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Jenks Chamber of Commerce

Administrative Support Specialist

Job Description:The Vice President of Support owns an integral part of Pluralsight’s customer experience and has direct responsibility for the global Support organization. You will oversee the strategy, operations and continuous improvement of our Support function, working closely with cross-functional teams to align the Support initiatives with Pluralsight objectives. And you will ensure our B2C and B2B customers receive world-class support, enhance customer satisfaction and help improve retention. This role reports to the EVP, Success and Services. <h2>Who you're committed to being: </h2><ul> <li>An customer-centric data-driven leader committed to improving the Support function for a global organization with demonstrated abilities in working cross functionally to transform processes and fundamentally improve customer and business metrics</li> <li>A strategic thinker and operational guru, capable of understanding customer needs, developing strategies and executing solutions to address a variety of customer journeys. You embrace new technologies and methods, testing and experimenting is part of your playbook.</li> <li>Skilled in supporting customers of all sizes, including B2C, and B2B from SMB and Enterprise.</li> <li>You are committed to data-driven decision making and are familiar with Support KPIs and measurement methods related to customer satisfaction, customer experience and team productivity. Further, you are comfortable building and maintaining capacity plans, forecasts and budgets for a complex organization.</li> <li>A calm and pragmatic senior leader well versed in successfully managing customer escalations.</li> <li>A leader who understands customer urgency and quickly implements action plans, easily identifying when special measures are needed</li> <li>A natural collaborator, you partner with cross-functional teams and leaders to help achieve business goals.</li> <li>An outstanding communicator, you are authentic and inspire your teams to strive for excellence.</li> <li>You are an empathetic leader who puts people first. You coach and mentor, provide vision, leadership and guidance to your direct reports and the greater Global Support team at all levels.</li> </ul><h2>What you’ll do:</h2><ul> <li>Develop a multi-year strategy, execution roadmap, priorities and investment plan to deliver proactive support vision, deflection and scale/productivity</li> <li>Define and manage all operational metrics for the organization from high-level KPIs to individual goals at all levels of the organization</li> <li>Implement best practices, continuous improvement, and innovative technologies to optimize support processes, improve service levels, increase customer satisfaction, reduce resolution times, and lower overall operating costs</li> <li>Drive the adoption of self-service tools and resources, empowering customers to resolve issues independently while ensuring high customer satisfaction</li> <li>Refine issue management processes and oversee the resolution of escalated customer issues, ensuring high-touch support for high-value customers</li> <li>Develop and maintain strong relationships with key customers. This includes escalation handling and customer interaction.</li> <li>Manage budget and drive capacity/headcount planning as well as identify needs and strategic investments required to improve service levels and customer experience.</li> <li>Collaborate effectively with other Pluralsight teams, particularly product and engineering, to identify and mitigate customer experience issues. </li> </ul><h2>Experience you’ll bring:</h2><ul> <li>Your years of experience as a Support leader of global teams across the full spectrum of business segments have prepared you for this role. You care deeply about efficiently aligning customer experience with business objectives.</li> <li>Proven track record of leading global support teams for both B2C and B2B customers, including managing and expanding the use of offshore capabilities.</li> <li>Strong understanding of SaaS, customer success strategies and the unique challenges of supporting a global customer base.</li> <li>Demonstrated experience in setting, executing and then evolving a complex customer support strategic plan.</li> <li>Strong knowledge of budgeting, capacity planning and forecasting for a global support function.</li> <li>Data-driven mindset with the ability to leverage analytics to drive decisions and improve processes.</li> <li>Strong problem solving skills, with the ability to think strategically and execute tactically.</li> <li>Exceptional leadership skills, a strong capability for collaboration and the confidence to navigate all levels of the organization.</li> <li>Excellent customer management skills, with particular focus on escalated situations and interactions with customer senior leaders.</li> </ul><h2>Requirements:</h2><ul> <li>10+ years of experience in customer support, with 5+ years in a support leadership role leading 30+ person organizations in a high-growth SaaS environment.</li> <li>Experience managing global teams, across multiple cultures and languages</li> <li>Experience with support technologies, preferably Zendesk, and direct experience with various AI and automation tools.</li> </ul><h2>Travel Requirements:</h2>While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Quarterly travel to our HQ in Utah is required for this role.<h2>Why you’ll love working here:</h2><ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul><h2>About us:</h2>We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.<h2>Physical and Mental Requirements:</h2>Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.<h2>EEOC Statement</h2>Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $186,300 - $230,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.

Pluralsight

VP of Global Support

APPLICATIONS SUPPORT DEVELOPER Join Momentum3 as an Applications Support Developer and be part of a dynamic, fast-paced support team! In this role, you’ll focus on maintaining and supporting complex, large-scale applications using C#/.NET while helping to troubleshoot and resolve technical challenges. This isn’t about building from scratch—your mission will be to ensure stability, identify and fix issues, and keep systems running smoothly. You’ll handle support requests, perform maintenance tasks, and contribute to the upcoming upgrade to .NET 10. We’re looking for someone who loves problem-solving, embraces collaboration, and thrives in a customer-focused environment. With a supportive team, exciting challenges, and plenty of opportunities to grow, Momentum3 is the perfect place to apply your skills, have fun, and make an impact. Ready to join the team? What You’ll Do: <ul> <li>Perform programming and testing for computer-based applications with a focus on maintenance, support, and implementation.</li> <li>Follow pre-established guidelines and utilize a structured Software Development Lifecycle (SDLC).</li> <li>Debug and troubleshoot software issues, utilizing strong problem-solving and technical reasoning skills.</li> <li>Measure and analyze software problems to identify root causes and develop solutions to reduce recurrence.</li> <li>Document resolutions, feedback, and support trends in tracking systems to improve processes.</li> <li>Create and maintain user support documentation for troubleshooting and training.</li> <li>Provide excellent customer service while resolving technical issues.</li> <li>Collaborate with internal teams to address and prioritize support requests.</li> <li>Support product lifecycle by contributing to user story reviews, technical documentation, and product delivery.</li> <li>Assist with planning and implementing product upgrades, ensuring alignment with coding standards and architecture.</li> <li>Utilize knowledge of multiple programming languages (e.g., C#, .NET) and database concepts for system support tasks.</li> <li>Ensure adherence to quality and security standards during maintenance and support.</li> </ul> What You’ll Need: <ul> <li>High school diploma or equivalent with coursework in application development languages.</li> <li>Degree in MIS, Computer Science, or a related technical field from a college, junior college, or technical school.</li> <li>5+ years of application development, including system architecture and design.</li> <li>5+ years of professional application development experience.</li> <li>Proficiency in application development across front-end, back-end, and relational databases. Strong problem-solving, time management, and communication skills. Familiarity with IT concepts, practices, and procedures.</li> <li>Expertise in C#, .NET, HTML, JavaScript, and Microsoft SQL Server or related technologies.</li> </ul> Highlights of Momentum3’s Total Compensation and Benefits: <ul> <li>Competitive salary with defined bonus structures.</li> <li>Comprehensive benefits, including health, dental, vision and 401k plans.</li> <li>Employee stock incentive plan to share in our success.</li> <li>Flexible vacation policy to support work-life balance.</li> <li>Opportunities to define your role and work style in a fast-paced environment.</li> <li>Professional growth and development opportunities.</li> <li>A supportive, customer-focused culture that values flexibility and innovation.</li> <li>A chance to tackle exciting challenges and make a meaningful impact.</li> </ul> Our corporate websites are: <a href="http://www.momentum3.biz" target="_blank">www.momentum3.biz</a> (Tulsa office) <a href="http://www.momentum3growth.com" target="_blank">www.momentum3growth.com</a> (Tulsa marketing team) Momentum3 provides competitive compensation, which includes a base salary and the potential for quarterly bonuses. The final base salary offered will be determined by factors such as your skills, education, experience, and/or geographic location. The salary range provided reflects the full scope for this position, offers are not typically made at or near the top of the range. Work Location: Hybrid to Tulsa, OK. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.

Momentum3

Application Support Developer

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills. <h2>The Main Responsibilities</h2> <ul> <li>Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.</li> <li>Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members. </li> <li>Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership. </li> <li>Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.</li> <li>Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.</li> <li>Completes all required training activity in a timely manner without additional follow up</li> <li>Escalation Management as part of individual base of accounts or team when additional assistance is required </li> <li>Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers. </li> <li>Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing &gt;10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)</li> <li>Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary</li> <li>Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month </li> <li>Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation </li> </ul> <h2>What We Look For in a Candidate</h2> 5+years of customer success or account management experience Experience managing Inside and/or Mid-Market accounts Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts) Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month Education: Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336535 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/08/2025

CenturyLink

Customer Success Advocate Sr

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Operations Technical Support 1 (Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to), and related support functions/duties. This opportunity is for Monday to Friday, weekdays, working from home. We have various schedules throughout the week, working 4 days x10 hours or 5 days x 8 hours. Available schedules may change based on business needs. <h2>The Main Responsibilities</h2> <ul> <li>Interact with customers via multiple communications methods, per established customer service and quality guidelines</li> <li>Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner.</li> <li>Maintain/enhance relationships with other support organizations (internal and external) to help resolve problems. </li> <li>Demonstrate the ability to appropriately escalate issues.</li> <li>Ensure ticket documentation is accurate and thorough.</li> <li>Maintain ownership of workload</li> <li>Identify recurring incidents and trends and escalate appropriately.</li> <li>Take applicable/assigned training courses.</li> <li>Ensure the knowledgebase is kept up to date.</li> <li>Adhere to documented personnel and department guidelines and policies.</li> <li>Contribute toward/lead continuous improvement efforts/initiatives; may lead projects.</li> <li>Perform other related duties as assigned.</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Excellent Customer Service &amp; Attitude</li> <li>Excellent listening/understanding, verbal, and written communications</li> <li>Team Player/Mentor </li> <li> Excellent contact control, and problem solving skills </li> <li>Proactive and Accountable</li> <li>Possess a sense of urgency and maintain stress awareness/management</li> <li> Ability to multi-task while being to the customer </li> <li>Adaptability, Flexibility, Innovative/Creative Solutions</li> <li>Desire to learn, and maintain/enhance knowledge</li> <li> Readily feedback, mentoring, and coaching </li> <li>Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools.</li> <li>Understanding/experience in networking, web, email, mobile, security, and managed services technologies.</li> <li>1 - 2 years IT customer service experience or other pertinent related experience</li> </ul> <h2>Compensation</h2> The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $40,500 - $53,500 in these states: AL AR AZ FL GA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $42,132 - $56,175 in these states: CO HI MI MN NC NH NV OR RI $44,138 - $58,850 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. Learn more about Lumen's: <a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 336422 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/12/2025

OPERATIONS TECHNICAL SUPPORT I

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Go to Hillcrest HealthCare System Careers</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/UticaPark" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Utica Park Clinic

Generous Package + Supportive Team: Cardiothoracic Inpatient/Outpatient Opportunity at OHI

<a href="#"> </a> <a href="#">About Us</a> <a href="#">Current Employee Job Search</a> <a href="#">Ardent Health Careers</a> <a href="https://hillcrest.com/rncareers" target="_blank">Nurse Residency Program</a> <ul> <li> <a href="#">Home</a> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> <a href="#">Join Talent Community</a> </li> </ul> <ul> <li> <a href="#">Home</a> </li> <li> <a href="#">Locations</a> </li> <li> <a href="#">Nursing Careers</a> </li> <li> <a href="#">Provider Careers</a> </li> <li> <a href="#">Corporate Careers</a> </li> <li> <a href="#">Executive Careers</a> </li> <li> <a href="#">Join Talent Community</a> </li> <li> <ul> <li><a href="#">Careers Home</a></li> <li><a href="#">Search Jobs</a></li> </ul> </li> </ul> Candidates residing in the following states, CA, CO, CT, HI, IL, MA, MD, ME, MI, MN, NH, NV, NY, OR, RI, VT, WA, Washington DC and WV, must be willing to relocate if they are hired in a remote role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. FOLLOW US <a href="https://www.linkedin.com/company/hillcrest-healthcare-system" target="_blank"> </a> <a href="https://www.youtube.com/user/HillcrestMedicalCtr" target="_blank"> </a> <a href="https://www.facebook.com/hillcrestmedicalcenter" target="_blank"> </a> <h4>ARDENT HEALTH SERVICES</h4> Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high quality care and extraordinary results. <h4>CONTACT US</h4> 340 Seven Springs Way Suite 100, Brentwood, TN 37027 (615) 296-3000 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Copyright © Ardent Health Services. All rights reserved. <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a> <a href="#">Providerrecruitment@ardenthealth.com</a>

Hillcrest Healthcare System

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileClient Solu Spec II - Express - CAIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $45,400.00 - $68,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job DescriptionA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. PRIMARY DUTIES/KEY RESPONSIBILITES<ul> <li>Locate, start, move, and inspect vehicles on dealers’ lots safely.</li> <li>Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.</li> <li>Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)</li> <li>Inspect and record vehicle equipment and options, including damage and missing or inoperable items.</li> <li>Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.</li> <li>Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.</li> <li>Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.</li> <li>Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.</li> <li>Utilize Salesforce for planning, tracking, and reporting. </li> <li>Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.</li> <li>Develop and strengthen relationships with dealers over the phone, online, and in-person.</li> <li>Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.</li> <li>Partners with sales team in educating and training dealers on Manheim Express products and services.</li> <li>Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients</li> <li>Demonstrates professionalism and sincere appreciation for client relationships.</li> <li>Strive to consistently improve the client experience by providing high levels of customer service. </li> <li>Generates leads to other Cox Automotive business units.</li> <li>Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.</li> <li>Performs other duties as assigned by management.</li> </ul>REQUIRED EXPERIENCE &amp; SPECIALIZED KNOWLEDGE AND SKILLS<ul> <li>BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.</li> <li>Automotive knowledge preferred.</li> <li>3+ years Auction experience or dealership experience preferred.</li> <li>Valid driver’s license and safe driving record required.</li> <li>Reliable transportation is required. Mileage reimbursed.</li> <li>Effective communication (written and verbal) and interpersonal skills required.</li> <li>Strong technical aptitude.</li> <li>Must be detail orientated.</li> <li>Experience in navigating handheld and other documentation devices preferred.</li> <li>Motivated to work independently with remote supervision.</li> <li>Ability to multitask, follow directions and take instruction is required.</li> <li>Body, paint, and mechanical repair knowledge helpful. </li> <li>Familiarity with unibody and full-frame helpful.</li> <li>Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.</li> <li>Regularly required to stand, walk, talk, and hear.</li> <li>Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle. </li> <li>Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.</li> <li>Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)</li> <li>Exposure to moderate noise level, may be exposed to fumes and odors.</li> <li>Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.</li> <li>Ability to engage customers in a consultative manner.</li> <li>Solid computer skills, including ability to use Internet and MS Office effectively.</li> <li>Ability to adapt to and work effectively within a constantly changing environment.</li> <li>Excellent customer service and problem-solving skills required.</li> <li>Ability to perform repetitive tasks; manual dexterity.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Cox Communications

Client Solutions Specialist II (Manheim Express, Annapolis, MD)

Desktop Support Tech

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> As a Senior Manager Ops Support within our Mass Markets Operations Excellence organization, you will have the unique opportunity to lead a team and work across multiple Mass Market organizations, that all work together to carry out processes that focus on Field Operations and supporting our technicians in installing &amp; repairing our customer orders. Collaborate with various teams across the Mass Markets organization and other business units such as IT, Enterprise, and Engineering Architecture &amp; Technology to establish effective transformation initiatives and deployment strategies. You will lead a team to complete problem and process analysis, process optimization and new process development for ways of working and new system development or releases. <h2>The Main Responsibilities</h2> <ul> <li>Integrate all technician-facing components into a single, organized, and stepped closeout flow with signature capture and retrieval </li> <li>Deploy a searchable knowledge base repository with trigger-based surveys and integrated training </li> <li>Coordinate with IT, Process Team and Field Operations on E2E release management (development, UAT, Pilot &amp; Production deployment)</li> <li>Develop and grow a top-performing team including the job posting and interview process</li> <li>Coordinate with leadership and Field Operations regional teams to identify, quantify, and prioritize opportunities to drive direct OPEX or capital savings back into the ECO organization</li> <li>Manage a direct report team of diverse skillsets and abilities, including all Success Factors requirements</li> <li>Develop comprehensive business cases that detail the cost / benefit analysis of proposed transformation initiatives to help drive product and program strategy</li> <li>Develop operational proposals detailing end-to-end solutioning, including but not limited to financial analysis, flow diagrams, end user experience wireframes, and process highlights </li> <li>Provide clear and concise project updates at the client and Sr. Leadership levels</li> <li>Stay current with industry trends and third-party vendors for prospective solutions to business challenges</li> <li>Coordinate trials and first office applications with the Field Operations Support teams to drive solution acceptance and adoption</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Transformational mindset, ability to identify business challenges and provide operationally acceptable solutions</li> <li>Detailed knowledge of Field Operations processes, procedures, systems and daily required functions for the various regions</li> <li>Ability to manage a diverse direct report team in knowledge and abilities to drive cross functional teams toward common goals</li> <li>Excellent written and oral communications skills, ability to write executive-level communications that are concise, articulate, and professional</li> <li>Knowledge and ability to go from concept to a fully operationalized solution utilizing official Lumen approvals and project processes</li> <li>Highly organized and professional, with the ability to prioritize and manage multiple tasks simultaneously</li> <li>Works effectively within tight deadlines and firm schedules</li> <li>Exhibits good business judgement with the ability to overcome obstacles and think strategically to solve business problems</li> <li>Minimum 4 years as an Operations Field Technician or Central Office Technician</li> <li>Minimum 5 years as an SRO</li> <li>Minimum 5 years as Field Operations Manager/ Staff Support</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336605 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 02/11/2025

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