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Cherokee Nation Businesses

IT Support Operations Tech V

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager (Evergreen)

<h2>Overview</h2> Locations: US Remote, United States of America Customer Solutions Architect - Capital One Software - (Remote) Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno). Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. Role Overview The Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity. Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight. Key Areas of Focus for Customer Solutions Architects: <ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul> Key Responsibilities for This Role: <ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul> Basic Qualifications: <ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul> Preferred Qualifications: <ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul> Capital One will not consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $198,900 - $227,000 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Customer Solutions Architect - Capital One Software - (Remote)

<h2>Posting Details</h2> Position Information Position Title Coordinator of Academic Support Job Description The Coordinator for Academic Support reports to the Director of Student Access and and is mainly responsible for the review, first-responder, assignment, and closing of Starfish flags for the Student Success Team. The coordinator also monitors the usage of referrals in the system and oversees the communication flow to students, assembles Starfish reports as requested, works collaboratively with other campus offices, assisting in faculty and staff Starfish training, and assists with summer bootcampus and placement to support Student Success Initiatives. Essential Functions (Responsibilities): <ul> <li>Assist students in applying for accommodations.</li> <li>Provide outreach to students registered with Student Access who are experiencing academic and/or adjustment issues</li> <li>Connect students to campus resources in a timely manner to support student success.</li> <li>Monitor Student Access email and Student Access Starfish referrals/flags.</li> <li>Notify faculty of approved student accommodations.</li> <li>Work with students to ensure proper knowledge and use of Access technology</li> <li>Support students in using accommodations properly.</li> <li>Perform executive functioning coaching and maintain a caseload of students.</li> <li>Assist in conducting workshops on applying for accommodations and executive functioning skill building</li> <li>Assist Student Access staff in supporting faculty with best classroom practices training</li> <li>Assist in programming and administration of New Directions.</li> <li>Perform other duties as assigned by the director of Student Access.</li> <li>Remain knowledgeable and current about campus resources to effectively connect students with relevant and appropriate assistance ·</li> </ul> Required Qualifications Equivalent Education/Experience <ul> <li>Bachelor’s degree or previous work experience in a related field, especially in academic support.</li> <li>Experience with TU technology systems desirable.</li> <li>Experience with early alert systems and, specifically, Starfish preferred. </li> </ul> Knowledge/Skill/Ability <ul> <li>Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.</li> <li>Strong analytical ability to interpret and use complex data, logical and data-driven work style. Extremely proficient with Microsoft Office Suite.</li> <li>Excellent verbal and written communication skills, effective communicator, and empathetic listener.</li> <li>Self-starter who can prioritize caseload and provide consistent follow-up.</li> <li>A collaborative team player, who can coordinate work effectively with employees, and team members.</li> <li>Ability to maintain a high level of confidentiality.</li> <li>High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines.</li> <li>Strong customer service with a can-do attitude and strong interpersonal skills. </li> </ul> Preferred Qualifications Preferred: Previous work experience at The University of Tulsa or other academic institutions; knowledge of the University’s accessibility information system. Physical Demands Minimal physical demands Posting Detail Information Posting Number S896P Open Date 10/14/2024 Close Date Open Until Filled Yes Special Instructions to Applicants Advertising Summary <h2>EEO Statement</h2> EEO Statement Eeo Statement Summary The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status. The University of Tulsa is an Equal Opportunity Employer including Disability/ Veteran. <h2>Supplemental Questions</h2> Required fields are indicated with an asterisk (*). <h2>Documents Needed To Apply</h2> Required Documents <ol> <li>Resume</li> </ol> Optional Documents <ol> <li>Cover Letter</li> </ol>

University of Tulsa

Coordinator of Academic Support

<h2>Job Details</h2> Job Location Tulsa Headquarters - Tulsa, OK Position Type Part Time Job Category Health Care <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. We are currently seeking Part-Time Direct Support Professionals to join our team in the Tulsa area! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do As a Direct Support Professional, you will be an integral part of our team and will be primarily responsible for supporting individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. What’s In It For You! <ul> <li>$1,000 Sign-On Bonus</li> <li>Pay From $10.00 an Hour</li> <li>Multiple Shifts Available</li> <li>Employee Assistance Program</li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> <h2>Qualifications</h2> Essential Duties and Responsibilities: <ul> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.</li> <li>Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).</li> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Coordinate service recipient's participation in leisure and recreational activities with assistance from the service recipient.</li> <li>Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.</li> <li>Assist in the development and implementation of long and short-term goals for service recipients.</li> </ul> What You Will Bring: <ul> <li>18 years of age or older.</li> <li>Must have and maintain a working telephone contact number.</li> <li>Possess a valid Driver’s License.</li> <li>Have reliable transportation.</li> <li>Proof of current liability automobile insurance (your name must be on the policy).</li> <li>Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.</li> </ul> Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a> or apply in person Monday through Friday, 9:00am to 4:00pm at 9605 E. 61st St. (Northwest Corner of 61st &amp; Mingo) in Tulsa.

Volunteers of America Oklahoma

Direct Support Professional Part-Time

<h2>Job Details</h2> Level Entry Job Location Tulsa Headquarters - Tulsa, OK Position Type Full Time Education Level None Travel Percentage Some Travel Job Category Health Care <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. We are currently seeking Direct Support Professionals to join our team in the Tulsa area! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do As a Direct Support Professional, you will be an integral part of our team and will be primarily responsible for supporting individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. What’s In It For You! <ul> <li>$1,000 Sign-On Bonus</li> <li>Pay From $10.00 an Hour</li> <li>Multiple Shifts Available</li> <li>Employee Assistance Program</li> <li> For those who qualify, we also offer: <ul> <li>Medical, dental, and vision insurance</li> <li>Paid time off (PTO), Sick Leave, Paid Holidays </li> <li>Employer paid Short-Term Disability </li> <li>Retirement plan </li> </ul> </li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> <h2>Qualifications</h2> Essential Duties and Responsibilities: <ul> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.</li> <li>Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).</li> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Coordinate service recipient's participation in leisure and recreational activities with assistance from the service recipient.</li> <li>Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.</li> <li>Assist in the development and implementation of long and short-term goals for service recipients.</li> </ul> What You Will Bring: <ul> <li>18 years of age or older.</li> <li>Must have and maintain a working telephone contact number.</li> <li>Possess a valid Driver’s License.</li> <li>Have reliable transportation.</li> <li>Proof of current liability automobile insurance (your name must be on the policy).</li> <li>Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.</li> </ul> Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a> or apply in person Monday through Friday, 9:00am to 4:00pm at 9605 E. 61st St. (Northwest Corner of 61st &amp; Mingo) in Tulsa.

Direct Support Professional

<a href="#">Apply</a> Description Department: Sales Support Team Location: Tulsa, OK Job Type: Full-time Reports To: Manager – Sales Support Team Company Overview: IOU and AU, LLC are dynamic and innovative companies committed to providing exceptional service and support to our customers. Industrial Oils Unlimited (IOU) has been manufacturing high-performance lubricants for the industrial, manufacturing, metalworking, heavy equipment, and energy industries since 1970. With seven offices in four states, we are proud to provide hands-on customer service, advanced technical support, and quality products for our customers. Adjuvants Unlimited (AU) works to help the agrochemical industry. AU strives to make life easier for our customers by providing value through the art of formulation chemistry. We are seeking a dedicated and experienced Sales Support candidate to join our team and play a pivotal role in ensuring our customers' satisfaction and loyalty. Job Summary: You will play a pivotal role in supporting our Sales team, maintaining strong high-value customer relationships and executing large complex orders. Your responsibilities will include assisting with customer onboarding, coordinating account activities, and ensuring the smooth execution of customer initiatives. This role requires excellent organizational skills, attention to detail, and effective communication with both customers and internal teams. Key Responsibilities: Customer Support: Serve as a primary point of contact for customers, assisting with their inquiries, requests, and providing updates on project status. Account Coordination: Collaborate with other departments to plan and execute customer initiatives, ensuring that timelines and deliverables are met. Customer Onboarding: Assist in the onboarding of new customers, helping to gather necessary information and set up their accounts in our systems. Complete pricing orders. Relationship: Use interpersonal skills and professionalism to develop positive relationships both internally and externally. Deliver high quality communications to efficiently summarize, resolve, raise issues and celebrate wins. Project Management: Monitor project progress, track key milestones, and communicate project status to customers and internal teams. Documentation: Maintain accurate and up-to-date records of customer interactions, project details, and any relevant data in our CRM and ERP systems. Reporting: Prepare regular reports on project performance, providing insights and recommendations for improvement. Cross-functional Collaboration: Work closely with other departments, such as sales, operations, production, and purchasing to ensure seamless execution of customer initiatives. Problem Resolution: Identify and resolve issues that may arise during the course of customer projects and escalate as needed. Understand the bigger picture and apply critical thinking skills and organizational problem-solving skills to prioritize and navigate blocking issues. Technical Skills: Develop knowledge of internal software to understand and handle dependencies between teams and systems. Requirements <ul> <li>Bachelor's degree in business, marketing, or a related field (or equivalent work experience).</li> <li>1-3 years of experience in a customer-facing role, account management, or project coordination.</li> <li>An analytical and curious nature.</li> <li>An interest in solving problems collaboratively.</li> <li>Strong organizational and time management skills, with the ability to manage multiple projects concurrently.</li> <li>Experience and ability to influence without authority across teams.</li> <li>Ability and interest in operating environments that have some ambiguity.</li> <li>Excellent written and verbal communication skills.</li> <li>Proficiency in using CRM, ERP and project management software.</li> <li>Skilled in using Microsoft products such as Office, Teams, and One Note.</li> <li>Detail-oriented with a focus on accuracy and follow-through.</li> <li>Ability to work both independently and as part of a collaborative team.</li> <li>Strong interpersonal skills and a customer-focused approach.</li> </ul>

Industrial Oils Unlimited

Sales Support

<h1>Strategic Customer Success Manager (DACH)</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a German speaking Strategic Customer Success Manager. We are looking to hire eligible candidates for this role who are remotely based in the United Kingdom, the Netherlands, France, Poland, and Germany only. Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work GMT / CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.</li> <li>Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.</li> </ul> <ul> <li>Fluent in German and English </li> <li>8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Problem-solving skills and a customer-centric mindset.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Strategic Customer Success Manager (DACH)

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. As the Manager of Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: <ul> <li>Development and manage a team of Customer Success Managers</li> <li>Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary</li> <li>Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity</li> <li> Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks</li> <li>Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion</li> <li>Understand and mitigate account risk and escalate to dependent functions as necessary</li> <li>Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities</li> <li>Hire, onboard, and develop team members to progress their career at FourKites</li> <li>Contribute and lead a culture of customer success</li> <li>Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations</li> </ul> Who you are: <ul> <li>Manage and influence behavior through persuasion, negotiation, and consensus building</li> <li>Understanding of value drivers in recurring revenue business models</li> <li>Analytical and process-oriented mindset</li> <li>Experience in a SaaS company or tech startup</li> <li>Bachelor's degree or equivalent experience, MBA a plus</li> <li>Enthusiastic and creative leader with the ability to inspire others</li> <li>Demonstrated desire for continuous learning and improvement</li> <li>Excellent communication and presentation skills</li> </ul> Preferred <ul> <li>7+ years’ experience in an account management, consulting or customer success</li> <li>3+ years of directly managing customer-facing teams</li> <li>Experience directly or indirectly working with freight management and supply chain</li> </ul> Who we are: FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our<a href="https://www.fourkites.com/california-applicant-privacy-notice/" target="_blank"> California Applicant Privacy Notice</a>.

FourKites

Manager, Customer Success

Schedule: 10am to 7pm, Must be able to work weekends! EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I: <ul> <li>Provide timely and accurate information to customers' requests and concerns.</li> <li>Assist customers, sales, and delivery drivers with purchases.</li> <li>Inbound calls and face to face interaction with customers regarding warranties and returns.</li> <li>Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.</li> <li>Flows up with factory on outstanding service orders to update status.</li> <li>Works non-sellable report to eliminate items waiting on parts.</li> <li>Partner with sales associates to meet and exceed customer service expectations.</li> <li>Ability to organize and manage multiple priorities.</li> <li>Maintain the office appearance by keeping everything neat and clean.</li> <li>File the daily invoices.</li> <li>Any other duties as directed by management.</li> </ul> Perks that come with the job as Customer Service Tier I: <ul> <li>Fun work environment!! </li> <li>Benefits Package - Health, Dental &amp; Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program</li> <li>Zeera - a mental health wellbeing benefit </li> <li> Paid Vacation </li> <li>Employee Discounts 10% </li> </ul> EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs. occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer. *Non-Safety Sensitive*

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