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We're searching for a Senior Financial Analyst with strong financial modeling and executive communication skills. You will manage forecasting and analysis for a wide range of our customers, including supporting cross functional sales teams to manage customer relationships and negotiate deals. You will dive deep into the details of customer performance to understand underlying drivers to results, and will be able to translate these findings into decks and communications to help executive leadership understand the health of the business. We work <a href="https://www.marqeta.com/blog/2022/05/10/flexible-first" target="_blank">Flexible First</a>. This role can be performed remotely anywhere within the United States or from our headquarters in Oakland, CA. We’d love for you to join us! The Impact You’ll Have <ul> <li>Conduct in-depth financial analysis and provide executive leadership with relevant insights on performance of customers within your scope.</li> <li>Build models to forecast the performance of your customers, from topline drivers through to gross profit, including deal modeling negotiations on existing and new customer programs.</li> <li>Communicate monthly results of customer performance to sales teams to ensure they are best prepared to manage customer relationships, including building and presenting decks and providing and assisting with support files.</li> <li>Assist cross functional teams on building customer-facing review presentations that help customers best understand the value of their relationship with Marqeta.</li> <li>Stay abreast with the latest trends in the payments industry, and how regulatory or industry changes or trends may impact Marqeta’s business and customers.</li> <li>Continuously refine and optimize processes to ensure the efficiency and accuracy in financial reporting and analysis, including leveraging SQL to deepen your reach into complex data. </li> </ul> Who You Are <ul> <li>Bachelor’s degree in Finance, Accounting, or a related field.</li> <li>5+ years of experience in financial analysis, with a deep focus on customer forecasting and deal modeling.</li> <li>A solid grasp of financial principles and their application in a dynamic business environment, including GAAP accounting practices. </li> <li>Experience in SQL and especially Snowflake is very helpful.</li> <li>Proven ability to to manage multiple cross-functional stakeholders, particularly in supporting sales teams in deal negotiations and understanding customer performance.</li> <li>Exceptional communication skills, with proven expertise in crafting and presenting financial decks to a diverse audience, including senior leadership.</li> <li>Strong analytical mindset, coupled with an emphasis on accuracy and attention to detail.</li> <li>Ability to thrive in a fast-paced setting, readily adapting to evolving business requirements.</li> <li>Prior experience with the financial intricacies of the issuing space and payment networks is a substantial advantage.</li> </ul> <h2>Typical Process</h2> <ul> <li>Application Submission</li> <li>Recruiter video call</li> <li>Hiring manager video call</li> <li>Virtual “Onsite” consisting of 4-5, 45 min calls</li> <li>Offer!</li> </ul> <h2>Compensation and Benefits</h2> Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: <ul> <li> National: A baseline tier that applies to most of the geographic territory of the United States.</li> <li> Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA</li> <li> Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.</li> </ul> Visit <a href="https://www.marqeta.com/company/salaryzones" target="_blank">this page</a> or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: <ul> <li>National: $97,300 - $121,600</li> <li>Premium: $105,300 - $131,600</li> <li>Premium Plus: $114,400 - $143,000</li> </ul> We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers <ul> <li>Multiple health insurance options</li> <li>Flexible time off – take what you need</li> <li>Retirement savings program with company contribution and after tax contributions</li> <li>Equity in a publicly-traded company and an Employee Stock Purchase Program</li> <li>Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave</li> <li>Free therapy sessions, financial and professional coaching, and legal advice</li> <li>Monthly stipend to support our remote work model</li> <li>Annual “development dollars” to support our people growth and development</li> <li>Through Flex First, the freedom to live and work wherever you and your family thrive</li> </ul> <h4>About Marqeta</h4> Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. <h4>Marqeta’s Values</h4> – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law. Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s<a href="https://investors.marqeta.com/esg" target="_blank"> ESG Report</a> to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves. If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit<a href="https://forms.gle/Nx79JaH22WR94nBh7" target="_blank"> this form</a> and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The<a href="https://www.marqeta.com/company/applicant" target="_blank"> Applicant and Candidate Privacy Notice</a> applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

Marqeta

Senior Financial Analyst, Customer Forecasting and Deal Modeling

Location: Ascension St. John Broken Arrow <h2> Shift Hours: Full-Time- Shift Availability from 6:30 AM to 7 PM with Rotating Weekends and Holidays </h2>R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.Here’s what you can expect working in Patient Registration (Customer Service): <ul> <li>Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.</li> <li>Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time. </li> <li>Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job. </li> <li>A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. </li> </ul>Requirements:<ul> <li>High School Diploma or GED</li> <li>Excellent customer service experience</li> </ul>For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Customer Service Representative

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. The Market General Manager will serve as the client facing executive responsible for driving growth, account management, and overall client experience across 100+ Acute Provider Client Key responsibilities include establishing and maintaining trusted relationships and expanding our partnerships through selling new solutions. This person will be responsible for leading their team to the achievement of key performance indicators, including quota targets, client retention, and satisfactory NPS. They will lead the sales and client experience team aligned to the region, providing support, career development, and mentorship to the team. To thrive in this role, you must have a dynamic personality that approaches external relationships from the client’s perspective using effective and proactive communication, analytical skills, executive presence, and daily leadership. The Market General Manager will be tasked with various project leadership opportunities that require a high level of cross-collaboration with leaders and teams across multiple organization units.RESPONSIBILITIES<ul> <li>Client Relationship/Management: 30%</li> <li>Leadership across over sales leaders; supporting cross-sell and net new logo growth 30%</li> <li>Leadership across R1 Operations and Delivery to drive desired client outcomes: 20%</li> <li>Leadership across the Client Experience team to drive retention, satisfactory NPS, and market/industry leadership: 20%</li> <li>Collaborate with sales and operational SMEs to drive high-impact, intelligence-led client meetings.</li> <li>Collaborate cross-functionally with key business stakeholders (Finance, Legal, Operations, Global) to ensure operational excellence and client satisfaction, retention, and growth.</li> <li>Establish and communicate goals, objectives, and action plans related to clients’ revenue and book of business.</li> <li>Serve as key partner to operations in driving year-over-year revenue across client portfolio.</li> <li>Participate in the contracting and contract renewal process.</li> <li>Provide leadership and act as key escalation contact within their region and the Client Experience team overall, including having direct report(s).</li> <li>Oversee regional strategic planning.</li> <li>Lead the strategic direction, quality assurance, and consistency of Business reviews.</li> <li>Follow best-practice account management and client experience methodologies.</li> <li>Recruit talent when necessary to grow the team and backfill promotions and attrition.</li> </ul>REQUIRED QUALIFICATIONS<ul> <li> 15+ years of account management, healthcare consulting, client experience management, and/or revenue cycle operations consulting experience</li> <li>Proven track record of consultative sales and hitting quota targets</li> <li>Experience leading and engaging with VP and C-Suite level client decision-makers</li> <li>Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations</li> <li>Exceptional written and verbal communication skills</li> <li>Outstanding organization, prioritization skills, and execution skills</li> <li>Bachelor’s degree</li> <li>Proficiency with Microsoft Office, including essential-to-intermediate Excel functions and familiarity with Salesforce</li> <li>Ability to travel up to 50% </li> </ul>For this US-based position, the base pay range is $275,000.00 - $346,292.44 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

SVP Growth and Client Services

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Manager of Client Success, you will serve as a trusted advisor and reliable advocate for clients, overseeing the client experience throughout the full revenue cycle, ensuring optimal financial outcomes, client satisfaction, and long-term retention. As an industry expert, this role serves as the primary liaison between the organization and its clients, driving strategic initiatives to enhance revenue performance, streamline operations, and ensure compliance with industry regulations.Every day you will collaborate cross-functionally with internal teams—such as billing, coding, operations, and technology—to align solutions with client goals. The Senior Manager will offer strategic guidance, support clients in maximizing revenue collection, reducing costs, and improving the overall financial health and performance of the account. To thrive in the role, you will be a a strategic thinker with strong leadership skills, a client-focused mindset, and deep knowledge of revenue cycle management industry and processes, including patient access, billing, coding, collections, and compliance.Here’s what you will experience working as a Senior Manager of Client Success:Client Relationship Management <ul> <li>Develop and maintain strong relationships with key stakeholders across client organizations to deliver an exceptional client experience.</li> <li>Serve as the primary point of contact, ensuring client satisfaction and retention.</li> <li>Address client concerns promptly and work proactively to prevent potential issues.</li> <li>Coordinate and communicates client contractual details for SLAs, performance-based pricing, fees and terms with analytics and finance teams. Communicates periodic changes based on contract amendments.</li> <li>Responsible for identifying customer needs, develop and seek buy-in on solutions and manage through the change process at the account level.</li> </ul>Client Onboarding and Implementation Success<ul> <li>Assist in facilitating the new client onboarding process to ensure smooth transition from the sales and contracting phase to the operational phase of the engagement.</li> <li>Ensure alignment of expectations.</li> <li>Develop tailored strategies to support each client's unique revenue cycle challenges and goals.</li> <li>Provide training and education to clients on RCM processes and technology.</li> </ul>Required Skills:<ul> <li>Bachelor's degree in healthcare administration, business, or related field (Master’s preferred).</li> <li>7+ years of experience in revenue cycle management, healthcare operations, or client success roles.</li> <li>Physician billing experience in specialty groups; radiology, surgical, primary care, and/or others.</li> <li>Strong knowledge of RCM processes, including billing, coding, claims management, and reimbursement.</li> <li>Excellent communication, interpersonal, problem-solving, and leadership skills.</li> <li>Proficiency in utilizing and optimizing EMR systems such as eClinicalWorks, NextGen, Epic, or Meditech</li> <li>Excellent written and oral communication skills (including presentation experience) required.</li> <li>Advanced computer skills including knowledge of patient accounting systems, analytic tools, and Microsoft Office Suite.</li> <li>Strong track record in managing multiple clients and priorities effectively.</li> <li>Demonstrated success in performance monitoring, revenue optimization, and process improvement.</li> <li>Strong analytical skills with experience in financial reporting, KPI tracking, and revenue performance analytics.</li> <li>Familiarity with healthcare compliance regulations such as HIPAA, CMS guidelines, and payer requirements.</li> </ul>Pay Range - $100,000 - $130,000 annually.For this US-based position, the base pay range is $80,019.00 - $127,950.31 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Senior Manager, Client Success

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. Responsibilities:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts.</li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.</li> <li>Collaborate with customers and product managers to manage product enhancement requests.</li> <li>Act as a subject matter expert on custom product features for strategic accounts.</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism.</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.</li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.</li> <li>Act as an escalation point on customer support tickets.</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting.</li> <li>Identify areas for improvement in the customer experience, both in our product and processes.</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.</li> </ul> Qualifications:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail.</li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”.</li> <li>&lt; 15% travel nationwide.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Strategic

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileClient Solu Spec II - Express - CAIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $49,400.00 - $74,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job DescriptionA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. PRIMARY DUTIES/KEY RESPONSIBILITES<ul> <li>Locate, start, move, and inspect vehicles on dealers’ lots safely.</li> <li>Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.</li> <li>Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)</li> <li>Inspect and record vehicle equipment and options, including damage and missing or inoperable items.</li> <li>Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.</li> <li>Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.</li> <li>Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.</li> <li>Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.</li> <li>Utilize Salesforce for planning, tracking, and reporting. </li> <li>Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.</li> <li>Develop and strengthen relationships with dealers over the phone, online, and in-person.</li> <li>Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.</li> <li>Partners with sales team in educating and training dealers on Manheim Express products and services.</li> <li>Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients</li> <li>Demonstrates professionalism and sincere appreciation for client relationships.</li> <li>Strive to consistently improve the client experience by providing high levels of customer service. </li> <li>Generates leads to other Cox Automotive business units.</li> <li>Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.</li> <li>Performs other duties as assigned by management.</li> </ul>REQUIRED EXPERIENCE &amp; SPECIALIZED KNOWLEDGE AND SKILLS<ul> <li>BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.</li> <li>Automotive knowledge preferred.</li> <li>3+ years Auction experience or dealership experience preferred.</li> <li>Valid driver’s license and safe driving record required.</li> <li>Reliable transportation is required. Mileage reimbursed.</li> <li>Effective communication (written and verbal) and interpersonal skills required.</li> <li>Strong technical aptitude.</li> <li>Must be detail orientated.</li> <li>Experience in navigating handheld and other documentation devices preferred.</li> <li>Motivated to work independently with remote supervision.</li> <li>Ability to multitask, follow directions and take instruction is required.</li> <li>Body, paint, and mechanical repair knowledge helpful. </li> <li>Familiarity with unibody and full-frame helpful.</li> <li>Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.</li> <li>Regularly required to stand, walk, talk, and hear.</li> <li>Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle. </li> <li>Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.</li> <li>Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)</li> <li>Exposure to moderate noise level, may be exposed to fumes and odors.</li> <li>Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.</li> <li>Ability to engage customers in a consultative manner.</li> <li>Solid computer skills, including ability to use Internet and MS Office effectively.</li> <li>Ability to adapt to and work effectively within a constantly changing environment.</li> <li>Excellent customer service and problem-solving skills required.</li> <li>Ability to perform repetitive tasks; manual dexterity.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Communications

Client Solutions Specialist II (Manheim Express, Seattle, WA)

Why We Work at Dun &amp; Bradstreet Dun &amp; Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at <a href="https://bit.ly/dnb-careers" target="_blank">dnb.com/careers</a>. The Specialist III is responsible for cultivating customer relationships, gaining a deep understanding of their business challenges and determining where D&amp;B can provide value. This role requires a deep understanding of Dun &amp; Bradstreet’s product offerings and the specific business concerns facing our customers.<h3>Essential Key Responsibilities</h3> <ul> <li>Be a trusted advisor, deeply understanding the customer’s business challenges and proactively address their evolving needs, all while making a lasting impact at the highest levels of business</li> <li>New account development and/or expanding existing accounts through maintaining revenue stream through successful renewal of existing business, and cross-sell and up-sell of new opportunities in a dedicated set of D&amp;B solutions within an established portfolio of clients</li> <li>Map Dun &amp; Bradstreet’s solutions to customer needs, ensuring a deep understanding of how our solutions can address specific business challenges, while demonstrating subject matter expertise</li> <li>Contribute to account-specific strategy by identifying customer needs through meeting with key influencers and stakeholders across the client organization</li> <li>Demonstrate product capabilities, overcome objections and create a customer-specific buying vision</li> <li>Drive credibility by combining use case expertise with vertical experience to demonstrate compelling success stories that will help drive business outcomes for customers</li> <li>Act as a bridge between customers and product development teams, conveying feedback and insights that can inform product enhancements and innovation</li> <li>Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting</li> <li>Actively participate in Account Planning, Business Reviews, Quarterly Solutions reviews as required</li> <li>This role is intended for a professional who has wide-ranging experience</li> </ul><h3>Education and Experience</h3> <ul> <li>Bachelor's Degree (Required)</li> <li>Minimum of 12 years prior experience in selling new solutions and/or upselling existing solutions to clients and generating significant revenue growth, proven by a track record in a similar environment</li> <li>Ability to rapidly assess client environments from a business process, organizational and technological perspective, and effectively prioritize opportunities for growth</li> <li>Demonstrable track record in managing complex sales and managing multiple senior stakeholders</li> <li>Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment</li> <li>Possesses excellent industry-leading sales methodology, <a href="http://salesforce.com/" target="_blank">salesforce.com</a>, MS-Excel, MS-PowerPoint and MS-Word skills</li> <li>Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success</li> <li>Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs</li> <li>Expected to travel onsite to customers for the interest of business at least 40% of the time</li> </ul>Benefits We Offer · Generous paid time off in your first year, increasing with tenure. · Up to 16 weeks 100% paid parental leave after one year of employment. · Paid sick time to care for yourself or family members. · Education assistance and extensive training resources. · Do Good Program: Paid volunteer days &amp; donation matching. · Competitive 401k with company matching. · Health &amp; wellness benefits, including discounted Wellhub membership rates. · Medical, dental &amp; vision insurance for you, spouse/partner &amp; dependents. · Learn more about our benefits: <a href="http://bit.ly/41Yyc3d" target="_blank">http://bit.ly/41Yyc3d</a>. Pay Transparency Dun &amp; Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&amp;B’s generous benefit package, outlined above. All Dun &amp; Bradstreet job postings can be found at <a href="https://www.dnb.com/about-us/careers-and-people/joblistings.html" target="_blank">https://www.dnb.com/about-us/careers-and-people/joblistings.html</a> and <a href="https://jobs.lever.co/dnb" target="_blank">https://jobs.lever.co/dnb</a>. Official communication from Dun &amp; Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's <a href="https://www.lever.co/privacy-notice/" target="_blank">Privacy Notice</a> and <a href="https://www.lever.co/cookie-policy/" target="_blank">Cookie Policy</a>, which governs the processing of visitor data on this platform. Equal Employment Opportunity (EEO): Dun &amp; Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">here</a>. We participate in E-Verify - The current poster can be found <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">here</a>. Accommodations information for applicants with disabilities: Dun &amp; Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun &amp; Bradstreet, please send an e-mail to <a href="http://mailto:AcquisitionT@dnb.com/" target="_blank">AcquisitionT@dnb.com</a> to let us know the nature of your accommodation request and your contact information.

Dun & Bradstreet

Sales & Marketing Solutions Specialist III, Technology Vertical, West (R-17939)

Cox Automotive Inc.

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileClient Solu Spec II - Express - CAIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $41,200.00 - $61,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job DescriptionA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. PRIMARY DUTIES/KEY RESPONSIBILITES<ul> <li>Locate, start, move, and inspect vehicles on dealers’ lots safely.</li> <li>Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.</li> <li>Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)</li> <li>Inspect and record vehicle equipment and options, including damage and missing or inoperable items.</li> <li>Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.</li> <li>Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.</li> <li>Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.</li> <li>Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.</li> <li>Utilize Salesforce for planning, tracking, and reporting. </li> <li>Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.</li> <li>Develop and strengthen relationships with dealers over the phone, online, and in-person.</li> <li>Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.</li> <li>Partners with sales team in educating and training dealers on Manheim Express products and services.</li> <li>Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients</li> <li>Demonstrates professionalism and sincere appreciation for client relationships.</li> <li>Strive to consistently improve the client experience by providing high levels of customer service. </li> <li>Generates leads to other Cox Automotive business units.</li> <li>Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.</li> <li>Performs other duties as assigned by management.</li> </ul>REQUIRED EXPERIENCE &amp; SPECIALIZED KNOWLEDGE AND SKILLS<ul> <li>BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.</li> <li>Automotive knowledge preferred.</li> <li>3+ years Auction experience or dealership experience preferred.</li> <li>Valid driver’s license and safe driving record required.</li> <li>Reliable transportation is required. Mileage reimbursed.</li> <li>Effective communication (written and verbal) and interpersonal skills required.</li> <li>Strong technical aptitude.</li> <li>Must be detail orientated.</li> <li>Experience in navigating handheld and other documentation devices preferred.</li> <li>Motivated to work independently with remote supervision.</li> <li>Ability to multitask, follow directions and take instruction is required.</li> <li>Body, paint, and mechanical repair knowledge helpful. </li> <li>Familiarity with unibody and full-frame helpful.</li> <li>Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.</li> <li>Regularly required to stand, walk, talk, and hear.</li> <li>Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle. </li> <li>Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.</li> <li>Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)</li> <li>Exposure to moderate noise level, may be exposed to fumes and odors.</li> <li>Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.</li> <li>Ability to engage customers in a consultative manner.</li> <li>Solid computer skills, including ability to use Internet and MS Office effectively.</li> <li>Ability to adapt to and work effectively within a constantly changing environment.</li> <li>Excellent customer service and problem-solving skills required.</li> <li>Ability to perform repetitive tasks; manual dexterity.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

222 Customer Service Jobs