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<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <h3 id="about-the-team">About the team</h3> <p>Build, improve, diagnose, fix, and measure things. Have outsized impact in your role supporting a rapidly scaling sales organization! The GTM sales team at Stripe works with new and existing businesses of all shapes and sizes. As a member of the Global Sales Strategy and Operations team, you’ll be responsible for overall productivity and effectiveness of the sales organization, partnering closely with senior sales leadership and the broader sales team to provide insights and analysis on core business performance metrics and drive key strategic sales initiatives.</p> <h2 id="what-youll-do">What you’ll do</h2> <p>Partnering closely with the GTM leadership team, and regional sales leaders to support sales teams, owning the in-depth monitoring and tracking of the business metrics, creation of key intelligence and insights to accelerate growth. </p> <p>Partner with key cross-functional stakeholders, including but not limited to Marketing, Finance &amp; Strategy, Data Science, Seller Systems, and Strategic Operations to streamline and optimize our internal processes and run-the-business and planning deliverables (Stripe Rhythm of Business: Weekly Business Reviews, Monthly Business Reviews, Quarterly Business Reviews). Shape the processes and go-to-market support model for a rapidly growing company, and make a tangible impact on sales and operations.</p>  <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Support the Regional sales leaders with intelligence and insight to accelerate growth<br> </li> <li>Support Sales Strategy and Operations colleagues by standardizing global and regional common process that is currently decentralized<br> </li> <li>Deep dive into key performance metrics and drive deep understanding of business performance<br> </li> <li>Problem solve and structure analysis outcomes for complex sales operations challenges through data, analytics and insight<br> </li> <li>Identify new opportunities and areas of productivity efficiency gains for Regional sales leadership<br> </li> <li>Participate in projects defining go-to-market approaches, as well as in regular business and resource planning<br> </li> <li>Run analysis on key performance metrics, providing relevant insights for managing the business<br> </li> <li>Oversee implementation of enabling systems and tools, working closely with internal systems teams<br> </li> <li>Prepare weekly senior leader forecast materials and provide ongoing updates on key business growth/metrics to leadership teams<br> </li> <li>Manage bespoke projects and effectively manage stakeholders<br> </li> </ul> <h2 id="who-you-are">Who you are</h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>Has 7+ years of sales, strategy and operations experience in a high-tech growth environment, or operational experience in investment banking or management consulting or private equity or venture capital, or business insights / analytics roles<br> </li> <li>Advanced proficiency in SQL and other advanced analytics tools<br> </li> <li>Proficiency in BI visualization tools (eg Tableau)<br> </li> <li>Has strong analytical skills and a structured approach to solving unique business problems. Has experience working with data and large data sets to identify trends and create insights to make recommendations to senior leaders<br> </li> <li>Has an enthusiastic “roll up your sleeves” mentality<br> </li> <li>Works well with a high degree of adaptability and flexibility in a fast paced, often ambiguous, and rapidly changing environment<br> </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Prior experience at a growth stage Internet/software company<br> </li> <li>Prior experience in the payments industry<br> </li> </ul>    <p>This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).</p> <p>Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.</p> <p>A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.</p>     <p> The annual US base salary range for this role is $140,700 - $211,100. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. </p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p>       <p>Office locations</p> <p>Chicago</p>     <p>Remote locations</p> <p>Remote in United States</p>     <p>Team</p> <p>Revenue Operations</p>     <p>Job type</p> <p>Full time</p>    <a href="#">Apply for this role </a>

Stripe

GTM Strategy & Operations Analyst

<h2>DESCRIPTION</h2> <p>AWS Security is a global team tasked with keeping the cloud safe. To help deliver for customers on this promise the AWS Bug Bounty team is currently seeking a Sr Technical Program Manager (TPM) with strong software development skills to join our team!<br><br>As a Bug Bounty TPM you will help us meet the needs of our diverse customer base: internal service owners and engineers, security leadership as well as our external researcher community. This role has high visibility within AWS Security leadership and the broader AWS C Suite. Data driven decisions presented through strong communication is key to being successful. You will provide crystal-clear vision and direction to help define and build the program and communicate that vision to senior leadership. In collaboration with our existing team you will have ample opportunity to define innovative solutions and strategy to current and future challenges.<br><br>This role is involved in the day to day operations of our Bug Bounty program where you will be expected to dive deep into the trends and discoveries from external researchers to support our holistic and continuous feedback loop with partner teams. In this role, you will be expected to interact directly with external customers and the security research community through transparent, technical and thoughtful responses. Further, you will support our researcher community by identifying new incentives, hosting training and live events for researcher development. <br><br>Successful candidates will be very comfortable writing automation to perform data analysis for identifying unique program trends. While this role is not an software development role, strong candidates will not shy away from writing code.<br>A Technical Program Manager is expected to understand the systems in their program space, the limitations, scaling factors, boundary conditions, and reasons behind architectural decisions. They are expected to seek out and clearly communicate relevant data to support complex business decisions, and drive the right recommendations in a compelling and effective way. They create plans that have objective, measurable success criteria and clearly communicate progress and outcomes. They anticipate the gaps between teams, processes, and system architectures to help their organization produce the best possible results for our customers.<br><br>If you are excited by the opportunity to innovate and define strategy for a public facing security program at the world’s largest cloud provider, we are eager to speak with you!<br><br><br>Key job responsibilities<br>- Develop, manage and deliver key initiatives and programs <br>- Develop custom automation to perform data analytics and use existing business intelligence tools to find insights and track program health<br>- Manage community development and outreach<br>- Define and track goals over the short and long term with measurable outcomes and communicate program health weekly<br>- Communicate with SVPs, VPs, Directors and domain managers to prioritize and execute remediation plans<br><br>A day in the life<br>Our mornings typically start by looking at the queue of submitted reports that have already undergone initial triage by our third party partners. We single out reports that need urgent attention and then do a deep dive: reproducing, root causing and where appropriate extending the findings in the report to demonstrate maximum impact. Once done we coordinate with the internal stakeholders to drive the report until remediation. <br><br>We maintain a close partnership with other security teams across Amazon to surface reports and trend data that are relevant to their mission. <br><br><br>About the team<br>Diverse Experiences<br>Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br><br>Why Amazon Security?<br> At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores<br><br>Inclusive Team Culture<br>In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.<br><br>Training &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.<br><br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.</p>

Amazon

Sr Technical Program Manager, AWS Security

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p> <p>About the team </p> <p>Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.</p> <h3 id="what-youll-do">What you’ll do</h3> <p>Strategically support Stripe’s largest and most complex users.</p> <p>Responsibilities</p> <ul> <li>Provide a gold standard experience to your assigned accounts’ key stakeholders<br> </li> <li>Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development<br> </li> <li>Foster long term user relationships that grow loyalty to Stripe and Stripe products<br> </li> <li>Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion<br> </li> <li>Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe<br> </li> <li>Lead user facing meetings both in person and through video chat<br> </li> <li>Collaborate on the continued design of this support offering<br> </li> <li>Create user-facing content for long term solutions<br> </li> </ul> <h3 id="who-you-are">Who you are</h3> <p>We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <p>Minimum requirements</p> <ul> <li>5+ years experience in enterprise level client-facing work<br> </li> <li>Strong product sense and energized by the challenge of solving difficult user related problems<br> </li> <li>Strong written and verbal communication skills<br> </li> <li>Ability to lead complex integration conversations in a highly consultative and proactive manner<br> </li> <li>Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers<br> </li> <li>Familiarity with SQL and comfort building basic queries and modifying more complex ones<br> </li> <li>Strong technical troubleshooting skills and experience interfacing with technical teams<br> </li> <li>Adept client relationship management skills<br> </li> <li>Ability to engage in business-level and technical conversations at multiple levels of the organization<br> </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li><p>Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes</p></li> <li><p>Experience practicing in small to medium scale project management</p></li> <li><p>Strong organizational skills and self-starting mindset</p></li> <li><p>Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL </p></li> <li><p>Ideal experience in the payments industry</p></li> </ul>    Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.     <p> The annual US base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. </p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p>       <p>Office locations</p> <p>Chicago</p>     <p>Team</p> <p>Operations</p>     <p>Job type</p> <p>Full time</p>    <a href="#">Apply for this role </a>

Technical Account Manager

<h2 id="who-we-are">Who We Are</h2> <h3 id="about-stripe">About Stripe</h3> <p>At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. </p> <h3 id="about-the-team">About The Team</h3> <p>The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.</p> <p>We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects. </p> <h2 id="what-youll-do">What You’ll Do</h2> <p>As a member of the team, Solutions Architects build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth.</p> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. <br> </li> <li>Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.<br> </li> <li>Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.<br> </li> <li>Conduct business analysis and background research on customers, industries, and competitors.<br> </li> <li>Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos. <br> </li> <li>Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.<br> </li> <li>Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery. <br> </li> <li>Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.<br> </li> <li>Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers.<br> </li> <li>Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customizations. This includes demonstrating how those benefits pass down to the customer's own user-base.<br> </li> <li>Manage pre-sales projects, coordinating proof of concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.<br> </li> <li>Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally<br> </li> </ul> <h3 id="who-you-are">Who You Are</h3> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3 id="minimum-requirements">Minimum Requirements</h3> <ul> <li>5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.<br> </li> <li>Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.<br> </li> <li>Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.<br> </li> <li>Thorough understanding of the software development lifecycle and API architecture.<br> </li> <li>Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.<br> </li> <li>Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies.<br> </li> <li>Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models to beneficially cater to individual clients' and their customers' needs.<br> </li> <li>Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in a platform technology stack/ecosystem. <br> </li> <li>Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.<br> </li> <li>Ability to travel per business needs<br> </li> </ul> <h3 id="preferred-qualifications">Preferred Qualifications</h3> <ul> <li>Experience as a customer facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.<br> </li> <li>Prior experience driving technical sales with top-tier enterprise scale platforms and supporting them and their customer’s unique requirements <br> </li> <li>Experience with integrating Stripe or other RESTful APIs into web applications.<br> </li> <li>Experience in systems design, building and deploying complex applications.<br> </li> <li>Experience in helping customers adopt and consume software in a cloud model.<br> </li> <li>Passionate about learning and actively seeks out knowledge<br> </li> <li>Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.<br> </li> <li>Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.<br> </li> <li>Strong collaboration skills to work seamlessly with extended teams to support our users.<br> </li> </ul>    Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.     <p> The annual US base salary range for this role is $152,000 - $228,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. </p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p>       <p>Office locations</p> <p>Chicago</p>     <p>Team</p> <p>Solutions Architect</p>     <p>Job type</p> <p>Full time</p>    <a href="#"> Apply for this role </a>

Solutions Architect, Platforms

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p> <h3 id="about-the-team">About the team</h3> <p>The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.</p> <h2 id="what-youll-do">What you’ll do</h2> <p>Stripe is looking for a US-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working with top accounts. This manager’s day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.</p> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.<br> </li> <li>Lead a team of technical account managers working with Stripe’s largest users.<br> </li> <li>Hire and retain top technical talent as the team scales.<br> </li> <li>Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.<br> </li> <li>Ensure that team members are happy, effective, and growing in their career and user work.<br> </li> <li>Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.<br> </li> <li>Analyze data from user feedback and experiences to drive efficiency and build quality.<br> </li> <li>Be an advocate for Stripe users and champion for users’ needs internally.<br> </li> <li>Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.<br> </li> <li>Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.<br> </li> </ul> <h2 id="who-you-are">Who you are</h2> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.<br> </li> <li>5+ years of people management experience, leading senior technical ICs.<br> </li> <li>Experience working with strategic accounts.<br> </li> <li>Excellent written and verbal communication skills.<br> </li> <li>An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.<br> </li> </ul> <h3 id="preferred-requirements">Preferred requirements</h3> <ul> <li>Experience with fintech SaaS products and/or Payments industry.<br> </li> <li>Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.<br> </li> <li>Proven ability to scale a technical services or technical support team in a high-growth environment.<br> </li> </ul>    <p>This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).</p> <p>Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.</p> <p>A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.</p>     <p> The annual US base salary range for this role is $126,400 - $189,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. </p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p>       <p>Office locations</p> <p>Chicago, New York, South San Francisco HQ, or Seattle</p>     <p>Remote locations</p> <p>Remote in United States</p>     <p>Team</p> <p>Operations</p>     <p>Job type</p> <p>Full time</p>    <a href="#">Apply for this role </a>

Manager, Technical Account Management

<h3 id="about-stripe">About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p> <h3 id="about-the-team">About the team</h3> <p>The Payments organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team is responsible for translating complex partner specifications related to network costs (interchange and scheme fees) into simplified logic for internal and external consumption. This also drives decisions and product recommendations to manage the underlying network costs paid by Stripe and our users. The team partners closely with the engineering, product, finance, and partnership groups to manage and understand Stripe’s network costs. </p> <p>Our work is core to Stripe’s business, as technical Operations roles in Payments are a dynamic and key component of Stripe's success. We sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.</p> <h2 id="what-youll-do">What you’ll do</h2> <p>We are looking to add payment enthusiasts who enjoy interpreting complex cost structures and ever changing payment network systems in order to optimize on behalf of Stripe and our users. You will be instrumental in building Stripe’s approach to managing our global network cost base.</p> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Collaborate across the company, including engineering, accounting, financial partnerships and product teams, to analyze billions of dollars moving through the Stripe platform.<br> </li> <li>Translate network specifications into implementation instructions to create billing models for new and revised fees (both scheme and interchange) <br> </li> <li>Influence product strategy to minimize network costs <br> </li> <li>Work with Product and Engineering to implement cost saving opportunities <br> </li> <li>Partner with Finance to prioritize areas for investment and explain trends in costs and margin impact<br> </li> <li>Monitor and maintain the accuracy of the fees through validation and alerting<br> </li> <li>Creating fee explainability to internal and external stakeholders <br> </li> <li>Hosting education sessions for internal teams to scale knowledge<br> </li> <li>Introduce data and process efficiencies to meet the scale and speed of Stripe. Identify and automate inefficient operational processes to reduce manual workloads<br> </li> <li>Scale our network cost operation by driving the design, documentation, and training of operational processes to leverage partner relationships.<br> </li> </ul> <h2 id="who-you-are">Who you are</h2> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>Have 5+ years of in Payments at a leading technology or payments company <br> </li> <li>Have experience writing SQL to query relational databases<br> </li> <li>Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders <br> </li> <li>Experience mentoring junior team members in technical skill development, operational strategy and problem solving<br> </li> <li>Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges<br> </li> <li>Have strong financial modeling and analytical skills to investigate, prioritize, and identify the root cause of issues<br> </li> <li>Have experience managing multiple, concurrent work streams, identifying and triaging technical issues and driving solutions with clear metrics to show impact<br> </li> </ul>    A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.     <p> The annual US base salary range for this role is $133,100 - $199,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. </p> <p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p>       <p>Remote locations</p> <p>Remote in United States</p>     <p>Team</p> <p>Payments</p>     <p>Job type</p> <p>Full time</p>    <a href="#"> Apply for this role </a>

Financial Data Analyst

CVSHealth

Sales Ops Support - Analyst

<h2>About the team</h2>The Capacity Planning Forecast analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results!<h2>About the role</h2><p>The Capacity Planning Forecast Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans.</p><h2><b>You Will Get To:</b></h2><ul> <li>Build capacity planning and forecast models from the ground up</li> <li>Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow</li> <li>Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers</li> <li>Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours</li> <li>Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations</li> <li>Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification</li> <li>Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics</li> <li>Report out on interval, daily, weekly and monthly performance against plan</li> <li>Other duties and responsibilities as assigned</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $79,300.00 - $126,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred</li> <li>3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment</li> <li>Experience using workforce management applications to assist with planning processes (preferably using Aspect)</li> <li>Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce</li> <li>Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources</li> <li>Strong financial and business sense, and ability to demonstrate analytical capability</li> <li>Proficiency in planning using productive hours models to optimize workforce efficiency</li> <li>Experience collaborating with outsourced vendors to enhance operational performance</li> <li>Able to work independently and creatively in ambiguous environments</li> <li>Excellent verbal and written skills</li> <li>High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions</li> </ul><h2><b>Transferable Skills</b></h2><p>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!</p><h2>Get to know us</h2><p>Zillow is reimagining real estate to make home a reality for more and more people.</p><p>As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.</p><p>Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.</p><p><i>Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.</i></p><p><i>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.</i></p><p><i>Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.</i></p>

Zillow

Capacity Planning Forecast Analyst

Miratech

Salesforce Solution Architect

<h2>About the team</h2>The Enterprise Applications (EA) organization at Zillow is a dynamic and collaborative group of professionals who are dedicated to delivering world-class tools and technology to support Zillow's employees! Whether its full stack applications we’ve built on AWS or extensible third party platforms such as Glean and ServiceNow, the EA team is dedicated to helping our entire employee base operate optimally and efficiently, fostering a culture of inclusion and collaboration, and partnering closely with tech, engineering, product and core business functions to deliver solutions that delight our internal customers.<h2>About the role</h2><p>Join Zillow as a principal engineer focused on helping us gain more from our technology stack, evaluating and recommending AI capabilities in our portfolio, helping us stay on top of industry trends, and providing thought leadership on how best to scale our platforms for the needs of Zillow’s future. You will serve as a key member of the Enterprise Applications leadership team, acting as a thinking partner with your peers to build scalable architecture, raise our bar for operational excellence, mentor other engineers, and advise on how we can leverage AI to most effectively increase our employees’ productivity.</p><p><b>As a Principal SDE, Enterprise Applications, you will:</b></p><ul> <li><p>Regularly assess AI capabilities on core platforms, improve feature rollouts for employee efficiency and collaboration.</p></li> <li><p>Build tools to help our employees at Zillow be more productive in their day to day lives.</p></li> <li><p>Collaborate with your peers to drive execution of initiatives in support of helping our employees collaborate more seamlessly and gain leverage out of existing toolsets.</p></li> <li><p>Assess the skills and career aspirations of engineering team members to help identify growth opportunities and provide mentorship where appropriate.</p></li> <li><p>Find opportunities to reduce technical debt and drive ongoing improvement initiatives, ensuring Zillow maintains a top-tier technology infrastructure.</p></li> <li><p>Constructively negotiate trade-off discussions with other senior leaders, articulating pros and cons while providing options and recommendations that align with Zillow's goals and values.</p></li> <li><p>Establish strong connections with key individuals spanning the Product, People, and Technology &amp; Engineering organizations, serving as a reliable consultant who can provide guidance, anticipate challenges, and find innovative solutions for business issues.</p></li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li><p>10+ years of experience building and delivering enterprise solutions to help employees collaborate more effectively and be productive.</p></li> <li><p>Strong understanding of AI/ML, NLP, and Generative AI concepts.</p></li> <li><p>Proven experience building enterprise-grade AI applications.</p></li> <li><p>Passionate about the latest AI offerings and technologies as they relate to productivity and helping increase day-to-day effectiveness.</p></li> <li><p>Expertise in enterprise architecture, modern design patterns, system scalability, and API (REST, GraphQL) design.</p></li> <li><p>Familiarity with DevOps principles and standard methodologies.</p></li> <li><p>Proficient in one or more programming languages; hands-on experience with front-end and back-end frameworks.</p></li> <li><p>Ability to seamlessly adapt your communication style to the audience ranging from individual contributors on your team to senior leaders and executives.</p></li> <li><p>Advocate for career development and multiplying the impact of team members, providing mentoring and coaching to individual contributors.</p></li> <li><p>Strong commitment to operational excellence, constantly striving to uncover the underlying causes of problems, using data to guide your decision-making, and fostering a culture of ongoing improvement.</p></li> <li><p>Familiar with Agile Scrum processes and associated ceremonies.</p></li> </ul><h2>Get to know us</h2><p>Zillow is reimagining real estate to make home a reality for more and more people.</p><p>As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.</p><p>Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.</p><p><i>Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.</i></p><p><i>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.</i></p><p><i>Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.</i></p>

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