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Job Description:The Vice President of Support owns an integral part of Pluralsight’s customer experience and has direct responsibility for the global Support organization. You will oversee the strategy, operations and continuous improvement of our Support function, working closely with cross-functional teams to align the Support initiatives with Pluralsight objectives. And you will ensure our B2C and B2B customers receive world-class support, enhance customer satisfaction and help improve retention. This role reports to the EVP, Success and Services. <h2>Who you're committed to being: </h2><ul> <li>An customer-centric data-driven leader committed to improving the Support function for a global organization with demonstrated abilities in working cross functionally to transform processes and fundamentally improve customer and business metrics</li> <li>A strategic thinker and operational guru, capable of understanding customer needs, developing strategies and executing solutions to address a variety of customer journeys. You embrace new technologies and methods, testing and experimenting is part of your playbook.</li> <li>Skilled in supporting customers of all sizes, including B2C, and B2B from SMB and Enterprise.</li> <li>You are committed to data-driven decision making and are familiar with Support KPIs and measurement methods related to customer satisfaction, customer experience and team productivity. Further, you are comfortable building and maintaining capacity plans, forecasts and budgets for a complex organization.</li> <li>A calm and pragmatic senior leader well versed in successfully managing customer escalations.</li> <li>A leader who understands customer urgency and quickly implements action plans, easily identifying when special measures are needed</li> <li>A natural collaborator, you partner with cross-functional teams and leaders to help achieve business goals.</li> <li>An outstanding communicator, you are authentic and inspire your teams to strive for excellence.</li> <li>You are an empathetic leader who puts people first. You coach and mentor, provide vision, leadership and guidance to your direct reports and the greater Global Support team at all levels.</li> </ul><h2>What you’ll do:</h2><ul> <li>Develop a multi-year strategy, execution roadmap, priorities and investment plan to deliver proactive support vision, deflection and scale/productivity</li> <li>Define and manage all operational metrics for the organization from high-level KPIs to individual goals at all levels of the organization</li> <li>Implement best practices, continuous improvement, and innovative technologies to optimize support processes, improve service levels, increase customer satisfaction, reduce resolution times, and lower overall operating costs</li> <li>Drive the adoption of self-service tools and resources, empowering customers to resolve issues independently while ensuring high customer satisfaction</li> <li>Refine issue management processes and oversee the resolution of escalated customer issues, ensuring high-touch support for high-value customers</li> <li>Develop and maintain strong relationships with key customers. This includes escalation handling and customer interaction.</li> <li>Manage budget and drive capacity/headcount planning as well as identify needs and strategic investments required to improve service levels and customer experience.</li> <li>Collaborate effectively with other Pluralsight teams, particularly product and engineering, to identify and mitigate customer experience issues. </li> </ul><h2>Experience you’ll bring:</h2><ul> <li>Your years of experience as a Support leader of global teams across the full spectrum of business segments have prepared you for this role. You care deeply about efficiently aligning customer experience with business objectives.</li> <li>Proven track record of leading global support teams for both B2C and B2B customers, including managing and expanding the use of offshore capabilities.</li> <li>Strong understanding of SaaS, customer success strategies and the unique challenges of supporting a global customer base.</li> <li>Demonstrated experience in setting, executing and then evolving a complex customer support strategic plan.</li> <li>Strong knowledge of budgeting, capacity planning and forecasting for a global support function.</li> <li>Data-driven mindset with the ability to leverage analytics to drive decisions and improve processes.</li> <li>Strong problem solving skills, with the ability to think strategically and execute tactically.</li> <li>Exceptional leadership skills, a strong capability for collaboration and the confidence to navigate all levels of the organization.</li> <li>Excellent customer management skills, with particular focus on escalated situations and interactions with customer senior leaders.</li> </ul><h2>Requirements:</h2><ul> <li>10+ years of experience in customer support, with 5+ years in a support leadership role leading 30+ person organizations in a high-growth SaaS environment.</li> <li>Experience managing global teams, across multiple cultures and languages</li> <li>Experience with support technologies, preferably Zendesk, and direct experience with various AI and automation tools.</li> </ul><h2>Travel Requirements:</h2>While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Quarterly travel to our HQ in Utah is required for this role.<h2>Why you’ll love working here:</h2><ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul><h2>About us:</h2>We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.<h2>Physical and Mental Requirements:</h2>Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.<h2>EEOC Statement</h2>Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $186,300 - $230,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.

Pluralsight

VP of Global Support

APPLICATIONS SUPPORT DEVELOPER Join Momentum3 as an Applications Support Developer and be part of a dynamic, fast-paced support team! In this role, you’ll focus on maintaining and supporting complex, large-scale applications using C#/.NET while helping to troubleshoot and resolve technical challenges. This isn’t about building from scratch—your mission will be to ensure stability, identify and fix issues, and keep systems running smoothly. You’ll handle support requests, perform maintenance tasks, and contribute to the upcoming upgrade to .NET 10. We’re looking for someone who loves problem-solving, embraces collaboration, and thrives in a customer-focused environment. With a supportive team, exciting challenges, and plenty of opportunities to grow, Momentum3 is the perfect place to apply your skills, have fun, and make an impact. Ready to join the team? What You’ll Do: <ul> <li>Perform programming and testing for computer-based applications with a focus on maintenance, support, and implementation.</li> <li>Follow pre-established guidelines and utilize a structured Software Development Lifecycle (SDLC).</li> <li>Debug and troubleshoot software issues, utilizing strong problem-solving and technical reasoning skills.</li> <li>Measure and analyze software problems to identify root causes and develop solutions to reduce recurrence.</li> <li>Document resolutions, feedback, and support trends in tracking systems to improve processes.</li> <li>Create and maintain user support documentation for troubleshooting and training.</li> <li>Provide excellent customer service while resolving technical issues.</li> <li>Collaborate with internal teams to address and prioritize support requests.</li> <li>Support product lifecycle by contributing to user story reviews, technical documentation, and product delivery.</li> <li>Assist with planning and implementing product upgrades, ensuring alignment with coding standards and architecture.</li> <li>Utilize knowledge of multiple programming languages (e.g., C#, .NET) and database concepts for system support tasks.</li> <li>Ensure adherence to quality and security standards during maintenance and support.</li> </ul> What You’ll Need: <ul> <li>High school diploma or equivalent with coursework in application development languages.</li> <li>Degree in MIS, Computer Science, or a related technical field from a college, junior college, or technical school.</li> <li>5+ years of application development, including system architecture and design.</li> <li>5+ years of professional application development experience.</li> <li>Proficiency in application development across front-end, back-end, and relational databases. Strong problem-solving, time management, and communication skills. Familiarity with IT concepts, practices, and procedures.</li> <li>Expertise in C#, .NET, HTML, JavaScript, and Microsoft SQL Server or related technologies.</li> </ul> Highlights of Momentum3’s Total Compensation and Benefits: <ul> <li>Competitive salary with defined bonus structures.</li> <li>Comprehensive benefits, including health, dental, vision and 401k plans.</li> <li>Employee stock incentive plan to share in our success.</li> <li>Flexible vacation policy to support work-life balance.</li> <li>Opportunities to define your role and work style in a fast-paced environment.</li> <li>Professional growth and development opportunities.</li> <li>A supportive, customer-focused culture that values flexibility and innovation.</li> <li>A chance to tackle exciting challenges and make a meaningful impact.</li> </ul> Our corporate websites are: <a href="http://www.momentum3.biz" target="_blank">www.momentum3.biz</a> (Tulsa office) <a href="http://www.momentum3growth.com" target="_blank">www.momentum3growth.com</a> (Tulsa marketing team) Momentum3 provides competitive compensation, which includes a base salary and the potential for quarterly bonuses. The final base salary offered will be determined by factors such as your skills, education, experience, and/or geographic location. The salary range provided reflects the full scope for this position, offers are not typically made at or near the top of the range. Work Location: Hybrid to Tulsa, OK. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.

Momentum3

Application Support Developer

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Go to Hillcrest HealthCare System Careers</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/UticaPark" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Utica Park Clinic

Generous Package + Supportive Team: Cardiothoracic Inpatient/Outpatient Opportunity at OHI

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Ardent Health Careers</a> <a href="https://hillcrest.com/rncareers" target="_blank">Nurse Residency Program</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/hillcrestmedicalcenter" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Hillcrest Healthcare System

Desktop Support Tech

River Spirit Casino

IT Support Technician I - 848

Senior Desktop Support Tech

<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.Overview Produce world-class HT&amp;P technical training programs for internal HT&amp;P technicians, mechanics, and other staff as well as external customers. Responsibilities Training delivery (50%) • Provides technical training to newly hired technician trainees, • Continues with periodic trainings through the Master Technician certification process,• Conducts training sessions in accordance with established standards to ensure thateffective trainings are provided in a consistent and efficient manner, • Provides technical training for customers’ technicians both at TDW and on-site at customer location, • Travels to customer locations and serves as a resource for further questions once training has concluded, • Works in a team with other trainers to develop and deliver a training program for Mechanics, • Provides training classes with an introduction to HT&amp;P operations for TDW salesmen and engineers, • Ensures training classes comply with all Health, Safety and Environment requirements, and presents a positive HSE attitude to customers and students; TDW technicians’ certification (25%) • Conducts performance evaluations in compliance with DOT regulations. • Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training, • Certifies field coaches and field auditors who complete and evaluate on-the-job training, Provides assistance with technical problems encountered on HT&amp;P jobs, a source of support for a new or developing technician, • Conducts periodic audit of technician's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner; Reporting (15%) • Reviews training records and work history for HT&amp;P technicians and ensures all records are current and that each training is properly recorded,• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes, • Submits expense reports, training reports, audit reports and job records in a timely manner, • Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement (including reading HT&amp;P data to build presentations and tests);HT&amp;P Technical Work (5%) • Lead/perform HT&amp;P jobs, working in the field as needed • Perform maintenance and repair work in the shop or in the field as neededNew products development (5%) • Assists in new product and service testing to determine the viability of that product or service. Experience • High school graduate or equivalent, • Strong technical and interpersonal skills, • A minimum of 2 years field operation experience with TDW HT &amp; P equipment strongly preferred, • Experience working as a mechanic strongly preferred, • Fluent in English is required, • Travel from 10% to 40%. NOTE: This is a DOT position and is considered to be Safety Sensitive.

T.D. Williamson

Technical Trainer & Operations Support

Tulsa Community College

Academic Support Specialist

Full Job Description: <a href="https://drive.google.com/file/d/19_XQVsdGYi9sIlfKg5qumPP4eTB0dhaC/view" target="_blank">Desktop Support Analyst</a> Grade: Hourly 16 | H-16 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community. Position Summary: Installation and support of district hardware and software at administrative and school sites. Interface with vendors on third party support or maintenance agreements. Troubleshoot advanced hardware and software problems. Assist in making recommendations for District hardware and software support levels. Minimum Qualifications: Education: • High school diploma or equivalent Experience: • Three (3) years PC and peripheral support and troubleshooting experience Specialized Knowledge, Licenses, Etc.: • CompTIA A+ certification or equivalent education/experience • Microsoft or Apple OS certification or equivalent education/experience • Dell hardware certification or equivalent education/experience • Understanding of Active Directory and DNS • Strong knowledge of Microsoft Windows 11 • Familiarity with Apple OS • Experience with Chrome OS and device repair • Bilingual in Spanish preferred • Possess or ability to obtain an Oklahoma Driver’s License Physical Requirements: • Ability to lift up to 50 lbs. unassisted and up to 100 lbs. assisted • Ability to bend and stoop

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