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Req ID: 74876 Location: Remote, Tulsa -TUL Areas of Interest: Relationship Management Pay Transparency Salary Range: $85,000 - $110,000 Application Deadline: 10/31/2024 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You make the most out of every opportunity. Bring your knowledge, skills, and abilities to us as a Relationship Manager in TransFund. You’ll be positioned for a great career! <h2>Job Description</h2> The Senior Relationship Manager, TransFund is primarily responsible for directing and providing service to TransFund’s most significant and technically complex clients, including ongoing support, consultation, cross-selling new products, and contract renewal. Also produces network improvements through product development, system enhancements, training materials and customer documentation, and provides training for lesser-experienced Relationship Managers. <h2>Team Culture</h2> This is a team that has your back, where collaboration creates trust, and everyone pitches in when there is an issue to resolve. Regularly scheduled team meetings and teambuilding activities are commonplace. <h2>How You'll Spend Your Time</h2> <ul> <li>You’ll have the autonomy to define your own call/work plan for the year. </li> <li>You’ll travel about 50% of the time. </li> <li>You’ll act as the senior escalation contact for client service issues.</li> <li>You’ll participate in the development of new products and network enhancements to provide additional revenue opportunities.</li> </ul> <h2>Education &amp; Experience Requirements</h2> The required level of knowledge is normally acquired through a Bachelor's degree in Business or Finance and 7+ years’ experience in the EFT industry with 5+ years’ experience in sales and relationship management involving financial institutions, data processors, ATMs and a card base commercial lending environment or an equivalent combination of education and experience. <ul> <li>Extensive knowledge of the EFT Industry, especially related to processing</li> <li>Extensive knowledge of relationship management methodology</li> <li>Advanced knowledge of Bank products, operations/product delivery system, banking applications</li> <li>Excellent verbal and written communication skills</li> <li>Excellent PC and software package skills and on-line system experience</li> <li>Excellent organizational skills</li> <li>Excellent interpersonal skills in order to lead, motivate, and promote team building</li> </ul> <h2>Working Conditions &amp; Physical Requirements</h2> Office - Occasional Travel BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

TransFund Senior Relationship Manager

Habitat for Humanity International (HFHI) is seeking a talented professional to fill the position of the Global Foundations, Organizations &amp; Institutions (GFOI) Administrator and Project Support. This person will provide project, event, and administrative support to the GFOI leadership. This self-starter will use their experience and interpersonal skills to collaborate and negotiate with all levels of the organization regarding various GFOI projects. This person will report to GFOI VP. This is a part-time position (30 hours) that may be based remotely or hybrid near Atlanta, GA and requires up to 5% travel. Responsibilities: *50% - Proactively assist with projects and special assignments, such as GFOI roadmap/ strategy, FOI donor strategies e.g. UNHCR. *Work with GFOI LT and GFOI Team to develop a 3-year GFOI Framework. *Work with VP on development of specific donor frameworks (e.g. UNHCR, For Profits etc. *Support design and review of presentations in ppt and other formats for key meetings e.g. OLT, SMG, AOs. *30% - Provide administrative support, manage VP calendar, VP expenses, support in GFOI retreats and other key GFOI meetings. Maintain accurate records in CRM system on behalf of VP-GFOI. *20% - Support VP-GFOI – Be flexible to take on last minute projects and tasks as needed. Requirements: *Bachelor’s degree or equivalent combination of education and experience. *2+ years of relevant experience. *This proactive self-starter must be flexible, collaborative, and able to multitask in a fast paced environment. Must have strong organizational skills and extremely high attention to detail. Must maintain confidentiality of sensitive issues and be a problem solver. *Outstanding people skills and high emotional intelligence in order to proactively anticipate departmental needs and interact with all levels of the organization and external customers. *Ability to work autonomously within established procedures and practices. *Must have excellent written and verbal communications skills. The person in this role must be able to articulate clear information to wide range of people. Communications with staff in regional and field offices from areas both within and outside the US will be included in this role. *Proficiency with Microsoft Office Word, Excel, Outlook and PowerPoint required. *Ability to multi-task and prioritize is important. Must be able to execute tasks within defined timelines. *Active support of HFHI Values: -Humility – We are part of something bigger than ourselves -Courage – We do what’s right, even when it is difficult or unpopular -Accountability – We take personal responsibility for Habitat’s mission -Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct. Preferred: *High level of Habitat knowledge. *Experience with CRMs. The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $18.47-$23.73 per hour. #LI-DNP

Terwilliger Centre for Innovation in Shelter

Project Support Administrator (Part-time)

Who are we? AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion. AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global &amp; Market Expansion. Supporting those strategies are 18,000 colleagues at more than 150 operating locations and a global network of sales, service and support location in 30 countries around the world. At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner. We also are sensitive to the needs of our communities, and, as a company, support programs that help those communities meet their health, education and social needs. AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&amp;P 500. url: <a href="http://www.ametek.com" target="_blank">www.ametek.com</a> Position Summary The Customer Service Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction. Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries. Essential Duties &amp; Responsibilites <ul> <li>Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.</li> <li>Grow customer relationships with our key customers by customer visits with Sales, regular phone contact and check ins. </li> <li>Quoting, purchase order review, order entry and maintenance, customer website management and resolution of customer issues.</li> <li>Maintain files for quotations, orders, contracts and documents for assigned customers.</li> <li>Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.</li> <li>Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.</li> <li>Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.</li> <li>Must have solid understanding of repair operations and associated work flow.</li> <li>Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.</li> <li>Build relationships and support outside Sales personnel to ensure awareness of and alignment with AMETEK repair center goals and customer needs.</li> <li>Ensure compliance to US Export Regulations.</li> <li>Review and negotiate contract Terms and Conditions for the Customer Service and Sales Team.</li> <li>Performs other related duties as assigned by different departments of the company.</li> <li>Assimilate technical knowledge of products and processes.</li> <li>Observes all safety and security procedures. </li> <li>Uses equipment and materials properly.</li> <li>Reports potentially unsafe conditions.</li> <li>Other duties as assigned.</li> </ul> Education <ul> <li>College Degree or comparable work experience ​​​​​​​Experience </li> <li>Minimum 5 years as a Customer Service Representative in the Aviation or manufacturing Industry. </li> <li>Experience the General Aviation Market is preferred</li> <li>Must understand the process flow for fabricated and purchased parts. </li> <li>Must thoroughly understand Engineering and Manufacturing Bills of Material and be capable of performing requirements analysis and reconciliation of both make and buy components.</li> <li> Strong computer skills are a must, to include Excel, Word, and PowerPoint <ul> <li>Excel – ability to create pivot tables, charts, v-lookups, formulas, advanced filters etc.</li> <li>PowerPoint – layout, charts, transitions/animations, general design and layout.</li> <li>Oracle experience strongly preferred; specifically, Quantum.</li> </ul> </li> <li>Must have strong analytical skills and be versatile as well as have healthy experience of collection and analysis of complex data, both narrative and statistical. </li> <li>Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, interpersonal skills, well-developed problem-solving skills, solid organizational skill; and the demonstrated ability to be self-directed and effectively relate to all levels of the organization.</li> <li>Experience must include negotiation and bid and cost proposal experience. </li> </ul> Preferred <ul> <li>Prior contracts experience.</li> <li>Knowledge of ERP/MRP systems. Experience with Quantum. </li> </ul> Qualifications <ul> <li>Must read, write and speak English fluently. Strong attention to detail and focus on quality and accuracy.</li> <li>Ability to read and interpret documents such as Parts Manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. </li> <li>Should have ability to work alone and also within a team.</li> <li>Ability to multi-task and in a fast paced, changing environment. </li> <li>Ability to handle stress and demonstrate strong problem solving ability.</li> <li>The candidate should be self-motivated, a quick learner, and innovative.</li> <li>Preferred:</li> <li>Strong business judgment and ethical work habits.</li> <li>Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers.</li> <li>Strong attention to detail and focus on quality and accuracy.</li> <li>Customer focused and results oriented. </li> <li>Looks for ways to continuously improve and promote quality.</li> <li>Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment.</li> <li>System knowledge such as Microsoft office and Quantum.</li> <li>Ability to work well under pressure, multi task and meet deadlines. </li> <li>Looking for a hands-on individual with the ability to see the big picture.</li> </ul> ​​​​​​​ Direct Reports <ul> <li>None</li> </ul> ​​​​​​​ Typical Working Conditions <ul> <li>Work will be conducted mostly indoors whether in an office type environment or in a “shop” type environment.</li> <li>Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been open to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.</li> <li>May require after hours, including weekends, availability to cover AOGs and customer schedules.</li> </ul> ​​​​​​​ Essential Physical Tasks <ul> <li>Must be performed with or without reasonable accommodation.</li> <li>The employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.</li> <li>The work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet.</li> </ul> ​​​​​​​Other <ul> <li>Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder</li> <li>Travel: 0%</li> <li>Relocation is not available for this position</li> </ul>

AMETEK

Customer Support Specialist

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Financial Crimes and Supportability (FCS) team at Stripe serves to protect Stripe and its users from crime. Our people play an important role in combating financial crime across a global footprint and enabling Stripe to responsibly increase the GDP of the internet. As dependable partners for our users, business teams, financial partners, and regulators, the global FCS team works as a cohesive whole to manage and mitigate financial crime risks and consistently exceed expectations. We are a deeply caring group of professionals, slightly obsessed with our tradecraft, dedicated to protecting our users and the financial ecosystem from crime, and committed to our work, lives, and hobbies with equal passion. <h2 id="what-youll-do">What you’ll do</h2> As an Financial Crimes and Supportability Policy Advisory Lead, you help protect Stripe and its users from crime by monitoring and analyzing new regulations and industry advisories that may impact Stripe’s policies, and developing and implementing appropriate policies to address these changes. You will also oversee the creation of risk-based policies across the Financial Crimes and Supportability program. You will collaborate with cross-functional teams to develop and implement organization-wide policy initiatives, ensuring consistent application and adherence to these policies across the organization. Additionally, you will establish risk-based policy frameworks to create global standards, while partnering with regional teams to meet local expectations and enable business growth. You will also engage with industry associations, regulatory bodies, and policymakers to stay informed on emerging trends and best practices, and represent the organization in policy-related discussions, contributing to the development of industry standards and regulations. You’ll help to turn our vision for the future of financial crimes compliance into reality by relentlessly cultivating the application of risk-based best practices for policies, processes, and procedures not just within our team but consistently across Stripe. We are looking for an energetic and seasoned financial crime professional looking to help Stripe’s Financial Crimes and Supportability Policy function as it keeps pace with Stripe’s increasing global footprint and product expansions. The successful candidate will be experienced in navigating nuanced and complex problems with a pragmatic, risk-based, and solutions-oriented mindset. A senior financial crimes compliance expert, the successful applicant should also be passionate about the importance of intentional and well-designed policy structures to unlock practical and innovative solutions while carefully balancing regulatory and financial partner considerations. We are looking for someone who is prepared to roll up their sleeves and join the rest of the Financial Crimes and Supportability Policy team to get “stuck in” as part of the broader team’s activities. Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day. The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Monitor and analyze new regulations, industry advisories and illicit finance and/or risk typologies that may impact Stripe’s policies and develop and implement appropriate policies to address these changes. </li> <li>Oversee the creation of risk-based policies across the Financial Crimes and Supportability program, including global financial crimes, controls and product policies. </li> <li>Establish risk-based policy frameworks which create global standards, while partnering with regional teams to meet local expectations and enable business growth. </li> <li>Leverage expertise about industry standards, best practices, and regulatory requirements to set consistent and defensible policy guidelines for Stripe’s products, customers, and processes and controls. </li> <li>Collaborate with cross-functional teams to develop and implement organization-wide policy initiatives. </li> <li>Ensure consistent application and adherence to these policies across the organization. </li> <li>Engage with industry associations, regulatory bodies, and policymakers to stay informed on emerging trends and best practices. </li> <li>Represent the organization in policy-related discussions and contribute to the development of industry standards and regulations. </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5 years experience at working on KYC/CIP/onboarding, Due Diligence, AML, sanctions policies at a financial institution, multinational corporation, or other similar large organization. </li> <li>Extensive relevant experience designing tailored risk management policies and frameworks, including crafting standards based on industry best practices and regulatory guidance </li> <li>Demonstrated experience in strategic change and growth of a complex Financial Crimes program </li> <li>Effective relationship building with product and sales professionals to enable safe and rapid growth </li> <li>Strong desire to innovate and improve financial crime compliance effectiveness at a systemic level </li> <li>Experience in juggling numerous aspects of an AML/CTF/sanctions compliance program </li> <li>Ability to work efficiently and independently in a fast-paced, high-volume environment </li> <li>Ability to work cross-functionally with internal stakeholders </li> <li>An effective and relatable “culture of compliance” mentality </li> <li>Demonstrated talent for strong written and verbal communications, including translating complex legal or regulatory vernacular into layman’s terms </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Payments or FinTech experience </li> <li>Demonstrable experience in another financial crimes subject matter area </li> <li>A JD or equivalent legal degree </li> </ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $117,100 - $175,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Legal Job type Full time <a href="#">Apply for this role </a>

Stripe

Financial Crimes and Supportability Policy: Advisory Lead

Job Description:A Senior Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully apply our platform to achieve their desired business outcomes. A successful CSM builds memorable client relationships and shows ability to achieve trusted adviser status in the customers’ minds. They work closely with account executives to drive renewals and expansion opportunities to achieve outstanding gross and net retention targets.Who you’re committed to being:<ul> <li>You are dedicated to deeply engaging with our customers, ensuring they derive maximum value from our platform to meet their business objectives.</li> <li>You build and champion long-lasting relationships, establishing yourself as a trusted adviser who understands and anticipates customer needs.</li> <li>Your are committed to delivering an outstanding customer experience and achieving business outcomes, which drives your success!</li> </ul>What you’ll do:<ul> <li>Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.</li> <li>Take full accountability for your accounts in all aspects from onboarding to renewal.</li> <li>Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.</li> <li>Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.</li> <li>Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.</li> <li>Inspire change within customers to drive adoption of standard methodologies and successful implementations.</li> <li>Predict and forecast risk, renewal and expansion within customer portfolio.</li> </ul>Experience you’ll bring:<ul> <li>Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)</li> <li>Experience supporting global enterprise customers on both SaaS and OnPremises solutions</li> <li>Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments</li> <li>An understanding of the software engineering development life cycle and workflows</li> <li>Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions</li> </ul>Requirements:<ul> <li>Ability to travel 25-50%</li> <li>Experience with Gainsight and Salesforce.com preferred</li> <li>Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual base salary + variable for this role is $144,000 - $160,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-LDB

Pluralsight

Sr. Customer Success Manager

About FlightSafety International
 
 FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
 <h2>Purpose of Position</h2>
 <h2>Tasks and Responsibilities</h2>
 <ul> 	<li>Responsible for the administration and maintenance of various operating systems across multiple platforms.</li> 	<li>Responsible for setting up and maintaining the software file structure for each project.</li> 	<li>Responsible for configuration management of the simulator software including setting up and maintaining the source control systems and performing software builds, packaging, and installation.</li> 	<li>Supports the installation and implementation of device drivers for interfacing with hardware.</li> 	<li>Responsible for supporting mathematical support library, systems utilities and debug packages under the direction of a more senior engineer.</li> 	<li>Evaluates hardware and software to be installed on production and development computer systems under direction of a more senior engineer.</li> 	<li>Maintain consistency and quality of simulation software packages and its implementation on production and development computer systems.</li> 	<li>Support software developers and applications engineers in the programming and debugging of simulation software.</li> 	<li>Assist with documenting Policies and Procedures to be used by training center technicians and simulation software developers.</li> 	<li>Assist with documentation related to in-house and on-site software/hardware training classes which train employees and site technicians in up-to-date simulation environment, procedures, maintenance and trouble shooting.</li> 	<li>Works with fellow software engineers, hardware engineers and management to affect a smoothly integrated system.</li> 	<li>Reviews and utilizes the OS and simulation software logs to support and inform co-workers.</li> 	<li>Travel, shift work, and special work hours may be required to accomplish some of the above tasks.</li> </ul> <h2>Tasks and Responsibilities </h2>
 <ul> 	<li>Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.</li> 	<li>Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.</li> 	<li>Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.</li> 	<li>Accountable for the accuracy and completeness of assigned tasks.</li> 	<li>Able to adhere to a work schedule including prompt and regular attendance.</li> 	<li>Ability to work in a constant state of alertness and safe manner.</li> </ul> <h2>To perform the job successfully, an individual should demonstrate the following competencies:</h2>
 <ul> 	<li>Accountability - Shows up to work as scheduled, and follows instructions, policies, and procedures.&nbsp; Meets productivity standards, deadlines, and work schedules.&nbsp; Accepts full responsibility for quality of work, both independent and team projects.</li> 	<li>Adaptability- Quickly modifies behavior to maintain effectiveness when experiencing major changes in work tasks or work environment.&nbsp; Approaches change as opportunities for learning and development.</li> 	<li>Results Oriented - Focuses on results and desired outcomes and how best to achieve them by ensuring that they and others stay focused on the objective and perform in accordance with clear expectations.</li> 	<li>Teamwork - Cooperates and collaborates with&nbsp;all&nbsp;teammates to achieve common goals by sharing information or expertise; working together to solve problems in a positive manner while valuing the contributions of others.</li> </ul> <h2>Knowledge, Skills, Abilities</h2>
 SOFTWARE KNOWLEDGE AND SKILLS: Demonstrated experience in the following: <ul> 	<li>Fortran 90, C and C++; and/or Unix highly desired</li> 	<li>Workstation and Server Operating Systems</li> 	<li>Scripting Languages; MS Dev Studio; MS Visual Source Safe and Team Foundation Services</li> 	<li>MS Office, including Power Point and Access Emacs and VI a plus</li> </ul> EQUIPMENT KNOWLEDGE AND SKILLS: PC hardware, servers, networking hardware and standard office equipment such as computers, phones, photocopiers and fax machines. <h2>Knowledge, Skills, Abilities</h2>
 <h3>LANGUAGE SKILLS:</h3> &nbsp;Fluent technical English through both verbal and written communications is a must.&nbsp; Able to effectively present information, pose and respond to questions from subject matter experts including technical, pilot, engineering, managerial, clients and customers.&nbsp; The occasional need to effectively present information in one-on-one or small group presentations is required. <h3>MATHEMATICAL SKILLS:</h3> Able to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. <h2>REASONING ABILITY</h2>
 Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. <h2>CERTIFICATES, LICENSES OR REGISTRATIONS:</h2>
 <ul> 	<li>Valid Driver’s License, where applicable.&nbsp; Must possess a valid Passport or be able to obtain a valid Passport at company expense.</li> 	<li>Ability and willingness to travel at least 75-80%</li> </ul> <h2>Physical Demands and Work Environment</h2>
 While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance. Must work with keyboard, mouse, and monitor for long periods of time. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and fumes or airborne particles. The noise level in the work environment is usually moderate. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

FlightSafety International

Software Engineer Product Support

<h1>Head of On Premises Support, AMER</h1> Support | Austin, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/12472/head-of-on-premises-support%2c-amer/job?mode=apply" target="_blank">Apply for this job</a> We are looking for a passionate leader to run our On-Premises support operations in the Americas. Collaborating with group managers and heads of departments and geos, this position will define strategic direction and operational strategies for our On-Premises products in the Americas support team, identify areas for continuous improvement, contribute to policy definitions, and most importantly develop the talent. This person will collaborate with their peers to champion the support organization's 3-year strategy, more specifically focusing on supporting customers to be successful with using the Data Center deployment option of our products. To service our customers effectively, you need to be able to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management, and calibration exercises. On-Premises products continue to play an important role at Atlassian and the support team is responsible for some of our largest customers. This is an opportunity to play a major role in impacting huge customers, solve complex problems, create and execute a longterm strategy, and provide a major contribute to Atlassian’s goals. Your success will be based on your ability to: <ul> <li>Deliver legendary support to On-Premises customers, with special focus on large Enterprises using our Data Center products</li> <li>Grow the leadership capability in the org - group managers, front line managers, and their teams</li> <li>Attract and nurture top talent</li> <li>Monitor and optimize critical business processes and operational metrics</li> <li>Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking</li> <li>Demonstrable ability to drive a cross-functional team to execute against a strategy you devised</li> <li>Both delegate when appropriate and feel comfortable diving in and executing when needed</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $193,500 - $258,000 Zone B: $174,100 - $232,200 Zone C: $160,600 - $214,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Define and implement support strategy in the Americas to improve customer experience, scale the team, develop talent, balance cost and coverage</li> <li>In collaboration with Escalation Managers, Product, and Support &amp; Success leadership, drive customer Executive Level escalations to resolution</li> <li>Support and develop senior leadership capabilities in the team</li> <li>Develop an environment and culture of legendary support in the team</li> <li>Present strategy, key insights, financial/non-financial achievements, quarterly progress updates to senior leadership in a compelling manner</li> <li>Collaborate with key partners (On-Premises Product Leads, Other On-Premises Regional leadership, Support &amp; Success leadership, etc) to drive visibility of customer needs and ensure multi-functional collaboration</li> <li>Analyze operational metrics to determine strategic wins and drive improvements that will increase value for our customers</li> <li>Align closely with the Head of On-Premises EMEA and Head of On-Premises APAC to ensure process alignment</li> </ul> <ul> <li>15+ years of experience in fast-growing global support operations serving complex Enterprise customers</li> <li>Leadership experience managing large multi-cultural teams to consistently meet and exceed operational performance goals</li> <li>Experience with large-scale organizational change</li> <li>Experience with communicating with C-level executives, internally and externally</li> <li>Exceptional behavioral assessment capability and the ability to teach others</li> <li>Demonstrated experience in designing and implementing talent-nurturing programs that grow strong leaders and strong support engineers</li> <li>Experience in building a customer-centric culture that champions the customer's needs</li> <li>Demonstrated experience and success in multi-functional influence and inspiring change in a matrices environment</li> <li>Demonstrated experience leading or participating in customer escalations and internal incidents</li> </ul> <a href="https://careers-americas.icims.com/jobs/12472/head-of-on-premises-support%2c-amer/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Head of On Premises Support, AMER

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The Application Support Manager is responsible for leading and managing a talented Application Support team. Application Support is responsible for ensuring the resolution of application and system issues for internal and external users of our proprietary software platform. This role has a customer-first mentality and strives to ensure the team provides the best service in the fastest and most efficient manner. <h3>Essential Job Duties &amp; Responsibilities</h3> <ul> <li>Lead Application Support team members with an emphasis on development and growth. Objectively measure team performance and provide guidance to improve and ensure high levels of client service. Focus on informing the prioritization and tracking the resolution of known issues. Use metric-driven projections to manage the staffing model of the team.</li> <li>Work to eliminate obstacles and roadblocks to ensure your team can focus on execution. Proactively search for ways to improve and optimize our support tools and processes and reduce our SLA response time. </li> <li>Work to understand customer pain points and monitor trends and patterns. Advocate better customer experience and support process by partnering with the Product Management team to prioritize scalable system solutions. Maintain relationships with Business Development, Customer First Advocate, and Partner Relations teams to facilitate efficient handling of requests and seamless hand-off.</li> <li>Regularly provide updates to senior leaders, stakeholders, partners, etc. Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product. Manage stakeholder relationships, reviewing performance and issues lists to help drive faster response times and higher quality. </li> </ul><h3>Required Skills, Knowledge &amp; Abilities</h3> <ul> <li>At least 3-5 years managing proprietary software support teams</li> <li>Technical background with a keen understanding of broader business needs and strategy</li> <li>Proven ability to collaborate across all departments</li> <li>Proven ability to deliver projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation</li> <li>Strong presentation and technical writing skills to effectively communicate with other teams</li> <li>Ability to juggle multiple projects and prioritize work accordingly</li> <li>Experience with Agile/Scrum methodology</li> <li>Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc.</li> <li>Extraordinary customer service and relationship management experience</li> <li>Critical thinking skills</li> <li>Bachelor’s Degree or equivalent experience</li> <li>Experience with Loans or FinTech (preferred)</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Application Support Manager

<h1>Senior Principal Engineer, Customer Support Technology</h1> Engineering | Austin, United States | Remote, Americas | Full-Time <a href="https://careers-americas.icims.com/jobs/12036/senior-principal-engineer%2c-customer-support-technology/job?mode=apply" target="_blank">Apply for this job</a> The Senior Principal Software Engineer will drive work to build our next generation Customer Support Technology on top of Atlassian’s cloud platform, and develop Supportability standards and drive adoption of those across the entire Engineering organization at Atlassian. <ol> <li>Formulate the strategy to move our Customer Support Technology from the current implementation to the next generation Customer Support Technology on top of Atlassian’s cloud platform.</li> <li>Work with dependency teams to develop a plan and roadmap.</li> <li>Migrate Customer Support org to the new system while achieving CSS business goals and staying within guardrails to ensure high customer satisfaction and keeping support costs low.</li> <li>Develop Supportability standards and drive adoption of those across the entire Engineering organization.</li> <li>Help with hiring and mentoring of other engineers on team.</li> <li>Act as Technical Lead for a team of engineers.</li> <li>Be responsible for quality of the code base and operational excellence.</li> <li>Build relationships with key Customer Support org stakeholders and Engineering leaders across Atlassian.</li> </ol> <ol> <li>Bachelor’s degree in Computer Science or equivalent.</li> <li>10+ years of experience working as senior Software Engineer.</li> <li>5+ years of experience acting as Technical Lead for a team of engineers.</li> <li>Experience with Customer Support Technology, ticketing systems, and use of AI to solve customer support problems will be a plus.</li> </ol> Compensation At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $234,100 - $312,100 Zone B: $210,700 - $280,900 Zone C: $194,300 - $259,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="https://atlassian.icims.com/proxy/classic-data/classic-data-spa/export/profile/JOB/go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/12036/senior-principal-engineer%2c-customer-support-technology/job?mode=apply" target="_blank">Apply for this job</a>

Senior Enterprise Architect - Enterprise Technology - Customer Support

Req ID: 75159 Location: Tulsa -TUL Areas of Interest: Business Development; Commercial Banking Pay Transparency Salary Range: Not Available Application Deadline: 07/31/2024 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> If you're ready to grow your career in Commercial Banking, you've come to the right place. As a leading provider of sophisticated financial solutions, we are committed to providing exceptional customer experience in a positive work environment, and passionate about serving our communities. Delivering tailored solutions for middle-market privately owned businesses is at the heart of our organization, and as a Relationship Manager, what you do matters. <h2>Job Description</h2> The Relationship Manager IV – Commercial Banking is primarily responsible for the sales of various financial products and the servicing of commercial loans to middle-market privately owned businesses. This position requires strong knowledge of the commercial underwriting approval processes. Advanced knowledge of Wealth Management products, Treasury Services, deposit offerings and the other bank services. Responsible for managing portfolios, which include the largest, most profitable customer relationships. Provides more junior officers with functional guidance. <h2>Team Culture</h2> Meaningful impact comes from working together. Our team is a small and cohesive unit; even our executives pitch in to help with clients. Our camaraderie, shared decision-making, mutual respect for others, and desire to win are what make us successful. Managers at all levels practice an open-door policy to encourage candid communication, feedback, and discussion. Ideas on how to impact the bottom line are listened to, encouraged, and respected. As a team, we are deeply connected with our communities, committed to social outreach, and volunteer and participate in worthy causes. We are proud of the company’s contributions to the organizations we serve and the great opportunity we have to give back. <h2>How You'll Spend Your Time</h2> <ul> <li>You’ll prospect, network, develop new business, and cross-sell our services.</li> <li>You’ll participate in community and professional activities to enhance our image and expand your network of business contacts to develop new business.</li> <li> You’ll partner with credit on the approval, documentation, and booking processes. Analyzing and evaluating credit requests, writing loan commitments, and recommending appropriate risk rating and issue declinations. </li> <li>You’ll monitor and manage existing credit relationships, including credit renewal, review detailed analysis of current financial statements and collateral valuations, cash flow analysis, managing delinquencies, and document exceptions.</li> <li>You’ll compile reporting to monitor asset, credit quality, and compliance with policy/regulation and determine appropriate action for wire transfers.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s degree and 8-10 years’ experience in commercial lending or 14-16 years’ equivalent experience <h2>Working Conditions &amp; Physical Requirements</h2> Office - Occasional Travel BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

65 Customer Service Jobs