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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Partner Manager, you will help the Service Delivery department play a pivotal role in building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products and services. Every day you will serve as the primary point of contact for customers, addressing their needs, resolving issues, and collaborating with internal teams to deliver exceptional service.Here’s what you will experience working as a Customer Partner Manager:<ul> <li>Responsible for day-to-day leadership and management of full-scale end-to-end revenue cycle engagement.</li> <li>Assist in the management of key client counterparts including continued communication of revenue cycle performance.</li> <li>Support internal efforts to improve KLAS and NPS scores and related activities.</li> <li>Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation.</li> <li>Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation.</li> <li>Act as a change agent to help establish common goals and create alliances across physician organizations to optimize success.</li> <li>Proactive identification of projects that will improve operational performance metrics.</li> <li>Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.</li> <li>Partner with R1 functional leaders on decisions regarding daily operations within assigned physician(s).</li> </ul>Required Skills:<ul> <li>At least 5+ years of Operational experience with at least 3 years in Revenue Cycle and 2+ years of management experience.</li> <li>Proficient in PowerPoint and Excel with presentation.</li> <li>Strong interpersonal and communication skills in a client facing role.</li> <li>Excellent reporting and data analysis skills</li> </ul>For this US-based position, the base pay range is $69,556.00 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Manager, Customer Partner

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The Market General Manager will serve as the client facing executive responsible for driving growth, account management, and overall client experience across 100+ Acute Provider Client Key responsibilities include establishing and maintaining trusted relationships and expanding our partnerships through selling new solutions. This person will be responsible for leading their team to the achievement of key performance indicators, including quota targets, client retention, and satisfactory NPS. They will lead the sales and client experience team aligned to the region, providing support, career development, and mentorship to the team. To thrive in this role, you must have a dynamic personality that approaches external relationships from the client’s perspective using effective and proactive communication, analytical skills, executive presence, and daily leadership. The Market General Manager will be tasked with various project leadership opportunities that require a high level of cross-collaboration with leaders and teams across multiple organization units.RESPONSIBILITIES<ul> <li>Client Relationship/Management: 30%</li> <li>Leadership across over sales leaders; supporting cross-sell and net new logo growth 30%</li> <li>Leadership across R1 Operations and Delivery to drive desired client outcomes: 20%</li> <li>Leadership across the Client Experience team to drive retention, satisfactory NPS, and market/industry leadership: 20%</li> <li>Collaborate with sales and operational SMEs to drive high-impact, intelligence-led client meetings.</li> <li>Collaborate cross-functionally with key business stakeholders (Finance, Legal, Operations, Global) to ensure operational excellence and client satisfaction, retention, and growth.</li> <li>Establish and communicate goals, objectives, and action plans related to clients’ revenue and book of business.</li> <li>Serve as key partner to operations in driving year-over-year revenue across client portfolio.</li> <li>Participate in the contracting and contract renewal process.</li> <li>Provide leadership and act as key escalation contact within their region and the Client Experience team overall, including having direct report(s).</li> <li>Oversee regional strategic planning.</li> <li>Lead the strategic direction, quality assurance, and consistency of Business reviews.</li> <li>Follow best-practice account management and client experience methodologies.</li> <li>Recruit talent when necessary to grow the team and backfill promotions and attrition.</li> </ul>REQUIRED QUALIFICATIONS<ul> <li> 15+ years of account management, healthcare consulting, client experience management, and/or revenue cycle operations consulting experience</li> <li>Proven track record of consultative sales and hitting quota targets</li> <li>Experience leading and engaging with VP and C-Suite level client decision-makers</li> <li>Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations</li> <li>Exceptional written and verbal communication skills</li> <li>Outstanding organization, prioritization skills, and execution skills</li> <li>Bachelor’s degree</li> <li>Proficiency with Microsoft Office, including essential-to-intermediate Excel functions and familiarity with Salesforce</li> <li>Ability to travel up to 50% </li> </ul>For this US-based position, the base pay range is $275,000.00 - $346,292.44 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

SVP Growth and Client Services

CBRE

Business Systems Analyst (PMWeb Application Support)

Full Job Description: <a href="https://drive.google.com/file/d/1-biNNxdqUidNVi_84mqW1XfbivuQAN0A/view" target="_blank">Support Services Trainer</a> Grade: Hourly 14 | H-14 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. Position Summary: The Support Services Trainer supports districtwide implementation of safety, behavior, and trauma-informed practices under the direction and supervision of the Support Services Training Manager. This position helps deliver The Mandt System® training, as well as other district determined necessary trainings, to district staff, supports compliance monitoring, and assists in the development and evaluation of training materials. The trainer plays a key role in promoting safe, inclusive, and supportive learning environments by modeling de-escalation strategies, collecting behavioral data, and reinforcing trauma-informed approaches in collaboration with school-based teams. Minimum Qualifications: Education: • High School Diploma • Associates or Bachelor’s Degree in education, psychology, social work, or related field preferred Experience: • Two (2) years of experience working in an educational or behavioral support role Specialized Knowledge, Licenses, etc.: • Proficient with Microsoft Office Suite and Google Workspace • Basic understanding of child development and trauma-informed behavior strategies • Bilingual in Spanish preferred About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

Tulsa Public Schools

Support Services Trainer (Pending Board Approval)

R10068465 Customer Experience (CX) AR Specialist - Gulf Coast Region (Open)Location:Tulsa, OK - W. 7th St. - Management - Central BSC<h2>How will you CONTRIBUTE and GROW?</h2>The Customer Experience (CX) AR Specialist is responsible for the daily tasks related to research efforts required for a portfolio of customer accounts. The CX AR Specialist will communicate and support the Division’s collection efforts, while providing high level customer service. This role will have a solid understanding of our company’s polices and procedures while actively pursuing knowledge of skills and tools to be used in all research and collection efforts. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.In particular you will:<ul> <li>Assist in the identification of account risks, potential credit problems, disputes and other customer issues.</li> <li>Communicate and escalate potential risks and/or significant matters to Supervisor and related teams.</li> <li>Correct errors, including billing errors, misapplied payments, reversed late charges and over payments.</li> <li>When customer disputes are identified, provide detailed research and resolution in a timely manner.</li> <li>Research individual documents for proof of deliveries, cylinder exchanges, contract pricing and so forth.</li> <li>Employ all research skills so that a complete understanding of the dispute is obtained and can be adequately communicated to customers and/or team members.</li> <li>Documentation is critical; log conversations, e-mails and other communications related to resolution efforts with clear, thorough and concise communication.</li> <li>Assist in special handling and billing responsibilities when needed.</li> </ul><h2>________________________</h2><h2>Are you a MATCH? </h2><ul> <li>High school diploma or equivalent.</li> <li>1 to 3 years Customer Service and/or Accounts Receivable experience preferred.</li> <li>Understanding of quality customer service and the relationship to collection efforts.</li> <li>Basic knowledge of Microsoft Office Excel.</li> <li>Knowledge of Google Suites, SAP and/or ERP systems is desired.</li> </ul>________________________We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children._________________________Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world._________________________Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank"> here</a> to view the EEO Know Your Rights poster and<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank"> here</a> to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at <a href="#">us-accommodationrequest@airgas.com</a>._________________________<a href="http://www.airgas.com/california-privacy" target="_blank">California Privacy Notice</a>

Airgas Incorporated

Customer Experience (CX) AR Specialist - Gulf Coast Region

Liberty Mutual Strategic Ventures

Associate Agent Customer Service Representative

Job Description R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The Client Experience Director (CXD) will serve as one of the primary points of contact for all day-to-day activities within the Client Experience Team. The CXD will be responsible for establishing trusted relationships with their assigned clients, and when appropriate expand our partnerships through selling new solutions. This person will be responsible for providing support to the Client Experience Team to which they are assigned as well as collaborating across various departments within R1 to drive high client satisfaction and safeguard client retention. To thrive in this role, you must have a dynamic personality who approaches external relationships from the client’s perspective using effective and proactive communication, analytical skills, and daily leadership. The CXD will be tasked with various project leadership opportunities that require a high-level of cross-collaboration with multiple organization units. RESPONSIBILITIES <ul> <li>Client Relationship/Management: 30%</li> <li>Collaboration with other R1 functions: 30%</li> <li>Client Business Reviews and Meetings: 20%</li> <li>Introducing and selling new solutions to existing clients, including having a target sales quota: 15%</li> <li>Document the client experience in CRM: 5%</li> <li>Drive high Net Promoter Score (NPS) results across their client portfolio.</li> <li>Work collaboratively across functions to ensure operational excellence to nurture and ensure client satisfaction leads to growth and retention.</li> <li>Ensure mutual understanding of goals, objectives and action plans related to client’s revenue and book of business.</li> <li>Participate in the contracting and contract renewal process.</li> <li>Contribute to region and client-level strategic planning.</li> <li>Lead the creation and presentation of business reviews.</li> <li>Assist in the implementation of new solutions and onboarding of new clients.</li> <li>Follow best-practice account management and client experience methodologies.</li> </ul> REQUIRED QUALIFICATIONS <ul> <li>4+ years of account management, client experience management, and/or revenue cycle operations consulting experience working with Director-level partners is preferred.</li> <li>Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations.</li> <li>Outstanding organization and prioritization skills</li> <li>Exceptional written and verbal communication skills</li> <li>Bachelor’s degree</li> <li>Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce)</li> <li>Ability to travel up to 40%</li> </ul> For this US-based position, the base pay range is $109,118.00 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Director of Client Success

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Manager of Client Success, you will serve as a trusted advisor and reliable advocate for clients, overseeing the client experience throughout the full revenue cycle, ensuring optimal financial outcomes, client satisfaction, and long-term retention. As an industry expert, this role serves as the primary liaison between the organization and its clients, driving strategic initiatives to enhance revenue performance, streamline operations, and ensure compliance with industry regulations.Every day you will collaborate cross-functionally with internal teams—such as billing, coding, operations, and technology—to align solutions with client goals. The Senior Manager will offer strategic guidance, support clients in maximizing revenue collection, reducing costs, and improving the overall financial health and performance of the account. To thrive in the role, you will be a a strategic thinker with strong leadership skills, a client-focused mindset, and deep knowledge of revenue cycle management industry and processes, including patient access, billing, coding, collections, and compliance.Here’s what you will experience working as a Senior Manager of Client Success:Client Relationship Management <ul> <li>Develop and maintain strong relationships with key stakeholders across client organizations to deliver an exceptional client experience.</li> <li>Serve as the primary point of contact, ensuring client satisfaction and retention.</li> <li>Address client concerns promptly and work proactively to prevent potential issues.</li> <li>Coordinate and communicates client contractual details for SLAs, performance-based pricing, fees and terms with analytics and finance teams. Communicates periodic changes based on contract amendments.</li> <li>Responsible for identifying customer needs, develop and seek buy-in on solutions and manage through the change process at the account level.</li> </ul>Client Onboarding and Implementation Success<ul> <li>Assist in facilitating the new client onboarding process to ensure smooth transition from the sales and contracting phase to the operational phase of the engagement.</li> <li>Ensure alignment of expectations.</li> <li>Develop tailored strategies to support each client's unique revenue cycle challenges and goals.</li> <li>Provide training and education to clients on RCM processes and technology.</li> </ul>Required Skills:<ul> <li>Bachelor's degree in healthcare administration, business, or related field (Master’s preferred).</li> <li>7+ years of experience in revenue cycle management, healthcare operations, or client success roles.</li> <li>Physician billing experience in specialty groups; radiology, surgical, primary care, and/or others.</li> <li>Strong knowledge of RCM processes, including billing, coding, claims management, and reimbursement.</li> <li>Excellent communication, interpersonal, problem-solving, and leadership skills.</li> <li>Proficiency in utilizing and optimizing EMR systems such as eClinicalWorks, NextGen, Epic, or Meditech</li> <li>Excellent written and oral communication skills (including presentation experience) required.</li> <li>Advanced computer skills including knowledge of patient accounting systems, analytic tools, and Microsoft Office Suite.</li> <li>Strong track record in managing multiple clients and priorities effectively.</li> <li>Demonstrated success in performance monitoring, revenue optimization, and process improvement.</li> <li>Strong analytical skills with experience in financial reporting, KPI tracking, and revenue performance analytics.</li> <li>Familiarity with healthcare compliance regulations such as HIPAA, CMS guidelines, and payer requirements.</li> </ul>Pay Range - $100,000 - $130,000 annually.For this US-based position, the base pay range is $80,019.00 - $127,950.31 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Senior Manager, Client Success

The Physician Operations Lead will partner with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. The ideal candidate will partner client representatives and other R1 operators to perform detailed reviews of patient accounts with the objective of identifying cost, operations and patient satisfaction improvements. The Physician Operations Lead also serves as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies. You will develop industry knowledge that serves as a foundation for career progression.Responsibilities:<ul> <li>Mitigate back-end revenue leakage through change management, lean process improvement, making recommendations for innovative software/workflow development, and advanced quantitative analysis on core financial metrics.</li> <li>Develops industry knowledge that serves as a foundation for career progression.</li> <li>Interpret basic data sets and create data analyses to drive desired results.</li> <li>Build strong working relationships with Client counterparts that can be leveraged for problem solving and process improvement.</li> <li>Responds to ad-hoc client requests and develops solutions in a timely manner.</li> <li>Provides value-add feedback to R1 leadership on development of project plans.</li> </ul>Required Qualifications:<ul> <li> 2-5 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility. </li> <li>Microsoft Office Suite experience necessary with previous experience creating PowerPoint presentations and proficient in Excel.</li> <li>Preferred experience with EPIC PB, including but not limited to:</li> <li>Able to effectively navigate Epic Revenue cycle functions. </li> <li>Knowledge of Epic workflows and configuration </li> </ul>For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Senior Operations Lead, Customer Partner

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Resolves warranty issues for units in the field working with sales representatives and/or service technicians (internal/contractor). Essential Responsibilities/Activities: <ul> <li>Assures adequate company commitment to jobs and customer relationships.</li> <li>Coordinates with the leadership projects which require field service technician(s) (internal/contractor).</li> <li>Explains control sequences for equipment operation to assist in troubleshooting.</li> <li>Interprets wiring diagrams over the telephone to help diagnose issues in the field.</li> <li>Meets and responds to customers, sales representatives, and vendors as necessary.</li> <li>Orders replacement parts.</li> <li>Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor).</li> <li>Assesses the allowed cost to repay for authorized warranty work.</li> <li>Maintains a working knowledge of all customers and sales representatives.</li> <li>Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.</li> <li>Adheres to AAON warranty terms and conditions and provides final approval on warranty payables.</li> <li>Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.</li> <li>Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner.</li> <li>Have an on call-rotation for 24/7 coverage.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years in the HVAC industry or equivalent industry experience. Associate degree in applied science or two-year technical degree preferred. Essential Mental Functions: <ul> <li>Communicates effectively in written and spoken form.</li> <li>Excellent interpersonal relationship skills.</li> <li>Exhibits good decision-making and analytical problem-solving abilities.</li> <li>Demonstrates strong multi-tasking capabilities and organizational skills.</li> <li>Works effectively in a team environment and in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Ability to lift up to 50 1bs.</li> <li>Ability to sit or stand for up to 95 percent of work hours.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

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