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<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.OverviewResponsible for the maintenance, configuration, and reliable operations of assigned systems. Develop enhancements mainly within program, modules, or applications, including integrations.Key ResponsibilitiesPrimary duties may include, but are not limited to:<ul> <li>Development of custom applications using Now Platform.</li> <li>Support of applications within assigned platform modules and resolve technical software issues and provide enhancement plans.</li> <li>Work with end user to gather requirements on new features and modules.</li> <li>Perform integration work around assigned applications.</li> <li>Develop new platform implementations and customizations, as needed, based on customer needs.</li> <li>Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting into specific applications.</li> <li>Document design, development work and testing results.</li> <li>Perform IT testing and assist on user acceptance testing.</li> </ul>Experience<ul> <li>Bachelor's degree in computer engineering, computer science, or other related field, and three (3) to five (5) years of experience, or any combination of education and experience, which would provide an equivalent background.</li> <li>CAD design certification required.</li> <li>Experience working in medium sized company (500-2000 employees) having operations in multiple countries, or as consultant serving customer within similar business size.</li> <li>Experience building software following agile methods and principles.</li> <li>Experience building applications and related components.</li> <li>Experience with HTML, jQuery, MVC, C#, MS SQL Server, T-SQL, .NET., Microsoft .NET Core, Azure, JavaScript, HTML5, CSS3, jQuery Mobile, and Bootstrap.</li> <li>Experience with CAD, CAM, CAE, PDM, PLM.</li> <li>Experience authoring CAD-CAE documentation.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Working knowledge of responsive design/coding. </li> <li>Working knowledge of application(s).</li> <li>Working knowledge of business acumen to understand impact of work.</li> <li>Excellent customer orientation skills.</li> <li>Excellent problem-solving skills including the ability to question status quo.</li> <li>Excellent communication skills including the ability to articulate task management, priorities and issues.</li> <li>Ability to identify critical path items in complex projects.</li> <li>Ability to use sound judgement in making technical decisions including the ability to work independently with little direct oversight.</li> <li>Ability to identify, troubleshoot, and resolve complex issues in the given area of responsibility using internal and external information sources.</li> <li>Ability to develop and document operational protocols for managing CAD-CAE tools.</li> </ul>

T.D. Williamson

Engineering System Support Analyst II

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities. This role will follow U.S. Eastern Time business hours, though shifts may vary based on the evolving needs of the business. <h1>What you'll do</h1> <ul> <li>Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). </li> <li>Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.</li> <li>For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.</li> <li>Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. </li> <li>Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources based on customer interactions. </li> <li>Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.</li> </ul> <h1>Who you are</h1> <ul> <li>You have experience with Airtable, whether personally or professionally, and you’re excited about helping others discover how it can transform their business.</li> <li>You’ve worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.</li> <li>You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences.</li> <li>You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions.</li> <li>You're naturally curious, and you thrive in environments where you’re expected to dive deep into technical issues and continuously learn.</li> <li>You have a strong, self-driven desire to exceed expectations and continuously improve your performance.</li> <li>You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.</li> </ul> Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing" target="_blank">EEO rights as an applicant</a>. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #Remote-LI Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank">Life at Airtable</a>. For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is: $80,800—$105,300 USD For all other work locations (including remote), the base salary range for this role is: $72,700—$94,700 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://www.airtable.com/company/personnel-privacy-notice" target="_blank">here</a>.

Airtable

Enterprise Technical Support Specialist

<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and recent $51.7M Tech Hubs award from the US Department of Commerce. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Director of National Business Partnerships will engage non-local corporations, businesses, and enterprises to expand TIL’s network of partners across key areas: capital and entrepreneurship, talent and workforce, and place and infrastructure. This role is essential for sourcing external funding opportunities, securing workforce program placements, and cultivating partnerships that drive TIL’s portfolio of initiatives forward. Additionally, the Director will play a key role in identifying and launching new initiatives to fuel catalytic economic development. Success in this role is not about the number of relationships but the strategic value and productivity of those relationships. The ideal candidate will possess a strong ability to understand complex industry challenges and translate that insight into impactful outcomes for Tulsa Innovation Labs and the broader Tulsa region. Responsibilities / Essential Job Function: The following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary: <ul> <li>Build, define, and execute a proposed slate of targeted non-local businesses that align with TIL defined Initiative strategies to engage on a quarterly-basis.</li> <li>Build professional knowledge of each partner organization, including function, business unit or country operations, leadership structure, and decision making processes. Understand each organization’s resources, priorities, needs and policies.</li> <li>Collaborate closely with the Managing Director, Head of Operations, and Head of Strategy and Initiatives to ensure alignment with organizational goals and objectives.</li> <li>Work cross-functionally across the organization to develop and implement strategies to attract funding and engagement from non-local corporations, startups, and mid-sized businesses.</li> <li>Influence people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy and often no precedent exists. </li> <li>Serve as National point of contact for all non-local companies and businesses ensuring successful navigation of right contacts and resources to support their business in Tulsa.</li> <li>Build and maintain strong relationships with businesses in target industry sectors to identify and nurture collaboration opportunities.</li> <li>Collaborate cross-functionally with events &amp; programming team to identify ways existing or new TIL events or programming can support engagement with high-value business targets, and build awareness and buy-in of TIL vision and drives priorities forward</li> <li>Work with Events and Programming team to coordinate an annual calendar of events relevant to advancing key business relationships including conferences, dinners, visits, etc.</li> <li>Working with Initiatives team and Marketing/Communications teams, prepare and then deliver compelling presentations and pitches to secure funding or partnership opportunities.</li> <li>Stay informed about industry trends, emerging and existing companies, market conditions, and investment opportunities and serve as team resources where needed.</li> <li>Devise outreach plan that includes events, communications, and other strategic touchpoints in order to cultivate strategic relationships with target businesses working alongside appropriate team members for insights and guidance to ensure successful adoption and execution.</li> <li>Provide regular information to Marketing and Communications team regarding business or industry issues pertaining to TIL’s mission in newsletters, social media and other relevant distribution avenues, providing content or tapping into industry experts to aid in content creation.</li> <li>Represent TIL in areas relative to national business relationships by attending specific conferences, events, and meetings where appropriate and aligned with defined strategy.</li> <li>Other duties as assigned by Managing Director.</li> </ul> Requirements QUALIFICATIONS Education and Experience Qualifications: <ul> <li>Bachelor’s degree required in business administration, public administration/affairs, or a directly related field</li> <li>Minimum 8 years relevant work experience in economic development, strategy development, and partnership building initiatives</li> <li>Demonstrated experience in collaborating with and between organizations to drive innovation</li> <li>Familiarity with content management and productivity systems, AP Style, Slack, Salesforce, Canva, Asana, SplashThat, Microsoft Office Suite, and social media platforms preferred.</li> <li>Ability to manage multiple projects and collaborate with team members</li> </ul> Competencies, Skills &amp; Abilities: To be successful in this role, you must have excellent communication, organizational and project management skills. You must also have the ability to actively listen, engage and connect with a diverse group of people, fostering meaningful relationships with our partners. Our team must be nimble and adaptable to the growing and changing needs of our organization and stakeholder groups, creating solutions and improving processes to achieve TIL goals. <ul> <li>Integrity – honesty and directness in all things, especially with respect to the true status of initiatives and when in need of help and support from teammates and stakeholders.</li> <li>Intentionality – the desire to act now, and not later, on tasks and initiatives. Exhibit a hunger for success and results. </li> <li>Interest – an attitude of constant learning, curiosity, and humility with respect to what has yet to be understood.</li> <li>Interconnectedness – respect and appreciation for teammates and stakeholders: their backgrounds, skills, history, challenges, fears, and expectations that influence how approach shared tasks and relationships.</li> <li>Organized – Demonstrated ability to manage complex, sometimes conflicting, objectives and tasks.</li> <li>Decisive – Demonstrated ability to act even with incomplete information.</li> <li>Collaborative – Demonstrated ability to convene, facilitate, and develop shared understanding.</li> <li>Intelligent – Demonstrated ability to understand quickly and exhibit good judgement.</li> <li>Communicative – Demonstrated ability to listen to understand, and to share information with others simply and directly.</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication.</li> <li>Operate: Constant operation of computer, phones, and other office productivity tools.</li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required.</li> </ul> Hours &amp; Location: <ul> <li>Position is based in Tulsa within TIL headquarters located at 3 North Cheyenne Ave.</li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs.</li> </ul> Benefits and Compensation: As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and generous retirement contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions.</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee option to add supplemental life insurance.</li> </ul>

Build in Tulsa

Director, Business Relationships

<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.Overview Produce world-class HT&amp;P technical training programs for internal HT&amp;P technicians, mechanics, and other staff as well as external customers. Responsibilities Training delivery (50%) • Provides technical training to newly hired technician trainees, • Continues with periodic trainings through the Master Technician certification process,• Conducts training sessions in accordance with established standards to ensure thateffective trainings are provided in a consistent and efficient manner, • Provides technical training for customers’ technicians both at TDW and on-site at customer location, • Travels to customer locations and serves as a resource for further questions once training has concluded, • Works in a team with other trainers to develop and deliver a training program for Mechanics, • Provides training classes with an introduction to HT&amp;P operations for TDW salesmen and engineers, • Ensures training classes comply with all Health, Safety and Environment requirements, and presents a positive HSE attitude to customers and students; TDW technicians’ certification (25%) • Conducts performance evaluations in compliance with DOT regulations. • Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training, • Certifies field coaches and field auditors who complete and evaluate on-the-job training, Provides assistance with technical problems encountered on HT&amp;P jobs, a source of support for a new or developing technician, • Conducts periodic audit of technician's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner; Reporting (15%) • Reviews training records and work history for HT&amp;P technicians and ensures all records are current and that each training is properly recorded,• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes, • Submits expense reports, training reports, audit reports and job records in a timely manner, • Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement (including reading HT&amp;P data to build presentations and tests);HT&amp;P Technical Work (5%) • Lead/perform HT&amp;P jobs, working in the field as needed • Perform maintenance and repair work in the shop or in the field as neededNew products development (5%) • Assists in new product and service testing to determine the viability of that product or service. Experience • High school graduate or equivalent, • Strong technical and interpersonal skills, • A minimum of 2 years field operation experience with TDW HT &amp; P equipment strongly preferred, • Experience working as a mechanic strongly preferred, • Fluent in English is required, • Travel from 10% to 40%. NOTE: This is a DOT position and is considered to be Safety Sensitive.

Technical Trainer & Operations Support

Job Description:Partnering with customers along the customer lifecycle is imperative to help each customer achieve their desired outcomes and ensure they maximize value in our tech skills development platform. Reporting into the Chief Revenue Officer, the EVP of Customer Success and Services is responsible for leading us to deliver on that promise, and as such is vital to our long-term success as a company. As the EVP, Customer Success and Services at Pluralsight, you will lead the development of customer success, professional services, and support motions ranging from high-touch to one-to-many engagements. You must be able to build the global team, processes, and systems needed to ensure customers realize their stated goals at purchase. This will drive high customer satisfaction and enable our next level of revenue growth. We are looking for a seasoned, collaborative executive who can oversee the Global Success organization’s growth; someone who can lead to a compelling strategy and vision, as well as create operational excellence at scale.Who you're committed to being:<ul> <li>A creator. You are an expert in building teams, systems, and processes in fast-growth environments with global reach</li> <li>Passionate about technology. You thrive on conversations with C-level technologists, able to effectively influence them in an advisory capacity.</li> <li>Someone who lives and breathes Customer Success, GRR, NRR and renewals. You have a deep understanding of what drives value for customers and revenue for Pluralsight and infuse that viewpoint into every interaction.</li> <li>Transformational Leader with proven experience leading organizations through periods of transformation and successfully inflecting positive performance on customer retention.</li> <li>Operationally excellent. You are not afraid to dive into the details to improve the Customer Success motion across customer segments and geography. You lead metrics driven approaches across all aspects of your work.</li> <li>A leader who develops other leaders. You are excited to coach and support your leadership team so that they can lead their growing teams to exceed their goals.</li> <li>A team player. You look forward to collaborating with the sales, marketing, product teams to achieve success across the organization</li> </ul>What you’ll do:<ul> <li>Building excellence at a global scale: Amplify and grow the global team, leading them to create an industry leading customer journey (adoption, engagement, outcome realization, advocacy, retention, etc.)</li> <li>Customer retention and renewals: in partnership with sales and services leadership, you drive adoption and engagement of the product in ways that produce customer outcomes and, ultimately, happy, retained customers.</li> <li>Strategic customer success champion: Be the expert evangelizer of the customer journey and how it plays into Pluralsight’s strategy. You infuse this viewpoint into every interaction, into the Customer Success organization, and across the company</li> <li>Develop data-driven success motions: Lead the establishment of world-class processes and Customer Success activities, from high-touch strategic accounts to low-touch digital motions, and the measurement of their effectiveness through reporting and analytics</li> <li>Voice of the customer: Inspire and create a company-wide culture of customer success. Align with all departments (Sales, Marketing, Product, and Content) to identify opportunities to improve our in-product or purchase experience; improvements that will help us better serve existing and potential Pluralsight customers</li> </ul>Experience you’ll bring:<ul> <li>Global executive-level leadership: Responsible for Customer Success leaders who manage growing teams. Support leaders through growth, catalyze their leadership, and drive learning across the global Customer Success organization. Work with the Chief Revenue Officer and the go to market leadership team to drive rapid revenue growth and lead the Customer Success organization to excel in collaboration</li> <li>Background in B2B SaaS selling into IT, L&amp;D and Business personas </li> <li>Have led teams to utilize Gainsight or other CRM platforms to create value in creative and strategic ways.</li> </ul>Requirements<ul> <li>10-12+ years demonstrated success in a Senior Customer Success leadership role in growth environment, preferably at the executive level</li> <li>Demonstrated ability to build and scale teams quickly and with remarkable results</li> <li>Demonstrated ability to lead and influence through persuasion, negotiation, and consensus driven methods</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual base salary + variable for this role is $475,000- $527,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote #LI-EM1

Pluralsight

EVP, Customer Success and Services

<a href="#">Apply</a> Job Type Full-time Description Position Summary The Client Support Specialist and Kennel Advocate serves as a staff member at will of Domestic Violence Intervention Services (DVIS). The Client Support Specialist and Kennel Advocate provide inclusive and trauma-informed advocacy and assistance for all safe housing residents with primary responsibility for the Shelter Kennel. Essential Duties &amp; Responsibilities Priority 1: Equity and Inclusion <ul> <li>Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace. </li> <li>Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment. </li> </ul> Priority 2: Kennel Support <ul> <li>Educate survivors so they understand their pet’s vaccination needs, spay/neuter services, and basic health needs and verify that those needs are being met. </li> <li>Establishing and maintaining veterinary connections and spay-neuter resources in the community to utilize as a referral source for clients and their pets. </li> <li>Report the maltreatment of any animals within the shelter kennel to the assistant shelter director or the vice president of safe housing. </li> <li>Responsible for maintaining a clean and orderly kennel. </li> <li>Provide survivors with supplies they may need to better care for their pets while staying at the shelter. Assist survivors in exercising, taking pets for potty breaks, grooming, and cleaning the kennel as needed. </li> <li>Ensure kennel guidelines are followed by clients and that any concerns are reported to the assistant shelter director or the vice president of safe housing. </li> <li>Provide clients with follow-up information for pet care after they leave the shelter. Assist survivors develop a pet safety plan. </li> <li>Train volunteers or employees who will work within the shelter kennel. </li> </ul> Priority 3: Advocacy <ul> <li>Provide crisis intervention services for phone-in and walk-in clients. Assessing needs and make informed referrals to other community resources. Safety plan with survivors for themselves, children, and pets. </li> <li>Assist with transportation for children to and from school in the morning and afternoon. </li> <li>Assist with transportation for safe housing residents as needed. </li> <li>Complete shelter follow-up calls with former shelter residents at one month, three months, and six months following their departure from the shelter. Provide safety planning and referrals as needed. </li> </ul> Other Duties &amp; Responsibilities Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time. Supervisory Responsibilities: None Budgetary/Fiscal Responsibilities: Acts as a good steward of DVIS’s resources. Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients. Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public. Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards. Meetings and Training: Attend meetings and training as requested by supervisor. Requirements Education: A Bachelor’s degree in psychology, or social work is preferred, or in a related field, or any equivalent combination of education and/or experience. Experience: Requires a minimum of one year’s experience in working with animals in a shelter or kennel stetting, experience working with a nonprofit is strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills. Knowledge, Skills, and Abilities: Proven computer skills, including Microsoft Office Suite, are necessary. Knowledge of animal behaviors and an interest in how animals can be impacted by domestic violence. Knowledge of basic animal needs. Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team. Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism. Schedule Availability: Monday through Friday, 8:30 am to 5:00 pm. Occasional extended workdays. Licenses/Certifications: Valid Oklahoma driver’s license; current CPR and First Aid certification preferred. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions. Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise. Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time. Mobility is necessary to access various offices and a wide variety of settings. Mobility is necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials. Ability to reach for, move, and/or lift up to 25 pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.

DVIS

Kennel Tech and Client Support Advocate

<h1>Program Manager, Customer Programs</h1> Sales | Remote, Remote | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/14762/program-manager%2c-customer-programs/job?mode=apply" target="_blank">Apply for this job</a> Position Overview: We are seeking a highly motivated Program Manager for Customer Programs to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals by building innovative programs and scalable solutions to enhance CX effectiveness, increase product adoption, and ensure customer success. You will orchestrate and develop Customer Success programs in collaboration with Rev Ops, Enablement, CS, Product, and other teams, leading strategic and high-functioning work streams to deliver programmatic customer engagement activities. Your efforts will drive deep customer value realization, a highly renewable customer base, and strong customer advocacy. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Key Responsibilities: <ul> <li>Strategic Program Leadership: Define, lead, and track strategic and operational programs to successful completion.</li> <li> CX Initiative Development: Improve the effectiveness and efficiency of adoption and value realization capabilities for Atlassian customers through various initiatives: <ul> <li>Customer journey development</li> <li>Lifecycle management processes and playbooks</li> <li>Digital journey development, content creation, curation, and metrics</li> <li>GTM and adoption campaigns in collaboration with Marketing, Product/Growth, Data Teams, and Revenue Operations</li> <li>Processes and playbooks for Advisory, Customer Success Manager, and Renewal Managers</li> </ul> </li> <li>Cross-functional Collaboration: Represent CSM and customers in cross-functional programs/workstreams focused on customer experience initiatives.</li> <li>Customer Feedback Utilization: Translate customer feedback data and survey results into program attributes that drive new customer impact and outcomes.</li> <li>GTM Strategy Execution: Ensure successful execution of the Global Customer Success GTM strategy.</li> <li>Change Management: Drive change management initiatives to ensure successful adoption of new processes, features, and tools.</li> <li>Stakeholder Relationship Building: Build strong relationships with internal stakeholders and external partners to foster collaboration and achieve adoption goals.</li> </ul> Qualifications: <ul> <li>Experience: 5+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.</li> <li>Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.</li> <li>Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.</li> <li>Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.</li> <li>Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.</li> <li>Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.</li> </ul> Preferred Skills: <ul> <li>Experience with Atlassian products or similar collaboration tools.</li> <li>Knowledge of agile methodologies and practices.</li> </ul> Education: <ul><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree preferred.</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,000 - $193,400 Zone B: $130,500 - $174,000 Zone C: $120,400 - $160,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/14762/program-manager%2c-customer-programs/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Program Manager, Customer Programs

<h1>Head of Support Services and Mission Directors</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16783/head-of-support-services-and-mission-directors/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are hiring the Head of Support Services and Mission Directors to lead and transform our approach to providing world-class migrations services to our largest and most complex customers. As the Head of Support Services and Mission Directors, you will bring the executive leadership necessary to drive strategy, develop services, and ensure the success of mission-critical operations. You will work closely with cross-functional teams across GTM, Engineering and Product to deliver support solutions that enable seamless execution of our migrations programs, and ensure continued success of our largest customers. Your role will also involve leading our ops team of mission directors to remove obstacles, enhance performance, and build systems that support our broader organizational goals. Key Responsibilities: <ul> <li>Lead and grow a team responsible for migration support services success across the organization.</li> <li>Shape and refine the structure of the migration services organization and MD, helping to craft and develop the strategy for delivering high-impact support to mission-critical initiatives.</li> <li>Collaborate with stakeholders to define the long-term strategy and roadmap for enterprise migrators</li> <li>Ensure that support and mission-critical requirements are translated into actionable plans, driving efficiency and removing barriers.</li> <li>Oversee the execution of multiple support programs and assign the appropriate leaders to each initiative, ensuring the timely delivery of services.</li> <li>Demonstrate ownership of your area by proactively identifying opportunities for improvement, resolving issues, and driving the necessary changes to ensure optimal performance.</li> <li>Hire, develop, and guide the professional growth of your team members, ensuring they have the resources and support to excel in their roles.</li> <li>Lead complex, cross-functional projects with broad scope, managing dependencies and risks while optimizing outcomes across the organization.</li> </ul> Qualifications: <ul> <li>15+ years of experience in leadership roles related to professional services, program management, or operations.</li> <li>7+ years of people management experience with proven ability to hire, mentor, and lead high-performing teams and leaders</li> <li>Strong track record of analyzing business priorities, industry trends, and customer needs to define and execute long-term strategies.</li> <li>Ability to translate customer and executive requirements into operational plans and support initiatives.</li> <li>Experience in driving large-scale, cross-functional projects with diverse teams, managing risks, dependencies, and trade-offs to ensure successful outcomes.</li> <li>Demonstrated ability to build support services that enhance mission success and drive operational excellence.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,700 - $274,300 Zone B: $185,200 - $246,900 Zone C: $170,800 - $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16783/head-of-support-services-and-mission-directors/job?mode=apply" target="_blank">Apply for this job</a>

Head of Support Services and Mission Directors

Cherokee Nation Businesses

IT Support Operations Tech V

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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