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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary: As a Java Software Engineer with CVS Health, you will participate on an eXtreme Programming (XP) Product Team of 6-10 people and work with the team to build high-quality, usable products to customers and stakeholders in our [Buffalo Grove, IL, or Richardson, TX, or Scottsdale, AZ] . You will help educate both business and technology personnel on the agile and XP development process and create products from discovery and framing through iterative development and delivery. You will also maintain a user-centered and business-as-priority approach in design perspective and practice. A firm understanding of Java development principles and agile methodologies is crucial for success in the role. Candidates must be able to be in the office to work in hybrid model with product teams from 8AM to 4:30PM. The CVS health platform innovation scrum teams are a mix of a Product Managers and UX designers, as well as highly skilled Java Engineers. Responsibilities: - Work in a paired programming collaborative environment, contributing to agile ceremonies - Design efficient and user-friendly software products to advance and support business needs - Develop frontend and backend code utilizing test-driven development Required Qualifications: - 2 years of software development life cycle experience.- 3+ months of Java development experience, which can include coursework from an accredited university Preferred Qualifications: - Cloud development experience - PaaS, SaaS development experience - Rest API development experience - SQL experience - Splunk experience - Docker experience - Kubernetes experience - Experience with Angular, React, or other frontend frameworks Education - Bachelor's degree in Computer Science, Engineering or similar field preferred - Minimum of a High School Diploma/GED with 2 years of related work experience Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$64,890.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/22/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Sr Analyst, Application Dev

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryCVS Aetna has an opportunity available for a full time Provider Data Specialist in the Resources for Living team. In this role you will be handling outbound calls to providers and members, and to facilitate utilization of the Employee Assistance Program (EAP) benefits.<h2>Role Overview</h2><ul> <li>Schedule: Monday-Friday 8:00AM-4:30PM EST </li> <li>Fully Remote</li> </ul><h2>What you will do</h2><ul> <li>Administers customer service plans, policies, and procedures to support the achievement of member experience metrics. </li> <li>Manages and monitors operational efficiency of customer service teams. </li> <li> Drives member satisfaction, retention, and growth by delivering competitive services. </li> <li>Responsible for other administrative duties as needed.</li> </ul><h2> Required Qualifications</h2> <ul><li>1-3 years customer service experience within a Call Center.</li></ul> <h2> Preferred Qualifications </h2> <ul> <li>Previous behavioral health experience desired</li> <li> Medical or insurance background </li> <li>Associate's Degree preferred.</li> </ul> <h2> Education</h2> <ul><li> High School Diploma </li></ul> Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/21/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Provider Data Specialist - Employee Assistance Program (Monday-Friday 8:00AM-4:30PM EST)

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionAutotrader - Technical Customer Care Specialist IIThe Technical Customer Care Specialist II provides technical support for all inventory-related processes and customer support issues to Cox Automotive's internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills, along with outstanding reliability and follow-through. The Technical Customer Care Specialist II, Inventory will provide proactive, knowledgeable, results-oriented service enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.The Technical Customer Care Specialist II is responsible for effectively troubleshooting and resolving vehicle inventory issues and maintaining data quality on the Autotrader.com website and corresponding Cox Automotive sites. The Technical Customer Care Specialist II will provide technical support to Dealers, Sales, third-party vendors, Customer Support, and other Cox Automotive teams. The successful Technical Customer Care Specialist II, Inventory can collaborate with our 200+ third-party data vendors to troubleshoot and resolve inventory issues for our customers.Responsibilities:<ul> <li> Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors, and Dealers.</li> <li> Troubleshooting/Problem-Solving: Resolve issues upon initial contact (i.e., "first call resolution"), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.</li> <li> Order Fulfillment: Manage dealer contracts through the inventory process, including working with third-party source vendors to perform initial inventory feed setup for dealers.</li> <li> Back to Sales Process: Review resolved requests and confirm if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.</li> <li> Multi-tasking: Ability to complete multiple tasks using various systems (Homenet, Dataload, Salesforce, etc.) to achieve effective and efficient resolutions. </li> <li> Reporting: At any time, the Technical Client Service Rep II, Inventory, may be asked to distribute any necessary report to the dealer, sales, or other internal clients.</li> <li> Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.</li> <li> Product Knowledge: Maintain a strong understanding of Cox Automotive’s products and data load processes, as well as an understanding of Dealer Management Systems (ADP, Reynolds, etc.). Develop or improve on internal systems knowledge.</li> <li> Change Management: The Technical Client Service Rep II Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves. Additional responsibilities may be delegated to assist the department/company in meeting its objectives.</li> <li> Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use sound reason, even when dealing with ambiguity. Use troubleshooting processes to arrive at decisions effectively.</li> <li> Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.</li> <li> Additional Responsibilities: Adjusts to changing/additional duties and responsibilities as the department and company change. Additional administrative duties, such as special projects and tasks, may be delegated to assist the department and company and help ensure that goals are met.</li> </ul>Qualifications:Minimum-<ul> <li>High School Diploma/GED and 3 years’ experience in a related field. </li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; </li> <li>OR 5 years’ experience in a related field</li> <li>Ability to work in a fast-paced, deadline-oriented, multi-task team environment in which strong attention to detail is expected.</li> <li>Knowledge of MS Outlook, Word, Excel, PowerPoint, SQL, UNIX, FTP fundamentals</li> <li>Ability to work on cross-functional teams with other staff and departments</li> <li>Strong orientation to customer service</li> <li>Exceptional interpersonal skills</li> <li>Excellent verbal and written communication skills</li> <li>Demonstrated technical aptitude with troubleshooting experience.</li> <li>Ability to learn quickly and retain knowledge.</li> <li>Ability to adapt in a changing environment.</li> <li>Flexible to work the hours of the department.</li> <li>Ability to work in a team-based environment as well as independently.</li> <li>Ability to accommodate flexible hours and overtime as needed</li> </ul>Preferred-<ul> <li>Work experience in a Technical Help Desk and/or Sales Support environment</li> <li>Experience with UNIX, SQL, and FTP</li> <li>Experience with database support</li> <li>Knowledge of the automotive industry is a plus</li> <li>Bi-lingual in Spanish is a plus.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/20/2025

Cox Automotive Inc.

Technical Customer Care Specialist II (Autotrader)

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description Technical Customer Care Specialist – Dealertrack This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs). Currently, 10am-7pm Central is needed. Key Responsibilities <ul> <li>The Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products</li> <li>Handle routine customer questions relating to product usage, as well as technical support issues</li> <li>Maintains expert-level knowledge of Dealertrack Solutions and Products</li> <li>Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function</li> <li>Accurately logs all customer information in the CRM customer ticketing system</li> <li>Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure</li> <li>Follow-up skills</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Ability to work required shifts both independently and within a team organization</li> <li>Facilitate communication from Support Team to other departments as needed to complete Cases</li> </ul> Qualifications Minimum- <ul> <li>High School Diploma/GED</li> <li>Generally, less than 2 years of experience</li> <li>Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs)</li> <li>Hours are extended and varied must have the ability to accommodate a flexible schedule and work overtime as needed</li> <li> Follow-up/follow-through skills required</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Customer-oriented background</li> <li>Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required</li> <li>Excellent oral and written communication skills</li> <li>Experience working in a team environment and assisting others as applicable</li> <li>Requires attention to detail and the ability to adapt to change</li> <li>Ability to type 40+ WPM</li> </ul> Preferred- <ul> <li>Associate's degree or Technical Certification or equivalent work experience</li> <li>Technical background preferred </li> </ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/21/2025

Technical Customer Care Specialist I (Dealertrack)

Location: Must live within a commutable distance of the Tampa FL, Warwick RI, OR West Des Moines IA office Only In office once a month for meetings How You’ll Help Us Build a Confident Future (Key Responsibilities) · Work closely with business stakeholders to understand their needs, objectives, and challenges · Translate business requirements into clear and concise specifications for technical teams · Elicit, document, and analyze business processes and workflows · Review plans to ensure the accuracy, consistency, and completeness of project information · Validate and test requirements align to project objectives and client expectations What You Need to Succeed (Required Qualifications) · Subject matter expertise in Life and Annuity · Demonstrated flexibility with shifting priorities and ability to manage multiple priorities simultaneously. · Strong interpersonal and teamwork skills – including oral and written communications, relationship building, collaboration, and influencing – across a broad range of levels in the organization. · Strong organizational skills and ability to problem solve and translate information into actionable recommendations. What Can Give You an Edge (Additional Skills) · Project management experience. 3+ years in the financial industry, preferably with background in Annuity, Life, or RIS. · Subject matter expertise in Life and Annuity Administration systems VARI, PAS, ULS, LCFS, wma and VRPS. · SME MicroSoft Excel knowledge to perform Manual Mailings. Experience writing and executing test plans

MetLife

Technology Liaison II - Correspondence

Req ID: 76275 Location: Tulsa -TUL Areas of Interest: Information Technology Pay Transparency Salary Range: Not Available Application Deadline: 05/30/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> As a Salesforce Admin, you will leverage Salesforce's low-code capabilities to address business challenges and implement effective solutions. Working with a cross-functional team, you will help manage a strategic backlog and deliver high-quality software for a $47 billion bank. <h2>Job Description</h2> You will work on a scrum team of highly talented IT professionals whose primary focus is roadmap work on the Salesforce platform. We have 1800+ users on the Salesforce platform, which is used by our bankers primarily for Sales Enablement (prospecting, client relationships) and Loan Origination (Deals, Underwriting, Portfolio Maintenance using nCino). You will work closely with Product Owners and Subject Matter Experts to curate a product backlog; other scrum teams in our Nexus (scaled agile model) to drive new feature build-out; an Operations team providing superior user support; and IT professionals across the bank to ensure our customers have an exceptional experience working in the platform. This is an exciting time as we are growing our platform capabilities and services through our strategic technology roadmap. Without the contributions of our Salesforce Admins, we would not be able to deliver value-adding services and products to our customers. <h2>Team Culture</h2> Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. <h2>How You'll Spend Your Time</h2> <ul> <li>You will write basic business requirements and document customer needs and expectations for simple projects. This includes working on data access, retention specs, data security requirements and report definition for simple projects.</li> <li>You will provide basic business process modeling and project estimates for simple projects and system enhancements.</li> <li>You will apply business application patches and releases; diagnose and remediate issues with applications; assist with root cause analysis and execution of disaster recovery processes; assist with authoring and maintaining application documentation and install applications on clients’ desktops.</li> <li>You will build simple queries, create reports from database repositories and perform simple production deployments.</li> <li> You will perform testing on simple projects and application/system enhancements using the defined methodologies. You will provide day-to-day support for the operation of less complex application systems </li> <li>You will keep management informed of progress and issues, particularly as to needed changes in schedule, resources, or product status.</li> <li>You will have general technical understanding of single application data flows across multiple applications, software and system integrations, RDBMA principles, tiered environments, Cloud environments, and project management skills.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of (a/an) Bachelor’s Degree in Information Technology or Computer Science or related field of study and / or 1-3 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience. <ul> <li>Application data flows across multiple applications</li> <li>Tiered environments (e.g. development, testing, UAT, production, DR)</li> <li>Application disaster recovery</li> <li>SQL Queries</li> <li>IT and IS standards and concepts</li> <li>Banking and payments industry and processes</li> <li>Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity. Enjoy working in teams and across departments to achieve business objectives while building strong relationships to become a trusted advisor and create raving fans. Navigating change by being flexible and adaptable.</li> <li>Project Management Methodology (basic framework, phases, artifacts, process, and project funding)</li> <li>Quality / Testing Methodologies and tools</li> <li>IT lifecycle Governance</li> <li>Ability to effectively plan time, method, manner and sequence of own work assignments</li> <li>Agile, waterfall, or other project management strategy</li> <li>Oral and written communication skills to effectively represent self and BOKF</li> <li>Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers.</li> </ul> <h2>Working Conditions &amp; Physical Requirements</h2> Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Technical Analyst II - Salesforce Admin

Technical Account ManagerWhat you can expectWe are looking for a Technical Account Manager (TAM) to join our team. The ideal candidate will build relationships with customers and internal partners alike, ensuring success with Zoom products and services. You will also manage technical feature requests and requirements that are key to the customer’s success and process workflow. Your efforts will drive customer satisfaction and happiness using the Zoom product suite.About the TeamOur global Premier Support team focuses on supporting our customers with resolving complex technical escalations in a timely manner. The team develops a trusted- technical advisor relationship with our customers and provide recommendations based on the Zoom product suite to address their business needs.ResponsibilitiesPossessing an understanding of technology and the products/services they support, enabling them to effectively address technical inquiries and challenges.Build and maintain relationships with clients, understanding their specific needs, goals, and pain points.Proactively identify potential issues and work to prevent them from escalating, ensuring a positive customer experience.Provide strategic guidance to clients on how to best utilize the products/services, maximizing their value and achieving their business objectives. Collaborate closely with internal teams (e.g., sales, engineering, product) to ensure seamless delivery and support.Gather customer feedback and provide it to the product and engineering teams to drive continuous improvement.Adept at troubleshooting technical issues and finding effective solutions. Excellent communicators, able to explain complex technical concepts in a clear and concise manner to both technical and non-technical audiences.Manage a portfolio of accounts, ensuring customer satisfaction and driving business growthWhat we’re looking forHave excellent communication, analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems.Experience working with Enterprise level accounts, partners and contacts. Experience with Video conferencing or Unified communication solutions such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.Understand IP Telephony, SIP or H323, and Audio/Video codecs.Experience in troubleshooting network problems, firewalls, NAT etc. Have fluency in English.Salary Range or On Target Earnings:Minimum:$76 800,00Maximum:$186 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:03/23/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Account Manager

Sr. Manager, Solutions Architect (Customer Engineering)(Remote)Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders.Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud or migrating to the cloud..The Capital One Software team is looking for experienced and collaborative individual contributors who are technically skilled and can work directly with the customers to engineer, deliver and successfully implement solutions and products within their data ecosystem. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individual contributors who are passionate about learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovators who can look beyond the technology and consider the value our technology creates for our customers, who can help customers embrace the offered technology and solutions, who are obsessed with customer success and can help change how our technology is viewed to enable outcomes.The ideal candidate will have past experience working as a Distinguished Engineers, Solutions Architect, Technology Architect, and a proven track record of hands-on solution implementation in the customer environment and managing and growing customer relationships. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions.Responsibilities:<ul> <li>Prepare and deliver technical engagements with enterprise customers including envisioning business and technical solutions, delivering architectural design and rapid prototypes.</li> <li>Drive architecture/design reviews focused on business and technical requirements.</li> <li>Analyze, define and document requirements for data, workflow, logical processes, hardware, operating system environment and enterprise system integrations.</li> <li>Plan, manage and deliver customer projects.</li> <li>Support architecture governance by providing subject matter expertise.</li> <li>Work with business and product partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Travel to customer locations as needed to implement products and solutions, develop and nurture customer relationships, and manage key stakeholder communication.</li> <li>Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.</li> </ul>Basic Qualifications:<ul> <li>Bachelor's Degree</li> <li>At least 6 years of experience in Software Engineering and Systems Architecture or Technology Solution design</li> <li>At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud) </li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering or Information Technology</li> <li>7+ years of experience in software engineering</li> <li>5+ years of experience as a Solutions Architect in large/complex organizations</li> <li>5+ years of experience in building and managing infrastructure, databases, networking and CI/CD Tooling (K8s, Artifactory, Harness, Docker, ECS, etc.)</li> <li>8+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment</li> <li>3+ years of experience working with internal and external business clients</li> <li>3+ years of experience with AWS concepts and implementations</li> <li>1+ years of experience working on data management platforms in areas such as Data Discovery, Data Classification, Data Lineage and Data Catalog.</li> <li>1+ years of experience with Cryptography and Quantum Computing.</li> <li>Experience to engaging, influencing and driving initiatives by partnering with technology executives</li> <li>Experience mentoring software engineers or architects</li> <li>Experience in a regulated environment (HIPAA, PCI, Privacy, etc)</li> <li>Ability to communicate at all levels in the organizations with required technical depth and breadth</li> <li>AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure)</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solution Arch Richmond, VA: $204,900 - $233,800 for Sr. Manager, Solution Arch Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Sr. Manager, Solutions Architect (Customer Engineering)(Remote)

<h2>This is IT at Lattice</h2> As an IT Systems Engineer at Lattice, you will be responsible for the design, development, and management of our identity and access management systems. you will play a critical role in developing, maintaining, and improving our entire suite of third party applications. You will proactively seek ways to empower all Latticians to work efficiently, productively, and securely anywhere in the world by maintaining and improving, and creating orchestration for our entire SaaS portfolio and supporting systems such as Jamf, Okta, Workato, among others. Additionally, you will be responsible for building and iterating on processes and workflows to enhance the overall employee experience at Lattice. This is an amazing opportunity to join a small but mighty team and develop best practices and tooling strategies while also helping scale the maturity of the enterprise tech stack as the business grows. If you’re someone who is driven, passionate about the latest technologies (AI, anyone?), and enjoys solving impactful problems at a high-growth company, we would love to hear from you! <h2>What You Will Do</h2> <ul> <li>You will design, implement, and manage Identity and Access Management (IAM) solutions using Okta, focusing on SSO, SAML, OAuth, and SCIM protocols</li> <li>You will develop, test, and maintain Okta Workflows to automate and streamline identity lifecycle processes</li> <li>You will administer Lattice’s Okta Environment, including curating Zones, Policies, and building SAML and OIDC integrations for 3rd-party SaaS and internal apps via the OIN or from scratch, including creating authorization servers with custom scopes and claims</li> <li>You will collaborate with cross-functional stakeholders such as EPD, Business Systems, and the People Team to increase automation and improve security posture of internal systems</li> <li>You will leverage Python, Bash, etc. to automate routine tasks and integrate with APIs</li> <li>You will serve as an escalation point for fellow IT Team members on issues requiring deeper technical expertise in various knowledge domains (i.e. Okta, Okta Workflows, endpoint issues, automations, scripting, etc.)</li> <li>You will create and maintain team-focused and user-facing documentation, policies, and procedures</li> <li>You will develop and implement security policies, procedures, and controls to ensure the integrity and compliance of IAM solutions </li> <li>You will identify and take advantage of opportunities to train and mentor various members across Information Technology</li> <li>You will be responsible for the deployment, configuration, and management of enterprise devices using modern device management solutions. Ensures seamless integration with organizational systems, enforces security policies, and supports application distribution, software updates, and compliance with IT standards</li> </ul> <h2>What You Will Bring to the Table</h2> <ul> <li>You have a minimum of 5 years of experience in Identity and Access Management, with at least 3 years of hands-on experience with Okta</li> <li>You have strong experience with IAM related protocols such as SSO, SAML, OAuth, and SCIM</li> <li>You have documented experience automating routine tasks using Okta Workflows and other automation tools</li> <li>You are proficient in Python and Bash scripting, with a strong understanding of API integrations</li> <li>You have firm knowledge of leveraging APIs to orchestrate IAM systems and experience with API integration work</li> <li>You have experience working in high-growth companies with rapidly shifting IT and business needs</li> <li>You can communicate effectively and be able to break down complex problems into easily digestible tasks</li> <li>You are familiar with SaaS applications and their identity and access management requirements</li> <li>You have excellent problem-solving skills and attention to detail</li> <li>You have strong communication and collaboration skills - you’re a team player and focused on the value that diverse perspectives and experiences bring to discussion</li> </ul> Bonus Points: <ul> <li>You have experience developing infrastructure in public cloud environments (AWS/GCP/Azure)</li> <li>You have certifications in JAMF, Okta, and other relevant fields</li> <li>You have previous experience with security and compliance concepts and frameworks</li> <li>You have advanced scripting and API knowledge</li> <li>You have experience managing and administering MDM platforms and endpoint compliance</li> </ul> The estimated annual cash salary for this role is $139,000 - $173,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&amp;D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter &amp; Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning &amp; Development Budget; Sabbatical Program; and Invest in Your People Fund *Note on Pay Transparency: Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. <h2>About Lattice</h2> Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto. Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with<a href="https://lattice.com/privacy/job-applicant-privacy-policy" target="_blank">Lattice's Job Applicant Privacy Policy</a>.

Lattice

Senior IT Engineer

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.As an IT Business Systems Analyst IV, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems. You will interact with others and resolve issues with IT support teams. We appreciate your new perspective on solutions for our ever-evolving IT needs!You will optimize IT &amp; OT Asset Management (ITAM &amp; OTAM) processes by defining roles and responsibilities, establishing and ensuring adherence to processes. Additionally, you will lead transformation initiatives to enhance efficiency, compliance, and cost savings. You will influence teams, advocate for change, and guide stakeholders through continuous prioritization and business optimization daily.Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.<h2>Responsibilities/Expectations:</h2><ul> <li>Acts as liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems.</li> <li>Serves as subject matter specialist and business partner between IT and business/end-user team(s)</li> <li>Creates annual budget analysis and cost management for responsible application including projects, ongoing maintenance, support and licensing</li> <li>Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards</li> <li>Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information</li> <li>Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards</li> <li>Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow</li> <li>Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle</li> <li>Conducts business process analyses, needs assessments and preliminary cost/benefit analyses to align IT solutions with business initiatives</li> <li>Identifies continuous improvement opportunities for cost reduction, avoidance and improved application performance</li> <li>Modernizes, upgrades and conducts application health checks as the need arises to ensure system stability</li> <li>Collaborates with assigned resources to handle project-related activities for assigned applications</li> <li>Prepares recurring application dashboard metrics and reports to show analysis on specific key data points and provides cost transparency for applications, as requested</li> <li>Configures ITAM platforms like Ivanti, ServiceNow, and Flexera with advanced knowledge</li> <li>Utilizes asset discovery tools such as Claroty, SCCM, and Intune, understanding their impact on the asset management lifecycle</li> <li>Manages asset lifecycle including inventory tracking, software license optimization, end-of-life planning, and integrates financial, contractual, and operational data into ITAM strategies</li> <li>Other duties as assigned</li> </ul><h2>Education/Years of Experience:</h2><ul><li>Required: High school diploma or GED and a minimum fifteen (15) years' IT experience, OR Associate's degree and a minimum ten (10) years' IT experience, OR Bachelor's degree in IT-related field and a minimum eight (8) years' IT experience</li></ul><h2>Other Requirements:</h2><ul> <li>Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority</li> <li>Needs proficient knowledge of Microsoft Office Application and PC skills</li> <li>Preferred: Five years of IT Asset Management experience covering best practices, strategic road mapping, and lifecycle management of hardware, software, and digital assets</li> <li>Preferred: Certified as Certified IT Asset Manager (CITAM), ITIL Foundation, Certified Software Asset Manager (CSAM), or Project Management Professional (PMP)</li> </ul><h2>About Tulsa:</h2>Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on <a href="https://www.cnn.com/travel/article/where-to-travel-best-destinations-2022/index.html" target="_blank">CNN Travel's best destinations to visit in 2022!</a>Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out <a href="https://visittulsa.com/" target="_blank">visittulsa.com</a> to learn more!Why Choose Williams?We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!<ul> <li>Competitive compensation</li> <li>Annual incentive program</li> <li>Hybrid work model - one work from home day each week for most office-based roles</li> <li>Flexible work schedule for most field-based roles</li> <li>401(k) with company matching contribution and a fixed annual company contribution</li> <li>Comprehensive medical, dental, and vision benefits</li> <li>Generous company-paid life insurance and disability benefits</li> <li>A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account</li> <li>Healthcare and Dependent Care Flexible Spending Accounts</li> <li>Paid time off, including floating and company holidays</li> <li>Wellness Program with annual rewards</li> <li>Employee stock purchase plan</li> <li>Robust employee learning and development</li> <li>High internal mobility (we promote from within)</li> <li>Parental leave (we provide up to 6 weeks for each parent)</li> <li>Fertility coverage and adoption benefits</li> <li>Domestic partner benefits</li> <li>Educational reimbursement</li> <li>Non-profit donation matching contributions and time off to volunteer</li> <li>Employee resource groups</li> <li>Employee assistance programs</li> <li>Technology to make our work more productive and collaborative</li> <li>Regular employee engagement surveys and feedback processes</li> </ul>Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.For more information, please visit <a href="https://www.williams.com/careers/total-rewards/" target="_blank">https://www.williams.com/careers/total-rewards/</a>.<h2>Education Requirements:</h2>Skill Requirements:Competency Requirements:

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