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CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Description:The RMS Coordinator is the primary point of contact for RMS internal partners, RMS clients and RMS product users. Success in this position requires an individual that is flexible, solution-oriented and a self-starter that can work independently to provide knowledgeable and results-oriented service. The RMS coordinator maintains a strong working knowledge of the RMS organization, processes, products, and technology and is empowered to ensure client issues are resolved in an accurate and timely manner. This empowerment requires confidence in both the knowledge of the client’s business practices, as well as, product offerings.The RMS Coordinator is accountable for the client service relationship, in addition to working with RMS and other escalation partners for issue resolution. This individual is responsible for the identification and documentation of issues and communication with the requestor, even if the issue involves other departments. The position demands outstanding reliability and follow-through and requires excellent verbal and written communication skills including telephone and active listening skills, efficient problem-solving and technical troubleshooting skills, the ability to delegate effectively and excellent organization skills. The ideal candidate will be a highly motivated individual who can work well with little to no supervision and is a reliable, resourceful and professional.General Responsibilities:<ul> <li>Be an ambassador of RMS providing consultative information for the end users and RMS clients. Develop cooperative relationships with RMS Level 2, RMS Sales, Corporate Partners, such as Manheim and MDM and our client teams.</li> <li>Inform all parties of the status of open issues and work closely with escalation partners to identify, document and monitor all exceptions to the standard processes to create best practices.</li> <li>Problem solving, including consulting with dealers and educating them about RMS, Manheim Digital / In-Lane and ancillary partners. Part of this process will include identifying, assessing and resolving issues and determining who needs communication, including central functions such as IT or Product.</li> <li>Provide responsive, timely telephone, chat and email support. At a minimum, all calls should be returned before the close of business on the same day. The RMS Coordinator will act as the single point of contact for issues, from identification through resolution as often as possible.</li> <li>Provide training to end users on all aspects of RMS and ancillary product offerings.</li> <li>Other duties as assigned.</li> </ul>Qualifications:Minimum:<ul> <li>High School Diploma/GED and 3 years’ experience in a related field.</li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;</li> <li>OR 5 years’ experience in a related field</li> </ul>Preferred:<ul> <li>College degree preferred (or equivalent experience).</li> <li>Minimum of 4 years client service experience in a technical role providing support for a customer facing, on-line based purchasing platform.</li> <li>Demonstrated experience being a client-focused, service-oriented professional</li> <li>Proven ability to learn new technologies in a software development organization.</li> <li>Motivated self-starter with exceptional interpersonal skills and commitment to client satisfaction</li> <li>Excellent oral and written communication skills, particularly in a phone or email context</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment</li> <li>Ability to listen effectively, interpret issue and utilize tools for troubleshooting and issue resolution</li> <li>Fast and motivated learner</li> <li>Working knowledge of email and internet</li> <li>Attention to detail and follow-through</li> <li>Demonstrated ability to adapt in a changing environment</li> <li>Automotive experience or exposure is a strong plus</li> <li>Adapts well to change</li> </ul>Applicants will need to reside within driving distance to one of our locations: Statesville, NC, Bordentown, NJ, Matteson, IL, Euless, TX, Tolleson, AZ, Ocoee, FL, Riverside, CA, or Atlanta, GA., as this will require in-office visits as needed.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/27/2025

Cox Communications

Customer Care Specialist II (Manheim)

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description Dealer.com is looking to add a Technical Customer Care Specialist II to their call center team! This position is 100 percent remote, and can be worked from anywhere in the United States. This position reports directly to a Supervisor and is expected to effectively work both independently and in a team environment. This position interacts directly with <a href="http://dealer.com/" target="_blank">Dealer.com</a> clients and partners, as well as internally with team members, managers and leaders within the Dealer Support organization. This position collaborates with other internal teams such as Performance Management, Implementation and Advanced Support. Our Dealer Support Team makes things more than right for our clients. On our team, technical aptitude is important, but so is a great attitude, a collaborative spirit, and a curious mind. Scheduling Expectations: <ul> <li>Employees are expected work on Eastern Time, regardless of physical location</li> <li>Hours of operation are Monday through Saturday, 8:00AM – 8:00AM PM EST</li> <li>Shifts will be determined based upon business need</li> <li>Employees will generally work Monday through Friday, and work Saturdays every six weeks</li> <li>Employees will also be expected to work some holidays</li> </ul> Core Competencies for this role include: <ul> <li>Unrelenting client focus and situational adaptability</li> <li>Resilience, confidence, resourcefulness</li> </ul> Primary Duties and Responsibilities: <ul> <li>Provide exceptional service to both internal stakeholders and external clients</li> <li>Manage the expectations of demanding clients to deliver high quality results in a timely fashion.</li> <li>Process client requests from varying inbound channels. Including both phone and email.</li> <li>Perform root cause analysis.</li> <li>Document processes and resolutions.</li> <li>Develop extensive knowledge of DDC products and services.</li> <li>Learn and utilize DDC support tools, processes and procedures.</li> <li>Assist with additional special projects as assigned.</li> <li>Follow and adhere to all Support policies, including call and case-handling practices.</li> <li>Provide feedback on current practices to Support leadership.</li> <li>Demonstrate flexibility to work any of the Support shifts including but not limited to a rotating Saturday shift.</li> <li>Other duties as assigned</li> </ul> Minimum Qualifications: <ul> <li>High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field </li> <li>Demonstrated ability to provide world class service and entice our clients to become “raving fans” of <a href="http://dealer.com/" target="_blank">Dealer.com</a> </li> <li>Strong analytical skills and data-driven thinking</li> <li>Excellent written and verbal communication skills</li> <li>Strong teambuilding skills with demonstrated problem solving abilities</li> <li>Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner</li> <li>Self-directed, driven, and enthusiastic</li> <li>Ability to multi-task and perform in a fast-paced environment.</li> </ul> What We Look For (Preferred): <ul> <li>Bachelor’s degree</li> <li>Customer relationship management (CRM)</li> <li>Cloud based telephone systems</li> <li>Troubleshooting methodologies</li> <li>HTML, CMS, Bootstrap, Email theory</li> <li>Networking, Data Analysis, DNS</li> <li>Browser configuration</li> <li>Mac, Windows, iOS</li> <li>Remote app support</li> </ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 04/05/2025

Technical  Customer Care Specialist II (Dealer.com)

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileClient Solu Spec II - Express - CAIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $41,200.00 - $61,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job DescriptionA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. PRIMARY DUTIES/KEY RESPONSIBILITES<ul> <li>Locate, start, move, and inspect vehicles on dealers’ lots safely.</li> <li>Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.</li> <li>Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)</li> <li>Inspect and record vehicle equipment and options, including damage and missing or inoperable items.</li> <li>Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.</li> <li>Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.</li> <li>Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.</li> <li>Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.</li> <li>Utilize Salesforce for planning, tracking, and reporting. </li> <li>Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.</li> <li>Develop and strengthen relationships with dealers over the phone, online, and in-person.</li> <li>Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.</li> <li>Partners with sales team in educating and training dealers on Manheim Express products and services.</li> <li>Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients</li> <li>Demonstrates professionalism and sincere appreciation for client relationships.</li> <li>Strive to consistently improve the client experience by providing high levels of customer service. </li> <li>Generates leads to other Cox Automotive business units.</li> <li>Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.</li> <li>Performs other duties as assigned by management.</li> </ul>REQUIRED EXPERIENCE &amp; SPECIALIZED KNOWLEDGE AND SKILLS<ul> <li>BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.</li> <li>Automotive knowledge preferred.</li> <li>3+ years Auction experience or dealership experience preferred.</li> <li>Valid driver’s license and safe driving record required.</li> <li>Reliable transportation is required. Mileage reimbursed.</li> <li>Effective communication (written and verbal) and interpersonal skills required.</li> <li>Strong technical aptitude.</li> <li>Must be detail orientated.</li> <li>Experience in navigating handheld and other documentation devices preferred.</li> <li>Motivated to work independently with remote supervision.</li> <li>Ability to multitask, follow directions and take instruction is required.</li> <li>Body, paint, and mechanical repair knowledge helpful. </li> <li>Familiarity with unibody and full-frame helpful.</li> <li>Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.</li> <li>Regularly required to stand, walk, talk, and hear.</li> <li>Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle. </li> <li>Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.</li> <li>Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)</li> <li>Exposure to moderate noise level, may be exposed to fumes and odors.</li> <li>Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.</li> <li>Ability to engage customers in a consultative manner.</li> <li>Solid computer skills, including ability to use Internet and MS Office effectively.</li> <li>Ability to adapt to and work effectively within a constantly changing environment.</li> <li>Excellent customer service and problem-solving skills required.</li> <li>Ability to perform repetitive tasks; manual dexterity.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Client Solutions Specialist II (Manheim Express, Atlanta East)

City of Tulsa

PEER RECOVERY SUPPORT SPECIALIST

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileSr Customer Care SpecialistManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionSince 1999, Central Dispatch has been the leader in safe and self-service auto transport. Originally built as a simple platform where shippers could securely contact carriers, we’ve now digitized every step of the process with tools and features that are now the industry standard. In 2015, we became part of Cox Automotive, giving our customers unmatched scale and resources to ship across the country with ease. Through it all, we’ve stayed true to our original mission — to help you move cars with convenience and confidence. What You'll Do: <ul> <li>Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible</li> <li>Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data</li> <li>Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy</li> <li>Manage high volume of tasks in a timely and efficient manner</li> <li>Identify client needs, research issue and provide solutions and/or alternatives</li> <li>Build sustainable relationships and engage clients by providing best-in-class service</li> <li>Meet and/or exceed established inbound call quality guidelines and key performance criteria</li> <li>Provide excellent client service and advocacy</li> <li>Work across the organization as needed to resolve client requests</li> <li>Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions</li> <li>Dispatch available vehicles to clients across all regions on an inbound basis</li> <li>Effectively communicate to the client how to use any of our client facing tools</li> <li>Perform other duties as deemed necessary by management</li> </ul>Minimum Qualifications:<ul><li>High School Diploma/GED and 5 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field</li></ul>Preferred Qualifications:<ul> <li>Auction and/or logistics/transportation knowledge a strong plus</li> <li>Excellent oral and written communications skills, particularly in a phone or email context</li> <li>Attention to detail and follow-through</li> <li>Demonstrated ability to adapt in a changing environment,</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment</li> <li>Demonstrated experience being a customer-focused, service-oriented professional</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Senior Customer Care Specialist

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $19.00 - $28.51 Hourly Job Shift Day <h2>Description</h2> Job Summary: Interacts with our Reps/customers by phone, email or in person to assist with Part Sales, part identification and technical questions. Essential Job Duties and Responsibilities: <ul> <li> Interacts with customers by phone, by email or in person to provide information ensuring the best technical service and customer support possible. </li> <li> Converses with customers to obtain information, identify problem, and provides technical assistance while answering customers’ technical questions regarding product, service, operation or maintenance. </li> <li> Researches and identifies AAON parts for specific applications. </li> <li> Liaises between development, engineering, sales, distributors and customers. </li> <li> Assists with part pricing quotes to customers. </li> <li> Refers complaints of products or service failure to appropriate departments for investigation. </li> <li> Coordinates customers’ service needs with other departments for investigation. </li> <li> May resolves complaints about billing and explain how to use product or service. </li> <li> Takes orders as needed when order cannot be placed on the Parts website or technical assistance is needed. </li> <li> Takes care of complex customer inquiries and problems regarding non-routine matters. </li> <li> Assist as needed in Rep Parts Training. </li> <li> May visit customer premises to resolve customer problems. </li> </ul> <h2>Qualifications</h2> Preferred Education and Experience: High school diploma or general education degree or equivalent. Knowledge, Skills, and Abilities: <ul> <li>Knowledge of customer service principles and practices. </li> <li>Knowledge of relevant computer applications</li> <li>Knowledge of numeric, oral and written language application</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Customer Service Representative- Parts Sales

JOB DUTIES AND RESPONSIBILITIES: <ul> <li> Utilizing their knowledge, skills and abilities the CPRSS will: <ol> <li>Teach and mentor the value of every individual’s recovery experience.</li> <li>Model effective coping techniques and self-help strategies.</li> <li>Assist service recipients in articulating personal goals for recovery.</li> <li>Assist service recipients in determining the objectives needed to reach his/her recovery goals.</li> </ol> </li> <li> Utilizing ongoing training the CPRSS may:</li> </ul> <ol><li> <ol> <li>Proactively engage consumers and possess communication skills/ability to transfer new concepts, ideas and insight to others.</li> <li>Assist in setting up and sustaining self-help (mutual support) groups.</li> <li>Support consumers in using a WRAP – Wellness Recovery Action Plan.</li> <li>Utilize and teach problem solving techniques with consumers.</li> <li>Teach consumers how to identify and combat negative self-talk and fears.</li> <li>Support the vocational choices of consumers and assist him/her in overcoming job-related anxiety.</li> <li>Assist in building social skills in the community that will enhance quality of life. Support the development of natural support systems.</li> <li>Assist other staff in identifying program and service environments that are conducive to recovery.</li> <li>Attend treatment team and program development meetings to ensure the presence of the consumer voice and to promote the use of self-directed recovery tools.</li> </ol> </li></ol> <ul> <li>Possess knowledge about various mental health settings and ancillary services (i.e., Social Security, housing services and advocacy organizations).</li> <li>Maintain a working knowledge of current trends and developments in the mental health field by reading books, journals and other relevant material.</li> <li>Attend continuing education assemblies when offered by/approved by Grand Lake Mental Health Center, Inc.</li> <li>Develop and share recovery-oriented material with other CPRSS’s approved at consumer specific continuing education trainings.</li> <li>Serve as a CPRSS by:</li> </ul> <ol><li> <ol> <li>Providing and advocating for effective recovery-oriented services.</li> <li>Assist consumers in obtaining services that suit that individual’s recovery needs.</li> <li>Inform consumers about community and natural supports and how to utilize them in the recovery process.</li> <li>Assist consumers in developing empowerment skills through self-advocacy.</li> <li>Facilitate wellness activities, groups and individual sessions to promote healthy living.</li> </ol> </li></ol> <ul><li>CPRSS are encouraged to develop specific competencies which will enhance their work skills and abilities. Identified tasks include (but are not limited to):</li></ul> <ol><li> <ol> <li>Pursue Wellness Coach Certification</li> <li>Becoming a trained facilitator of Wellness Recovery Action Plan (WRAP).</li> <li>Pursue Certified Behavioral Health Case Management Level I when/if qualified</li> </ol> </li></ol> <ul> <li>Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.</li> <li>Employee must be willing and able to perform all job related travel normally associated with this position.</li> <li>Participates in staff meetings.</li> <li>Must be willing to submit ODMHSAS Code of Ethics and Training Application, be approved by ODMHSAS to attend such training and meet ODMHSAS requirements before employment begins.</li> <li>Regular and predictable attendance is an essential job requirement.</li> <li>Must meet “satisfactory” expectations at any scheduled job performance evaluation.</li> <li>Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.</li> </ul> Must perform the specific job duties as listed above to meet position expectations. In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing. EDUCATION AND EXPERIENCE: High School Diploma or equivalent and must be in recovery from a behavioral health and/or substance abuse disorder or nicotine recovery. One year of experience and participation in local or national consumer advocacy or knowledge in mental health recovery, preferred. An expectation of core competencies in relation to individuals with co-occurring disorders.

GRAND Mental Health

Certified Peer Recovery Support Specialist

Work From Home Customer Service Coordinator- CX Solutions<h2>More Than Just a Bank, More Than Just a Career</h2>Your Voice is our voice. We’ll champion you.The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One. <h2>More Than Just Training, More About You</h2>At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:<ul> <li>Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, management and customers</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Demonstrate exceptional listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> <li>Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)</li> </ul><h2>Compensation</h2><ul><li>$21 per hour</li></ul><h2>More Benefits, More Health, More Wealth, and More Life</h2>Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.<ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Schedule Options</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance </li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul>​“At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEOWe believe in the Power of one<a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a>Basic Qualifications:<ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 2 years of customer service or call center experience</li> <li>At least 1 year of Google Suite or Microsoft Office experience</li> </ul>Preferred Qualifications:<ul> <li>At least 3 years of customer service or call center experience</li> <li>At least 6 months of experience in the financial industry</li> </ul>Work from Home Technology Requirements<ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com/" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul>Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Work From Home Customer Service Coordinator- CX Solutions

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FOR The Client Service Specialist executes all administrative tasks related to account management and policy servicing. These duties include processing policy endorsements, renewals, cancellations, and maintaining accurate account records. The Client Service Specialist ensures timely and accurate handling of client requests, policy updates, and back-end service work to support the overall client experience and meet internal compliance standards. A GLIMPSE INTO YOUR DAY <ul> <li>Orders renewal policies, verifies them against proposals, and processes them in the Agency Management System.</li> <li>Handles endorsements including entering on company websites, follows up on endorsements not received from carriers, checks endorsements for accuracy, bills endorsements and sends to client.</li> <li>Follows up on new business submissions with carriers not managed by Risk Placement Specialists.</li> <li>Enters and rates policies in carrier websites and orders new policies as needed.</li> <li>Issues standard certificates of insurance and other forms for holders (e.g. EOP, Binders, etc.).</li> <li>Monitors payment status of direct bill policies to prevent cancellations and notifies the Account Manager if there is a risk of cancellation due to non-payment.</li> <li>Tracks claims and updates the agency management system with activity, payments, and closures.</li> <li>Verifies audit accuracy, reviews with agency staff, bills audits, and sends audit review letter to clients.</li> <li>Order motor vehicle reports “MVRs” and loss runs as directed.</li> <li>Reviews and processes mail. Acts as a backup for office phone calls and walk-in traffic as needed.</li> <li>Performs other projects, duties, and tasks, as assigned.</li> </ul> WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE <ul> <li>A Property and Casualty License from state of domicile may be required within 90 days of hire and must be maintained thereafter.</li> <li>Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred.</li> <li>High School Diploma or equivalent.</li> <li>Bilingual (English/Spanish) preferred; may be required, depending on location.</li> <li>1+ year experience in Customer Service preferred.</li> <li>Knowledge of insurance markets, products, services insurance ratings and underwriting procedures preferred.</li> <li>Working knowledge of commercial lines of coverage preferred.</li> <li>Proficient in using computers and Microsoft Office Suite. Must be computer literate with the ability to learn new software.</li> <li>Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.</li> <li>Must be able to understand written and oral communications and interpret information written within policies.</li> <li>Ability to work independently with limited daily supervision and to work effectively in a team environment.</li> <li>Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.</li> </ul> WHY CHOOSE RELATION? <ul> <li>Competitive pay.</li> <li>A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. </li> <li>Career advancement and development opportunities.</li> </ul> .Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .$15.38 - $35.58

Relation Insurance

Client Service Specialist - Commercial Lines

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary<ul> <li>At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day. </li> <li> Aetna is recruiting for a Senior Manager, Value Based Care (VBC) Enablement, who will provide support for market VBC contracting and performance management activities and help bridge local market teams and the national VBC team.</li> </ul>Job Responsibilities<ul> <li>Supporting the development and implementation of strategic, value-based contract relationships.</li> <li>Identifying and prioritizing market needs, including synthesis of information from key stakeholders to inform action plans. </li> <li>Conducting market analyses to inform a comprehensive strategy for VBC implementation and performance. </li> <li>Implementing improvement initiatives to align contracting and performance management efforts across markets, including development of frameworks and standard processes. </li> <li>Communicating succinct, actionable insights for team members on relevant industry and policy updates. </li> <li>Assessing data analytics and reporting needs to drive market strategy and performance improvement. </li> <li>Communications and thought leadership, including content development and management. </li> <li>Interfacing with internal teams, including regional network VBC leadership, VBC operations, and VBC analytics to align performance goals and objectives.</li> <li>Collaborating with other departments to align VBC efforts with overall business objectives, including sharing insights, coordinating efforts, and supporting cross-functional initiatives.</li> <li>Maintaining strong relationships with key stakeholders, fostering open communication channels, and addressing any concerns or issues that arise.</li> </ul>Required Qualifications<ul> <li>A minimum of 7 years experience in the healthcare Industry.</li> <li>Adept at execution and delivery (planning, delivering, and supporting) skills. </li> <li>Adept at problem solving and decision making skills.</li> <li>Adept at collaboration and teamwork.</li> <li>Adept at growth mindset (agility and developing yourself and others) skills.</li> <li>Adept at business intelligence.</li> <li>Experience working in a highly matrixed environment. </li> </ul>Preferred Qualifications<ul> <li>A minimum of 3 of years of value-based care experience.</li> <li>Experience as a healthcare consultant would be a strong preference.</li> </ul> Education<ul><li>Bachelor's degree preferred or a combination of professional work experience and education.</li></ul>Pay RangeThe typical pay range for this role is:$67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/19/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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