills.</li> <li>Works effectively in a team environment and in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Ability to lift up to 50 1bs.</li> <li>Ability to sit or stand for up to 95 percent of work hours.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Technical Support Specialist I

<h2>DESCRIPTION</h2> Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day. Key job responsibilities We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor team coordinates with different support channels to provide superior technical experience to both internal and external customers. As a TCSA, you are not a traditional ‘advisor.’ Instead, you are a dedicated account manager and brand ambassador that resolves our customer’s calls, chats and emails. To be considered, you must be highly technical, along with the ability to make every customer feel like a welcomed part of Key for Business. A day in the life Take ownership in assisting, researching, resolving, and de-escalating customer issues and devices Understand and implement new information and procedures efficiently and professionally Deliver a consistent level of quality on all calls and issues, encompassing the “white glove experience” Concentration and strong understanding of advanced troubleshooting for all Ring products Analyze tickets for trends in customer issues and report to the trending teams Utilize multiple systems to access customer information, research issues, and educate customers Collaborate with the trending teams to drive continuous process improvement Utilize all available resources to solve internal challenges while ensuring first call resolution Develop and implement scalable solutions to support Key for Business’ mission Lead trend collection and communication efforts for a specific apps or products (pods) Assist with other pods when needed Other duties and responsibilities as assigned About the team Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with new technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale. <h2>BASIC QUALIFICATIONS</h2> - 2+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with Microsoft Office products and applications - Proficiency with learning new technology and system applications - Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision - Candidate should demonstrate clear proficiency in various communication methods in the following: verbal, writing, reading and comprehension <h2>PREFERRED QUALIFICATIONS</h2> - Bachelor’s degree or equivalent professional experience - 3+ years of technical support, data analytics or similar experience - 1+ years troubleshooting Ring devices - Able to identify scope and priority of issues and tasks Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,800/year in our lowest geographic market up to $65,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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